Right to iPhone service. How to Check Apple Iphone Warranty by Serial Number

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Apple Rus LLC, legal address: Russian Federation, 125009, Moscow, st. Romanov lane 4, building 2 ( "Apple""Apple product"« Warranty period»

This warranty does not cover: ((a) wear and tear on consumable parts such as batteries or protective covers, unless the damage is caused by defects in materials or workmanship; (b) cosmetic damage, including, but not limited to, scratches, dents, or damage to the plastic port area, unless damage is caused by defects in materials or workmanship (c) for damage caused by the use of third party components or products that do not meet Apple product specifications (Apple product specifications are available on the site for consumable parts, such as batteries). your location. will inform you about all possible additions misuse, improper operation of the device, fire, earthquake or other external factors; (e) for damage resulting from use of the Apple product other than in accordance with the user manual, specifications, or other published instructions for the Apple product; (f) for damage due to servicing (including upgrades and extensions) performed by a person other than a representative Apple or an Apple Authorized Service Representative; (g) an Apple product whose functionality or features have been modified without Apple's written permission; (h) to defects due to normal wear and tear or aging of the Apple product; (i) if the serial number has been removed or damaged on the Apple product; epra(j) if Apple receives notification from appropriate authorities that the product has been stolen, or if you are unable to disable the enabled password or other security measures designed to prevent unauthorized access to the Apple product and cannot demonstrate that You are a full user of this device (for example, by providing proof of purchase).

IMPORTANT LIMITATION

YOUR RESPONSIBILITIES

(i) will make repairs An Apple product using new or used parts that are equivalent to new in performance and reliability; or

(ii) will replace Apple Product to a product that is at least functionally identical to the Apple Product; or

(iii) will refund the price paid Apple product subject to return.

If Apple elects to mail your product for service, Apple will mail you a pre-paid waybill and, if necessary, packing materials and instructions on how to properly pack and ship your Apple product so that you can send your Apple Product to repair service. or the office of an authorized service representative. Upon completion of service, Apple Repair Services or an Apple Authorized Service Representative will return the Apple Product to you. Apple will pay the cost of shipping the Product back and forth, provided you follow all Apple Product packaging and shipping instructions.

Note.

LIMITATION OF LIABILITY

GENERAL PROVISIONS

The Product has a shelf life of three (3) years from the date of original purchase from a retail store by the end purchaser.

043018-Russia-Warranty-Edition-v1.3

LEGISLATION ON THE PROTECTION OF CONSUMER RIGHTS

Limited Apple warranty for two years is a voluntary manufacturer's warranty. It provides rights independent of those under consumer protection law, including but not limited to rights in relation to non-conforming products.

Therefore, the benefits provided by the Apple Two-Year Limited Warranty are in addition to, and not in lieu of, your rights under consumer protection laws. The Apple Two-Year Limited Warranty does not exclude, limit, or suspend the purchaser's rights under consumer law, including, but not limited to, rights related to product failure to conform to contractual provisions.

Consumers have the right to choose whether to claim service under Apple's Two-Year Limited Warranty or under rights under consumer law, such as product failure to conform to contract as provided. Federal law on the protection of consumer rights. This Apple Two-Year Limited Warranty is in addition to and in no event excludes or limits your statutory rights.

Important! The terms and conditions of the Apple Two-Year Limited Warranty do not apply to claims made under consumer protection laws.

For more information regarding consumer protection laws, visit Apple's website () or contact your local consumer law society.

WHAT DOES THIS WARRANTY COVER?

Apple Rus LLC, legal address: Russian Federation, 107031, Moscow, st. Petrovka, 5 ( "Apple"), warranties that Apple-branded hardware devices and accessories contained in their original packaging will be free from defects in materials and workmanship ( "Apple product"), when used in accordance with Apple's user guides, specifications, and other published guidelines for a period of TWO (2) YEARS from the date of original retail purchase by the end customer ( "Warranty period"). To use the funds legal protection covered by the Two Year Limited Warranty applicable to your Apple Product, contact your local Apple service provider in most areas of the world (see "Obtaining warranty service"). If there are any defects in materials or workmanship, you may file a claim with Apple directly, even if the Apple Product was purchased from a third party.

Please note that all claims under the Apple Two-Year Limited Warranty are subject to the terms and conditions set forth in this warranty document.

In addition, Apple provides telephone technical support for a period of two (2) years from the date of delivery of the Apple product.

WHAT DOES THIS WARRANTY NOT COVER?

