Computer crash blue screen. Why does the death screen appear? What have you changed lately?


Instructions

The majority of BSoD errors occur as a result of corruption of certain system files. Besides, this malfunction may be due to the lack of drivers or their incompatibility. Do not restart your computer immediately after a blue screen appears.

Find and delete the files indicated in the error text. Remember that if we're talking about about system files, deleting them can lead to permanent damage to the OS.

If you are not sure about the correctness of your actions, use the “System Restore” option. Open the System and Security category in Control Panel. Follow the "Backup and Restore" link.

Select the "Recover" mode system parameters" Activate the recovery process previous state operating system. To do this, select the appropriate control point and click the "Next" button.

If the described procedure did not help fix the error, re-examine the text of the message. If the BSoD is related to driver files, completely update their configuration via secure Windows mode.

Try installing new copy operating system. If after this the computer is still unstable, it means cause of BSoD is a malfunction of any equipment. Replace the damaged device.

Video on the topic

The death screen appears when an error occurs in the system. The display shows information about what exactly led to the failure. For some users, such information may help troubleshoot problems, but for others it means nothing. In the latter case, you can disable the death screen.

Instructions

When the death screen appears, aka " blue screen", "blue screen of death", you can only physically turn off or restart your PC using the Power or Reset buttons on the computer case. The system does not respond to any other commands from the keyboard or mouse at this time. To automatically reboot the system instead of the death screen when an error occurs, set the necessary parameters.

Call the System Properties component. There are several ways to do this. Click the "Start" button or the Windows key and select "Control Panel" from the menu that appears. In the Performance and Maintenance category, left-click on the System Properties icon. The required component will open. More quick way: From the Start menu or desktop, click right click mouse over "My Computer" and select context menu the last item is “Properties”.

In the System Properties dialog box, make the Advanced tab active and find the Startup and Recovery group. Click on the "Options" button to open additional window settings. In the new window, in the “System failure” group, check the “Perform automatic reboot” field. Pay attention to the “Write event to system log” field. If you mark it with a marker, you can read information about the error that led to the failure in the log at any time.

Death" means that an irreparable error has occurred during the operation of the operating system, after which further continuation of work is impossible. All data that was not saved before the error occurred is deleted. When a blue screen appears, you can see a large amount of information. As a rule, this is a warning that an error occurred, its name, recommended actions to correct it, the name of the file that caused the failure and its location on the system, etc.

Is the Blue Screen of Death dangerous?

In general, if such a situation happened only once, there is nothing wrong with it. By the way, Windows itself writes about this. How to fix this? As a rule, after a reboot the system is restored, and no problems arise when further using the computer. But if the error appears regularly, you should familiarize yourself with the information presented on the screen. Automatic reboot does not allow this, but this option can be disabled. To do this, go to “Computer Properties -> Advanced -> Settings -> Startup and Recovery”, and then uncheck the corresponding box.

Common errors

Let's now take a closer look at the most common errors and find out how to fix the blue screen of death in each specific case.

1. Driver errors. 70% of blue screen cases are due to this problem. The error occurs in a situation when a driver of some kind installed equipment conflicts with the operating system, is damaged or is not compatible with another driver. How to fix the blue screen of death? By using special programs(UpdateMyDrivers, DriverPack Solution, Manager, etc.) and information about the error code, you can quickly find out which driver caused the problem and replace it with a newer or previous one working version. All software should be downloaded from the manufacturers' official websites or installed from disk. Practice shows that the risk of repeated mistakes in this case it is reduced to a minimum.

2. Overheating. If the computer is turned on for a long time, system unit dust and dirt gets in, the device begins to overheat. This leads to disruptions in the operation of the system. As a result, a blue screen of death appears. Treatment in this case requires diagnostics of all system components. You must find out why and where exactly the computer is overheating and replace the failed parts (most often the problem is the fan).

3. Virus attack. Sometimes errors occur due to intruders in the system computer viruses. To get rid of them, you should scan all files using a modern antivirus program with an up-to-date database. If your computer is infected excessively, you may need to full formatting drive C and new and all drivers.

