Word Online isn't working or responding. How to save a document if Microsoft Word freezes When opening Word freezes
Imagine that you are typing text in MS Word, you have already written quite a lot, when suddenly the program freezes, stops responding, and you still don’t remember the last time you saved the document. Are you familiar with this? Agree, the situation is not the most pleasant and the only thing you have to think about at the moment is whether the text will be saved.
Obviously, if Word does not respond, then you will not be able to save the document, at least at the moment at which the program froze. This is one of those problems that is better prevented than corrected once it has happened. In any case, you need to act according to the circumstances, and below we will tell you where to start if you encounter such a problem for the first time, as well as how to insure yourself in advance against such problems.
Note: In some cases, when you try to force close a program, Microsoft may prompt you to save the contents of the document before closing it. If you see such a window, save the file. At the same time, you will no longer need all the tips and recommendations outlined below.
If MS Word freezes completely and irrevocably, do not rush to force close the program using "Task Manager". Exactly how much of the text you type will be saved depends on your autosave settings. This option allows you to set the time interval after which the document will be saved automatically, and this can be either several minutes or several tens of minutes.
More details about the function “Auto save” We'll talk a little later, but for now let's move on to how to save the most recent text in a document, that is, what you typed immediately before the program froze.
With a 99.9% probability, the last piece of text you typed is displayed in its entirety in the frozen Word window. The program does not respond, there is no way to save the document, so the only thing that can be done in this situation is a screenshot of the window with the text.
If you don't have third-party screenshot software installed on your computer, follow these steps:
1. Press the PrintScreen key, located at the top of the keyboard just behind the function keys (F1 - F12).
2. You can close the Word document using the task manager.
- Press the “ keys CTRL+SHIFT+ESC”;
- In the window that opens, find Word, which most likely will “not respond”;
- Click on it and press the button “Cancel task” located at the bottom of the window "Task Manager";
- Close the window.
3. Open any graphics editor (standard Paint is fine) and paste a screenshot that is currently on the clipboard. Click here “CTRL+V”.
4. If necessary, edit the image by cutting off unnecessary elements, leaving only the canvas with text (the control panel and other program elements can be trimmed).
5. Save the image in one of the suggested formats.
If you have any program for creating screenshots installed on your computer, use its key combinations to take a picture of a Word window with text. Most of these programs allow you to take a picture of a separate (active) window, which in the case of a frozen program will be especially convenient, since there will be nothing superfluous in the image.
Convert screenshot to text
If the screenshot you took doesn't have much text, you can retype it manually. If there is practically a page of text, it will be much better, more convenient, and simply faster to recognize this text and convert it using special programs. One of these is ABBY FineReader, the capabilities of which you can familiarize yourself with in our article.
Install the program and run it. To recognize text on a screenshot, use our instructions:
Once the program recognizes the text, you can save it, copy and paste it into the MS Word document that was not responding, adding it to the part of the text that was saved thanks to AutoSave.
Note: When we talk about adding text to a Word document that was not responding, we mean that you already closed the program, and then reopened it and saved the last suggested version of the file.
Setting up the autosave feature
As was said at the beginning of our article, what part of the text in the document will be saved even after it is forcibly closed depends on the autosave parameters set in the program. With a document that is frozen, you can’t do anything, of course, except what we suggested above. However, you can avoid such situations in the future by doing the following:
1. Open a Word document.
2. Go to menu "File"(or “MS Office” in older versions of the program).
3. Open the section "Options".
4. In the window that opens, select "Preservation".
5. Check the box next to the item “Auto-save every”(if it is not installed there), and also set the minimum period of time (1 minute).
6. If necessary, specify the path to automatically save files.
7. Click the button "OK" to close the window "Options".
8. Now the file you are working with will be automatically saved after a specified period of time.
If Word freezes, is closed forcibly, or even shuts down the system, then the next time you start the program you will be immediately prompted to open and open the latest, automatically saved version of the document. In any case, even if you type very quickly, you won’t lose much text in a minute interval (minimum), especially since to be sure you can always take a screenshot of the text and then recognize it.
That's all, now you know what to do if Word freezes, and how you can save almost the entire document, or even all the text you have typed. In addition, from this article you learned how to avoid such unpleasant situations in the future.
When you run Excel, Word, Outlook, PowerPoint, Publisher, or Visio from Office 2016 or Office 2013 on your computer, you may receive the following error message:
Microsoft Excel has stopped working.
