If the iPhone is under warranty and breaks down. iPhone service under warranty at a service center - is it repaired or issued a new one? What to do if your iPhone is broken

Despite the high quality of Apple devices, you still need to know this.

Apple is passionate about the quality of its devices. An example of this is not only increased requirements for component suppliers, but also for the recall of products that have technical problems.

Of course, with the growing popularity of “apple” products, the number has increased. It’s understandable, more devices means more, and it’s more difficult to monitor the quality of incoming components and production processes.

And so, trouble happened - one or another device malfunctioned. First of all, need to decide does it come with a limited one year warranty or in case you purchased a package AppleCare- three years old.

This is quite simple to do - just go to this address and enter the serial number of the device for which you want to receive support.

1. Warranty has expired

Although this is sad, it is not critical - help is nearby! All you need is to choose a quality service with a good reputation. You can find an authorized service.

2. Warranty valid

First of all, we need to say hooray! We no longer “find ourselves” for extra money, however, there are some issues. Firstly, we already know that in the event of a breakdown of the warranty device, in accordance with the legislation of the Russian Federation, you have the right to replace the low-quality device or return the money paid for it.

Secondly, there are restrictions set by Apple for authorized service centers. We are talking about those cases in which you will be denied free warranty service, namely:

• damage resulting from accidents, abuse, misuse, contact with water, fire, earthquake or other external influences;
• Damage was caused by using the device in a manner inconsistent with the user manual, technical specifications, or other published guidelines from Apple;
• Damage resulted from service (including upgrades and extensions) performed outside an authorized service center;
• the serial number has been removed or damaged;
• the device is stolen.

Lifehack. Not many people know about this, but in accordance with the legislation in force in the European Union, the minimum acceptable warranty period for technically complex devices is 2 years. Thus, if your Rostest or Eurotest is broken, you have every right to free warranty repairs in any EU state. To do this, just apply to the Apple Store. In case of refusal, you have every right to defend your interests in court.

Moreover, according to Apple instructions, which are used by authorized service centers, the device will not be accepted for free warranty repair if it is not certified for use in Russia.

However actually not accepted only iPhone, as well as iPad, the latter starting with iPad 4.

This ban does not apply to the so-called “Eurotest” - that is, devices intended for sale in European countries.

Another interesting fact is how it is used in practice prohibition on unauthorized opening of devices. Due to the fact that authorized service centers have repeatedly recorded the presence of handprints inside brand new devices, this criterion is no longer a reason for denial of warranty. Thanks to our Chinese friends - apparently there aren't enough gloves for everyone.

As for the ground off bolts, erased notches and other traces of tampering, then everything is the same as before - WARRANTY DISCLAIMED.

If your device does not fall within these restrictions, you have full rights to warranty service. All that remains to be done is to contact Apple support or directly to an authorized service center, which can be found.

Why contact support? There are several reasons. Firstly, specialists will be able to test your device remotely - perhaps this will resolve the problem.

Secondly, Apple has a concept of “do-it-yourself repair.” In this case, instead of the broken one, you will be sent another component and you can connect it yourself. Don’t worry, they definitely won’t give you a motherboard. DIY includes Magic Mouse, Apple Keyboard and other similar gadgets.

Third, if the support representative decides that the device needs to be sent to Apple, the company will send you already paid shipping invoices, and, if necessary, packaging materials. All that remains for you to do is to pack the problematic device and call a courier who will deliver it to Apple or an authorized service center.

Result of warranty service

With warranty service provided under a limited one-year warranty (or, as we already know, not quite an annual one), Apple can:

• repair the device using new or similar components;
• replace the device with a new one that uses new or used spare parts that are equivalent to new ones in terms of performance and reliability;
• – subject to the return of the gadget.

I hope you never need these tips, but it's worth knowing.

There was recently a conversation on my Twitter about warranty service for Apple equipment in Russia. Due to the specific nature of my employment, and I work with Apple equipment in a retail store, this topic is not uncommon. You will be surprised, but not all users know that if there is something wrong with the iPhone, Apple can exchange it for a new one. The display is loose, the front camera has moved out, there is no focus on the iPhone 6 Plus, there is no network on the iPhone 5s RFB - these are the most common reasons for exchanging Apple smartphones under warranty. But there is a nuance: the phone or tablet must have official certification in Russia.

