Special tariff “Your Circle”: Connect all your people. Marketing program “Your Circle”
2 Company Mobile TeleSystems and the Regional movement of wheelchair users of Khanty-Mansi Autonomous Okrug - Ugra “Transformation” brings to your attention social program"Own Circle" What is the "Own Circle" program "Own Circle" - special program to serve all members of society and their immediate environment at preferential rates corporate tariff with the possibility of registering numbers for individuals. What opportunities does the program open? The opportunity to use the corporate tariff plan “Your Circle” Create your own social circle with family and friends Use the services of one operator and a preferential corporate tariff plan and save significantly family budget to pay for services mobile communications
3 Elements of the “Your Circle” program Preferential corporate tariff plan ANNUAL CONTRACT – 20% discount on outgoing local and mobile calls* SPECIAL PRICE INSIDE THE CONTRACT SUBSCRIPTION FEE - 40 rubles. (including VAT)* “OWN CIRCLE” program = *Including a 20% discount within the Company’s “Annual Contract”
4 Price offer for the “Your Circle” program ServiceCost Outgoing Calls to mobile MTS connected under the program Your Circle Conversion 0 rub. Outgoing Calls to Cell phones MTS subscribers in the home region. RUB 0.64 Calls to mobile phones of subscribers of other operators cellular communications home region 1.28 rub. Calls to telephones of GTS and other operators fixed line. RUB 1.44 Outgoing calls to mobile phones MTS Russia RUB 2.40 Change tariff plan when moving from the building contract for the “Your Circle” program 0 rub. Changing the tariff plan when switching from mass, etc. on the building etc. 0 rub. Cost of one SMS - messages to phones mobile operators KHMAO-Yugra 1.70 rub. The cost of one SMS message to the phones of mobile operators in other regions of Russia is 2.80 rubles. Monthly subscription fee 40 rub. Prices include all taxes and 20% discount as part of the Annual Contract campaign
5 MTS territory minutes of outgoing calls to mobile phones of MTS subscribers in Khanty-Mansi Autonomous Okrug and Russia. For only 350 rubles per month. Neighboring regions - The service gives you the opportunity to make calls within the territory of the Ural MR in your own way home tariff. All incoming calls when connecting to the service are free! The cost of the service is 1 ruble per day. Additional services"Business packages: long-distance minutes" - outgoing calls to all mobile and landlines all regions of Russia, with the exception of Khanty-Mansi Autonomous Okrug 100 minutes – 300.00 rub. / 300 minutes – 600.00 rub. / 1000 minutes, 00 rub. "Business packages: SMS" - included outgoing SMS to mobile phone numbers of Khanty-Mansi Autonomous Okrug 50 SMS – 60.00 rub./ 100 SMS – 110.00 rub./ 300 SMS – 170.00 rub./ 500 SMS – 200.00 rub. ./ 1000 SMS – 250.00 rub. "Business packages: GPRS-Internet" - information transmitted/received via GPRS-Internet is included 50 MB – 150.00 rub. / 100 MB – 250.00 rub.