Microsoft Word has stopped working.
Microsoft Outlook has stopped working.
Microsoft PowerPoint has stopped working.
Microsoft Visio has stopped working.
Microsoft Publisher has stopped working.
Before you try the solutions suggested in this article, be sure to have the latest Office updates installed. If you still receive "stopped working" error messages after installing Office updates, open the tab Most Office applications or Outlook and follow the troubleshooting instructions in the order they appear.
The instructions on this tab apply to Excel, Word, PowerPoint, Publisher, and Visio. For detailed instructions, click the title.
1. Disable add-ons using the easy fix tool
Save.
In the next message window CSSEmerg6619.diagcab download completes click the button Open.
Further and follow the instructions.
Click this button to download the Easy Fix Tool and try to fix the problem.
Select your browser from the drop-down list to see instructions for saving and then running the file.
At the bottom of the browser window, click Open to open the file CSSEmerg6619.diagcab.
If the file does not open automatically, select Save > Open folder, and then double-click the file (its name must begin with the characters CSSEmerg6619) to run the simple fix tool.
The Office File Association Wizard will launch. Click Further and follow the instructions.
Select file in the lower left corner CSSEmerg6619, and then select from the drop-down list Show in Folder.
Double click the downloaded file CSSEmerg6619 to run the easy fix tool.
The Office File Association Wizard will launch. Click Further and follow the instructions.
In the upper right corner of the browser window, click the link Show all downloads. In the Library window, select Downloads > CSSEmerg6619.diagcab, and then click the folder icon. Double click the file CSSEmerg6619.diagcab.
The Office File Association Wizard will launch. Click Further and follow the instructions.
2. Disabling add-ons manually
Some add-ins can cause compatibility issues that result in a "stopped working" error for Office applications. To quickly find the cause, start the Office application in Safe Mode. To do this, follow the steps below.
To make sure that the Office application is running in safe mode, look at the window title. The title should look like this: Microsoft Excel (safe mode).
If an Office application doesn't start in safe mode
If the Office application starts in safe mode
Once you've launched the Office application in Safe Mode, select File > Options > Add-ons.
On the list Control Find the item for the relevant add-ins, such as "Word Add-ins" or "Excel Add-ins" and click the button Go. If on the list Control there is no item for add-ins for a specific Office application, select the item COM add-ins.
OK.
Note:
If the Office application starts
If an Office application won't start, repeat the steps to uncheck the next add-in. If on the list Control there was an element for other add-ons, for example COM add-ins, repeat the process for these add-ons as well. If you still can't start your Office application after disabling all add-ins, the problem is not related to add-ins. Try other troubleshooting solutions suggested in this article.
You may experience problems with Office 2016 or Office 2013 applications if you use older versions of these add-ins:
If this does not resolve the issue, click the next heading below.
3. Office recovery
This action is useful if one of the Office applications is damaged. Try quick recovery first, and if that doesn't work, try network recovery. For more information, see the article.
If this does not resolve the issue, click the next heading below.
If this does not resolve the issue, click the next heading below.
5. Incompatible device drivers
Outdated Windows device drivers may not be compatible with Office applications. To update drivers, run Windows Update or Microsoft Update on your computer. To do this, follow the steps below.
On Windows 10:
On Windows 8.1 and Windows 8:
On home screen Click on the Charms bar button Options.
Click the button.
Windows Update.
Click Check for updates.
On Windows 7:
Click the button Start.
In field Find programs and files enter phrase Windows Update.
Check for updates.
Install.
manufacturer's website.
The instructions on this tab are specific to Outlook.
1. Create a new profile
This error may occur when you start Outlook due to problems with your existing Outlook profile. To quickly resolve the issue, create a new profile to replace the existing one and add your email accounts to it again. For instructions, see Create an Outlook profile.
If this does not resolve the issue, click the next heading below.
2. Disable or remove add-ons
Some add-ins can cause compatibility issues that result in a "stopped working" error in Outlook. To quickly find the cause, start Outlook in Safe Mode. To do this, follow the steps below.
To make sure Outlook is running in Safe Mode, look at the window title. The title should look like this: Microsoft Outlook (safe mode).
If Outlook won't start in Safe Mode, the problem is not related to add-ons. Try repairing Office or uninstalling it and installing it again. If this doesn't help, install the latest device drivers on your computer.
