Tricolor channels do not work, what should I do? Why doesn't Tricolor TV look for channels?
I think many users of Tricolor TV satellite television are familiar with the situation when you turn on the set-top box, but there is no signal from it on the TV. What to do, where to run, who to call?
Don't panic! Now you and I will figure it out on our own, identify the cause and perhaps even fix it.
First, check to see if the TV and receiver are turned on. Then look at the TV screen to see what is happening there.
There are two options for the development of events. First, let's define what is meant by the concept of “No signal”.
Case 1. The screen says “No signal”
This is the most common situation. In 75% of cases, it is caused by the fact that the video signal source on the TV was selected incorrectly. Most often, children do this when they play with the remote control. To correct the situation, you must first look at the back of the TV case to see which of its connectors is connected to the Tricolor TV receiver. All ports are signed and even have their own numbering.
Next, you need to pick up the remote control and find the button that switches video signal sources. Usually this button is called Source or Input.
In response to this action, the TV should display this or a similar menu, which will list all available inputs:
We choose the one that includes the Tricolor TV set-top box. Usually after this the problem is successfully resolved.
Note: On older TV models, where, in addition to composite input(tulips) and SCART there are no other connectors; the video input is switched using the “TV/AV” button. Switch the TV to the AV input and check if the image from the set-top box appears. Some TV models have several AV inputs (for example, front and rear), then the “AV” button will have to be pressed several times to switch between them.
Also, be sure to check that The satellite receiver is definitely on and working. Sometimes it can happen that the power indicator on it is on, but the device itself does not start. Then the “No Signal” message on the TV will also light up. Try restarting it by turning off the power and turning it on again.
If this does not help and the message and when you try to turn on Tricolor TV, it still says “No signal”, then try replacing the cable between the receiver and the TV. It usually lies on the floor and is exposed to the destructive influence of children and pets - they either squeeze it or chew it.
Case 2. TV channels are not shown
If the receiver interface itself is accessible and a list of channels is displayed, but there is no image and Tricolor writes “no signal” on all channels, then there is most likely a problem with the equipment.
Moreover, the reason may be corrupted settings satellite receiver, damaged transponder, incorrect installed antenna. Start by checking the antenna itself to see if it has been twisted by the wind or something else. The source of the problem when there is no signal can be a torn or bent coaxial cable from antenna to receiver. Inspect it carefully for damage.
If the message “No Signal” is displayed only on some channels, while others work without problems, then this may be caused by either technical work from the operator, or by changing the frequency of the TV channel. Try going to the operator’s website and reading the news to see if there are any maintenance work or changes in the operation of individual channels.
“This year, free channels have almost disappeared. All TV channels are now broadcast in encrypted form, so many users have a problem: Tricolor TV does not show at all, or only 2-3 channels work normally (for example, “TNT” and “1”). What to do about this disaster?
First of all, you need to check the status of your subscription. You can do this on the official website - www.tricolor.tv:
- Go to the website.
- Click on the word "Subscribers" (upper left corner).
- Go to the "Payment" section.
- Enter the tuner ID (a 12-14 character number written in the contract and also on the card) in the account status check field.
- Run the scan.
A message will pop up about the status of your tariffs, connected packages and their expiration dates. To check your balance, you need to go to your “Personal Account”.
Problems that arose after August 10, 2015
Due to technical problems with channel encoding, sometimes there may be a temporary loss of signal. If such a problem occurs, you need to disable and enable again receiver. You can also call the Tricolor hotline for free (+ 7 800 500-01-23
) and consult about any specific problem.
What other reasons are there why Tricolor TV does not show? Let's try to figure out and eliminate these reasons.
1. Check if it works or not information channel(it should work with a working receiver even without an access card). If the channel does not work, you need to reset the receiver settings to factory settings. To do this, go to the Main Menu, and there, to the “Settings” section. In this section, select "Factory settings" and press the red button on the remote control.
