How to unblock an MTS SIM card. How to block an MTS SIM card in different ways

Blocking a SIM card from an MTS operator means blocking access to all communication services. When you try to make a call or send an SMS message, the system notifies you that it is impossible to perform these actions. This happens for several reasons, but in any case, the subscriber has a question about how to unlock the MTS SIM card.

SIM cards are blocked for the following reasons:

• The client deactivated it voluntarily. This is done when the gadget has been lost or stolen. Since many users link to mobile numbers personal accounts and bank cards, this measure allows you to protect your funds.
• There is a debt on the balance sheet. When the subscriber used the service trust payment, but did not top up the account within the specified period, the operator can block the SIM card without informing the client. In this case, it is enough to deposit the required amount, and access will be restored. To check your balance status, you need to dial *100# or find it in your Personal Account.
• The PIN code was entered incorrectly. The user can make a certain number of attempts and enter different variants combinations several times, but if none of them is correct, access will be denied. In such a situation, you will need to enter the puk unlock code for the SIM card, which the client receives when purchasing it.
• Sim card is inactive long time. When a subscriber has not used a SIM card for a long time, the operator blocks it. In such a situation, you can re-activate or purchase the same number when it comes back on sale.

On a note. You can understand that the SIM card is inactive by calling any number. Instead of beeps, the user will hear a voice message, indicating that a connection cannot be made.

Unlocking an MTS SIM card through your personal account

You can independently unlock your MTS SIM card in your Personal Account.

To restore access, you must proceed as follows:

1. Log in to your personal page.
2. Go to the number management tab.
3. Select the blocking sub-item and cancel it.

Attention! It is better to acquire a personal page on the MTS service in advance, immediately after purchasing a SIM card. When blocking access, this is not always possible, since the system often denies authorization to blocked numbers.

By calling the operator

Specialists can unlock an MTS SIM card Hotline. To contact consultants, you need to dial 0890 and wait for an answer, and then describe the problem that has arisen. To perform the necessary manipulations, the operator will need the passport data of the owner of the SIM card, so you need to keep the document at hand.

In this manner reactivation numbers are often used by clients who have lost their puk code. The latter is needed to unlock in a situation where access is denied due to incorrect insertion PIN code.

Visit to MTS customer service office

If the PAK code is lost or in a situation where the number is blocked due to other circumstances, the subscriber has the opportunity to contact the MTS office employees. Moreover, you can visit the point of sale not only in the connection region, but also in any other area where the operator has a representative office.

Since any operations with the number and SIM card can only be carried out with the consent of the owner, the person to whom they are registered must contact the office. To confirm your identity, you must present your passport. Sometimes another document, such as a driver's license, is sufficient.

Service "SIM card delivery"

If a client, for one reason or another, is unable to come to the company’s point of sale, and cannot unlock the SIM card by other means, it is possible to get a new one.

For these purposes, a delivery service is provided, and you can place an order in the following ways:

• leave a request in your personal account;
• contact customer service at 0890;
• contact operators by dialing 8-800-250-08-90.

To place an order on the company’s service or with the help of support consultants, you will need to provide the following information:

• client's passport details;
• telephone;
• mailing address.

A new SIM card is sent within 3 days to 2 weeks and is free throughout the country.

You can use a courier service, but in this case you will need to pay a certain amount, the amount of which depends on the urgency of the order, tariff package, region of residence of the client and a number of other circumstances.

SIM card blocking cannot be considered a serious problem. Most often, the client can solve it on his own, for example, if he used this service voluntarily, or when access to the number is closed due to debt. And in other situations, you can resort to the help of MTS specialists, who will restore the SIM card at the request of the client.

If you have lost your phone with an MTS SIM card installed in it or it has been stolen, then the first thing you need to do is make sure that the finder mobile device the person was unable to spend money from your account. To do this you need to use the service " Voluntary blocking", which can be connected in several ways.

Voluntary blocking

When voluntary blocking is activated, the subscription fee for the connected tariff and added options is not charged.

The “Voluntary blocking” service allows you not only to protect yourself from intruders, but also to simply save on communication services if you do not plan to use an MTS SIM card for some time.

Ways to block a number:

• Take advantage of the functions of your personal account.
• Dial *111*157# and press the call button.
• Use voice assistant by calling 1116.
• Contact the communication center.

The “Voluntary blocking” service is activated free of charge. A daily fee of 1 ruble is charged starting from the 15th day of blocking (the first two weeks the service is provided free of charge).

Unblocking a number

If you found a lost phone or decided to return to using MTS communication services again, then you need to unblock it. You can do this as follows:

• Disable the service in the “Blocking” section in your personal account.
• Call contact center by calling 0890.
• Contact the MTS communication salon.

After the voluntary blocking is disabled, tariffs for services will resume in full accordance with the terms of the tariff and connected options.

