Recovering an old Skype account. Login not recognized - what to do? How to resuscitate Skype if you forgot your password and email

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"I can't remember the password for account Skype. What to do?" – many users of this popular IP messenger have faced this question. A similar situation may arise, for example, when you have not used this program for a long time, and when reinstalling Windows You need to log into your account again.

There are several methods to restore Skype without losing personal data:

using normal recovery;
by contacting technical support;
through additional software.

Which one to use depends on whether you remember your Skype login and the personal information you specified when you created your account.

Normal Skype recovery

If you need to restore access to your account Skype recordings, you can choose one of the following options:

create new account;
try to enter the old one.

In the first case, you will erase all your contacts saved in your personal account, text messages, photos and video files. You will need to fill out the form again, set an avatar, etc. And if there was money in your account, it will also disappear. Therefore to this method restoring access to Skype should be used only in extreme cases, when all other methods of resuscitation have proven useless.

Normal Skype recovery can be done when the user has forgotten the login password, but remembers the login and email. If the user has lost the key to his account, but remembers the login and has access to the email address that was specified during registration, then he is lucky, because in this case the recovery operation will take place quite quickly.

Open Skype and in the window for entering the login/password pair, select “Can’t sign in to your account?”.
The browser that is used on the PC to access the Internet by default will automatically launch official page Skype. You need to maintain your existing email (mail) associated with your account and click “Submit”.
A message will appear stating that specified address Instructions have been sent so you can change your password. After receiving this message, you will have 6 hours to restore access to Skype.
Next, you should go to your email, find a letter from Skype technical support and open it. There are times when the letter ends up in the “Spam” section. Therefore, if after some time you do not receive any news, look in the indicated place.
The message will contain a link, clicking on which will take you to the password change form. If the link doesn't work, you can enter the code manually.
If the specified mailbox is linked to several accounts, then you will additionally need to select the login for which you forgot the password.
In the next window we try to change the password. By entering new code access and confirming it in the appropriate lines, and then click “Change password and sign in to Skype”.
Now to enter your page you should specify your login and new code.

How to resuscitate Skype if you forgot your password and email?

If you remember the mailbox you used when you signed up for your Skype account and you can currently access it, that's great. Much worse if Email No. To restore Skype in this case, you will need to contact technical support.

However, if the system still stores your login and code, and you also log in independently Personal Area, you need to do the following:

Log in to the account from which you have successfully forgotten the code.
In the Skype menu, select the “Personal Data” tab, and then “Edit...”.
In the window that opens, click on “Management”.

Your contact information and, accordingly, your email will appear. This is exactly what you need. Having found out the address mailbox, you can restore Skype using the first partition.

If Skype has not saved your data, then you need to write a letter to technical support. In this case, you need to do the following:

Log into Skype and in the login and password entry field, click “I can’t log in...”.
In the mailbox entry window, select “Contact technical support.”
You will see instructions indicating what to do in this or that case. Click on the support request page.
In the window that appears, select what is shown in the figure, and then click “Next”.
Then we activate “Email support”.

After completing these steps, a form will open in which you will need to reliably indicate your contact information, your existing Skype login, when your account was created, several contacts, etc. If you transferred money to your account, you should also indicate how the transfer was made, the amount of the last transfer and its date.

Then you need to highlight your situation as accurately as possible. Text like “I forgot my Skype password and don’t know what to do next” or “Please help me change my password” will not work. How to change your password is indicated in the Skype manual, so it’s best not to contact technical support with this problem.

After sending the letter, a response will be sent to the specified email within a few days. If it is positive, then it will tell you how to change your lost password or something like that.

Recovering your password using Skype Password Recovery

If none of the above methods helped change (reset) lost password, there is one last chance - the Skype utility Password Recovery. With its help you can:

recover lost code not only from Skype, but also from many other applications;
protect your account from hackers;

A situation where access to a Skype account is lost for one reason or another and needs to be returned is not at all uncommon. How to recover your Skype account if your account has been hacked or your password has been completely erased from your memory - we will tell you in the instructions below.