6 Mobile access to the Internet from any place where there is an MTS MTS-Connect network Additional features Tariff plan "MTS-Connect" You choose the subscription fee The subscription fee includes the selected amount of traffic Large traffic packages Traffic packages of 100, 250, 500, 1000 and 3000 MB Single price throughout Russia, without extra charge for intranet roaming Traffic packages and cost per megabyte above the package - in intranet roaming same as in home region Low price for traffic above the package
7 How to connect to the program Number of “OWN CIRCLE” subscribers 1 member of the society = up to 10 “OWN CIRCLE” subscribers 1 Responsibility for payment for communication services by “OWN CIRCLE” subscribers Responsibility for payment for communication services by “OWN CIRCLE” subscribers lies entirely with the subscriber - individual The Company is not responsible for non-payment of bills by the subscriber – an individual, served on the “OWN CIRCLE” program. Connection of “OWN CIRCLE” subscribers Connection of “OWN CIRCLE” subscribers is carried out: - in MTS Salons and Stores upon presentation of a Certificate and passport * - during field sales in the village. (by agreement with the Transformation society). * the number of connection points will be expanded in accordance with the needs of society ** The validity period of the Certificate is unlimited
8 Service for subscribers “Own Circle” Subscribers of the “Own Circle” program are served in MTS showrooms and Help Desk by number 0890 Subscribers of the “OWN CIRCLE” program can use the opportunities remote maintenance– Mobile assistant and Internet assistant Subscribers of the “OWN CIRCLE” program have the right to participate in MTS promotions that are valid for corporate clients 1 2 3
9 Contact Information Manager for work with corporate clients of MTS Olifirenko Natalya Nikolaevna Department for work with key clients Business market unit of the MR Ural City: (3467) Mobile: Addresses of showrooms Salon store “Khanty-Mansiysk” Khanty -Mansiysk, st. Engelsa, 26 Salon-shop “In Space” Nizhnevartovsk, st. Lenina, 17-"a" Salon-shop "Nizhnevartovsky" Nizhnevartovsk, st. Internatsionalnaya, 6-a" Salon-shop "Na Neftyanikov" Nyagan, 2nd microdistrict, 9 Salon-shop "Surgutsky" Surgut, st. Respubliki, 72
It has become possible to communicate in a close circle with additional discounts with the tariff from MTS “Your Circle”. This is very convenient for large companies, where management must always keep in touch with their subordinates. Good opportunity save on long conversations between girlfriends and friends.
Tariff description
If subscribers use the MTS “Own Circle” tariff, they will be able to save up to 20%. Both company employees and their relatives can join. Everyone pays for themselves all expenses.
You should become a participant in the program because it:
- reduces the company's or family's budget costs for communications, since those connected to such a tariff can communicate absolutely free of charge;
- convenient and simple;
- creates an image;
- does not bear financial risk.
If you have this moment If you have a different tariff plan, you don’t have to give up your number and buy a new starter package. You can just make some adjustments.
Connection
To become a participant in the “Your Circle” program, you must:
- Come to the nearest office or service center with your passport and ask them to take care of your issue. Employees may ask you to fill out an application, after which they will change your tariff plan.
- If you don’t have time for a personal meeting with the company’s employees, then you can go to the company’s official website and simply leave a request there that you want to become a participant in this program. You will be contacted shortly and your request will be satisfied.
Such services make it possible to significantly save on conversations with subscribers who are included in your circle. You can make changes to the numbers yourself, or ask the operators for help. In addition, it is possible to accumulate points and exchange them for Special offers. Also, all users are stimulated by unexpected gifts from MTS.
Mobile tariffs
The "Your Circle" 09 tariff from Beeline is the opportunity to use a direct or federal number, where a direct number does not have subscription fee, and for the federal month you must pay an amount of 105 rubles. You can connect any of these numbers for free. The essence of the tariff plan is a discount on calls to Beeline numbers, which will be connected to one corporate agreement. Without it, a minute of a call within the network costs less than a ruble. Prices apply to subscribers in the Kemerovo region.
Description of Beeline's tariff "Your Circle"09"
Inbox local calls free. Every first minute of conversation will be paid in full, and from 61 seconds onwards - per second billing. Communication with Beeline subscribers with a connected contract costs 15 kopecks, without one – 75 kopecks. Other local outgoing calls will cost RUB 1.95.
You can call to the Beeline Siberia tariff zone for 75 kopecks. to operator numbers, to other regions - 3.40 rubles. For other operators, calls to the above zone will cost 1.95 rubles.
Prices international communications classic: within the network in the CIS you can call for 12 rubles, and communicate with subscribers of other operators for 24 rubles.
Text messages sent to all regions of Russia will cost 1 rub.
Price mobile internet will depend on what time the subscriber will use it. If from 12 noon to midnight, then the price will be 7.45 rubles. per megabyte, the rest of the time traffic will be much cheaper - 3.45 rubles.
SUZ: Terms of Service\ Corporate program \ Marketing program"Your Circle" \ Description of the program "Your Circle"
"Your Circle" program- this is a special marketing program, according to which employers - corporate clients of MTS (Subscriber-Company) can offer their employees, their relatives and friends (participants of the "Your Circle" program - Satellite Subscribers) service at preferential rates with the possibility of registering rooms for individuals.