If Outlook starts in safe mode, disable application add-ins and COM add-ins one by one.
With Outlook running in safe mode, select File > Options > Add-ons.
On the list Control Find the "Outlook Add-ins" item and click the button Go. If on the list Control no item for Outlook add-ins, select item COM add-ins.
Uncheck the box next to one of the add-ins in the list and click the button OK.
Note: Some add-ons in older versions are known to cause problems. If these add-ons are listed, first uncheck the boxes for them: Abbyy FineReader, PowerWord and Dragon Naturally Speaking.
Restart the application (not in safe mode this time).
If Outlook starts, then the problem is with the add-on you disabled. We recommend visiting the official website of the add-on and checking for updates. If there is no newer version or you do not use this add-in, you can no longer select the corresponding checkbox or remove it from your computer.
If Outlook won't start, repeat the steps to uncheck the next add-in. Run the process on both items in the list Control: Outlook add-ins And COM add-ins. If you still can't start your Office application after disabling all add-ins, the problem is not related to add-ins. Try other troubleshooting solutions suggested in this article.
If this does not resolve the issue, click the next heading below.
3. Office recovery
This action is useful if one of the Outlook files is damaged. Try quick recovery first, and if that doesn't work, try network recovery. For more information, see Recover an Office application.
If this does not resolve the issue, click the next heading below.
4. Uninstall and reinstall Office
Select the version you want to remove and click Next.
Follow the rest of the instructions and restart your computer when prompted.
Once your computer restarts, the uninstaller will automatically open to complete the last step of the uninstallation process. Follow the rest of the instructions.
Select the steps for the version of Office you want to install or reinstall. Close the uninstaller.
Click the button Change computer settings.
In Computer Settings, select Windows Update.
Click Check for updates.
Click the button below to download and install the Uninstall Support Tool.
Follow the instructions below to download the removal support tool for your respective browser.SetupProd_OffScrub.exe.
On Windows 7:
Click the button Start.
In field Find programs and files enter phrase Windows Update.
In the search results, click Check for updates.
If there are updates available, click Install.
If the problem persists after updating Windows, make sure you have the latest drivers for the following devices: video card, printer, mouse, and keyboard. Typically, drivers for these devices can be downloaded and installed directly from the manufacturer's website.
If you're using a laptop, check the manufacturer's website for updated files. For example, there is a known issue with an older version of the DisplayLink user mode driver that is used on some laptops. To update the DisplayLink driver, go to the manufacturer's website.
Feedback
The last time we discussed this topic November 30th 2018 at your request. If you found this article helpful (and especially if you didn't), please leave a review below so we can improve it.
There is probably no need to say how frustrating it can be when a user is typing text in Word, and the program freezes at the most inopportune moment, making it impossible to save the document. But so much time was spent on its creation... But let's see how to save the document if Word freezes. As it turns out, not everything is so bad, and you can still offer several solutions to restore the functionality of the application and even an unsaved document. They are quite simple and any user can master them.
Word is frozen, but the document is not saved: what to do?
Most users in this situation usually begin to use drastic methods regarding closing the text editor. Yes, indeed, this can be done, but only if the operating system is functional. In Windows 10, there is a problem that the application freezes tightly, and no means of accessing the same “Task Manager” work (neither the interface, nor the mouse, nor the keyboard responds to user actions). There is only one way out - forcibly turning off the computer or laptop and turning it on again. That is, it turns out that the question of how to save a document if Microsoft Word freezes is in this case completely unsolvable.
But when you call the editor again, it usually offers to restore the automatically saved copy to a certain point in time. But here everything depends solely on the autosave settings (indicating the period of time after which it should work constantly). Along the way, it is worth noting that this technique is applicable only if the file was initially given a name, since by default the program saves only two states: the initial and the last as a copy. So, if you simply created a new file, but did not save it initially, when you start it again, the editor may not prompt you to restore the saved copy.
Presets
Thus, in order to protect yourself from such situations, it is recommended to make such settings in advance.
In most recent versions of a text editor, you can find them through the file menu with a selection of the parameter line. On the left in the menu that appears there is a save section, after entering which you need to set the desired interval on the right (the smaller the better). For example, if you set one minute as a parameter, you can be absolutely sure that the main document will not be lost when the program freezes. It is unlikely that even with the fastest typing someone will have time to enter too much text.
