Save your phone number when changing operators. Changing the operator while maintaining the number - what to do

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In the recent past, a law was approved on the basis of which change operator while maintaining number became possible for every citizen of the country. This normative document supported by the mobile operators themselves, because competition in this area is quite high, and this step will expand the customer base without attracting capital investments for promotion, offering the most profitable terms. Let's consider the question of how such an operation can be carried out, as well as what problems a person may encounter when using such a service.

The cost of this operation is 100 rubles, regardless of the chosen cellular company.

Switching to MTS from any other operator

The company has not developed a remote shift mechanism, that is, contacting one of the service centers mandatory, at the same time, MTS announces that such a service will be provided, because other cellular operators have already resolved this issue. To do this you need:

contact one of the MTS branches with your passport and write a statement about your desire to change the operator without losing your existing number;
choose the most suitable tariff and receive a SIM card that will contain a temporary number until the end of the transition procedure;
pay 100 rubles for the service provided;
after several days, one day before the operator change, the user will receive a notification about the date and time of the transfer; all that remains is to wait.

If you have any questions during the transition, you can use the phone hotline 8-800-250-8-250, where you can get comprehensive answers.

Switch to Megafon

This operator took care of the possibility of performing this operation remotely. For this:

follow the link and fill out electronic form applications;
a courier will come to the address indicated in the form, who will hand over a new SIM card and take 100 rubles as payment for this service;
The courier will also need to show your passport so that he can make sure that this number really belongs to you.

If you do not want a representative to come to your home or locality such a service is not provided, you can go to one of the Megafon salons with a passport, they will accept your application and give you a new SIM card. The duration of this operation ranges from 8 days to 6 months, it all depends on the desire of the person.

Like MTS, this company does not yet have a remote switching service, therefore, contacting one of the company’s branded showrooms is mandatory. Next you will need to do the following:

visit the Beeline salon with your passport and write a statement about your desire to go to to this operator without changing the number;
pay 100 rubles;
choose the most suitable tariff and get a new SIM card.

After this, within 8 days the card will be activated and assigned old number.

Switching to Tele2 from any other operator

To perform this operation, you will also need to visit one of the company’s salons with your passport. After that:

the operator will issue an application form that must be filled out;
get a new SIM card with the most suitable tariff plan;
pay 100r. for this service.

The transition operation takes up to 8 days. A day before activating the old number, the user will receive an SMS with detailed instructions.

Possible problems when changing operators

If your passport information has changed, or the current operator entered it incorrectly, you will need to visit the current operator’s salon to correct this error.

During the transition, under no circumstances should this be allowed. This may result in a delay in completing this procedure.

A day before the transition, communication problems may arise, or calls may be completely unavailable.

After changing the operator, replenishing the balance will be possible only in communication stores. Using terminals or bank cards it won't be possible to do this.

NA-SVYAZI.ru > Changing mobile operator without changing number

Instructions: how to switch from one mobile operator to another while maintaining your subscriber number

(information current as of December 2013)

From December 1, it became possible in Russia to switch from one mobile operator to another while maintaining the same phone number. This service is called MNP (Mobile number portability). You can change the operator without changing the number only within one region. The cost of the transition is 100 rubles. You can only transfer a number in federal numbering (city numbering cannot be transferred). In addition, both operators (donor operator and recipient operator) must have technical capabilities for transfer (at the beginning of December the list of “ready ones” included: Beeline, MegaFon, MTS, Rostelecom, Tele 2, SMARTS). A repeated change of operator is possible only 70 days after the previous operation.

So, to port a number, you must do only two operations: write an application and insert a new SIM card after receiving confirmation from your new operator. In fact, the process is somewhat more complicated.

