Contact a specialist MTS phone. MTS hotline - free communication with a support operator

The MTS hotline is a universal official free source where a mobile network user receives answers to questions about service. For such a large company as MTS, whose audience numbers more than one million users, customer focus remains in first place in communication with consumers. And it is possible to instill trust in your users only through personal contact with each of them. That is why thousands of specially trained managers receive hundreds of thousands of calls to a short number every day with a variety of questions and requests for help.

The MTS hotline resolves the following controversial issues regarding user access within the network:

• communication problems;
• problems in deactivating or activating package options;
• uncontrolled withdrawal of funds;
• assistance in connecting additional packages of minutes, messages, Internet;
• intranational and international roaming - conditions, methods of connection, disconnection, tariffs;
• change of user tariff;
• setting up emergency calls;
• Internet access;
• change of user registration;
• information and technical support for the contact center manager on all issues of MTS mobile communications;
• loss of phone;
• blocking the device.

The company's call center provides assistance on other issues. Clients need to clearly explain the essence of their problem.

Please note that clients often call asking why the microphone does not work or the device does not charge. In such areas, specialists are incompetent, since their area of ​​influence is your SIM card and all processes associated with it.

So, for example, if you report that the SIM card was lost or was mechanically damaged, they will tell you what to do, where to go or how to replace it.

Let's look at an example of one request:

1. The client calls the MTS hotline number with a question on how to activate roaming for a trip to Turkey.
2. The operator sees which tariff plan, and within a couple of minutes gives information to the applicant - cost, conditions, combinations for connection.
3. The consultant names request codes for activating roaming during the conversation and additionally sends them by message.

Please note that the company records all conversations with clients to avoid conflict situations and improve the quality of service.

How to call the MTS hotline

In order to be as close to its consumers as possible, MTS has several channels of interaction:

• MTS hotline telephone number for legal entities and individuals from Russia and the Belarus network - 0890;
• if you are traveling abroad and roaming is active on your number, use +7 495 7660166 to contact the operator (required in international format);
• from landline or other mobile phones, call 8 800 250 0890, also free of charge.

Alternative methods of communication

In 2020, communication via the Internet has developed, so a convenient option for communicating with a consultant will be the subscriber’s personal account. To do this, you need to download the mobile application to your smartphone or go to the company’s official website and log in there. Write all your questions in the support section. The chat is open 24 hours a day.

(3 ratings, average: 2,33 out of 5)

62 comments

What is SMS content?
What is entertainment?
I want to know where the money went???

Hello, in your personal account you can see if paid subscriptions are connected.

Good morning! I can’t send SMS or receive them.

Good afternoon Yesterday, when transferring the subscription fee from a bank card, I made a mistake in one digit of the phone number. I tried to contact the subscriber, they didn’t answer the phone. What to do

06\07\19 made a payment on the MTS website, until now the amount has not been credited to the account. I checked the payment receipt, there are no errors in the transfer of funds, the number is correct.
Where to look for ends?

Hello, You need to contact the communication center to clarify the situation.

Hello, how can I get some information for the specialists?

Good afternoon. The channels on the Mts TV set-top box do not work, it says that there are no channels. What to do?

Hello, please contact the operator at toll-free number 8-800-250-0890.

Hello, once I turned on the hotspot on my phone, I realized that the service was paid, I didn’t use it anymore, but now the money is written off almost every day.
What to do?

I need to switch to another tariff plan that has unlimited Internet,

Hello, unlimited internet on the Tariffishche tariff plan.

In our territory in the village of Roshchino, Kursk district, Stavropol Territory, there is no MTS connection, please take action and return the money to us within a week, recalculate it. Called technical support for a week to no avail. There is no connection or internet of course.

Yesterday I took money by express, but it still hasn’t arrived in my personal account.

Hello, to resolve the issue, call the hotline.

No connection, I can’t even call the hotline, the tariff has been paid

Hello, please contact the communication center to clarify the situation.

