Asos return of goods: how to send goods through Boxberry. ASOS order tracking How long does it take for ASOS to return money?
Since ASOS in Russian, the official website provides assistance in organizing the return of goods that are not suitable for one reason or another, you can return the purchased product at any time. The main thing is that things must have their original appearance, packed in original packaging with tags and labels intact. This can be done within 28 days from the time the order was received by the client.
In the “Delivery and Returns” section you can get complete information about organizing returns from Russia. There are several ways to return an order:
- Using the free services of Boxberry pick-up points.
- Return the package by mail.
The time allotted for processing a return is, on average, 21 days.
To return one item or the entire order through the official ASOS website, you must activate the “Make a return” link and use the three-step procedure from the page: asos.intelligentreturns.net:
- Options.
- Way.
- Confirmation.
The first step is to confirm personal, contact and address information, as well as fill out product information:
- description;
- quantity;
- price;
- cause.
Please note that the data must be entered correctly, according to the invoice or letter confirming delivery of the order. Otherwise, problems will arise at customs and the refund for this product will be delayed.
The second step is to select a free return method - the Boxberry service. The system will tell you the nearest points and their opening hours. All information is entered in Russian.
The third step is to receive a thirteen-digit tracking code.
After this, you can go to the Boxberry point with your things and be sure to bring the original passport, present the number received when making a return in the asos online store.
The product is not replaced with another, but the client receives money, and if the product was of poor quality, the company pays all costs associated with sending the parcel to the UK. Be careful - the discount is deducted from the price!
Moscow, Izmailovskoe highway, building 714 G-D, office 7-G4. There you can return it to the online store. In this case, the price for transportation will be $16. Return of defects Return of goods to Asos through Shophelp: conditions The Shophelp trading platform is a network of stores and mini-shops, and the Asos online store is also represented here. Again, if you order an item from this shopping platform, the return policy for the Asos store remains the same. Returning clothes to Asos How do I track my return to Asos? In any transport company, if you issue a return, it is assigned a track number, by which you can find out where the shipment is currently located. For example, you can track a parcel sent by Russian Post on the portal here.
Instructions for returning purchases to an asos store
Attention
It is more profitable to send by ground parcel (small package). The price for services depends on the weight of the parcel and dimensions. The product may be packaged in a different package than it was sent to you, the only thing is that a return form must be included in the parcel.
The item must look the same as when received, all labels must be kept. In the UK, online store employees will check the shipment.
If everything is in order, the refund will be credited to your card. Delivery times vary slightly, depending on what city you live in.
The parcel will reach the recipient in approximately 21 days. Returning goods to an Asos store by Russian Post Returning goods to Asos on Boxberry You can send a parcel to Asos using the Boxberry transport service completely free of charge.
Gb
Important
Shipping costs will depend on weight and shipping method. If it is important that the parcel has a tracking number, then you need to send a registered small package, and only shipping by air is available.
If you want to save money, you will have to send it in a simple package by ground transport without the ability to track the parcel’s path, but the cost will be minimal. An example of calculating the cost of a parcel: sending one pair of jeans with tracking will cost approximately 950 rubles.
Return address: ASOS, Barlby Road, Selby, YO8 5BL, United Kingdom. Index: YO8 5BL You can not write the address on the package, but stick a ready-made label with the address, peeling it off from the return form.
Packaging for the parcel can always be purchased at the department (from 30 rubles). Return periods The ASOS online store gives customers 28 days to decide whether to return it.
Delivery and returns
What can I return? You can send back almost any item that does not fit or is simply not to your liking. You also have the right to send back defective, mixed up or defective items.
One thing: all items must be sent in their original condition with tags uncut. Please remember that every item returned to the UK is thoroughly checked.
Info
If the original packaging has not been preserved, it’s okay, the store turns a blind eye to it. Important: the store will not accept back items that have a (+) sign next to them, for example, linen.
How to return an item? For residents of Russia, all returns to the ASOS store have become free through Boxberry. If you return the parcel by another postal service, the return will be paid.
According to the store's rules, the product must be returned within 28 days after the purchase.
How to return an item to asos
Returning goods to Asos Each buyer has the opportunity to return the goods, but the absence of tags or packaging is not allowed. Shoes are sent back only in the store's original packaging. Within 24 hours, each returned item is carefully checked and only after that, if no violations left by the buyer are found, the money is returned to his account. To return goods, certain conditions are met:
- the safety of the packaging is ensured;
- labels and tags must remain;
- the thing itself is not allowed to be damaged in any way.
You will not be able to return underwear and some other similar items. Each buyer is given 28 days to make a decision regarding the possible return of the goods. In this case, you can use mail or the Boxberry service service.
