Virtual PBX from Beeline - Beeline IP telephony. Beeline home phone: connection and communication features
Virtual PBXs are gradually gaining popularity. They are cheap, require no maintenance, and provide decent functionality to corporate clients. Similar services are offered by many telecom operators, including mobile operator Beeline. What does " Virtual PBX"from Beeline and what can she do? Let's try to look at its functionality in our detailed review.
Features of the “Virtual PBX” service
The “Virtual PBX” service from Beeline is aimed at corporate clients. It provides modern digital telephony capabilities without requiring the purchase of expensive equipment. Previously, telephone installation of offices was carried out using institutional telephone exchanges, to which external telephone lines were connected - this created difficulties with moving. Today, to create telephony in the office, you only need the Internet.
“Virtual PBX” works on the operator’s side, where all the equipment is located. On the client side, VOIP phones are installed or softphones– no other equipment is needed here. After connecting and activating the service, you only need to configure the phones installed in the office. Office employees will be able to communicate with each other, receive external calls, and make long-distance and international calls.
Equipment for connecting the office to the Internet is purchased by the client independently. Also, he is responsible for choosing a provider - Beeline provides only SIP telephony.
For organizing call centers and customer support services it is possible to connect numbers with the prefix 8-800. Clients will call such numbers absolutely free of charge. In addition, SIP from Beeline provides the following features and functions:
- Manual transfer of calls between employees;
- Automatic distribution of incoming calls;
- Providing short numbers for internal dialing;
- Integration mobile phones into a single corporate telephone network;
- Preferential tariffs for calls within the network;
- Inexpensive tariffs for domestic and international communications;
- Lack of geographical reference;
- Call forwarding;
- Call holding and waiting;
- Connecting external numbers;
- Setting up an automatic voice greeting.
SIP telephony from Beeline and the “Virtual PBX” service are the whole world modern communication capabilities. By using the services of Beeline, each client receives a reliable and stable connection via the Internet. A virtual PBX allows you to quickly install office telephones and distribute telephone numbers among employees. Also, call centers are organized on its basis to support customers and provide assistance to them. The service is managed via the Internet using a special web interface.
When you move your office, all phone numbers are saved - just connect your phones and computers to the Internet. In the case of landline telephony, moving without losing numbers would be extremely difficult.
How to activate the “Virtual PBX” service
Are you interested in the “Virtual PBX” service from Beeline, and do you want to take advantage of this offer? In this case, you need to submit an application for connection - this is done by the manager responsible for working with telephony. Sending an application from the Beeline website is free. It is also possible to order the service at the operator’s offices. There you can also check communication tariffs.
The “Virtual PBX” service is available for large clients with more than 50 employees and workplaces. Otherwise, connection to the service will be denied.
Beeline company offer home phone- this is worthy of attention digital service. It is perfect for those subscribers who actively use home telephony. Pay attention to the main positive characteristics of this service:
- Low cost of long-distance and even international calls (provided by IP telephony capabilities).
- Great amount additional services. You can use white and black lists and a completely free phone number identifier.
- When planning to move to new apartment you can save yours old number. Only for this you need to install Beeline Internet in your house.
- The subscriber can use a unique function – video call.
Thus, telephony opens up a lot of opportunities for pleasant and long-term communication with relatives and friends. Please note that you can use a regular device as a communication device. push-button telephone. But if you wish, you can completely calmly do without any equipment. To do this, you just need to install the Softofon program on your computer; it will allow the subscriber to make any calls.
Choosing a suitable tariff plan
Most importantly, connecting to this service is free; you should carefully read what tariffs the company offers.
- "Unlimited + Beeline RF".
If you chose the first tariff, then the monthly subscription fee will be only 300 rubles. For this amount you can absolutely safely make calls to landlines and Russian Beeline telephones. For those who like to talk a lot and often, this tariff is quite a good offer. If you don’t make a lot of calls and often, and therefore don’t want to overpay for communications, then pay attention to the second tariff from the list presented. You will pay only 44 kopecks for one minute of communication, and 80 kopecks for all Russian Beeline numbers - this is a significant saving.
