Ways to protect your mobile balance. How to disable unnecessary MTS options

To zero balance mobile account, which means the inability to make calls and use the Internet, did not take you by surprise; it is important to control the status of the number’s balance. In addition, a situation is possible when you do not use the connected option, and the subscription fee for it is regularly charged. To control costs for services cellular communications and mobile Internet, Megafon subscribers have several options available.

Write-off subscription fee All inclusive.

Conditions for reading the subscription fee

Megafon's wide range of offers includes services and options with daily and monthly subscription fees.

For options with daily payment:

• Debiting occurs daily at the same time and corresponds to the time of initial connection.
• There is a grace period for some options/services free use, as a rule, the first 7-10 days. Further, the daily subscription fee is withdrawn in full.

For tariffs with monthly subscription fee The following conditions apply:

• When connecting or switching to new tariff Half of the cost is written off, and on the 16th day the second half is written off.
• In subsequent months, the debit is made in full on the same calendar date and time as the first payment.
• If the connection/transition occurred on the 29th, 30th, 31st, and there are no such dates in the current month, then the write-off will occur a day earlier. Then - on the original date.
• At the time the subscription fee is charged, the number’s account must have the required amount, otherwise the option is automatically disabled. The service is activated and new traffic packages will be available after replenishing the balance and charging the subscription fee. You can check your balance by dialing *100# .

In addition to the main tariff fee, an additional subscription fee may be charged for paid subscriptions and SMS entertainment connected to your number (horoscopes, quizzes, dating, etc.). You can check your connected services by requesting *583#.

If a subscriber does not use his number for more than 90 calendar days in a row, a subscription fee of 5 rubles/day begins to be debited from the balance. If you do not make outgoing calls, but receive incoming calls, you are considered to be using the services of an operator.

Voluntary number blocking

If the subscriber plans to temporarily not use the SIM card, he can block it. In this case, the subscription fee according to the tariff will not be charged.

You can block a SIM card:

• in your Personal Account;
• via SMS to number 0500 (indicate the number you want to block and the owner’s full name);
• on the operator’s website using the “Support” section (specify the number to be blocked and the owner’s full name);

You can unlock your SIM card:

• send a message to number 0500;
• When blocking, specify the date - unlocking will occur automatically.

Ways to check the date of the last debits

The most simple ways find out about the latest expense transactions for your mobile account- This:

Types of detail

One-time detailing

Available upon request detailed information about all expense transactions and the cost of each service.

Possible time period – any within the last 6 months.

The first request is free. If you make subsequent requests within the same day, the cost of detailing will depend on the time period of the required report. The cost of the service must be clarified, as it may vary in different regions.

How to make a request:

• send a request from phone *105*803# ;
• make a call to number 0500 and follow the instructions of the electronic informant.

A report for an earlier period than 6 months can only be obtained at the operator’s salon.

Monthly details

Provided detailed transcript calls and other actions, as well as debits and charges for the calendar month. The service can be activated on an ongoing basis.

Cost – 90 rubles/month.

Comparison of ways to find out about debits.

Delivery methods - by email, Russian Post or courier (specify the cost of delivery when ordering the service).

How to make an order:

• call from your phone to short number 0500 ;
• make a call from any phone to toll free number 8-800-550-05-00 .

Monthly bill

Represents brief information on balance changes for the month. In addition to data on transactions, payments and write-offs, the report indicates the options and services connected to the number.

• Provided free of charge.
• Methods of obtaining – Email, fax, Russian post (delivery the last way paid).

In addition to the above methods, ordering all types of details is also available through your Personal Account on the website (pre-registration and obtaining a password are required) or in any Megafon salon (upon presentation of your passport).

Instructions

If your servicing mobile operator is Beeline, go to the following address: https://uslugi.beeline.ru/. Create account to go to the “Personal Account” section. You can read the steps required for this below the login form, you will need access to your phone.

Go to the tariff plan management section and select one that does not require a subscription fee to use it. Also look at the list of additional services connected to you and disable among them those for the use of which a certain amount is periodically debited from your account. Also, if you do not have access to the Internet, contact help desk company by calling 0600.

If you use the services of the MTS company, for which you periodically have to pay a subscription fee, go to the website https://login.mts.ru/amserver/UI/Login and act according to the instructions of the system. Change in settings tariff plan service or disable services that require a subscription fee.