1. First you need to select the operator you want to switch to, come to one of its offices with your passport and write an application to port the number. The number, of course, must be registered to you and in the region where you plan to make the transition.
How to change telecom operator and keep the number

If the number is not registered in your name, you need a notarized power of attorney.
2. After signing the contract and choosing a tariff plan (according to some sources, there are restrictions on the choice), you receive a SIM card with a temporary number from the recipient operator (that is, the one to whom you are leaving your previous one). It is better not to use this SIM card for now. It is working, but during the transition period (which may take long time) you will be charged for both SIM cards.
3. The recipient operator will send the application to a single center (served by the Central Research Institute of Communications), where the donor operator will compare the full name. subscriber with his data and find out the amount of debt (if any).
4. On the second or third day, the subscriber may receive an SMS about the debt to the previous operator. It must be repaid by the end of the fourth day from the date of signing the contract.
5. After the two operators have completed all the formalities, you will receive an SMS reminder of the transfer date to your old number.
6. At X-hour, you can throw away the old SIM card and insert a new one (it should be automatically activated). Afterwards, outgoing calls and SMS may not work for half an hour, and incoming calls and SMS may not work for several hours.
7. If there is money left in your old account, you need to come to the office of the donor operator and write an application for a refund.
8. According to the law, the transfer process should take no more than 8 days. But, taking into account the unpreparedness of all mobile operators in Russia, shortcomings in the regulatory framework and the implementation of certain technical issues, the mobile operator has the right to transfer you no later than April 15, 2014.
9. Thus, the actual transfer period can take from 8 days to three to four months.
10. We strongly do not recommend that you switch to another operator in the near future. The fact is that after the transition, roaming (national and international) may not work for you, and there may also be no connection with wired (fictitious) telephony subscribers.

Internet portal "NA-SVYAZI.ru". Last update: 06.12.2013

From subscribers mobile operator MTS, due to the abundance of very tempting offers from its operator, the question often arises of how to switch to another MTS tariff.

How to change operator while keeping your number without leaving home?

Many tariffs offer the opportunity to save money on messages and calls. You can choose the most suitable offer for you by studying all the services provided. The company's official website contains information about tariff plans. The newest, most relevant information is provided here.

Often the question of changing the tariff arises when it is necessary to travel to another country, when in order to communicate with friends and relatives you need a tariff plan that has an acceptable cost for calling calls.

You can switch to another MTS tariff in your personal account

Login to your Personal Area MTS, where you can change the tariff. This is done by going to the “My number” tab and clicking “Tariff plans”. Here you can find and select the appropriate tariff.

Change MTS tariff plan using the command on your phone

To go to new tariff you need to enter the key combination * 111*2*5# " and press the call key. After this, a message arrives on the phone containing information about affordable rates, which you can go to. Having chosen the most suitable tariff, confirm the transition by pressing the “OK” button. After that, this tariff plan is activated on your phone. By sending a message indicating the tariff you need to 111, you can change current tariff to a new tariff plan.

Changing the MTS tariff in mobile phone stores

To connect to another MTS tariff plan and disable the current one, you can contact a qualified specialist at a communication salon. You must have identification documents. You can find out the location of the nearest office and study information about all current tariffs on the website mts.ru.

Change MTS tariff using the Call Center

By contacting the operator by calling the hotline, you can also switch to another MTS tariff. This is not always possible on the first try, since the operator may be advising another subscriber. You need to be patient and try again. To change the tariff, dial 0890 and press the call button. So with the help of the system voice prompts You will be able to change your tariff plan yourself.

There are certain regulations for translation legal entities with your numbers to another operator

If a legal entity has decided on the choice of a new operator, then it will need to prepare a number of documents and statements to carry out number porting.

The client needs to prepare a list of numbers planned for porting. All these numbers must belong to the company, and all details from the company’s registration card at the time of contacting the new operator must match the data in the database current operator. When switching to all numbers, there must be no debt to the current operator (including using a credit payment system or personal, personal, technological personal accounts). There should be no debt, taking into account that the verification as part of the portation of numbers by the operator will be performed on the second day after submitting the application to the new operator.

How to switch to another operator while keeping your number: detailed instructions

Those. at the time of verification at the operator’s office, the balance of all personal accounts must be positive. All numbers in the list for portation (transfer) at the time of contacting the operator must be valid and not blocked for any reason.

The transfer of subscriber numbers to the Megafon operator is carried out upon a written application from the Client (legal entity) if there is a seal And complete package documents necessary to conclude a new contract.

Number portability deadline:

— If the Client (legal entity) has no more than 50 rooms, then on any day from the 8th to the 180th day (at the client’s choice). The portation period begins on the day following the day the application is submitted.