Click the same button in the following windows to confirm the operation. After this, the equipment should reboot, and then in the dialog that opens, click “Next”. Then the same thing, unless of course you want to change anything in the settings. For example, time zone. In the "Search for Tricolor TV channels" window, select the required Operator(you must know the operator), as well as the “Main” region. OK. Then the receiver will automatically find everything available channels, and you click on yellow button remote control
1.1. If the channels are not found, and there is no signal either, you need to check the cable leading to the dish for integrity. In this case, it is better to call a specialist.
2. In the case when the Information channel shows and basic channels from free package no, then the access card may be inserted into the receiver incorrectly. Or your subscriber information has not been verified.
2.1. Check whether the card is installed on the wrong side in the receiver. And also go to “Menu” > “Access” > “DRE” > “Smart Card”, and look in the ID field. Card information should be displayed there. If the card number is not displayed, then the receiver does not read your smart card. You need to take both of them to the service.
3. In the case when the basic channels of Tricolor TV are shown, but the rest are not, you need to check your subscription. If your subscription is still valid, call hotline(see above) and do reactivation. After this, turn off the tuner for 5 minutes, and then turn it on again and click on some encrypted channel and leave it like that for 8 hours. During this time the image will improve. This usually takes about an hour.
It is not always possible to pay for the work of channels on time. And if you are a Tricolor TV subscriber, then when the paid period expires, you can view only ten free channels.
However, what to do if in such a situation viewing even basic channels is not available (usually a window with the phrase “no signal” simply appears)?
Tricolor TV users begin to worry, sometimes even looking for repairmen to sort out the “breakdown.” If you encounter such an abnormal phenomenon, do not worry. You can even fix this yourself.
First of all, you need to fully diagnose the device, check all components. Because very often the cause of such a problem is only an incorrectly connected cable - this way you can quickly and independently correct the situation without needing outside help.
Mandatory check of system operation on Tricolor
For such cases (when there is some kind of system failure), a reboot is provided. So it's better to restart the device first. Perhaps after this it will begin to work properly. You need:
- Turn off the system completely.
- Wait five to ten minutes.
- Connect to power supply and turn on the device.
Often, after these actions, system failures disappear.
If rebooting does not help, you need to check whether the main information channel of Tricolor TV is working (it should function around the clock). However, it is possible that even when you turn it on, the “no signal” window suddenly pops up. For what reasons could this happen?
If, when you turn on the TV, even the Tricolor TV information channel does not function, then most likely there is a problem installed settings. In such a situation, the most in a simple way Fixing crashes is to reset the settings to those set by the developer himself. With this function, the signal will be restored, so the TV channels will work again.
How to reset user settings
The function of resetting settings to those set by the developers themselves is one of the most useful functions, since it can be used to fix a variety of system failures.
To use this option, you must follow these steps:
After you confirm the reset, the receiver will begin rebooting the system, and all settings will return to what they were automatically set before you made the changes.
Very often, this option allows you to completely get rid of system failures. So the boring phrase “No signal” is replaced by pleasant images of an HD TV channel.
However, now for normal operation TV channels, you need to configure the channels by requesting auto search. So Tricolor TV itself will search for everything you need, and you will only need to save the TV channels.
Very often, in cases where the period of paid work ends, the system automatically sends basic channels to the bottom of the list. For most subscribers, they appear starting from the one hundred and first TV channel.
The Tricolor TV info channel works, but the basic ones don’t
Less often, it happens to subscribers that the information channel itself works, but the basic ones do not turn on - when they try to view them, the “No Signal” window pops up. Most often, this problem appears due to the fact that the subscriber did not indicate his data or did not install the smart card correctly, which is why the receiver cannot see it.
How to provide your details
In the case where the failure is caused by unspecified data, the situation is not so difficult - you just need to confirm them. And you can do this in two ways:
What to do if the data is confirmed but the channels do not work
However, it is quite possible that the phrase “No signal” was not provoked correct installation smart cards, which is why the receiver simply cannot read it. You can check this version as follows:
- Open menu
- Find the option called "Conditional Access".
