Restoring webmoney keeper classic. Restoring access to your Webmoney wallet


An article about how to restore access to WebMoney after reinstalling Windows or formatting your hard drive or the application crashes. The WebMoney electronic payment system is widely known to users today and is used to make mutual payments, purchase goods or pay for services. WebMoney has a complex registration system and places great importance on the security of user accounts and funds.

Each user can choose a convenient method for managing their account, but the following data will be common to all methods:

  • WMID (12-digit code unique for each user);
  • Email address registered in the system;
  • Mobile phone number registered in the system;
  • User-set password.

The presence of all the listed data is a prerequisite for the smooth use and management of a WebMoney wallet, but as practice shows, the most important point and the security system parameter with which users have the most problems is precisely the password and key file (.kwm), which provide access to WMID.

This is due to the fact that in case of loss of a password or key file (.kwm), as well as certificate files (.pfx or .p12), the user needs to go through a rather complex recovery procedure. You must be prepared for the need to send original notarized documents by mail to the WebMoney office or even personally visit the WebMoney certification office.

What is a WebMoney key file

The WebMoney key file is a special file for users of the WMKeeper WinPro application, with which the user accesses his WebMoney account. This file has the same name as the user's WMID (12-digit code) and the *.kwm extension (for example, 123426789012.kwm). The peculiarity of this file is that it has a strictly defined size - 164 bytes.

For greater security, a password is also set on the key file, which is assigned by the users themselves.

To enter a wallet with WMKeeper WinPro in normal mode, a key file is not required. Simply enter the user password. The key file is requested by the program when you launch WMKeeper WinPro for the first time, after reinstalling the operating system, or if you log in from another computer.

How is the key file created and where is it stored?

To create a key file, launch your WMKeeper WinPro and select the menu Tools / Program parameters / Safety.

In the Program Options window that opens, click , and specify the path to save the key file and the access code to the key file.


Save the key file in a convenient and safe place, and remember the password to access this file.

Restoring access to WebMoney after reinstalling Windows or formatting the hard drive

Everything described above is just a background story, which is indicated so that the user understands what a key file is and what is required of him if he tries to access his WebMoney wallet after reinstalling the operating system or, for example, formatting the hard drive.

Often such a requirement from WMKeeper WinPro comes as a surprise to the user, since he does not remember the location of the key file or, what happens more often, he forgot to copy the WebMoney key file before installing the operating system or the flash drive on which its backup was stored already contains other files.

Of course, WebMoney has a special procedure for such cases, which is described in detail on the official website. But as mentioned above, its implementation is associated with the fulfillment of a number of conditions that are not always convenient or possible to implement. This also applies to the provision of notarized copies of documents and the need for the personal presence of the account owner when submitting the corresponding application.

So, after launching WMKeeper WinPro, the program prompts you to enter the WMID and password, as well as the location where the access keys are stored.


Since this is the first attempt to enter the program from the specified computer (or after reinstalling the operating system), WMKeeper WinPro cannot find the service file, and therefore offers to select the possible reason for this, as well as the situation with the presence of the key file (specify the path to it and enter the password for the file).


To recover a key file (.kwm), run Hetman Partition Recovery and scan the flash drive or hard drive on which the key was stored. If the key file was stored on your computer's hard drive, it is better if you remember the folder in which it was saved - this will make it easier to find.


Select the file you need and save it to a convenient location, after which you can continue logging into your WebMoney account using WMKeeper WinPro.

Restoring WebMoney system files

A description of restoring user access to WebMoney wallets will not be complete without mentioning another important point - the restoration of the history of WMID transactions and internal mail correspondence.

