Top way to fix “iTunes could not connect to iPhone. Why can't I connect to the iTunes Store?

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The error "iTunes could not connect to this iPhone" appears on devices from Apple when connected to a computer. It can be caused by several factors. Problems can be with a mobile device, namely outdated software, failures, etc., with a computer - also failures, blocking by anti-virus software, or by the iTunes service. So we will figure out what exactly influenced the appearance of error 0xe8000015 with an unsuccessful connection to the phone.

Error 0xe8000015

Fixing an error in iTunes. Delete the Lockdown folder

To fix the problem “iTunes was unable to connect to this iPhone” (0xe8000015), first of all we will check the files that are on your computer for device interaction. To do this, we will delete one folder in the system related to the phone.

Close all windows and applications, including the iTunes application.
Disconnect the cable from the computer; this must be done immediately when error 0xe8000015 appears.
Open the task manager on your computer by pressing CTRL+SHIFT+ESCAPE.
Select the “Processes” section at the top of the program.
Find here running processes, which are on this moment AppleMbileDveice.exe, iTunesHelp.exe, APSDaemon.exe are superfluous. and others that relate to your mobile device and iTunes store. The names of the processes may differ slightly, depending on the versions of the programs.

Now let's move on to deleting the Lockdown folder. To do this in Windows XP, Vista, 7:

Open the Run window (to do this, press the WIN+R key combination).
On the empty line, enter next command%AllUsersProfile% and run it by pressing Enter.
Next, the Application Data folder will open (it can only be read).
Then find and go to the Apple folder.
Select Lockdown in the list and right-click and select the “Delete” line.

Steps to fix the error for Windows 8 and 10

Then connect the device (iPhone) to the computer again and launch the iTunes store application. If the services are corrected, you will receive a message from the system about allowing access to information; agree by clicking “Continue”. To do this, you may need to confirm your actions on your mobile device.

Solving the problem on iPhone, iPad or iPod

Appearance Errors

First of all, you need to make sure that you are connected to Wi-Fi. It often happens that downloading applications or other large items is not possible over the 2G network (it is highly recommended to use the 3G network).

Again, assuming that the Internet may be to blame, select your preferred Wi-Fi network to connect to and follow the arrow that leads to Settings. Here we look for the “DNS” line and enter the numbers “8.8.8.8” in it, after which we save the actions performed. Now you need to click “Renew lease”, thereby restarting the Wi-Fi connection. Sometimes this simple method helps to enter the store.

The next option is to simply try restarting your device. It’s also a good idea to reset your router’s settings and connect in a new way, which often helps solve the problem.

If these simple methods do not help, we complicate the task. Check availability latest version firmware on your device. If the installed firmware is not the most current, then it is necessary.

Please note that if you have an iPhone that was initially locked (most often these are devices imported from other countries), then the update should be carried out with caution, because in the end you may end up with a locked phone again, which may no longer be able to be unlocked by any means .

Everything works, installed current version iOS, but the error persists? Let's try. To do this, you need to go to “Settings” -> “General” -> “Reset” -> “Reset all settings”. Please note that all content will remain in place after the reset and this will not affect the performance of the device in any way. But perhaps a reset will allow you to go to the store.

Exactly what principle the following method works on is actually not entirely clear, but many users confirm that after performing these strange manipulations, the device begins to enter the store. You need to go to Settings -> General -> Date and Time. Here you need to uncheck the automatic time update box and select manual method input. We change the date to 2038 and set an arbitrary city.

Then we try to reboot the device and try to enter the store again. If it doesn’t help, move the checkbox to “ Automatic update dates" and wait for a while. In some cases, after performing these manipulations, the device will begin to enter the store.

But what to do when, after all the dancing with the tambourine, the error is still not resolved? Probably hope that the problem is with the store itself and try to go into it later. Otherwise, we are waiting for yours alternative ways in comments.

Solving a problem on your computer

If you are trying to connect to the iTunes Store via application of the same name, check the availability of the Internet. For example, try connecting to Google search engine or, better yet, Apple.com. If the site is working, then you need to check whether your computer has sufficient resources to connect (this error often occurs if your computer was manufactured back in the 90s).

If this is your first time, it would be wise to wait a while, it is possible that iTunes server at the moment it simply does not work, and after a short time it will become available again. If this is not the reason, then move on to iTunes update through the official Apple website or through the program itself. Old versions of applications may indeed refuse to work.

