Instagram gives a network error. Unknown network error when logging into Instagram - what to do

Reasons for the error

The main reason why a well-known network error occurs when logging into Instagram is that the data transfer speed is too low. This happens when the user connects to public networks in a crowded place, the mobile device runs out of traffic, or is far away from the access point.

Other reasons:

• new update. For example, developers update the application, and users cannot download Feed or access Direct. A download icon will appear in the notification bar on your smartphone;
• computer version from Microsoft. Unfortunately, the app from the official Windows Content Store has minimal features and is rarely updated;
• outdated version of Instagram. In this case, the user just needs to update or reinstall the social network on the phone.

Most of these problems can be resolved by reconnecting to the Internet or restarting Instagram. If the error occurs too often, it is necessary

Recently, Instagram has begun to come up with new innovations. And any updates on Instagram are usually accompanied by massive glitches and network problems. This is such a familiar process that for some time I did not pay attention to the most important mistake of recent weeks: “Sorry, there was an error.”

Recently, another type of the same error has become common, when Instagram does not write any problems, but you still cannot log into your account.

In this article, I collected all the known solutions to the problem of logging into an Insta account on your phone. Let's go.

Solutions to the problem “Oops, an error occurred” on Instagram

Option 0.

Use a different phone. Most likely this will not help you, but there is a small chance. The highest probability that this method will help is - take the phone on which you have previously logged into your Insta account. Very often the problem is related to the fact that Instagram “doesn’t seem to believe you.” Therefore, the chances are higher with an old phone.

Option 1.

The first thing you should do is try to log into Instagram using Facebook. Obviously, this method is only suitable if you have linked Facebook to Instagram in advance. We prepare sleighs in the summer, right? Linking the two networks is extremely useful not only for Facebook itself, which will be able to better target advertising to you and earn additional billions of dollars, but will also protect your account from hijacking and... And will allow you to log into your profile if you get the “Sorry, there was an error” error. .

Again. You received a similar error - try to log in through the Facebook profile linked to your Insta account. Personally, this option helped me today and I logged into one of my profiles.

Option 2.

Everything is fine, but what to do if you haven’t linked your Instagram and Facebook accounts? And here I can start lecturing you about the importance of security and all that kind of nonsense, reminding you of the situation with backups, which no one thinks about until the moment when they are needed. But why? We solve problems as they arise.

If you have the “Sorry, there was an error” problem, you can go to the web version of Instagram, but it does not allow us to link Facebook. Therefore, of course, you can look through the feed, but it won’t help us with anything more.

It's time to remember. If you didn’t know, then you can use Direct on a laptop (only if you don’t have a Mac) for a long time and without dancing with a tambourine. The program looks like this:

You can log in to Instagram on Windows 10 without any problems, even if your account has encountered a known error. I checked on three problematic profiles and all were able to log in. Yes, the sample is not the most extensive, so if you suddenly have a problem with this, write about it in the comments to the article, if it’s not difficult for you.

After we have logged into our account using the Windows application, we run to read the direct messages and respond to all clients, and only then go to the settings and look for the “Friends on Facebook” item. We connect our Facebook profile, wait a little, congratulations, the problem is almost solved.

With our hands trembling with happiness and anticipation, we take the phone and click on the treasured Login with Facebook button.

It helps in most cases, but unfortunately not in everyone. Let's figure it out further.

Alternative option.

Some users do not have the opportunity to use the client for Windows 10, or this method is not suitable. Readers in the comments shared another method: download any VPN client for your phone, use it to open Instagram and select a country (in the VPN application) from neighboring developed countries (Germany and so on). When Instagram launched us, we linked Facebook to the profile, the problem was solved.

Important! A VPN can only aggravate the problem, catching profile confirmation via SMS without the ability to log in.

Option 3.

The following actions are a little like the dances of the Indians who tried to make it rain with them. Sometimes it coincided, which further convinced the Indians that there was a certain correct ritual and order of action, thanks to which droughts could be stopped. Well, they danced until Columbus made the wrong continent. I got carried away with something.

We return to the web version of Instagram. Anticipating the question, yes, it exists and is located at Instagram.com. Log in, go to settings and at the bottom we notice the line “Temporarily block my account.” Feel free to click, don’t worry, the profile will not disappear. Zuckerberg won't let his user go so easily :)

Next, select “problems with logging in”, because of which you want to commit sacrilege and abandon Instagram for a while, agree and block. Then you can finally chat with your family, walk the dog and even drink foam. You don’t touch your account for the next 2-3 hours, no matter how much you want to.

The account can be returned from temporary blocking only using a login in the application. Which will be successful. I don’t fully understand the mechanics of this magic, but they work for the vast majority of users who encounter the problem.

Option 4.

Congratulations, you are the chosen one, since the previous methods did not work for you. So, on the authorization screen we look for the faint inscription “help with logging in”. On the next screen, select the top option, which does not fully fit into the screen.