Good afternoon Are you interested in the terms of cooperation for individual entrepreneurs - how do documents exchange? Is VAT, etc. included in the cost of service?

Hello, for such questions you need to contact the company employees directly.

Good evening! Tell me, this is a question, I have been a customer of MTS for many years, but my SIM card is registered to another person, he does not live in this city, the phone says that the card is outdated - I need to change it, they don’t change it for me, since it is not issued in my name , and this person lives in the region, is it possible to somehow re-issue the card by proxy or is the personal presence of this person necessary?

Hello, yes it is possible to re-register by power of attorney.

for some reason there are problems with the Internet on the phone

On October 05, 2019, I provided my new passport information to the sales office No. 000173942. The employee told me that they would be activated within 24 hours. Two days have passed, the passport details have not changed. My phone number is 916-646-06-74. The hotline suggested that I go again, but to a different sales office. I would like to know if it is normal to offer such nonsense to a client? MTS does not have the opportunity to contact the above sales office. Please solve this problem.

Please give me the address where to file a complaint about the illegal withdrawal of money from my phone.

Hello, please contact the sales office and write a complaint.

how to switch to a tariff plan without calling

Hello, what tariff plan do you want to upgrade to?

When will it be possible to connect Home Internet, television and mobile communications in the village of Yudino, Kirov district of Kazan?

Hello, leave a request to connect on the official website.

Hello! Explain how my MTS smart mini tariff of 300 rubles per month will work. g Chita when traveling to Moscow?

Hello, same as in your home region.

I am not receiving incoming SMS messages, and SMS messages are not being sent. What to do?

Hello, you may have incorrect settings in your phone; to resolve the issue, contact an MTS cellular communication store.

Why are there no incoming SMS?

Hello, you may have incorrect settings in your phone; to resolve the issue, contact an MTS cellular communication store.

Hello. Please cancel the transfer of number 3547644 to the TTK operator.

Hello, call the hotline and notify the operator.

Good afternoon. I am in the UAE. Before the trip, I activated the “Zero Without Borders” service. I deposited 3,000 rubles into my account. I called from the UAE once, for about 5 minutes. Today my account balance is -180 rubles and I can’t call anywhere. Please look into the situation. My number is +79103473116.

Hello, You need to contact the operator through the official website.

How to connect 20 channels for free

Hello, please contact the operator at toll-free number 8-800-250-0890.

Hello. How to activate roaming while in China?

Hello, dial *111*2157# on your mobile phone.

I put money on the phone and got the wrong number. How can I take my money back?

Hello, You need to visit the MTS office with your passport, as well as a document confirming the erroneous payment. At the office, you will fill out an application and supplement it with a copy of the check (you must keep the original document).
After the consultant accepts the application for a refund, he will send it for processing. If an erroneous account replenishment is confirmed (the payment platform must transmit the information to MTS), specialists will issue a refund. Correction of an erroneous payment occurs within three days; during this period of time, documents are reconciled.

I can’t find out what tariff this number has 89105998647

Hello, you can find out through your personal account.

I want to know about other tariffs

Hello, check out the official website.

Hello, how can I contact you from abroad? By internet call? I need to make a payment urgently

Hello, via the support service on the official website.

Hello, how can I contact the operator?

Hello, please contact the operator at toll-free number 8-800-250-0890.

How to unlock a SIM card...?

Hello, please go to a mobile phone store and unlock your SIM card.

If the money is on this card

Hello, what card do you mean?

The free and official MTS hotline is available to corporate and private clients around the clock by phone, chat on the website and mobile application.

Largely due to the fact that the MTS support service works properly and helps solve various kinds of problems and issues, the Mobile Telesystems company is and remains a leader in the provision of telecommunications services.

Thanks to a team of professionals, the operator provides a high level of service to legal entities and individuals with the ability to choose the form of contact.

24-hour and free MTS hotline

The degree of trust in the company can be determined by the subscriber support program, the loyalty of employees and specialists and their competence when addressing questions.

