A child's toy broke. Is it possible to return? Conditions of customer warranty service - shopntoise online store Warranty for radio-controlled toys

Procedure for receiving goods and returning:

Upon receipt of the goods, you confirm with your signature that there are no complaints about the configuration and appearance of the goods. Any order can be returned only at the company's central office. If you are not in Moscow, then to return you need to send the parcel to the office by any transport company (transportation costs are not refundable).

Warranty terms:

Model name:

1. WARRANTY PERIOD

1.1. The warranty period for Products is 30 calendar days from the date of sale of the Products. Returns and exchanges of goods within 14 working days.

2. WARRANTY

2.1. The supplier guarantees during the warranty period that there will be no defects in parts.

2.2. During the warranty period, if a manufacturing defect is detected, the Products are subject to free warranty repair or replacement (if repair is impossible). Warranty repairs are carried out at the ShopNtoys service center. Warranty repairs or replacement of purchased Products during the warranty period are carried out only if the following conditions are met:

• Availability of a completed warranty card with the date of sale and the Seller’s stamp.
• Availability of original packaging and accompanying documentation included with the Product.
• Availability of a document confirming payment for the sold Products.

This warranty does not apply to: Products: batteries, model fluids and oils, paints, adhesives, resins, parts subject to natural wear, as well as other products and components subject to strong mechanical stress during operation: plastic rod ends, hogs , corners, hinges, balsa, slats and plates made of wood, etc.

2.3. The seller does not bear warranty obligations in the following cases:

• The presence of damage to the Products due to mechanical influences.
• Violations of the safety of control labels and seals on Products.
• Attempts to independently repair or change the internal structure of the Product by the Buyer.
• Violations of operating rules.
• Careless handling of Products.
• Excessive load on products.
• Failure to comply with safety measures, negligence or lack of necessary skills in managing models by the end consumer.
• Incorrect assembly and (or) incorrect configuration of the Product.
• In cases of burnout of elements of the input or output circuits of electrical devices, due to violation of operating rules (connection to an unsuitable power source, short circuit, excessive current load, etc.).

2.4. In cases where the cause of the Product malfunction is disputed by the Buyer, the Products are transferred to an independent expert who issues an opinion on the cause of the failure. If the breakdown occurred due to the manufacturer, the cost of expert services is paid by the ShopNtoys store; in other cases, the examination is paid by the Buyer. When transferring the Products for examination, the buyer fills out the form “Transfer of goods for examination”.

2.5. If the cause of the malfunction is not a manufacturing defect and is not covered by the Warranty, the Seller has the right to invoice the Buyer for the repair of such Products.

Please note that radio-controlled models, components, starting equipment, electronics, radio control systems and other accessories for radio-controlled models (hereinafter referred to as “products”) are not toys!

These are technically complex products that require the user to have the appropriate skills: control, configuration, maintenance, repair, operation, diagnosis of possible faults, etc. Radio-controlled models and their components are subject to extreme loads during operation. Often it is the possibility of remote control of the model in extreme conditions (speed racing, overcoming obstacles, ski jumping, acrobatic flights and stunts performed by the model, etc.) that attracts people to this type of hobby. There are no generally accepted standards for radio-controlled models and their components that would regulate parameters such as strength, rigidity, reliability, durability, etc. Neither the manufacturer nor the seller can control the conditions and correctness of the pre-launch preparation of the product, running-in, configuration, safe operation of the model and the end user's model management skills after sale. Moving RC models and/or their components (as well as toxic elements contained in the fuel) can be hazardous to others and may cause damage to surrounding objects or cause personal injury or even death. From the moment of purchase, the user assumes full responsibility for the proper, legal and safe operation of the product and for possible damage caused by this product to the property and/or health of third parties.

LIMITATIONS OF WARRANTY

The manufacturer guarantees the performance of the product during the warranty period only if the product is used for the purposes for which it is intended by the manufacturer, with proper observance of the rules of pre-launch preparation and setup, careful handling of the product and careful storage, timely maintenance and diagnosis of possible malfunctions and the absence of mechanical damage parts and mechanisms of the product.