To change your service plan or disable Additional services provided to you by Megafon on a subscription fee basis, use the special “Service Guide” control menu. You can find out how to connect it on your phone by clicking on the following link: https://www.serviceguide.megafonmoscow.ru/.

Next, following the menu instructions, execute necessary actions to disable the subscription fee. You can also use the 0500 number to contact the operator if you do not have access to the Internet or the Service Guide cannot be connected for any reason. You can also contact the company's customer service offices located in your city.

Helpful advice

Check the terms and conditions of services periodically; some of them may be subject to a subscription fee over time.

What services with a subscription fee are currently activated on your SIM card? Doesn't this suggest fee the tariff itself? This question interests every subscriber of any cellular network. There are several ways to find out the answer to this.

Instructions

Try it, and then during the day do not use any paid services (calls, messages, the Internet). On prepaid tariffs for services, if available, it is most often written off in equal shares every . The next day, check your balance again - has it changed? If yes, there is a subscription fee for any set of services. Multiply the difference between yesterday's and today's balance by 30, and you will find out how much you have to pay for these services per month.

Please note that some operators charge subscription fees for a number of services once a month, even with a prepaid tariff. Some third-party content providers charge you for subscribing to their services every few days.

If the subscription fee is charged for unlimited Internet, either unlimited calls within the network or to your favorite numbers, or unlimited sending of MMS messages, the cost of the service is low, and you actively use it, it is unreasonable to refuse it. Without such a service, you will probably spend much more money than with it (you can even try to calculate how much more).

For some operators, you can find out the list of connected services through the SIM menu or your personal account on the website. All you have to do is look at the tariff parameters and the cost of each of the services on the website or ask them from a consultant.

Call the operator's support service and ask a consultant to tell you in favor of which content provider the amount was written off. If the consultant does not give you the phone number of the content provider, try to find it yourself by name using search engines. Call the content provider consultant and ask for all subscriptions. Sometimes you need to do this yourself by sending a message with the command “STOP” or similar to a special number.

If the subscription has not expired, call the operator's support service again and ask them to enable the service of blocking payments in favor of content providers. U different operators it is called differently. Please note that this may cause you to lose the ability to use mobile transfer.

Some operators impose paid services, connecting them in advance immediately when purchasing a SIM card. This could be, for example, voice or replacing beeps with melodies. The subscription fee for such an intrusive service does not begin to be charged immediately, but after a period of usually two weeks. If you find yourself subscribed to such a service, be sure to cancel it by asking your advisor to turn it off or tell you how to do so.

The MTS operator offers its subscribers two types of options: subscriptions. Depending on what exactly you have connected, the disconnection method will be selected (only in some cases). The point is that there are also universal options deactivations, which can be used in both cases.

Almost everyone has encountered a situation where they need to make an important call, and a mechanical voice on the phone indifferently reports a lack of funds. If you are sure that the account is empty not because of many hours of calls, it is worthwhile to figure out why money can be withdrawn from MTS subscribers. Let's talk about this in more detail.

How to find out why you withdrew money from MTS

So, very often a subscriber’s account can be empty because some paid service was connected to the phone and the money could be written off without notification. Most entertainment services are offered with a subscription fee, for which you will be charged weekly or even daily

Mobile operators, MTS is no exception, quite intrusively offer their additional services and entertainment. The process of activating such content is quite simple. Therefore, the subscriber may not immediately find out that he has a paid service. Why do unjustified write-offs of money still occur? There are several options:

1. Perhaps you were interested in a service and decided to try it. It often happens that the operator provides new services in a test version, temporarily without payment. It is very easy to forget about such subscriptions and not disable them in a timely manner. But, unfortunately, even if you do not use the service, the money will be withdrawn in due time upon activation of this service.
2. A similar situation may occur when changing the tariff plan. After all, MTS has a range of tariffs that require monthly subscription fees. You should not immediately respond to an SMS advertising a profitable offer. To avoid further troubles, you need to carefully read the offer and find out whether it includes a service for which mandatory payments are required.

We often hear that MTS can withdraw money from a subscriber’s account without any reason. In practice, funds cannot be written off without justification. Probability of MTS billing error, completely automated system, tends to zero. And the operator simply does not have the opportunity to withdraw money arbitrarily. Therefore, if a client cannot understand why his subscriber account is empty, in the vast majority of cases it is the fault of the client himself, who is confused in the range of MTS offers.