Connecting a service: choosing a method
In any case, the choice is yours. To plug this service you can in any way that suits you. For example, many subscribers prefer to use their personal account. There you can completely freely, slowly, choose the service you need and tariff plan, suitable for you. Today, to create telephony, for example, in an office, you only need to connect to the Internet.
Thus, the Beeline home telephone service is a profitable and convenient offer for many subscribers. By using this service, you get reliable, high-quality communication via the Internet. This way you can save a decent amount Money. If you have specific questions, you can contact our experienced staff cellular company Beeline any minute. They will tell you in detail about the possibilities and connection of this offer.
1.Open your personal account cloud PBX Beeline Business. Go to section Numbers:
2. In section Subscribers select the number that will be used by the Telephone Operator and click on it:
3. In the section Services find and enable the option SIP account. Click the button Tune:
4. In the field Number of SIP lines set the value to 10. Thus, you can transfer 10 simultaneous incoming calls to the Telephone Operator. Click on the link Generate password. Copy the password from the field New Password , he will be needed soon. Click the button Save.
5. If you opened this instruction during Line and script settings, then copy in your personal account into the form fields PBX connections(SIP) these values:
- Copied in point #4 password in field Password
- SIP User ID in field User
- Domain in field SIP server
- Authorization User ID copy No need
- SIP proxy in field SIP proxy
If you are not studying now Setting up the line and script, then save above specified parameters: You will need them when setting up a new line Connecting the "Secretary" line
Attention! Before connecting the line, create a new user
There are several ways to connect the line Secretary to your PBX:
- Secretary, if in voice menu the caller did not dial extension number or dialed the secretary's internal number
- Incoming call is transferred to Secretary, only if the caller dialed the secretary’s internal number in the voice menu
- All incoming calls are immediately sent to Secretary.
1. Go to the section Numbers:
3. Press the button Add a button and select 0 . Mark the added button with a star. Select Transfer via ATS. Enter the extension number that you have configured for the Secretary line. Click the button Save:
Connecting the “Missed Missed Protection” line
Attention! Before connecting the line, create a new user. You cannot use the same user to connect different lines Telephone operators.
The "Protection against Missed Persons" line is needed so that a certain group of employees (for example, the sales department) does not miss a single person incoming call. In Beeline PBX, groups of employees (departments) are included in the Calling Group. The main scenario for using the "Missed Missed Protection" line is as follows:
- an incoming call arrives to the dialing group
- no one from the group answers the call
- a call from the group is transferred after a certain timeout to the internal number to which the Telephone Operator is connected
1. Go to the section Numbers:
2. In section Services Click on the required ringing group:
3. In the field If the agent does not respond, move on to the next one in... set the value 3 :
4. Enable the option If the waiting time exceeds.... Specify the time in seconds after which the call will be transferred to the Telephone Operator. We recommend setting a value equal to the number of agents in List of agents multiplied by 10. For example, if you have 3 numbers in List of agents, then enter 30 seconds.
5. Enter the extension number that you configured for the Missed Missed Protection line. Click the button Save:
Most people are accustomed to perceiving Beeline as an operator cellular communications. Another part is familiar with this brand from its Internet services. And few people know that, together with digital TV and Internet services, we can use the “Home Phone” service from Beeline. Moreover, it will not be just a landline telephone, but a very advantageous service telephony with inexpensive calls. Let's take a look at what this unique offer offers us.
Connection technology
If you think that a home telephone from Beeline involves pulling a classic copper telephone line, then you are deeply mistaken. The connection is made via a modern channel through which Internet access is provided. That is, telephony is available only to those who already use the Internet from Beeline. On the one hand, this is a minus, but on the other hand, today laying a regular analog line is irrelevant.