Important! Since radio-controlled models and their components are subject to extreme loads during operation, the user is responsible for pre-launch preparation before each launch/use. Any product, even one assembled at the factory and 100% ready for launch/use, requires pre-launch preparation/checking and, if necessary, running-in, adjustment and tuning before each launch/use. Pre-launch preparation includes: control inspection and checking the reliability of all threaded connections, checking the tightness of all docking units (where tightness is required), checking the wear of the rubbing working surfaces of parts, checking components and parts for cracks, play or other defects, checking the correctness of all settings and adjustments, checking the functionality of all systems, all electronics and radio control systems, checking that the batteries are fully charged and the correct polarity of the power contacts is connected, checking the functionality of the fuel system and exhaust system. The warranty does not apply to those parts and components that are subject to natural wear and tear during operation and are subject to periodic replacement: tires and wheel rims, bushings, bearings, overrunning clutches, shafts, drives, drive belts, gears, clutch bells, brake discs and linings, clutch pads, shock absorber springs and shock absorber oil, piston group of internal combustion engines, glow plugs of internal combustion engines, brushes of commutator electric motors, Lexan car bodies, etc. The warranty does not apply to any breakdowns of the product resulting from illiterate or insufficient pre-launch preparation/checking, running-in, tuning, adjustment of the product, failure to comply with safety measures when starting, improper control of permissible operating conditions, use of inappropriate fuel, power supplies, chargers , other electronics, incompatible parts, devices or components.

Important! Any internal combustion engine and any model equipped with an internal combustion engine requires mandatory running-in and skills in setting up and operating! Running in is a very important process during which all rubbing working surfaces of engine parts are worn in. The process of proper engine break-in is entirely the responsibility of the end user. Follow the instructions and constantly monitor the operating temperature of the engine with an infrared or other thermometer. In case of overheating, immediately turn off the engine and allow it to cool. The most common mistake that leads to engine breakdown during the break-in process (and sometimes during operation) is the desire to break in the engine as quickly as possible, the use of unsuitable fuel, premature or excessive leaning of the fuel mixture, driving an engine that has not been run-in at high speeds, lack of control of operating temperature engine. As a result, due to lack of lubrication in the lean mixture and high friction, the engine overheats. The lower bushing of the connecting rod rotates and jams the connecting rod in any position, which, when the engine is running, leads to further deformation and breakage of the connecting rod, piston group, crankshaft, etc. This will not be a warranty case and repairs will be charged.

If you do not have the necessary skills and experience, please seek help from experienced modellers, a modellers' club or a service center at the place of purchase (running in and tuning of the internal combustion engine at the service center is carried out for a fee).

1. What's the actual difference between "radio control" and "remote control"?

This is very interesting! Often, when reading about remote control toys, you see that the term “radio control” or “remote control” is used, and often these terms are generally used interchangeably. So is there really a difference in what they mean?

To some extent it depends on who you ask. Take a look at any of the special forums on the Internet and you will see that even within these communities there are different points of view.

Let's first look at the term "radio control". As a rule, this applies specifically to the technical structure of the toy. Simply put, we mean that it consists of several main blocks:

• “Transmitter” located on the control panel, with the help of which the direction of movement, speed of your device, etc. are set. When you tilt a joystick or press a button, your remote actually translates that command into a message that is sent to your device via radio waves.
• "Receiver". It sits inside the device you control and receives instructions transmitted via radio waves from a transmitter.
• "Servo". There may even be several of them. They transmit instructions received by the receiver by sending appropriate signals to the motor (or motors) of your device.
• "Engine" (or even more than one engine). Receiving instructions from the servo, it executes them, turning them into some specific action, for example, making your car rush forward or go backward, turn right or left, etc.

If you want to learn more about all these components and how they interact with each other, we recommend that you refer to the dedicated technical articles.

This is a fairly simple and understandable explanation from a technical point of view, but what does it mean then? term "remote control" ?

This descriptive term in its common sense is used when talking about controlling a toy or any device from a distance in any way. For example, this could be control by wire, using infrared (IR) communication (which is used in many inexpensive toys today) or using the same "radio control", since it is obvious that using the radio transmitter on your remote control to control the car , you control it from a distance.

Therefore, it turns out that all radio-controlled devices can be considered as remote-controlled, but not all remote-controlled devices have the necessary technical filling to be called radio-controlled.

However, most people still use both of these terms as equivalent and in fairness we can say that this really does not matter until, of course, you are not going to purchase a toy or gadget for which radio control is most convenient. If so, make sure you understand all the details behind all those names to make sure you're getting what you really need.

Some confusion sometimes arises also because in English both of these terms have the same abbreviation - “RC”. In some cases it means “radio control” (Radio Control), and in others – “remote control” (Remote Control).

2. Are radio-controlled toys really expensive?

Yes and no! Depends on what exactly you need.

The most remarkable thing is that the development of new technologies in this area (which we will discuss below) has led to the fact that the range of available toys, equipment and other devices is not only increasing in quantity, but also the very boundaries of what is available are expanding. Today, buyers have a fairly wide choice of both high-end equipment and much more affordable entry-level devices.