There we enter the email address to which the account is registered and select “Send email”. We check the mail and find the following envelope:

This is a very important letter! Be careful here. We click on the big blue button and receive a question from the system about how to open the link: Chrome, Instagram, etc. Select Instagram, if you haven’t done so before, and click “use this choice always.” Congratulations, you are logged into your profile.

Option 5.

Reset your phone to factory settings, i.e. complete reset. I don't believe it works, but sometimes the stick shoots. There were messages on a couple of forums that people’s chakras opened and Instagram let them in after the phone was completely reset, i.e. resetting ALL information. Think three times.

Option 6.

Delete the Instagram application and install it again. This method really helps a small part of users.

Option 7. Last.

Wait 14 days. 14 days is a magic number and even without any magic. Therefore, if you cannot log into your account now, use another device on which you are already logged into your profile and wait 2 weeks. He always lets go after that.

Bottom line.

Login problems go deeper than a simple system glitch. I hope the great Marketer will save us from the worst-case scenario, but for now I recommend linking your Instagram and Facebook accounts in advance, so as not to experiment with logging in later.

Instagram is regularly updated and improved, but despite this, glitches occasionally occur in its operation. Today we’ll look at what an unknown Instagram network error, “5xx server error” is and how to solve such problems. As a rule, they occur when trying to log in. The first often occurs when attempting to log in through an application, and the second occurs through an Internet browser.

Unknown network error when logging into Instagram

The main reason here is a problematic Internet connection: low transfer speed, incorrect settings, temporary bugs in the server. In some cases (rather the exception than the rule), a similar result can be caused by malfunctions in the functioning of Insta itself or the system services of the user gadget (smartphone, tablet, etc.). Whatever the root cause, the situation needs to be addressed. There are several ways.

Instagram unknown network error: what to do

First of all, we “tweak” the settings of the gadget and router. We reboot the devices, turn on/off the power supply, etc. Please note that problems may occur due to the VPN connection, so check it carefully or disable it.

If it doesn’t help, check whether the smartphone’s time zone is configured correctly. For this purpose, we open the website 2ip.ru, where you can see the IP and city. Knowing which city the IP you are using belongs to, you can easily check the time zone and, if necessary, change it through the “Date and Time” section (don’t forget to disable auto-detection before doing this). Now all that remains is to reboot and regularly monitor so that the time does not change.

If the problem persists, clear the temporary cache and delete associated data. To do this, open “Settings” and go to the Application Manager, look for the resource we are interested in, then delete the cache and information. In some cases, reinstallation will resolve the problem.

An alternative way is to connect to another network. For example, if you access via mobile Internet, try accessing via public Wi-Fi and vice versa, or connect to a different router. If you use social media via mobile traffic, try going to “Access Points” and assign IPv4/IPv6 protocols, as shown below:

The next method is to try logging out through Parallel Space - Multi Accounts.

The Instagram app has encountered a 5xx Server Error.

A problem with this format means that the problem is in the server or hosting, that is, it does not depend on the user and his Internet connection. Troubleshooting here is the responsibility of the hosting provider/site owner. The following reasons can lead to such a situation:

1. The site's capacity has been exceeded.
2. A DDoS attack was carried out or a large number of users sent data at the same time.
3. Technical breakdowns on the server.
4. Damage to the Internet cable that comes from the server.
5. Program crashes.
6. The application/website is not optimized.
7. Roskomnadzor/provider has blocked the resource.

Here are the main transcripts:

“500” - the server is not working correctly.

“503” - the recipient is currently unable to respond.

“504” - there is not enough time to formulate an answer.

“524” - the service timeout has expired.

5xx Server Error is resolved by technical support. As a rule, this takes 2-3 hours. Therefore, the first thing you need to do is contact technical support.

How to fix

To speed up the process, you can do several things:

1. Restart your internet browser.
2. Please try another device/browser.
3. Delete temporary files, cookies, history and cache.

1. Use an anonymizer to log in, this will allow you to check whether the social network is blocked by your provider.
2. Reboot your Wi-Fi router.
3. Disable your antivirus program and restart your browser again.
4. If possible, reset the network settings; errors may have occurred in them. Here are some useful commands:

1. If you are using a Wi-Fi network shared by a smartphone, tablet or other device, restart it too.

Before attempting to restore the connection, check whether other users can access the social network (ask friends and acquaintances, people who are nearby). If everything works for everyone, try all of the above steps. If the problem is observed in everyone, it is useless to do anything.

Let's sum it up

If the problem occurs only to you and all means have already been tried, all that remains is to check whether the firmware is stable and whether there is any damage to the system processes. To do this, update the gadget software. The last radical step is to reset to factory settings.