Home phone from Beeline is a modern digital service that allows you to experience all the beauty of home telephony (which is being abandoned in favor of mobile phones today). Here are its main advantages:
- Favorable rates for long-distance and international calls - this is ensured by using the capabilities of IP telephony;
- Many additional services - black and white lists will be available to you, as well as free caller ID, which traditional telephony is a paid service;
- Keeping your number when moving - the main thing is that the new house has Internet from Beeline;
- The ability to make video calls - yes, a home phone from Beeline gives access to such exotic functions.
In a word, a home phone from the Beeline operator is a sea of new opportunities for a modern person.
By the way, You can use absolutely any push-button telephone with tone dialing as a telephone.. It is also possible to use IP handsets, but you need to check with technical support for the list of supported models. Or you can do without any phone at all by installing the Softphone program on your computer - it will allow you to make video calls.
Tariffication of home telephone from Beeline
Let's now look at Beeline's tariffs. Connection is absolutely free by submitting an application to " Personal account" Call tariffs:
- To landline phones – 44 kopecks/min;
- To mobile phones throughout Russia – 2.5 rubles/min;
- On landline numbers throughout Russia – from 1.7 rubles/min (depending on the direction);
- Abroad – from 1 rub./min (depending on the country).
In addition, you have at your disposal a full-fledged Moscow phone number with code +7-499. And here are the tariffs themselves - these are “Unlimited + Beeline RF” and “Pay only per minute (time-based)”.
By connecting your home phone using the first tariff, the subscription fee will be 300 rubles/min. This amount includes an unlimited number of minutes to Moscow landlines and any Beeline phones in Russia - quite profitable proposition. Calls in Moscow and the Moscow region on mobile numbers cost 1.5 rubles/min, for landline phones in Moscow Region – 1.7 rubles. min. International and long distance calls are paid separately.
If you don't want to pay extra subscription fee, choose the “Pay only per minute (time-based)” tariff. Calls to Moscow landlines cost 44 kopecks/min, to Beeline numbers in Russia – 0.8 rubles/min, to other local mobile phones – 1.5 rubles/min, to landlines in the Moscow region – 1.7 rubles/min .
The “personal account” of your Beeline home phone is located on the operator’s official website – here you can manage communication services, change tariffs, and connect options.
Let's now look at the cost of some other destinations (including international ones). Calls to Armenia via a home phone from Beeline will cost you 12 rubles/min, to Azerbaijan – from 16 to 19 rubles/min, to Kazakhstan – 2.1 rubles/min, to landline numbers in Crimea and Sevastopol – 1.8 rub./min, to Latvia – from 7.7 to 19.5 rub./min, to Norway, the Czech Republic and Italy – 2 rub./min, in the USA – 1 rub./min (to any phones), to China – 2 rub./min.
More detailed information You will find information about the cost of international calls via a home phone from Beeline on the operator's website - there are a lot of countries, and it is quite difficult and time-consuming to determine the prices for each direction. But in general tariffs for international calls similar to prices offered by IP telephony operators. And Beeline managed to combine the advantages of IP telephony and a classic landline telephone.
It all started with the fact that another communication competition for our hotline 8-800 was won by Beeline. At first, the service was provided simply by redirecting the 8-800 number to one of our external numbers, which we received from another operator. And according to the terms of the contract, we provide the service either via SIP through a dedicated channel, or by redirection to one of our numbers.
And at some point, Beeline decided that “it’s enough for us to provide the service by redirect, let’s connect the subscriber with fiber optics and provide it via SIP.” In general, we successfully installed the optics, installed a media converter (and it’s not rack-mounted at all, and without a shelf - we had to adapt it in a rack). After about a week, we set up the channel, raised a SIP trunk from our asterisk to their server, and made sure the telephony was working. We switched 8-800 to this trunk. Everything worked successfully for 2 (two!) days.
