MTS cellular network. MTS free number

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When you try to call an MTS operator, you understand that the company has provided all the options to limit as much as possible the possibility of a “live” conversation between the client and the operator. Many issues can be resolved by visiting the MTS website or receiving information from an auto-informer. Sometimes you find yourself in a situation where you need to call the MTS operator number and only a living person can understand the problem, but a robot cannot do this. This is where the need to communicate “live” arises.

How to call a “live” MTS operator

If you have already tried to contact the MTS operator, you may have come to the disappointing conclusion that this is not easy to do. However, there are options to call the hotline and talk to a support representative, although you will have to be patient and wait for a connection:

"Call on official phone operator for MTS subscribers" If you are a client of the company in Russia, Uzbekistan or Belarus, you can call two toll-free numbers 08460 or 0890.

To be connected to a support representative, you must wait voice menu and press button 2, after 0. You will be connected to an operator, but you will have to wait a while. But if you really need it, be patient.

Contact information and phone numbers subscriber service"MTS" for residents of all regions of Russia, access to the MTS "Personal Account" and other methods of communication with the operator's help desk.

Unified toll-free MTS customer support number:

8800 250 0890 /

Calls to number help center MTS 8800 250 0890 are not charged from city and mobile telephone numbers in Russia.

How to call MTS?

A call to the MTS support service using the Hotline numbers from anywhere in Russia, including Moscow and St. Petersburg, will always be free. To contact the operator's customer service from mobile phone, connected to cellular network MTS, please use a free short phone help desk and technical support (only for MTS subscribers in Russia).

To call MTS from a mobile phone of another operator (Megafon, Beeline, Tele2, Rostelecom, Yota) or a landline phone, For free communication with MTS support operator use phone number 8800 250 0890.

For getting personal information, managing services and changing the established tariff, please be prepared to provide your passport details to the Hotline employee. Please note that for connecting some additional services Charges may apply in accordance with operator tariffs. MTS call center operator?

Single toll-free support number for the MTS group of companies:

8800 250 8 250

By to this number Customer support for MTS cellular communications, MTS Internet and television is provided. All calls to the number 8 800 250 0890 paid by MTS. Calls to line number 8800 are absolutely free for callers from landline or mobile phones registered in Russia.

Support number for calls from Moscow and abroad:

+7 495 766 0166

When you are in MTS roaming outside of Russia, you can call the operator at +7 495 766 0166 from your mobile phone completely free of charge.

Calls to landline number contact center +7 495 766 0166 from phones of other cellular operators (including Megafon, Beeline and Tele2) and from local numbers are paid in accordance with the tariffs of the telecom operator. Use this number if you are in international roaming or want to call MTS with foreign number. Be sure to dial the helpline number at international format from +7 and check the cost of international calls. This is especially important if you are calling from a phone in a hotel room.

The MTS subscriber service provides consultations and support to customers on issues of connecting and disconnecting services (both paid and free), changing the tariff plan, providing account information, blocking a SIM card and other requests. You can contact support 24 hours a day.

MTS subscriber personal account

The MTS group of companies combines three areas: MTS Mobile Communications, and. Each of them has its own separate Personal Account. Please select your personal account depending on which MTS division you are a client of.

Client's personal account available on the official website of the MTS Russia operator. To obtain information about the possibility and procedure for connecting a personal account, with any requests and comments on its operation, please contact the support number “ Mobile Tele Systems" 8800 250 0890 or 0890 from mobile MTS.

MTS online customer support

Couldn't quickly get through to the MTS operator help desk? Then contact us through the special section feedback on the MTS website. In this section, you can ask any question, complain, express gratitude, or leave a request for work mobile operator and service in official offices and salons. You can also ask any questions regarding the MTS cellular network (claims, services, tariffs) at email on official address This address Email protected from spam bots. You must have JavaScript enabled to view it.. The company's specialists will try to answer your request as soon as possible.

MTS subscriber service employees are always available to communicate with subscribers in the most popular in social networks: MTS groups In contact with, on Odnoklassniki , V Facebook And Google Plus . You can count on a prompt response through these communication channels with MTS.

Do you prefer to follow latest news MTS operator in a more concise form? In addition to accounts on social networks, MTS maintains an official micro-blog in Twitter where all the latest news and useful information for subscribers are regularly published in a concise form.