Every day, the hotline receives millions of calls from users of mobile communication services, Internet, roaming and other options. Highly qualified specialists work on their processing and help with answers and practical actions.

For any questions you can call the support service:

• Lack of network or insufficient quality of coverage in the region of location.
• Problem with spending money and writing off money from your account for unconnected services.
• Quality and speed of Internet connection.
• Find out what are currently profitable and choose the best option for yourself.
• Lack of declared indicators for an option, tariff or service.
• Advertising and unwanted notifications via SMS.
• Problem with authorization in your personal account or the My MTS application.
• Claim or complaint about the quality of service, a company employee.
• Free questions on the topic of mobile communications, the Internet, satellite television or auxiliary functions.

How to call the operator correctly:

• State your question clearly.
• Use a mobile or landline (landline) phone to call the MTS hotline.
• Dial a toll-free number depending on the type of request. For private clients 0890, for corporate clients – 0990.
• After connecting, the answering machine will inform you about available sections for independent study - wait for the last notification with the number to connect a consultant and press it.
• Within a few minutes, the first available employee will answer you. Start a dialogue in order to get a comprehensive answer and solution to the issue.

For individuals - 0890

Citizens who use mobile communication services as individuals have individual means of communicating with the operator.

Please note that to resolve the issue, it may be necessary to identify the subscriber. It is enough to say the code word (when asked by an employee), or answer questions about personal or passport data.

Hotline for private clients: 0890 (within the MTS network).

Website: https://mts.ru/personal

For corporate clients - 0990

A separate official website has been developed for individual entrepreneurs, organizations and other legal entities, where you can receive qualified support.

The main method of communication is telephone call 0990 within the network or multi-channel 8800-250-0990.

MTS support phone number for legal entities: 0990 (from mobile).

General site: https://mts.ru/business

Target project to support: mts.ru/business/podderzhka

Corporate clients can ask a question online by filling out a form at: https://mts.ru/business/anketa-feedbackcorp

Reasons for using the feedback form:

• Consultation.
• Complaint or claim.
• Gratitude and feedback on positive work.
• Fraud report.

Enterprises that have entered into a service agreement with MTS can count on privileged assistance at any time. All calls, emails and via the website are recorded, and responses are provided as quickly as possible.

How to call an operator correctly

Calling the operator is considered the most popular feedback method among all others, so the MTS hotline is almost always overloaded with customer calls.

The response time of a technical support specialist varies from 1-2 minutes to an unlimited amount of time.

Most subscribers believe that this not only leaves an unpleasant impression of the operator’s work as a whole, but also makes them think about changing their number.

• Monday Friday. All days in this period are working days, so to quickly connect with a consultant you need to call in the evening from 22:00 to 08:00 in the morning.
• Saturday Sunday. On weekends, the situation is opposite to weekdays; to ensure a guaranteed connection, it is advisable to call from 11:00 to 18:00.

In rare cases, it helps to try to make a second call, 5-10 minutes after the first one.

Additional instructions for quickly connecting with an operator:

• Call MTS using a toll-free multi-channel number from a mobile or landline phone.
• Go to any section or thematic topic regarding the service, tariff plan or Internet.
• After listening to automatic prompts, a number will be announced to connect with an employee, press it.

Helpful information: as the answering machine notifies, “in order to improve the quality of service, your conversation may be recorded” - this is necessary to track the performance of employees, so try to get a qualified and comprehensive answer, and after communication, give a rating that corresponds to the level of service.

Additional MTS support service

Anyone can call MTS, but not everyone can wait to be connected to an operator. Alternative methods that have been introduced by Mobile Telesystems for independent analysis and information are presented below.

Sequentially (from effective to less productive option) we can designate: , subscriber’s account (corporate and private), as well as groups on social networks.

Social media

Anyone who has an account on Facebook, VKontakte or Odnoklassniki can get help from MTS.

