Warranty for HP equipment

The warranty period is calculated from the moment the equipment is shipped from the HP factory. It is possible to extend the warranty period upon confirmation of the official dealer who sold the equipment. Confirmation is a warranty card, which upon sale must be issued to the customer by the official dealer with his seal, serial number and product number of the equipment and the date of sale.

Service centers

Hewlett-Packard service centers provide warranty service for HP equipment purchased through the network official dealers in Russia.

Warranty terms

product line

warranty obligations

Warranty violations

The warranty does not apply to products that have failed:

• through the fault of its owner due to violation of operating and storage conditions;
• because of improper use;
• due to non-compliance with the instructions given in the instructions;
• due to careless handling;
• due to connection to a network with inappropriate voltage;
• in the presence of mechanical damage;
• in case of repairs by unauthorized persons;
• if the malfunction is caused by refilling the cartridge.

Warranty procedure

When a customer contacts service centers, actions occur according to the following algorithm:

1. The customer reports a malfunction and contacts the service center by phone.
2. The dispatcher determines by serial number and product number guarantee and stated this product service level (if there is no confirmation of warranty in the Hewlett-Packard system, the dispatcher asks to present a warranty card).
3. The dispatcher receives a call and assigns an engineer to perform repairs on site at the customer, or offers to deliver the equipment to the nearest service center.
4. The engineer contacts the customer and identifies the problem over the phone.
5. If necessary, the engineer takes spare parts from the warehouse and goes to the customer (if he is in the service area).
6. In case of repair of equipment in a service center in Moscow, delivery of equipment after repair throughout Moscow and the Moscow region is possible.
7. In an emergency (if the problem is not solved in short term) the engineer escalates the problem and involves consulting centers and laboratories in solving it.

To check your HP product warranty, you only need to know serial number And product number. They are placed on a barcode sticker, which is located on the bottom of the laptop or packaging box. The sticker may look like this:

Then open the following page of the official HP support website:
http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=ru&lc=ru

Here we indicate your country, enter the serial number, product code and click “Submit”.

If you do not have the data from the sticker, on the same page HP suggests using automatic detection necessary data from your device. The framework will be downloaded to your computer, then with its help the browser will try to extract the number and code of your laptop. However, this may not work.

In this case, you can use the program. In Hades we open the section Computer - DMI - System. And here we see our serial number and product code (SKU# value, first 6 or 7 characters).

We enter this data into the form on the website and receive a response. IN in this case We see that the warranty period has long expired.