The tricolor does not show TNT HD. Broadcast of free channels from Tricolor does not work: how to fix the situation

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According to the terms of service satellite television from Tricolor TV, after the period for which the subscriber made payment ends, the broadcast of paid TV channels must stop, which does not apply to free (federal) channels. Why don't they show free channels? Is it possible to correct the situation yourself, without turning to specialists, or should you immediately call the Tricolor TV support service and call a specialist?

You should start troubleshooting from the starting point: from the satellite to your TV. Start from the beginning and check each option for the reason for the current situation. If you try to do this consistently and, if possible, not miss anything, you will be able to find out why the broadcast was stopped and fix your problem yourself, without turning to the help of a specialist, which, in turn, is often quite expensive and does not always help resolve the issue.

Algorithm for checking the health of the receiving device

Stage No. 1. If you want to find out why the channels are not working, then first reboot your receiving equipment. Unplug it, then wait a few minutes and turn it back on. There is a possibility that there was an error during the connection and the default settings may not have worked. This led to a malfunction of the Tricolor TV broadcast.
Stage No. 2. If you encounter something that doesn’t even work information channel and the “No Signal” sign appears on the TV screen, then most likely a failure has occurred automatic settings. Please note that this channel continues to work even if a Tricolor smart card is not inserted into the receiver.

In order to correct the settings, you need to reset all settings of the receiving device to factory settings. If indeed the reason that Tricolor turned off the broadcast free channels, consists of a settings failure, then after returning to automatic, it should resume.

Factory reset

According to the established rules, the provider recommends resetting the settings to factory settings in all cases when problematic situations arise, in particular, if they do not show pay TV channels.

To reinstall necessary settings, you need to follow these steps.

Open the menu and select the section called “Settings”.
Enter your personal PIN code, then select the “Factory settings” column and confirm moving to this item.
A notification will appear on the screen indicating that you want to reset all currently configured settings. You need to confirm your choice again.
After a few seconds, your receiver will reboot.
After that, indicate your area and search for broadcast TV channels from Tricolor. Once you find all the broadcasts included in your package, you need to save your settings.

In the event that at that moment the previously paid period for broadcasting channels from Tricolor has ended, and paid TV channels are not shown, then the federal ones will be moved to the end of the list available broadcasts. Don't worry if you can't understand why the free channels aren't in their usual place—they've just been moved to another part of the list. You should look for them in the area after channel 101.

Additional Information

If you reset the settings to factory defaults, but the broadcast was not resumed, then you should check the connection between your satellite dish and the receiver. It is possible that free channels are not shown due to broken wires. If the cable was not damaged, the antenna settings or the position of your dish may have been changed. You can fix this yourself, following the instructions for installing the plate, and if you are not sure that you can do it yourself, you have the opportunity to call a specialist from their service subscriber services Tricolor TV for home.

What should I do if free channels are disabled, but the information channel is showing?

There are several possible reasons why federal channels do not work, but the information channel is not disabled and still shows:

You might simply not have confirmed your subscriber details if you connected recently.
The receiver cannot recognize the Tricolor TV smart card.
You have installed the access card incorrectly.

If you have not confirmed your Tricolor TV client details, then the broadcast of paid encrypted TV channels may be interrupted and turned off even if the period you previously paid for is still valid.

Confirmation of subscriber rights

Call the service line 78005000123 and ask the operator to confirm your personal user data.

Or you can do it like this. Go to the official website of the Tricolor TV provider. Next, log into the “Personal Account” of the company user, which can be found on home page. After you log in, you will be able to confirm your subscriber information.

In order to receive a password from the operator to enter the “Personal Account” of Tricolor TV, enter the identification code of your receiver or indicate the connection agreement number. After that, order a password to log in. You have the opportunity to get a password as follows: receiver, and to the number you specified earlier mobile phone special notification in the form of an SMS message. In addition, you can receive a password in a letter to your email.

Receiver Tricolor

Check whether your Tricolor receiving device can detect a smart card. To check, open the menu and find the item called “Conditional access”, then go to DRE module. Check that the smart card identification number in the corresponding field in the menu matches the number indicated on the access card that is inserted into your receiver. If the number is not displayed, the receiver cannot detect your Tricolor TV access card.

Often, the provider's clients are faced with the fact that, simply because of their carelessness or inattention, they can insert a smart card the wrong way, which can, among other things, interrupt the broadcast of free channels. You should check this option too. If you are sure that you installed the card correctly, then, if possible, check its serviceability also on other similar equipment. If the broadcast resumes on another device, then you should look for the reason in the receiver. In this situation, the best way to figure out why the receiver is not working is to contact a specialist at the service center.