Microsoft Word is frozen: how to save a document using the editor?
Now let's move on to consider several unusual methods. So, Word froze. How to save a document? So far we are not talking about conservation. The first step is to try to revive the editor in order to make a save after its functionality has been restored. Again, this only applies to cases where the system responds to user actions.
In this case, you need to call the “Task Manager” using the standard 3-button combination or the taskmgr command in the “Run” menu, go to the performance tab and press the F5 key. Then, using the Alt + Tab combination, you need to switch to the editor and after a while (when its functionality is restored) you can save the file you are looking for.
Method for taking a screenshot
You can suggest one more technique if Word is frozen. How to save a document? To do this, you can use creating a screenshot of the screen. The disadvantage of this solution is that when creating a photo, the editor will not display all the text, but only the text that is currently visible on the screen. But it may very well be that it will be possible to supplement the autosaved file with just this fragment when the application is restarted.
A screenshot is usually taken by pressing the Print Screen key in combination with other buttons like Win, Fn, Alt, Shift, etc. These may vary from one computer device to another. Now the fragment placed on the clipboard needs to be saved. For this, any simple graphic editor (for example, Paint) is suitable, in which you need to insert an image and then save the file in any available format.
Convert graphics to text
But let's return to the situation when Word froze. We figured out how to save a document in graphic format. But there is no point in inserting a graphic object into an autosaved file, since in most cases you may need What to do in such a situation?
One of the main solutions, many experts call the use of special text recognition programs like ABBYY FineReader. In the application, you simply need to scan a graphic file and select the conversion of graphics to Word text. In this case, there should be no problems with recognition, since you do not need to scan printed text on paper, electronic copies are recognized instantly, and the occurrence of possible errors in the source text is almost one hundred percent eliminated.
Brief summary
That, in fact, is all that concerns situations when Word freezes. How to save the document, I think, is also clear. But which of the proposed methods should be used as a kind of universal solution? If you do not take into account setting the necessary autosave options, it is first recommended to try to revive the editor through the “Task Manager”. But if this does not help, you will have to take a screenshot and convert the graphics to text.
But, alas, in the case of Windows 10, when not only the main program freezes, but the entire system freezes, none of the above methods will work. You can only hope that after rebooting the system, Word will offer to restore the document to the state of a certain point in time. And don’t forget to first set the minimum interval for saving current copies. It is quite possible that most of the typed material will remain, and the bare minimum of lost text will have to be “retrieved”.
Word Online is a program that allows you to edit and format a document online. It is similar to desktop Word, but there are functions that work differently everywhere.
Among the differences are several editing functions.
If Word Online is not working or responding, try some of the options below, they may solve your problem.
Word Online not working/not responding
General troubleshooting
- First see if you can access it from another browser. For example, open Internet Explorer settings, click “security”, select InPrivate browsing (CTRL + SHIFT + P).
- Check to see if you are using the program on another device. Restart your device, then restart Word Online.
- Sometimes the problem affects only a small part of the users, in a short period of time Microsoft solves the problem. Then you need to write to support to be sure that they are aware of the problem.
Upload the document and edit it in Word.
Use the Word desktop application or WordPad, a feature built into Windows.
Refresh your browser cache
Do it:
- Open the search bar in Start.
- Enter inetcpl.cpl.
- Press "Enter" or "OK".
- Select Advanced under Internet Properties.
- Click Restore advanced settings.
- Repeat until a new invitation opens.
- Select the Remove personal settings checkbox.
- Click Reset and click OK.
Reset browser settings
If you see a pop-up that says, “Sorry, we're having a problem,” reset your browser and then try logging in again.
Sometimes applications or extensions change your settings without your knowledge, so let's try resetting them in Chrome. Saved bookmarks and passwords will be intact. Here's what to do:
- Open Google Chrome.
- Click “Settings”.
- Scroll down and select "Advanced".
- Go to the "Reset" field.
- Click "Reset" and confirm by clicking "Reset" again.
Resetting Chrome returns all features back to the default option.
Install a browser pop-up blocker
Sometimes this problem occurs due to a pop-up blocker. You can get around it by allowing the pop-up blocker for Word online.
However, this works for new files.
Launch your browser in safe mode
Problems in WO happen with compatibility and add-ons. To eliminate them, run Internet Explorer - Safe Mode to disable add-ons and extensions. Do it:
- Open a command prompt (via search).