The next step is to try disabling the firewall and antivirus, which may not allow the application to access the store. IN in this case you just need to add the program to the exclusion list. If it doesn't work, go to Internet Options. Perhaps, by default, the connection is established there using proxy servers, which do not allow the store to work normally, and if this is really the case, then delete them and try to log into the iTunes Store again.

Finally, you need to check hosts file(a favorite file for viruses and Trojans), which is located in the path C:\WINDOWS\SYSTEM32\DRIVERS\ETC. We find this file, open it using a standard notepad and look for the line “127.0.0.1 localhost” in it and simply delete all the entries that are located below it. We save the changes made, close the file and try to go to the iTunes Store.

If after last step If you managed to enter the store, it means that there are viruses or other malware on your computer that need to be cleaned using an antivirus.

A window with the message “iTunes could not connect to this iPhone. An unknown error has occurred" appears when the Lockdown directory or its contents are corrupted. Solution - .

The error can also be caused by connection problems, Jailbreak, incorrectly installed/updated iTunes and antivirus protection Windows.

As a result, a window appears with the following messages:

iTunes was unable to connect to this iPhone. An unknown error 0xe8000015 occurred.
The error code can be 0xe8000015 or 0xe8000003, less often - 0xe800002d and 0xe8000065.
There is no value.
Failed to send message to device.
An invalid response was received from the device.
iTunes was unable to connect to this iPhone because there was a reading error.

Since the cause of connection errors 0xe8000015, 0xe8000003 and others is the Lockdown directory, you should first fix the problems in it.

Fixing iTunes connection errors:

Main causes of error

There are many reasons for errors; you will have to try and find yours among several possible ones. Often the cause of the error lies in trivial things like poor connection or settings Windows protection. There are also more serious problems that require changes to the internal directories of the iPhone

Main reasons for the error:

Errors caused by connection problems in iPhone or Wi-Fi networks.
Conflicts between iTunes and iPhone with antivirus and security software, as well as the Windows firewall.
Problems caused by incorrect connection of the phone via USB to the computer.
The presence of Jailbreak (hacked iPhone) and downloaded pirated software on it.
iTunes is not installed or updated correctly.

Depending on the error, its code, as well as recent actions The user can find out why the connection between the phone and iTunes is not established.

Network and Wi-Fi errors

The error may appear if Windows is unable to establish a connection with iTunes, iPhone, Apple Stope, mail server or update server. In this case, in system window the note “An unknown error has occurred” or “An error occurred while loading the software” is written.

Connection, network, Wi-Fi error codes: 17, 1403, 1004, 1013, 1014, 1015, 3200, 3004.

Sometimes the user has nothing to do with it at all - problems occur on the Apple side, and then you just have to wait for the operation of the update servers to normalize. At the same time, most errors can be corrected using the following actions:

Error code 17 . An error with this code appears when a user with unofficial firmware from third party developers(custom firmware) is trying to change it to another. Similar actions with changing and modifying the firmware can only be performed when the phone is in DFU mode. After entering DFU mode, the problem will disappear.
Error code 1403 . The problem occurs when trying iPhone recovery using damaged firmware. To solve, you should use another download method to download the firmware, or download the firmware from another location. Dream damaged files The update will install normally, without notifications about conflicts with the system.
Codes 3004 And 3200 . It is not the user's fault that these errors appear: they occur when trying to download updates in the first few hours or days after their release. These days there is a huge load on Apple servers, so problems with communication and connection establishment occur frequently.
Codes 1013 , 1014 And 1015 . Appears when trying to update iOS version on iPhone to an older one, or roll back the firmware to previous versions. According to Apple's policy, returns to old version system is only possible during the first 2 weeks after the update. After this, you will not be able to roll back the system using permitted methods.

If all of the above situations cannot be the cause of the problem, you should move on to the next step - fixing problems with the Lockdown directory.

Solving errors 0xe8000015 (0xe8000003) via Lockdown

The Lockdown directory is created after iTunes installations, at the first iPhone connection to the computer. The contents of the directory files give Windows right modify, record, synchronize and otherwise interact with files on the device. Third party firmware, jailbreak and hacked software significantly increase the chance of problems with Lockdown.

The directory may have different locations and other differences depending on the version operating system Windows. Therefore, instructions for fixing errors are slightly different for popular versions of this OS.

If the contents of the directory are damaged and error 0xe8000015 appears, you need to reset (delete) the directory:

Close iTunes completely.
Disconnect your iPhone or other iOS device from your computer.
Open dispatcher Windows tasks(key combination Ctrl+Alt+Del).
Go to the "Processes" tab.
Terminate all running processes from the list: AppleMobileDeviceService.exe, APSDaemon.exe, distnoted.exe, iPodService.exe, iTunesHelper.exe, mDNSResponder.exe.

