Tricolor TV help does not show HD channels. Only on some

Useful tips

Tricolor TV has one package of HD channels for all “Unified” subscribers, the cost of which is 1200 rubles. per month. But at the same time, any digital television operator is obliged to broadcast demon paid channels, available for everyone to view. Why then might users get the message “no signal” on free programs. How to diagnose and fix the error.

The “basic” package of channels is automatically connected to customers free of charge. The following list of TV programs is indicated on the Tricolor TV website:

All-Russian:

Russia 1;
Match;
Fifth;
Russia 24 and Culture;
Carousel;
ORT and TVc;
RetTV;
Saved;
STS and Domashny;
TV3 and Zvezda;
TNT and Friday;
First and Mir, as well as MuzTV.
And also 4 promo channels from Tricolor TV.

However, there is information that since 2017 the list free broadcasting will be significantly reduced to just 8 TV programs. In the “Basic” package: three information, an Orthodox channel, two promos and TV-TV, TV2-TV.

Let's look at why a malfunction may occur and how to fix it. First of all, it is worth checking the functionality of the equipment itself.

How to check the correct operation of equipment

If the “Basic” package stops working for you, the error may be due to incorrect operation of the equipment. To diagnose and solve the problem, do the following:

Check the functionality of the equipment from the very beginning. The very first option is to restart the power supply, that is, unplug it from the outlet for 10 - 15 seconds, then start it again.
If the first method does not give any positive changes, we proceed to checking the Promotional channels, which should function even with the Smart Card removed. Even if it writes: “no signal,” reset the equipment settings.

How to reset your receiver

It is recommended to reset the equipment settings to factory settings in almost all malfunctions related to the broadcast of HD Tricolor TV channels. To carry out this operation you must:

Go to the menu;
Enter your PIN code.
Go to the factory settings item.
And confirm your decision (twice).
Then, enter the desired region again and click on auto-search for channels.
Save the settings.

According to the rules of digital television broadcasting, even if the package is unpaid, you should turn on federal free channels, only they will be moved to the end of the list and the numbering will start from 100.

If after all the operations nothing has changed for you and the package is still unavailable (a message is written that there is no signal), check the integrity of the cable to the antenna for mechanical damage or clamping. Also, re-adjust the antenna according to the instructions included in the kit. If you can’t do it yourself, call a specialist.

If promo channels from Tricolor TV work, but there are no basic ones

Users may wonder why promo channels work, but the basic ones do not broadcast and show “no signal”, and what to do to solve the problem. There may be three reasons for the malfunction:

You have not confirmed your registration of subscriber data.
The receiver does not recognize the Smart card.
The card is not installed correctly.

In the first case, you just need to call Tricolor TV on toll free number 8-800-500-01-23. Or register through the official website of the company, where to receive a password from personal account You will need to enter the equipment ID.

Card reading or recognition problems

What to do if the equipment is registered, promo HD channels are shown, but everyone else writes that there is no access or a scrambled channel? Why does this situation arise?

First of all, you should check whether the receiver sees the card. To do this, do the following:

Go to the menu using the remote control of the set-top box, click on the item " Conditional access».
Select the module, the card ID should be registered, if it is not there, then try reinstalling the smart card in the equipment.
Turn off the console, then remove the card.
Wait a moment, insert it back into correct position all the way.
Start the receiver.
If the actions do not correct the error, contact service center.

There is another situation that answers the question of why basic channels are not shown - this is outdated receiver software.

How to update software

To make updates, you need to go to the Tricolor TV menu, select the item with the update and click update.

Attention! You cannot turn off the equipment during the process of loading new modules, otherwise the equipment will malfunction.

And it may also be completely simple reason, why don’t they show basic or some HD channels - there is a scheduled update on the TV channel itself, then you just have to wait a while. You can find out information on prevention through the technical support service or by calling your friends who also have Tricolor TV installed.

Nuances of Tricolor TV

IN Lately Information has appeared that Tricolor TV subscribers will not be able to watch free channels without paying for the “Unified” package. Technical support operators justify such disregard for the law on digital television the fact that the service contract states that the operator is not responsible for the correctness of the work basic channels, in case of termination of the contract.

Tricolor TV can terminate the contract in unilaterally, if you do not pay your subscription fee on time. Thus, you can lose even basic TV programs without paying for the package.

Operating principle of the largest operator satellite television Russia is to provide many channel packages, which include HD quality solutions. “They don’t show HD channels on Tricolor TV, what should I do?” – popular request to support, which requires additional consideration and can be corrected independently.

