Tricolor TV channels turn on but do not show. Tricolor TV says No signal - what to do? What to do if the "List is empty" message does not go away
Connecting satellite television is not just included in the list of comfortable conditions, it is also a necessity.
The service is especially in demand among Russian residents who live in small towns and villages (after all, there may be no other alternative option there).
The Tricolor company is one of the most popular in the field of digital television.
Channel viewing is available in HD quality. "Tricolor" can rightfully be called a nationwide enterprise, because its connection is accessible even to people on a limited budget.
How does Tricolor TV work?
However, despite good quality pictures and a large number of TV channels, the system does not always satisfy its subscribers.
Problems with broadcasting are especially common. pay TV channels, although in some cases even basic ones stop showing.
In eight cases out of ten, such problems are caused by problems with receiving signals.
Sometimes you can fix the situation yourself. But more often, special specialists are called for this, who will eliminate all problems “for sure.” Such services are expensive (the technician’s visit itself), so some subscribers prefer to correct the situation themselves.
Despite all kinds of problems, satellite television"Tricolor" is only gaining great popularity among Russian citizens.
Why don't Tricolor TV channels work?
There are several reasons why the system fails and channels stop working. Let's look at the main ones.
Reason #1: rain, snow and other precipitation
Most often, the factor that causes failures is simply nature. Yes, climatic conditions often interfere with proper broadcasting.
In particular, precipitation that occurs during bad weather prevents the receiving signal from working well.
It is very common for subscribers to file complaints on rainy days.
But this happens not only among Tricolor TV clients, but also among subscribers of other agencies.
The reason is that the signal receiver has a small diameter. Usually the company that provides cable services, provides subscribers with antennas that are designed specifically according to its standards.
However, such dimensions may be ideal for one area and not at all suitable for another. And so, in sedimentary areas, channels will not work regularly, because a regular tricolor signal receiver will not be sufficient for good broadcasting.
Reason No. 2: incorrect installation of the signal receiver
Often the signal is lost or distorted only because the signal receiver itself was installed incorrectly - this will soon cause a complete loss of channels or partial distortion of the pictures.
This problem may occur only once over a long period of time or several times a day - in either case, getting rid of it is quite simple. You just need to install the receiver again, and this time do it right.
A similar problem may also occur due to the fact that the cable that connects the antenna to the TV is damaged.
Reason No. 3: the influence of objects in a particular area
Sometimes the reason lies only in environment. That is, the proper broadcasting of Tricolor TV channels is only interfered with by objects in the area where the subscriber lives. These can be a variety of obstacles - they interfere with the signals. A simple example trees, neighbors' houses that are too large and other structures can serve. Is it possible to fix this?
First of all, you need to find out what object was the cause that provoked the problems. Then you need to reinstall the antenna in another place - after that all channels will start working again. Less commonly used is the removal of objects (trees are cut down, etc.).
Reason #4: ice on the antenna
In some cases, interference is caused by ice on the antenna. Therefore, in case of malfunctioning channels, be sure to check the condition of the antenna.
Reason #5: technical work
Sometimes Tricolor TV stops showing not only paid, but also basic channels. Checking all components gives good performance, but the TV channels still don’t work. However, the paid period has not yet expired.
This picture is observed when the Tricolor TV company itself conducts engineering works. If this is the problem, then the subscriber only has to wait for them to end.
If you find any kind of malfunction in the system, do not try to get rid of it yourself. Otherwise, you will only ruin your capricious satellite TV, so repairs will only cost you more in the long run.
All channels are only paid for, and not one of them works - what happened?
Some subscribers experience the following situation: immediately after Tricolor services are paid for, the system does not work. Why can this happen and is it possible to quickly correct the situation? In the table you will find detailed answers.
However, it is not always possible for a subscriber to independently identify the reason why channels on the TV stop working, and then eliminate it.
For example, if the value “8888” simply appears on the screen, or the tuner blinks non-stop or stops responding to commands altogether, you definitely need to call technical support. In this way, you will receive the first recommendations and find out what kind of repair work you need.
If a value in the form of two brackets appears on the tuner screen, it means that your device has factory settings, that is, reconfiguration is necessary.
How and why is channel activation carried out?
