Zadarma virtual telephone exchange. Telephony Zadarma

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Cloud PBX is a modern trend. It's convenient, practical and phenomenally fast. And in these difficult times, the zero “issue price” has become a decisive argument for many. And the Zadarma service will give you the opportunity to “keep” your entire office PBX right in your smartphone.

Who needs a virtual PBX and why? First of all, this is instant telephony for anything, from a country house to an office and an enterprise. A simple and effective solution that does not require expensive equipment or qualified specialists to configure it. With a virtual PBX you really get “everything at once”, including a multi-channel telephone number. As well as many additional services that are already configured for you and completely ready for use. To fully install telephones in an office or enterprise, you need Internet access; everything else has already been done. It looks tempting, but how reliable is all this? Can you trust “someone else’s uncle” with such an important aspect of your business? It’s possible, but the key question is choosing a partner. The Zadarma company will soon celebrate its first 10 years on the market; more than half a million registered users in 40 countries have already appreciated the high quality and reliability of the service. Zadarma works with the largest telecom operators, and uninterrupted service is guaranteed by four independent data centers located in different countries. Any questions from simple to the most technically complex are resolved by a multi-level customer support system that operates 7 days a week around the clock.

Is there a catch?

Everything looks unusually attractive: you don’t need to buy or configure anything, all services are offered for free and with free technical support. My first thought is that this doesn’t happen, there must be a catch somewhere? Believe it or not, there really is no catch. The Zadarma company receives its money only for outgoing calls from clients at humane IP-telephony prices (or incoming calls, if we are talking about Toll Free numbers. Plus they can charge a nominal fee for renting a landline number. For example, a Moscow direct number in code 499 will cost only 120 rubles per month. And a number in the prestigious code 495 will be given for free if there were more than 700 incoming calls per month. By the way, when registering, they are not afraid to give 20 rubles for calls so that you can evaluate the quality service even before the first replenishment of the account.

The expenses of each individual user may be small, but more than 500 thousand registered customers around the world are a serious number. Therefore, the company can afford to keep prices low and give customers a lot of free services just “for the good looks”, making money on the number of users. For the same reason, the virtual PBX “Zadarma” works flawlessly: all the flaws in setting up and adjusting the main services were corrected many years ago, and new services are thoroughly tested before launch. “Your own” PBX in the back room may seem more reliable, but in reality it’s the other way around. Even from the point of view of equipment reliability: not every enterprise can afford its own server in a data center, and Zadarma has four such data centers.

Where to begin

The “scary” word ATS performed by “Zadarma” is in fact not scary at all, no special education is required from you. Register, select the phone number you like, go through a few simple steps in the “Setup Wizard”. Half a million Zadarma clients in 40 countries have managed to get connected, and so can you. The website promises “PBX in 5 minutes,” but it takes someone completely unfamiliar with IP telephony about 30 minutes. Operations step by step:

Register on the website (big button at the top), check your connection for free and top up your account, list of top up options. It seems that all imaginable and inconceivable methods are present, from credit cards, QIWI and WebMoney to exotics such as Z-payment. It’s easier to say what the account cannot be replenished through: I didn’t find a transfer by Russian Post in the list.

Select and buy a number. This will take some time. There are a lot of available rooms, and there is a great temptation to rummage through the list and choose a prettier number for yourself. To obtain a number, you need to send a scan of your passport; documents are checked during the day. There is nothing to be done, the legislation requires it, and “Zadarma” operates in Russia legally and officially.

Now turn on your PBX in your personal account and go through the “Setup Wizard”. Nothing complicated: you can create internal telephone numbers (up to 50), set up a voice greeting, configure a sequence of internal numbers to which calls from “outside” will be received. And other little things. For example, by specifying your city from the list, you can dial a local number not in international format.

The last step is to download and configure programs for calls from a computer, tablet and smartphone. There are different applications for all operating systems; on smartphones with Android OS older than 4.x, you can use the built-in SIP client.

The easiest way would be to use the “branded” client “Zadarma”; you won’t have to configure almost anything in it. Not only simpler, but smarter, since the company’s client turned out to be convenient, intuitive and attractive in appearance.

Read the friendly reviews on Google Play, or better yet, try it yourself. That's all, you can get to work.

Additional "buns"

Of course, a virtual PBX has many additional features and functions, but not everyone needs them. But why not, since all these services are free? For example, even if you use a virtual PBX exclusively from a smartphone, you can still set up forwarding from your internal number to your cell phone based on the “unavailable” sign. In the “Zadarma” client, select “Available for incoming calls only with a Wi-Fi connection” and then outside the Wi-Fi coverage area you will receive calls to your mobile number. The main thing is that in this “hybrid” mode, not a single call will go unanswered. However, you can also set forwarding to voicemail.