- Find and navigate to the DRE module.
- Here, find the value of the card ID, which must necessarily correspond to the card number (indicated on the smart card installed in the receiver).
If after the transition you cannot find the value of the card, then your receiver simply does not read it. Don't worry, in such a situation you just need to ask the support center for a replacement card.
Why doesn't the basic package work?
Phrases like “No signal” and “No access to channels” may also pop up due to the fact that the company has simply changed the package of free channels and the price for the services provided.
Don’t forget that every company changes the cost and range of its services from time to time, including Tricolor TV. Changes were made to it in 2015 tariff packages HD. For example, if you previously used the services “Optimum”, “Maximum HD” and others, now you will automatically switch to another tariff - “Unified.
In addition, Tricolor TV has completely revised and changed not only tariff plans, but also the cost of services. Now, as before, subscribers cannot install a package that costs six hundred, nine hundred or one thousand two hundred rubles. Now you can choose only one package of HD channels for one thousand two hundred rubles. This cost is set for both obsolete and current equipment.
However, there are some differences. In cases where the subscriber does not want or cannot pay the entire cost of services at once, he is given the opportunity to pay in small amounts. To watch TV channels in HD quality for six months, you need to pay six hundred rubles, and for nine months you need to pay nine hundred rubles.
Keep in mind!
In 2015, the Tricolor TV company officially announced that if the service period paid for by the subscriber expires, there is no guarantee that he will be shown free channels in HD quality. Previously, their essential functioning was described in detail in the Tricolor TV document, but now this section has been completely removed from the contract.
So keep in mind, if you have not paid for the work of TV channels on time in the amount of one thousand two hundred rubles, then it is quite possible that you will not be able to watch even free channels, since when you turn them on, a window will pop up with the phrase “No signal.
Software update problems
This is also the reason why tricolor does not show free channels.
In cases where subscribers do not conduct timely update software, Tricolor TV does not guarantee proper operation of the system. Therefore, in order to avoid problems when viewing channels, it is recommended to regularly update the software.
Because of this, problems arise when watching not only free, but also paid channels when the payment period has not yet expired. So don't forget to update your software when new software comes out.
Even termination subscriber services and lack of subscriptions to paid packages TV channels should not leave viewers without basic set public channels. Therefore, if they suddenly disappear and become inaccessible, you should look for the cause of the problems and restore the broadcast. At the same time, it is not necessary to immediately call the support service and complain that Tricolor TV does not show free channels. Often, existing troubles can be dealt with on your own. This will help to significantly save time, and sometimes even money, which could have been spent on paying for the services of a telemaster.
In order to choose the right course of action and return the broadcast as soon as possible, you should find out why they disappeared public channels. This is usually due to the following reasons:
- receiver malfunction;
- Smart card is not connected correctly;
- confirmation of the subscriber’s personal data is required;
- technical work on the server;
- the need to update the receiver software;
- equipment malfunction;
- Difficulty receiving signal from the antenna.
Almost every one of the listed problems can be fixed on your own, without the help of specialists. The main thing is to approach this process with all seriousness and avoid rash, frivolous actions.
Free channels do not show on Tricolor TV - what to do
When faced with the lack of basic TV channels for the first time, you should immediately, without thinking about what to do, reboot the set-top box. Often this simple action turns out to be enough to bring the show back. If there are no positive changes, you should reset the receiver settings to factory levels. To do this you should:
- turn on the TV and receiver;
- open the receiver menu;
- go to the “settings” (“installations”) section;
- click on “factory settings”;
- confirm actions;
- wait for reboot;
- enter the connection region and enable channel search.
It is important to remember that the basic package is usually at the end of the list, so do not despair if the first channels are empty. Simply start checking from the end to quickly detect working broadcasts.