After a year has passed since using the services of the Tricolor TV company, some subscribers stop showing the “Optimum” and “Maximum HD” channels. The system writes encoded channels. 
First of all, you need to call and ask the operators whether the paid period has expired. If you just recently made a payment, find out if it has arrived.
Remember, so that the system does not write a coded channel, it is necessary to activate the channels immediately after the payment is credited. To do this, you need to go to the subscriber’s personal account, after which you should place an order to receive activation codes. Thus, viewing channels will soon be available.
Carefully check the data you enter when paying so as not to make mistakes when entering the contract number or numbers.
If, despite all the actions taken, Tricolor TV malfunctions. Turn on the TV, set the encrypted channel to nine o'clock.
8-800-500-01-23
8-812-332-34-98
Most frequently asked question, asked to the Tricolor TV Customer Support Service, is a question that is related to the lack of reception of television and radio channels, if the sign “DRE Encoded Channel”, “No Access” or “No Signal” appears on the TV screen.
Let's consider the most common situations related to the lack of broadcast of Tricolor TV channels.
1. The inscription on the TV “No signal”.
You need to find out whether this message is generated by the satellite receiver or the TV. The easiest way to do this is to pick up the remote control of the satellite receiver and press the “OK” key, the receiver should respond to pressing this key, a list of “Tricolor TV” channels should appear on the TV screen, or an inscription indicating that the channel list empty
The receiver responds to pressing “OK”
In this case, there may be several reasons for the “no signal” message:
1. If a satellite antenna of small diameter (50cm-60cm) is installed, or in the case of a poorly tuned antenna, the absence of a Tricolor TV signal may be due to precipitation (rain, snow), or dense clouds.
2. The setting is lost satellite dish, the cause may be strong wind or snowstorm. You need to call a specialist, or try to set up the satellite signal yourself. To do this, you need to gradually, centimeter by centimeter, change direction. satellite dish, fixing the antenna in each position for 3-5 sec. until a picture appears on the Tricolor TV Info Channel. Quality satellite signal Just right to see by calling up the signal scale on the TV screen ( double click to the red “F1” or “i” key on the receiver’s remote control). Satellite signal quality and strength scales can be found at the bottom of the screen on the left (strength) and on the right (signal quality). For stable reception television channels Tricolor TV, it is necessary that both scales of quality and signal strength be filled by more than 70%.
3. Some channels show, and on some that previously showed normally, there is a sign with no signal. It is possible that the broadcast frequencies (transponders) have changed. In this case, you should rescan TV channels in automatic or manual search. Using the remote control, enter the receiver menu, “Search for Tricolor TV channels” and scan Tricolor TV channels.
4. Malfunction satellite converter- converter needs to be replaced
5. Break coaxial cable, coming from the satellite dish to the receiver
The receiver does not respond to pressing “OK”
1. In this case, it can be assumed that the message about no signal is issued by your television receiver. The reason for the lack of signal may be that you are switching the wrong TV input to which you are connected satellite receiver. If the receiver is connected to the TV using RCA (bells), Scart or HDMI cable. On the TV remote control, you need to find the “ Source” key, which activates one or another input of the television receiver, and switches to the required input.
2. In case of receiver GS 8306, common problem There is a random switching of the outputs of the GS 8306 receiver using the “Input Signal” key located in the left - upper part of the GS 8306 remote control. Determine which receiver output is in this moment activated, can be indicated if it is on top part indicator (the indicator is located on the front panel, on the left) - the RCA output is activated (bells), the lower part of the indicator is lit - the HDMI output is activated.
2. The inscription on the TV “DRE encoded channel” "No access".
You need to find out if you have an active Tricolor TV subscription, this can be done in several ways:
Through your Tricolor TV personal account, about how to create and use
On the Tricolor TV website, in the “subscribers” section, by entering the ID number of the satellite receiver, you can find out the end date of the subscription.
If Tricolor TV subscription is active:
1. Check whether your receiver “sees” the Tricolor TV smart card and whether the ID number of the satellite receiver is determined. Go to the receiver menu, menu item “Status”. If the ID number is missing.
If your receiver has a smart card (models GS 8306, GS 9303, GS 8302, GS 8304, GS 8300N), disconnect the receiver from the power supply, remove the smart card from the card reader slot, and check whether it is inserted correctly.