Implementation of TP Smart Nonstop with discount
The offer for the “Your Circle” program is implemented through the service “Monthly payment Smart Nonstop. 20% discount” and the tariff plan “Smart Nonstop”;
The discount "Smart Nonstop monthly fee. 20% discount" is available on all tariff plans of the corporate and retail market, with the exception of all modifications of the tariff plan containing in the name:
Telematics
Onliner, Online (including Corporate Onliner (corp), Super-onliner (corp))
Connect (including "Federal Connect", "Business Connect", "Business Connect", "Start Connect", "MTS Connect")
"Internet formula", "Business Online"
"Navigational"
with the exception of tariff plans containing %FIX% or %FIX% or %FS% in the name.
Change of TP: Subscribers with MK "Own Circle" can change the tariff to any public* open tariff plan (mass/corporate). For more information about the TP change scheme, see here.
* Any TP posted on the MTS website (now open for connection).
Connecting to the SK program
Methods for connecting satellite subscribers
A company subscriber can use any method convenient for him to connect to the “Your Circle” program, and can also use several connection methods at the same time.
Basic conditions:
1. One employee can connect up to 5 numbers with Smart NonStop TP
2. Marketing category – “Your circle”
3. On Smart tariff NonStop it is not possible to enable the ZGP (service "VGP. Preferential subscriber")
4. Selling a tariff is possible in the form of a contract or a set
The contract number of the satellite subscriber (Own circle) must have a sign associated with the number of the core contract (CC).
Connection is possible in the following ways:
Both new and existing MTS subscribers can connect to the program.
- Tasting of services. The subscriber receives an SMS with a promo code. When you send a promo code to number 3620 (Tasting of services), the discount “Smart Nonstop monthly fee. 20% discount” is activated. Activating a discount entails changing the tariff plan for Smart Nonstop TP.
- By codes. Upon presentation of the code (Siebel certificate number) in the RTK salon, the client is connected to a preferential tariff plan (Smart Nonstop with a 20% discount on AP):
- Off-site promotions at the client's premises
- Connections by lists provided by the client.
- New subscriber
connects to TP " Super MTS"(any existing TP without AP).
- An RTK employee “extinguishes” the certificate (the number is linked to the core of the contract in Siebel).
Application deadlines:
The processing time for the application is 24 hours.
If there is no SZ or more than a day has passed, send the service request again according to the Procedure, tell the client that the application is being processed and recommend waiting (a day). In the comments of the SZ, make a note that the application is repeated.
3. Algorithm for clarifying the tariff plan
| STEP 1 | Specify the phone number for which you are interested in information |
| STEP 2 | Carry out identification, provide the current TP on the number. |
| STEP 3 | Provide the client with information on how he can find out his TP independently (*111*59#, SMS-Assistant, MP, IP), and also be sure to duplicate the information in the form of an SMS message for clients of all MPs (with the client’s consent) |
| STEP 4 | Clarify whether the client is interested in information on TP. If yes, then first briefly describe the TP yourself, voicing tariff coverage area, then send an SMS with pricing from SMS support. If the TP is old, archived, then provide the basic parameters of the TP from the ASR and offer the client to change the TP to a more profitable one. |
| STEP 5 | Create a SZ in Siebel. |
4. Algorithm for choosing a tariff plan
SUZ:Terms of service \ Procedures \ Unified servicing procedures for the UCKS "Mobile" \ Algorithms of OKMS \ Change/selection/clarification of the tariff plan
| STEP 1 | Provide information about the “Find out the advantages of the tariff” service (*111*58#), offer to read the description of tariffs on the MTS website or through Autoinformer 1117. If the client refuses to use the SSO, we help select a TP. |
| STEP 2 | - Specify the phone number on which you need to select a TP - Specify the client’s location. (where he plans to use the TP (DR, VSR, MPR)). A – Tariffs with a monthly fee - Interested in tariffs with prepaid packages - tariffs of the "line" Smart" - Interested unlimited communication and free communication in the DR - tariff " Ultra". B – Tariffs without monthly fees - Frequent calls to MTS DR and Russia - tariff " Super MTS" - Rings equally to all phones in the region, per second billing is required - tariff "TP Per Second"- Frequent calls to intercity and international destinations (CIS) - tariff " Guest" - Active user Internet tariff " MTS-CONNECT4" B – Tariffs for smartphone users - Line tariffs " Smart Note! From 12.11.15 on tariffs of the line " Smar"Blocking the Internet for Modem Users" is distributed. |
| STEP 3 | Inform the client about the cost of changing to the selected TP. Emphasize all the advantages of the new TP if the current TP is closed for connection, warn that a return will not be possible. There is no need to warn within the framework of the Pilot Project "Promotion of open tariffs and services" |
| STEP 4 | Offer to send an SMS* with detailed pricing and in independent ways transition or listen to information about TP in automatic mode. * for clients of all MRs |
| STEP 5 | Create Siebel SZ. |
Procedure for changing TP
SUZ:Terms of service \ Procedures \ Unified servicing procedures for the UCKS "Mobile" \ Algorithms of OKMS \ Change/selection/clarification of the tariff plan
It is imperative to answer the Client’s direct question. And only after that ask questions and provide the necessary information .