4. Absence free memory. This is another common cause of errors. How to fix the blue screen of death is obvious here. Remove all programs and files that you do not use, clear the registry, temporary memory, and the diaries of various programs.

5. It happens that the blue “screen of death” is a sign of a malfunction of some computer components (hard drive, video card, RAM, etc.). This cannot be done without the intervention of a specialist: it is necessary to repair or replace faulty parts.

6. Incorrect settings BIOS. The system recovers after changing the settings that caused the error. If you don't remember or don't know what exactly changed, you can restore the default settings.

Prevention

Don't panic when you see the blue screen of death. How to fix different types mistakes, you already know. In most cases, you will not even be required to spend any money. However, as with any other disease, the Blue Screen of Death is easier to prevent than to treat. Therefore, never forget to ensure that all device drivers are updated in a timely manner and that a powerful antivirus program is always installed on your computer latest version, but were not stored on disk extra files and programs. Also, you should not change the factory settings of devices and programs unless absolutely necessary.

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Often Windows users A situation may arise when you see a blue screen on the monitor screen, or as it is more often called the “blue screen of death,” in which text is visible describing the nature of this error. Windows is especially susceptible to such errors because Microsoft has no control over the hardware, drivers, or software which you install. As a result, the components personal computer don't "work very well" by creating errors.

When a blue screen of death appears on your computer, your computer freezes and must be restarted to continue working.

A blue screen of death can be a symptom of serious problems with your computer.

How to fix.

  1. When the blue screen of death appears, look at the line “The problem may be caused by the following file.” Write down the error code and file name after the field “Technical information”.
  2. Turn off the computer by holding the "Power" button for 5 seconds. If the screen of death appears on your laptop and it does not respond to pressing the "Power" button, disconnect the adapter alternating current from the network and remove the battery.
  3. Press the "Power" button again to turn on the computer. If your computer or laptop boots without errors and you do not see the blue screen of death again, then the malfunction was temporary and restarting the computer corrected this problem.

Software

If you still get a blue screen of death and restarting the computer does not help, turn off the computer again. The next time you start the system, hold down the "F8" key to enter " menu additional options Windows boot" . And from the proposed menu options, select " Safe mode".

After loading the operating system, click on the button "Start" and in the search field enter the file name that you wrote down from the blue screen of death. If you are in a folder indicating which driver or software caused the failure, remove it.

If you cannot determine what is causing the problem, remove any drivers or recently installed software using standard software. If you cannot find this feature, click the "Start" button, go to "Control Panel" and click the "Uninstall a program" button under the program title. Select a program from the list and click the "Uninstall" button.

Restore your computer to a previous state if removing the software or driver did not solve the blue screen problem. To do this, click the "Start" button, go to "Control Panel", select "System and Security". Click "Restore your computer to a previous state". Follow the instructions to restore your system.

It looks like the title of a Harry Potter book, but you won’t find a story about Hogwarts in this opus. If you are reading this article, then your computer has received a mysterious error message, in narrow circles called BSOD and how to remove the blue screen of death you will learn from this article. No matter how scary it may sound, there is nothing scary about it. BSOD is a Windows OS STOP message, literally meaning that the system was stopped for unexpected reasons. Errors of this kind appear only in operating systems of the NT family: Windows NT, Windows 2000, Windows XP, Vista and Windows 7.8. Most hardware problems are identified by an 8-digit hexadecimal code, but can also be written in short form; for example, error code 0x0000000A can also be written as 0xA. Four additional 8-digit numbers in parentheses may appear depending on the computer and the specific situation.

If in this article you came across a STOP message for which there is no explanation (only a number and name), most likely a BSOD of this type is extremely rare and, as a rule, can only be of interest to programmers. IN real life An ordinary computer user is unlikely to encounter such a “blue screen”, so I decided not to describe these errors here, but still, if someone comes across such a BSOD, write in the comments or PM me - I’ll add to the article.

If you have searched all over the Internet and cannot fix the problem, the list of solutions below will help you. This list will also help resolve some specific STOP messages, such as 0x0A.

    At the command line, enter the eventvwr command, and then analyze the events of the “System” and “Application” tabs. Perhaps they will show up there additional information to eliminate your misfortune.