If your receiver does not have a Tricolor TV smart card (all receivers are in MPEG2, GS 8300, GS 8300M format), most likely the problem is due to a failure of the built-in access module of Tricolor TV; such a receiver requires repair.
2. The receiver determines the ID number and the subscription is active.
Reset the receiver to factory settings, reboot field, the wizard will start initial setup, scan channels
In case your satellite receiver was disconnected from the power supply for more than 3 days, the channels could be encrypted. In this case, you should obtain activation keys. Unplug the receiver for one minute, then plug it back in. See if the Infochannel shows Tricolor TV. Then switch the satellite receiver to the “Kinopokaz” channel. Leave the receiver on this channel for 8 to 24 hours. After these manipulations, Tricolor TV channels should be decoded.
In the future, try to leave the receiver on once a week on one of the Tricolor TV channels for 8 hours (for example, you can do this at night
There is access to only 10 channels from the Basic package, and the rest are not opened. The reason may be the end of the paid period for viewing channels or the 1st year of viewing Tricolor TV channels has expired, during which access to the “Optimum” or “Maximum HD” package is provided without subscription fee. In this case, extend Tricolor TV packages.
In this article, we tried to describe the most frequently encountered problems when watching Tricolor TV channels. You can always use our services for setting up Tricolor TV receiving equipment; our telephone numbers in Murmansk are 750-335 and 236-335.
Tricolor TV support phone numbers:
8-800-500-01-23
8-812-332-34-98
All Tricolor TV subscribers know that if their paid period has expired, then there are 10 basic channels left that they can constantly watch. But if Tricolor TV does not show a package of basic channels (the message “no signal” appears), what should you do? In this case, clients immediately have many questions; many do not know how to solve the problem and whether it can be done on their own.
First you need to carry out all the diagnostics of the equipment. There are situations when the whole problem is a loose cable, and in this case you can solve it all yourself and without outside help.
How to check the functionality of the entire system?
To begin with, you can use the most standard method– reboot receiver. To do this, you need to turn off and then turn on the electricity. It is advisable to do this for 5-10 minutes. In this case, all channels may recover on their own.
The second step is to check if the main one is working information channel Tricolor TV. It must work constantly. But what to do if this channel has stopped broadcasting and shows the message “no signal”? Why might this happen?
Perhaps the settings have gone wrong and because of this the channel does not show. In this case, you can reset the settings to factory settings. This may help restore the signal and the channels will show again.
What to do if you don't know how to restore factory settings? Tricolor TV recommends doing this in almost all problematic situations, so every subscriber should know how to do it. To reset settings to factory settings you need to:
- open the main menu of the TV;
- find the “Settings” item;
- enter your Tricolor TV PIN code (it should be indicated on the back of your smart card);
- select “Factory settings”;
- confirm your choice by pressing the “OK” key;
- Then you will see a warning about resetting the settings; you should confirm it again.
After all these steps, the receiver will reboot and the settings will return to factory settings. Perhaps resetting the settings will help fix the problem, and instead of the “no signal” message, you will again be able to watch your favorite TV channels in HD format.
Now you need to reconfigure the channels using automatic search. Tricolor TV will find it on its own required package, and you will only need to save the installed TV channels. If your paid period is not valid at this moment, then most likely Tricolor TV will remove all free channels to the end of the list. For many they start at about 101 channels.
The information channel works, but the basic ones do not work
Why does the information channel work, but the basic ones do not show (you can only see the message “no signal”, and what should you do in this case? This situation is possible if the subscriber has not confirmed his data or if the smart card is installed incorrectly and the receiver does not see it.
If the problem arose due to unconfirmed data, then it must be confirmed. You can make confirmation in several ways:
- call the company’s call center and ask the operator to do this;
- do this yourself in your “Personal Account” on the official website of Tricolor TV.
In addition, the message “no signal” may indicate that the receiver does not see the smart card. You can check this in the menu by going to the section called “ Conditional Access" Then you need to go to DRE module. The ID card number will be indicated there and it must match the number of the card installed in the receiver. If the number is not displayed, it means that the receiver does not see the smart card. In this case, you need to contact the customer support center and replace the card.