This warranty does not apply to any non-Apple branded hardware or software, even if packaged and sold with Apple products.

Non-Apple branded products may have proprietary warranties that provide benefits in addition to the rights under consumer protection laws. For additional information, see the product box or reference literature for that product.

Details of usage rights software see in license agreement accompanying the software.

In a country other than the country in which you purchased your Apple Product, your service options may be limited. If service for an Apple Product is not available in such country, Apple will notify you of any possible additional fees for shipping and handling.

When you contact Apple by phone, call charges may apply depending on your location. For more information, contact your local network operator.

This warranty does not apply to: (a) consumable parts, such as batteries, this warranty does not apply to: (a) consumable parts, and the warranty does not apply to: (a) consumable parts, such as batteries, your location. will inform you of any possible additional shipping and handling fees. Protect the rights of the port area unless the problem is caused by defective materials or poor workmanship; (c) for damage caused by the use of third party components or products that do not meet Apple product specifications (Apple product specifications are available at www..site/ru" for consumable parts, such as batteries, your location. will inform you of any possible in addition to misuse, misuse of the device, fire, earthquake or other external factors (e) for damage due to use of the Apple product not in accordance with the user manual, specifications or other published instructions for the Apple product (f) for damage due to service (including; updates and enhancements) made by someone other than an Apple representative or an Apple Authorized Service Representative (g) to an Apple product that has been modified without Apple's written permission (h) due to defects due to normal wear and tear or aging of the product; Apple; (i) if the serial number has been removed or damaged on the Apple product; epra(j) if Apple receives notification from appropriate authorities that the product has been stolen, or if you are unable to disable the enabled password or other security measures designed to prevent unauthorized access to the Apple product and cannot demonstrate that You are a full user of this device (for example, by providing proof of purchase).

IMPORTANT LIMITATION

Apple may not provide warranty service outside of the countries in which the device was originally sold by Apple or its authorized dealers.

YOUR RESPONSIBILITIES

IF YOUR APPLE PRODUCT ALLOWS YOU TO STORE SOFTWARE, DATA, OR OTHER INFORMATION, YOU SHOULD PERIODICALLY CREATE BACKUP COPIES OF THE INFORMATION CONTAINED ON YOUR APPLE PRODUCT STORAGE MEDIA TO PROTECT THEIR CONTENT. OE AND PROTECT FROM POSSIBLE FAILURES DURING OPERATION.

Before submitting your Apple Product for warranty service, please create a backup copy data contained on its storage media, delete all personal data and disable all security passwords. During warranty service, the contents of the Apple Product's storage media may be deleted, replaced, and/or reformatted.

Following warranty service, your Apple Product or replacement product will be returned with the same settings as the original purchase, subject to applicable updates. As part of warranty service, Apple may install system software updates that may prevent you from returning to older early version Apple Product system software. As a result of an application system software update third party developers installed on an Apple Product may not be compatible or work with the Apple Product. You are responsible for reinstalling other programs, data and information. This warranty does not apply to the restoration or reinstallation of other programs, data or information.

You may seek service in a country other than the country in which you purchased the Apple Product. In this case, you will be subject to all import and export laws and will be responsible for paying all customs duties, VAT and other applicable taxes and duties due.

Important! Do not attempt to open the case of an Apple Product unless the user manual describes how to open it or remove protective covers from Apple Products. Opening the Apple Product or removing protective covers may result in damage not covered by this Warranty. Service on your Apple Product should only be performed by Apple or an Apple authorized service representative.

APPLE'S OBLIGATIONS IN THE EVENT OF A WARRANTY CLAIM

If during the warranty period you make a claim with Apple under the terms of the warranty, Apple, at its option:

(i) will make repairs i) will carry out the repair period, you file a claim with Apple in accordance with the terms of the warranty, Apple at its sole discretion

(ii) will replace ii) will replace the repair period you file a claim with Apple in accordance with the stipulation

(iii) will refund the price paid Apple product subject to return .

When you replace a product or part or receive a refund, any replacement item becomes your property and the item that was replaced or refunded becomes the property of Apple.

If defects are eliminated, the warranty period is extended by the period during which the product was not used.

The warranty period for the replacement product is recalculated starting from the date the product is delivered to the consumer.

If warranty service is sought in a country other than the country in which the Apple Product was purchased, Apple may repair or replace the product and parts with comparable products or parts consistent with local standards.