But what if, on the contrary, you work strictly from 9 to 17 and don’t want to be disturbed by calls in the evening and on weekends? No problem, the answering machine with voice mail will take care of this, which will turn on according to the specified schedule. Conversations on any of the internal numbers can be automatically recorded and received recordings to your email address.

You may need to set up a caller ID (if two or more numbers are purchased), your interlocutor will display one of the numbers registered in “Zadarma”. For example, the Moscow city car you bought. You can enable automatic faxing (yes, some people still send faxes), then the documents sent to you will be sent to your email address.

And many more useful and pleasant little things. For example, the “white list” is individual for each internal telephone number. A call from a number included in this list is immediately routed to the specified extension number, bypassing the standard greeting and voice menu.

The setup process may seem complicated, but in practice everything is intuitive and clear. Moreover, you only need to do this once, but as a result you will receive modern telephone services, ideally “tailored” to your needs.

Flexibility

Don’t forget that calls within your network (that is, between internal PBX numbers) are free for all employees. But the main thing is the complete flexibility and scalability of the cloud PBX. It is equally suitable for an enterprise or small call center, as well as for employees who spend a lot of time traveling. Or even live in another country, why not? The caller will not even guess about this when dialing a regular Moscow phone number. And vice versa, by purchasing a telephone number in another country, you can organize a virtual representative office of your company there.

All functionality of the PBX is available from a smartphone or tablet, and modern high-speed data transfer technologies do not tie you to a Wi-Fi network for free communication. 4G is especially good for these purposes with its minimal response time (ping).

SIM card for roaming

Finally, we cannot fail to mention the special “Zadarma” SIM card for roaming; we wrote about this unique product last year.

A SIM card for roaming perfectly complements the virtual PBX “Zadarma” and allows you to receive calls and make calls yourself, as if from your office number “Zadarma” when traveling around the world; in many countries, calls at symbolic prices for IP telephony. Again, thanks to the fact that all your incoming and outgoing calls (Callback) are processed by the Zadarma server. Having your own virtual PBX, God himself ordered that you use such a SIM card when traveling, as they say. This is such a successful complex product.

Tariff features

Virtual PBX Zadarma is provided as one of the services. It is shareware. Subject to regular replenishment of the account (at least once every 3 months for any amount, or from 1800 rubles every six months, or from 3600 rubles once a year), otherwise a fixed fee is charged - 180 rubles. per month (if no replenishment was made).

A subscriber (legal entity or individual) can be connected to one of the following communication tariffs:

Economy. Assumes its own grid on minute by minute tariffication of calls in various directions, as well as the use of routes with high quality communications. There is no subscription fee or package of included minutes.
Standard. It's already per second pricing and a starting package of 100 minutes for landline phones in 7 countries (including Russia, after 30 days unused minutes expire and are no longer provided). There is no subscription fee
Free. Together with minute by minute according to the tariff plan, you get a starter package of 30 and 400 minutes for landline phones in 40 countries (the first package is provided for 1 month immediately, the second of 400 minutes is given for 2 months, but only after replenishing your account). There is no monthly fee. There are restrictions on using the service with free minutes - no more than 24 unique numbers per day, no more than 1 connection at a time.
Unlimited. For 790 rub. per month you get 2000 minutes for calls to landlines in 80 countries and 500 minutes to mobile phones in Russia. There are the same restrictions as in the “Free” tariff. Tariffication - per second.
Corporation. The tariff was created specifically for the needs of small businesses and therefore does not have the restrictions described above. Up to 20 simultaneous connections are allowed. At second by second tariffs for 3200 rub. per month you receive a total of 5,000 minutes for outgoing calls (1,500 minutes to mobile phones in Russia and 6 other countries, 2,000 minutes to landlines in Russia and 6 other countries, and 1,500 minutes for outgoing calls to other 40 countries). On a separate request, the volume of all calls can be doubled (the payment will also increase).

Regardless of the tariff, communication between Zadarma subscribers is always free.

Customers with significant communication expenses may be offered individual tariffs.

Terms of Service

Zadarma telephony is available to both individuals and legal entities.

Immediately after registration, the service credits your personal account balance with 20 rubles, which can only be used to pay for Zadarma services.

