Beeline number paid incorrectly. Application for refund of erroneous Beeline payment using details

There are many ways to top up a mobile phone account, but most of them require the subscriber to manually register required phone number. Even the most attentive clients may have difficulties at this stage; anyone can make a mistake. Operators mobile communications in such cases, they try to meet customers halfway, so if a person deposited money on the wrong Beeline number, this can be easily corrected through the provider.

You can use several instructions on how to get your money back erroneous payment on Beeline, however, in all cases it is necessary to have a document confirming payment. This could be a terminal receipt or an extract from the website for non-cash payment.

Without confirmation of the transaction, Beeline cannot return the money, so the only thing that can be advised to subscribers in such a situation is to call the number where the money was transferred and ask the recipient to transfer the sent amount to your account.

Refunds can only be made within 14 days from the date of the incorrect transfer; later requests will not be accepted by the operator. When we talk about a refund, we mean that the payment will be credited to the correct phone. Refunds to a card or in cash can only be made if the mobile account was topped up via a plastic card.

Refunds are carried out using two algorithms:

• Fast or remote method.
• Long term method.

The difference between these methods lies not only in how quickly the problem is solved. The decisive factors are various conditions incorrect translation. These methods only work in case of an erroneous payment to another subscriber on Beeline. Check whether a sequence of numbers belongs to to a specific operator You can use a USSD request to the number *444* to combine numbers in federal format, that is, without 8#. The possibility of returning payment that went to another provider is negotiated directly with representatives of the mobile communications company.

Quick ways to get your money back

Beeline subscribers can receive money to the correct number after an erroneous payment within a few minutes. You can get your money back automatically if:

• the discrepancy with the correct phone number is no more than 2 digits;
• an amount of less than 3,000 rubles was deposited;
• on the wrong number there are enough funds for a refund.

In such cases, an automatic return is possible through the website perenos.beeline.ru. You must fill out all fields that appear on the page. Hints will be immediately on the same page. You can use the quick algorithm using the command *278#, and then follow the pop-up tips on the screen.

Also, the remote method involves transferring money with the help of an operator hotline, however, line 0611 usually helps in case of small top-ups of up to 200, 300 or 500 rubles. Slightly larger amounts must be requested for refund by calling 07222.

Important! When calling the hotline operator, you must confirm the passport details of the owner of the SIM card, which by mistake did not receive payment.

Long term method

In cases where clients have the wrong number and cannot use automatic transfer funds, you need to contact the office. It is best to go to a Beeline service point and write a corresponding statement there. You will need to have the transaction receipt and passport with you.

An alternative would be to contact them via email. From the official Beeline website you can download a sample application for a refund of payment, and then send it along with a scan of the receipt by email [email protected]. In both cases, the application is processed in about 3 working days. However, he himself remittance may come much later. This information is discussed with specialists after the application is reviewed.

Transferring money to an erroneous phone number is a common occurrence; no one is immune from such a situation. When replenishing the balance, you need to be careful, but if this does happen, then the Beeline company meets its customers halfway and can adjust any operation: return a payment from Beeline to Beeline, return money from a Beeline account to a bank card or in cash. The speed at which the problem is resolved depends on a number of specific conditions.

If you made the wrong number when topping up your phone, then in a few minutes you can automatically return money to your Beeline phone in three ways, without even leaving your home:

1. Through the company website.
2. Send a specific USSD command from your mobile phone.
3. Call the service number.

The transaction will be transferred only if there is money on the balance of the incorrect telephone number, no matter which method you use to return. If the entire amount is not available, then only the remaining incorrectly transferred funds will be returned.

Conditions for automatic refund of payment to the correct number

If a person makes the wrong number when replenishing a Beeline account, he can quickly get his money back. The main thing is that the translation meets the following conditions:

• transaction amount is less than RUB 3,000;
• less than four days have passed since the transaction;
• an error in the paid number of no more than two digits;
• the correct and incorrectly paid number must belong to the Beeline network (in order to check whether the phone belongs to the Beeline network, use the command: * 444 * phone number without 8# );
• the paid phone number should not start with 6 (for example, 8 612..).

If all conditions are met, then you can use one of the more convenient ways to return the money.

Refund through the Beeline website

Canceling an erroneous payment will not be difficult if you have the Internet at hand. To do this, you need to visit the web page http://perenos.beeline.ru/. At the bottom of this page you need to fill out the input field correct phone and confirmation code via SMS.

Erroneous payments to mobile numbers are not uncommon. Some people make mistakes often, but for others it’s nonsense. One way or another, if the payment was made to the wrong Beeline number, then return the money from high degree probabilities are possible. There are several ways to return an erroneous payment to Beeline. This will be discussed later in the article.

Call center

To return an erroneous payment, it is not at all necessary to go to the company’s office. Sometimes it is enough to contact the call center. Here, of course, he will be checked. To this end, the operator will ask you several questions. And to answer these questions clearly, you need to keep the receipt.

