How to call the corporate department using a megaphone. Information megaphone

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Help desks are available for all operators cellular communications, so as to achieve perfect job networks are simply impossible. From time to time, subscribers have problems with the quality of communication, questions arise regarding tariffs, as well as tariff plans, services and options. Therefore the presence 24/7 service support is vital for every operator. MegaFon, one of the leading Russian operators. Any subscribers, whether individuals or legal entities, can call the support service.

Megafon technical support phone numbers

0500 or 8-800-550-05-00

Of course, most problems can be solved on your own - the network operates self-service services, with the help of which you can get maximum information on the most popular issues among subscribers. For example, using the “Service Guide”, we can order call details and see what money was spent on for a given period.

You can also, thanks to which funds are often debited from your account. But not every subscriber has the opportunity to use these tools. In addition, some problems require the intervention of specialists.

How to call MegaFon technical support

MegaFon's unified help desk is available in all Russian regions, starting from Kaliningrad and ending with Vladivostok. If you have any problems or questions, you should pick up the phone and contact the operator’s specialists. The MegaFon support center number is indicated in contracts for the provision of communication services, as well as on packages with SIM cards. More precisely, there are two such numbers:

Short number 0500;
Federal number 8-800-550-05-00.

Short number 0500 is available exclusively for MegaFon subscribers. Just dial four numbers and then press the call button - after a while you will be able to contact specialists help desk.

Calls to the MegaFon support service number 0500 are free of charge (if you are in your home region). The only thing you will need to do when dialing is to get through voice menu. Its structure is constantly changing, so there is no point in giving an example - just listen to the voice of the answering machine.

You can also send your question as an SMS to 0500 – this opportunity available exclusively to MegaFon subscribers and only when located in home network. If all else fails, call the operator.

Forgot your support number? Take a look at the SIM-menu, where all the current numbers of MegaFon's reference and information services are listed. Specified telephone numbers MegaFon support works in all regions - there are no regional differences. By purchasing a SIM card in Novosibirsk, you can contact the help desk by phone 0500. When you arrive in Rostov-on-Don, you can buy a local SIM card and be sure that the technical support number will be the same as in Novosibirsk.

How to connect to MegaFon help desk while roaming

Many communication problems arise precisely in roaming, when subscribers are far from their home region. A telephone line was created specifically for roaming subscribers. number subscriber service MegaFon +7-926-111-05-00. You can call it from anywhere in the world - all calls for MegaFon subscribers will be free. You should not try to call other technical support numbers; it is useless when roaming.

Calling MegaFon support center from other operators

MegaFon technical support is also available from numbers of other telecom operators - you can call here from numbers owned by operators Beeline, Tele2 and MTS. Works for these subscribers phone 8-800-550-05-00. The same number can be used to call the help desk from any landlines. Thus, you can reach MegaFon consultants from any Russian phones, both mobile and urban. The main thing is to understand the intricacies of the voice menu, which for many is somewhat difficult. You should not call 0500 from other mobile phones - it will lead to nothing.

Despite the fact that the functionality of this operator’s website is very clear, and a description of tariffs, services and capabilities is given accessible language, sometimes there is a need to obtain additional information. Megafon's help desk operates around the clock and subscribers can get help at any time. Let's talk about how this is done.

Help page

It is called “Frequently Asked Questions” and it contains all the information that a subscriber may need. It's not difficult to find your way around here - reference Information is divided into thematic blocks, and at the very top of the page there is a line for searching by words. How to find and use:

We open the office. Megafon website.
At the very top there is a white panel with the names of the sections, we need “Support”. We move the cursor over the name.
In the drop-down window, select “Frequently asked questions”.
Choose the desired topic and click on it.
In the list that opens, look for your question, open it and read it.

In most cases, you can find everything on this page. necessary information, and the need to find a way to call the Megafon customer service.

Please note: if you find it difficult to determine what topic your question relates to, enter its main words (or one word) into the search bar. Then we look through the results and select the appropriate one.