SIM card recovery

You can activate a blocked number on another SIM card by submitting an application and passport to an MTS communication salon. This will restore the balance, the previously connected tariff plan and all the options added to it.

Reinstatement is made only after the client presents an identification document. If you do not contact the office in person, order delivery of a SIM card to your home (the service is valid for Central Russia) or write out a power of attorney for another person.

Forced blocking

The SIM card may be blocked without your consent mobile operator, if you stay for a long time:

• Did not top up your account with a negative balance.
• Did not make calls from MTS number.
• Didn't use any paid services.

Automatic blocking in the last two cases occurs if the specified events continue for 60-180 days (the exact blocking period depends on the tariff plan). If the balance is negative, the number is blocked immediately; To unlock it, just top up your personal account with the required amount.

If you have not used a SIM card for 2-6 months and it turns out to be blocked, then you will not be able to restore it with the old number. To start using MTS services again, you need to buy a new SIM card.

In addition, if the SIM card fails due to dilapidation, you can replace it free of charge at an MTS store. Replacement is made based on the owner of the number, provided that he presents identification.

If the SIM card is blocked or missing, we can only dial the number emergency services. To continue using all services provided by the mobile operator, you need to restore subscriber number. This cannot be done only in two cases (more on this a little later), but in the rest the ban is lifted quickly, free of charge and without problems. In this review, we will look at all the methods that MTS offers us.
It does not matter for what reason the SIM card was blocked (debt, violation of terms of use, voluntary refusal of services on certain period and others). By choosing one of the options from the operator, you can unblock the number as quickly as possible and again use communication services (communicate, access the Internet) fully. Any method listed below is effective and fast. Choose the one that will be appropriate in your situation.

An incorrectly entered PIN code leads to the blocking of the SIM card, which can only be removed with a PUK code. The numbers can be found in the company’s service agreement mobile communications or on the plastic card. Do not enter this code "from the flashlight". 10 incorrect attempts will lead to permanent blocking of the subscriber number. A blocked SIM card will have to be thrown away, as it cannot be restored.

Restoring an MTS SIM card

SIM cards (regardless of mobile operators) are blocked for various reasons. If we are talking about MTS, then it could be:

1. Denial of service due to debt. In this case, the subscriber number is blocked automatically.
2. Voluntary refusal of services mobile operator due to personal circumstances ( long trips, using a different SIM card, etc.).
3. Forced refusal of MTS services because the mobile device was lost, given away, or stolen.

These reasons are the most common. There are other blocking options, but we will not dwell on them. Because regardless of the reasons, SIM card restoration occurs almost the same way, with the exception of small nuances. Let us repeat, it is impossible to restore a SIM card only in two cases:

1. You voluntarily refused the communication services of this operator, blocking your SIM card forever.
2. You have entered the PUK code incorrectly ten times.

If your reason is different, the card is easily restored.

How to unlock an MTS SIM card - 3 ways

Important information! If the number is blocked due to negative balance, just top it up and it will be instantly unlocked.

When you restore your number, all previously activated services continue to operate. Also, exactly as much money will remain in your personal account as it was before the blocking. Unless, of course, the reason was not debt (in this case the balance will be different - positive).

So for reconnection SIM cards choose your option:

1. Company office. Whether you want it or not, you will have to visit if the reason for the blocking was theft or loss of a gadget. There is no other way to restore the number. You need your passport details and a written application for SIM card restoration. The whole procedure lasts 5-10 minutes. You will receive the “old” number and everything that was on it (funds, services, subscriptions).
2. Contact center. If the number has not been stolen (lost), you do not have to go to the office. All issues are resolved over the phone. Dial one of the numbers: 0890 (for MTS) or 88002500890 (for a landline phone or another operator). After connecting with a support center employee, voice the problem and wait for a positive solution.
3. Online service . If you blocked your SIM card yourself using a special operator service, restore it in your Personal Account. Log in to the subscriber self-service system and in the “Number Management” section, remove the blocking, following the service prompts. Also, in case of voluntary refusal of MTS communication services, you can use one of the above methods to restore the SIM card.

If you decide to unlock your SIM card through the Online service, then in the self-service system.

Go to the “Number Management” section and select “Number Blocking”.

Check the “Remove voluntary blocking” option.

Unblock your number.

After confirming the unlocking, you will see a window indicating the successful confirmation of the operation.

Service "SIM card delivery"

As we have already said, if mobile gadget was lost or stolen, to restore the SIM card you must go to the office. Neither a call to the support center nor the functionality of your personal account will help in this case. But there is another opportunity, designed specifically for those who cannot visit the company’s office. This service is called "SIM Card Delivery". To order the service, go to the website.

Select the "SIM Card Delivery" category.