There is a common misconception that Apple equipment does not break. It breaks. Quite often the cause of these breakdowns is a manufacturing defect. Let me note separately, and this is my personal observation, that the number of these breakdowns is constantly growing. This is probably due to growing production volumes. As my experience shows, iPhones are the ones that break most often. At the same time, it is worth understanding that they sell more than other Apple products. If your smartphone or tablet has been in use for less than a year, you have not repaired it and generally used it carefully, then the existing problem may be grounds for exchanging it for a new one.

Rostest

First of all, it’s worth clearing things up. Smartphones and equipment with PCT certification are covered under warranty service in Russia. A device purchased in the USA will be denied warranty service in Russia. If your iPhone was purchased in Russia, then you are under Apple’s protection and can count on a solution to the problems that arise. There is another category - “Europeans” or Eurotest. Devices purchased in Europe are not covered under warranty service under Apple's terms and conditions in Russia. The decision on warranty service is made by the service center to which the user contacts. There is no universal solution here. If your iPhone is a Euro test and a problem is discovered with it, contact, if possible, several certified service centers. There is a chance that some of them will accept your device for service.

It’s very easy to find out whether your gadget’s warranty is up to date. Each individual device has its own personal serial number. For an iPhone or iPad, go to Settings, then General, About This Device.

For Mac, Apple menu, About This Mac, Overview tab.

Please note that the serial number of the device and its box must be the same. If the symbols on the device and its box are different, I recommend returning it to the seller as soon as possible. They sold you either stolen or repaired equipment.

First, you need to make sure that your device has support in Russia. This can be done on a special page on the Apple website. Here you must enter the serial number of the device. If it falls under warranty, the system will indicate the duration of the current warranty period. If this period has expired, then you will have to fix the breakdown yourself - the warranty is no longer valid.

If your device was purchased outside of Russia, the system will notify you about this:

If your iPhone, iPad or other Apple gadget is still under warranty, was purchased in Russia or Europe, and there is some problem with it, then feel free to take it to the nearest service center.

All Apple equipment purchased in Russia in our country is covered by Apple's limited warranty for 12 months. It is called limited because the device cannot be returned under warranty if it has been exposed to moisture, has been repaired, or has been subjected to severe physical impact. Multiple dents, bent body or cracked glass will void the warranty. Sensors illuminated by moisture inside the device will void the warranty. Installed unlicensed software will void the warranty. The use of non-certified accessories will result in a denial of warranty.

There is another myth associated with Apple technology. Some users are convinced that “American” iPhones are better than “Russian” ones. Allegedly, Apple uses low-quality components for the Russian market, which ultimately results in frequent problems and defects. Of course this is not true. The production line of all smartphones and other Apple equipment is the same for all countries. They differ only in the included charger and set of documentation. It may differ for different countries.

Checks

Another special feature of Apple technology is that when purchasing any device with the Apple logo, neither receipts nor warranty cards are needed for warranty service. Apple uses personal device serial numbers for this. The peculiarity of retail trade in Russia is that you still need a receipt when buying an iPhone or other Apple gadget. Firstly, to confirm a purchase in a specific store. Not every reseller will undertake to service your device without presenting a purchase receipt. Secondly, there are times when even Apple may require you to provide a receipt confirming the purchase of the device. Suppose you forgot your Apple ID, password, answers to security questions, or, as often happens, you were not aware of the actions when you registered an account in iCloud. Only the top level of Apple security can unlink your iPhone from a locked Apple ID. To complete the application, you will be asked to send photographs of the device and the original purchase receipt to the specified email. This receipt is proof that this device belongs to you.

Apple divides its devices into two types of warranty: from the moment of activation and by receipt. The receipt warranty applies to iPad, iPod, Mac, Apple Watch, Apple TV. The guarantee from the moment of activation only works for iPhone. And I’ll tell you a secret: according to the consumer protection law, all components included with the device also have a warranty equal to the device. This means that if the headphones start to malfunction before the iPhone warranty expires, you need to contact the seller, he will solve the problem.

Paid replacement

Despite the fact that Apple is still delaying the opening of a full-fledged Apple Store in Russia, the company continues to meet the needs of Russian users. One of these steps is a paid warranty replacement. Paid replacement - the opportunity to get a new device to replace your broken, drowned or with any other problem. If you ran your iPhone over with a tank or launched it from the sixteenth floor, Apple will exchange it for a new one for an additional fee.