Contacting the help desk by phone

You can call the Megafon customer service at any time - it works around the clock. First, virtual consultant Elena will answer you. This robot will be able to help not only informationally, but also technically - for example, enable or disable a service, perform necessary settings your profile on the operator’s website.

If the problem cannot be solved, or you are not satisfied with how it was resolved, Elena can connect you with a specialist from the company’s call center. Please note that subscribers have no way to directly communicate with such an employee - only through a robot.

Megafon subscriber service, telephone numbers:

0500 - for subscribers of this operator, calls only from a mobile phone. For free.
8-800-550-05-00 - for subscribers of other operators from mobile and landline devices. Paid according to the tariff.

to corporative clients

Megafon has a separate help desk for corporate clients; you can contact it at the following numbers:

8-800-550-05-55 - from mobile and landline phones.

You can also send an e-mail to the Megafon subscription service at [email protected].

other methods

As you understand, contacting the Megafon help desk using the operator's phone number is not the only way to get a consultation. There are other, no less, and perhaps more convenient options.

Sending a support request via the form to fill out

Letters sent to the Megafon help desk from a computer or mobile phone (free) through this form go directly to a specialist who will review the request within 24 hours and then send a response to the address you specified Email. If necessary, you can attach here text file or media.

How to find:

Open the “Frequently asked questions” page.

On the right side there is a block “Didn’t find the answer?...” There you need to click on the line “Write to us”.

A form will appear on the screen. Fill out all the fields, enter the code from the picture and click “Submit”.

Before submitting the form to help center Megafon do not forget to double-check that the email address and phone number to contact support are correct.

Chat in your personal account on the website or through the mobile application

This is the same system as for calling Megafon to the customer service phone number: first the Elena robot answers, and then, if necessary, a help desk specialist will join the chat. Where is the chat:

Personal Area subscriber on the operator’s website - section “Support” - button “Contact support”.

Phone application “Personal account” - section “Support” (at the very bottom of the screen) - button “Chat with support”.

Remember: a clearly formulated request to the free Megafon help desk (with mobile phone or computer) will save you from having to answer additional questions from a robot or consultant, and, accordingly, from wasting time.

Message at 0500

There’s nothing complicated here: create a new message, enter your question in the text input field, and indicate 0500 as the addressee . Then virtual assistant Elena will answer you and offer solutions. In general, it’s the same as if you call Megafon’s unified help desk from your phone or chat.

A few nuances:

Megafon Help Desk allows its customers to stay informed latest news companies, troubleshoot communication problems, find out about financial write-offs, and also solve any problem related to a SIM card or tariff plan.
To contact the Megafon helpline, you need to dial on your phone short number. In just a few minutes, the free operator will competently answer all your questions and tell you what to do if the card is lost, blocked, or other troubles. The company takes care of quality service for its users, so the conversation with the consultant can be recorded for further analysis of the service.
Megafon is the largest all-Russian network, which has managed to establish itself as a reliable and honest partner. He values the trust of millions of fellow citizens, so he does everything possible to improve his work:

introduces new services;
runs promotions to help you save money;
offers Better conditions tariff plans;
instantly responds to user complaints.

Each Megafon support consultant listens to subscribers with pleasure and readiness to help. You can rely on qualified staff in any matter.

Megafon official website: www.megafon.ru.

Help Megafon: 8 800 333 05 00

The dynamically developing and growing market of mobile devices requires cellular operators to equally dynamically adapt their services to new realities. Many subscribers are deprived of the opportunity to spend time visiting cellular communication stores and personal consultation with operator employees. Many information Services can be obtained on the Megafon website, however, the main method and means of information, reference and technical support clients on this moment phone numbers remain contact service centers. Single number Megafon's help desk number is 0500. Regardless of the time of day and location of the subscriber, to this number subscribers can receive information about the company’s services of interest, technical or help on setup mobile device or your personal account on the Megafon website. A call to this number is completely free for Megafon subscribers, and in addition, it is possible to call even if there are no funds in the account.

