Blue screen of death iPhone 5s what to do. Apple service center addresses

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IN iPhone models 5s has many pleasant innovations: powerful processor, fingerprint scanner, new camera and some technical problems. The blue screen on the iPhone 5s, or the blue screen of death, as it is also called, has caused frustration for many owners of the stylish gadget. The problem looks like this: when updating, connecting the phone to charger or while working text editor iWork, or perhaps for no apparent reason at all, the device itself begins to reboot repeatedly until a blue rectangle appears on the display, after which reboots can begin again. Reasons for this - misuse devices or replacing parts with low-quality ones during repairs.

This kind of feature is typical for latest models iPhone 5, 5S, 6, 6+, the phone may turn off, but after a while it turns on on its own and continues to work. But still, on the iPhone 5s, the blue screen does not appear on its own; there are quite clear reasons for this. This often happens due to the iWork application suite not working properly. The device reboots when closing an application or switching to another one. With an iPhone, many users have forgotten about the existence of viruses and are ready to trust any application downloaded from the AppStore. But it's work third party programs on a smartphone leads to a crash. Fingerprint scanner- The function is convenient, but it can cause harm if you apply the wrong finger several times in a row. The display lights up blue and not without your intervention. If there were cases of self-repair of the device or the hands of an incompetent technician were involved in the repair, then the cable on the motherboard phone, due to which the device regularly reboots and a blue screen of death appears.

What to do to get rid of the problem - solution

When a blue screen appears on your iPhone 5s, you shouldn’t immediately run to the first workshop, the case is not fatal. Let's try to cope on our own, here are several ways to solve the problem.

1 Complete reboot of the phone. We save all data in the cloud or on a computer. Press and hold for 10 seconds at the same time Home buttons(round button on the phone display, used for a fingerprint) and Power (button on the top of the case, used to turn on the device) and watch the phone turn off. The iPhone should light up, until then we repeat the reboot. You can simply turn off your mobile device and leave it to lie down for about 5 minutes, after which the phone may turn on, but it does not always work.

2 iTunes is suitable for solving many problems with iPhone, not only for setting ringtones and restoring data. We connect the iPhone to the computer and update iTunes, do not forget to create backup copy data. 3 Another option to solve the problem is to wait until the mobile device discharges on its own. Then connect the phone to the charger and watch the phone turn on. 4 Not all applications are successfully optimized for new processor, both standard (Keynote, Pages and Numbers) and paid applications from the AppStore. While you're waiting for iOS and app updates, disable app synchronization with the cloud iCloud storage. In the AppStore itself, describe the problem in the comments, this will hurry up the developers. 5 As was written earlier, putting the wrong fingers on the fingerprint scanner entails blue problem. You will have to say goodbye to your favorite blocking method for a while and switch to entering a password or disable the blocking altogether. Then download new firmware via iTunes or iCloud. Most likely, the new update will solve the problem forever and you can put your finger on the device again. 6 Sometimes the Find My iPhone function on the iPhone is naughty, the program in background devices trying to determine the location causes the phone to turn off. To disable this function, go to “Settings” - “iCloud” - “Find iPhone” and move the slider to the inactive position. We reboot the device, after which the phone should turn on without much effort.

7 The service center workers themselves recommend first checking the fastening of the top cable; it is located with the front camera and proximity sensor. This train looks as shown in the picture below. Perhaps when assembling the iPhone, after repair, the bolts on which the cable is attached were mixed up and accidentally swapped. It is enough to move the bolts to the right place so that the cable is pressed against the motherboard. And the blue screen will no longer bother you.

But there are situations when it is still worth turning to a professional. If you do not have experience in unscrewing screws, so as not to damage anything among these small parts, it is better to entrust the rearrangement of the bolts to a specialist. Moreover, if the microscopic channels on the motherboard were damaged, to the average user It will be difficult to cope without consequences.

If you did not violate the operating rules, and the iPhone itself is still under warranty, then there may be a manufacturing defect and you should return the phone back to the store. The service center usually exchanges it for a brand new iPhone without any problems. Repairing the device may take a month or two, but during the repair period you should be provided with a phone of a similar model.

Hi all! To be honest, few people expect such a problem as a blue screen from an iOS device - after all, it’s more likely “ business card"from another company (yes, yes, yes, the author of these lines is a joker from the “not very” series). However, since Apple introduced support for 64-bit processors into its mobile devices, many users report a similar error. Namely, the iPhone falls into a blue screen, then the apple lights up, then a reboot follows, and so on in a circle without stopping.