— If there are more than 50 numbers — on any day from 29 to 180 (at the client’s choice)

When changing the operator while maintaining the number from the network of one operator to the network of another, only subscriber number(no services or funds are transferred). Balance settlements Money on the account of the previous operator, the Client can only make transactions with the previous Operator.

The transfer of all numbers to MegaFon from another operator within the framework of one application is carried out to one new personal account, regardless of the number of numbers. Then the client can contact us to separate personal accounts, our managers will help you fill out an application to complete this procedure if you need it.

Brief sequence of actions for a legal entity:

Decide on the choice of a new operator
When visiting the office of a new operator, have with you:

After completing the application, the legal entity will be invoiced for porting the numbers (at the rate of 100 rubles for each number). The invoice must be paid within 3 days.

We can offer not only public current tariff plans for legal entities , but also separate personal offers for each Client depending on the number of ported numbers and assigned tasks. Our managers We will be happy to advise you on all issues and help you transfer your numbers to the MegaFon operator.

Do you want to try tariff plans from other mobile operators, but still need to keep your old number? In Russia, the service of changing an operator while maintaining a phone number is already available, and it is supported by all the leading mobile operators in the country. Cancel « mobile slavery» appealed to many subscribers, and you can also use this service, which is also available to Beeline subscribers.

Instructions for changing operator without changing number

Before you switch to another operator, keeping your number, you need to make sure that your SIM card has no debts to pay for tariffs and services. If there are any, they must be paid off before replacement. Otherwise, it will not be possible to change the operator while maintaining the same number. You should also remember that you can make the transition only in the region in which your current SIM card is registered.

The procedure for changing an operator without changing a phone number has many common points for Beeline, MTS, Megafon and others, does not take much time and looks like this:

Contact one of our offices mobile operator in home region, which one you want to go to, having previously taken your passport with you. It doesn’t make any sense to come in the role of another subscriber’s proxy - you can change the operator only if you are the owner of the number.
Fill out the application about switching to the service of another mobile operator, a form and sample of which will be given to you by an employee of the office or salon. In the application, in addition to personal data, you must indicate the telephone number and name of the operator with whom you are served at the time of transition.
Sign the contract to confirm your transition to service from another operator mobile communications. The date specified in the contract will become the date from the moment of which you will officially be considered a subscriber new network(O this event you will be notified via SMS).

After signing the contract, you will be issued a temporary SIM card. In order to start using mobile communications, you will need to wait for the release of a new SIM card and pay the cost of the replacement procedure, which rarely exceeds 100 rubles. Until the replacement procedure is completed, you can use the old and temporary SIM cards.

How to switch to Beeline while keeping your number?

The procedure by which you can change your old network to Beeline, while maintaining your number, is not much different from general order mentioned above. You will also need to visit the Beeline office, provide a passport and fill out an application. Next, you will need to select the appropriate tariff and sign an agreement, after which the employee will give you new SIM card Beeline with your old number.

The period during which your number will be transferred to Beeline’s service is specified in the list of rules and is indicated in the contract. If it is not specified, the transfer is carried out without third-party intervention after 8 or more days have passed from the date of signing the contract. You can also indicate when submitting your application the desired date for porting your number to Beeline.

How to keep a landline number when changing operator?

The operator change service is not provided for landline numbers - you can only change those numbers that start with +79. It is not possible to change the operator while keeping the number - when you change the operator, a new landline number is issued, and the old one can be resold.

Many people who want to improve the quality of telephone services are thinking about how to change their operator while maintaining their phone number. In this case, all acquaintances and friends will be able to reach the subscriber using their old contacts and will not have to notify them additionally. Depending on which operator is used for communication and which service provider is needed in the future, the methods of change, their cost and timing will vary. Let's look at this information in more detail.

Is it possible to change mobile operator without changing the number?

It is possible to change your cellular service provider to another one, while keeping the previously used set of identifying numbers. Although this procedure takes time, after it each subscriber will have the desired service parameters and their old contacts. Different cellular providers carry out the change process in different ways, but in all cases the first step will be to contact the future service provider company to clarify the details.