Let's say you just can't remember it.

There are two ways to recover your Skype account. One of them, simpler, implies that the account is linked to valid number phone or email address. If this data is not available, you can try restoring your Skype account via a letter to technical support. This, of course, is more complicated - this method has nuances, which we will also talk about today.

By the way, the article is about how you can’t wait for you to read it.

Method No. 1

Restore Skype account by login, as we have already said, it is not difficult:

Go to the official website of the program and click on the login link, which is located on the right top corner

Enter your login

A window for entering a password will open. Notify the system that you forgot it by clicking the link below

Choose a reason why you can't log in in this case"I do not remember the password"

Enter your email address in the window that opens or phone number, linked to your account, and enter the characters from the picture

Click "Next"
A security code will be sent to your phone or e-mail, which you will need to enter in the window provided for this.
After these steps, the password will be reset, enter a new one - and Skype account recovery is complete. Additionally, you can look at the article ““, it has its own characteristics.

It's important to know that if you have two-step verification enabled, this method will not work. But you can always use the second one.

Method No. 2

How to restore to Skype old account if you have two-step verification installed or do not have access to the phone and email associated with the account. This method is more complicated and will take a little longer, but the problem can still be solved.

Here's how to recover your Skype account using this method:

Exactly the same as in previous instructions, enter your login by opening the login link
Select "Forgot your password?"
Please indicate the reason why you lost access to your account
In the next window, enter the characters from the image and click “Next”
A new window will open in which you will be asked to enter an E-mail for communication that is different from the one associated with your account.

Look, in different ways.

The email must be working, a secret code will be sent to it

Receive it, enter it in the specified line and click “Confirm”
In a new window that opens, the system will ask you to provide your personal data and answer several questions that will help identify you as the account owner
You will need to indicate your first name, last name, date of birth, country and home region
Remember the passwords you have already used to log into this account
Indicate yours Skype name, three people from your contact list and the email address you provided during registration
After you enter all the data and click “Next”, the information will be sent for verification, which will take about 24 hours
If technical support considers that the account belongs to you, you can reset the password and come up with a new one, as in the first method. And - restore access to your account. All the details are collected in our next article.

How to restore Skype, knowing only your login? What to do if your contacts or correspondence have disappeared somewhere? Find answers to these and other burning questions below.

Recovery by mail

How to restore Skype, more precisely forgotten login and password? Very simple:

1.Log into the program on your computer (laptop) or go to the skype.com website in a browser, click “Login...” - “My Account”.

2.In the main program window that opens, find the active link at the bottom “Can’t log into Skype?” Click on it.

3.In the field that appears, enter your email address.

Important: the email address you must specify is the one to which you “linked” your Skype account when you created it.

4.Click Continue.

Instead of this action, you can enter the received code in a special field. This field can be found by clicking on the link “Already have a recovery code?” in the password recovery window.

Recover by phone number

If you want to restore your account by phone number, follow the same steps as in the previous paragraph, only in the field where the email should be entered, enter your number (it must also be linked to Skype in advance). When the SMS arrives, read it carefully and follow the instructions described in the message.

Help from the support team

If the previous ones don't suit you classic methods to restore access and you want to restore your account without email, contact support (it's free):

Go to the official Skype website: skype.com.
Click the "Login" button.
In the drop-down menu, click “My Account”.
Follow the link "Can't sign in to Skype?"
Click "Contact Support".
Read carefully - what if something is missing? Find the link “Support Request Page” in the text and follow it.
You will see new page called “Choose a Problem.” In the "Choose a help article" section, select "Account and login information."
Once you select a section, another box will appear below “Select related problem" Here you should select “Question about resetting and recovering your password.”
Click Next.
You will see two options further actions: Ask a question in the Skype community or get support by email. Choose the second one.
Fill out the long form and click “Submit.” Staff will respond within 24 hours.