Basic package price changes
The appearance of the message “no signal” or “no access to watch channels” may appear due to changes in prices for the company’s services. The fact is that since 2015, Tricolor TV has changed the data on HD tariff packages. This means that if you previously had the “Optimum”, “Super-Optimum” and “Maximum HD” service package connected, then you will have new tariff- “One.”
In addition, Tricolor TV has removed all tariff divisions and price gradations. Now you cannot choose a service package as before for 600, 900 and 1200 rubles. At the moment there is only one package of HD TV channels for 1200 rubles. This price applies to both new and old equipment.
But there is a slight difference. If you do not want to pay the entire amount for the package at once, you can pay it in installments. For six months of watching TV channels in HD quality, you will need to pay 600 rubles, and 9 months – 900 rubles.
Also, since 2015, Tricolor TV does not guarantee that if a subscriber has not paid for the package, then 10 basic channels will work in HD quality. Previously, this was clearly stated in the documents, but now Tricolor TV has removed this clause on tariff packages from the contract. Thus, if you do not pay on time in the amount of 1,200 rubles for watching TV channels in HD format, then instead of a “picture” the message “no signal” will appear on your TV screen.
Software update problem
This is another problem why your basic channels may stop working. If you do not update the software on time, this may lead to a malfunction of the channels.
As a result, the broadcast of channels in HD quality will be suspended, and the message “no signal” will appear on your TV screen. Therefore, it is recommended as soon as it comes out. This will help avoid problems in the future with broadcasting HD channels and lack of signal. The update can be done independently through the Tricolor TV settings.
if the basic TV channels of Tricolor TV do not work, CONSEQUENTLY ONE CONCLUSION: - Tricolor TV is a very greedy organization, it’s not for nothing that N. Mikhalkov says that the problem in Russia is not feeding the poor, but THAT THE RICH CAN’T GET FUCKED!! !
the federal law Russian Federation dated July 13, 2015 No. 257-FZ “On Amendments to the Law of the Russian Federation “On the Mass Media” and the Federal Law of the Russian Federation “On Communications”” Is there no such law for Tricolor TV?
GS 8306 payment for the year was confirmed on April 22, and on May 9 everything was turned off and ruined the holiday. Thank you! And the same to them for our money. I found myself in a remote village without an information channel, but with 2 “film screening” channels. I don’t understand everything at all.
ID 331308013296. Single package paid for, already 3rd week, from May 15, 2017, there is a coded channel on the screen!! Federal channels does not work.
Impossible to get through by phone!! Finally, create a normal call center, whose operators can be reached by phone and get normal advice!!!
And so - you get money for services not provided, you’ve got a great job!
It is not always possible to pay for the work of channels on time. And if you are a Tricolor TV subscriber, then when the paid period expires, you can view only ten free channels.
However, what to do if in such a situation viewing even basic channels is not available (usually a window with the phrase “no signal” simply appears)?
Tricolor TV users begin to worry, sometimes even looking for repairmen to sort out the “breakdown.” If you encounter such an abnormal phenomenon, do not worry. You can even fix this yourself.
First of all, you need to fully diagnose the device, check all components. Because very often the cause of such a problem is only an incorrectly connected cable - this way you can quickly and independently correct the situation without needing outside help.
Mandatory check of system operation on Tricolor
For such cases (when there is some kind of system failure), a reboot is provided. So it's better to restart the device first. Perhaps after this it will begin to work properly. You need:
- Turn off the system completely.
- Wait five to ten minutes.
- Connect to power supply and turn on the device.
Often, after these actions, system failures disappear.
If rebooting does not help, you need to check whether the main information channel of Tricolor TV is working (it should function around the clock). However, it is possible that even when you turn it on, the “no signal” window suddenly pops up. For what reasons could this happen?
If, when you turn on the TV, even the Tricolor TV information channel does not function, then most likely there is a problem installed settings. In such a situation, the most in a simple way Fixing crashes is to reset the settings to those set by the developer himself. With this function, the signal will be restored, so the TV channels will work again.
How to reset user settings
The function of resetting settings to those set by the developers themselves is one of the most useful functions, since it can be used to fix a variety of system failures.
To use this option, you must follow these steps:
After you confirm the reset, the receiver will begin rebooting the system, and all settings will return to what they were automatically set before you made the changes.
Very often, this option allows you to completely get rid of system failures. So the boring phrase “No signal” is replaced by pleasant images of an HD TV channel.