A prerequisite for changing the operator is the repayment of all debts to him. To carry out this procedure, you need to contact the old company and look at the status of the subscriber’s accounts. Next, you should go to the new operator, conclude a service agreement with them, after which a temporary SIM card will be issued. In the next step, the old provider will transfer information about the number to the second, and the subscriber will be able to receive a previously used contact that is serviced by the new mobile provider.

Every person who wants to get good and quality services in the mobile network, must understand that he can change the service company at any time at minimal cost, without affecting his combination of identification numbers. This was legally confirmed by the management Russian Federation in order for the market cellular coverage was transparent and competitive.

Changing mobile operator while maintaining the number in different companies

Companies carry out the number transfer procedure in different ways. Cellular providers carry out this process with with great effort, since during such a transition a large amount of information must be transferred, and the old supplier loses a client. In such conditions, firms are forced to maintain high quality services provided in order to reduce to a minimum the number of users changing mobile providers.

Change operator in Tele2

The first step is to contact the support service of the existing operator or find a service agreement among your home documents, which indicates the person to whom the number was registered. Only the person for whom the contract was signed can change the supplier. If you change your passport details, you will have to inform the operator.
Pay off all existing debts to your old cellular provider. Ideally, the account balance will be zero, but positive is also allowed
Contact any office of the Tele2 operator and conclude new agreement for service. Here the client will be given new SIM-card for temporary use while the data transfer process is carried out.
The day before mobile provider on old map will be changed, the user will receive a notification. Therefore, during this period it is worth rearranging the SIM to receive the full range of services.

On MTS

To switch to MTS with the MNP service, you need to go to any office of the company with identification documents (original passport) and information about the old number (which is registered to the same person).
Decide on the tariff at which you will be served by the new provider, pay for the transfer services.
Get a temporary SIM so that you can make and receive calls during the transfer period. Such a card will receive messages from MTS about the status of the application and the process of transition to a new supplier.
The temporary SIM card will receive information indicating the exact time and date when the cards need to be rearranged. After this, all relations with the old mobile communications provider will be severed and the subscriber will begin service with MTS.

In Megafon

For the convenience of its subscribers, Megafon has created an online form on its website (moscow.megafon.ru/mnp/). After entering the data into it, the provider cellular communications receives information about the future client, in addition, delivers free of charge required SIM cards and contracts.
When concluding official documents, the client must have a passport or power of attorney to manage other people’s data.
At the moment when Megafon specialists deliver the contracts, they advise on the spot possible tariffs, select the maximum good options according to the client's requirements. Payment for porting a number from one company to another is also accepted here.

On Beeline

Beeline provides several options for number porting. In the first case, you need to make an appointment at the office and come there with all the documents to formalize the contract.
In the second option, all materials will be delivered by Beeline couriers to the client’s home. There, service agreements will be drawn up and the best tariffs will be selected.
Only a federal number can be transferred, not a city number. However, there may be restrictions in the form of unavailability of calls or SMS.

Cost and transition time

The timing of the transition from one operator to another while maintaining the number may be different, it all depends on the desires and state of information about the client who is being transferred. The waiting period can last from several hours to 6 months, but in most cases within 1-2 days this transfer carried out. The cost of the transition is standard for all mobile communication providers (Beeline, MTS, Megafon, Tele2), it is 100 rubles per operation.

Other additional payments may be imposed by individual companies for servicing special tariff plans, installing new functions or enhanced communication capabilities. During a consultation with specialists from Beeline, MTS, Megafon or Tele2, it is worth clarifying all the points of interest and asking what the payment will be charged for. Here you need to clarify the transition time that will be needed, because this data will be the most reliable, since it takes into account the specifics of the client.

There are situations when a subscriber wants to change not only the tariff plan or a certain option, but also the supplier mobile services. Most often there are transitions in favor of the “Big Four”: users choose Beeline, Megafon, MTS or Tele2 instead of the existing operator.

The most pressing question that arises is how to make sure that the number remains unchanged? After all, changing it entails notifying a significant number of people, including relatives, colleagues, acquaintances, and there is always a risk of missing someone. This review will tell you how to correctly change the operator while maintaining the number, options possible actions, their cost and features of the procedure.

