Rostelecom information portal. Rostelecom - reviews
"Rostelecom Contact Center"(JSC MC NTT) was founded in December 1995 and is one of the largest outsourcing contact centers in Russia. The company's services allow the customer to build relationships with potential and existing clients in all market segments (B2C, B2B, B2G) through various communication channels: telephone, chat (WEB server), video call, SMS, E-Mail. General Director of JSC MC NTT - Elena Alekseevna Drobot.
Activities
Rostelecom Contact Center serves commercial companies, government agencies, as well as projects within the Rostelecom PJSC group of companies.At the end of 2013, Rostelecom Contact Center entered the TOP 5 leading contact centers in Russia in terms of market share.(Source: RBC "Russian Market of Outsourcing Call Centers", 2014) 100% of the shares of JSC MC NTT belong to PJSC Rostelecom.
Thanks to Rostelecom Contact Center, the customer can effectively manage all stages of the relationship with the Client, consisting of four phases:
- Attraction (searching for clients and determining their needs)
- Service
- Development (improving the quality of service, selling additional services)
- Hold
Geography
The operating operator platforms of Rostelecom Contact Center are located in 15 cities of Russia and provide work for 6,000 employees, which brings additional tax revenues to the regions, and gives young professionals the opportunity to earn a good salary in a stable company without leaving their hometown. In 2014, the total number of installed operator workstations reached 3,000. In total, Rostelecom Contact Center operators process more than 4 million calls per month.
Technical Resources
Rostelecom Contact Center uses hardware and software from Iskratel and Avaya. Type of contact center platform – combined. UpTime 99.9% (percentage of uninterrupted operation) Equipment location on MMTS-9
Infrastructure benefits:
- 100% redundant power supply systems
- 100% redundancy of communication channels
- 100% PAC redundancy
- Air-conditioned accommodation area
- Environmental monitoring
Several paths are used to pass each type of traffic; if it is not possible to pass traffic along the first path, it is automatically redirected to the second path. All data stored on Rostelecom Contact Center servers undergo archiving and backup procedures on a daily basis.
Ensuring information security
Rostelecom Contact Center is included in the register of operators processing personal data in accordance with the Order of the Federal Service for Supervision of Communications of the Ministry of Telecom and Mass Communications of Russia (reg. No. 08-0002085)
Rostelecom Contact Center has regulatory documents in place to ensure the security of personal data (in accordance with the requirements of Federal Law No. 152 “On Personal Data”). “Regulations on the procedure for processing and protection of personal data” (link).
Rostelecom Contact Center provides a high level of security for the information system that processes the personal data of our clients (UZ-2). A high level is achieved through the use of certified security tools, such as firewalls, vulnerability scanners, software and hardware protection against unauthorized access to workstations and servers certified by the FSB and FSTEC.
Rostelecom - Review of Rostelecom
RR Net.. Hello Rostelecom! In this situation, it was decided to limit ourselves to just a review, but nevertheless, you have a friend, masters who run the Internet along Shenkursky Proezd (Bibirevo), drive an old red car (well, you already know), their data is not posted publicly I will, but Rostelecom, old man, such things, on April 10, 2018 they came to provide Internet, only not to those who ordered them, but to the visiting Cossacks who ordered them - they rent an apartment, well, they were clearly told and politely, friends, whoever ordered you to go to him, in response - and they will come by 7, ok, well, we say then we’ll conduct it from another riser. This is under the leadership of those who are not registered here and they are not there, and along the way maybe it was terrorists who came with a backpack, who knows, they didn’t show any documents, to which it was noted to them that such amateur activity is unacceptable, to this one of the Rostelecom employees, screwed us over with selective obscenities about mom and the like (a 70-year-old teacher who lived in Bibirevo all her life, everyone knows and respects her), brought knowledge to children and taught justice.
We are the indigenous inhabitants of Bibirevo and we will not tolerate such treatment from anyone!
We didn’t fucking order the Internet, no one had this conversation with us knowing that someone would come to us, and we didn’t insult anyone with the last words about mom (friends in a red car, suck your own candies). Rostelecom, old man, Well, you understand, it’s contraindicated for such comrades to work with people, you figure it out yourself, and we’ll check...
