MTS number for legal entities. MTS hotline, how to write to support
When using a SIM card, situations arise when you need to obtain information from the help desk of your mobile operator. This does not happen very often, so many subscribers do not know what numbers their mobile operator has.
I also have questions about how to make a call to my operator from other numbers (landline or another telecom operator).
This article will help users of the mobile operator MTS find out the contact numbers of the help desk, so that in any necessary situation they can find out the answer to their question regarding communication services.
How to call MTS Russia technical support
Subscribers in the Russian Federation are provided with several options by which they can call the support service. The main call center number is 0890.
Having reached this phone number, you should follow the voice prompts to begin “live” communication with an MTS specialist. Also, each region has its own numbers for subscriber support.
On the official website of the mobile operator you can find the name of your region, and next to it the required phone number.
In addition, those network users who are not able to make a call using their SIM card, or another user of their operator, have another option.
If necessary, you can call 8 800 250 0890. This phone can be used both from a city landline device and by a user of another mobile network.
And for those clients who are abroad and use the roaming service, you can call +7 495 76 601 66. This is a universal phone that is available in international roaming.
How to connect to MTS help desk from mobile
In order to contact an MTS help desk employee, you need to perform a number of manipulations. First, dial the number 0890 on your mobile device. After the connection has occurred, you must first press 2 on the phone keypad, then the number 0.
But it is worth remembering that a large number of users are served by a small number of MTS specialists. In this regard, you need to be patient to wait for “live” communication with the operator.
According to those who have already made such calls, the waiting time can vary, sometimes the wait can reach up to half an hour.
In some situations, it may be necessary to call the MTS help desk from a landline number. In order to call the required service from your number, your cellular operator has several options.
But what to do when problems arise with your mobile device and you don’t have another gadget at hand?
To solve this problem, you need a long-forgotten landline phone. This stationary device will easily and without interruption in communication help you reach customer support.
To make a call from a landline phone, there is the following contact number: 8 800 250 0890. After the numbers on the landline phone are dialed, you need to wait for the connection, and then talk with a company employee.
If there is no landline phone or telephone booth nearby, you can make a call to the MTS help desk from other operators. To do this, you should also dial 8 800 250 0890 on your mobile device.
This universal number will allow subscribers to receive high-quality consulting assistance from employees of their mobile operator. The company's specialists will always help provide answers to technical questions that arise while using the network.
This single federal number allows subscribers to solve problems in various situations, be it control of debiting funds from the balance, or management of connected services and subscriptions, as well as other issues that may arise when using a SIM card.
How to call MTS Ukraine technical support
In order to contact an MTS support employee, simply dial 111 from any mobile device. This number is universal for all mobile network subscribers; you just need to first follow the voice prompts, which will help you go to the desired section, where you can get the necessary information or later ask a company employee for help.
To do this, you first need to select the section with the information you are interested in, and then press the 0 button on the keyboard of your mobile device, after which you should wait for a connection with a technical support representative.
There is also a contact center number 0 800 400 000, which can be used by anyone with a mobile phone from a Ukrainian mobile operator. This hotline operates 24 hours a day, allowing anyone to seek help.
Every subscriber should know how to call an MTS operator from a mobile phone for free - this is not just a recommendation, but a necessity that may be needed at any time. In the modern world, there is nothing more important than time and, as we know, to solve an issue related to mobile communications, you always need to know the MTS number. After all, when it is not at hand, you have to look for solutions on social networks or visit the nearest communication store in person.
On the official MTS website and on specialized portals you can find a lot of useful information about tariffs, satellite TV, roaming settings, connecting or disabling additional options for the number and much more. Unfortunately, in most cases, the issue can be resolved by a technical support specialist who you need to call directly.
Instructions on how to call the MTS operator for free
Contact numbers used by the operator can be dialed both from a regular phone and from a mobile phone; there is also a separate number for subscribers who are in roaming.
You can call MTS using the following numbers:
- 0890 – you should remember this short number. It is intended for calls from mobile devices in the Russian Federation. When making a call, the automatic assistant will tell you by voice the sections to which the topic of the request relates. To save time, it is recommended to immediately skip the assistant robot and wait for the connection with the operator; this can be done using the numbers 5 and 0 immediately after the connection.
- 8 800 250 0890 - some subscribers are interested in: “How to call the MTS operator from a landline?” 8800 is a direct number that you can call not only from MTS, but also from other mobile operators or landline phones in Russia.
- +7 495 766 0166 – this number needs to be written down in your phone book before traveling abroad, because this is the number you need to call while roaming.