It often happens that it is not advisable to repair a device: Apple does not produce original spare parts, and using the services of dubious services is not the best solution. Fixing serious damage to a device may cost more than a paid replacement. In this case, paid replacement is the most suitable option. But there is one condition: your smartphone, tablet or other Apple device should not have been repaired before being sent to a service center for a paid replacement. Otherwise, the service center will simply refuse to replace your device with a new one, making a corresponding note in the warranty card.

Another common problem is cables. The original Lightning cable is expensive, but it guarantees stable operation of your device. In addition to Apple, there are many other manufacturers whose chargers are approved for use with Apple equipment. Among them are Belkin, Ozaki, Griffin, Incase, Mophie. As a rule, a high-quality Lightning cable costs at least 1000 rubles. But in any case, before buying a Lightning cable, you should decide on the manufacturer and check on their website the approximate cost of the charger. Let me remind you that if you buy a counterfeit Lightning cable, you risk losing the warranty on your iPhone, iPad or iPod.

Purchase

To avoid possible problems with Apple equipment, I first recommend that you decide on the place of purchase. Read user reviews of different stores, study the assortment, compare prices. Not everyone knows that Apple itself conducts trading activities in Russia only through its online store. There are no Apple retail stores in Moscow or any other city in our country. The Apple Shop, recently opened in Moscow's TSUM, is different from the Apple Store - a full-fledged Apple retail store. Apple Shops are shop-in-shop stores; they operate in large shopping centers around the world. We have already written about .

Since I myself work in a store with Authorized Reseller status, I recommend choosing a seller that Apple knows about. Such a store must be either Authorized or Premium Reseller. A device purchased from one of these stores will have an official Apple warranty for a year and certification in Russia. These stores receive equipment from official Apple distributors, DiHouse, Marvel, Merlion and OCS Distribution. Some resellers, for example Svyaznoy or MVideo, receive equipment from Apple, bypassing distributors. But this is already an internal kitchen. Finding one of these stores in your city is easy. There is a page on the Apple website that helps you find the nearest authorized retailer or certified service center. All Apple equipment sold in such stores has Russian certification, and with it an official guarantee for a year.

International guarantee

Let's look at another common concept - international guarantee. When we talk about a full replacement warranty, the term "worldwide warranty" no longer applies to any Apple device. Authorized service centers do not repair problematic equipment: your iPhone or iPad is always replaced with new ones. The only exceptions are special repair programs. This happened with the batteries of the iPhone 5, with the iPhone 6, whose front camera moved out, the same thing happened with the iPhone 6 Plus - its main camera module stopped focusing. This decision by Apple is due to the number of problematic devices. Since the company is launching a program to replace components, it means that the number of problematic devices is so large that Apple is not able to replace them with new ones. In this case, the worldwide guarantee comes into force. If your device falls under one of these programs, then you can have your device repaired free of charge at an authorized service center. And it doesn’t matter in which country it was purchased. To clarify the model and the operation of the repair program for your device, you must again contact the Apple website or the company’s support. Russian-speaking specialists will answer all questions.

A user whose device was not purchased in Russia depends to a greater extent on the service center he contacts. Here, the decision on warranty service for your non-PCT device is made by the specialists of the SC. But if there is still hope with the “Europeans”, since some service centers also work with them, then the service center is unlikely to be able to accept the remaining devices under warranty. Authorized service centers throughout the country have the opportunity to send non-PCT equipment to the USA, where all warranty procedures will be completed with them. But you need to ask the service center specialists about this.

Main points:

1. Buy Apple equipment in Russia and from official resellers. iPhones break often. It's nice to receive a completely new gadget instead of a defective one without any hassle.

2. Use quality accessories. Chinese cables will lead your device to the grave and even official certification will not help it.

3. You can always exchange a broken phone for a new one at an additional cost. Paid replacement is the most convenient way to solve problems with Apple equipment.

4. Worldwide warranty is a common myth.

5. For answers to most questions, there is Russian-speaking Apple support - 88003335173.

The specifics of the work of the global company Apple operates on the basic rule: in the event of a breakdown, do not repair phones, but replace them with new ones. Now, if the camera or glass is damaged, the client must contact the company’s offices in their city for support. Below we will tell you how to exchange an iPhone under warranty for a new one, and other nuances and subtleties of this procedure.