The contract with individuals is concluded in the format of an offer (although legal entities are also mentioned in it). The terms and conditions are accepted at the time of registration in the service. At the same time, to connect individual services, for example, for a virtual number, client identification is required. A special solution has been introduced for individuals, working on the basis of data received from the Unified Identification and Identification System (the State Services portal, the user must have a confirmed registration there).

Legal entities sign a classic paper agreement and exchange copies by mail (meaning Russian Post). All other documents (reconciliation statements, invoices) are also sent by mail.

The minimum payment to the account when activating a legal entity account is RUB 1,800.

Multi-level technical support is available around the clock via all communication methods (chat, phone, online request).

Integration

Currently, business telephony Zadarma can exchange data with the following CRMs:

For all others, API integration is provided (ready-made classes in PHP and Python are available).

8-800 and other multi-channel numbers

Like most other telecom operators, the vast majority of Zadarma virtual numbers have a subscription fee and a fixed connection fee.

However, an exception is made for federal 8-800 numbers - there is no monthly fee. It has been replaced by a minimum monthly payment, which is spent on paying for incoming calls.

Another popular direction of calls - Moscow numbers 495, are also provided free of charge (the offer is valid for incoming calls from 700 minutes per month, otherwise 290 rubles will be charged if the call volume does not exceed 400 minutes, and 160 rubles for the 400 range -700 minutes per month).

If you are not satisfied with the monthly fee for numbers 495, you can select a number from the pool 499, then the monthly payment will be fixed - 120 rubles. per month. Activation of a virtual number in both cases - 0 rub.

The subscription fee includes support for 10 simultaneous connections.

There is also a choice of beautiful rooms. For example, a phone from the “Silver” category in the 8-800 pool will cost 1,600 rubles. (for connection, the monthly fee for all numbers from the pool is the same). And “Platinum” in Moscow - 4800 rubles. for connection and 900 rub. Monthly payment.

Other options

The Zadarma VATS functionality almost fully implements the capabilities of a mini PBX for an office:

multi-channel numbers with the ability to intercept and redirect calls;
call queue;
recording and storing conversations (the service is free for 3 numbers, each subsequent number costs 40 rubles per month, data is stored for 180 days, free cloud disk capacity is 200 MB, forwarding to e-mail is possible);
voice menu (IVR);
black list;
connecting equipment for IP telephony (SIP phones);
voicemail and fax;
auto attendant (redirection by incoming number);
call statistics;
sending notifications about missed messages via instant messengers;
CallBack and Callme widgets (provided free of charge);
sending and receiving SMS (a separate service with its own tariff);
applications for the most popular platforms (Windows, iOS, Android).

Stock

The provider offers an affiliate program, according to which partners can receive 10% or more from all deposits of invited participants (withdrawal of funds via electronic means for amounts over 2,500 rubles, cooperation in the format of providing referral links or a dealer account). The larger the customer base, the higher the percentage can be.

Permanent promotions include the accrual of 20 rubles. to the subscriber's account after registration. You can only spend them on communication.

From time to time, significant discounts are offered on certain services (for example, on registration of numbers from priority destinations, etc.).

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Zadarma is an IP telephony service that allows you to connect individual phone numbers in different countries of the world, create and configure a PBX and use additional services. At the same time, both the number and the PBX will be virtual: thanks to cloud technologies, you will enjoy all the benefits of good communication, even if you have not purchased special equipment or rented an office. Let's figure out how it works.

How to connect a virtual number

In order to get a direct city number, you just need to register on the website, top up your account and choose where your number will be based.

You can be anywhere in the world, and your number will be linked to the selected city or country (the service is offered in more than 70 countries around the world). For a Moscow number, special conditions apply, which include free connection and no subscription fee.

To test the operation, you can use a toll-free number, when calling you need to enter additional numbers. True, tariffs for IP telephony are minimal, so even at the initial stage of business, most companies can afford a virtual number.

How to create a virtual PBX

For the full operation of an office, if more than one person works in it, one number is not enough; a PBX is required. Thanks to Zadarma, after the phrase “I will connect you with the right specialist,” you will be sure that the connection will take place, even if the secretary is in Moscow and the specialist, for example, in New York.

The service provides access to a free cloud PBX. This means that you are not tied to the office and telephone receivers in offices. PBX makes it possible to work with remote employees and colleagues on a business trip without loss of communication quality and connection speed.

To start using a free cloud PBX, you need to go to your personal account and click the “Enable PBX” button. The setup wizard will prompt you to proceed next. You set the required number of internal numbers, and from that moment you can start working. You have access to 50 short numbers that will provide communication with all employees of the organization, regardless of geography.