By registering a series of subscriptions, the user must deposit a certain amount monthly into his personal account for further payment for a specific service. The use of complex technical equipment in the process of broadcasting images can cause an unexpected failure, which can also cause the absence of images on HD format channels. In this material we will look in detail this problem, we will identify diagnostic methods and prompt elimination malfunctions.

HD channels disappeared on Tricolor TV in 2019

It’s quite difficult to find out why they don’t show HD channels on Tricolor TV. The reason for the lack of image and sound can be a number of technical and software malfunctions that you can diagnose yourself. The most common reason disappearance of HD channels – no payment for the service package.

IN in this case you need to check the status of your account, this can be done in the following ways:

by going to the appropriate section of the official website of the satellite television operator;
using the functionality of the Tricolor user control panel, where you can not only view your balance, but also additionally customize the list of services provided.

The official website of Tricolor TV allows you to find out the debt on your account and quickly check it. To do this, you must enter the number of your personal contract, smart card or equipment ID in the appropriate form. The contract number is indicated in a paper copy of the document and may be lost, so users mainly use the second option to pay for services.

A unique ID is assigned to each smart card or receiver issued and acts as your account identifier. This code consists of a combination of 12 or 14 numeric characters depending on the year of manufacture of the device.

You can view the number on the card itself, or on back side receiver

After entering the data in the appropriate fields, you will be redirected to the payment page. Be careful, funds are initially transferred to a general personal account, after which they need to be redirected to a specific service package. Beginner users of Tricolor TV often make this mistake, which leads to blocking of some service packages.

You can transfer funds to a package of HD channels in your user account, to do this:

Go through the authorization process and open the “Subscription” menu;
Select the required package of HD channels and click the “Top up account” or “Pay” button;
Funds will be automatically redirected from the general account to the service account. Confirm your actions.

It is recommended to link a debit plastic card for automatic payment for services. Funds will be withdrawn monthly, and the system will automatic mode will extend services. This way you can protect yourself from forced blocking television.

If the HD channel service was previously blocked, it can be reactivation It may take several hours; it is recommended to reboot the equipment first. If after this time after payment nothing has changed and the channels are not shown, you should pay attention to possible technical malfunctions.

Let's look at them in table form:

HD broadcasting has changed the format of data transmission. This procedure contributes to the overall improvement of the quality of broadcast service and requires the replacement of equipment with modern ones. This process occurs free of charge and is accompanied by promotional offers;
The 8306 receiver is common among customers and uses a built-in conditional access card to the FULL HD center, engineering works or software problems in reading encryption keys may cause the inability to display HD channels. It is recommended to reboot your device and reset software settings to factory level;
The required channel is not included in your service package. Detailed information according to current tariff plans can be found in the corresponding section of the official website or in the user control panel. This item often allows you to answer the question: “Where did the History channel on Tricolor TV go?”;
When installing new HD equipment, additional reconfiguration of your antenna will be required. HD signal uses special encryption and decryption protocols, instructions for manual setup can be viewed in the corresponding information section Tricolor website.

What to do if the “Unified” package is missing

If you have lost 2 channels on the Tricolor TV package “Unified”, and the above instructions do not help solve the problem, contact official service any support in an accessible way. This can be done either via phone or using your own virtual services. State your question clearly and tell the specialist that you have lost HD channels and list the attempts you have made to restore the broadcast. The consultant will study your question and tell you what to do in this case. All you have to do is strictly follow the established instructions.

Just recently, Tricolor TV subscribers encountered another problem - the super popular TNT channel stopped showing. Why did this happen?

Happened a technical error broadcast stream. The management of Tricolor, together with the TNT broadcasting directorate, made every effort to operational resolution situations. IN this moment The problems have been resolved and broadcasting has resumed, so far only in test mode. Unfortunately, the channel still does not work for many satellite TV users.

For example, because the broadcast frequency has changed, but the receiver settings remain the same. It is necessary to update the list of Tricolor channels through the receiver menu. TNT broadcasting will be restored. If this does not happen, you should contact your service provider to obtain manual settings for the channel.

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It is also possible that your subscription to the Optimum package has expired. In this case, broadcasting of other programs also stops. The exception is a dozen federal channels. You must pay a subscription for the coming year. Broadcasting of TNT and other programs will be restored within 24 hours. Sometimes you have to go to hot water telephone line Tricolor subscriber support center with a request to forcefully unblock stopped programs. Not often, but such a situation arises.