    Run the manufacturer's hardware diagnostic program.

    Make sure your device drivers and BIOS are up to date.

    If you installed new drivers just before the problem appeared, try rolling back them.

    Open the system unit and make sure that all equipment is installed correctly, nothing has come loose, and everything is securely connected.

    Make sure all your hardware is on the Hardware Compatibility List. If this is not the case for some components, please note Special attention to the code of incompatible equipment.

    Check your recently installed software.

    Disable memory caching in BIOS.

NOTE: When the Blue Screen of Death appears, Windows creates a file with detailed information about the error. For this purpose operating system needs a work area equal to the volume of the physical random access memory. If you make the page file size smaller than the size of physical memory, it will come out Announcement, that your system is not able to create a file with debug information in case of a BSOD.

0x00000001: APC_INDEX_MISMATCH

0x00000002: DEVICE_QUEUE_NOT_BUSY

0x00000003: INVALID_AFFINITY_SET

0x00000004: INVALID_DATA_ACCESS_TRAP

0x00000005: INVALID_PROCESS_ATTACH_ATTEMPT

This problem occurs in Win XP SP2 and Windows Server 2003 when installing some antivirus programs and firewalls. To resolve this issue in Windows XP SP2, you must download and install update KB887742. to get more detailed information follow the link below.

0x00000006: INVALID_PROCESS_DETACH_ATTEMPT

0x00000007: INVALID_SOFTWARE_INTERRUPT

0x00000008: IRQL_NOT_DISPATCH_LEVEL

0x00000009: IRQL_NOT_GREATER_OR_EQUAL

0x0000000A: IRQL_NOT_LESS_OR_EQUAL

Typically appears due to a corrupted driver or faulty/incompatible hardware or software. Technically, this error means that in kernel mode a process or driver tried to access a memory location that it does not have permission to access.

0x0000000B: NO_EXCEPTION_HANDLING_SUPPORT

0x0000000C: MAXIMUM_WAIT_OBJECTS_EXCEEDED

0x0000000D: MUTEX_LEVEL_NUMBER_VIOLATION

0x0000000E: NO_USER_MODE_CONTEXT

0x0000000F: SPIN_LOCK_ALREADY_OWNED

0x00000010: SPIN_LOCK_NOT_OWNED

0x00000011: THREAD_NOT_MUTEX_OWNER

0x00000012: TRAP_CAUSE_UNKNOWN

This error typically occurs on computers running Windows 2000 with on-board audio installed. Sound card Blaster Live and software for this sound. The problem can be solved by removing the software for this audio player.

0x00000013: EMPTY_THREAD_REAPER_LIST

0x00000014: CREATE_DELETE_LOCK_NOT_LOCKED

0x00000015: LAST_CHANCE_CALLED_FROM_KMODE

0x00000016: CID_HANDLE_CREATION

0x00000017: CID_HANDLE_DELETION

0x00000018: REFERENCE_BY_POINTER

0x00000019: BAD_POOL_HEADER

Pool in in this case is the memory address space. The error, in particular, occurs if, while the computer is running, contact with one of the memory cards or with one of the hard drives on which there is a swap file is suddenly lost. To resolve the error, use General recommendations

0x0000001A: MEMORY_MANAGEMENT

This error is usually associated with the NTFS file system. Moreover, if this occurs during Windows installations, you need to check the characteristics system components, including the amount of RAM and free hard drive space.

0x0000001B: PFN_SHARE_COUNT

0x0000001C: PFN_REFERENCE_COUNT

0x0000001D: NO_SPIN_LOCK_AVAILABLE

0x0000001E: KMODE_EXCEPTION_NOT_HANDLED

The Windows kernel has detected an illegal operation or an unknown processor instruction. Error 0x1E may be caused by faulty memory and access violation - reasons similar to those that generate the Stop 0xA error. General recommendations for fixing BSOD will help solve the problem.