In addition to the minimum cost and high speed of registration and connection, Zadarma has one more advantage - great possibilities for customizing the operation of the PBX. A virtual office is still an office, and it must function at the appropriate level.

Additional PBX settings

For the convenience of both employees and clients, the service offers a whole range of interesting options. They help make IP telephony a tool that is pleasant to work with.

Voice menu and greeting. You can record and upload an audio file or trust the system to read the text. It depends on you what image you will create for the company: from the usual business communication “Hello, your call is very important for us” to any creative greeting.

Forwarding. If you spend part of your working day on the road, you have probably encountered the problem of constant access to the Internet. To avoid missing a call if you are not connected to the Internet, set up call forwarding to receive an incoming call on your mobile phone.

Fax machine. Fax is considered an outdated method of communication, but organizations that work with government agencies are well aware of how often important information is communicated via fax. You can link a fax to an extension number and set up automatic reception if calls are made outside of business hours.

Short numbers. A feature for your convenience that allows you to create a special book of numbers. In it, regular numbers that are dialed when making a call will be linked to short symbols. After this, to call a subscriber you will need to dial only one or two digits, and the system will enter the long number.

Conferences. You can organize a conference between subscribers of internal numbers with a couple of clicks.

"Call us" widget. A completely free widget that will add a “Call Me” button to your website. When you click, a call is automatically made to your number, so the site visitor is only one click away from the call.

Blacklist and receiving calls by incoming number. Since not only satisfied clients, but also intrusive sales representatives call the office, setting up incoming calls is one of the most popular functions of any communication-related service. In addition to the black list, Zadarma can configure the reception of incoming calls by number. If a client works with the same employee, set up incoming call forwarding to a specific extension number.

Call recording. If control is required, you can configure the recording of conversations from internal numbers. All entries will be automatically sent to email, which is specified in the extension settings.

How to manage a PBX anywhere and anytime

Since Zadarma is a service focused on mobile business and accessibility for customers, there are also applications that allow you to use the basic functions of the PBX anywhere and at any time. Different platforms have their own programs.

A special application has been developed for iPhone; to configure and activate it, you just need to enter your login and password. The application can make calls and receive incoming calls from direct landline numbers and PBX numbers, receive and send messages, and record conversations. In general, everything that helps turn the iPhone into a mini-PBX.

Zadarma is a convenient and modern IP telephony service with attractive tariffs and a huge number of features, perfect for telephony for small businesses.

: And Internet IP telephony service. Provides its services for more than 10 years. The essence of the service is to give users the opportunity to make calls and SMS messages from the site to mobile phones in different countries, while being anywhere in the world at the lowest possible rates.

An important function of this service is the ability to send SMS messages. In this case, the user receives the following benefits:

sending SMS to any mobile phone number in the world at low rates;
the ability to receive messages to numbers in 14 countries purchased from Zadarma.com;
sending a message is carried out using a website, mobile phone or PC.

Reception of messages is carried out using the Zadarma program forAndroid or iOS, by e-mail. The client can also set the message to be forwarded to a personal mobile number.You can learn more about the possibilities of sending and receiving messages directly on the organization’s website.

The reason for the low cost of services is that the resource bypasses roaming. There is no charge for the connection, for calls between Zadarma subscribers, or for calls to direct numbers purchased on the site (exceptions are 800 numbers). Prices for tariff packages (there are five of them) are indicated in USD, including taxes.

If calls are made to numbers that are not toll-free, on the website you can familiarize yourself with the scope of services provided for such a case and determine the tariff. For example, the “Corporate” tariff package offers 5,000 free minutes to 90 countries for a monthly fee of around $85.

Zadarma.com primarily focuses on:

Clients whose relatives or business partners live abroad.
Freelancers finding their clients through outsourcing.
A business whose branches are located quite far from each other (in remote regions).
Call centers covering a vast territory (including entire countries).
Enterprises whose head office is located in one country and whose production is carried out in another.

Also, the “Zadarma.com” service can be used within one country - with the condition that when calling from one region to another, roaming charges will be required.

The company offers its clients participation in an affiliate program. The resource pays an additional 10% of each account replenishment made by an invited referral. The amount is credited every month on the 1st and 15th, but in order to withdraw it, the minimum amount must be $50. Withdrawals are carried out through popular electronic payment systems; they are processed within three days.

The service has the ability to make calls from a PC or mobile device. To make calls, you must go through the standard authorization procedure on the company's website. Then open the “Call from the site” section, specify the desired number, and click on the call button.