The developers of the social network Instagram are constantly updating their account security systems. As a result, recently many users are having problems with . The error that especially frightens account owners is “suspicious attempt to log in to Instagram.” What to do in such a situation - this will be discussed. Next, we will discuss the main reasons for the occurrence of such a message and how to eliminate them.

This is one of the most common options. Some users simply do not pay attention to such network “glitches”. This is the easiest problem to deal with. The system offers a choice of two buttons: “It’s me” and “It’s not me.” Select the first one and re-enter your login and password. In some cases, the following may help:

1. Close the Instagram application completely.
2. To close it, you need to find the “Settings” section in the device.
3. Then the “Applications” item opens.
4. Here you should find Instagram and click “Pause” or “Stop” (depending on the gadget).
5. Then you need to log in to the application again.

In some cases, a verification code is sent to a mobile phone number. The resulting numbers are entered into the appropriate field in the application. If this method does not help, it is too early to get upset; most likely, this is a mistake of the social network itself, and it does not depend on the user in any way. It is better to try to login again after some time.

Unusual login attempt: who needs it?

It’s no secret that Instagram’s security service carefully monitors suspicious activity on accounts. There are a lot of restrictions on all kinds of actions - likes, subscriptions, unsubscribes, comments. The first profile blocking is temporary and, usually, after a few hours you can log in again. This problem is especially common for those who use various programs for automatic actions.

You should carefully monitor the activities of such services and not use several at the same time unless you are sure that their actions will not exceed the established limits. The administration of the social network can completely block access to the account.

What to do if there was no excessive activity on the part of the owner? You should make sure that . If this happens, you need to write a request through Instagram technical support. Who may need this - anyone: for sending spam, illegal publications, fraudulent activities. Such cases are not uncommon not only for promoted profiles, but also for the pages of ordinary users.

What to do if there is an unusual login attempt

Similar problems can arise due to seemingly unrelated things. For example, the user may not even notice a failure in the Internet provider. But Instagram sometimes perceives this as unauthorized actions and issues a “suspicious attempt to log in to Instagram.” You should check your Internet connection, close the application as described above, and try again.

Harsh can also lead to unpleasant consequences. Most users freely allow all kinds of applications access to their location. And sometimes a long-awaited flight can cause the network security service to count it as a suspicious authorization attempt. The “It’s Me” button usually helps.

If the above steps do not help, there are several other options. First, sign in using the linked . If there is no such link, you should enter the web version. The updated Instagram for Windows 10 will allow you to link two profiles and then follow the previous point. This method helps in almost 100% of situations.

In addition, you can temporarily block your profile. After a few hours, problems with recovery and login usually disappear. The method works often and almost without failure.

There is also a “Help with logging in” section on Instagram. If you have access to the email to which the profile is linked, this method will work. You can try deleting the application completely and downloading the application again - it’s rare, but it may work. Another option is to reset the data of the device itself, that is, completely reset the settings of the gadget itself. The method is risky, and you should think twice, although some claim that it helps.

With, like any other, you should protect it as much as possible. It is recommended to constantly update your phone and email data, link other possible profiles (in particular Facebook), and come up with unique passwords. No one is immune from system failures, but only competent preparation will help you avoid losing your profile and its data.

Why does it write: an error occurred on Instagram - what to do now? Read all the possible options in a detailed description from experts in the article below.

According to statistics, about 15 percent of Runet users visit their Instagram page not from time to time, but every day. And about a quarter of them more often use the web version rather than the mobile application. And everyone has encountered this problem at least once: Instagram writes that an error has occurred.

Let's figure out why Instagram refuses to work on a computer. You do everything as usual: open instagram.com, log in, or simply click on the button to log in if the smart browser has already supplied your credentials. And instead of your page, you see a white field, and you understand: an Instagram error has occurred. Why did this happen? According to technical specialists of the social network, their development works in all browsers. But it works best in the latest versions of the following Internet browsers: Internet Explorer, Chrome, Mozilla, Opera or Safari. But, as users say, failures also occur in them.

The most common reason is a browser error. Rebooting or changing the browser may help in this situation.

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Another typical problem when an Instagram error occurs is that your computer blocks loading the social network. Probably someone turned him against Insta and blocked this network. You should look for interference in the hosts file. If you are afraid to delve into the computer jungle on your own, seek help from a more advanced user. Although there is nothing complicated in this procedure. Follow our guide and everything will be fixed:

Go to the “My (this) computer” section, open local drive C;

In the etc tab, look for the hosts file and open it using Notepad;

If an instagram address is found in hosts, we remove this entry, it contained the blocking;

After removing the block, restart the browser.

The answer to the question of why an error occurred on Instagram is possible, and it’s the fault of viruses. If your computer is still running without protection, it is probably infected. As a result, your page does not load. There may be other symptoms as well. For example, incomprehensible letters in email. Pay attention to what is written in the address bar. Healthy entry instagram.com/your nickname for Instagram. It is unhealthy if there are any other letters or numbers. Typically, sites that spread the infection want to get into your account or get money from you. To protect yourself and your computer from problems, install a reliable antivirus program. And then check everything.