Other reasons why the broadcast does not work

It is also possible that Tricolor TV has turned off the broadcast and free channels are not shown due to the fact that your software outdated and cannot receive signal correctly. If this is true, then the user only needs to update it. You can do this yourself: find the corresponding item in the menu and enable the update. Please note that during this process you absolutely cannot turn off the receiving device, as the settings files will be overwritten, and if this does not happen completely, then your equipment will work accordingly. Thus, you can damage your receiver!

Free channels may also be disabled due to planned prevention. Just wait a while or ask other Tricolor TV clients whether they are showing the broadcast. Specify this information You can also visit the company's official website.

Your receiver may be outdated as such, making it incompatible with modern technologies satellite television broadcasts. In this case, you should purchase a new receiving device.

If none of the above corresponds to your situation and the proposed solutions to the problem could not help you, then you should write a letter to the service technical support subscribers or call toll free number hotline client service.

The article describes ways to solve problems associated with the lack of display of basic Tricolor channels.

The Tricolor company provides its customers with the opportunity to watch free TV channels if they have the appropriate equipment. They are called basic. The package contains 20 television channels general purpose, radio stations, information channels and a channel broadcasting in a teleshopping format.

TV channel	Radio	Info	Teleshop
First channel	Vesti FM	INFO channel	Shop 24
Russia 1	Lighthouse	Promo TV
Match	Radio Russia	TV TV
Russia Culture		TV instructor
NTV
Channel 5
Russia 24
Carousel
TVC
RenTV
STS
Home
TNT
WORLD
Friday
Star
MUZ TV
OTR
TV3
SAVED

Broadcasting of free general purpose channels is approved at the legislative level. But sometimes the list may change.

It is worth considering that access to free channels is provided when connecting to paid packages.

Information channels are broadcast by the operator himself. They show information about Tricolor services, ongoing promotions, and troubleshooting methods.

Teleshopping allows Tricolor subscribers to make purchases without leaving home.

Reasons why basic channels are not shown

Subscribers may encounter the problem of lack of broadcasting on basic channels. The message “No signal” appears. The error is possible in different cases– bad weather, settings failure, equipment malfunction or malfunction, subscription has expired. The causes of equipment problems are divided into categories:

No power supply or incorrect termination automatic settings;
Reset recent settings;
Incorrect installation of the smart card;
Unconfirmed data;
The software update did not occur;
There is no fee for the package provided;
Broken cable from the dish to the receiver;
Preventative work.

Don't panic when a problem occurs. It can be solved in short time, if you approach the decision correctly. But sometimes the reason for the lack of signal may be due to other factors.

For example, television broadcasting may be interrupted due to the use of outdated equipment. Then you should consider replacing your existing receiver.

Ways to solve the problem

The solution to the problem of the lack of television broadcasting of free channels is to check that the cable is connected correctly. If everything is connected correctly, then other steps should be performed.

Checking the correct operation of the equipment

To check the functioning of the equipment, you must perform a reboot. Execution scheme:

After restarting, the equipment goes into normal mode work. If this does not happen, then you need to click on show the information channel (should be shown regularly). If there is no TV broadcast on the info channel, you can judge that the setup functions have failed. You should proceed to the step of resetting the settings to factory settings (installed by the developer).

Resetting the receiver to factory settings

The provider recommends using the reset operation in all difficult TV viewing situations. When you return to the original factory settings, the equipment starts working again in most cases. Scheme for resetting configuration functions:

It is worth considering that in the case of the end of the paid subscription period for the tariff, the basic list of TV channels is sent to the end of the entire list. That's why they are located after channel 100.

If the above steps do not help, it is necessary to check the cable run from the dish to the receiver. And also pay attention to the strength of the plate and its orientation. If a break or orientation violation is detected, adjust the dish and search for TV channels again.

Software Update

In order to improve display and protect against unauthorized access, the provider recommends regular update software. If not done on time this operation, then the TV channels may be stopped. Software updates should be carried out upon exit new version system support, so that further channel display is available.

Do not turn off the power while updating the software.

To update, use the “Updates” item in the receiver menu. The progress of the operation implies that the equipment is turned on to prevent partial overwriting of files. Accidental overwriting will result in equipment malfunction and loss of broadcasting.

Smart card reading error

If there is no number, the device cannot recognize the card being used. This is due to incorrect installation of the card in the card reader, a malfunction of the card reader itself, a discrepancy between the card inside and the software used, or a breakdown of the receiver.

Read more about the problem with the smart card - .