However, now for normal operation TV channels, you need to configure the channels by requesting auto search. So Tricolor TV itself will search for everything you need, and you will only need to save the TV channels.
Very often, in cases where the period of paid work ends, the system automatically sends basic channels to the bottom of the list. For most subscribers, they appear starting from the one hundred and first TV channel.
The Tricolor TV info channel works, but the basic ones don’t
Less often, it happens to subscribers that the information channel itself works, but the basic ones do not turn on - when they try to view them, the “No Signal” window pops up. Most often, this problem appears due to the fact that the subscriber did not indicate his data or did not install the smart card correctly, which is why the receiver cannot see it.
How to provide your details
In the case where the failure is caused by unspecified data, the situation is not so difficult - you just need to confirm them. And you can do this in two ways:
What to do if the data is confirmed but the channels do not work
However, it is quite possible that the phrase “No signal” was provoked Not correct installation smart cards, which is why the receiver simply cannot read it. You can check this version as follows:
- Open menu
- Find the option called "Conditional Access".
- Find and navigate to the DRE module.
- Here, find the value of the card ID, which must necessarily correspond to the card number (indicated on the smart card installed in the receiver).
If after the transition you cannot find the value of the card, then your receiver simply does not read it. Don't worry, in such a situation you just need to ask the support center for a replacement card.
Why doesn't the basic package work?
Phrases like “No signal” and “No access to channels” may also pop up due to the fact that the company has simply changed the package of free channels and the price for the services provided.
Don’t forget that every company changes the cost and range of its services from time to time, including Tricolor TV. Changes were made to it in 2015 tariff packages HD. For example, if you previously used the services “Optimum”, “Maximum HD” and others, now you will automatically switch to another tariff - “Unified.
In addition, Tricolor TV has completely revised and changed not only tariff plans, but also the cost of services. Now, as before, subscribers cannot install a package that costs six hundred, nine hundred or one thousand two hundred rubles. Now you can choose only one package of HD channels for one thousand two hundred rubles. This cost is set for both obsolete and current equipment.
However, there are some differences. In cases where the subscriber does not want or cannot pay the entire cost of services at once, he is given the opportunity to pay in small amounts. To watch TV channels in HD quality for six months, you need to pay six hundred rubles, and for nine months you need to pay nine hundred rubles.
Keep in mind!
In 2015, the Tricolor TV company officially announced that if the service period paid for by the subscriber expires, there is no guarantee that he will be shown free channels in HD quality. Previously, their essential functioning was described in detail in the Tricolor TV document, but now this section has been completely removed from the contract.
So keep in mind, if you have not paid for the work of TV channels on time in the amount of one thousand two hundred rubles, then it is quite possible that you will not be able to watch even free channels, since when you turn them on, a window will pop up with the phrase “No signal.
Software update problems
This is also the reason why tricolor does not show free channels.
In cases where subscribers do not conduct timely update software, Tricolor TV does not guarantee proper operation of the system. Therefore, in order to avoid problems when viewing channels, it is recommended to regularly update the software.
Because of this, problems arise when watching not only free, but also paid channels when the payment period has not yet expired. So don't forget to update your software when new software comes out.
The article describes ways to solve problems associated with the lack of display of basic Tricolor channels.
The Tricolor company provides its customers with the opportunity to watch free TV channels if they have the appropriate equipment. They are called basic. The package contains 20 television channels general purpose, radio stations, information channels and a channel broadcasting in a teleshopping format.
| TV channel | Radio | Info | Teleshop |
| First channel | Vesti FM | INFO channel | Shop 24 |
| Russia 1 | Lighthouse | Promo TV | |
| Match | Radio Russia | TV TV | |
| Russia Culture | TV instructor | ||
| NTV | |||
| Channel 5 | |||
| Russia 24 | |||
| Carousel | |||
| TVC | |||
| RenTV | |||
| STS | |||
| Home | |||
| TNT | |||
| WORLD | |||
| Friday | |||
| Star | |||
| MUZ TV | |||
| OTR | |||
| TV3 | |||
| SAVED |
Broadcasting of free general purpose channels is approved at the legislative level. But sometimes the list may change.
It is worth considering that access to free channels is provided when connecting to paid packages.