Difficulties with the Smart Card
The next thing to pay attention to is the operation of the Smart Card. Often all the difficulties are associated with its incorrect position in the card reader, and then the question of how to correct the situation instantly disappears.
When the card is installed correctly, but the broadcast does not appear, it is worth finding out whether the subscriber data is confirmed. To do this you can call contact center provider (88005000123) or visit your personal account on the official website.
After making sure that everything is in order with your personal data, you should:
- go to the receiver menu;
- switch to the “conditional access” section;
- select “DRE module”;
- Find your ID number on the page that opens.
If it is present, then the card is working properly and it is necessary to look for other causes of the troubles that have arisen.
Software update
Sometimes the correct answer to the question why free channels are not shown on Tricolor is the lack of a software update. To install an up-to-date, working program, you should find the corresponding item in the menu and start the update process.
Please note that it cannot be interrupted or stopped.
Any emergency shutdown of the receiver or careless action by the user will lead to equipment malfunction. And, since the breakdown is caused by the subscriber’s actions, count on warranty service and repairs will be pointless.
And the fee for software restoration at service centers is 500 rubles. Therefore, you should consider the installation new program with the utmost seriousness and caution, so as not to pay for unplanned repairs later.
Other reasons
We must not forget about other reasons for absence basic package. It wouldn't hurt to check satellite dish, especially if the TV channels disappeared in windy weather. Sometimes the lack of channels is due to incorrect rotation of the dish, ice on its surface, or the presence of obstacles that interfere with receiving a signal from the satellite.
It is worth taking a closer look at the integrity of the cable, since each break will cause a loss of signal. You need to check the converter, which may be flooded with water or simply out of order.
A failure of the receiver cannot be ruled out. If the problem is with the attachment, then you should take it to service center, the address of which can be found on the official Tricolor website.
Another not-so-obvious cause of problems may be the old age of the receiver and its failure to meet modern technical requirements.
What channels should be shown for free on Tricolor TV
The last nuance that users should understand is the list of channels available for free in 2019. Subscribers are provided with access to the following public TV channels:
- Home;
- Star;
- Carousel;
- Match!;
- Muz TV;
- First;
- Friday!;
- Fifth;
- Ren TV;
- Russia 1;
- Russia 24;
- Russia K;
- Saved;
Additionally, 3 radio stations, 4 provider information channels and 1 TV store will be available. All of the above must be broadcast free of charge and uninterrupted. Therefore, in case of problems, you should use any available form feedback with satellite company specialists.
Sometimes the lack of television is due to technical work, and then you just have to wait for it to be completed.
The article describes ways to solve problems associated with the lack of display of basic Tricolor channels.
The Tricolor company provides its customers with the opportunity to watch free TV channels if they have the appropriate equipment. They are called basic. The package contains 20 television channels general purpose, radio stations, information channels and a channel broadcasting in a teleshopping format.
| TV channel | Radio | Info | Teleshop |
| First channel | Vesti FM | INFO channel | Shop 24 |
| Russia 1 | Lighthouse | Promo TV | |
| Match | Radio Russia | TV TV | |
| Russia Culture | TV instructor | ||
| NTV | |||
| Channel 5 | |||
| Russia 24 | |||
| Carousel | |||
| TVC | |||
| RenTV | |||
| STS | |||
| Home | |||
| TNT | |||
| WORLD | |||
| Friday | |||
| Star | |||
| MUZ TV | |||
| OTR | |||
| TV3 | |||
| SAVED |
Broadcasting of free general purpose channels is approved at the legislative level. But sometimes the list may change.
It is worth considering that access to free channels is provided when connecting to paid packages.
Information channels are broadcast by the operator himself. They show information about Tricolor services, ongoing promotions, and troubleshooting methods.
Teleshopping allows Tricolor subscribers to make purchases without leaving home.