And the saddest thing is that the device often simply does not turn on - therefore, it is also not possible to change or update the firmware. iTunes just aborts the restore with various errors- 9, 40, etc.

Why is this happening? Is the whole problem with these newest processors? Or is something else to blame? And the most important thing is what to do - run to the service center or from blue screen Can I get rid of it at home? There are many questions - we will answer them all, let's go!

First, we’ll try to make do with “little expense” - consider software and other methods that can help without serious intervention in the design of the device:

1. If the device boots, then try full reset settings, update to latest version Software, hard reboot (hold Home+Power for 10 seconds), in general, the whole usual set of dealing with system errors.
2. If the download does not occur when restoring the firmware via iTunes, log out of your account. Subsequently, if the result is positive, you can return everything and use your Apple ID.

It is also worth trying to restore the firmware without or vice versa with a SIM card. It’s strange, but judging by various forums, this option helps many users.
Some iPhones experience ripples, stripes, and subsequently a blue screen color when used non-original chargers. Although I wrote about accessories not being supported, I still warned that their use would not lead to anything good.
Jelbreaking and the operation of some programs can also cause errors, and as a result, constant rebooting and iPhone output with a blue screen error. There is only one way out - remove the jailbreak and do not use the programs.

The upper cable of the screen (with the camera and proximity sensors) is damaged.
The battery is faulty.
Processor (quite rare).

What to do? Don’t rush to change everything one by one, because there is another option that is very typical for the iPhone 5 (S). Remember whether you disassembled the device. Although you may not know this, especially if the phone was purchased second-hand, without observing the basics.

So, the one who put it back together was simply unobservant and did not take into account one important point during assembly.

The display cable cover is attached to the motherboard with four screws. Two of them are short (lower), two are long (upper). Moreover, they differ very little. If you mix them up and screw in the long one in place of the lower right one, then it begins to reach motherboard and punches it. Hence the blue screen, stripes and reboots...

You can try to correct this situation by unscrewing these bolts and screwing them in correctly.

As a rule, if the damage is not severe, this can help. And if they are strong, then the service center will help, since the spare part will need to be replaced.

If you have such a problem - blue screen of death on iPhone, then this article will help you understand the causes and ways to fix this problem. As is known, on models iPhone iPhone 6s/6/5s/5/4s/4 often get blue screen, especially iPhone 5s when turning on blue screen and reboot, but what to do and how to fix or restore blue screen of death?

Causes of blue screen of death and reboot

The functioning of many third party applications can also lead to a critical failure in iPhone work

The Blue Screen of Death may also be caused by a sequence of failed fingerprint entry attempts.

One click solve blue screen on iPhone

From the beginning, it is highly recommended to use to get out of crashes and freezes. Everyone knows that this program can fix iPhone/iPad problems such as recovery mode, DFU mode, crash and other problems in one click.

Connect your iOS device to your computer using a USB cable, click "Exit Recovery Mode" and wait about 20 seconds. The device will reboot.

Forced restart

Force restart - The best way solve freezes and crashes. Sometimes the blue screen is rare and temporary, so restarting can solve this problem easily.

Press and hold the Sleep/Wake and Home buttons at the same time. Hold the buttons until the apple logo appears on the iPhone screen.

iOS update

If your iOS has not been updated, updating may help. The easiest way is to do it wirelessly.

1. Connect your iPhone to the power adapter and plug it in. Click Settings.

2. Select "general". Select "software update".

3. Click on “download” and install.

Restoring factory settings

iPhone recovery in iTunes it means factory settings, but all information and settings will be deleted.

Connect iPhone to computer via USB cable Launch iTunes

In the Summary panel, select the Restore option.

If you don't want to lose all your data, you should use the first method.

Deactivate iCloud Sync

Many users have noticed that a blue screen will appear when using Pages, Numbers or Keynote. Pressing the Home button while editing a document can cause your iPhone to crash, followed by a blue screen and reboot. A workaround for this issue disables iCloud from syncing with iWork apps. Go to Settings > iCloud > Documents & Data and set Numbers, Pages and Primary to turn off.

Blue screen on iPhone 5S is not new. Many owners encounter this problem on their Apple gadgets. It is noteworthy that the previous generation of phones (iPhone 4, 4S) worked properly, and this happened to them extremely rarely. But 5, 5s, 6 and 6 Plus have become problematic gadgets. They are the ones who are in the risk zone.

