What to do if xperia home is stopped. What to do if your Sony phone is frozen


So, your Sony Xperia z1, z3, z2, m4, s2305, m4, m2, or other Sony phone hangs on the splash screen or logo when turned on and does not turn off - it does not respond to anything.

The first thing to do in this case is to reboot. Of course, it won’t work the traditional way - you need to turn it off forcibly.

To do this, simultaneously press Power + Volume Up (for 15 seconds). It is very good if subsequent activation leads to normal operation devices.

But the situation may, if not immediately, then very soon, repeat itself - the phone will go into a stupor and even hit your head.

There is little pleasant, but there are ways to correct such turns in the fate of Sony Xperia, but first you need to give the correct diagnosis to the frozen phone.

In general, there are four main ones: lack of memory, conflicting applications, buggy firmware, problem with touch screen(does not respond to buttons).

What to do if your Sony phone freezes due to conflicting applications

Downloaded applications may affect stable work devices - lead to freezing. To check whether downloaded applications are causing problems, use Safe Mode.

In safe mode, it will launch exclusively with the preinstalled software and applications.

If Safe Mode doesn't freeze, it means you've probably downloaded one or more apps that are causing problems. Negative influence to operate the device.

You can delete the recently used app and restart your phone. To enable Safe Mode, wait until the Xperia™ logo disappears.

If this method does not work, then try another way. Tap Power Off and hold your finger on Power Off.

You will be transferred to the entrance to safe mode - confirm “OK”. Note: in order to exit safe mode, reboot the device again.

What to do if your Sony phone freezes due to a software glitch

Sony Xperia Z is one of best phones on the market, but it turns out that Sony's flagship is creating a lot of problems for some users.

One of them is “Sudden Death”. The phone suddenly freezes or turns off and only helped hard reset, or a combination of the power button + volume up.


Everything turned out to be not in the physical device, but in the software.

On this moment A corresponding update has already been released that solves this problem.

What to do if a Sony phone with a non-removable battery freezes

On many Sony Xperia devices, the batteries are non-removable, but the Japanese foresaw such a twist and added physical button to initiate a hard reboot.

It is usually located under the SIM card slot cover. Therefore, if your Sony Xperia z1, z3, z2, m4, s2305, m4, m2, or another is frozen, remove the cap.

Using a thin, but not sharp, object, press and hold the OFF button. Next, when the device vibrates (usually three times), release the button.

If this does not produce results, then press the OFF button under the plug and hold it for 2 minutes, despite the vibrations.


Then connect your device to the charger and charge until the charging indicator appears on the display. Appeared? Then you can turn on the phone.

CONCLUSION: of course, it is impossible to foresee or describe everything. If all else fails, you can reflash the phone via FlashTool.

There is also great program for a computer - PC Companion. For Sony Xperia owners it is not only recommended, but sometimes simply irreplaceable.

The last option is to contact service center. I know that I don’t want to, but if there is a problem with the hardware, then there is simply no other way out. Good luck.

If the app on your device is not working properly, try the following actions in the order listed. After each step, check if the problem is resolved before moving on to the next step.

    Force close the application and launch it again.

    Force closing an application

    1. Find and tap Settings > Apps and notifications> About the application.
    2. Find and select the application you want to close.
    3. Tap STOP > OK.

  • If the application requires an Internet connection, make sure it is active (Wi-Fi or mobile network), and airplane mode is turned off.

    Turning off airplane mode

    1. Find and tap Settings > Network & Internet.
    2. Drag the Airplane Mode slider to the left.

  • Restart your Xperia™ device and then try launching the application.

    If STAMINA Mode is activated, disable it and restart the device. To save battery power, using STAMINA mode disables some device functions. This may affect application performance. For example, turning off the screen may stop applications used for streaming and GPS navigation, and email clients and other services that require synchronization may not be updated.

    Disabling the STAMINA Mode function

    1. Find and tap Settings > Battery > STAMINA Mode.
    2. Tap the slider to turn off STAMINA Mode.

    Restarting the device

    1. Press and hold the Power button.
    2. In the menu that opens, tap Restart. The device will automatically restart.

  • With absence latest version update the application to Google Play™. Not all applications can be updated from using Google Play™.

  • Clear the application cache to remove any temporary files from memory that may be causing the problem. When clearing the cache, personal data is not deleted.

    Clearing the application cache

    1. Find and tap Settings > Apps and notifications> About the application.
    2. Select an app or service, then tap Storage > CLEAR CACHE.

  • Delete application data that has been stored since you started using it. Please note that all personal data stored in the application, such as accounting information and settings will be deleted.

    Clearing app data

    1. Find and tap Settings > Apps and notifications> About the application.
    2. Select an app or service, then tap Storage > ERASE DATA > OK.

  • Uninstall all updates to reset the application. All personal data stored in the application, such as login information and settings, will be deleted. If possible, update the application again using Google Play™.

    Uninstalling app updates

    1. Find and tap Settings > Apps and notifications> About the application.
    2. Find and select the app that isn't working.
    3. If available, tap.
    4. Touch Uninstall updates> OK.

  • Uninstall the application and then reinstall it. Please note that some pre-installed applications cannot be deleted.

    Removing an app from the Apps screen

    1. Touch and hold an app icon until your device vibrates.
    2. In the menu that opens, tap > OK.

  • Perform a factory reset. Sometimes it's The best way if the device stops working correctly. However, please note that this will delete all personal content stored in internal memory devices. Create backup copy data to be saved.

    Backing up data using a computer

    1. Make sure the Xperia™ Companion app is installed on your PC or Mac computer ®.
    2. Connect your device to your computer using a cable USB Type-C™ .
    3. On your computer: open Xperia app™ Companion if it does not launch automatically. After some time, the computer will detect the device.
    4. Make sure your Xperia™ device's USB connection is set to File Transfer mode Transferring files .
    5. Select Backup on the Xperia™ Companion home screen and follow the instructions.

    Factory reset

    To avoid damaging your device, do not interrupt the reset procedure.
    1. Copy important data from internal storage devices to a memory card or other external storage. If you have encrypted data on your SD card, you should decrypt it so that it is available after the reset.
    2. Find and tap Settings > System > Reset settings.
    3. Touch Master reset > Reset your phone .
    4. Draw if necessary graphic key access, enter your password or PIN to unlock the screen.
    5. To confirm, tap Erase everything.


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