Attention to subscribers: unfortunately, every year it becomes more and more difficult for the company to cope with the flow of incoming calls to the hotline, so the waiting time for a free operator can range from 5 to 40 minutes (sometimes more). Put your phone on speaker so you know when a technical support specialist is available.
I can’t call the MTS operator
When a problem occurs with equipment due to high overloads or simply due to a breakdown or malfunction, it is almost impossible to reach MTS, whether from a mobile phone or from a home phone. In such situations, there are several solutions, of which the following can be considered working options:
- . A free service where you can independently find out a lot of useful information, connect or disconnect services, read in detail about it and, if necessary, configure everything.
- Application " ". Here you can also solve most issues yourself, without the help of a specialist. Just go to the application and look at its functionality; 95 out of 100 questions can be answered here.
- The official website and its support service are available online. Go to and select the desired item from the “Help” section. This screen will display the main categories, the sub-items of which contain “Frequently Asked Questions” pages where you can get an answer to the question.
- Social media. The Mobile Telesystems company is actively developing social networks. At the moment, you can use Vkontakte, Twitter, Odnoklassniki or Facebook to clarify information through a special chat. This is a very convenient way of communication, because the average response time does not exceed a minute. You can find links at the bottom of the site.
- MTS communication salon. If you are unable to get through, or the specifics of the problem are more complex (services, websites and social networks did not help), we recommend contacting the nearest branch of the company. It is advisable to have a passport with you, on which the number is registered, to identify the client.
Interesting information: in the Republic of Crimea, during the first years of operation of the mobile operator, there were problems with feedback, which were solved technically. Find out more about this at this link.
MTS strives to develop and improve the quality of its services. In a special form below on this page, you can leave a positive or negative comment about the operator’s work. Indicate the level of expertise and assistance that was or was not provided in resolving the issue. You can also help others by responding to their comment or review.
MTS includes a help rating function when calling, so you can leave feedback immediately after it is completed. If the robot has not notified you about this, you can ask the operator to enable this feature or dial the required numbers yourself before calling.
Interesting fact: for those who value time and don’t like to wait, the operator has provided the function of a paid connection with a specialist without a long wait. You can hear a robot prompt about this when the line is busy.
Feedback for corporate clients
Legal entities and enterprises that are serviced by the company under a contract can call other phone numbers or use the chat on the official website.
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Some issues are difficult to resolve without the help of the MTS help desk, but it is not always possible to get through on the first try, so the MTS company has provided several options for contacting the MTS Russian operator:
Ask a question to the MTS operator by phone by dialing the support number or choose another method of communication - it’s up to you.
How to call from a mobile?
We have already briefly described the main method of communication with the MTS network operator - using a call from a mobile phone. Now it’s worth taking a closer look at this method and some of the others listed - additional information will help you avoid a lot of problems that tend to arise when moving “from words to deeds.”
So, we are talking about ways to contact a “live” operator, that is, not a robotic system, but a real person whose job is to listen carefully to your problem and help solve it, focusing on the specifics of a specific situation. Now step by step.
As for waiting on the line itself, it is best to resolve your problems with the operator in the first half of any weekday, ideally before the lunch break. At this time you will hardly have to wait more than 2-3 minutes. In the afternoon, and even more so on weekends, the network is overloaded. Everyone wants to resolve their issues at this time, because it is the most convenient, but this is precisely what prevents a speedy resolution. The network is simply overloaded at one time, and idle for a long time at another.
How to contact from another network?
Now let's look at the situation when you are not an MTS subscriber, but you really need to call the MTS operator. This happens, for example, when one of the family members wants to restore a phone number whose SIM card was lost along with the phone. 
There can be many situations, but the essence is the same - you are not an MTS subscriber, but you need to call the support service of this operator as soon as possible (preferably without spending money).
The way out of the situation is very simple - dial 8-800-250-0890 from your mobile phone and press the call key. For subscribers of other networks, by default, redirection to a queue to a “live” operator is provided, but the algorithm of the service is regularly updated, so you may encounter, for example, a command menu. 
As a rule, there is nothing complicated: you just need to select the command called “Technical Support”, after which you will be redirected to the operator.
Please note that calls to 8-800-250-0890 are possible for subscribers of all existing networks, but only in Russia - another number is provided for communication with the MTS operator outside the Russian Federation. MTS does not charge a fee for calling the specified number; withdrawals are possible only at the initiative of your network operator, but most large companies do not do this.
How to call from a corporation?
If you are the owner or person responsible for a corporate number and want to contact the operator, there is no point in waiting extra time! You can combine accounts, carry out basic operations, find out current data and much more using a special corporate number. Everything is very simple: dial 8-800-25-00-990 from your mobile phone and press the call key.