For example, you can successfully buy an impressive and fun little RC helicopter for indoor play for less than $30. But at the same time, having high demands, you can spend thousands on the latest model of radio-controlled car with a nitro engine for racing competitions, taking into account the fact that, most likely, you will then also spend on spare parts and on its modernization, which is the majority He considers it absolutely necessary for people who are interested in racing competitions.

3. Are these toys only for children?

In some cases definitely yes, but in others definitely not!

You can certainly buy very nice machines at a very reasonable price for children of any age, which will be excellent for playing at home. On the other hand, there are also great modern nitro-powered race cars that can reach speeds of up to 160 km/h (and come with a price tag to match!). These are definitely not toys anymore!

Additionally, airplanes and other vehicles that can reach significant heights and speeds (like some helicopters and drones) should still be used responsibly and should also not be classified as children's toys.

4. Is this a hobby for singles?

Although many people think of RC toys as a rather solitary activity, there are actually many ways to spend time with like-minded people today if you're into it.

On the Internet, of course, there are numerous forums and communities on social networks where you can discuss any aspect related to remote control technology, from maintenance to new technologies and even old collectibles. However, there has always been a strong subculture of clubs for true enthusiasts who want to get involved in racing or simply want to have fun or impress others with their cars.

Today, clubs for fans of all types of radio-controlled equipment are still strong, and if, thanks to this, interest in some areas begins to revive, for example, in increasing the power of cars for competitions, then prices become more affordable.

5. Are they easy to break?

In general, these days, both inexpensive radio-controlled toys and high-end equipment are generally more robust and reliable than they used to be. However, it is worth answering this question in more detail.

Firstly, any technique is usually developed for specific purposes. For example, a remote-controlled sailing yacht will not cope with rough water, just as a radio-controlled car designed for a race track will not cope with a dirty, bumpy road.

Operating radio-controlled equipment in places not intended for it increases the chances of damage or complete failure. And let’s face it, it would be pretty stupid if your equipment breaks down because you simply used it in the wrong place.

Secondly, no matter how reliable something is, you should always be aware of its limitations and how it should be maintained to keep it in top condition. High end RC equipment can be made stronger in a relatively short period of time. However, its optimum performance and overall operating condition may be more degraded by longer operating hours than lower grade equipment if not properly maintained.

So when you're shopping for a remote control appliance, consider how committed you really are to maintaining it, and how respectful you will be of it, and approach your purchase accordingly. This consideration is especially important if you are purchasing an item for a child.

6. Is radio-controlled technology developing?

Undoubtedly! Engine speeds and the reliability of mass-produced equipment are increasing, and, of course, the size and cost of components are decreasing. This means that there are now significantly wider opportunities for purchasing (or building) radio-controlled equipment in any price range.

The modern development of technology is visible, first of all, in the increased quality of inexpensive remote-controlled equipment, for example, IR-controlled toys, which can be clearly observed on the market in recent years.

Another really interesting development has been the increased emergence of technology controlled via mobile phones as well as tablets. It uses a wide range of technologies to control your equipment: from infrared “whistles” (IR communication modules) connected to a mobile device, to the use of Bluetooth.

7. Are there anything else among radio-controlled toys besides cars, planes, boats and helicopters?

Yes, yes and yes again! Today you can easily choose for yourself any radio-controlled equipment you want. From tanks, jets and submarines to completely exotic models of combat robots and animals.

8. Do all radio-controlled toys run on batteries?

Although control panels will always use batteries of one kind or another (be they regular batteries, or more specific rechargeable ones), the equipment itself can run either on batteries and accumulators (also of all kinds), or on so-called nitro fuel.

Nitrofuel is a methanol-based substance with the addition of varying amounts of oil and nitromethane. The specific type of nitro fuel depends on the equipment you plan to drive (and, of course, your budget!). You can find a wide variety of nitro fuels at hobby stores, and the more intrepid can mix their own!

You can also find equipment that runs on varieties of more traditional gasoline, however, these are less common than those with nitro fuel engines.

Typically, newer models and competition vehicles only use nitro fuel or gasoline engines. And this is definitely not something you want to manage in your home!

9. Is it possible to somehow update and modernize old radio-controlled equipment?

Of course, this will depend on the specific model you have, but units that were expensive to purchase can usually be upgraded and have their specifications improved.

This largely depends on how old the equipment in question is and whether the old parts can be replaced with new parts. On the Internet you can find many impressive examples of restoration of old equipment.