Sometimes they may ask for passport information. Don't be afraid of this. After a short period of time, if the operator is convinced that you are right, the money will be sent to desired number. The Beeline call center is guaranteed to be able to help you only if the amount of the erroneous payment does not exceed 200 rubles.

When calling the call center, you must wait until all automatic menu items are announced. After this, you will be connected to an operator who will help resolve this issue. If the line is on this moment is overloaded, you will have to wait until the operator is free.

By the way, in subscriber service You can call if other problems arise. The call center number is 0611. It works exclusively for mobile numbers Beeline. From a landline phone or from the number of an operator of another network, you can call the call center at the number given on the official website of the operator being described. You can ask for help in returning an erroneous payment to Beeline even from abroad, while roaming.

All calls are free within the network. The only exception is calls from SIM cards foreign operators or landlines located in other countries. In this case, you will have to pay for the call at the rate provided by the operator of another country. The conversation is recorded, and in case of inappropriate behavior of a Beeline call center employee, you can file a complaint against him.

Automatic service

An erroneous payment in Beeline can be canceled even without contacting a call center operator. Automatic service will help you return the amount up to 3,000 rubles. You can use the service by dialing 07222.

By the way, you can automatically activate the special “Autopayment” service from Beeline. This service is good because it will in some way protect the subscriber from mistakes. He will not forget or confuse the numbers, since the required amount will be debited from the card at a certain moment. It is too great way avoid red tape with the return of money sent by mistake.

USSD command

To avoid contacts with Beeline offices and significantly save time, you can simply use a special USSD command to return funds. This command is *788#. Convenient, fast, simple. Beeline has a huge number of such teams. All of them make it easier to cooperate with this company, reducing almost everything necessary requests to a set of characters that you just need to enter and click on “call”.

Beeline official website

On the company's official website you can also return an erroneous payment to Beeline. This can be done in a special subsection or easier - using the link provided here. Also on this site you can find current support service numbers and various commands if the already known ones do not work.

Before starting work, you must remember to indicate the correct region and locality, if there is one on the list, since the site automatically displays only the Moscow page.

Transfer to number

As you can see, everything is simple. But it will not be possible to transfer money to the required number if the payment amount exceeds 3,000 rubles. This is the company policy. To transfer to a number in this case, you need to fill out an application, a sample of which can be obtained at any Beeline office. You must also include a receipt. Among other things, the application must include all the correct passport details of the owner of the number, as well as wrong number, to which the payment was made.

Social media

You can ask for help in returning money spent on another phone number even through social media. This is done in official groups Beeline company. Every Russian or foreigner who owns the number of the named operator can take advantage of such help if he is registered on VKontakte, Facebook or Odnoklassniki.

Refund

How to return an erroneous payment with real money? To do this, it is best to contact the Beeline service center. The fact is that it is not always possible to return the money without leaving home. Such categories, as already mentioned, include an erroneously sent amount that exceeds 3,000 rubles, or a number whose code begins with 6.

Also, it will not be possible to return the money automatically if the erroneous payment was accidentally made not to Beeline. At the office, employees will give you a sample application. In the case of non-cash payment, you must provide full details. Of course, this applies to the card with which the payment was made.

The application can be downloaded, filled out and scanned. The scan, along with a scan of the receipt, will need to be sent to the company’s official website in a special section. After consideration, the transfer of money to the card is carried out in the same way as when visiting the office in person. You will have to go get cash, because no one will deliver it to your home.

In general, the return occurs in the same way as the replenishment. If the top-up was made in cash, the cash will be returned if an erroneous payment was made to Beeline with bank card, - electronic money.

You can return the money in the same way, only online, by writing a letter to email companies. To do this, you need to scan the completed application (taken from the Beeline website) and attach a scanned receipt to it. This email is listed on the operator’s official website.

Return deadlines

Keep in mind that you may not get your money back immediately upon request. You can expect the transfer of an erroneous Beeline payment within 2 weeks from the date of your request. But, as a rule, this does not require more than 4 days.

If for some reason the refund does not occur, you need to contact the company employees for help. To do this, you need to contact the call center and ask to check the payment status.

Wrong recipient

When money arrives on the phone account from no one knows from whom or where, not everyone begins to rejoice and spend it frantically. In the event of such an incident, it would indeed be correct to wait some time. Perhaps the person who made the mistake will call and ask for a refund.

If there is no financial or any other opportunity at the moment, then still try to provide the person who made the mistake with all possible assistance and not interfere with the return of the entire amount. If there is no call for a long time, no office will tell you where the money came from. Then you can consider these funds yours and feel free to use them.

Try to be responsible and meet the person halfway. Anyone can find themselves in this situation, including you and your loved ones. You can return an erroneous Beeline payment without leaving your home. To top up the account of other subscribers (both Beeline and other operators) there is a special service called “ Mobile payment" With its help you can transfer money to accounts mobile phones even abroad, but only to numbers registered in the CIS.