Instructions:

• Use the site search or click on the button with the site logo to go to the official community.
• Subscribe (join the group).
• Click on the “Write to chat” button. The average response time is 1-3 minutes.
• Consultants work around the clock and are ready to help with any questions.
• Just write to them and they will try to solve the problem individually.

Official site

MTS is constantly improving and developing due to technological trends and the popularization of web pages.

Convenient design, thoughtful structure and logical division of the online portal for individuals, corporate clients and government agencies allows you to quickly navigate and find the information you need quickly.

Website address: mts.ru

Helpful information: To select a thematic version of the Internet representation, click on “All sites” in the upper left and click on the desired item from the drop-down list.

All materials are reliable and current at the time of publication, this is the first source with detailed content and all necessary instructions for disabling, disabling or setting up services.

Personal account and mobile application

The service for remote control and self-management of tariff plan settings, paid and free subscriptions, as well as other auxiliary functions, is considered one of the most accessible and easiest resources to obtain informational assistance.

The subscriber is available at a single address on the Internet: mts.ru, for authorization you need to enter a phone number and password. Immediately after logging in, access to the subscriber number settings is available.

The My MTS application is a telephone version of the account, contains similar functions and is designed in the same style. Full functionality will also be available after downloading, installing and entering your login/password.

It is important to know: In the application, you can use the “Feedback” function and write an electronic message to the operator online. Please note that roaming traffic is expensive and it is recommended to connect to free Wi-Fi networks.

Emergency numbers in the Russian Federation

Use one of the numbers of special government emergency response services to call from your mobile:

• 101 – fire service (EMERCOM).
• 102 - call the police.
• 103 - Calling emergency medical care.
• 104 - gas service.
• 112 - state rescue service.

Important: All of the above short numbers are not charged, are free and operate in all regions of Russia.

Using the MTS hotline you can find out information about tariffs, tariff options, services, home Internet, digital, cable or satellite TV, mobile communication services and mobile Internet from a phone, tablet, USB modem. The hotline operates 24 hours a day.