Asos: product returns
On the UK trading resource you can order gifts for loved ones, children, and friends. It gives each customer the opportunity to purchase exclusive clothing and accessories. An advantageous feature of the trading platform is the provision of discounts and additional bonuses. It makes exclusive offers to new customers. The store has a support service that can be contacted for advice on returning goods via:
- a special page posted on the official website, from where the answer comes immediately or within 24 hours;
- social networks “VKontakte”, “Facebook”, on which the answer comes within one hour.
Communication and written requests are carried out in Russian, so there is no need to know English.
Interesting: if more than 28 days have passed since the receipt of the parcel, you can still take the risk and send the item back. According to numerous customer reviews, ASOS usually meets halfway in such cases and accepts late shipments.
How to make a return? To make a return, you must fill out the returns form that arrived with your order. In the column with reasons for return, check the appropriate box.
For example, if you ordered size 8, but received 10, put 7 - This is not the product that I ordered. If the item doesn’t fit or doesn’t fit, then “Doesn’t suit me” or “Size doesn’t fit” (5), respectively. If the form is lost, you can download it from the ASOS website in the “Returns” section and print it out. In case of a regular return, there is no need to write letters to the store. By the way, you can put things from different shipments into one parcel by attaching the necessary documents.
To return you will need to do the following:
- Log in to your account in the online store and fill out the return form. Print it out.
- If the product is defective, then write to Asos support, then you will have the opportunity to get your money back for shipping the product back.
You will need to provide the carrier payment receipt to the customer service operator.
- Shipping of goods will be free only if you use the Boxberry transport service. Other carriers will not cost you free.
- Send the item back to the online store address (UK - ASOS, Barlby Road, Selby, YO8 5BL, UK).
- Expect a refund.
How to make a return correctly - Asos store Asos return points and return address via Russian Post You can send a parcel back using different carriers, including Russian Post.
Return to ASOS in stages
You can pack at home or at a collection point for a fee (read more about this on the Boxberry website).
- Fill out the return form at home and include it in the parcel (received with your order). If you haven't found it, download it from the ASOS website. This form will allow the store warehouse employee to process your return faster.
- Give the tracking number to the point employee, then he will print and stick a label on your parcel.
The label on the parcel can be printed and pasted at home.
- don't forget to take your passport (it will be scanned)
How to send a parcel by another service You can send a parcel to a store in a small package by Russian Post for oversized items (up to 2 kg) or other types of international items (for parcels over 2 kg). Just go to the post office and send the items along with the return form - a small package.
ASOS: the main nuances of returning items Using ASOS promotional codes from Promo-Shopping.ru, you can purchase great items at incredibly reasonable prices. But sometimes it happens that the selected clothes for one reason or another do not suit the buyer. And then the time comes to solve another question: how to return the purchase back to the store and get your money? The return process has its own subtleties that every ASOS customer should remember. Share with your friends! Leave your review! Dear visitors! If you notice that the promotional code does not work, please write about it in the comments. This is important for all of us! Which products can be returned to ASOS The buyer has the right to return any purchase to the store within 28 days of receipt.
If you issued a free return through Boxberry, then this amount is not deducted
- Deduction of discounts valid at the time of purchase
Example: You bought 2 things that cost 10,000 rubles for 4,000 and 6,000 rubles respectively. Used a promotional code or purchased a promotion with a 10% discount.
They actually paid 9,000 rubles for the purchase at 3,600 and 5,400 respectively and saved 1,000 rubles on the purchase. 1 item for 5,400 rubles did not suit you, and you decided to return it. If at the time of return this promotion or promotional code is no longer valid, then you will be refunded 4,400 rubles instead of 5,400.
1,000 rubles is the difference you saved during the promotion. If this state of affairs does not suit you, then it would probably be advisable to return all the items and receive the full amount spent, 9,000 rubles for the entire order. You decide.
Even when making a purchase from a reputable online retailer such as Asos, you may need to return it. Sometimes clothes or shoes don’t fit, the buyer doesn’t like the style or cut of the item, or the package arrives defective or with missing components. There are a lot of options, so knowing how to return a purchased product to Asos, the client will save himself from problems without putting in unnecessary effort.
Conditions for returning goods to Asos
In most situations, the buyer pays for the return of the goods back to the store. But, if the items that came from Asos turned out to be defective, and the client rightly does not want to spend money on transporting them, it is possible to send the parcel using the Boxberry company. Its branches today operate in three hundred and fifty cities of Russia.
Under what conditions will you be able to return your order to the Asos online store:
Return instructions
When an item from Asos arrives in the wrong size or color, or is simply defective, the buyer must refuse it and issue a return. This procedure is quite simple - it only requires careful execution of several steps.
What should you do to return an unsuitable product to Asos:
How to process a return through Boxberry
Returning goods purchased from the Asos online store is absolutely free when using the services of Boxberry.