If iTunes is closed, all 6 processes should exit without issue. You need to click on each process right click mouse and select “End process”. The further sequence of actions depends on which version of Windows OS is used on the computer.

Instructions for Windows 10, 8, 7 and Vista:

Click "Start".
Enter %ProgramData% in the search bar.
Press "Enter".
In the search results, find and open the Apple folder.
Find Lockdown folder.
Right-click on it and select context menu"Delete" item.

IN Windows XP this catalog is located at a different address and the process for deleting it is different:

Click the “Start” button.
Select "Run".
In the window that appears, enter %AllUsersProfile% and click "OK".
In the search results, find and open the Application Data folder (it may be hidden and read-only, in this case you need to select the “Display” hidden files and folders" in Explorer).
Find and open the Apple folder.
Find the Lockdown folder and right-click on it.
Select the “Delete” item in the context menu that appears.

If everything is done correctly, the directory will be deleted from the computer. After this you need to do the following:

Relaunch iTunes.
Connect your iPhone (or other iOS device) to your PC.
A window will appear with the text “Do you want to allow this computer to access information on?” — you need to click the “Continue” button.
After this, a window will appear on the iOS device, where you also need to allow access.

If the problem was caused by the LockDown directory, then it is guaranteed to be resolved using the instructions above. Otherwise, you are left to check why else iTunes is unable to connect to this iPhone.

Problems with USB connection

Problems with the USB connection also have unique error codes. From them you can understand which component of the connection failed. On Windows screen There is an error connecting to the iPhone, a message about unknown error and its code.

USB connection failure codes: 13, 14, 1601-1609, 2001-2011, 4005, 4013

The problem is almost guaranteed to be connection related if the system issues the following warnings:

iPhone timed out waiting for a response.
The device cannot run faster.
An unknown error occurred during synchronization.

In case of errors 13 And 14 The cable may need to be replaced. This often solves the problem if, when trying to connect an iPhone to a computer, a cheap Chinese cable is used instead of the original one.

There are a few exceptions:

Code 13 often appears when trying to install from Windows environment beta versions of iOS.
Code 14 may appear when iTunes conflicts with antivirus software.

In this case, you should make sure that the software Apple software not blocked antivirus programs and Windows firewall.

Exceptions and non-standard solutions

If reinstalling iTunes and the directory does not help, you should remove all programs that work with iTunes:

Apple Application Support
Apple Mobile Device Support
Apple Software Update
Bonjour
QuickTime

After this, it makes sense to use CCleaner to clean the registry. This can be done manually:

Click “Start”, “Run”.
Enter regedit in the field that appears.
In the registry editor that opens, enter the names of programs and delete the results found.

It is advisable to carry out such actions with sufficient experience Windows operation and more than superficial knowledge of the operating system. Removal extra entries registry can lead to numerous new errors.

You can also go into your iPhone or other iOS device and check the remaining free place: Sometimes errors occur when there is less than 1 GB of memory left on the device. To do this, go to “Settings”, “General”, “Available”. It may take some time for the system to show the used and remaining space.

The iTunes Store, as you know, is Apple's online online store, where a wide variety of digital content is collected, including audio recordings, videos and other content. You can access the store using a PC, mobile device (iPhone) or tablet (iPad). However, when logging in, the system may display an error like “Cannot connect to the iTunes Store.” How to solve it?

Personal Computer

If you are trying to open the store from your computer, that is, through the iTunes media player, then you first need to make sure of the following:

Is there internet access? To do this, try going to any website, for example, Google. If it opens, then proceed to the next step.

We make sure that the PC clearly meets the minimum system requirements iTunes (it may not respond only if your computer is from the 90s of the last century).

The manufacturer also recommends updating the operating system to the latest version, but in reality this is unlikely to help, since iTunes supports a lot of OSes, including quite old ones.

Another solution is to wait a while. It is possible that there was a small glitch in the store and after some time the problems will be corrected.

We follow further - be sure to update iTunes version until the last one. You can do this on the official Apple website or through the program itself (with old software you may actually not be able to get into the online store).

Next, we try to disable the firewall and antivirus, which may be causing the problem. If desired, add the store to the exclusion list.

If it doesn’t work, go to “Internet Options”. Already here we are looking to see if there are proxy servers by default? If there are any, delete them, and then try to go to the iTunes Store.