After checking that the card was inserted correctly, the ID number should appear. Otherwise, you need to check the functionality of the smart card (on other equipment) or rule out malfunctions in the receiver.

Data not confirmed

Confirmation of data is required if the user has not done so previously. To confirm them, the subscriber can use the services of a personal account on the Tricolor website or make a call to technical support, where the operator can confirm the ID number and contact information.

Basic channels do not work, information channels work

If the information channel shows, then the problem of the lack of television showing of basic channels arises due to non-confirmation of the subscriber data or the invisibility of the smart card. Data confirmation was described above. Visibility of the map is determined by correct installation it into a working card reader. Information on solving the problem that appears due to the inability to read the card was indicated above.

Change in price for the basic package

The company may change the prices for the packages provided, which will affect the lack of broadcasting of TV channels. Prices for new tariffs are provided for both newly connected subscribers and those who have been using the company’s services for a long time. The information channel warns about changes in tariff policy, so the subscriber must deposit the required amount into the account on time.

Tricolor trick (basic channels do not work due to the fault of the provider)

The Tricolor company offers subscribers to pay for the package provided in installments. If this payment method is chosen, the combined amounts are paid before a certain date. If there is insufficient funds in the subscriber's account, the company does not guarantee the television broadcast of basic channels.

Also, if the contract is unilaterally terminated, the user may lose access to viewing basic TV channels. After all, the contract states that the provider is not responsible for the correctness of broadcasting free channels.

If all methods have been tried and the problem is not solved, then you should contact support. The operator will explain what to do in such a situation.

Tricolor TV has one package of HD channels for all “Unified” subscribers, the cost of which is 1200 rubles. per month. But at the same time, any digital television operator is required by the Federal Law to broadcast free channels available for everyone to watch. Why then might users get the message “no signal” on free programs. How to diagnose and fix the error.

The “basic” package of channels is automatically connected to customers free of charge. The following list of TV programs is indicated on the Tricolor TV website:

All-Russian:

Russia 1;
Match;
Fifth;
Russia 24 and Culture;
Carousel;
ORT and TVc;
RetTV;
Saved;
STS and Domashny;
TV3 and Zvezda;
TNT and Friday;
First and Mir, as well as MuzTV.
And also 4 promo channels from Tricolor TV.

However, there is information that since 2017 the list free broadcasting will be significantly reduced to just 8 TV programs. In the “Basic” package: three information, an Orthodox channel, two promos and TV-TV, TV2-TV.

Let's look at why a malfunction may occur and how to fix it. First of all, it is worth checking the functionality of the equipment itself.

How to check the correct operation of equipment

If the “Basic” package stops working for you, the error may be due to incorrect operation of the equipment. To diagnose and solve the problem, do the following:

Check the functionality of the equipment from the very beginning. The very first option is to restart the power supply, that is, unplug it from the outlet for 10 - 15 seconds, then start it again.
If the first method does not give any positive changes, we proceed to checking the Promotional channels, which should function even with the Smart Card removed. Even if it writes: “no signal,” reset the equipment settings.

How to reset your receiver

It is recommended to reset the equipment settings to factory settings in almost all malfunctions related to the broadcast of HD Tricolor TV channels. To carry out this operation you must:

Go to the menu;
Enter your PIN code.
Go to the factory settings item.
And confirm your decision (twice).
Then, enter the desired region again and click on auto-search for channels.
Save the settings.

According to the rules of digital television broadcasting, even if the package is unpaid, you should turn on federal free channels, only they will be moved to the end of the list and the numbering will start from 100.

If after all the operations nothing has changed for you and the package is still unavailable (a message is written that there is no signal), check the integrity of the cable to the antenna for mechanical damage or clamping. Also, re-adjust the antenna according to the instructions included in the kit. If you can’t do it yourself, call a specialist.

If promo channels from Tricolor TV work, but there are no basic ones

Users may wonder why promo channels work, but the basic ones do not broadcast and show “no signal”, and what to do to solve the problem. There may be three reasons for the malfunction:

You have not confirmed your registration of subscriber data.
The receiver does not recognize the Smart card.
The card is not installed correctly.

In the first case, you just need to call Tricolor TV on toll free number 8-800-500-01-23. Or register through the company’s official website, where you will need to enter the equipment ID to receive a password for your personal account.

Card reading or recognition problems

What to do if the equipment is registered, promo HD channels are shown, but everyone else writes that there is no access or a scrambled channel? Why does this situation arise?