How to do this step by step:
- First of all, enter the information in the return application. Wrap the goods and this document in the packaging.
- Take the sender's identity document.
- Visit one of the Boxberry transport service points.
- Arrange for shipment of goods.
- Receive an invoice that displays the shipment number. It will be possible to track the parcel using it in the future and find out whether it has returned to the store.
Return tracking
In absolutely every transport service, the client who has issued a return has the opportunity to constantly track the parcel. It appears by assigning a tracking number to the shipment. You can even track your return on the Russian Post website.
Asos Return Points
The parcel can be sent back using different companies, and Russian Post is no exception. It is more profitable to send it by packing it in a so-called “small package”. The final cost is affected by the weight and dimensions of the shipment.
The item does not have to be placed in the original packaging, the one in which it came from Asos. The main condition is the presence of a return form in the parcel.
Returned clothing or shoes must be in the same condition as when the customer received it. All labels are saved, company employees will check this.
If the shipment is in order, a refund is guaranteed.
Shipping times may vary. It depends on the locality in which the store customer lives. The maximum number of days is twenty-one.
ASOS: basic nuances of returning items
Which items can be returned to ASOS?
The buyer has the right to return any of his purchases back to the store within 45 days from the date of receipt. In order for everything to go quickly and without problems, it is worth ensuring that several conditions are met:
- The product must not show any damage or signs of wear. The only exception is the detection of a defect
- Availability of packaging. The company accommodates customers and does not strictly monitor the availability of original packaging. Almost all items can be returned without it. The exception is clothes with a “+” sign in the name. For hygienic reasons they cannot be returned after trying on or wearing.
- In cases where it is necessary replacing ASOS products with similar ones, but of a different color or size. Unfortunately, the store does not carry out an exchange procedure, but will accept items that do not suit you and return the money. You will have to buy a new item again.
How to fill out a return form with ASOS and return your purchase for free
1.Filling out the form will be returned on the ASOS website
On the ASOS website, visit the returns form page. There are a number of fields that need to be filled in:
- Full name
- Order number
- Phone number and email
- Country and address
- Details of the item being sent: product code, description, quantity, cost, select the reason for return
When you proceed to the next step, you will be asked to select a collection point for your ASOS parcel
2. Selecting the nearest parcel collection point
To return your parcel to ASOS for free, you must mark the FREE item at the top of the site. This opportunity is provided by Boxberry parcel collection points. Next, mark the nearest address of the Boxberry item, also do not forget to enter your Last Name, First Name, Patronymic.
3. Filling out data on the Boxberry website
If you are not registered there yet, you will need to enter your passport details, full registration address, and also upload scans of your passport to confirm your identity and the possibility of returning your order. Once you have completed your return through Boxberry, a confirmation email will be sent to you. This email will also include your return label and package tracking number.
4. Collect the parcel and take it to the Boxberry point
Collect your parcel, print it out and stick a return label on it. Take it to the Boxberry parcel collection point of your choice. By the way, if you don’t have a printer, Boxberry employees can print and stick a return label for you. To do this, show them the parcel tracking number. Don't forget to bring your passport to confirm your identity!
5. Track your package to ASOS
Follow the progress of your parcel on the ASOS returns tracking page. To find out where your return is, please enter your tracking number or order number. ASOS will send you an email notification. address as soon as you receive your parcel.
ASOS refund: what to do if you got the wrong amount back
Waiting for a refund from ASOS takes a long time, so don't worry. The parcel itself will be on the way for about 3-4 weeks. It takes up to 24 hours to process a returned package. Depending on which bank services the buyer’s card, the process of crediting money takes up to 10 business days. The change in the amount of returned funds is influenced by 3 factors:
- Deduction of money for delivery of goods. If you issued a free return through Boxberry, then this amount is not deducted
- Deduction of discounts valid at the time of purchase
You bought 2 things that cost 10,000 rubles for 4,000 and 6,000 rubles respectively. Used a promotional code or purchased a promotion with a 10% discount. They actually paid 9,000 rubles for the purchase at 3,600 and 5,400 respectively and saved 1,000 rubles on the purchase. 1 item for 5,400 rubles did not suit you, and you decided to return it. If at the time of return this promotion or promotional code is no longer valid, then you will be refunded 4,400 rubles instead of 5,400. 1,000 rubles is the difference that you saved during the promotion. If this state of affairs does not suit you, then it would probably be advisable to return all the items and receive the full amount spent, 9,000 rubles for the entire order. You decide.
- Difference in exchange rates at the time of ordering and at the time of return. In the event that you paid not in rubles
If all these nuances are taken into account, but the final amount still does not correspond to the one that should have been returned to the account, you need to contact ASOS employees for clarification.
Images: source asos.com/ru