Moreover, this service can be used even for other purposes, using the phone balance as real money. But some people are afraid to send money back from their phone in order to avoid falling into scammers’ schemes. If there is such a fear, ask the person to process the erroneous payment and do not send anything back. But at the same time, do not spend the amount that “fell” on the SIM card from strangers.

When the money is not returned

Money will not be returned if there is no more money left in the account of the erroneous recipient. If part of the money is spent, the rest will be returned. There will be no refunds in the future after the subscriber has topped up the wrong number. Remember that this is still your mistake.

The interest that was taken from an erroneous payment to Beeline, Qiwi, or another company will also not be returned. payment system. Only what reaches Beeline will be returned. And if you contact later than 2 weeks after making a transaction or any other payment, it will be too late, and the funds will not return to your pocket either. Timely treatment in such a situation can save your money and nerves.

Non-return will also occur in case of an error of more than 2 digits. Sometimes schemes to not return money are used by scammers. For example, the well-known SMS “put money on this number” indicating that some person is in trouble often works, even though it would seem that everyone knows about this “scam”.

Thus, scammers, by charging a certain amount to the “left” SIM card, withdraw funds, and the company does not have time to return everything to the bona fide client. Therefore, it is necessary to check the numbers several times when replenishing, especially when it comes to large amounts!

Never ruled out hacker attack. After all, this is a century of advanced technology. When attacked by criminals, it is also impossible to demand your money back from Beeline. In this case, you need to contact the competent authorities of the executive branch of government.

Quite often there are situations when, when replenishing personal account The subscriber mistakenly transfers money to another number. It is enough to make a mistake in one number and the money will be spent for other purposes. No one is immune from such an error, and the operators themselves understand this very well. IN currently all operators do their best to accommodate customers who want to return erroneous payment and Beeline is no exception. Most people who find themselves in a similar situation have no idea how to return an erroneous Beeline payment. Meanwhile, sometimes to return a payment you don’t even need to visit a Beeline office and fill out various applications.

As part of this review, we will look at all the ways to return an erroneous payment. The return method should be chosen depending on what kind of mistake you made and what amount we're talking about. We will analyze all possible situations, including hopeless ones.

How to return an erroneous Beeline payment remotely

The Beeline operator is ready to help subscribers who made a mistake when replenishing their account and sent money to another number. Especially for such cases, instructions have been published on the Beeline website that must be followed when making an erroneous payment. Unfortunately, the operator does not mention in his instructions possible difficulties, so we decided to add official instructions own recommendations.

You can return an erroneous Beeline payment:

• By calling the help center;
• By sending a written application by e-mail;
• By contacting the Beeline office.

The first thing to discuss is the possibility of remotely refunding an erroneous payment. It is possible to return money without visiting a Beeline office, however, you cannot count on such an opportunity in all cases.

If your cash payment is up to 500 rubles and the error in the number is 1-2 digits, then to solve the problem you just need to call the customer support center. 0611 . Of course, you will need to confirm the fact of an erroneous payment. The specialist will tell you exactly what data needs to be provided. Usually you need to indicate the erroneous number, payment amount, date and time of payment, as well as your passport details. The operator will check whether an erroneous payment was actually made and if everything is confirmed, an application for payment adjustment will be submitted. After some time, the money will arrive in your account.

As you can see, there is nothing complicated about returning funds mistakenly deposited into your account. However, everything will be so simple only if the amount does not exceed 500 rubles, and the error in the number does not exceed two digits. In other cases you will have to tinker.

• Attention

Transfer of payment is carried out only if there is money on the balance by mistake specified number phone.

What to do if you cannot adjust the payment through the call center

Unfortunately, it is not possible in all cases to return an erroneous Beeline payment by calling the operator. To resolve the issue of transferring funds over 500 rubles or an error in the number of more than 2 digits, you must contact the nearest Beeline office, and be sure to take your passport and payment receipt with you. You will be asked to complete one of two applications:

• Application for transfer of funds to the correct number;
• Application for refund.

The office will help you fill out an application and all you have to do is wait for the payment to be adjusted. This is exactly how the operator describes this procedure, but in practice not everything is so smooth. If you believe reviews on the Internet, returning an erroneous payment can be very problematic. As an experiment, we deliberately sent 1000 rubles to the wrong number, after which we applied for a payment adjustment. In our case, there were no significant problems and we returned the money after 8 days.

Again, if you believe the reviews, the payment adjustment is not always as successful as in our experiment. Perhaps if we were talking about a more substantial amount, we would have encountered problems. We are not yet ready to tempt fate and use, for example, 10 thousand rubles in an experiment. In general, despite the success of the experiment, we consider most of the negative reviews to be absolutely justified. We have repeatedly encountered disgusting behavior from operators and if you encounter problems when trying to return an erroneous payment, we will not be surprised.

By the way, if you do not have the desire or opportunity to visit the Beeline office, you can send a written application by e-mail. The letter must indicate the payer’s passport details, and also be sure to attach a copy of the payment document: receipt or check. A sample application can be downloaded from the operator’s official website. The application is sent through the “Contacts” section, which can also be found on the Beeline website.