MTS hotline number

• Hotline number - 8-800-250-08-90

MTS hotline menu structure

• 1. Interested in home Internet, digital, cable or satellite TV.
  • 1. Solving technical issues.
    • 0. Connection with a specialist.
    • 1. Checking the status of the technical application.
    • 2. The Internet does not work.
      • 0. Connection with a specialist.
      • 1. Settings for the connection diagram of the operating system or equipment.
        • 0. Connection with a specialist.
        • 7. Receive information about settings in the form of an SMS message if you are calling from a mobile phone.
      • 2. An error appears when accessing the Internet.
        • 0. Connection with a specialist.
        • 1. If error 691 or 629 appears when connecting to the Internet.
        • 2. If error 769 appears when connecting to the Internet.
        • 3. If error 718 appears when connecting to the Internet.
        • 4. If error 734 appears when connecting to the Internet.
        • 7. Receive a link to a document describing possible connection errors if you are calling from a mobile phone.
      • 3. When accessing the Internet, you experience low speed or connection interruptions.
        • 0. Connection with a specialist.
    • 3. Home television does not work.
      • 1. If there is no channel broadcast at all.
        • • 0. Connection with a specialist.
      • 2. If the channel broadcast is partially missing.
        • 1. If you use a CAM module to watch digital TV.
          • 0. Connection with a specialist.
        • 2. If you are using a TV set-top box.
          • 1. If the model of your set-top box is DCD-2304.
          • 2. If the model of your set-top box is DCD-2204.
          • 3. If the model of your set-top box is DCD-3011.
    • 5. Setting up satellite TV.
      • 7. If you are calling from a mobile phone, you will receive a link to the video instructions.
    • 6. Check the personal account balance for linear satellite TV, home Internet and television clients.
    • 7. More information about the "Promised Payment" service.
  • 2. Check your balance, restore your login and password to access your personal account, learn about payment methods and new tariff offers.
    • 1. Clarification of balance and access to your personal account.
      • 0. Connection with a specialist.
      • 1. Check balance.
        • Enter your personal account number, then press "#".
      • 2. More information about free request from mobile phone *222#.
    • 2. Payment for services.
      • 1. Obtaining information about the addresses of MTS salons.
      • 2. More information about the "Promised Payment" service.
    • 3. Promotions and new tariff offers of the company.
  • 3. Connect home Internet and television, satellite TV.
    • 1. If you are interested in home Internet or television.
    • 2. If you want to connect satellite TV.
• 2. Mobile communication and mobile Internet services from a phone, tablet, USB modem.
  • 1. Pay for services with a bank card, activate the “Promised Payment” or use the “Zero Opportunities”.
    • 0. Communication with the operator.
    • 1. Top up your MTS account from a bank card.
      • 1. Top up the account of the phone from which you made the call.
        • Enter the sixteen-digit card number from the account from which funds will be debited.
      • 2. To the number of another MTS subscriber.
        • Enter the number of the subscriber whose account will be topped up in ten-digit format.
    • 2. "Promised payment."
      • 1. Connect to the service.
    • 3. Find out about the latest received payments.
      • 1. Listen to information about the "Easy Payment" service.
        • 1. Find out how to make payments and transfers.
        • 2. Find out the features and limitations of the service.
      • 2. Receive an SMS with a description of the "Easy Payment" service.
      • 3. Receive an SMS with the restrictions of the "Easy Payment" service.
    • 4. “In full confidence” service (Stay in touch with a negative balance).
      • 1. Connect to the service.
        • 1. To confirm.
        • 2. To refuse.
      • 2. Brief description in the form of SMS.
    • 5. Pay not only for mobile communication services from MTS, but also for home Internet, housing and communal services and much more using the "Easy Payment" service.
    • 6. More information about the “My MTS” mobile application.
  • 2. Protect yourself and your loved ones from unwanted charges, calls and SMS.
    • 1. Monitor your balance and all connected services in the My MTS mobile application.
      • 1. Receive an SMS with a link to download the application.
    • 2. Find out why funds are being written off from your account.
    • 3. Cancel paid subscriptions.
    • 4. Block unwanted SMS messages from short numbers.
      • 1. Details about the service in the form of SMS.
    • 5. Protect yourself from unwanted calls and SMS.
      • 1. Connect to the service.
        • 1. Confirmation.
        • 2. Refusal.
      • 2. Details about the service in the form of SMS.
    • 6. Block or restore the SIM card.
      • 0. Connection with a specialist.
      • 1. Urgently block the SIM card you are using or another one that has been lost or broken.
        • 1. Block the SIM card you are using.
          • 1. Adding a voluntary block.
            • 1. Confirmation of the operation.
            • 2. Cancel the operation.
          • 2. Removing voluntary blocking.
            • 1. Confirmation of the operation.
            • 2. Cancel the operation.
        • 0. Contact a specialist to block a SIM card that has been lost or broken.
      • 2. Information on how to restore a SIM card or arrange delivery.
    • 0. Contact the operator.
  • 3. Find out about favorable rates and service management.
    • 1. Choose a convenient tariff.
      • 2. Tariff "Smart".
        • 1. Go to the tariff.
          • 1. Confirmation.
          • 2. Refusal.
        • 2. Brief description in the form of SMS.
      • 3. Tariff "Smart+".
        • 1. Go to the tariff.
          • 1. Confirmation.
          • 2. Refusal.
        • 2. Brief description in the form of SMS.
      • 4. Tariff "Smart Top".
        • 1. Go to the tariff.
          • 1. Confirmation.
          • 2. Refusal.
        • 2. Brief description in the form of SMS.
      • 5. Tariff "Smart Mini".
        • 1. Go to the tariff.
          • 1. Confirmation.
          • 2. Refusal.
        • 2. Brief description in the form of SMS.
      • 6. Tariff "Super MTS".
        • 1. Go to the tariff.
          • 1. Confirmation.
          • 2. Refusal.
        • 2. Brief description in the form of SMS.
    • 2. Tariff for a tablet or modem.
      • 1. Special tariff for tablet.