Having called this number, the subscriber does not immediately connect with a specialist, but ends up in the initial menu, consisting of automatic messages, compiled and grouped into categories of most interest to subscribers. To receive advice or assistance from an employee contact center, you must press “1” in tone dialing mode, and after moving to the next menu level, press “2”. Next, the subscriber will be transferred to wait for one of the Megafon call center specialists. The wait, as a rule, is no more than a minute, except for problems and emergency situations in the operation of contact center equipment, as well as during periods of heavy workload. However, even during these periods, the wait in line will rarely be more than ten minutes. To make a decision about the advisability of waiting, the subscriber is informed about his position in the queue of waiting subscribers, and about changes in this queue. Conversations with employees are recorded to improve performance and identify unacceptable employee behavior.

Megafon is perhaps the friendliest mobile operator in relation to its customers. The company does not avoid communicating with subscribers, so contacting a live Megafon support specialist is very easy.

Free hotline numbers Megfon

You can call the support service at two numbers:

0500 — if you make a call from a Megafon SIM card;
8-800-550-0500 — for calls from other phones, including landlines.

Residents of Moscow and Moscow Region can contact a consultant at toll free number +7-926-111-0500 .

Help center phone number to corporative clients — 0555 .

How to reach an operator using the short number 0500

Listen to information about news and promotions and wait for the voice menu.
Press the key 0 . The automated informer will inform you that your call has been transferred to a customer service specialist.

Sometimes, instead of connecting to a live person, you may hear the virtual assistant “Elena”. This may happen during peak load hours. telephone network. Because of large quantity calls, call center operators do not have time to process all calls from subscribers in a timely manner. To reduce waiting time on the line and not force customers to “hang on the phone” for half an hour or more, a robot comes to the rescue.

Don’t be in a hurry to get upset: “Elena” recognizes speech perfectly, can answer questions and fulfill requests. To ensure that your call is still transferred to a real person, refuse the robot’s help by telling it “No.” The virtual assistant will forward your call to a support specialist.

If you are not in the mood to talk to the robot, then just press the key 0 , then again 0 . You will hear a message that all conversations are being recorded - this means that your call has been transferred to a live Megafon operator.

This video provides an example of communication with virtual assistant"Elena":

How to contact the operator by toll-free number 8-800-550-05-00

This support center number accepts calls from phones of any communication providers except Megafon. To speak with a customer service specialist, follow the following procedure:

Dial the number 8-800-550-0500 and press the call key.
After the greeting, the autoinformer will ask you to press the “star” key to switch the device to tone mode. If you are calling from a landline, follow this request; if you are calling from a mobile phone, ignore it.
Press the key 2 , then 0 . The automated informer will inform you that your call has been transferred to a specialist.
Wait for connection to the operator.

How to call Megafon operator while roaming

Phones 0500 And 8-800-550-0500 work throughout Russia. Calls are free from anywhere in the country.

IN international roaming You can get operator assistance by phone +7-926-111-0500 . The number must be dialed via +7 . The cost of a minute of conversation is 0 rubles.

Other ways to contact Megafon support center

SMS.
Can't get through to a live operator? Write your question in an SMS message and send it to a short number 0500 . It's free. According to the operator, the answer will arrive within 10 minutes.
Online chat.
Log in to your Personal Account on the official website megafon.ru and scroll down the page to the “Support” section. Click the "Contact Support" button. You will be redirected to a page with answers to the most FAQ. Click on the “Open chat” button and start a dialogue with the consultant.
Social networks and instant messengers.
There are official operator groups in all popular in social networks: VKontakte, Facebook, Odnoklassniki and Viber messenger. If you have an account in one of them, ask the operator a question through the private messaging service.
Feedback form.
Follow this link and click the “Write to us” button. Fill out the form and send a message. The answer will be sent by email.