First of all, you should check whether the receiver sees the card. To do this, do the following:

Go to the menu using the console remote control and click on the “Conditional Access” item.
Select the module, the card ID should be registered, if it is not there, then try reinstalling the smart card in the equipment.
Turn off the console, then remove the card.
Wait a moment, insert it back into correct position all the way.
Start the receiver.
If the actions do not correct the error, contact the service center.

There is another situation that answers the question why they don’t show basic channels– This is outdated receiver software.

How to update software

To make updates, you need to go to the Tricolor TV menu, select the item with the update and click update.

Attention! You cannot turn off the equipment during the process of loading new modules, otherwise the equipment will malfunction.

And it may also be completely simple reason, why don’t they show basic or some HD channels - there is a scheduled update on the TV channel itself, then you just have to wait a while. You can find out information on prevention through the technical support service or by calling your friends who also have Tricolor TV installed.

Nuances of Tricolor TV

IN Lately Information has appeared that Tricolor TV subscribers will not be able to watch free channels without paying for the “Unified” package. Technical support operators justify such disregard for the law on digital television the fact that the contract for the provision of services stipulates that the operator is not responsible for the correct operation of the basic channels in the event of termination of the contract.

Tricolor TV can terminate the contract in unilaterally, if you do not pay your subscription fee on time. Thus, you can lose even basic TV programs without paying for the package.

8-800-500-01-23
8-812-332-34-98

Most frequently asked question, asked to the Tricolor TV Customer Support Service, is a question that is related to the lack of reception of television and radio channels, if the sign “DRE Encoded Channel”, “No Access” or “No Signal” appears on the TV screen.

Let's consider the most common situations related to the lack of broadcast of Tricolor TV channels.

1. The inscription on the TV “No signal”.

You need to find out whether this message is generated by the satellite receiver or the TV. The easiest way to do this is to pick up the remote control of the satellite receiver and press the “OK” key, the receiver should respond to pressing this key, a list of “Tricolor TV” channels should appear on the TV screen, or an inscription indicating that the channel list empty

The receiver responds to pressing “OK”
In this case, there may be several reasons for the “no signal” message:

1. If a satellite antenna of small diameter (50cm-60cm) is installed, or in the case of a poorly tuned antenna, the absence of a Tricolor TV signal may be due to precipitation (rain, snow), or dense clouds.

2. The setting is lost satellite dish, the cause may be strong wind or snowstorm. You need to call a specialist, or try to set up the satellite signal yourself. To do this, you need to gradually, centimeter by centimeter, change direction. satellite dish, fixing the antenna in each position for 3-5 sec. until a picture appears on the Tricolor TV Info Channel. Quality satellite signal Just right to see by calling up the signal scale on the TV screen ( double click to the red “F1” or “i” key on the receiver’s remote control). Satellite signal quality and strength scales can be found at the bottom of the screen on the left (strength) and on the right (signal quality). For stable reception of Tricolor TV television channels, it is necessary that both scales of quality and signal strength be filled by more than 70%.

3. Some channels show, and on some that previously showed normally, there is a sign with no signal. It is possible that the broadcast frequencies (transponders) have changed. In this case, you should rescan TV channels in automatic or manual search. Using the remote control, enter the receiver menu, “Search for Tricolor TV channels” and scan Tricolor TV channels.

4. Malfunction satellite converter- converter needs to be replaced

5. Break coaxial cable, coming from the satellite dish to the receiver

The receiver does not respond to pressing “OK”

1. In this case, it can be assumed that the message about no signal is issued by your television receiver. The reason for the lack of signal may be that you are switching the wrong TV input to which you are connected satellite receiver. If the receiver is connected to the TV using RCA (bells), Scart or HDMI cable. On the TV remote control, you need to find the “ Source” key, which activates one or another input of the television receiver, and switches to the required input.

2. In case of receiver GS 8306, common problem There is a random switching of the outputs of the GS 8306 receiver using the “Input Signal” key located in the left - upper part of the GS 8306 remote control. Determine which receiver output is in this moment activated, can be indicated if it is on top part indicator (the indicator is located on the front panel, on the left) - the RCA output is activated (bells), the lower part of the indicator is lit - the HDMI output is activated.

2. The inscription on the TV “DRE encoded channel” "No access".

You need to find out if you have an active Tricolor TV subscription, this can be done in several ways:

Through your Tricolor TV personal account, about how to create and use

On the Tricolor TV website, in the “subscribers” section, by entering the ID number of the satellite receiver, you can find out the end date of the subscription.

If Tricolor TV subscription is active:

1. Check whether your receiver “sees” the Tricolor TV smart card and whether the ID number of the satellite receiver is determined. Go to the receiver menu, menu item “Status”. If the ID number is missing.