0x0000001F: SHARED_RESOURCE_CONV_ERROR

0x00000020: KERNEL_APC_PENDING_DURING_EXIT

0x00000021: QUOTA_UNDERFLOW

0x00000022: FILE_SYSTEM

0x00000023: FAT_FILE_SYSTEM

The problem occurs when reading or writing to file system FAT16 or FAT32. The cause of the error may be physical damage storage devices. Other common causes: severe fragmentation of hard disk, problems with some software products For RAID arrays, some antivirus programs can also cause this error. To solve the problem, run ChkDsk or ScanDisk as the first step; then deactivate antivirus program, firewall, programs Reserve copy. Also check the properties of the FASTFAT.SYS file, make sure they match the current operating system and service pack version. You also need to update the drivers of all storage and data copying devices to the latest versions.

0x00000024: NTFS_FILE_SYSTEM

The problem occurs when reading or writing to the file NTFS system. The error may be caused by physical damage to the storage device. Other common causes: severe fragmentation hard drive, problems with some software products for RAID arrays, some antivirus programs can also cause this error. To solve the problem, run ChkDsk or ScanDisk as the first step; then we disable the antivirus program, firewall, and backup programs. Also check the properties of the FASTFAT.SYS file, make sure they match the current operating system and service pack version. You also need to update the drivers of all storage and data copying devices to the latest versions.

0x00000025: NPFS_FILE_SYSTEM

0x00000026: CDFS_FILE_SYSTEM

0x00000027: RDR_FILE_SYSTEM

This rather rare error appears on the system under Windows control 2000. Insufficient RAM may be one of the reasons and adding additional strip should solve this problem.

0x00000028: CORRUPT_ACCESS_TOKEN

0x00000029: SECURITY_SYSTEM

0x0000002A: INCONSISTENT_IRP

0x0000002B: PANIC_STACK_SWITCH

0x0000002C: PORT_DRIVER_INTERNAL

0x0000002D: SCSI_DISK_DRIVER_INTERNAL

0x0000002F: INSTRUCTION_BUS_ERROR

0x00000030: SET_OF_INVALID_CONTEXT

0x00000031: PHASE0_INITIALIZATION_FAILED

0x00000032: PHASE1_INITIALIZATION_FAILED

0x00000033: UNEXPECTED_INITIALIZATION_CALL

0x00000034: CACHE_MANAGER

0x00000035: NO_MORE_IRP_STACK_LOCATIONS

This error indicates a problem with the driver, and it may also mean that the RAM is faulty.

0x00000036: DEVICE_REFERENCE_COUNT_NOT_ZERO

0x00000037: FLOPPY_INTERNAL_ERROR

0x00000038: SERIAL_DRIVER_INTERNAL

0x00000039: SYSTEM_EXIT_OWNED_MUTEX

0x0000003A: SYSTEM_UNWIND_PREVIOUS_USER

0x0000003B: SYSTEM_SERVICE_EXCEPTION

0x0000003C: INTERRUPT_UNWIND_ATTEMPTED

0x0000003D: INTERRUPT_EXCEPTION_NOT_HANDLED

0x0000003E:MULTIPROCESSOR_CONFIGURATION_NOT_SUPPORTED

0x0000003F: NO_MORE_SYSTEM_PTES

Indicates one of the following problems:

    System Page Table (Pte) entries are deleted or fragmented by the system while executing large quantity input/output operations (I/O).

    A faulty device driver does not handle memory correctly.

    An application, such as a backup program, does not allocate large amounts of memory correctly. Remove any recently installed software (pay special attention to utilities that work with hard drives) and recently installed drivers.

0x00000040: TARGET_MDL_TOO_SMALL

0x00000041: MUST_SUCCEED_POOL_EMPTY

0x00000042: ATDISK_DRIVER_INTERNAL

0x00000043: NO_SUCH_PARTITION

0x00000044:MULTIPLE_IRP_COMPLETE_REQUESTS

Typically, this BSOD appears when there are problems with the driver of a device. To resolve or obtain more accurate information, follow General recommendations

0x00000045: INSUFFICIENT_SYSTEM_MAP_REGS

0x00000046: DEREF_UNKNOWN_LOGON_SESSION

0x00000047: REF_UNKNOWN_LOGON_SESSION

0x00000048: CANCEL_STATE_IN_COMPLETED_IRP

0x00000049: PAGE_FAULT_WITH_INTERRUPTS_OFF

0x0000004A: IRQL_GT_ZERO_AT_SYSTEM_SERVICE

0x0000004B: STREAMS_INTERNAL_ERROR

0x0000004C: FATAL_UNHANDLED_HARD_ERROR

0x0000004D: NO_PAGES_AVAILABLE

0x0000004E: PFN_LIST_CORRUPT

This means that the PFN list is corrupted. It may be caused by a faulty physical memory or an incorrectly installed driver.