When calling a sales consultant to the ECKS regarding connection to the Dealer TP, we recommend contacting MTS sales representatives, that is, their curators.
Note!
When contacting Moscow clients (MGTS) with TP "VO - Smart mini", "VO - Smart", "VO - Smart+", MK "Virtual Operator" and the billing group "MGTS", the call must be transferred to 700145.
When corporate clients of Moscow (MGTS) contact the TP "VO - Smart business Start (KORP) (SS)", "VO - Smart Business M (CORP) (SS)", "VO - Smart Business L (CORP) (SS)", "VO - Smart Business XL (KORP) (SS)" , TP VO-Office call must be transferred through Siebel to queue 700254 (Name "MVNO b2b clients of MGTS", Description "Transfer of MVNO b2b clients to the Nizhny Novgorod CCS"). In case of inoperability of Siebel - via telephone (IP 700254).
If the reason for changing the TP on the client’s number is not clear, first of all you need to look at who changed the TP. If an HD employee did this, then you should NOT send a request to HD to find out the reason, since EHD employees only act on the basis of requests from customer service employees. On their own initiative, ECD employees do not change customers’ TPs! To quickly resolve the issue in such cases, you need to look at the comment in Marti (in applications), where the justification will be indicated, for example, the application number.
In any part of the dialogue while answering a client’s question it is necessary to promote the "My MTS" application.
If the Client wishes to change the TP it is necessary:
| STEP 1 | Specify the following information: - the number on which the client wishes to change the TP; - the name of the TP to which the Client wishes to switch. Important! If the client wishes to return to a closed TP, from 10/19/2015. it is necessary to act according to the procedure: Transition to closed TPs through the ECKS |
| STEP 2 | If necessary, help the Client choose a tariff plan according to his needs (see the “Selection of TP” tab). Provide full information about TPs open for connection, emphasizing the advantages of existing tariff plans (taking into account the features of TPs for direct and federal numbers). If the client still has doubts about changing the tariff plan, you can inform him that on the company’s website it is possible to independently select a tariff plan using the “Your Best Tariff” service. |
| STEP 3 | Check* the current TP, and the possibility of switching to a new one. * Explanation for operators: The description of each tariff indicates how to change it. If it is stated that changing from or to a tariff: is not provided or the OOP/GOSZ method is specified, then the client will not be able to change the tariff himself, and when an attempt is made to change the tariff by the CKS operator, there will be no access, a message will appear: Message to ACP Message to ACP EI to compose it is forbidden! These are the terms of the tariff plan.  - if the current TP is closed for connection, warn that a return will not be possible. There is no need to warn within the framework of the Pilot Project "Promotion of Open Tariffs and Services". Emphasize all the advantages of the new TP; - if the number has services/options connected that are not provided on the new tariff plan, notify the Client about the disconnection. Offer alternative services(if available). Also inform in case of change in tariffs for TP services. It is necessary to draw the client's attention to the fact that at the time of changing the TP, tariffication of Internet traffic is possible. You can recommend that the Client turn it off in the TA settings Mobile transfer data, and turn it on after receiving an SMS notification about a TP change. For example: " If at the time of the call to the CCS you have an active Internet session, we recommend turning off Mobile data transfer in the TA settings and turning it on after receiving an SMS notification about a TP change."- if changing the TP through the CKS is impossible, familiarize the Client with the list necessary actions so that the shift is available (separation personal accounts, visit to the RTK store, etc.) |