You must provide correct information by filling out all required fields. Indicate your location (country and city), as well as information on where to deliver your “old” number.” Before continuing by clicking on the “Next” button, you agree to the current terms and conditions of this service. After this it will open new page, where you need to enter the number that needs to be restored. There are also other fields that must be filled out. Check everything the specified information and submit the form. After a while you will receive your SIM card.

As you can see, there are several methods that will help you recover a blocked SIM card, even with home delivery. Choose any option and continue using quality services mobile operator MTS.

Quite often there are situations when an MTS SIM card becomes useless. In such cases, many subscribers simply throw away the SIM card and forget about it. Unfortunately, it is unlikely that you will be able to forget about your old number forever. The fact is that despite the lack of activity, the number continues to exist, moreover, money for previously connected services can be debited from the account. As a result, after some time, your new number SMS and calls will be received demanding repayment of the debt. To avoid this, you need to know how to block an MTS SIM card.
The need to block a number may arise for other reasons, for example, when traveling abroad. You can avoid unnecessary costs by temporarily blocking the number. MTS provides its subscribers with the opportunity to block a SIM card for a certain period of time as part of the “Voluntary Blocking” service. Of course, you can also block a number without the possibility of subsequent recovery.

You can block an MTS SIM card:

• By dialing the command * 111 * 157 # on your phone ;
• By calling short number 1116 ;
• Through Personal Area or the “My MTS” application;
• By calling help center MTS by number 0890 ;
• By contacting the nearest MTS communication store with your passport.

Any of these methods can be used to temporarily block your SIM card. As for permanently blocking a number, there are also several options: MTS personal account, contacting the office and calling the operator). Before blocking an MTS SIM card using one of the above methods, we recommend reading this article fully. The number blocking procedure has a number of features that are important to know about.

How to block an MTS SIM card with the possibility of recovery

If you plan not to use your MTS number for a long time, then it would be wise to block it for this period of time. This way you can keep your number and avoid having to pay for tariffs and services despite the lack of activity on the number. After activating the “Voluntary blocking” service, the SIM card becomes inactive, that is, you will not be able to make or receive calls, or use any other communication services. Of course, write-offs will stop subscription fee for services connected to the numbers and tariff plan. The advantage of the “Voluntary blocking” service is that you can determine the duration of the blocking yourself at any time.
You can block an MTS SIM card in one of the following ways:

• Dial the command * 111 * 157 # on your phone ;
• Call short number 1116 ;
• Use your personal account.

There are also other, less popular ways to block a number, for example, you can call the customer support center or contact the MTS office directly. If you decide to use the last option, be prepared for the fact that before blocking the MTS SIM card, the salon employee will ask you to provide your passport. Of course, the number must be in your name.

The most convenient way to block an MTS number involves using your personal account. The self-service system provides the subscriber with access to a huge range of functionality. You can remotely manage your number by performing a variety of operations: changing the tariff, managing services, etc. You can add several MTS numbers to your personal account at once. At any time you can block and unblock your number through the self-service system.

To block an MTS SIM card through your personal account, follow these steps:

1. At the bottom of the page, find the “Blocking” section;
2. Confirm the choice of the “Voluntary blocking” service and click the “Next” button.

Having completed simple steps You will block the number until you restore it yourself. Although, under certain circumstances, the number can be removed from voluntary blocking by the operator. The “Voluntary blocking” service is paid. The first two weeks the service is provided free of charge, then 1 ruble per day is debited from the balance. That's why, Before blocking the MTS SIM card, you must first top up your phone balance.

It is possible to activate the “Voluntary blocking” service using a USSD command or a short call service number. Of course, these methods cannot be used to disable it. To restore the SIM card, you will have to visit an MTS communication store. You can also ask to unlock your SIM card remotely. By the way, recently, unblocking has become available in your personal account, however, only under the condition of temporary blocking.

How to permanently block a SIM card on MTS

If you are sure that you will no longer need the SIM card, then there is no point in paying 1 ruble every day for voluntary blocking. In this case, it would be wiser to permanently block the MTS SIM card without the possibility of restoring the number. Most reliable way To block a SIM card forever - go to an MTS communication store with your passport. The problem with this method is that you will have to visit the MTS office. In addition, the number may be registered to another person and then you will be denied blocking. In this case, you can use your personal account. Through the self-service system, you can set not only temporary, but also permanent number blocking.

To permanently block an MTS number, follow these steps:

1. Log in to your MTS personal account;
2. At the bottom of the page, select “Blocking”;
3. Click the “Next” button (there should be no checkmark next to the “Set up voluntary blocking” option);
4. Follow the steps described in the instructions that will be sent to your number via SMS.

After confirming the permanent blocking of a number, the possibility of its subsequent restoration is excluded. Before deciding on this procedure, think everything over. Please also note the fact that your old number after blocking, it can be transferred to another subscriber, so warn your loved ones in advance about blocking the number.