0x0000004F: NDIS_INTERNAL_ERROR

This is a very rare error and indicates internal error V Network Driver Interface Specification (NDIS) shell or NDIS driver. Make sure you have the latest drivers installed network card. If this does not resolve the problem, General recommendations they should help you.

to be continued)

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Yes, this is unpleasant. But not fatal. From the error message it is not clear what the reason is and how to fix it. But nevertheless, there is a sequence of actions and methods that should be performed first, since they are universal and in most cases will help in eliminating a critical error.

Diagnosing the problem

What have you changed lately?

Try to remember what you changed in the computer, its configuration and settings. The most common reason is a recent change in the settings of both the software and hardware of the computer. This may include installing new drivers and receiving OS updates.
A driver is software that allows the hardware installed on a computer to interact with Windows and work correctly. Hardware manufacturers and driver developers cannot take into account all possible options for possible configurations of both hardware and software of a PC. Therefore, there is a possibility that the installed or updated driver causes a critical error.

Check your computer's internal hardware

In some cases there is a poor connection, bad contacts inside the computer can cause a blue screen. Open the case and check all cable connections, make sure all wires are securely fastened, and all existing equipment boards are firmly seated in their connectors.
While checking everything is not difficult for a personal computer, it is more problematic for laptop owners to do this. But you can check HDD and RAM to make sure they are connected correctly. Using a small Phillips screwdriver, remove the removable panels at the back of the laptop that hide the hard drive and RAM or motherboard, as in the photo below. Check the tightness of the plug connections.

Temperature

Check the temperature of the computer: processor, video card, hard drives. Overheating can cause equipment failure. One of the most common overheating problems is an overheating video card. The second most likely culprit could be the processor.
The temperature can be checked in most modern BIOSes or using special programs for Windows type SpeedFan.

Memory test

A common cause of failures is a faulty RAM stick. When RAM starts to fail, it leads to unstable work systems.
You can test your RAM using a program called “Memtest86”. The program is free and free to download. You can run it by burning it to a bootable CD. You need to restart your computer and boot from the disk. Memtest will automatically begin testing your computer's RAM, which may take a long time. We need to wait for the results.

Run the “CHKDSK” function used on the hard drive to scan for errors and fix possible problems. Faulty hard drive may cause blue screen due to damaged files. To run CHKDSK, open Computer/My Computer and right-click on the drive you want to scan. Select Properties.
On the Properties screen, select the Tools tab.
Click the Check button in the Error checking section. Your computer will ask you to restart to scan the disk.

One way to determine the cause of the failure is to narrow your search. To do this, you need to turn off everything without which the computer can work, without which it can start. This way, if the error goes away, you will know that the cause is one of the disabled devices.

  • To run a desktop computer you need: a motherboard, hard drive, power supply, RAM, video card and keyboard.
  • If in motherboard There is a video connector, then we connect the monitor to it, and disconnect the external (additional) video card.
  • If you have several RAM sticks, then it is better to leave one of them, then alternate when loading options with different slots in the motherboard and memory dies.
  • If the PC starts without errors, then we try to connect one device at a time and start the system until an error message appears. This will allow you to find out exactly which equipment is causing the failure.
  • Unfortunately, this method is not applicable to laptops; there is no option to turn off devices (by at least for a novice user).

BSOD Information

Have time to read the error message

Often the computer will reboot faster than you can read the error message, let alone write anything down. It's all about the Windows OS settings, which are set to automatically reboot.
In order to still read the message, boot into safe mode and uncheck the “ “
In short:

  1. Properties of the system\ Extra options systems
  2. Advanced tab
  3. Uncheck the box Perform automatic reboot

Click the Apply button and reboot the system.