To contact Skype support managers, you can use this link https://support.skype.com/ru/support_request?

If your contacts are missing...

To restore contacts on Skype, you need to:

Log in to the program using your login.
Open the “Contacts” menu in the main window of your account.
Select the “Lists” menu item.
Click "All".

If after completing four steps nothing has changed in your contact list:

download from open sources worldwide network SQLite program (preferably portable version),
run it
find in search bar“Start” your computer (laptop) file “main.db”,
return to the “SQLite” program window and click on the “Open Database” button,
specify the path to the "main.db" file you just found,
click on the “Browse Data” tab,
in the “Table” line, select “Contacts”.

A list of your missing contacts will appear in front of you. Now you can add them to Skype by copying them one by one, as you did before. In this simple way you can restore your contact list.

If the program is deleted or the shortcut is missing...

Recover deleted Skype more easier than forgotten password:

1.Make sure first that Skype is really deleted. To do this, look for it in the list of programs (go to “Start” - “Control Panel” - “Programs” - “Uninstall programs”). If among installed programs There is no Skype - you need to restore the deleted Skype again.

If the program was found in the list, but its shortcut disappeared, it means that you could simply delete the shortcut from the desktop or from another place where you are used to launching the messenger, or this happened after a failure. Click on the found program right click mouse and select “Send...” – “To desktop”.

2.To download the most latest version program, go to the official Skype website and click “Download”.

3.Select the type of your device (for computers and laptops - this is the first tab).

4.Click “Upload” or “Download”.

5.After downloading is complete installation file, open it double click to begin installation.

6.Run the program as you usually did (via the desktop icon, the Start menu...) and enter your username and password to gain access to your account again.

If you are sure that the program has not been removed from your computer and you want to access the messenger through the Start menu, you can pin it there:

Go to Start.
Enter "Skype" in the search field.
Find the blue program logo among the results found and right-click on it.
Select Pin to Start Menu.

If the program is found, you have created a new shortcut, launched it, entered your login and password, but it still does not work, you need to install it again (follow the steps from the previous instructions, steps 2-5), but first remove the remnants of the non-working version. To do this, go to “Start” – “Control Panel” – “Programs” – “Uninstall Programs”, find the line with the program, select it and click “Uninstall”.

There is a program, but it doesn't work...

If Skype is not working for reasons unknown to you, try updating your Internet browser to the latest version.

Skype is linked to the settings and state of the "native" OS Windows browser Internet Explorer, so it wouldn’t hurt to update its version and reset its settings.

It does not help? Then proceed like this:

1 way

Make sure that the program does not freeze on startup. For this:

1.Go to the “Task Manager” by pressing the combination “Ctrl”, “Alt”, “Del”, then “Launch Task Manager” or by right-clicking on the very bottom line on your screen (where the open source software and files) and selecting the “Launch Task Manager” command.

2.Look for the line “Skype...” on the second “Processes” tab.

3.If found, the program is running, but with errors. You need to terminate this incorrect process by highlighting it and clicking “Finish...”.

4.In the new window, click “End process” again to confirm the action.

Method 2

1. Exit Skype completely if you have not yet logged out: in the tray below, near the clock, find the Skype icon (if not all icons are displayed, click on the arrow so that the list opens), right-click on it and select “Exit”.

Minimized Skype may appear in the tray as green tick or in the form of a blue symbol with the letter “S”.

2.Go to Start.

3.In the search bar, enter “%AppData%\Skype” to find the folder with your personal data.

4.Go to the found folder by clicking on the search result.

5.Once in the found folder, click on the “Tools” menu (“Organize”) and select “Folder Options...” (“Folder Options”). The names may be different on different operating systems.

6.Go to the “View” tab in the window that opens.

7.Find at the end of the list the line “Show hidden files, folders...” and check the box there.

8.Click “Apply”, then “Ok”.

9.Find in open folder file "shared.xml" and delete it.