If your receiver has a smart card (models GS 8306, GS 9303, GS 8302, GS 8304, GS 8300N), disconnect the receiver from the power supply, remove the smart card from the card reader slot, and check whether it is inserted correctly.

If your receiver does not have a Tricolor TV smart card (all receivers are in MPEG2, GS 8300, GS 8300M format), most likely the problem is due to a failure of the built-in access module of Tricolor TV; such a receiver requires repair.

2. The receiver determines the ID number and the subscription is active.

Reset the receiver to factory settings, reboot field, the wizard will start initial setup, scan channels

In case your satellite receiver was disconnected from the power supply for more than 3 days, the channels could be encrypted. In this case, you should obtain activation keys. Unplug the receiver for one minute, then plug it back in. See if the Infochannel shows Tricolor TV. Then switch the satellite receiver to the “Kinopokaz” channel. Leave the receiver on this channel for 8 to 24 hours. After these manipulations, Tricolor TV channels should be decoded.

In the future, try to leave the receiver on once a week on one of the Tricolor TV channels for 8 hours (for example, you can do this at night

There is access to only 10 channels from the Basic package, and the rest are not opened. The reason may be the end of the paid period for viewing channels or the 1st year of viewing Tricolor TV channels has expired, during which access to the “Optimum” or “Maximum HD” package is provided without subscription fee. In this case, extend Tricolor TV packages.

In this article, we tried to describe the most frequently encountered problems when watching Tricolor TV channels. You can always use our services for setting up Tricolor TV receiving equipment; our telephone numbers in Murmansk are 750-335 and 236-335.

Tricolor TV support phone numbers:
8-800-500-01-23
8-812-332-34-98

In front of everyone positive aspects satellite television, Tricolor TV subscribers are often faced with the fact that all channels or some of them are not shown. Faced with disruptions satellite broadcasting, not everyone will be able to independently find the cause of the problem and fix it.

This problem can be solved by identifying the cause.

On all channels except information

First you need to clarify the activity of your subscription. This can be done in the following ways: in the TV receiver menu, on the official website (section “Payment”) or personal account.
If the subscription is active and the problem is not resolved, then you will need to update your activation keys. Request resend keys can be made in your personal account. After this, the receiver must be rebooted and left on one of the channels that is not accessible. The TV itself can be turned off. It takes no more than 8 hours for the signal to arrive.
Another reason can be identified by the absence of an ID code on the TV screen. The ID may not be displayed because the smart card or card conditional access incorrectly installed in the receiver. To check this option, in the case of a smart card, you need to take it out, reinstall it and restart the power supply. A power reset is sufficient for the access card.
If the ID does not appear on the screen, it means that the receiver has stopped reading the card. The solution may be to contact customer service.

Only on some

In this case, you will need to run an auto search. New channels must be saved.
As a result of the update, the problematic TV channels completely disappeared from the list, which means they stopped broadcasting, i.e. as part of paid packages changes have occurred. It will be necessary to clarify the new composition.
There may be this option: TV channels without access remained on the new list, but the problem was not solved. You need to unplug the receiver and turn it on again.
If the channels still do not work, you need to reset the settings to factory settings: in the equipment menu, select the “Factory settings” item and click “Ok”. After this, you need to reboot the receiver and configure it again according to the instructions.
If after resetting the settings, access to TV channels does not appear, you should call a technical support specialist to diagnose the equipment.

Inscription on the screen “No signal”

Such an inscription may indicate a loss of the broadcast signal. The reasons for this are different. To determine them, you need to clarify the signal quality: press the F1 button on the remote control.

If power is less than 70%, consider eliminating the following options.
- Bad weather may degrade broadcast quality. As soon as the weather improves, the signal will be strong.
- Stable broadcasting may be hampered by interference in the area (trees, tall buildings). Relocating the antenna will solve the problem.
- Reason low level can be incorrect settings antenna or cable damage. You can fix these problems yourself or call a specialist.
- The reason for the missing image may be technical problems on the part of the service provider.
If the broadcast quality is more than 70%, then a series of consistent actions(with a transition to the next step if the previous one fails).
- Search for channels again.
- Reboot the receiver's power.
- Reset settings to factory defaults.

If access to TV channels could not be restored

If all of the above manipulations did not lead to the desired result, then you need to contact the Tricolor TV Support Service. This can be done different ways:

+7-800-500-0123
Contact via Viber and WhatsApp at +7-911-101-0123
Call through the website (in the Support section)
Skype: support_tricolor_tv
Online chat on the website
Application for technical support (you must fill out the application form in the appropriate section)