Cities in which MTS operates

MTS customer support operates in the following regions and cities of Russia:

Moscow (Moscow) and St. Petersburg (St. Petersburg), Republic of Adygea (Maikop), Altai Territory (Barnaul), Amur Region (Blagoveshchensk), Arkhangelsk Region (Arkhangelsk), Astrakhan Region (Astrakhan), Belgorod Region (Belgorod), Bryansk Region (Bryansk), Republic of Buryatia (Ulan-Ude), Vladimir Region (Vladimir), Volgograd Region (Volgograd), Vologda Region (Vologda), Voronezh Region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Okrug (Birobidzhan), Trans-Baikal Territory (Chita), Ivanovo Region (Ivanovo), Republic of Ingushetia (Magas), Irkutsk Region (Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad Region (Kaliningrad), Republic of Kalmykia (Elista), Kaluga Region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachay-Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo Region (Kemerovo), Kirov Region (Kirov), Komi Republic (Syktyvkar), Kostroma Region (Kostroma), Krasnodar Territory (Krasnodar, Sochi , Novorossiysk), Krasnoyarsk region(Krasnoyarsk), Kurgan region (Kurgan), Kursk region (Kursk), Leningrad region(Vyborg, Luga), Lipetsk region (Lipetsk), Magadan region (Magadan), Republic of Mari El (Yoshkar-Ola), Republic of Mordovia (Saransk), Moscow region (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo ), Murmansk region (Murmansk), Nenets Autonomous Okrug (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod), Novgorod region (Veliky Novgorod), Novosibirsk region (Novosibirsk), Omsk region (Omsk), Orenburg region (Orenburg), Oryol region (Orel), Penza region (Penza), Perm region (Perm), Primorsky region (Vladivostok), Pskov region (Pskov), Altai Republic (Gorno-Altaisk), Republic of Bashkortostan (Ufa), Rostov region (Rostov-on-Don ), Ryazan region (Ryazan), Samara region (Samara), Saratov region (Saratov), Sakhalin region (Yuzhno-Sakhalinsk), Sverdlovsk region (Ekaterinburg), Republic of North Ossetia-Alania (Vladikavkaz), Smolensk region (Smolensk), Stavropol region (Stavropol), Tambov region (Tambov), Republic of Tatarstan (Kazan), Tver region (Tver), Tomsk region (Tomsk), Tula region(Tula), Republic of Tyva (Kyzyl), Tyumen Region (Tyumen), Udmurt Republic (Izhevsk), Ulyanovsk Region (Ulyanovsk), Khabarovsk region(Khabarovsk), Republic of Khakassia (Abakan), Khanty-Mansi Autonomous Okrug - Yugra (Khanty-Mansiysk), Chelyabinsk Region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic(Cheboksary), Chukotka Autonomous Okrug (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous Okrug (Salekhard) and Yaroslavl Region (Yaroslavl).

Additional information on special rates MTS and on our website.

In contact details, tariffs, addresses of official websites and geography of presence mobile operator subject to change. Check current background information by phone 24/7 hotline“Mobile Tele Systems” (reference and information service of the telecommunications company) 8800 250 0890 or on the company’s official website www.mts.ru. Information about multi-channel phone numbers. and links are current as of January 2019.

To control the quality of customer service, all conversations with operators of the MTS subscriber service consultation center are recorded. We ask you to be understanding when recording, as this is necessary to control the quality of customer service. All your additional questions, including “ ” or, for example, “What is the MTS operator number,” will be considered and will receive a prompt response from the MTS support service as well as on the official website of the telecommunications company.

The official MTS website is available at different countries at several addresses, depending on the geographical location of the subscriber and the place of registration of the SIM card, we suggest that you familiarize yourself with possible addresses online representation of the company on this page.

MTS official website

The operator operates in Russian Federation, Belarus, Ukraine, Uzbekistan, Turkmenistan, Kyrgyzstan and Armenia. In addition to the main resources listed below, the operator is constantly developing new web projects for current service offerings mobile communications, Internet and satellite TV.

For Russian subscribers, the official website is available at: mts.ru

For subscribers from Ukraine, the official website of the operator: mts.ua

For subscribers from the Republic of Belarus, the official website of the operator: mts.by

Depending on the region, site design, cost of services and tariff plans may vary. Therefore, when logging in for the first time, it is recommended to select a region based on your current location at the top.