What does MNP mean when changing operator?

The abbreviation MNP (comes from the English words “mobile number portability” - transfer mobile number) implies the ability to change mobile network, the terms of its use, but keep your phone number. For this purpose, it is necessary to submit an appropriate application, and with some operators this must be done in person; options using the Internet will not help.

At the service center (after confirming your identity and writing an application) you will be issued a SIM card with temporary mobile numbers. It will become active after replenishing the balance.

The duration of the transfer of previous phone numbers to another operator may vary. For some, the phone will be transferred within the number of days stipulated by the agreement, while others will independently push the deadline to a later time. In any case, an SMS will confirm the successful transition, after which you can use old phone with new conditions.

The service is paid from the account balance of the new operator. How much it will cost depends on him; some operators can transfer the phone for free.

What do you need to save your number when changing operator?

The main problem that may arise when switching to a new operator is the presence of debt for services already provided. In addition to the lack of debt, prerequisite is the region: you can switch while saving the number only in the same region in which the first SIM card is registered. The mobile phone should not be blocked.

The standard procedure consists of the following steps:

The subscriber personally comes to the company’s salon with a passport and his phone number;
Then he fills out an application according to the proposed sample, containing personal data, the intention to maintain the previous phone numbers, and indicates the current operator;
Afterwards, the client signs a service agreement, which will indicate the period for transferring the mobile phone and activating the selected tariff plan. An SMS will notify you about this later.

Important! Passport data must match those specified in the contract with the current operator.

As a result, the subscriber receives a new SIM card, and usually pays 100 rubles for the actions taken. Until the old phone is transferred, you can use both the temporary and the old card.

Actions when switching to MTS while saving the number

MTS is quite often chosen as a new mobile service provider. This is facilitated by a constantly updated line tariff plans, ongoing promotions and unique offers. Customers who understand that the current provider cannot offer equally favorable conditions switch to this cellular operator, and often while keeping their previous phone.

A new client will have to pay 100 rubles to connect to MTS with an unchanged phone number. The company indicates that the mobile transfer is carried out in person, but with the opportunity to order a new SIM card with delivery by courier (free) on the official website. The service is not available in all localities.

Typically, the user needs to perform the following actions:

Visit the nearest company branch or brand salon. Inform the MTS specialist of your desire to start using the operator’s tariff plan, but leave your phone. Write a transfer application and sign an agreement for the provision of communication services. The specialist will provide necessary help in filling out the application, but you must have your passport with you.
It must be remembered that employees will refuse to accept an application if the data of the mobile owner does not correspond to those indicated in the presented passport. A number registered to a third party can only be transferred if there is a power of attorney or the owner of these phone numbers. In all other cases, becoming an MTS client while keeping your number will not work.
The subscriber chooses the most favorable tariff for himself and receives a company SIM card, on which the portable number will be activated in the future. In the meantime, a mobile phone is assigned to her for temporary use. It can also be used after activation.
The user pays 100 rubles for the transition. MTS emphasizes that the money does not go to the company, but is transferred to federal organization supporting common base data with transferred numbers.
At this point, the user's participation in the process is almost complete. The company will verify the information received, possible debt on the balance sheet, etc. This may take up to several days. Both SIM cards will receive text messages, informing about the status of the application. If there are any difficulties with the transition, you will also be notified about this by SMS.
The day before the transfer of the previous mobile phone to the SIM card of the new operator, a corresponding message will be received from exact date and time. After this, the subscriber can communicate on the remaining unchanged number, but under the terms of a different operator.

Attention! If you encounter any problems with communication from MTS, it is recommended to contact us by phone - 8-800-250-8-250.

Switch to the Megafon network

Mobile operator Megafon has its own strengths, which allow it to attract new subscribers from among users of other operators. These fully include a free transfer to Megafon with your number. It is performed both remotely and by personal visit to the provider’s department.

For clients who do not wish to visit the company’s salons, the following procedure is provided:

Enter the data into the application on the provider’s official portal. To do this, you can follow the link. The application will allow you to order free shipping SIM cards and service contracts.
An authorized employee with a contract and a card will arrive at the address indicated in the application at the agreed time. After identifying the person (passport is required) and signing documents, the subscriber will receive a SIM card.
Maximum period for transition, installed by Megafon – 8 days, but at the request of the client it can be increased up to 180 days. Confirmation of the correctness of all actions will be an SMS about the successful transfer of the phone.