The primary task to solve this problem is to go to the official company page in the technical service section. The main question that worries all lovers of apple products is how the return and warranty period works after applying and receiving a new phone model certified in Russia.

According to reviews from clients who have already successfully completed this type of service, many of them had their warranty expiring at the time of their request. There was often a message on the screen indicating that telephone technical support was now available for a fee (in some cases, the values ​​of the consumer protection law must be applied).

In view of this, it was decided to call and consult Apple specialists about the warranty extension period and also how to properly repair and restore the damage. Company representatives said that according to legal documentation, a person can seek help within a year after receiving a new phone. This is a definite advantage, since the service period under the owner’s warranty is reset and extended.

It is also worth carefully studying the amount of information presented on the official website, but just in case, double-check it every time by calling the operator at the support service.

If an accident occurs with a phone, many people have a pressing question: “If my iPhone is broken under warranty, where should I contact?” It's always worth contacting customer service representatives in your city, submitting a request and having it repaired or getting a new one.

You can also contact a specialist in any convenient way. Remember that all data on the device is necessarily re-saved, that is, it can be returned to a new version of the phone. And further replacement is carried out absolutely free of charge and without extra charges.

To understand from a personal example whether your phone is subject to warranty service and replacement with another, you need to look at the “Device Information” section. The serial number of your device must contain the following Latin assignments: q3-q9 qc, qd, qf, qg, qh, qj.

That is, let's consider the case in practice. If your phone needs an iPhone 7 plus glass replacement under warranty, there is no need to run to a dubious store to make a purchase or place an order through websites. You can just contact the nearest service center or the one where the purchase was previously made.

So, here you can replace the battery with a new one for free after providing the necessary set of documents prepared in advance. We will consider more detailed information about the above steps below.

The condition for this is a preliminary service check; if it is confirmed to be faulty under warranty, it is replaced free of charge.

You also need to extend the term of the new phone you received, which, according to the company’s rules, will be a year from the date of its receipt. And if we speak correctly, then confirm with the company employees the veracity of this fact.

If your phone incident is not covered by the warranty, it is better to go and pay money to another service center to reduce the waiting period for mobile phone repair.
Application procedure

The general procedure for circulation can be divided into four stages:

1. After a breakdown, you must first carefully prepare all the necessary documents (otherwise the case at the customer support call center will not be considered successfully completed). At the same time, it is worth preparing the device for exchange for a new version. Before visiting an Apple Store, try to go through the steps below with your device turned off.

• creating a backup copy: for the safety and security of all data on your mobile device;
• ID password definition: phone repair in some cases requires completely deleting all files and disabling the Find My iPhone service when using a password;
• availability of a sales receipt: if necessary, confirm the valid fact of purchase of a mobile device;
• availability of a government-issued document: to confirm identity: passport, driver’s license, etc.

1. Bring your phone to a valid and certified Apple service center (you can also contact your carrier). On the official website of the manufacturer, you can increase your chances of quickly fixing a broken phone: select the brand of your mobile device by clicking on the appropriate section. Next, you need to choose a topic: physical damage, battery or cellular communications. When expanding the lower window about certain areas of Apple iPhone repair, common issues and brief solutions to resolve them are shown. If the problem you stated is not presented on the website, it is worth requesting personal communication directly with a mobile equipment repair expert to complain about the serviceability.

Then, after some time, a specialist will contact you in any way convenient for you (email, social network chats, etc.).

1. Waiting for Apple phone repair
2. If the device is delivered to the company’s service center, repairs may take no more than 7 days, according to the rules specified in the application.

Important! In some cases, errors in the operation of the device can be corrected on the same day, and the client receives a replacement phone.

1. If you take your mobile phone to an operator, then the timing issue should be discussed directly with the representative.

Required Documentation

To exchange telephone sets, the buyer should proceed as follows, submit the documents according to the list:

• serial number of an iPhone brand phone (you can see it on its box);
• personal serial phone number, which determines all the subtleties and nuances of the process;
• and most importantly, this is a password that will allow you to log into your personal account if necessary.

Features of the procedure

According to document resources published on the pages of the global Internet, there are a number of requirements for defects in mobile devices. That is, in order for the company to repair or replace the device, it must be “broken” in the correct way. So, the following phone models are subject to warranty service, as well as exchange for a new version:

• a narrow crack in the glass “without a cobweb”, which should be in the corner;
• the manifested effect of the front camera, its displacement from the desired place;
• the presence of extra elements under the screen or “broken” pixels (upon prior request from the user).