        • 1. Go to the tariff.
          • 1. Confirmation.
            • 2. Refusal.
        • 2. Brief description in the form of SMS.
      • 2. Tariff for the modem.
        • 1. Go to the tariff.
          • 1. Confirmation.
          • 2. Refusal.
        • 2. Brief description in the form of SMS.
      • 3. One Internet package on all devices.
    • 3. Internet without changing the tariff.
      • 1. Select the required amount of Internet with the options “Mini”, “Maxi”, “Vip”.
        • 1. Option "Mini".
          • 1. Connect the option.
            • 1. Confirmation.
            • 2. Refusal.
          • 2. Brief description in the form of SMS.
        • 2. Option "Maxi".
          • 1. Connect the option.
            • 1. Confirmation.
            • 2. Refusal.
          • 2. Brief description in the form of SMS.
        • 3. Option "Vip".
          • 1. Connect the option.
            • 1. Confirmation.
            • 2. Refusal.
          • 2. Brief description in the form of SMS.
      • 2. Option "Bit 2".
        • 1. Connect the option.
          • 1. Confirmation.
          • 2. Refusal.
        • 2. Brief description in the form of SMS.
      • 3. Option "Super Bit".
        • 1. Connect the option.
          • 1. Confirmation.
          • 2. Refusal.
        • 2. Brief description in the form of SMS.
      • 4. Share the Internet with friends and family.
        • 1. Brief description in the form of SMS.
    • 4. Savings when traveling.
      • 1. When traveling around Russia.
        • 1. Connect the option.
          • 1. Confirmation.
          • 2. Refusal.
        • 2. Brief description in the form of SMS.
      • 2. In other countries.
        • 1. Option "Zero without borders".
          • 1. Connect the option.
            • 1. Confirmation.
            • 2. Refusal.
          • 2. Brief description in the form of SMS.
        • 2. Option "Bit abroad".
          • 1. Connect the option.
            • 1. Confirmation.
            • 2. Refusal.
          • 2. Brief description in the form of SMS.
    • 5. Bonuses for you and promotions for MTS salons.
      • 1. Bonuses for using MTS services.
        • 1. About MTS Bonus.
        • 2. Registration in the program.
          • 1. Get a link to the registration page.
        • 3. About how to accumulate points.
        • 4. What can you spend bonus points on?
        • 0. Connection with a specialist.
    • 6. Manage tariffs and services independently.
    • 0. Contact a specialist.
  • 4. If you cannot access the Internet.
    • 0. Contact with a specialist.
    • 1. Internet speed is too low.
      • 1. Receive a link via SMS to the My MTS application.
      • 2. Description of the "Turbo button" option.
    • 2. Need settings.
      • 1. Receive a message with manual settings for iPhone.
      • 2. Receive a message with manual settings for your phone on the Android operating system.
      • 3. Receive a message with manual settings for your phone on the Windows Phone operating system.
      • 4. Receive a message with manual settings for one of the first Nokia smartphones.
      • 5. Receive a message with manual settings for the phone on the Bada platform.
      • 6. Receive a message with manual settings for a regular push-button telephone.
• 3. Bank cards "MTS Money".
  • 1. Obtaining a PIN code, requesting a balance and other operations.
    • • 1. Obtaining or changing the card PIN code.
        • Enter the last four digits of your card number.
      • 2. Receive a control code.
    • 2. Information about the balance, payments and other transactions on your MTS Money card.
      • 1. Balance of funds on your card.
      • 4. Card blocking.
        • • Enter the card number, when finished, press "#".
        • 2. Connection with a bank specialist.
      • 5. Changing telephone access to the card.
        • Enter the card number, when finished, press "#".
      • 6. To undergo identification for the purpose of processing a service application by the bank.
        • Enter the series and number of your passport, when finished, press “#”.
      • 7. Obtaining information about the balance of funds on a prepaid gift card.
  • 2. Remote Internet, SMS services, "Autopayment" service.
    • 1. Internet banking.
    • 2. SMS Bank.
    • 3. "Autopayment" service.
  • 3. Account replenishment, payment for services.
    • 1. How to deposit money into your account.
    • 2. How to pay for services using a card.
  • 4. Managing additional options and changing the phone number for MTS Smart Money.
    • 1. Find out about the "Mobile" option.
    • 2. Find out about the "Shopping" option.
    • 3. Find out about the "Cumulative Plus" option.
    • 4. Find out about the "Travel" option.
    • 5. Connect or disable the option, or change the phone number under the MTS Smart Money program.
      • 1. Connect additional options “Mobile”, “Shopping”, “Cumulative Plus” or “Travel”.
        • 1. Enable the "Cumulative Plus" option.
        • 2. Enable the "Mobile" option.
          • Enter the series and number of the passport, when finished, press “#”.
        • 3. Enable the "Shopping" option.
          • Enter the series and number of the passport, when finished, press “#”.
        • 4. Enable the "Travel" option.
          • Enter the series and number of the passport, when finished, press “#”.
      • 2. Change of number.
        • 1. Changing the number for calculating rewards on the MTS Smart Money card.
          • Enter the series and number of the passport without spaces, when finished, press “#”.
        • 2. Changing the number for calculating rewards under the "Accumulative Plus" option only for MTS subscribers.
          • Enter the series and number of the passport, when finished, press “#”.
        • 3. Changing the number for calculating rewards using the "Mobile" option.
          • Enter the series and number of the passport, when finished, press “#”.
      • 3. Disable options.
        • 1. Disable the "Cumulative Plus" option.
          • Enter the series and number of the passport, when finished, press “#”.
        • 2. Disable the "Mobile" option.
          • Enter the series and number of the passport, when finished, press “#”.
        • 3. Disable the "Shopping" option.
          • Enter the series and number of the passport, when finished, press “#”.
        • 4. Disable the "Travel" option.
          • Enter the series and number of the passport, when finished, press “#”.
  • 5. Card blocking.
    • 1. Self-blocking of the card.
      • Enter the card number, when finished, press "#".
    • 2. Contact a specialist.
  • 6. Information on the MTS Smart Money card.
  • 0. Consultation with a specialist.