How to obtain information about debiting money from an MTS account?

1. Call a friend. The easiest way to find out why the money is being written off is to call the MTS subscriber service at 0890. A contact center employee can provide you with all the information on your account and fully advise you on expenses. This information is confidential and is provided exclusively to the owner of the number; therefore, before starting a conversation, the subscriber must go through the identification procedure - give his passport details or word code. If you want to see everything with your own eyes, then you should use another method.
2. Personal Area. If you have access to the Internet, then going to the MTS operator’s website is not difficult at all. There you need to register and receive a login and password for your “personal account”; they are sent via SMS. Your personal account will allow you to clearly understand which service is currently connected and its cost. It is worth analyzing your tariff plan and the list of connected services, which of them are necessary and which should be disabled to save money. The next thing to check is the availability of paid subscriptions. A morning horoscope, weather newsletter, a beautiful melody instead of beeps - all this can significantly reduce your balance.
   Also in your personal account you can get a report on monthly expenses and call details. Having a printer at hand, you can print these files for clarity and see where the funds are going. This service does not require payment.
   If the debiting of funds was detected recently, you can use the service to view the five most recent actions. This can be done through the “personal account”, as well as using the USSD command.
3. Office visit. If you have a desire, then the first place to go and get all this information is only during a personal conversation with an MTS employee. MTS offices or branded showrooms are located in almost every city.

Attention! When visiting an MTS service office or a company showroom, an identification procedure is also carried out. Therefore, you must have documents confirming the subscriber’s identity with you.

How to disable unnecessary MTS options?

You can find out more information about the availability of paid services by dialing the number subscriber service– 0890. MTS has abolished the previously used option management service via USSD commands. Now this information can only be clarified by a call center specialist.

If it turns out that you have extra service, which may incur a monthly (or daily) fee, must be disabled immediately. This can be done on the MTS website. After logging in to " personal account" need to:

• select “services”
• mark the options that you do not need
• with help certain commands, turn them off.

Note! When disabling certain services, you should be careful so that the service you really need is not turned off at the same time.

USSD commands will help you disable unnecessary subscriptions. To do this, you need to dial the command on your phone - *152*2#. After that, you just need to follow the clarifying requests.

There is another way to disable unnecessary paid subscriptions– this is the USSD command *111*919#. This service is called “my subscriptions”.

Sometimes, but still, a situation occurs when all of the above actions did not lead to the desired result and the money in the mobile account continues to disappear. In this case the only way out– this is a personal visit to the MTS service office. Office specialists will help analyze expenses and, if necessary, issue a written claim. Based on the results of consideration, it is possible to return the money.

A guarantee that an unnecessary paid service has been disabled is the absence of unscheduled debits from your subscriber account. To control this, we recommend checking your mobile balance every day. If the money stops going to waste, you did everything right.

Ways to protect your mobile balance

In order to similar problems passed you by, and the money on your balance was saved, you should follow a few fairly simple rules:

1. In general, do not call or send any USSD requests to short numbers. Because almost always, with rare exceptions, you have to pay for it. This method guarantees the safety of funds on your phone account.
2. Do not provide your phone number on sites you are not confident in. Most of these sites are created by scammers in order to withdraw money from gullible users. Take care of your funds!
3. Many entertainment channels do not conduct due diligence on all kinds of game shows. Therefore, we advise you to participate in them, especially if the questions are suspiciously simple, and to receive a prize you are asked to send an SMS to a short number. This service is a 100% scam.
4. Another common technique used by scammers is sending messages about a big win (a car or a large sum of money). You should be wary of the offer to receive a prize, despite the fact that you did not participate in any drawings or lotteries. “Free cheese,” as we know, only comes in a mousetrap. Do not respond to such SMS under any circumstances, as this will allow criminals to steal money from your account.
5. The same technique is often used on the Internet. Beware of dubious sites, do not call the numbers provided, despite the indication that the call is free, there is a risk that a tidy sum will be debited from your account. And by sending a message to a short number, you will most likely become the “lucky owner” of an expensive and unnecessary subscription.
6. Before connecting to a paid service from MTS, carefully read the payment procedure and terms of provision of this subscription. All information is contained on the official MTS website. Sometimes a paid service is activated automatically as part of some additional service.