| STEP 4 | Inform the client about the cost of changing the TP. Inform the Client about ways to independently change the TP through the SSO* and offer to send an SMS message with a description of the TP and methods of change. *It is necessary to promote the “My MTS” application (tell it verbally or send an SMS message describing My MTS). Note! If the TP change is paid, then the change is available provided there are sufficient funds taking into account the blocking threshold. If there are not enough funds to change the tariff, but the client insists on changing through the CKS, it is necessary to check the possibility of providing an OP. If, according to scoring, the client has access to an OP for the amount of the TP change, then provide it. If the OP is not available, recommend replenishing the balance and changing the tariff plan yourself through the SSO. If changing the TP is free, but there is a block on the client’s number, then check the possibility of changing the TP in the blocking (depending on the type of blocking). |
| STEP 5 | IN in case of refusal to independently change the TP, check with the Client whether he is familiar with the tariffs for the new selected TP, the cost and conditions for changing the TP. If the Client states that he understands all the conditions, it is necessary to change the TP and invite the Client to send information SMS (for Chat employees - a link with a description on the website) about the TP for detailed review. If the client is not familiar with it, it is imperative to provide complete information about the TP (including information on services with promotional periods on the new TP) in a way convenient for the Client (orally or with via sms, website). Change the TP through the ACP according to the identification procedure. Important! From 07/15/2016 If the selected TP is supposed to connect the Goodok service (list of TP), you must: 1. Inform the client about the service (conditions, cost, etc.) 2. If the client does not want to use the service, recommend deleting it yourself after 3 day. Advertisement State State Protection Service queue We inform the Client that the service is free and will be deleted within 7 days. Information for employees: State State Protection Service employees download the SZ data and remove the services from the subscriber's number: "GOOD" ok "and "GOOD" ok bonus". In this case SZ for TP change is not registered. Changing TP to Super MTS or Smart Mini (MR Moscow, Center) Changing TP to Super MTS or Smart Mini (MR Moscow, Center) If a client of MR Moscow or MR Center with connected bans* on the number wants to change TP to Super MTS or Smart Mini, you need to transfer the call to SV. *Prohibitions: *Prohibitions: - "Prohibition of receiving information SMS and SMS / MMS from the MTS website"; - "Prohibition receiving SMS With targeted offers MTS"; - "Prohibition of receiving SMS with MTS news", - "Banning voice content", - "Prohibition of receiving E-mail mailings with targeted MTS offers." Actions of the SV employee: Step 1. Delete all prohibitions (can be done in one operation in ASR) Step 2. Change TP If the client wishes to return all prohibitions, it is necessary: Step 3. Delete the MTS Radio service* Step 4. Add prohibitions* *Can be done in one operation in ACP If the client wishes to use the MTS Radio service, it is necessary: Step 5. Add the “MTS Radio” service If the client wants to use all services, then the sequence should only be as described above step by step. |
| STEP 6 | Important! 1) choose the correct TP to change! For example, when changing the TP to "Ultra": you must select "Ultra (fed./city) (KTP) (SCP)" in Marti. It is prohibited to select the Corporate TP "Ultra (federal/city) (CORP) (SS)". Recommend the client to wait for an SMS notification about the change of TP. |
6. Tariff plan platform and its features
KMS: Tariffs and tariff plans \ Changes and features of tariffication \ Logic of tariff platforms
Platforms-This software, ensuring the operation of billing systems (settlement systems).
Tariff plans are based on two main platforms: MedioSCP and StateServer.
MedioSCP– an intelligent billing platform that allows tariffing of communication services in real time.
StateServer– a service platform that allows tariffing of communication services only after the subscriber has already used them.