What to do if the client is really to blame?

Cases that qualify for non-warranty repairs include the following types:

• confirmed liquid ingress into the device by the user;
• corrosion of the device inside;
• serious mechanical deformation of the display;
• a crack from which many small cracks and other types of cracks radiate;
• the presence of garbage that is extracted in a complicated format;
• wiped surface of glass, button or case;
• removing the screen (the exception is a swollen battery, which is covered by the warranty);
• Your phone's speaker or microphone is very clogged.

Attention! Each case of liquid spillage on an Apple device is considered individually. Since some cases are not covered and repairs are paid for under warranty funds and are repaired for partial payment from the client (corrosion of the screen after liquid contact or personal confirmation from the owner of the phone about what happened). You can't keep your phone floating for a long time and then oblige the company to replace it with a new one.

If the iPhone user shows a dry phone without visible corrosion elements and the presence of a white or gray beacon, it is possible to remain under warranty. In the case of a red indicator, such a moment is impossible.

There may also be isolated cases when it is not fully paid for from warranty funds, but it is still changed to a new version. Handing over the phone in case of any error or malfunction is the direct responsibility of the client. The company’s employees themselves will determine the means to resolve the problem: they will clarify exactly how it broke, what can be done about it, whether it is necessary to buy another model or whether there is a possibility of issuing a new version, etc.

Attention! Please note that these rules do not apply to AppleCare+ members. For this reason, phones can be repaired or exchanged even if there is obvious mechanical damage.

Due to Apple's soft policy, they have virtually no cases where dissatisfied customers go to court. Usually the whole matter is resolved at the stage of implementing the coupon for contacting the guarantee center.

Remember that if your iPhone malfunctions before the end of the warranty period, you can legally contact a service center or specialized store. After providing a set of documents and drawing up a valid contract, you will be replaced with a new one.

Few Russian citizens can afford such an expensive toy as an iPhone. But even people with good incomes do not intend to throw money away. If an expensive phone turns out to be of poor quality (and this happens), they are determined to either replace the device or return the money paid for the device.

The situation is even sadder when poor buyers, wanting to own a status item, take out a loan, after which it turns out that the phone does not work. Therefore, instructions on how to exchange a broken iPhone under warranty for a new device or get your money back will be useful to readers with different income levels.

Until April 2017, owners of a non-working iPhone under warranty had two alternatives. By contacting the service center, they could:

• demand a refund for a device that is broken;
• get a new mobile phone to replace a non-working gadget.

In the second option, receiving a new iPhone was conditional. The iPhone manufacturer honestly warned customers on its official Russian-language website that a low-quality device would be exchanged for a “functionally identical” product under warranty. The company did not promise that it had not been used by anyone before. In particular, components from other returned phones could have been used during warranty repairs. About, .

The situation has changed since spring. An elite mobile phone can now be repaired, as Apple has begun supplying original parts to Russia. Now a buyer who needs a fashionable device, and not money, has the right to choose what kind of request to contact the service center - for replacement or repair. Owners of failed iPhones 5 and 6 warn that centers are now more willing to repair them than replace them.

What to do if your iPhone is broken

Before deciding where to take the iPhone, the buyer needs to decide what to do. The owner of a non-working mobile phone must have a clear idea of ​​what he wants to achieve from the seller or manufacturer:

• return of a sum of money in exchange for a phone;
• replacing a defective iPhone with a new, working gadget;
• device repair.

The request for a refund for the iPhone should be submitted to whom it was paid, that is, to the seller. To request replacement or repair of the device, please contact the service center. Its employees have similar replacement phones and genuine, non-counterfeit parts that allow them to repair expensive equipment.

Experienced iPhone users advise: if the phone breaks down, it is more profitable for its owner to contact Apple support directly rather than to the service centers authorized by the corporation. This gives the buyer a number of advantages:

1. Department specialists have the ability to test a non-working phone remotely. Sometimes the problem of its functioning is already solved at this stage.
2. The owner of the iPhone will be offered to carry out the repair themselves by sending a new part (instead of the “dead” one).
3. If your phone requires replacement or major repairs, shipping and packing costs will be covered by Corporation. The buyer will only have to call the courier.