10.Try to run the program again. If it still doesn’t work after that, you will need to delete Skype. But first, it is better to copy the contents of the folder in which you deleted the file to another location. This is required in order to restore messages on Skype (correspondence) after the messenger is restored to service.

11.Uninstall the program: go to “Start” – “Control Panel” – “Programs” – “Uninstall programs”, find the line with the program, select it and click “Delete”.

12.Install Skype again by downloading new version from the site.

13. Transfer what was previously copied to the folder newly created by the program (you can find it in the same way as described in paragraphs No. 2-3 of these instructions).

14.Now everything should work!

Third-party assistant programs

If you fail again, we will continue to restore:
1.Download the program from a reliable source " Revo Uninstaller"and install it on your computer.

2.Open the program.

3.Find the Skype icon in the main “Revo...” window that opens and select it.

4.Click the “Delete” button.

5.Select advanced mode.

7.After a short removal process, the program will search for the remaining fragments of the messenger in the registries. Carefully opening all the “pluses”, find the names “Skype” and “callto” in the registry branch and check the boxes next to them.

8.Click the delete button.

9.Repeat steps No. 2-3 from the previous instructions and delete everything from the found folder.

10. Transfer back the old copied files, as indicated in point No. 13 of the previous instructions.

Unlike the previous utility, Password Recovery is paid. By downloading and paying for it, you can find out your lost password, and also protect your account from scammers and hackers in the future. After launching the miracle program, enter your Skype login in the first field and click “Start...”

After finishing its work, you will see the result. If the utility finds a forgotten password, it will be indicated in the program window; if not, you will have to look for another way to recover the messenger.

Recovering through another account

If you have previously linked your Skype account to your Facebook or Microsoft account, you can sign in through one of them. For this:

Lost your contact list in your favorite messenger? This can be fixed! If you have forgotten your Skype password, recover it via your phone number or email using our detailed instructions.

Have you always logged into Skype on your computer or phone automatically? But something went wrong, you forgot the data from the program and don’t know how to recover your Skype password? Or has your account been hacked? A way out can be found in any situation. There are several ways to renew your account.

What methods are effective?

The choice of method for restoring access to your profile depends on whether you remember the email address you provided during registration. Have you forgotten him too? The identification procedure is becoming more complicated, but there is a chance. It is also possible to restore Skype by phone number.

If you remember your login or email address

You can restore Skype using your login by following this algorithm:

1. Launch Skype, a dialog box will open to enter your account login and password.

3. The official page of the program will open in the browser. You must enter your email address in the special field. Please double-check the information you entered and you will receive an email to the address you provided. further instructions on restoration.

4. Confirm the address by clicking the “Submit” button. You will receive instructions by email with instructions on how to reset your Skype password.

5. Open your mail, letters usually arrive quickly. In very rare cases, delays are possible, but they do not exceed 30 minutes. The letter still hasn't arrived? Check your spam folder; often emails from the service end up in it by mistake. The account password recovery information provided in the email is valid for 6 hours. After the expiration date, you should repeat the previous steps again.

6. Once you open the message, you will see an offer to follow a specific link to restore Skype automatically. When incorrect display links, enter the code specified in the letter manually.

7. After this, the program will prompt you to create and enter a new password combination. You must enter new data 2 times: the created password and its confirmation. It is important that both values match for the recovery to complete successfully.

You don't remember your email address

The most in a simple way, how to recover Skype if you forgot your password and email, there will be an option to gain access to running program on another device. This can be done if you use the same account on different gadgets.

What should be done:

open Skype on the device where it is available, select the “View” tab, hover the cursor over it;
click on the tab and in the window that opens, select the line “Personal data”;
these simple steps will help you gain access to personal information, including the address at which your account is registered.

Once you find out your email address, you can recover your forgotten password using the algorithm described above.