Features and functionality of the official MTS website

The first screen contains a convenient structure of the main menu, in which you can find sections:

Mobile connection. The section includes the following categories: , Mobile Internet, / intercity, . This is where all services and options regarding mobile communications and Internet access are displayed. Detailed information will help you decide on choosing a tariff plan, connecting or disconnecting services, as well as managing calls while roaming.
Home Internet and TV. The section includes the following categories: Internet, TV, support. Detailed information on connecting and disconnecting services, cost and technical support subscribers. Here you can find out MTS Internet tariffs, choose the right equipment for installation and receive qualified support from specialists.
Financial services and payments. The section includes: Banking services, Money transfers, payments, support. Everything related to finance is in this category. Loans, transfers Money, setting up automatic payment by phone number and other operator products. If necessary, you can visit the “Frequently Asked Questions” section to get a detailed answer without asking a consultant for help via chat or direct phone line.
. The company's devices, accessories, tariffs and products are presented here. Anyone can purchase a certified one online mobile phone, smartphone or Tablet PC, order an action camera, MP3 player, car electronics, modems and accessories. In addition to all of the above, the MTS store is intended for ordering starter packs with delivery to the desired city by courier service or Russian Post. Official website of the online store - http://shop.mts.ru
. Multifunctional and free solution for all subscribers of the company " Mobile television systems" Your personal account opens up the possibility of independently managing your number: connecting or disconnecting services, setting up a tariff plan (switching from one tariff to another), detailing your account, and much more. Login to your personal account is carried out using your phone number and password, which comes in an SMS message.

MTS official website for other directions

MTS is a large corporation that, in addition to the main domain, which is common to all private clients, has several others that differ in purpose. Such projects include:

MTS official website for corporate clients— corp.mts.ru
Website for the operator’s business partners - tenders.mts.ru
English version (global, international) - mtsgsm.com/
Personal account - login.mts.ru
MTS / Media - media.ssl.mts.ru

Important information: popular services, tariff plans, and company services always have their own promotional page.

Satellite TV

This is a special section of the main website, which is located at http://sputnik.mts.ru/. Here you can find information on the coverage area, service and sale of this service, benefits, and cost. Now connect Satellite TV, as the official MTS website suggests, with complete set equipment and 6 months of viewing for only 3900 rubles. You can leave a request for connection on this page, indicating the region, full name, valid number phone.

Mobile version of the MTS website

Subscribers who are unable to access the main site can visit it mobile version, which is adapted for the screens of phones, smartphones, tablets: http://www.pda.mts.ru

Important information: on the access points wap.mts.ru, internet.mts.ru, blackberry.net installed in the phone settings, access to the site will be free. With other settings, using a computer with a regular browser, or mobile number from another operator, traffic fees will be charged in accordance with the terms and conditions of the provider.

Please note that currently, the official MTS website is constantly being improved and updated, which causes some inconvenience due to the change in the location of previously understandable items in the main menu or sections.

MTS Russia can be considered a customer-oriented company that offers subscribers a whole range of paid and free services. Some of them are connected automatically when purchasing a package, some are activated by the user. In most cases, the self-service system supports deactivation of a paid service. Operators offer customers to configure their own capabilities. This means that you can disable any paid and free service any time.

The easiest way to obtain information about options is to use the “Details and Services” function in the Internet Assistant. Typically, fees for such services are charged regularly once a month or daily when used.

IN Personal account MTS disable paid services You can go to the “Tariffs and Services” section and then select “Service Management”, for example, the most popular and well-known of them:

“Gudok” service with music instead of beeps;
“Everywhere is like home” – allows you to save on calls when calling between regions;
“Child under supervision” – tracks the location of children via mobile phone.
“All Russia” – discounts on calls for “Smart Business” plans;
“Bit” – connecting Internet traffic;
entertainment content, such as weather forecasts or dating.

Paid services include subscriptions, music, news and entertainment channels, number identification, etc. Free services– these are free serviced support numbers, SMS, self-service office, as well as a service for informing about the balance, connecting a loan, etc. Full list connected services, available for free, can be obtained in the My MTS web application interface or in the Personal Account section described earlier.

MTS self-service services: how to find out about connected services

Many MTS subscribers do not think about the fact that they can manage their budget and control costs for telecommunications services. For example, except for a subscription fee as part of a promotion, plan or as a result self-activation a whole range of paid services can be connected, for which there is no particular need.

You can manage your service package different ways, the most visual of them, of course, is the My MTS web application account; you can use your personal account at any time if you have a smartphone - it is available from mobile device. In your MTS account in your Personal Account periodic services, paid once a month will be reflected in the invoice details. This report can be requested and received directly from home page self-service office by clicking on the “Details” link.

Managing connected services in the My applicationMTS

My MTS is a customer support portal that provides extensive capabilities for managing the services provided by the provider. They can be connected and disconnected independently by the user at any convenient time.

