Service ok connected payment status. Warranty phone repair in connected

In January, we purchased a laptop in a store, where upon purchase the seller imposed insurance on us and assured us that if the equipment breaks down due to your fault, it was dropped or flooded, then the insurance company will pay for the repairs. Naturally, neither in the store nor at home did we read the contract; we simply believed the convincing speech of the seller. In June of this year, the kids put it on the table where they had spilled tea before, remembering that we had paid for insurance, took the product to the store for repairs, where once again the seller was very kind and continued to claim that the repairs would be free of charge, a little more than a month later they called us to the store to buy a laptop and without even telling us over the phone that no one had repaired the laptop, they offered to conclude an agreement for a paid examination and convinced us that as soon as we receive an SMS with the repair amount, we should send an SMS with the word no and then the insurance company will pay us for the repairs and more They will return the money for a paid examination. The amount of repair turned out to be very high since it was indicated that the board that burned out costs less than installing it. They called us from the central office and made an unconvincing apology and reported that our case was not insured. The question is, why do sellers lie to customers? Why couldn’t we use the insurance and where is our laptop now? Today I went into the store and the seller of the store called Svyaznoy said that they have no connection and they cannot know where our laptop is

Positive sides

Comments:

Please check the IMEI of the device. We will clarify the situation.

What is IMEI? And I called the service center and the answering machine answered that they still had our laptop. Almost three weeks ago they called us and said that the laptop should be returned to the store in the near future. I’m very annoyed by the fact that it’s the third month, but it was a gift for our children; we have three of them, and we live in a village where you know what the salaries are, I have 7 thousand and my husband is completely disabled with a pension of 6,300. so for this We had to save our purchase for almost half a year. How to live on and teach our children justice if there are only impudent people around, especially sellers, if they were put on a salary percentage of the proceeds, they wouldn’t treat customers like that, I’ve already been to this Svyaznoy 3 times over the summer I’ve never seen any buyers there.

I wonder if anyone reads our complaints?

018992608, on August 15, they called me from the service center and said that if I refuse the repair, it will be returned to the store in the near future, but today again I received an SMS message indicating the repair amount is not 4900 but 5200, please help me return the laptop.

Galina, we understand your concern. We will check this information and provide you with a response with the results of the work carried out within four working days.

Today is already the 12th and where is the promised report within 4 working days.

On September 13, we returned our laptop, but how come the promised 45 days of delay had passed, and according to the law, the store had to pay 10 percent for each day of delay; we paid for a paid examination; we received an answer. Svyaznoy Group carried out a paid diagnostic of the device. As a result of the diagnostics, it was established: The defect was confirmed. The client refused to carry out paid repairs. And there are no more words for why they took 835 rubles, where is it written what the defect is? As I understand it, the defect is a manufacturer’s defect? ​​It is also written that the date of receipt is August 7, but what about the receipt that was given to me on July 26. Is this how Svyaznoy hides his shortcomings?

As I understand it, the liaison company is not going to apologize, and do any of the representatives read these complaints? Doesn’t it bother anyone that almost all websites write only bad reviews about the company?

November 19, 2013 I bought myself a new Nokia, since Beeline Internet works on my old phone. The brand new Nokia worked for me for 2 weeks and it started. At first, numbers from the call log stopped being deleted: “Invalid memory cell.” But this is a fairly popular glitch with Nokia. Then it became impossible to use the phone: you can turn it on, but any time you press the button the phone turns off. They carried the bodies back. They refused the repair and asked for a quality control form. The seller stubbornly refused and said that they don’t have such forms. I didn’t argue and dialed our consumer rights department. They asked me to pass the phone to the seller after I explained the situation. They explained to the seller over the phone that if the forms were not found now, then an inspection would be sent to the store led by the prosecutor's office (for some reason).... The forms immediately appeared from under the counter. Next, when filling out the form, the seller added extra letters to my last name, from Ulya LF eva I turned into Hive nbch Eva. For some reason they deigned to write only spontaneous shutdown in the “Problems” section. That the phone had previously stopped deleting numbers - not a word. Right, what for? So, in case of spontaneous shutdown, you can refer to the fact that I hammered nails with it. On the back of the form there was an item “During quality checks, the phone’s firmware may be flashed - this does not apply to repairs.” Ummm, actually this is software repair, but Svyaznoy has its own rules (see penultimate photo below). A call to the Nokia hotline confirmed our point of view - DURING QUALITY CHECKS, NO MANIPULATIONS are made with the software and technical contents of the phone! They only check the quality and return the defective phone to the store with a conclusion. And then the owner decides what to do next - either ask for a replacement or return the full cost of the phone. At the end of December, I feel like they will return the flashed phone to me and write that I washed it like a bitch in the shower for the entire 2 weeks of use, or it was miraculously healed at the ASC. I'll write about the result.