10. Are the best of them only for the street?

While you can buy some absolutely amazing RC vehicles and toys designed primarily for outdoor use today, some recent developments in the field have definitely benefited toys that can be used indoors, from truly fun and durable helicopters and drones to mini cars, various equipment and even robots.

Be that as it may, whether you want to purchase something for outdoor use, or vice versa - for indoor use, today you are guaranteed the opportunity to have the widest choice!

Hello. In your situation everything is simple. Regulated by consumer protection law.
1. File a claim with the seller.
2.If he refuses, file a lawsuit. There is no state duty.
3.Yes, the product is technically complex and in good working order and cannot be returned.
4.BUT, the product is not working properly.
You should push to discover hidden defects of the product, namely

Upon arrival home, the products were tested at home, where, when attempting to conduct a tank battle, the products no longer met the declared characteristics. The infrared beam, which should propagate directly through space, hit the enemy tank even when the gun was not aimed at it. The failed battle was recorded on video.
Semyon

Which is a significant drawback.
5.

1) Mechanical damage to the tank (Is this mechanical damage? Naturally, there was no mechanical impact on the gun, there is no external damage).
This must be proven to the seller. That is, you say, no, this is not so. I didn't break anything. Because you are a consumer. You don't have to prove this point.
The burden of proving that you yourself damaged the goods lies with the seller.
He can carry out an examination, and at his own expense. Requirement of the law.
If he does not carry out an examination, it means that he has not proven anything. And he practically accepted your demands.
Links to the law. Law of the Russian Federation dated 02/07/1992 N 2300-1 (as amended on 07/13/2015) “On the protection of consumer rights”

Article 18. Consumer rights when defects are discovered in a product
1. If defects are discovered in a product, if they were not specified by the seller, the consumer has the right, at his own discretion, to:
demand replacement with a product of the same brand (same model and (or) article);
demand replacement with the same product of another brand (model, article) with a corresponding recalculation of the purchase price;
demand a proportionate reduction in the purchase price;
demand immediate free elimination of defects in the goods or reimbursement of costs for their correction by the consumer or a third party;
refuse to fulfill the purchase and sale agreement and demand a refund of the amount paid for the goods. At the request of the seller and at his expense, the consumer must return the defective product.
In this case, the consumer also has the right to demand full compensation for losses caused to him as a result of the sale of goods of inadequate quality. Losses are compensated within the time limits established by this Law to satisfy the relevant consumer requirements.
In relation to a technically complex product, if defects are discovered in it, the consumer has the right to refuse to fulfill the purchase and sale agreement and demand a refund of the amount paid for such a product or make a demand for its replacement with a product of the same brand (model, article) or with a different product. brand (model, article) with a corresponding recalculation of the purchase price within fifteen days from the date of transfer of such goods to the consumer. After this period, these requirements must be satisfied in one of the following cases:
detection of a significant defect in the product;
violation of the deadlines established by this Law for eliminating product defects;
the impossibility of using the product during each year of the warranty period in total for more than thirty days due to repeated elimination of its various deficiencies.
The list of technically complex goods is approved by the Government of the Russian Federation.
5. The consumer’s absence of a cash or sales receipt or other document certifying the fact and conditions of purchase of the goods is not a basis for refusal to satisfy his requirements.
The seller (manufacturer), authorized organization or authorized individual entrepreneur, importer are obliged to accept goods of inadequate quality from the consumer and, if necessary, carry out a quality check of the goods. The consumer has the right to participate in checking the quality of the product.
In the event of a dispute about the reasons for the occurrence of defects in the goods, the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, or the importer are obliged to conduct an examination of the goods at their own expense. The examination of goods is carried out within the time limits established by Articles 20, 21 and 22 of this Law to satisfy the relevant consumer requirements. The consumer has the right to be present during the examination of the goods and, in case of disagreement with its results, to challenge the conclusion of such examination in court.
If, as a result of the examination of a product, it is established that its defects arose due to circumstances for which the seller (manufacturer) is not responsible, the consumer is obliged to reimburse the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, the importer for the costs of conducting the examination, as well as those associated with its implementation. costs of storing and transporting goods.

We try to select only the best and high-quality toys; at the same time, it is not possible to check all toys for defects or defects. In accordance with all products, either a warranty period or a service life can be established. In most cases, toys have a service life that is indicated on the toy itself, which means that during this entire period toys with manufacturing defects (having a significant flaw) must be replaced. We guarantee an exchange if this defect arose before the delivery of the goods to the buyer, even if it was identified during the operation of the goods during the entire shelf life.

Return of toys of good quality

With us you can return goods within 90 days from the date of purchase.