Symptoms

The symptoms of this breakdown can be completely different, but the result is always the same - a non-working display. Most often, on the iPhone 5S, the apple lights up, then the blue screen, after which the device does not respond to presses. In this state, it cannot be used in any way: neither reset the settings nor reflash it.

Causes

There is no specific reason why something like this happens. This problem may be related to improper use phone, its fall, failure of any part, incorrect replacement of a spare part in a service center, etc. Often on the iPhone 5S a blue screen appears due to an attempt self-repair. Users unknowingly open the cover, and under it there is a thin cable. If you break it or break contact, this may well lead to a similar result - a blue screen on the iPhone 5S and a reboot.

Users state that the screen may or may not work. This suggests that the contacts can be connected to each other (the screen is working) and disconnected (the screen is not working), for example, in any position of the device or at a certain temperature. Often, if you put the device in the freezer, the restored iPhone 5S can be taken out after 5-10 minutes. Under the influence of temperature, the contacts can connect in some way, but this is not the case. a long period time.

What to do?

Like any other equipment, iPhones also break down, and if this happens, you need to contact a service center. Although this is banal, it is often without service centers not enough. But you can also try to fix the gadget manually. So, let's say you see a blue screen on your iPhone 5S. What to do and how to solve this problem? The very first and obvious action is to try to reset the login to your account. It rarely helps, but you have to try. This is done by connecting the gadget to the computer and using iTunes.

Will reflashing help?

Most likely, a miracle will not happen, and the problem will not be eliminated. Therefore, flashing the device is shown below. A small percentage of iPhones came to life precisely after flashing. But you need to understand that the firmware decides software problems, and the blue screen is most likely related to the hardware. Therefore, it is possible that after flashing the blue screen on the iPhone 5S it will make itself felt again even if the firmware helps.

The next method is to check whether the top cable is secured correctly. Often this is where the cause of the problem lies. This cable is located in the front area front camera and proximity sensor. Of course, for this you will have to spin up the device, but there is nothing difficult about it. All you need is a special small star screwdriver.

Usually the problem is in the cable: it could come off as a result of the phone falling. Also, when replacing the display in the service center, the mounting bolts may have been mixed up and swapped (they different sizes). As a result, the contacts of the cable do not adhere tightly to the phone's motherboard, which can cause a blue screen.

After removing the cover, these bolts can be easily swapped, then the cable will be pressed tightly with the contacts to the board, and the problem will be solved. But this is already a hardware repair, and if you have no experience at all in disassembling phones, or you do not understand what a cable is and what it is needed for, then it is better not to try to repair a smartphone yourself.

Hard case

The problem may not be in the cable at all. As a result of overheating, dropping the phone, or careless use of a soldering iron, the microscopic channels on the motherboard could be damaged. It is impossible to diagnose this yourself without knowledge and special equipment, so only a specialist should do this. He will be able to identify problematic channels and restore their conductivity. But even he can’t always figure it out and repair the device.

If you are unlucky and the problem is not in the cable, then you will not be able to do anything on your own. Take the phone to be repaired and after repair, try to sell it. Often after such repairs they try to “fuse” the phone. After all, a restored iPhone 5S after the “screen of death” almost always breaks again. Not immediately, of course, but over time.

How to avoid such a breakdown?

The advice will be banal, but effective. It is a mistake to believe that Apple technology perfect. Yes, the production process is technologically advanced, and the company really makes reliable equipment, but even it can break. Dropping your phone on a concrete slab, asphalt or stones is all detrimental to anyone modern smartphone. What can we say about water getting inside or the device falling into a puddle?

So you should handle the phone very carefully, given its high cost and lack of protection from water and dust. This iPhone 7 and 7 Plus can be dropped into water (and then to a shallow depth), because it is not dangerous for them thanks to IP67 (or IP68) protection. By the way, the iPhone 7 and 7 Plus do not have this problem with the screen, which is worth paying attention to.

Finally: even if you encounter a blue screen on your iPhone 5S, you shouldn’t be upset. There are no phones that never break. And the problem of the blue display itself is not critical: it is almost always possible to bring the phone back to life, with the exception of very sad cases when the blue display is not the only and, perhaps, not the most serious problem.

The above methods help in some cases, but not always. But the service center will probably be able to solve the problem, albeit for money. But if the phone is under warranty, then you don’t have to worry at all.

If you have such a problem - blue screen of death on iPhone, then this article will help you understand the causes and ways to fix this problem. As you know, iPhone models iPhone 6s/6/5s/5/4s/4 often have a blue screen, especially the iPhone 5s when turned on, a blue screen and reboot, but what to do and how to fix or restore the blue screen of death?