The fact is that the entire history of your WMID, in the case of using WMKeeper WinPro, is stored in the Wallet File on your computer. This file has the name of your WMID and extension ".pwm". It is created automatically by Keeper while it is running, and is saved by default in the user profile on drive C:

C:\Users\ (Username)\AppData\Roaming\WebMoney


In addition to the specified file, in the WebMoney folder of the user profile there are three more files that are created by WMKeeper WinPro and are used by the program during startup and loading of the transaction history, these are:

  • 153083588289.init (hidden)
  • 153083588289.pwm.db
  • 153083588289.pwm.safe

The absence, deletion or loss of a wallet file will not become an obstacle for the user to access their wallets, but without it the history of transactions and correspondence will be inaccessible. It should be partially restored on your WMKeeper, but the WebMoney servers store history for the last three days, which is automatically loaded by the program upon startup.

The history of transactions on your wallets can be seen using the service "Reports" on the WebMoney website. But you can also try to restore it in your Keeper. To do this, run Hetman Partition Recovery and recover the lost files of your WMID wallets and all the contents of the folder C:\Users\ (Username)\AppData\Roaming\WebMoney.



Just keep in mind that the wallet file is encrypted with a key file. If after the loss or before restoring the wallet file the key file was changed, then the wallet file in this case becomes invalid.

WebMoney has a rather confusing procedure for returning the ability to use an account if the user has forgotten the password, key file, code for it, etc. We will tell you how to reset this data for users of various systems - WM Keeper Standard, Keeper WinPro Light, Classic and restore lost access to the latter as a result of reinstalling the OS.

Password recovery from WM Keeper Standard

If you are a user of WebMoney Keeper Standard or simply Mini, i.e. you access your e-wallet directly in the browser, then the solution will not be difficult:

Next, a message will be sent to the specified email or mobile number containing a link to the account data change page, where you can set a new password for WM Keeper. All that remains is to choose the method of confirming the security system:

  • through the phone number whose number was specified by the user during registration;
  • using the E-NUM system.

Enter the received code in the special field on the next page, you will be logged into your WebMoney account automatically.

Features of WinPro Light

Only the procedure for changing the current password is available if the client has forgotten it:

  1. Log in to your WebMoney account Keeper Vinpro Light using the E-NUM service or log in using the certificate received during registration.
  2. In the security settings, set a new code.

The system will not require confirmation of the action from you.

Restoring access to WinPro Classic

To avoid problems with WM Keeper WinPro Classic after reinstalling the OS, make sure of the following:

  1. You have the code for the key file and, in fact, the file itself with the KWM extension. If necessary, create a new one, since the WM service team will not be able to help you restore it after reinstalling the OS.
  2. Save the wallet file (has the PWM extension).
  3. Write down your WMID and the code for it on paper, make sure that the E-mail and telephone number specified during registration are correct.

After reinstalling the OS, to be able to use WM Keeper Classic, do the following:

  • install the application, enter WMID;
  • click "Recovery";
  • indicate the location of the key file and the code for it;
  • indicate where the wallet file is saved.

WebMoney will display a message about the need to activate your account, then you can receive the corresponding code by mail or SMS.

Procedure for changing the WM WinPro Classic password

If the user has forgotten the password for the desktop application, they will have to carry out the procedure for regaining control. It can be carried out according to a simplified or standard scheme.

Simplified diagram

This option for gaining access to WebMoney Keeper Vinpro Classic provides the following points:


  • a message containing a verification code will be sent to your phone;
  • enter it on the page with the appropriate form (do not delete the message, since the received data will be required to access the key file).

Next, you will be asked to answer the previously selected security question.

Hello, blog readers and guests! Having trouble logging into your Keeper Classic? Did you just forget your password or do you suspect it was stolen? Considering the capabilities of the payment system, control over the situation urgently needs to be taken into our own hands. Now let's see how to restore your Webmoney wallet using special services and other options.

You can quickly regain access to your WebMoney account in only one case. For its implementation, the following conditions must be met:

  • Having control over your linked phone and email;
  • The account contains only correct information about yourself;
  • WMID, associated phone number, e-mail must be known.

If these conditions are met, then recovering the password and even getting a new key file will be quite simple. First, let's look at this particular case, and then another option.