For users who find it more convenient to visit the company’s sales office on their own, just contact the nearest Megafon showroom. A salon specialist will help you sort out your application, answer any questions you may have, and explain the procedure for further action.

Important! It is impossible to change the provider if you have a debt on your mobile phone. It will also not be possible to become a Megafon client if the SIM card is registered in a region different from the region of the application for transfer.

Transferring a number to Beeline

In count great offers Beeline is not inferior to its competitors, and some of them are even unique. Therefore, it should not be surprising the number of users who decide to change their operator in favor of Beeline. The company is chosen for the quality of communication, constant update range of tariff plans and favorable prices.

Changing the provider without changing the number will cost 100 rubles. (on a prepaid payment system the service can be considered free, because 100 rubles will be returned to the account in the form of bonuses). The operator offers to fill out an application for switching on the official website and deliver the SIM card to your home, but much more often clients visit themselves.

To switch to Beeline service with a constant number you must:

Contact any sales office or branded salon that is convenient for you to visit and report your desire to switch to Beeline without changing your mobile phone. A company specialist will ask you to fill out an application and explain any questions you may have regarding the procedure.
Choose the most favorable tariff and get a new SIM card. There is a fee of 100 rubles for the transition. (which are returned to the bonus account for prepaid tariff plans).
Beeline adheres to the established deadlines for transferring a phone - this is allotted 8 days. Information regarding the application processing status and current changes will be communicated when help SMS. The day before the end of the procedure, you will also receive an SMS notifying you of the activation time of the number on the operator’s SIM card.

Of course, when changing an operator, everything does not always go smoothly. The subscriber may be in debt, he may make an application in a region other than the one in which the old mobile phone is registered, or the number is registered to another person. Then additional actions are needed to solve problems.

Note! Legislation allows 8 days to transfer a number to another operator. However, the client may request to defer the transition date, but not more than 6 months from the date of application.

Actions when changing operator to Tele2

Low prices and a clear mechanism for their formation, coupled with transparency of tariffs, are expanding the number of new Tele2 subscribers.

To switch to an operator with a saved number you need:

The number porting option does not apply to landline and landline phone formats. Simply put, you can transfer with your number in cases where its initial characters are “+79”. Owners of city numbers will need to get a new one.

What problems might arise?

Operators talk about certain difficulties with number transfer already in the process of completing the transfer. For example, some subscribers will be forced to visit the office of the provider they were planning to leave. Such situations most often arise when passport data is incorrect.

The reasons may be:

A company employee incorrectly entered data into the contract details, and the client did not check or pay attention to this;
The subscriber's passport data has changed, but he did not notify the operator about it.

There are also problems with meeting deadlines. The procedure may take longer and go beyond the established 8 days. But the user's account must be maintained with a positive balance.

Before finally connecting the old phone to new SIM card The connection may be lost or the card from the previous operator may stop working altogether, as well as the new SIM after the number is transferred. Providers warn of possible interruptions in communication and incoming calls and SMS for up to 6 hours.

It’s not easy to find information that you won’t be able to top up your account remotely for the first few weeks (and possibly even months). Each replenishment must be made at the operator's office.

If the subscriber has decided on the choice of operator, then other questions can be clarified by calling the following numbers:

Yota – 8800-5500007;
MTS – 8800-2500890 or 0890;
Beeline – 8800-7000611 or 0611;
MegaFon – 8800-5500500 or 0500;
Tele2 – 611 or by separate number, allocated for each region (available on the operator’s website).

Conclusion

If you do not take into account problematic situations and prepare for the transition in advance, then difficulties can be avoided. Within the agreed period, it is quite easy to become a subscriber of the provider you like with your number.

If the transfer of your previous phone took a long time, you can visit the sales office again and pay attention to the failure to meet deadlines. But this does not always help; moreover, the subscriber has the opportunity to use two SIM cards during the transition period. Therefore, the user will not experience significant inconvenience.