This is not according to concepts and not according to the law .. because, my friend, living life is not a field to cross, Ulyukaev also thought that he was very cool, well, I don’t have time with you .. bye bye --RR Net ..
And one more thing, if you are interested in the details of this story and the truthfulness, then here is the police badge number 16545, it will be interesting, find out the details from him at the Bibirevo police station! As it will..
We didn’t write a statement, as Vysotsky sang... let life judge!
Www.rostelecom.ru/about/managers/top/ and Rostelecom has wonderful management:
Kiriyenko Vladimir Sergeevich First Vice-President,
Anokhin Sergey Nikolaevich Senior Vice President - Financial Director,
Shumeiko Anna Viktorovna Senior Vice President, Chief of Staff of the President
And the company is good, but there was a fly in the ointment...
An unpleasant aftertaste remains! Well, we’ll survive and don’t be bored there!
Addition:
Vimeo.com/264345606 here is the beginning, here is actually the one in the video who is the violator of law and order (a Rostelecom employee)... and as stated in the review, life will judge him better, but while this bastard works for you, neither me nor mine , friends and relatives, we will never connect to your network,
vimeo.com/264347037 and here he leaves,
This is a small video clip, and there is also a video of his hooliganism in full (not for public use - a lot of obscene words from this hooligan)
Regarding the incident, they refrained from reporting the police, they decided that the management of Rostelecom would decide what to do, it would be better to punish the scoundrel, for example, dismiss him with a description of inconsistency and the impossibility of continuing to work with people, crazy people should not work with people, this employee discredits Rostelecom as a company high level, well, as they say, every family has its black sheep..
Sorry for the trouble and ALL THE GOOD
Rostelecom is today's largest Russian company providing communication services of various types, ranging from home landline telephone and mobile communications to the installation of Smart Home and video surveillance systems.
These services are provided to both private and corporate clients; Rostelecom also actively interacts with other telecom operators and investors, participating in joint programs.
Communication satellites are installed almost throughout the country in order to cover even small settlements as much as possible.
This article will discuss the capabilities of the site for the Moscow region.
To view services for other localities, you can select the one you are interested in from the drop-down list.
This article will discuss services for private clients.
There are several ways to enter the site:
1. By request in any search engine.
2. Via a direct link to the official website.
Logging into the official website provides the widest range of possibilities.
In addition, only here you can get comprehensive information about all the services that the company provides.
For even more convenient and full use of the site’s capabilities, the company’s clients can register a Personal Account for themselves.
This is very easy and quick to do. On any page of the site you need to click the “Personal Account” button, which will redirect to the login page.
To log in, you need to enter a login, which can be a mobile number or email address, and a password.
You can also use one of the popular social networks to log in.
Note! If your password has been lost, you can recover it using the “Forgot your password?” link, then follow the system prompts.
Those who have just become users of services from Rostelecom must register. A Personal Account is created as follows.
The system redirects the user to a page with a registration form.
In the form you need to indicate your mobile phone number or email address, create a password, select a region from the drop-down list and agree to the terms of the user agreement.
Note! Only users of Rostelecom services can create a Unified Personal Account, since the personal accounts through which services are provided are linked to it. Otherwise, registration makes no sense.
A special feature of using the Unified Personal Account is that you can link, in addition to your own, the personal accounts of your loved ones to one account and manage several accounts from one account.
Services from Rostelecom
The list of services provided by Rostelecom is very wide. For private clients, this includes home telephone, mobile communications, Internet, television, installation and maintenance of the Smart Home system.
In addition, the company offers comprehensive service packages on favorable terms for subscribers.
Note that that for Moscow residents they are sold under the OnLime brand. They can be viewed and connected on the website http://www.onlime.ru/.
Rostelecom Phone
The “Phone” menu section presents tariff plans for local calls (within the region), calls within Russia and abroad.
As well as special features that are not included in the price of the tariff package of services and are provided for an additional fee.
In the tabs for each type of call from the “Local Calls” subsection, several tariffs are presented with a short description and cost.
To go to a more detailed description, you need to click the “Details” button in the block of a specific tariff.
Rostelecom also offers a service "Unlimited Communication", under the terms of which you can call from a mobile phone to any landline phones throughout Russia for free. This service also includes a mobile phone from Rostelecom.
Another service - "Unlimited Russia". It is connected to existing users of services from Rostelecom, and not necessarily to any specific one - it can be a mobile or home phone, Internet, television, etc.