The next cause of the error is an overloaded browser cache. This drive can store a lot of useless information. And this garbage worsens the performance of the computer. That's why sites like Instagram, where there are a lot of images and videos, load with great difficulty or don't work at all. Your task is to carry out general cleaning. This is much easier to do than you think. But different browsers have their own characteristics. Let's give an algorithm for clearing the cache for the most popular web browsers:

In Internet Explorer: in the upper right corner, click on the “gear” to enter “Settings”, then “Security”, then “Delete browsing history”, open the “Temporary Internet files” section, select “Delete”;

In Mozilla: open - go to settings - check the “Advanced” tab - then “Network” and the “Clean up now” command;

In Google: click on the three dots at the top and right, from the menu select “Settings” - then select “Advanced” - the commands “Clear history” and “Delete data”.

And a way to clear the quick cache, suitable for any browser. Press the ctrl and f5 keys at the same time. Just keep in mind that by deleting history, you erase the logins and passwords that the browser stored. You will have to enter them manually. Before the procedure, remember or write down personal data from social networks.

Another reason for refusal to work is blocking by the Instagram administration. You can get a ban for various violations, but we devoted a separate article to this.

Finally, if the computer is at your work, errors in Instagram may be the work of the system administrator. Probably, on orders from management, he blocked social networks, including Instagram. Probably the system administrator is not aware that this network works better as a mobile application. Although there are problems there too. We'll talk about them very soon.

You can find out the current cost of likes on Instagram by going to the price list of our website. In addition to low prices and various conditions for replenishing this counter, you can also find information on how to develop your page as efficiently and safely as possible.

In the meantime, useful advice for fans of virtual communication - check the website avi1.ru more often. This is both a reference book and a guide to the most popular social networks.

Even though Instagram is made for phones. But there are problems there too. Users sometimes report that an error has occurred in the Instagram application. The most typical one is freezing while adding a publication. Social network experts recommend fixing the error this way: you need to force close Insta by double-clicking on the “Home” button or in the phone settings. And a little later you can return to the network again.

Now let’s find out for mobile devices, if an error occurs on Instagram, what to do. Firstly, the problem can be prevented at the application installation stage. Failures often result from a discrepancy between the technical characteristics of the version and the operating system of the device. The newest version of Instagram will not work properly on an old mobile phone. And vice versa. If you see that downloading an application takes too long, and then the phone freezes every now and then, check compatibility. If the reason is found, remove the version of Instagram that does not suit you and download another one. Don't worry, if you delete it, your account will remain safe and sound.

So, an error occurred on Instagram, what to do - study our instructions for iPhone and follow it.

Touch the Instagram symbol on the screen and hold your finger until the “camera” vibrates;

When the uninstall icon "X" appears, click on it to get rid of this version;

Open the App Store market, find a suitable application option and download;

Install Instagram, log in to your account.

You can use the same instructions on an Android device. Or do it differently:

Let’s go to “Settings” (the “gear” symbol);

Let’s go to the “Application Manager” (or simply “Applications”) section, then “Manage Applications”;

Find Instagram and click, use the “Delete” command;

Go to Google Play to select another version, download, install and open your page.

Instagram may display an error if the device memory is full. Although the latest versions of the application automatically update it. But you can make their job easier. Removing and reinstalling solves the problem. We have already told you how to do this.

If no measures help, and you cannot understand why it says: an error occurred on Instagram, there is only one way out. You will have to contact technical support. To send a letter, you need to log into your profile, open settings and use the “Report a problem” command.

Why an error occurred on Instagram on your phone or computer, we figured it out. Now let's look at the general reasons. After all, sometimes the source of the problem is not inside, but outside. Let's name possible circumstances that prevent Instagram from working normally. And we'll tell you what you can do:

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There is no Internet connection or the transfer speed is very low. Check whether the modem, router, Wi-Fi network is working, and whether mobile data is being transmitted on the phone. When there is no connection or it is unstable, contact your service provider. Tell us about the problem and find out when it will be fixed. By the way, sometimes a simple reboot of the modem and device will help.

The social network is carrying out some preventative work. It happens that other sites load normally, but Instagram doesn’t want to work. In such a situation, contact your friends from this social network. If they have the same problem, then Instagram itself is creating this error. This problem will resolve itself. Prevention is usually not carried out for long.

The device is infected, not charged or faulty. By the way, if you think that viruses only threaten computers, you are mistaken. Phones suffer from this no less. Be sure to protect your cell phone.

We talked about various reasons that can lead to errors on Instagram. If you want to use this social network correctly, read our article “How to download Instagram to your computer and phone in different ways.”