It is important to note that the return of a product of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved. The buyer's absence of this document does not deprive him of the opportunity to refer to other evidence of the purchase of goods from this seller.

In this case the product is returned at the buyer's expense, we will refund you the cost of the returned goods.
Refunds are made to the buyer's bank account or by postal transfer. Refunds by courier or at the point of delivery of orders are not possible.

Returning toys of inadequate quality

If you feel that you have received a product of inadequate quality, then, first of all, contact our managers with the most detailed description of your complaint. We will try to offer you a mutually beneficial solution to this problem.
If the option we propose does not suit you, then the procedure in this case will be as follows: the buyer returns the goods to us at his own expense, and if the goods turned out to be of inadequate quality based on the results of the examination, we will reimburse the costs of shipping the goods, as well as the cost of the goods themselves .
You can find all the necessary contact information to contact us in the appropriate section.

You can send the return yourself by Russian Post to the address: 199397, St. Petersburg, PO Box 585 Smarti LLC, but We strongly recommend that you first discuss return delivery options with our managers. They will try to offer a mutually beneficial and quick way.

Munasipova Nina Viktorovna(05.10.2014 at 22:36:20)

Hello.

A children's toy is not a technically complex product; therefore, you can return it during the entire warranty period established for this product, in accordance with Article 18 of the Federal Law "On the Protection of Consumer Rights". (You can find out the warranty period for such a toy in the store; if similar boats are still on sale, there cannot be a 14-day guarantee). The absence of a receipt and packaging cannot be a reason for refusal or return of money paid for it.

Send a written complaint to the store indicating your requirements (exchange for a similar product of proper quality or return the money). Your copy must be marked as acceptance; if they refuse to accept, send your claim by registered mail with acknowledgment of receipt. Also indicate that if your demands are not met within 10 days, you will file a claim in court, and in addition you will ask, and the organization will pay a fine of 50% of the amount satisfied by the court (Article 13, paragraph 6).

The seller has the right to send the goods for examination to determine the culprit and the cause of the breakdown. You can be present during this examination or conduct your own independent examination at any service center. If, based on the results of the examination, it is determined that the buyer is the culprit of the breakdown, you will have to reimburse the seller for the expenses incurred by him.

Federal Law "On the Protection of Consumer Rights" dated 02/07/1992 No. 2300-1 (as amended on 05/05/2014)

Article 18. Consumer rights when defects are discovered in a product

1. If defects are discovered in a product, if they were not specified by the seller, the consumer has the right, at his own discretion, to:

• demand replacement with a product of the same brand (same model and (or) article);
• demand replacement with the same product of another brand (model, article) with a corresponding recalculation of the purchase price;
• demand a proportionate reduction in the purchase price;
• demand immediate free elimination of defects in the goods or reimbursement of costs for their correction by the consumer or a third party;
• refuse to fulfill the purchase and sale agreement and demand a refund of the amount paid for the goods. At the request of the seller and at his expense, the consumer must with defects.

In this case, the consumer also has the right to demand full compensation for losses caused to him as a result of the sale of goods of inadequate quality. Losses are compensated within the time limits established by this Law to satisfy the relevant consumer requirements.

5. The consumer’s absence of a cash or sales receipt or other document certifying the fact and conditions of purchase of the goods is not a basis for refusal to satisfy his requirements.

The seller (manufacturer), authorized organization or authorized individual entrepreneur, importer are obliged to accept goods of inadequate quality from the consumer and, if necessary, carry out a quality check of the goods. The consumer has the right to participate in checking the quality of the product.

In the event of a dispute about the reasons for the occurrence of defects in the goods, the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, or the importer are obliged to conduct an examination of the goods at their own expense. The examination of goods is carried out within the time limits established by Articles 20, 21 and 22 of this Law to satisfy the relevant consumer requirements. The consumer has the right to be present during the examination of the goods and, in case of disagreement with its results, to challenge the conclusion of such examination in court.

If, as a result of the examination of a product, it is established that its defects arose due to circumstances for which the seller (manufacturer) is not responsible, the consumer is obliged to reimburse the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, the importer for the costs of conducting the examination, as well as those associated with its implementation. costs of storing and transporting goods.

Article 19. Time limits for submitting claims by the consumer regarding product defects

1. The consumer has the right to present requirements provided for in Article 18 of this Law to the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) regarding defects in the goods if they are discovered during the warranty period or expiration date.

In relation to goods for which warranty periods or expiration dates have not been established, the consumer has the right to make these demands if defects in the goods are discovered within a reasonable time, but within two years from the date of their transfer to the consumer, unless longer periods are established by law or contract.