The cost and scope of services provided are described in the table. To activate this service, you need to fill out and submit an application directly through the website.
Attention! It is recommended that you read all of the notes below the terms and conditions table for this rate offer before submitting your application.
The company also offers several tariff plans for calls abroad and throughout Russia.
In addition, it is possible to select a telecom operator: either select a suitable operator before each call, or select the Rostelecom operator for all calls.
Additional services that are provided for an additional fee can be found in the “Opportunities” tab.
Among them are the results of football matches, train schedules, horoscopes, legal services, etc.
Internet
Rostelecom provides unlimited Internet connection services. The company also runs a program to eliminate the digital divide, which involves communities with very few residents.
To connect to the wi-fi network in these localities, you need to register using the link on the official website.
To connect the Internet in your home, you need to leave a request on the website.
A television
Television from Rostelecom is provided in several options:
1. For Moscow residents, the provider is the OnLime brand.
2. Analogue TV (an antenna is used as a receiver).
3. Interactive TV 2.0.
The analog TV option is a cable television option with which you can watch Russian and world channels in analog quality.
To connect it, the company lays a cable in the user’s apartment, installs an antenna and provides some additional technical services.
Prices, tariff description, preferential terms and list of services are presented on the page in the corresponding subsection.
More diverse tariff plans are presented for interactive TV, which makes it possible to watch your favorite channels in digital quality.
The provider offers several tariff plans with different numbers and selection of channels and at different prices.
You can view the list of channels for each tariff by expanding the drop-down list.
In addition to the basic tariffs, you can connect additional thematic packages.
When connecting a new subscriber to interactive TV services, the following promotional conditions apply:
- When purchasing a set-top box, its price includes activation of the “Your Starter” tariff;
- channel management and multiscreen service (viewing on multiple devices).
You can apply for connection directly on the website.
Note! The free provision of the described range of services is valid only for the first month of use. Starting from the second month, a subscription fee is charged.
mobile connection
The mobile communication service includes not only mobile communication itself according to several tariff plans, but also mobile Internet, roaming communications, and the provision of some additional features.
Note that that mobile Internet tariffs are offered separately for smartphones, tablets and computers.
Detailed information about communication, mobile Internet and roaming tariffs can be found on the corresponding tabs of the “Mobile Communications” page.
"Smart House"
The “Smart Home” subsection offers two services: “Smart Home” itself and video surveillance.
These services allow you to install a “smart home” system in a basic or advanced version and external and/or internal video surveillance in a house or apartment with the ability to control any functions from your smartphone.
The service page contains a description of the functions included in the package, the cost, and the benefits that installation of the system provides.
To order the selected set, just click the “Order” button and follow the system prompts to complete the order.
Features and benefits of the site
The official website provides many benefits to its users.
The main ones are:
- reliability of information;
- the ability to independently manage tariffs;
- pay for services without leaving home;
- purchase equipment and resolve technical issues through the technical support service.
Connecting to Rostelecom and purchasing equipment through the website
You can connect to any of the tariffs (be it mobile communications, Internet or television) in the tariffs section.
On each of the corresponding pages there is a “How to connect” block, which describes step by step the steps to connect a particular tariff.
When connecting to television or telephone service, you can purchase the necessary equipment (set-top box, antenna, telephone set).
When filling out an application for installation of a video surveillance system or “smart home”, a set of equipment is also included in the price.
In addition, you can purchase mobile devices (smartphones and mobile phones) from various manufacturers by ordering them directly on the website.
Moreover, the purchase can be arranged in installments for a year or paid in full.
Payment methods on the site
You can pay for the services provided by Rostelecom in the appropriate section of the website using the link https://moscow.rt.ru/payment.
In the payment form you need to enter your subscriber account number (select from the drop-down list), your region (also selected), phone number and amount to pay.
After that, select the payment method - bank card, e-wallet or mobile account, and click the “Continue” button.
Following the system prompts, enter payment details and confirm the payment.
Need to mark, that on the site you can pay for other services that are contained in the list on the right of the page, shown in the form of an active menu.
Mobile version of the site
Rostelecom subscribers can install the My Rostelecom application on mobile devices. This is a mobile application for your Personal Account, where all the functions are available as in the full version of the site.