Fast way

First, let's go to the official page designed to regain control. There are quite a lot of opportunities here. In this article, we will consider the first option.

Please note that in this case we will be able to restore access to your WebMoney wallet, but not change personal information. Is this what is needed? Then let's continue.

After selecting an option, a new page will open. You will be prompted to enter your WMID.

Enter the data requested by the system and click “continue”. Next, you may be asked to provide some of the personal information that appears in your account. Enter them. If everything is in order and the information matches, then we move on to the next step.

A service message will be sent by email. In this case, the email address will be partially displayed so that the owner can remember it, but the attacker could not guess it. Hasn't the letter arrived yet? Wait a little, not everything is always done with lightning speed.

A short message with a verification code will be sent to your phone. If password recovery and control in general are successfully completed, the code will still be useful. This will become the new password for key and authorization files. Will it be possible to change? Of course, but complete the recovery process first.

Was the code received successfully? Then enter it into the recovery window and move on. You may be prompted to enter additional verification information. For example, the owner’s last name, first name, patronymic and the answer to the security question.

Is all data entered and correct? In this case, continue and wait for an email with a new key file. Download and you can use them to log in together with the code that you received earlier via SMS.

Congratulations. Now you know how you can quickly restore your Webmoney wallet using your linked email and phone number. Is this not your case and you don’t have access to e-mail or mobile phone? Do not be upset; for the true owner of the wallet, a way out can be found. I’ll say right away that it may still be faster if you restore your mobile number and email. Option not suitable? Then read on.

Alternative methods

I note that options for returning access to WebMoney can be quite individual. Much depends on what information you used to register and what you have access to (mobile, email). All you have to do is either look for your case in the official help, or contact technical support. Now I’ll show you where this can be done.

Please note the highlighted help section.

The screenshot above shows where you can contact support staff. If you decide to get the information you need this way, be prepared to wait a while for a response.

It is also worth considering another important nuance. Webmoney is a serious payment system, and in order to regain access to Keeper Classic or another interface, employees need to make sure that the true owner of the account is in front of them. Therefore, it is worth preparing for a recovery method when identity verification is required. Please note the special statement.

Is this version current now? It's simple - the address where it can be found is indicated above. You just need to go and see.

Where should I submit this application? If you live near the Certification Center, then you are lucky and you can submit the document in person. If you live in another city, you will need a notary stamp. The document is then sent by mail. I'll show you where to look for the address.

I hope that now there will be no difficulties with the question of how to restore your wallet in the Webmoney payment system. In any case, it is better to check the sequence of actions and current information on the official website of the system. In this publication, I tried to provide the necessary information that will allow you to understand the essence of the process and prepare the necessary information in advance to quickly resolve the situation.

Was the information useful? Anyway, you can rate it below and also subscribe for free blog updates. We'll look into the possibility soon. In addition, many more interesting moments from the world of finance and making money on the Internet await us.

Many of us use electronic wallets, and it often happens that the account password is forgotten. In this case, access restoration is necessary. This procedure is individual for each payment system. We will talk about how access to WebMoney is restored.

To Keeper Mini

Let's start with the fact that the system has several options for managing wallets. Let's look at the process in the most popular application -. Everything is very simple here. Here's what you need to do to successfully restore WebMoney if the system reports that the password you entered is incorrect and you don't remember the other one:

After all of the above, you will be automatically logged into your wallet and you can use it.

To Keeper WinPro (Classic)

In this case, the solution to the question of how to restore a WebMoney wallet is a little more complicated due to the specifics of the protection and system policy in relation to this Keeper. The problem may not only be your forgetfulness, but also damage to the special key files that provide access with your login and password.

First of all, you need to check all possible combinations of login data and make sure that you have a mobile phone with you, the number through which registration took place. So, if a miracle does not happen, you need to perform the following procedure:

This way, you can recover not only the password, but also the key file, as well as the digital certificate.