Every company that respects itself and its clients has its own 24-hour help center. Of course, MTS is no exception. Each subscriber of this operator can contact a customer support specialist free of charge at any time. By calling the help center you can get an answer to almost any question. The problem is that many simply do not know how to call the MTS operator. There are several numbers to contact a support specialist. All of them are free and available 24 hours a day.
You can call the MTS operator using one of the following numbers:

• 0890
• 8 800 250 08 90
• +7 495 766 01 66 - number for contacting the MTS operator in international roaming;
• 8 800 250 09 90 - support number for corporate clients;
• 0 800 400 000 - (free call from any numbers) or 111 (only within the MTS network) - MTS Ukraine contact center;
• +375 17 237 98 98 - MTS Belarus operator number.

As you can see, the MTS support service provides a fairly large number of numbers. Before calling the MTS operator, we recommend reading this article in full. The fact is that when you call any of the above methods, you will not hear a specialist answer. Initially, you will be taken to an automatic voice menu, then you need to enter a certain combination of numbers and only after that you can ask your question. It is worth noting that you often have to wait a long time for a specialist’s response. We will tell you how to contact the operator faster, and also consider alternative ways to contact support.

How to call MTS Russia operator

MTS provides its services in several countries, for example, in Belarus and Ukraine, but the largest number of clients are in Russia. This is why Russians most often think about how to call an operator on MTS. If you purchased an MTS SIM card in any region of Russia, then the numbers below will help you get advice from a specialist at the MTS help center. Unfortunately, there is no single number that will allow you to contact the operator for free from any number and anywhere in the world. Therefore, you need to know all the help center numbers and their purpose.
Before contacting the operator, you should try to solve the problem yourself, of course, if possible. For example, if you want to know, you can read our separate review. Our website also contains many other useful articles that will help you avoid the need to waste time waiting for an operator to respond. Also, do not forget that the number can be managed through your personal account; by the way, we will return to this issue later, but for now let’s move on to the main topic of the article.