Check your balance regularly mobile phone. If you are interested in any MTS service, carefully read the conditions; the cost of any number can be checked on the MTS website by filling out a special form. Recommendations on security measures, including financial ones, are also published on the operator’s official website. Only your attention and common sense can guarantee the absence of unjustified write-offs.

Become a subscriber today mobile operator It’s as simple as shelling pears, but not everyone can figure out the details of the cost of calls, Internet and SMS. It is even more difficult to understand why money is written off if you have a package tariff and you are traveling in Russia or abroad. How to check bill details, calculate the cost of calls in roaming, get rid of paid subscriptions and switch to another operator’s network while keeping your number? The commercial director of the Smolensk branch of Tele 2, Tatyana Shchelokova, will answer all these questions.

Evgeniy, student:

— I have a tariff with a “Very Black” subscription fee. For 3 GB of Internet traffic, unlimited on Tele2 Russia, 350 minutes and 350 SMS to all numbers in the country, I pay 199 rubles every month. But the average cost of communication costs far exceeds this amount, although I do not use the entire package of services. With what it can be connected?

— Minutes and SMS of the Internet package are consumed differently, depending on whether the subscription fee has been charged or not. If funds are not paid in full of the subscription fee, the cost of services begins to be charged differently. This may result in increased costs for the subscriber. There are two ways to solve the problem. First, you can activate the Autopayment service. Then the subscription fee will always be debited on time from your bank card. This can be done on the website autopay.tele2.ru or in the “My Tele2” application on your smartphone. All you need to do is enter your card details, the amount to be transferred each month, and the debit date.

The second way to remember to pay your mobile phone bill is to simply set yourself a “reminder” for the right day. By the way, to find out the day when the subscription fee is charged, just dial the command *155*0#.

Natalya, teacher:

— I always pay all my bills on time, and my Tele 2 tariff has no monthly fee at all. At the same time, my money regularly disappears somewhere. Why? What is the reason?

- First of all, you need to check the availability paid content. You can connect it completely accidentally, for example, by clicking on a banner on a website while you are “surfing” the Internet from a smartphone. As a rule, in this case, the subscriber receives an SMS about activating paid content, but it can be accidentally missed. You can check the availability of paid subscriptions or disable them by dialing *189#, or in your personal account on the website my.tele2.ru in the “Tariffs and Services/Manage Subscriptions” section.

There is another reason why money may be debited from a subscriber’s account “somewhere” - these are paid services. You can check their availability in your personal account on the website my.tele2.ru in the “Tariffs and Services/Service Management” section or using the command *153#. By the way, the Tele 2 operator does not connect paid services without the subscriber’s knowledge. But there are situations when the subscriber turned them on and then forgot about it.

Sergey, lawyer:

— I have long wanted to become a Tele2 subscriber, but I need to save my mobile phone number from another operator - too many clients know it. Is it possible to switch to Tele 2 with the old number? If yes, how troublesome and time-consuming is it?

— You can transfer your number to Tele 2 by using the number portability service - MNP (mobile number portability), which allows you to change your cellular operator for free and keep your current phone number. To become a Tele2 subscriber, it is enough to write an application for switching at any company salon communications Tele 2 Smolensk region. The number porting procedure takes at least eight calendar days. During this time, the subscriber receives a Tele2 SIM card, to which, after the transition is completed, his usual number will be linked.

Until the end of the year, when switching to Tele2 while maintaining their number, subscribers in the Smolensk region will receive 500 rubles for communication services. The money will be transferred monthly for five months in equal installments. In this case, the subscriber himself will also need to deposit at least 100 rubles into his phone every month. The money received as a gift can be spent on calls, SMS or mobile Internet.

Anatoly, retired truck driver:

— How is roaming different from intercity?

— Very often subscribers confuse these concepts. If you are in the Smolensk region and call other cities, then this is intercity. You can find out the cost of a minute of such a conversation on the website tele2.ru in the “Tariffs” section. If you are leaving for another city or country, then this is roaming. By the way, Tele 2 subscribers use mobile Internet from Tele2 when traveling around Russia at home. Therefore, to save on calls while roaming, you can call through mobile instant messengers. You can find out the cost of a minute of conversation when traveling in Russia and abroad on the tele2 website in the “Roaming” section.