I'll add more here as we go along. Signalmen, this imitation of the ability to track repairs has also finished off. What difference does it make to me where my phone goes? Repair status - what is it? Description of what WHAT at each stage they carry out with my device and what are the results at each stage. But using the number on the website, I can only track how the phone arrived at the Service Department, from the Service Department to the Authorized Service Center, etc. What the fuck does it matter to me where you take him. I know that you have been given 20 days to do everything about everything and your clients with faulty equipment are worried RESULTS IN THE PROGRESS OF THE ACTION.

Stage 1 "Tracking"

Stage 2 "Tracking"

December 20, 2013. Well, as one would expect, the phone was miraculously healed in the ASC.

Stage 3 "Tracking"

The letter to [link] (the e-mail is given below by the “signalmen”) also did not lead to anything, they replied that the phone in their service center was miraculously resurrected and therefore they have no reason to return the money. Which is to be expected. Well, as they say, “no reputation, no reputation.” I’ll add my share of shit...and I’ll add reviews about this company on a couple of dozen sites. So don't be fooled by the fact that the prices in this store are a little lower. Believe me, it’s better to overpay 500 rubles elsewhere than to use junk here for which no one wants to be responsible. If anyone has a desire, look through the reviews on [link][link] or Yandex Market, they also answer people there, you’ll laugh. 700 indignant and angry reviews and every response from Svyaznyuk starting with the phrase: “We are sincerely sorry that the phone let you down...”. Dear ones, it’s YOUR phones that are letting YOU down, not the clients :) Dmitry Rakhmanov was especially pleased with his review: “I myself work at Svyaznoy! And reading your comments I’m not surprised. On this site, any retail has bad reviews. It’s not the company that’s bad, but the clients have a lot of desires." Oh yes, we have many desires, the first and most important thing is a phone/laptop/smartphone, etc. HAVE WORKED. Well, if for you this is an impossible client’s desire, then I’m not even surprised.

(Well, that’s it, I made my contribution on 18 sites, so I ask the irecommend moderators about checking plagiarism. The text is MY, the date of publication on this site is the earliest).

And here are some more statistics from another site, pay attention to how many positive and negative reviews there are

I'll continue. Today December 27, 2013 , no phone. The 20 days allotted have already been delayed for 3 days. It turned out that their “driver” brings this scrap from examination once a week - on Thursday. They are motivated by the fact that transportation is not included in the legal 20-day period, well... we're waiting, sir... Who doesn't know, at the time that the phone was being repaired (under examination), the warranty is extended. Those. I have a year of warranty + 23 more days. The phone was delivered on December 5, today is the 27th

In general, as it turns out, a “quality check” is a demonstration of whether or not a product CAN perform the functions described in the “Instructions.” This is done in the store and takes ten minutes.

In this case, it is necessary to draw up an act like: “Number... in the presence of... Full name... position... the quality of the product was checked - name... established: ... does not turn on / turns off spontaneously / wheezes / beeps / does not buzzing, etc. WHICH IS NOT PROVIDED IN THE OPERATING INSTRUCTIONS and prevents the product from being used for the purposes for which it is usually used.

An important point: note the following in the act: “There are NO signs of violation by the consumer of the operating conditions (if any, indicate which ones).

December 29, 2013. Today they called and said that the phone had arrived, hallelujah. I called, woke up my sister, and together we rushed to the store. The phone works, yay! But instead of a quality control certificate, I was given a pale A4 sheet with information about software replacement (with a note "repair") and the name of the person who carried out the check - Ivanov R.A., that’s all, there was nothing else on the sheet. No seal, no address, no signature - NOTHING. We were a little stunned and asked what city did they take you to? To which the awesome-red-haired girl saleswoman replied that she had no idea where faulty phones were taken and immediately warned that she would not sign anywhere and would not put a stamp anywhere, it became clear that “it smelled like something was fried.” Of course, we refused to pick up the Nokia, because we don’t know what or where they did with it... they said they’ll call on Tuesday. At home, I decided to look again on the tracking website to see how my phone got to the store :) But... on the website it’s still on the way... another week

Another news - phones after “repair/check/examination” are delivered by one driver to our 3 neighboring cities. "Homeless" "Svyaznoy" oh my... I hope the sales people there don't at least play the role of cleaners and watchmen?... Damn, this is the second largest city in the region, how can you treat customers like that?...