If there is no way to find out email address, because you don’t use multiple devices when working with Skype, there is another recovery method. To implement it, you need to contact support. The company's technical staff consists of foreign specialists, so the letter must be written in English language. The message must indicate financial information about the activities you recently performed on Skype. These are the amounts and dates of payments, the first and last 4 numbers of the card, if a transfer was made from it, as well as the name of the person for whom it is registered.

If there were no payments and you still don’t remember your email or login, unfortunately, you won’t be able to restore your account. You will have to go through the registration procedure for a new user.

Other password recovery methods

Exists special utility for storing passwords “Skype Password Recovery”. It will help you recover Skype using your login and password. The application has the following features:

storing account passwords;
additional protection against burglary;
recovering account data.

With this program you can find a password. The procedure is carried out automatically and takes from one to two hours to a couple of days, depending on the complexity of the combination. Automatic selection password is possible for profiles that you used after installing the utility.

There are no hopeless situations. If you have forgotten your Skype password and cannot access your account, use the suggested methods!

- This modern programs, which provides an excellent opportunity for people from other parts of the world to communicate with each other completely free of charge. At the same time, you can not only hear the familiar voice of your interlocutor, but also see him. You can exchange instant text messages, photos and video files, and also find new friends. Today, it is difficult to meet a person who would not use this program and did not have his own account in Skype service. So let's look at an example, possible methods password recovery and Skype login if you forgot it.

Restoring your Skype login is a common procedure

Very often, it happens that several people use the same computer and each of them has their own account in Skype system. In order for each user to be able to log into their account, they must constantly exit the program and then enter the password again. Also, in case of a program update or when changing a working computer, you have to log in using a password. But what to do if you forgot your password and login? How to recover your Skype login think about it, almost every Skype user.

To begin the password recovery procedure, click on the line "Can't sign into your Skype account?" which is located at the top of the login and password entry field. Program in automatic mode will open the official Skype page in your browser. You will see an empty field in which you will need to enter the email address that was specified when registering your Skype account.

After you enter the address, press the button that says "send". Within a few seconds, you will receive an email containing a unique link. All you need to do is follow this link within 6 hours. You can use manually recovery or active link, the choice is yours.

You can also use a temporary code to recover your Skype password. Using the marker, you can enter the password manually. And again, do not forget that the code valid only 6 hours. After this period has expired, you will have to submit a request for restoration again. After you have completed this operation or followed the links automatically, you will be prompted by the program to enter New Password And new login. Be sure to remember the new password so that you don’t end up in a similar situation again in the future. If the operation was successful, a notification will appear on the screen stating that you can now log into Skype with a new password.

Sometimes it happens that a letter with a code recovery ends up in the spam folder rather than in the inbox. Now you know how to recover your Skype password using email and will be able to get out of this situation on your own.

Recovering Skype without mail

There are situations in which it is impossible to enter the mail that was indicated when registering Skype, what to do in this case, how to restore skype without mail? There is also an answer to this question. Before writing to the service technical support try the following procedure, it is likely that the system remembers your personal information for logging into Skype. So, in top menu Skype, click on the Skype item, then - "Personal data", Further “Edit my details...” Information will appear to your left that contains personal information. At the very top click "Control". After this, a page will open, and go to the point "Contact details", the email address must be indicated there. After this, knowing your email address, we perform the above password recovery operation using the email and the entrusted link.

It is not uncommon for cases when you don’t remember both your Skype password and email password. In such a situation, all that remains is write to technical support. You can send a letter requesting password recovery here: https://support.skype.com/ru/support_request?

However, before making a recovery request, think carefully about what information may identify you. For example, names of contacts, number of friends in your contact list, payments you made and other similar information. If the technical support staff considers the information you provide to be reliable and sufficient for your identification, they will send you detailed instructions How to restore Skype on a laptop or computer. If, however, you are unsuccessful in retrieving your password, there is no other option but to create a new account and try to be a little more careful in the future. Try to create a password and login in your new account that will be associated with something, in this case, you will not be able to forget it and will no longer find yourself in such a difficult situation.