If you can’t boot into safe mode, then you just have time to read the code on the screen (about 1 s)

BSOD code and name

When the blue screen appears in front of you again, you will have plenty of time to study it on the screen, since the computer will now restart only on your initiative.

What exactly is important and needs to be rewritten from the screen is described in detail in this section
The error code always starts with 0x characters
Always located after the STOP phrase:

Then go to the description page BSOD errors and enter the recorded code into the search form, you will find a description of the error and possible options elimination.

BSOD solution


If the operating system cannot start, try booting into safe mode.
Safe Mode is a truncated Windows version, in which they are left for downloading only necessary components, which in most cases allows you to boot during failures.
To do this, while the computer is booting, press the F8 button until the boot menu appears, in which you must select Safe Mode with loading network drivers.
This will allow you to access Device Manager, drivers, startup.

Run a virus scan

Viruses and others malware may damage Windows files As a result, they can cause system collapse. Always use an antivirus solution. Well, if the computer does not boot, then there are two options:

  1. Use antivirus scanners in safe mode.
  2. use LiveCD (LiveUSB) with antivirus (this is such boot disk, from which you can boot and scan a non-working system on your hard drive with an antivirus). Almost every antivirus manufacturer also distributes a LiveCD version.

Checking the integrity of system files

Using the built-in sfc utilities http://site/sfc-exe/ you need to check the integrity of all system files protected by the Windows file protection system.
To do this, run Command Prompt cmd.exe as administrator
Type cmd.exe and press Enter
In the black screen that appears (which is command line) enter sfc.exe /scannow
The system scan will begin and the changed files will be restored from the backup source.

Driver rollback

If the cause of the problem is hardware, the first thing you should try is rolling back the drivers. Especially if before the failure you installed a new piece of hardware or new driver into the system.
This process will restore more earlier version drivers with which the system worked without failures.

  1. Open Device Manager. To do this, you can press the combination Windows keys+ Pause or by opening the Start menu, right-click on Computer (or on the desktop shortcut called My Computer). Select Properties. Then Device Manager.
  2. Select the hardware whose drivers you want to roll back. It is possible to expand subgroups by clicking on the plus icon. Right-click on the hardware icon and select Properties.
  3. Go to the Driver tab. Select Roll Back and Confirm.
  4. Try rebooting and see if this has any effect on fixing the BSOD

Rollback Windows changes

If rolling back the drivers doesn't help, the next step is rolling back Windows changes. In other words, this is a rollback to the state of the system when it worked correctly.
In the search bar, enter the phrase Recovery. Open the found program and select the date before the error occurred.
This will restore the state of the computer to the selected date, everything that you installed later or updated, all these changes will be canceled. It’s as if no one simply did them, since we can say that we have returned to the past.

Lack of hard disk space

If Windows runs out of disk space on the system drive (where it is installed) it may cause system errors. Remove unnecessary files and programs with system disk, If free space it contains less than 15% of the total volume.

System and driver updates

If rolling back drivers and changes does not work, you can try installing new versions of drivers (if they were not installed previously). It is quite possible that the developers have already fixed the error and all that remains is to update.

  1. Click the Start button and type Windows Update in the search bar.
  2. Click check for updates.
  3. Then follow the instructions.

Reinstalling Windows

The last resort that you can resort to if the previous ones did not help is a complete reinstalling Windows.
Make sure everything is yours important files saved in a safe place, as the hard drive will be formatted during installation and your data will be lost.

If reinstalling Windows still does not solve the problem and the blue screen still appears, then the reason is still in the hardware. You need to find and replace the faulty part of your computer.

Replacement of faulty equipment.


  • On a laptop, replacing everything other than the RAM or hard drive can be difficult and expensive.
  • If RAM tests show errors, replace the faulty stick.
  • If hard tests disk errors are detected, first of all create backup copy your data and replace with new hard disk.
  • If the fault is in the video card, then replacing it can be expensive. And it is almost impossible to replace it in most laptops. For desktop computers everything is easier to find working video card, replace it for a while and see how the system behaves.


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