Information channels are broadcast by the operator himself. They show information about Tricolor services, ongoing promotions, and troubleshooting methods.
Teleshopping allows Tricolor subscribers to make purchases without leaving home.
Reasons why basic channels are not shown
Subscribers may encounter the problem of lack of broadcasting on basic channels. The message “No signal” appears. The error is possible in different cases– bad weather, settings failure, equipment malfunction or malfunction, subscription has expired. The causes of equipment problems are divided into categories:
- No power supply or incorrect termination automatic settings;
- Reset recent settings;
- Incorrect installation of the smart card;
- Unconfirmed data;
- The software update did not occur;
- There is no fee for the package provided;
- Broken cable from the dish to the receiver;
- Preventative work.
Don't panic when a problem occurs. It can be solved in short time, if you approach the decision correctly. But sometimes the reason for the lack of signal may be due to other factors.
For example, television broadcasting may be interrupted due to the use of outdated equipment. Then you should consider replacing your existing receiver.
Ways to solve the problem
The solution to the problem of the lack of television broadcasting of free channels is to check that the cable is connected correctly. If everything is connected correctly, then other steps should be performed.
Checking the correct operation of the equipment
To check the functioning of the equipment, you must perform a reboot. Execution scheme:
After restarting, the equipment goes into normal mode work. If this does not happen, then you need to click on show the information channel (should be shown regularly). If there is no TV broadcast on the info channel, you can judge that the setup functions have failed. You should proceed to the step of resetting the settings to factory settings (installed by the developer).
Resetting the receiver to factory settings
The provider recommends using the reset operation in all difficult TV viewing situations. When you return to the original factory settings, the equipment starts working again in most cases. Scheme for resetting configuration functions:
It is worth considering that in the case of the end of the paid subscription period for the tariff, the basic list of TV channels is sent to the end of the entire list. That's why they are located after channel 100.
If the above steps do not help, it is necessary to check the cable run from the dish to the receiver. And also pay attention to the strength of the plate and its orientation. If a break or orientation violation is detected, adjust the dish and search for TV channels again.
Software Update
In order to improve display and protect against unauthorized access, the provider recommends regular update software. If not done on time this operation, then the TV channels may be stopped. Software updates should be carried out upon exit new version system support, so that further channel display is available.
Do not turn off the power while updating the software.
To update, use the “Updates” item in the receiver menu. The progress of the operation implies that the equipment is turned on to prevent partial overwriting of files. Accidental overwriting will result in equipment malfunction and loss of broadcasting.
Smart card reading error
If there is no number, the device cannot recognize the card being used. This is due to incorrect installation of the card in the card reader, a malfunction of the card reader itself, a discrepancy between the card inside and the software used, or a breakdown of the receiver.
Read more about the problem with the smart card - .
After checking that the card was inserted correctly, the ID number should appear. Otherwise, you need to check the functionality of the smart card (on other equipment) or rule out malfunctions in the receiver.
Data not confirmed
Confirmation of data is required if the user has not done so previously. To confirm them, the subscriber can use the services personal account on the Tricolor website or make a call to technical support, where the operator will be able to confirm the ID number and contact details. 
Basic channels do not work, information channels work
If the information channel shows, then the problem of the lack of television showing of basic channels arises due to non-confirmation of the subscriber data or the invisibility of the smart card. Data confirmation was described above. The visibility of the card is due to its correct installation in a working card reader. Information on solving the problem that appears due to the inability to read the card was indicated above.
Change in price for the basic package
The company may change the prices for the packages provided, which will affect the lack of broadcasting of TV channels. Prices for new tariffs are provided for both newly connected subscribers and those who have been using the company’s services for a long time. The information channel warns about changes in tariff policy, so the subscriber must deposit the required amount into the account on time.
Tricolor trick (basic channels do not work due to the fault of the provider)
The Tricolor company offers subscribers to pay for the package provided in installments. If this payment method is chosen, the combined amounts are paid before a certain date. If there is insufficient funds in the subscriber's account, the company does not guarantee the television broadcast of basic channels.
Also, if the contract is unilaterally terminated, the user may lose access to viewing basic TV channels. After all, the contract states that the provider is not responsible for the correctness of broadcasting free channels.
If all methods have been tried and the problem is not solved, then you should contact support. The operator will explain what to do in such a situation.