December 30, 2013 . Hurray!!! Today I got my money back!!! They did admit that the repairs had been made. Ahhh, I just can’t believe it... After my call to Rospotrebnadzor, I still took the application there, after which the store was thoroughly shaken, finding violations. The phone was Nokia 112.

Happy shopping NOT at Svyaznoy everyone :)

Again I have to write a review. Already May 29, 2014 Again “Svyaznoy” blew me away on this situation. In December, 1000 rubles were returned to me with a promise to pay the remaining 500 rubles within a week. I relied on their conscientiousness and completed this review... That is. got it, right? These balances were not returned to me. I filed a lawsuit, Svyaznoy delayed the trial until April 2014, but, despite everything, I won the case, now the signalmen owe me the remaining 500 rubles for the phone and TWENTY TWO THOUSAND RUBLES for moral damages and penalties. Unfortunately, as it turned out, all documents (originals) need to be sent to Moscow bailiffs. The documents were sent at the beginning of May, let's see what happens next....

This is also the answer I received from Rospotrebnadzor, we read what is in red brackets, I cropped the photo for readability. And then we look at WHAT the representatives of the liaison wrote in the comments below (3rd comment from the top). Maybe they would like to explain something more about this?

Almost a year has passed since this stupidity began. Thanks to Danilovsky OSP, who nevertheless arrested Svyaznoy’s accounts and removed the debt from them. So I’m thinking, maybe I should go buy an iPhone from Svyaznoy, since I’m sure that in a couple of days it will “die” :) And if the “signalmen” paid 22,000 for the “one and a half thousandth” phone, then after the trial with the iPhone I’ll go buy a car: ) So stand until the end and let this company of unfinished cormorants go bankrupt.

service-ok.svyaznoy.ru is the Svyaznoy Support website, where you can find out the repair status of your device, whether the payment went through, the status of consideration of an oral or online review, and find the latest firmware for your phone.

You can find out the status of your payment on the website or by calling customer support. Svyaznoy recently reported that an even more convenient way to obtain payment information has appeared.

It is possible to clarify the status of a payment that was made in Svyaznoy stores using the free SMS service. To do this, send an SMS message to a short number with the word PAYMENT and a 12-digit transaction code separated by a space. The transaction code is indicated on the check. Tele2 and Beeline subscribers have the opportunity to receive information from their phone using the command *478#.

By submitting your equipment for warranty, paid repairs or quality checks, you can find out at what stage the issue is being resolved. To obtain information, enter the authorization code in the special field and click the “Find out status” button. The authorization code is on the form.

By leaving an oral review via the hotline number or contacting the Internet, you can independently check the status of its consideration. To receive information, enter the review number and confirmation code from SMS or email.

Updating the software from service-ok.svyaznoy.ru is the best way to ensure uninterrupted operation of the device; it will improve the device with new functions, improve the quality of work, increase speed and correct errors.

Any equipment breaks down sooner or later. If the warranty period has not yet expired and the device is out of order, then either replace the equipment if it cannot be restored. Having sent a favorite gadget for repair, a person counts the days until it is returned. Today, in order to find out the status of a repair, it is not necessary to call the store or visit the outlet weekly. To know, What stage of recovery is the device at?, you can in the Svyaznoy service using the authorization code.

Ways to check repair status

You can track the stage of repair in several ways:

• follow the link http://www.service-ok.svyaznoy.ru/m/repair_status// and enter the identification number in the appropriate field. The code is located on the receipt, which is issued when filling out an application for repairs;
• P call on the phone hotline 8 800 700 43 43. The operator will need to give the authorization code. The consultant will find out the latest information within a few minutes and provide it to you;
• visit the official website"Svyaznogo". You will need to go to the “Support” tab, select the “Status” button, enter the name of your city and equipment model, then click “View status”.

In order to check repair status in the ok Svyaznoy ru service, you only need to know the identification number, which is indicated on the receipt issued when filling out a repair request. In the “Authorization code” field, enter a combination of numbers, then indicate the symbols from the picture, and press the “Find out status” button.

What equipment can be repaired in the Svyaznoy service?

The Svyaznoy service center is very popular. Specialists are contacted not only for warranty service, if necessary experts will restore broken equipment in just a few hours.

The reasons why many clients turn to Svyaznoy service:

• the ability to repair any equipment: portable devices, tablets, smartphones, digital cameras and much more;
• the possibility of receiving not only warranty, but also post-warranty service;
• warranty extension service;
• The warranty period for repairs is three months.

Has the equipment broken down? Now you know where to go! “Svyaznoy” service resuscitates any device, and will easily extend the life of modern gadgets.