- Type C:\Program Files\Internet Explorer\iexplore.exe -extoff.
- Click enter.
- Go to the website you access from Word Online and check if the problem goes away.
Imagine that you are typing text in MS Word, you have already written quite a lot, when suddenly the program freezes, stops responding, and you still don’t remember the last time you saved the document. Are you familiar with this? Agree, the situation is not the most pleasant and the only thing you have to think about at the moment is whether the text will be saved.
Obviously, if Word does not respond, then you will not be able to save the document, at least at the moment at which the program froze. This is one of those problems that is better prevented than corrected once it has happened. In any case, you need to act according to the circumstances, and below we will tell you where to start if you encounter such a problem for the first time, as well as how to insure yourself in advance against such problems.
Note: In some cases, when you try to force close a program, Microsoft may prompt you to save the contents of the document before closing it. If you see such a window, save the file. At the same time, you will no longer need all the tips and recommendations outlined below.
Taking a screenshot
If MS Word freezes completely and irrevocably, do not rush to force close the program using "Task Manager". Exactly how much of the text you type will be saved depends on your autosave settings. This option allows you to set the time interval after which the document will be saved automatically, and this can be either several minutes or several tens of minutes.
More details about the function “Auto save” We'll talk a little later, but for now let's move on to how to save the most recent text in a document, that is, what you typed immediately before the program froze.
With a 99.9% probability, the last piece of text you typed is displayed in its entirety in the frozen Word window. The program does not respond, there is no way to save the document, so the only thing that can be done in this situation is a screenshot of the window with the text.
If you don't have third-party screenshot software installed on your computer, follow these steps:
1. Press the PrintScreen key, located at the top of the keyboard just behind the function keys (F1 - F12).
2. You can close the Word document using the task manager.
- Press the “ keys CTRL+SHIFT+ESC”;
- In the window that opens, find Word, which most likely will “not respond”;
- Click on it and press the button “Cancel task” located at the bottom of the window "Task Manager";
- Close the window.
3. Open any graphics editor (standard Paint is fine) and paste a screenshot that is currently on the clipboard. Click here “CTRL+V”.
4. If necessary, edit the image by cutting off unnecessary elements, leaving only the canvas with text (the control panel and other program elements can be trimmed).
5. Save the image in one of the suggested formats.
If you have any program for creating screenshots installed on your computer, use its key combinations to take a picture of a Word window with text. Most of these programs allow you to take a picture of a separate (active) window, which in the case of a frozen program will be especially convenient, since there will be nothing superfluous in the image.
Convert screenshot to text
If the screenshot you took doesn't have much text, you can retype it manually. If there is practically a page of text, it will be much better, more convenient, and simply faster to recognize this text and convert it using special programs. One of these is ABBY FineReader, the capabilities of which you can familiarize yourself with in our article.
Install the program and run it. To recognize text on a screenshot, use our instructions:
Once the program recognizes the text, you can save it, copy and paste it into the MS Word document that was not responding, adding it to the part of the text that was saved thanks to AutoSave.
Note: When we talk about adding text to a Word document that was not responding, we mean that you already closed the program, and then reopened it and saved the last suggested version of the file.
Setting up the autosave feature
As was said at the beginning of our article, what part of the text in the document will be saved even after it is forcibly closed depends on the autosave parameters set in the program. With a document that is frozen, you can’t do anything, of course, except what we suggested above. However, you can avoid such situations in the future by doing the following:
1. Open a Word document.
2. Go to menu "File"(or “MS Office” in older versions of the program).
3. Open the section "Options".
4. In the window that opens, select "Preservation".
5. Check the box next to the item “Auto-save every”(if it is not installed there), and also set the minimum period of time (1 minute).
6. If necessary, specify the path to automatically save files.
7. Click the button "OK" to close the window "Options".
8. Now the file you are working with will be automatically saved after a specified period of time.
If Word freezes, is closed forcibly, or even shuts down the system, then the next time you start the program you will be immediately prompted to open and open the latest, automatically saved version of the document. In any case, even if you type very quickly, you won’t lose much text in a minute interval (minimum), especially since to be sure you can always take a screenshot of the text and then recognize it.
That's all, now you know what to do if Word freezes, and how you can save almost the entire document, or even all the text you have typed. In addition, from this article you learned how to avoid such unpleasant situations in the future.