MTS Russia operator numbers:

• 0890 - only for calls from MTS Russia numbers;
• 8 800 250 08 90 - multi-channel federal number (you can call from the numbers of any operators and home phone);
• +7 495 766 01 66 - number for contacting the MTS operator in international roaming.

That is, if you are calling from an MTS number, you can use the short number 0890 to contact the operator , if you need to contact a specialist from a landline or mobile operator, then the number must be appropriate (see number above). If you are abroad, then you need to call +7 495 766 01 66 , this is the only way you can communicate with a help center specialist and not pay for the call.

It is worth noting that despite the difference in numbers, they all allow you to call using a single voice menu, that is, a direct connection with a specialist will not occur immediately. To hear the voice of a living person, you will have to listen to an auto-informer who will tell you which numbers you need to press to contact the operator. In addition, you will have to spend time waiting for the consultant to respond. That is why we recommend that before calling the MTS operator, you try to solve the problem yourself. If you cannot do without the help of a specialist, then use the instructions below to at least reduce the waiting time for a response.

To contact the MTS operator, follow these steps:

1. Call 0890 , 8 800 250 08 90 or +7 495 766 01 66 (when and which number should be used is indicated above);
2. After you hear the voice of the autoinformer, press the number 1, then 0;
3. Select whether you want to evaluate the quality of the operator’s work by clicking on the corresponding number;
4. Wait for the operator's response. You will be informed of the approximate waiting time.

If the operator does not answer for a long time, you can try to call back later, or use alternative methods of contacting the contact center. Information about current alternative methods is provided at the end of the article.

MTS operator number in Belarus and Ukraine

Mobile operator MTS has a huge customer base. MTS has subscribers not only in Russia, but also in other countries, for example, there are a sufficient number of them in Belarus and Ukraine, therefore, you should tell how to call the MTS operator in these countries.

MTS Belarus operator numbers:

• 0880 - a toll-free number to contact the operator when you are on the MTS network;
• +375 17 237 98 98 - a toll-free number that allows you to call the help center from any number, including a landline phone.

By calling the indicated numbers you can manage services, find out your balance and, of course, get expert advice. The operator's response time depends on the network load.

MTS Ukraine operator numbers:

• 111 - short number for calls from MTS numbers;
• 0 800 400 000 - number to contact the operator from any phone;
• +38 050 508 11 11 - help center number when roaming abroad;
• 555 - a number for quick connection with an operator (cost - 0.47 UAH per call).

As you can see, MTS Ukraine subscribers have the opportunity not to waste time waiting for an operator’s response, but to receive advice immediately, however, the service is paid. Some time ago something similar was in effect in Russia. There was no separate number, however, informing the subscriber of the waiting time, the autoinformer offered to receive advice out of turn for a fee.

Alternative ways to contact the operator

We told you how to call the MTS operator. Now you know all the current numbers. It would seem that we could end here, but there is some problem - waiting for a specialist’s response. Unfortunately, it is not always possible to quickly reach an MTS operator. Sometimes the wait lasts more than 10 minutes. Not everyone has the patience to wait that long. If you don't want to wait, then try to solve the problem using one of the methods below. In addition, you can always solve the problem yourself through your MTS personal account.

You can contact the MTS operator in one of the following ways:

1. Use the “My MTS” application to ask a question to a help center specialist in chat mode;
2. Ask your question by email [email protected]. You can ask for an email or call back;
3. Use the Call Back service. The service is not connected or managed in any way. Usually the autoinformer offers to use it when all the specialists are busy.

The most attractive is the first method, which involves using the “My MTS” application. You can correspond with a consultant through this application completely free of charge.