It is worth remembering: if you have copies of the files required to log in, but do not remember your password or login, it is impossible to restore your WebMoney wallet from the file, since this is only part of the security protocol, and not the entire successful identification procedure.

Also, when submitting an application for restoration, you may be required to provide a notarized scan of an identification document. In this case, the process may be delayed, taking into account sending the document to the address of the nearest company office.

We hope you have figured out how to restore your WebMoney wallet and can deal with the problem yourself.

Restoring a WebMoney wallet: Video

If a user has forgotten his WebMoney password, there is no need to sound the alarm. There is a solution to the problem and it is in this article. Below is how to change your password on WebMoney, as well as how to restore access to your account if your mobile phone is lost.

Recovering your WebMoney password is not such a big problem. Forgetfulness, losing your phone - there can be a lot of reasons that led to this. They are not important. It is important to know how to log into WebMoney if you do not have access to your phone.

This is a rather complicated action, which also takes a lot of time. Restoring login data in this way assumes that the user provided real data in his registration form. If they were fictitious, it will not be possible to restore the account.

Regaining Control

Secondly, if the information is real, but the client does not have a formal certificate, which is given when providing certain documents, then restoring the WebMoney wallet will be even more difficult. In order to return everything to its previous places, you will have to communicate with those for a long time. support, central office and many more. It is difficult to predict when this procedure will end.

If you have a certificate, then you can write an application to the certification center. You may have to do this in person - by visiting the center, or by sending a letter. All documents must be certified by a notary office.

Such a statement is considered within 10 working days and if no further claims arise, then the phone number will be changed and the data can be restored using it. It is important to know your WMID - participant identifier. It will also come in handy if a WebMoney user has forgotten their login. In this case, you will need to enter a phone number, WMID or email.

You can learn how to access WebMoney if your phone is lost from the video from the author Aleksandr Ivanov.

How to restore WMID is the second very popular question and also one of the frequent procedures faced by system clients.

  1. For Keeper Mini, you only need to request a WebMoney password change on the website my.webmoney.ru. After this, a link will be sent to your smartphone or email. You can change your WebMoney password by following this link.
  2. For Classic or Light you will have to spend more time and nerves. Actions are already taking place on the website key.wmtransfer.com, and the operation itself may depend on many nuances, thereby making it either very easy or very difficult. It all starts with entering your WMID, after which you need to indicate your date of birth. Next, you will receive a link by email that you need to follow. Further actions must be performed following the instructions.

WMID recovery sequence

You can find out how to change your password to a new, more improved one below.

Instructions for replacing the old password with a new one

To replace it, you must follow the instructions below:

  1. Click on the “Settings” button, then “Security”, “Password” and “Change”.
  2. After this, a new window will appear where you need to enter the password that the client is currently using. Below is the new data. After this, you need to confirm the operation using your mobile phone and complete the action by pressing the “OK” button.

An electronic wallet, like personal mail and many other sites and systems, involves storing personal information and money as well. Such things should be hidden behind seven locks, and in this case, behind a high-quality and indestructible password.

It should not be popular and easily accessible to an attacker:

  • 1234;
  • 4321;
  • password;
  • Date of Birth;
  • house number and street name;
  • the name of the mother or other family member;
  • the name of a cat, dog, or other pet.

It should be chaotic. It is best if it is just a set of hard-to-read symbols, letters and numbers. It must use lowercase and uppercase characters. Of course, the above tips do not change the fact that it should be memorable for the user. If you enter a chaotic set of incomprehensible symbols and letters on the keyboard without thinking, this will, of course, confuse the fraudster, but also the client of the system - that is, you - too.


Changing security data
  • it must consist of 8 characters or more;
  • You shouldn’t pretend to be a “polyglot” and select words from foreign languages;
  • It is best not to write it down, and if you have written it down, you should not leave it in the system or on a piece of paper next to the computer;
  • it needs to be changed every few months.

Video “Restoring access to WebMoney Keeper Classic”

The video provided by the WebMoney channel will also be useful for all users of this payment system.


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