The hotline is an opportunity to get detailed and complete answers to your questions. With its help, they solve any difficulties that arise, no matter how unexpected and strange they may be. Customers just need to call the Beeline hotline, free phone to contact the operator is almost always available for an answer to use quality service and forget about worries.

Calls to the support service are free, and the operators who work there are extremely polite.

They know how to explain the procedure to the client and are ready to help in any situation.

Beeline offers customers a range of toll free numbers, differing in their focus. They allow you to contact a highly specialized operator who understands a particular type of company service. But there are also general numbers, by calling which you can get an answer to any question:

• 0611 ;
• 88007000611 .

In the first case, callers will hear a robot offering to choose between automatic service and communication with support specialists. A call to the second number allows you to instantly contact a person without having to automatic messages systems.

Important, that short number 0611 is available only to Beeline subscribers.

Call him from another phone mobile company it won't work.

How to contact through the official website?

The next way to take advantage of the support of company employees is to use the official website.

To do this, go to the portal mobile operator and log in to it.

The robot will be the first to respond to the message. He will check the database of standard questions and, if he finds the correct answer, he will report it. Otherwise, he will involve a specialist in the conversation who can solve the problem.

A similar option is available in mobile application. Additionally, if the client is not registered, it is possible to contact the service feedback. The link to it is at the very bottom home page site.

Beeline home internet and television hotline numbers

To consider a number of narrow issues, there is a separate hotline Beeline. Communication with the operator from a mobile phone is free, so do not refuse these numbers. Often here you can get better and more detailed advice than on a standard, general line.

To reach support, subscribers should dial:

• 88007008000 – in case of problems with home internet and problems with digital television;
• 88007002111 – in case of difficulties in the operation of the router and wi-fi;
• 88001234567 – to restore the operation of the mobile Internet;
• 88007009966 – home telephone service;
• 88007000080 – consultation on connecting and setting up a USB modem.

Calls in international roaming

A separate phone number for contacting support is offered to people in roaming. This is due to the special importance of the call and the need to provide quick and quality assistance clients.

To ask for help while abroad, dial +74959748888.

A call to the contact center will be absolutely free, and the waiting time for an answer will be minimal. Usually the operator does not make the client wait, instantly answering all questions posed.

Overseas, standard numbers used for advice may not be available, so special phone roaming will be the only way to wait for help.

Other ways to contact the contact center

In situations where it is not possible to quickly reach the operator, and the waiting time for an answer turns out to be unbearably long, the most simple option to get help is to use the “You called us” service. With its help, you can request a call from support specialists who will contact the client as soon as possible.

In some cases, you should simply write a message with the complexity that worries the subscriber and send it to 0611. You can also write a request to call back via SMS, and Beeline employees will definitely respond to it.

Beeline hotline

Despite the desire of the mobile company to transfer its customers to self-service, without the help of specialists contact center it's impossible to get by. There are many situations that cannot be dealt with on your own. In such cases, it is wisest not to put off solving the problem for a long time and not wait for it to disappear on its own. It’s better to dial one of the support numbers and ask the staff for clarification. cellular company. Then dealing with any difficulty will take a matter of minutes, and each user will be able to receive a complete and detailed answer to any question asked.

Smart telephony

Modern features telephone communication for business are limitless. When using cloud virtual technologies There are no restrictions on setting up channels and numbers. The company can build global system communication between departments, establish connections with regular customers and improve mobility in communication with partners. Modern intelligent telephony services for companies will help with all this.

IP telephony for business - main system capabilities

Gone are the days when you had to buy a large and expensive set of equipment to organize custom communication in the office. Today, data processing takes place on the operator’s servers. The telephony operator also takes responsibility for the quality of setup, data exchange and stability. Corporate clients receive tangible benefits:

• the ability to create a voice menu or answering machine to receive calls around the clock;
• quick call forwarding, connecting various employees to the conversation;
• the ability to connect to any telephone line, record the conversation;
• full control over the use of telephone network functionality, reports for managers;
• intelligent call distribution system based on various attributes.

Can be arranged virtual PBX so that calls from a certain region are transferred to a specific operator. Call center employees will be able to transfer calls, connect other operators, and quickly resolve customer issues. It will also be useful for business development convenient function smart telephony - identifying regular customers and large customers and addressing calls to department heads.

Intelligent telephony and CRM for your business

Today, almost all companies use CRM systems to manage their enterprise in real time. For each case, its own computerized control parameters are created and configured, and a database is formed. Virtual makes integration into CRM a reality with the following capabilities:

• saving data of each caller, linking to certain services;
• creating accounts for regular customers with the history of their orders and requests;
• automatic processing of orders by robot in a mode convenient for the client;
• optimizing the work of sales managers, minimizing order acceptance time.

What is a Virtual Office from Smart Telephony?