Reasons why basic channels are not shown
Subscribers may encounter the problem of lack of broadcasting on basic channels. The message “No signal” appears. The error is possible in different cases– bad weather, settings failure, equipment malfunction or malfunction, subscription has expired. The causes of equipment problems are divided into categories:
- No power supply or incorrect termination automatic settings;
- Reset recent settings;
- Incorrect installation of the smart card;
- Unconfirmed data;
- The software update did not occur;
- There is no fee for the package provided;
- Broken cable from the dish to the receiver;
- Preventative work.
Don't panic when a problem occurs. It can be solved in short time, if you approach the decision correctly. But sometimes the reason for the lack of signal may be due to other factors.
For example, television broadcasting may be interrupted due to the use of outdated equipment. Then you should consider replacing your existing receiver.
Ways to solve the problem
The solution to the problem of the lack of television broadcasting of free channels is to check that the cable is connected correctly. If everything is connected correctly, then other steps should be performed.
Checking the correct operation of the equipment
To check the functioning of the equipment, you must perform a reboot. Execution scheme:
After restarting, the equipment goes into normal mode work. If this does not happen, then you need to click on show the information channel (should be shown regularly). If there is no TV broadcast on the info channel, you can judge that the setup functions have failed. You should proceed to the step of resetting the settings to factory settings (installed by the developer).
Resetting the receiver to factory settings
The provider recommends using the reset operation in all difficult TV viewing situations. When you return to the original factory settings, the equipment starts working again in most cases. Scheme for resetting configuration functions:
It is worth considering that in the case of the end of the paid subscription period for the tariff, the basic list of TV channels is sent to the end of the entire list. That's why they are located after channel 100.
If the above steps do not help, it is necessary to check the cable run from the dish to the receiver. And also pay attention to the strength of the plate and its orientation. If a break or orientation violation is detected, adjust the dish and search for TV channels again.
Software Update
In order to improve display and protect against unauthorized access, the provider recommends regular update software. If not done on time this operation, then the TV channels may be stopped. Software updates should be carried out upon exit new version system support, so that further channel display is available.
Do not turn off the power while updating the software.
To update, use the “Updates” item in the receiver menu. The progress of the operation implies that the equipment is turned on to prevent partial overwriting of files. Accidental overwriting will result in equipment malfunction and loss of broadcasting.
Smart card reading error
If there is no number, the device cannot recognize the card being used. This is due to incorrect installation of the card in the card reader, a malfunction of the card reader itself, a discrepancy between the card inside and the software used, or a breakdown of the receiver.
Read more about the problem with the smart card - .
After checking that the card was inserted correctly, the ID number should appear. Otherwise, you need to check the functionality of the smart card (on other equipment) or rule out malfunctions in the receiver.
Data not confirmed
Confirmation of data is required if the user has not done so previously. To confirm them, the subscriber can use the services personal account on the Tricolor website or make a call to technical support, where the operator will be able to confirm the ID number and contact details. 
Basic channels do not work, information channels work
If the information channel shows, then the problem of the lack of television showing of basic channels arises due to non-confirmation of the subscriber data or the invisibility of the smart card. Data confirmation was described above. The visibility of the card is due to its correct installation in a working card reader. Information on solving the problem that appears due to the inability to read the card was indicated above.
Change in price for the basic package
The company may change the prices for the packages provided, which will affect the lack of broadcasting of TV channels. Prices for new tariffs are provided for both newly connected subscribers and those who have been using the company’s services for a long time. The information channel warns about changes in tariff policy, so the subscriber must deposit the required amount into the account on time.
Tricolor trick (basic channels do not work due to the fault of the provider)
The Tricolor company offers subscribers to pay for the package provided in installments. If this payment method is chosen, the combined amounts are paid before specific date. If there is insufficient funds in the subscriber's account, the company does not guarantee the television broadcast of basic channels.
Also, if the contract is unilaterally terminated, the user may lose access to viewing basic TV channels. After all, the contract states that the provider is not responsible for the correctness of broadcasting free channels.
If all methods have been tried and the problem is not solved, then you should contact support. The operator will explain what to do in such a situation.