It is theoretically possible that there is a problem with the ports on the side of your Internet provider - you can contact them with this question, but in 99% of cases the problem is on the user's side.

Finally, you can check the hosts file, which viruses and Trojans love to attack. By default, it is located in the C:\WINDOWS\SYSTEM32\DRIVERS\ETC folder. We open it with notepad and see inscriptions with IP addresses. Find line 127.0.0.1 localhost and delete all addresses that are below this entry. After deleting them, close the file, confirm saving, and try to go to the store. Happened? Great, now be sure to scan your computer with an antivirus - it most likely contains malware.

iPhone, iPad or iPod touch

If you're trying to access the iTunes Store using one of the devices mentioned above, the first thing you need to do is make sure you're using the best one. latest firmware on this moment. If this is not the case, then update software(although if you have an iPhone, you need to do this carefully so as not to get ).

You also need to make sure that you are currently within range of a WI-FI station or routing station. If you access the network via the Internet of your mobile provider, make sure 3G support is enabled. By the way, when working with 2G networks, downloading large elements, such as applications, may not occur. Meanwhile, we have already written about this in more detail on our website.

You can also try resetting your settings WI-FI router, this helps quite often. Alternatively, you can try rebooting your device.

And here Possible Solution problems that we discovered on the Internet. To do this, select the network you need, then use the arrow on it to go to settings. In the “DNS” line, delete all entries, and instead write the numbers (without quotes) “8.8.8.8”. Click “Update rental”, turn Wi-Fi off and on, try to go to the store. It should help, however, the settings, as far as we know, are not saved.

Dear readers! If you have another way to solve the problem, please write about it in the comments.

« "iTunes was unable to connect to iPhone because it received an invalid response from the device" or “iTunes could not connect to the iPhone because an invalid response was received from the device”, suddenly this message appears when synchronizing with iTunes, and why did such an error happen?

In fact, when connecting an iPhone or iPad to a computer The certificate exchange procedure takes place. The user then sees a dialog box on the computer and mobile device with the option to "install" trusting relationship» between devices. If you answer negatively at least on the device, this will lead to the inability to connect and similar errors. But what to do in this situation and we will tell you how to fix this problem?

Simple ways to fix the error

1. Check your iPhone shunt

5. Uninstall iTunes and reinstall it

These methods can simply solve minor errors in the system, if they do not help, then you should try the following methods.

For Windows/Mac operating system

For Mac OS X users

1. Disable everything iOS devices from your computer and close iTunes. Open Finder, select Go -> Go to Folder. Type the following command in the box and press Enter: /var/db/lockdown

2. Open the View menu and select to display folder files as icons. IN Finder window You will see one or more files with long alphanumeric file names.

3. Go to Finder via Edit -> Select All. Then select File -> Move to Trash. When prompted, enter your administrator password. Restart your computer.

For Windows XP users

1. Close iTunes and disconnect your iPhone, iPad or iPod Touch. Go to “Start” - “My Computer”.

2. In the window that opens, click on the “Tools” – “Folder Options” – “View” button.

For Windows Vista or Windows 7 users

1. Close iTunes and disconnect your iPhone, iPad or iPod Touch. Next, go to “Start” – “Computer”.

2. In the window that opens, in top menu Click on the “Arrange” button. Next, select “Folder and Search Options” – “View”.

3. B additional parameters, at the very end of the list, look for the “Hidden files and folders” option and switch to “Show hidden files and folders”. Save your changes.

4. Then on local disk We are looking for the ProgramData folder, and in it the Apple folder. And finally we find what we need - the Lockdown folder. Let's delete it. Restart your computer.

Fix the problem with Tenorshare ReiBoot in one click

If you have tried all the methods above, but the problem is not resolved, you can only resort to the last option. The problem is probably not in the PC, but in the iPhone. And this means you need to solve this error with help.

First, download and install Tenorshare ReiBoot on your computer. Then run it. Connect your iPhone/iPad/iPod touch to your computer using a USB cable. And then Tenorshare ReiBoot will recognize your device, click “Enter Recovery Mode”, then your device is already out of DFU mode.

After that, click “Exit Recovery Mode”, wait a little and the device will reboot safely. Do not disconnect the device during this process.

One click this program can solve the stuck, also if the iphone is stuck in recovery mode ( recovery mode), V iTunes mode, in update mode, in mode shutdown, in mode headphones, Tenorshare ReiBoot always allows the device to recover from a freeze.