This is an opportunity to use full set PBX functions for the entire organization without purchasing your own station. An integral part of the Virtual Office service is a city multi-channel telephone number. A significant advantage of the Virtual Office service is the ability to use the service with any number - any city, region, even existing traditional subscriber lines. The Smart Telephony company provides you with everything you need for rent, and also takes responsibility for the operation, maintenance and modernization of the equipment.

How does Virtual Office work?

The service is provided using advanced cloud technologies. In fact, you get a fully configured and ready-to-work office rental telephone exchange, which is based on the resources of Smart Telephony and does not take up space in your office. The Virtual Office is managed remotely via the Internet using a user-friendly web interface that is protected from unauthorized access.

A virtual office operates anywhere in the world where there is Internet access. The work of the “Virtual Office” is organized using SIP telephony technology. To connect, you just need to have a stable Internet channel and terminal equipment in the form of SIP phones, VoIP gateways or computers with installed softphone.

Virtual Office Features

• Wide functionality of business class PBX: flexible forwarding, voice menu (IVR), “black” / “white” lists, call recording, voice mail, receiving faxes via the Internet, conference calls, short plan internal numbering, transfer/hold calls between employees, etc.
• Scalability. A virtual office instantly adapts to any size and needs of your business. The number of internal users of PBX and external city lines can be easily increased.
• Multichannel number - up to 100 simultaneous incoming calls. There are “beautiful” rooms.
• Efficient distribution large volumes calls. You can independently through Personal Area configure voice menu (IVR), install different types forwarding, for example, forwarding under “busy” conditions, forwarding under “no answer” conditions, or setting a schedule for receiving calls to phones depending on work schedules, etc., which will optimize business processes and significantly reduce the number of lost calls.
• Favorable rates to IP telephony (international/international calls, mobile numbers).
• Mobility: the Virtual Office service is not tied to the office location, all settings and virtual numbers preserved when moving. Ample opportunities for remote work - each employee can turn on his office phone anywhere in the world where there is Internet and stay “in touch” with colleagues and business partners, wherever he is.
• Consolidation of branches under single number. It only takes one day to merge into a corporate telephone network with a single numbering plan, remote branches or offices, and it does not matter where they are located - in Chelyabinsk, Moscow, Vladivostok. All you need is Internet access.

Benefits of Virtual Office

1. Economical t:

• No need to invest in ATS;

• You pay only for the services you use;

• All calls between Virtual Office subscribers are free of charge.

2. Efficiency:

• Comprehensive telephone installation in short term: Virtual office, multi-channel number, IP telephony, wide choose equipment (SIP phones, VoIP gateways) and assistance in setting it up.
• Transfer from old system access to the “Virtual Office” is quite easy;
• Creating new users takes a little time;

• Lots of options for how to make, receive and manage calls.

3. Convenience:

• Work anywhere with Internet access;

• “Personal Account” is a set of tools that will allow you to view statistics and change settings right at your desktop;
• Voice messages will be received at email in the form of audio files;
• The automatic telephone exchange does not become obsolete and does not require modernization;

4. Simplicity:

• A unified numbering plan for the entire company, regardless of geographical location;
• Management is in one place;

Price

• Connection cost 360 rub.
• Subscription fee 230 rub/month

About the company "Smart Telephony"

The Smart Telephony company (www.umtel.ru) is part of the RON-Telecom group of companies. Is a system integrator and service partner of OJSC Rostelecom. Since 2006, it has been promoting new multiservice services based on NGN technologies. The company's objectives include implementing the most modern solutions, using the full range of existing IP communications. The Smart Telephony company is constantly expanding its range of services, creating solutions for both large businesses and small companies and small businesses.

VoIP (Voice over Internet Protocol) – this is almost the same as IP telephony.
The only difference is that voice can be transmitted not only for telephone communication, but also for another purpose: in video surveillance systems, warning systems, etc.

Internet telephony.
This is the most common version of IP telephony, when the Internet is used as an IP network for voice transmission. But sometimes other networks are used for voice transmission, for example, an internal corporate IP network.

SIP telephony is an IP telephony in which communication sessions are controlled by SIP protocol.
Today, SIP is the most common protocol used by IP telephony service providers. Therefore, telecom operators often call their services SIP telephony.

IP PBX.
This is an office PBX developed based on VoIP technologies. IP PBX can be a metal box hanging on the wall in the office, software running on a corporate server, or a virtual PBX

Hosted PBX.
This is a PBX (usually software) running in the service provider’s data center. For business, this is almost the same as a virtual (cloud) PBX. But still, the service delivery model is slightly different. There may be no virtualization and sharing computing resources, and sometimes even limited operator participation in PBX maintenance. In practice, this may affect the cost of PBX ownership and scalability.

Virtual (cloud) PBX.
IP PBX provided by the operator as a service. This is the most convenient way organizing telephony for small businesses.