If you did not update the receiver software via satellite in a timely manner, or did it incorrectly, the operation of some channels, including TNT, becomes impossible. Follow the timing of software updates on the Tricolor information channel. Software modernization - simple procedure, which everyone can handle. The main thing is not to turn off the power supply to the receiver while the operation is being performed. If the deadline for software updates has expired, but you have not completed the procedure, you will have to take the receiver to an authorized Tricolor dealer, where they will perform necessary settings.

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8-800-500-01-23
8-812-332-34-98

Most frequently asked question, asked to the Tricolor TV Customer Support Service, is a question that is related to the lack of reception of television and radio channels, if the sign “DRE Encoded Channel”, “No Access” or “No Signal” appears on the TV screen.

Let's consider the most common situations related to the lack of broadcast of Tricolor TV channels.

1. The inscription on the TV “No signal”.

You need to find out whether this message is generated by the satellite receiver or the TV. The easiest way to do this is to pick up the remote control of the satellite receiver and press the “OK” key, the receiver should respond to pressing this key, a list of “Tricolor TV” channels should appear on the TV screen, or an inscription indicating that the channel list empty

The receiver responds to pressing “OK”
In this case, there may be several reasons for the “no signal” message:

1. If a satellite antenna of small diameter (50cm-60cm) is installed, or in the case of a poorly tuned antenna, the absence of a Tricolor TV signal may be due to precipitation (rain, snow), or dense clouds.

2. The setting is lost satellite dish, the cause may be strong wind or snowstorm. You need to call a specialist, or try to set up the satellite signal yourself. To do this, you need to gradually, centimeter by centimeter, change direction. satellite dish, fixing the antenna in each position for 3-5 sec. until a picture appears on the Tricolor TV Info Channel. Quality satellite signal Just right to see by calling up the signal scale on the TV screen ( double click to the red “F1” or “i” key on the receiver’s remote control). Satellite signal quality and strength scales can be found at the bottom of the screen on the left (strength) and on the right (signal quality). For stable reception television channels Tricolor TV, it is necessary that both scales of quality and signal strength be filled by more than 70%.

3. Some channels show, and on some that previously showed normally, there is a sign with no signal. It is possible that the broadcast frequencies (transponders) have changed. In this case, you should rescan TV channels in automatic or manual search. Using the remote control, enter the receiver menu, “Search for Tricolor TV channels” and scan Tricolor TV channels.

4. Malfunction satellite converter- converter needs to be replaced

5. Break coaxial cable, coming from the satellite dish to the receiver

The receiver does not respond to pressing “OK”

1. In this case, it can be assumed that the message about no signal is issued by your television receiver. The reason for the lack of signal may be that you are switching the wrong TV input to which you are connected satellite receiver. If the receiver is connected to the TV using RCA (bells), Scart or HDMI cable. On the TV remote control, you need to find the “ Source” key, which activates one or another input of the television receiver, and switches to the required input.

2. In case of receiver GS 8306, common problem There is a random switching of the outputs of the GS 8306 receiver using the “Input Signal” key, located in the left - upper part of the GS 8306 remote control. You can determine which output of the receiver is currently activated by the indication, if it is lit top part indicator (the indicator is located on the front panel, on the left) - the RCA output is activated (bells), the lower part of the indicator is lit - the HDMI output is activated.

2. The inscription on the TV “DRE encoded channel” "No access".

You need to find out if you have an active Tricolor TV subscription, this can be done in several ways:

Through your Tricolor TV personal account, about how to create and use

On the Tricolor TV website, in the “subscribers” section, by entering the ID number of the satellite receiver, you can find out the end date of the subscription.

If Tricolor TV subscription is active:

1. Check whether your receiver “sees” the Tricolor TV smart card and whether the ID number of the satellite receiver is determined. Go to the receiver menu, menu item “Status”. If the ID number is missing.

If your receiver has a smart card (models GS 8306, GS 9303, GS 8302, GS 8304, GS 8300N), disconnect the receiver from the power supply, remove the smart card from the card reader slot, and check whether it is inserted correctly.

If your receiver does not have a Tricolor TV smart card (all receivers are in MPEG2, GS 8300, GS 8300M format), most likely the problem is due to a failure of the built-in access module of Tricolor TV; such a receiver requires repair.

2. The receiver determines the ID number and the subscription is active.

Reset the receiver to factory settings, reboot field, the wizard will start initial setup, scan channels

In case your satellite receiver was disconnected from the power supply for more than 3 days, the channels could be encrypted. In this case, you should obtain activation keys. Unplug the receiver for one minute, then plug it back in. See if the Infochannel shows Tricolor TV. Then switch the satellite receiver to the “Kinopokaz” channel. Leave the receiver on this channel for 8 to 24 hours. After these manipulations, Tricolor TV channels should be decoded.