Features when in home network and HRV:
| Medio SCP On-line Pre-Paid | |
| All services (Voice, SMS, GPRS, USSD, MMS) are charged online. | All services (Voice, SMS, GPRS, USSD, MMS) are charged off-line (from 5 to 30 minutes). |
| Tariffing is carried out on-line, and data loading into details and balance history occurs with a delay of 5 to 20 minutes, i.e. funds are debited from the account immediately, and information on calls is loaded into the system (details) later. | There is a time interval between making a call and debiting funds from the account - the loading delay will be 5 - 30 minutes in normal mode, up to a day in case of problems. Funds will be debited simultaneously with the loading of information into the system. |
| For subscribers with the advance payment method, outgoing communications are available with a balance that is higher than the partial blocking threshold for its reliability category. The conversation will be interrupted when there are no funds on the balance to continue the conversation (the balance will be as close as possible to the threshold of partial blocking). A tone will sound three times 30 seconds before the call is interrupted. If there are not enough funds, an answering machine will turn on: “There are not enough funds in your personal account.” If the subscriber's balance becomes equal to or below the partial blocking threshold (but not equal to or below the threshold forced blocking), then a partial blocking is added to the subscriber and for the next 61 days only incoming calls, incoming SMS and outgoing calls to service numbers will be available to him. | Outgoing communication is possible even if the client’s number does not have enough funds to make a call. |
| On the SCP platform, if there is a Forced blocking on the number, incoming SMS are received (both system and from other subscribers). The SCP platform does not limit incoming SMS in any way; they do not go to the platform, therefore they are available in financial blocking. | If there is a Forced blocking on the number, incoming SMS will not be received. |
Features when in international roaming:
| Medio SCP On-line Pre-Paid | StateServer Off-line Post-Paid |
| When registering in the network of CAMEL roaming operators, tariffs voice communication and SMS are carried out online. When registering in the network of other operators, charging occurs at the time of receiving information (TAP files) from the roaming partner. SMS and GPRS will be charged in a mode close to real time. Registration of phone numbers of clients who are in voluntary, partial, forced blocking in the networks of international and national operators is possible. At the same time, in a blocked state, the client can: - use USSD services available during the specified blocking in the home region (for example, checking the balance, the “Top up my account” service, etc. Providing the promised payment is not available); - receive free SMS messages (with the exception of voluntary, forced blocking); - when registering in CAMEL operator networks - make free outgoing calls to Contact centers by number 0890 and certain “long” numbers. When “Check” is blocked, registration is prohibited. | Voice and MMS tariffication occurs at the moment of receiving information (TAP files) from the roaming partner, and the delay in receiving data from the roaming partner can be up to 30 days. SMS and GPRS will be charged in a mode close to real time. It is impossible to register in the roaming partner’s network (SOS mode) if the client’s number is blocked (partial, forced, etc.) |
Write-off of periodic fees for services/TP:
| Medio SCP On-line Pre-Paid | StateServer Off-line Post-Paid |
| The daily fee is debited the next day after the service is provided if the number is active (without blocking). (For example, for the services Balance under control, Favorite numbers, Neighboring regions, etc.) A fixed fee for the service is charged once a day, regardless of the amount of time the service is used during the day. | The daily fee is debited the next day after the service is provided if the number is active (without blocking). (For example, for the services Balance under control, Favorite numbers, Neighboring regions, etc.). Service validity periods are calculated to the nearest second. If the client added periodic service, for example in the afternoon, then the daily service fee will be charged only for actual time use of the service or subscription fee for TP. If the method of writing off the daily fee for the service is discrete, then the full amount will be written off. |
If the method of writing off a periodic fee for a service is discrete, then the full amount for the current day/week/month will be written off (for example, for services Zero without borders, Free time, Internet Packages, etc.). If at the time of debiting the number is blocked (at the time of debiting the monthly fee it is in financial or administrative blocking, voluntary blocking), the fee will be debited the next night after the lock is released. In the future, it is planned to improve Foris, and the settings will be made in such a way that the unit will be written off at the moment the block is released. Clients need to be told that periodic fee is charged at night, only when asked directly about it. Explain that this situation has arisen due to technical reasons and is temporary. If the Client does not ask, at what specific moment the fee is written off, then announce that the write-off is taking place after leaving the lock. If there is no date similar to the connection date in the next calendar month, the monthly fee is debited on the last day of the calendar month. Inside information! In this case, the accumulator may be charged the next day after debiting. Example: If you connect the service on January 30, in February the debit will be on the 28th at 00:00, and the accumulator will be charged on March 1 at 00:00. For the full calendar month in which the subscriber was actually blocked, no monthly fee is charged. If the client changes the tariff on the day the unit is written off, then the unit for the previous tariff will still be written off (even if at the time of the tariff change the unit has not yet been written off). For tariffs with a monthly fee:
|
General tariff principles
Connection threshold
CPS: Tariffs \ Changes and tariff features \ Connection threshold 3 sec
Connection duration LESS THAN 3 seconds is not taken into account in the volume of mobile communication services provided.