As for paid and periodic services that are activated on the user’s phone, a comprehensive list can be found in the “Tariffs and Services” section, then select “Service Management”. The entire list of available services will appear on the screen, which can be deactivated without additional contact to the provider’s office. In the same way, they can be activated as needed, so as not to pay for unused features.

Service managementMTSthroughsms

You can receive a list of services provided to you free of charge via SMS by sending the text “0” to 8111. To highlight opportunities that require payment, the message “0” is sent to the same number. After receiving the list, everything unnecessary options can be disabled in one of the following ways:

via SMS;
when entering short commands;
through a call center;
in the MTS Self-Service Office account;
in the cabin.

Service managementMTSby usingUSSD

USSD is a specialized service provided free of charge by all telecommunications operators, which involves managing service plan options using short commands. For information about all available services enter ✶152#, and when you enter ✶152*2#, services for which money is charged are displayed. The same can be done using the mini-menu that appears when the command is activated. This service is intended for subscribers who do not have the opportunity to use free web access.

Support centers are created by operators to provide the client with the most convenient assistance when communication problems arise. But center operators can solve almost any issue. Calls to them are made absolutely free , and employees work around the clock.

Question: “How to call the MTS Russia operator?” may arise in other cases, for example, when it is required detailed information about the tariff. It is useful to call the operator and, if necessary, connecting additional services or internet settings. After all, it’s much faster to take advantage of the MTS opportunity call the operator for free than going to the office for every action or looking for commands on your own.

How to call the MTS operator for free

Usually clients no questions arise with how to call the MTS operator. You can find the support center number on all packages and documents included in them. If for some reason paper from SIM card were lost, then it’s worth writing down how to call the MTS operator directly free of charge. For these purposes, the company has allocated a special number 0890 . Regardless of region connection is the most convenient way how to call the MTS operator.

Before the MTS operator answers, the phone number support center allows you to view the menu where you can find it yourself a bunch of useful information. It is likely that this will be faster, since you will be able to talk to the MTS operator only after a long wait.

Important! For MTS subscribers free call available to the operator in any region of Russia. In addition, you can reach a specialist even if your SIM card is blocked due to a low balance.

The most frequently asked questions related to how to quickly call to the MTS operator, specifically for mobile users. Them recommended to use single number support 0890 . Also call the MTS operator from mobile for free subscribers can use the phone 8-800-2508-250 . This number allows you to call the MTS operator for free from any home and mobile Russia.

Important! While in intranet roaming better use the number 0890 to contact the operator. This will help avoid billing errors.

Today, MTS's services are very diverse. Among them there are Not only cellular , but also the Internet, television and even banking. If the subscriber no possibility call from cellular MTS, then he should dial the number 8800250-0890 .

When you find outside Russia Toll-free 800 series numbers will no longer be available. Nevertheless, a person may need to both call MTS and resolve urgent issues . In this case, available federal MTS telephone numbers for contacting the operator +7-495-7660166 .

Important! Call the number+7-495-7660166 free only for MTS clients. In other cases, you will have to pay for the call according to the terms of the tariff plan.

Phones for communication with mobile operators of other operators

Short number available only to subscribers , registered in the MTS network. The rest will have to for free communication dial the phone with the operator 8800250-0890 . This number is available from all mobile and landline phones that are registered at Russian operators communications , you won’t be able to call it from other countries.

MTS Customer Application Processing Center

Service legal entities differs significantly from providing services to private clients. They need to record their applications through a specialized service . Let's look at its main features:

Activation or deactivation additional options, services, etc. are performed based on requests within 1 day .
You can use the service only after submitting written statement to link the organization's mail. It certified by seal, signed by the director of the company and on paper transferred to one of the nearest salons.
Applications can be submitted via branded email address or by fax +7-495-7660058 . In this case, the papers no longer need to be certified by the head of the organization.

MTS support for organizations

The company service center is ready to help clients and legal entities at any time. persons. Through it you can do following operations :

Transfer money And options between accounts, as well as their combination.
Order and receipt financial documentation, including a variety of reports in paper or electronic form.
Ordering new numbers And services, as well as turning them off.
Tariff changes And numbers, as well as installing and removing locks.

Support for legal entities persons by fixed numbers

Organizations also can 24/7 contact support. They have access to information, including on services fixed line. Support center operators will answer all questions by services offered, will tell you about the services long distance communication, will help you connect or disconnect additional options, and will also accept an application for a contract.