When they refuse a free replacement

Free iPhone replacement is provided only under warranty. You can make sure that it is still valid on the manufacturer’s official website by entering the serial number of the device. Depending on the type of device purchased, the warranty period ranges from 1 to 3 years. Without a guarantee, even minor operations (for example, replacing the glass of an iPhone 7 plus) free of charge will become impossible.

However, there are a number of circumstances in which there is no point in handing over an iPhone under warranty, since the buyer will be denied free service, including the provision of a new device. This will happen in the following cases:

• the serial number is missing or damaged on the product;
• you hand over a stolen phone to a service center (even if the new owner has nothing to do with the theft);
• damage to the device occurred due to improper operation of the gadget or installation of unlicensed software;
• the phone failed as a result of natural disasters: flood, earthquake, fire;
• Traces of moisture were found in the device;
• you asked for a replacement after they tried to repair your mobile phone outside the service center.

Before you return your iPhone for replacement, you need to check whether this device is certified in Russia. Without this, the device cannot be replaced or repaired. If the phone has external defects (scratches, stains), a replacement will also be refused.

Start and extension of the warranty period

The warranty for most Apple products starts from the date of purchase. But an exception is made for iPhones: the beginning of the warranty period is the moment the gadget is activated.

If the faulty device was replaced with a new one, then from the moment it was received the warranty period begins to run again. That is, the buyer has at least another year to make sure that this time he has purchased high-quality equipment.

How to get money back without a receipt

The buyer has the right to return an iPhone that is under warranty to the seller. In this case, the store is obliged to pay the consumer by returning the full cost of the phone. If the return does not occur on the day of purchase, the citizen will have to write an application and present a civil passport (if a store employee requests it).

From time to time, conflict situations arise due to the buyer’s lack of a receipt. Without it, stores often refuse to accept expensive phones back. This position of employees is inappropriate for several reasons:

• the store maintains detailed documentation regarding the goods sold, and has the opportunity to check whether it really sold a low-quality iPhone;
• The Consumer Rights Act allows goods to be returned without a receipt (Article 18 and 25).

When returning an iPhone without a receipt, a citizen has the right to prove the fact of purchase with testimony. There are enough of them to start the procedure of exchanging goods for money. However, the buyer should not expect that the amount paid for the iPhone will be returned to him on the same day. Most likely, the seller will send the device for examination to make sure that the malfunction was not the fault of the owner.

A significant advantage of replacing an iPhone is that the buyer receives a new device with a nullified warranty period. However, service centers have strict requirements for returned phones. The buyer will not be able to return either “gray” or stolen equipment. But if the purchase was transparent, and the breakdown was not the fault of the owner, the consumer has a high chance of receiving a working gadget in return.

Have you been wondering for a long time whether your iPhone is subject to warranty repair taking into account various defects? Now you can find out for sure.

In the first document are subject to warranty repair or replacement devices with defects from the green zone. Such cases include:

• single cracks on the glass located in the corner of the smartphone (there should be no cobwebs)
• front camera defect (displacement)
• debris under the screen or abnormal (broken) pixels (only upon user request)

To the problems covered non-warranty repairs, relate:

• liquid ingress (user confirmed this)
• corrosion of internal components
• display defects (mechanical damage)
• single crack from which other cracks emanate
• various cracks on glass
• damaged 3.5/Lightning port (junk that cannot be easily removed)
• severe abrasions on glass, buttons or
  bent body
• The screen came off (a swollen battery does not count)
• damaged microphone or speaker (so clogged with debris that it cannot be easily cleaned)

Not subject to official repair:

mechanical damage (the user is to blame; use of unlicensed software)

• there are no internal components
• non-original battery
• catastrophic damage (see photo)

The manual also describes situations in which liquid getting inside the iPhone may result in refusal of free repairs and voiding the warranty.

1 . Liquid got under the display and the Lightning connector began to corrode.

2 . If the user personally confirms the incapacity of the smartphone due to liquid ingress.

The warranty does not cover damage caused by liquid entering the device.

Repairs will be made for money. There is only one chance to remain under warranty: show a dry iPhone without corrosion, with a white/gray indicator (red is kaput). It displays water entering the device.

The last image shows which cosmetic defects are not covered by the warranty at all. Look and remember.

Business Insider's sources noted that sometimes there are isolated cases when a smartphone is partially not covered by the warranty. But they will still replace it with a new one.

The above rules do not apply to AppleCare+ customers. It allows you to repair or change the device even if there is mechanical damage. [Macrumors]