When a subscriber travels abroad, communication services are provided to the subscriber not by MTS, but by the telecom operator, valid in the state where the subscriber is located.
The legislation of most states establishes that tariffs begin from the first second, in some countries tariffs begin from the moment the call was sent subscriber (for example, USA, Canada, Mexico, Guatemala, Argentina, Uruguay, etc.).
Tariffing features:
Tariff types:
- for non-corporate TP: per minute, free threshold – 3 seconds;
- for corporate TP: according to the tariff plan, free threshold – 3 seconds.
While in Home region:
- All incoming calls via DR - 0 rub./min, outgoing via TP
- Outgoing calls to MTS phones in other regions of Russia cost 3.5 rubles. /min
- Long-distance (not to MTS numbers) and international calls:
Russia – 12 rubles/min from September 22, 2015 (8/14 rubles/min in Moscow time)
CIS countries – 35 rub./min from 02/25/2016 (until 02/25/2016-29 rub./min.)
European countries – 49 RUR/min
Other countries – 70 rub./min.
Satellite systems– 290 rub./min
- Outgoing SMS message within the Republic of Germany and Russia – individually
- Outgoing SMS to numbers international operators– 5.25 rub./message. /5.90 RUR/message (depending on region)
- The fee for 1 MB of transmitted/received GPRS-Internet information is 9.90 rubles.
- Outgoing MMS – 9.90 RUR/message.
For some TP there are exceptions regarding tariffs, see below for more details. SUZ: Tariffs \ LDP Tariffs NEW separately for each region.
When you find outside the Home Region to the cost of the call a roaming component is added.
Submission rules free shift TP:
SUZ: Tariffs \ Changes and features of tariffs \ Changes in the conditions for providing a free change of tariff plans
Implementation features:
The Mandatory package of services on participating tariffs includes a marker option "Transition to TP XXX", Where XXX- name of the tariff plan (example: Transition to Super MTS tariff plan). Lifetime of the option "Switch to TP XXX" - 1 month. A virtual rule is created for all tariff plans "Free transition after 1 month", thus, if the software does not have the “Switch to TP XXX” service, then a 100% discount is provided on the cost of changing the tariff plan
If the option “Switch to TP XXX” is present on the software, then changing the TP will be paid By current tariffs within a month. If there is no option “Switch to TP XXX”, changing the TP will be free.
8. Questions for self-preparation:
1. The client often calls MTS Russia. What TP can be offered to him and what service needs to be connected to this TP?
2. Are funds debited from the client’s account for the Superbit service after switching to the Per Second TP? Why was nothing debited from the account immediately after the transition, but after 2 weeks the funds began to be debited?
3. The client often calls to Ukraine. What kind of technical support can be offered to him?
4. Client of the Arkhangelsk region with TP RED Energy(SCP, fed.) wants to change TP to Smart+ (SCP,/hor.). Your actions?
5. A Smart TP client (Murmansk) wants to know if he can not use the number for three months? What can you recommend to him?
6. A client from Moscow cannot call anywhere (he just purchased a SIM card with Smart TP with a balance of 100 rubles.) What can I recommend? to this client?
7. The client wants a TP only for accessing the Internet! What kind of technical support can be offered to the client?