In the future, try to leave the receiver on once a week on one of the Tricolor TV channels for 8 hours (for example, you can do this at night

There is access to only 10 channels from the Basic package, and the rest are not opened. The reason may be the end of the paid period for viewing channels or the 1st year of viewing Tricolor TV channels has expired, during which access to the “Optimum” or “Maximum HD” package is provided without subscription fee. In this case, extend Tricolor TV packages.

In this article, we tried to describe the most frequently encountered problems when watching Tricolor TV channels. You can always use our services for setting up Tricolor TV receiving equipment; our telephone numbers in Murmansk are 750-335 and 236-335.

Tricolor TV support phone numbers:
8-800-500-01-23
8-812-332-34-98

As you know, after the end of the paid period subscriber services the Tricolor provider must continue to supply the client with ten free TV channels. However, sometimes it happens that Tricolor TV does not show free channels. What happened? Do I need to call immediately? technical support Or is there something I can fix myself?

Start diagnostics from the very beginning. By consistently and methodically checking each section of the circuit from the television studio to the TV screen, you can solve most problems with Tricolor without resorting to outside help. Which is not always fast and most often not free.

The procedure for checking the operability of system equipment

First, try rebooting the receiving device. Turn off and turn on the power again. Perhaps something went wrong during the connection process, automatic settings ended incorrectly.

Step two. The Tricolor information channel must work even if your access card is removed from the receiver. If it doesn't work, the screen should say "No Signal".

Most likely the settings have gone wrong. First of all, reset your equipment to factory settings. If there are violations in the channel settings, after returning to the default settings, the signal should appear.

How to restore factory settings

According to the instructions, resetting the settings to factory settings is recommended in all problematic situations with Tricolor. Open the menu, find Settings, enter your PIN. After that, select Factory settings and confirm your choice. A warning will appear indicating that all custom settings. Confirm your decision again. The receiver will reboot within ten or fifteen seconds.

Now you need to specify your region and re-produce automatic search channels. Once all working channels have been found, save the current settings.

Note. If by this time your paid service period has already expired, paid channels will no longer be shown, and free ones will be relegated to the very end of the list. Therefore, if you do not immediately find the usual free channels at the beginning of the list, most likely they were automatically moved to the end. Now look for them after channel one hundred and one.

If there is still no signal after resetting the settings, you need to check the path from the dish to the receiver to see if there is a break in cable connection? If the wires are in order, the installation and orientation of the plate itself could be disrupted. Try to reorient the plate yourself according to the instructions, or, if you don’t know how to do this, call a service technician.

Free channels are not shown, but the information channel is working

There are three possible options here.

This situation may mean that the user has not yet verified their subscriber details.
The receiver does not see the access card.
The card is not installed correctly.

If user data is not confirmed, paid channels may also be disabled during the paid validity period of Tricolor TV. How can I confirm my user rights?

Call toll free phone 7.800.500.01.23, ask the operator to confirm your personal data.
Visit the official website of the service provider. Log in to your personal subscriber account at home page site. Confirm your details in your personal account.
To receive a password from your personal account, you need to enter your receiver ID or indicate the number subscription agreement, then order a password. You can receive the password either on the receiver or on the one specified in the contract cellular telephone text message, you can also ask to send your password by email.

Now it’s time to check whether the receiver sees the access card. To do this, open the Menu, go to Conditional Access, then DRE module. Look - in the ID access card menu item the number should be indicated, the same as written on the card installed in the receiver. If there is no number, it means that the receiver could not detect the card.

Sometimes the user inadvertently inserts a card reverse side. This also needs to be checked. If it is installed correctly, check it on another device. If there is such a possibility, of course.

If your card was detected normally on alternative equipment, everything worked - the receiver is faulty and must be taken to a service center for diagnostics and repair.

Software is outdated

To update software you need to find the update item in the menu and start the process. Be careful: you cannot turn off the equipment during the update, because the program will overwrite files and if they are only partially overwritten, then they will only work partially - i.e. will not work at all and the equipment will be damaged due to your fault!

Other possible reasons for the lack of broadcasting of free channels

Transmissions were stopped for several hours for routine maintenance or repairs. In this case, you just need to wait a while. Try to contact other subscribers and find out if their TV is working. Go to the official Tricolor website and see if a technical break has been announced.
You old receiver, it is poorly compatible with updated technologies television broadcasting- It's time to update your equipment.

If none of the above helped solve your problem, all you have to do is write email customer service or try to call the operator.