After 2 days, it turned out that asterisk was failing to register on the Beeline SIP server. This is not surprising, because... at this time there was no ping from our SIP server to the Beeline SIP server. Naturally, we immediately created a request for Beeline technical support, and until the situation was clarified, we switched 8-800 to the old scheme.
Interestingly, during the proceedings it turned out that if we ping any IP in the beeline subnet from our SIP server (with the exception of the IP SIP server), then the connection with the SIP beeline is magically restored - the pings go through, asterisk is blocked. This all works for half an hour, then the connection disappears again.
I'll tell you a little about the network configuration. From the Beeline media converter, the patch cord goes to our switch to a port that is configured in access mode and belongs to the 21st vlan. Then this 21st vlan goes to the telephony server (already tagged) and then to the openvz container with asterisk. This container thus has 2 interfaces - one for communication with the world, and the second - purely for access to the Beeline network.
Approximate addressing to make it clear:
- 192.168.1.1 - beeline gateway
- 192.168.1.2 - Beeline SIP server
- 192.168.1.100 - our SIP server
- 255.255.255.0 - mask
So, an application was created to Beeline, they announced that they would conduct checks on their network. In general, we called back and forth for 2 weeks, Beeline tested its network several times, did not find any problems and answered in the spirit of “yes, that’s what you have there.” local problem, repair your equipment." It was almost impossible to prove anything. In general, I managed to go on and off vacation, but the problem remained the same.
I’ll tell you how typical communication with technical support was structured. My colleague Igor took a deep dive into this case while I was on vacation. We call technical support, we hang on the line for 10 to 60 minutes, we get to a polite 1st line employee who doesn’t understand anything about the technical part and can only create/close a request and add a comment. After explaining who we are and naming the application number, as a rule, a transfer to another specialist, this time technical, follows. But the chance that he will pick up the phone is not 100%. Yes, yes, you can hang on the line for an hour and still not get to the specialist.
And now about the qualifications of 2nd line network specialists. To say that she is weak is to say nothing. The "specialists" from Beeline have problems with a basic understanding of how IP networks work. So I found such a specialist, described the problem to him and this interesting trick with ping, after which everything suddenly starts working. This in itself did not interest him, but he wanted to check our settings. Is our IP like this? A mask like this? Is this the SIP server address? Is your gateway registered like this? This is where I say - we don’t have a gateway listed here at all, because... in your network we are only interested in the SIP server, and we do not send any packets to the gateway, because All other networks except Beeline's are connected to our router. This is where Beeline’s “specialist” got seriously excited. How can it be, what are you doing, how is it that you didn’t register our gateway, because of this, of course, everything doesn’t work! I tried to explain to him that for the interaction of hosts on the same network, in the same segment, no fucking gateway is needed, because The arp request left us, a response came from the desired host, the IP packet went to the right place, and still no packets are sent to the gateway. Fuck it, my friend doesn’t understand how the network works in general - he continues to insist that a gateway is simply necessary for such interaction! He doesn’t want to listen to anything, much less use his brain and understand the problem a little.
Well, to hell with you, there will be a gateway for you. We take a laptop with Linux, connect it directly to the media converter, configure the interface as needed, with a gateway. What would you think? Naturally, the problem is reproduced here and there. It works for half an hour - then that’s it, the pings disappear.
After that, I contacted the manager who supervises us, explained to him the situation and the “competence” of their specialists, he promised to do something about it.
Indeed, a few days later their specialist came to us with a VoIP gateway and a hardware phone. We connected, waited half an hour - the connection was lost, as expected. At the same time, the specialist kept in touch with someone “from the other side” who could poke the equipment, look at something, etc. In the process of these tinkering, it was suggested that perhaps in the Beeline network the IP-name that was issued to us is already in use somewhere. I suggested that they look at some of their equipment to see what kind of mac they see before and after.
Well and so it turned out - the IP license issued to us had already been issued to some client before. This is where all the network problems originated. The specialist who came was shocked that such a mess had happened. Immediately, as this guess was confirmed, I was simply the spitting image of Foreman.jpg.