In modern realities, a blocked SIM card brings serious troubles, completely depriving a person of the opportunity to use mobile communications and Internet services. At the same time, providers are not interested in “downtime” of their equipment and offer various options answer to the question of how to unblock a number. In this regard, the MTS company stands out with its wide capabilities, which provides simple and free unlock SIM cards without extra effort and time on the part of the subscriber.

In the article:

Our website offers you to familiarize yourself in detail with various methods for restoring a number and independently choose the most comfortable method for you on how to unlock an MTS SIM card. After reading the article, you will know what to do if the card is blocked and where to turn for help under certain circumstances.

Let us immediately describe a widespread situation when a card is blocked as a result of three incorrect PIN code entries in a row. There is no need to be nervous or worry too much. Providers always supply their subscriber identification modules (SIM cards) with special personal unlock keys, which are abbreviated as PUK codes. The eight-digit combination protects the card from unauthorized use and is displayed in accompanying documents and on the surface of the plastic packaging - the base of the SIM card.

It is important to remember that the user has 10 attempts to correct input PACK. If every time you make a mistake when typing a combination of symbols, after the tenth time the card is blocked forever!

Unlocking MTS SIM card

Deactivation of a phone number can be caused by a number of reasons. The most common of them include:

• card blocking due to loss or theft of a mobile device;
• The suspension of the card occurred as a result of the formation of a large debt on the user’s account. In such a situation, the number is blocked automatically;
• long-term non-use mobile services MTS;
• mechanical damage to the SIM card.

In practice, SIM card blocking can be caused by other reasons, but the ways to overcome them will be no different from the methods described below.

You must also remember that if a SIM card is inactive for 180 days, the operator will not only block it, but will also begin the pre-sale stagnation procedure.

After some more time, the mobile number can no longer be restored, goes on free sale and receives a new owner.

Basic ways to unblock an MTS number

The problem of how to unlock an MTS SIM card in a situation with a large debt on the account is very easily solved. Here you just need to top up with the required amount and the unlocking will happen automatically. There will be no problems with previously selected settings, connected services, balance personal account. The card is restored with the same functionality it had at the time of deactivation.

When deciding how to unlock your SIM card, pay attention to the following methods:

MTS personal account

The online self-service service will allow the user to both block a number when there is a long departure or the number is lost, and unblock it again. For this purpose the service “ Voluntary blocking", which is available in the subsection " Lock" section " Number management».

The personal account is specially designed to provide subscribers with the broadest number management capabilities, allowing them to independently customize services for themselves, control expenses, and top up their balance. in a convenient way. To correctly perform the card blocking/unblocking procedure, a special Internet assistant is provided that will always tell you the procedure.

Contacting the contact center

This method of activating a number is suitable in any situation and implies the physical presence of a problematic SIM card in the subscriber. Here you need to use service number 0890 and inform the consultant about the need to unblock the card. It is important to consider that any contacts with MTS employees regarding the question of how to unlock a SIM card will require the user to provide passport data to identify the owner of the SIM card.

In addition, the call center specialist has the right to inquire about the latest balance balance, as well as three telephone numbers, to which calls were most often addressed, and the PAK code. This eliminates the risks of unauthorized manipulation of the number by third parties. You can also call the operator from a card of another provider or from a landline phone. To do this you need to use 24/7 number 8 800 250 0890 .

Visit to the MTS salon

This is a reliable way to restore your number even if your card is lost. Here you will definitely need a passport for which the number is registered, and a standard application. If the SIM card is no longer available to the subscriber, including due to repeated incorrect entry of the PUK code, you can get a new SIM card with the old one in the provider’s office in a couple of minutes mobile number, tariff plan and a set of previously activated options.

How to restore an MTS card without visiting the provider's office

MTS has provided the possibility of restoring a lost card without visiting brand salon. In such a situation, the service “ SIM card delivery", which is available on the official website of the provider. Here you need to select the country, city and type of delivery (mail, Courier service), indicate whether the subscriber is an individual or legal entity. After confirming your agreement with the terms of service, you must fill out personal information in a special form, including:

• lost phone number;
• Full name and date of birth;
• passport details;
• registration address;
• delivery address;
• current contact number and e-mail.

What is important is the fact that MTS took care of such little things as required by the user card format. In the form you can select SIM, Micro-SIM, Nano-SIM.

In addition, the media can already be supplemented with the MTS-Pay banking application.

After completing the online application procedure, all you have to do is wait for the receipt new card MTS. Delivery times depend on the geographical availability specified in the application settlement. The subscriber can always call 0890 to clarify the timing of order consideration and SIM card replacement.

We hope that now you know how to unlock an MTS SIM card or replace it with a new one while maintaining the same number.