Despite the established fact, MTS is a mobile network operator providing cellular communications and Internet services. Activities are also related to the transmission of mobile, television broadcasting, transmission of cable, digital and satellite television. The company is a leader in the telecommunications services market in Russia and many CIS countries.
Wide coverage of the organization's services requires prompt, clear and well-organized support services. A hot channel for communication has been established. Let's find out how the MTS hotline works, what other ways are there to contact support?
How to write to MTS support service?
How to write to MTS support service? Couldn't get through to the hot help channel, use the electronic form. Specialist. The section in which you can make an appeal is available from the website or mobile application. Ask a question, leave a review, complaint, express gratitude, wish, etc. Customer support is ready to answer and advise.
Company-related surveys can be asked via email by sending a message to - [email protected]. Staff will endeavor to provide a response within 10 minutes.
Social networks have been used as alternative means of communication for several years now. In them, clients can find out important questions about the company’s activities and solve problems that have arisen with the service. Information about news and promotions is regularly published.
At the moment, the company actively supports groups on social media. networks Odnoklassniki, VKontakte, Facebook. Ask questions, administrators will try to answer within 5-10 minutes.
To receive useful information, news, information about promotions, offers, it would be a good idea to subscribe to the block on Twitter.
Contacting in electronic form is not always convenient and prompt, but when the client was unable to reach the operator, nothing else is possible other than such communication. During busy hours for operators, the hotline cannot always cope with the flow of calls. Therefore, in order not to wait for 10-20 minutes, we recommend submitting electronic requests.
What is the MTS hotline phone number?
Over the past few years, companies providing cellular communication services on the Russian market have made serious adjustments to the work of customer support services. MTS was no exception. If previously subscribers relied mainly on the staff of the consultation center to resolve issues, now increasingly they have to find answers on their own using social networks and their Personal Account (PA). Nevertheless, today you can easily call the MTS operator if you know about some nuances. So, how to call the MTS operator - we have collected all the current communication methods below!
One cannot but agree with the statement that there are a huge number of issues that artificial intelligence, presented in the form of chat bots and auto-informers, cannot solve. Sometimes only a person can get to the bottom of a problem and help solve it quickly. Below are several effective ways by which you can call an operator on a mobile or landline phone, as well as alternative methods of contacting the MTS help desk.
- Call to a short phone number for MTS operator users. Finding themselves face to face with questions, the first thing subscribers do is try to resolve them through the call center by calling the service number 0890. But if previously a call in total took no more than 5 minutes, now you can wander through the voice menu for a long time or listen to a melody while waiting for the operator to answer. To speed up the process of connecting with a “live” consultant, it is recommended that while listening to the autoinformer, press the number 2 and after a couple of seconds 0. In addition, it is worth trying another variation: first 5 and then 0.
- Call the MTS operator from any mobile phone. Recently, cases where it is impossible to quickly contact a consultant using a short service phone number have become a common occurrence. Therefore, you always need to have a number in reserve that you can call from a SIM card of another operator. To contact the MTS contact center, this is a toll-free number 8-800-250-08-90. By calling it from a Megafon, Beeline or Tele2 SIM card, the subscriber is taken to the voice menu, in which he should press 2 and then 0. After this, you just have to wait for the operator’s response.
- Call MTS from a landline number. To call a “live” operator from a landline phone, you should dial the phone number 8-800-250-08-90 and perform operations similar to the previous paragraph. In this case, outgoing calls are also not charged.
- Calling an MTS operator from a mobile phone while roaming. Before traveling abroad, each subscriber must write down the contact center number +7-495-766-01-66 in his phone book to contact the MTS technical support operator in roaming. If necessary, you can call it both from neighboring Belarus and from distant Vietnam. Regardless of the country you are visiting, contacting the operator at the specified number is free of charge. By the way, on the official website of MTS it is said that this number is also available for subscribers who find themselves in national roaming.
Alternative ways to contact the MTS operator
It is not always possible to call and get through to the operator’s technical support, therefore, as an alternative, MTS offers its customers to fill out the feedback form located on the main page of the site. Here you can not only ask a question, but also report fraud or leave a complaint. Before asking a question, you will have to fill out a short form and choose a response delivery method: in the form of a call from an operator, an SMS message or an email. By the way, the first option for getting an answer is a great way to chat live and ask a few more questions.
Through your personal account
Everyone who uses the services of the Personal Account and the My MTS application has the opportunity to independently resolve the situation. The user's personal account serves as a powerful user tool for managing their tariff plan, connected services and other functions.
By mail
To receive technical support, you do not have to be an MTS subscriber. Just send a letter to [email protected] with a detailed description of the problem.