OBTAINING WARRANTY SERVICE

If you do not have Internet access or if your Apple Product does not function properly after accessing these resources, contact your Apple representative or, if available, your retail store. Apple Store or an Apple Authorized Service Representative. They will help you determine whether your Apple Product requires service, and if so, they will tell you which of the warranty service options described below Apple will provide to you.

Prior to warranty service, Apple or its agents may require you to provide proof of purchase, answer questions to help identify potential problems, and follow Apple's procedures for obtaining warranty service, such as instructions for packing and shipping Apple Products if shipped. for mail service as described below.

WARRANTY SERVICE OPTIONS

Apple provides warranty service through one of the following options:

(i) Service with self-delivery to the service center. Apple may request that an Apple Product be returned to retail Apple store Store or an Apple Authorized Service Representative that provides such service. The Apple product may be sent to an Apple repair facility for service. Your Apple product may be sent to an Apple repair facility or an Apple Authorized Service Representative for service. Apple will notify you that a repair service will ship the product directly to your address.

(ii) Submitting for Service by Mail. ii) Mailing service to an Apple repair facility or authorized servicer with a delivery note and, if necessary, packing materials and instructions on how to properly pack and ship your Apple Product so that you can submit your Apple Product to a repair facility. service or office of an authorized service representative. Upon completion of service, Apple Repair Services or an Apple Authorized Service Representative will return the Apple Product to you. Apple will pay the cost of shipping the Product back and forth, provided you follow all Apple Product packaging and shipping instructions.

(iii) Do-It-Yourself (Do-It-Yourself) service. Under Self-Service, Apple provides you with replacement products, easy-to-replace parts or accessories, such as a mouse or keyboard, that you can install to replace defective ones without the use of any tools. Note. Apple doesn't pay you to do the repairs yourself. If you need additional help in connection with such replacement, contact Apple at the number below, an Apple Retail Store, or an Apple Authorized Service Representative. If Apple decides to go with the DIY option, the following service process applies.

(a) Apple decides to use the option "To return a product, part or accessory for replacement: Apple may request authorization credit card as security retail price replacement product, part or accessory and associated shipping costs. Apple will ship you a replacement product, part, or accessory along with appropriate replacement instructions, if necessary, and requirements for returning the replaced product or part. If you comply Apple instructions will cancel your credit card authorization and you will not be charged the cost of the product or part, or shipping costs in both directions. If you do not return a replacement product, part, or accessory as instructed, or if you return a replacement product, part, or accessory that is not covered by warranty, Apple will charge your credit card the amount of the credit card authorization. If you are unable to provide credit card authorization, this service option will not be available to you and Apple will offer you an alternative service arrangement.

(b) you are unable to provide credit card authorization, this service option will be subject to replacement: Apple will ship you a replacement product, part, or accessory, free of charge, along with associated installation instructions, if necessary, and disposal requirements for the replaced product, part, or accessory.

LIMITATION OF LIABILITY

(i) Exhaustive nature of the contract.

The Apple Two Year Limited Warranty excludes any warranties or conditions not set forth in this warranty, except for the rights provided by consumer protection laws as set forth at the beginning of this document. Some jurisdictions do not allow limitations on how long such warranties, conditions and/or implied terms last, so the above limitation may not apply to you.

(ii) Data Disclaimer.

Apple does not guarantee that it will be able to repair or replace, and does not undertake to repair or replace, any Apple Product under this warranty without risk of damage to and/or loss of information and/or data stored in the Apple Product.

(iii) Limitation of Liability.

Under no circumstances will Apple be liable for:

a. any losses not caused by the company's violation Apple terms this warranty document;

b. any loss or damage which, at the time you purchased the product, was not a reasonably foreseeable consequence of the Company's breach Apple of the present guarantee document;

c. losses associated with your business, loss of profits, data or opportunities.

This warranty document does not apply to (i) death or personal injury, (ii) fraud or gross negligence, (iii) fraudulent misrepresentation, or (iv) any other liability that cannot be limited. or excluded as a matter of law.

GENERAL PROVISIONS

No Apple dealer, agent, or employee is authorized to change, extend, or add to this warranty.

If any term is found to be unlawful or unenforceable, it will be removed from this warranty without affecting the validity or enforceability of the remaining terms.

This warranty is governed by and construed in accordance with the laws of the country in which the Apple Products were purchased.

The duration of the warranty will be governed by and construed in accordance with the laws of the country in which the retailer purchases the goods.

020218-Russia-Warranty-Edition-v1.2

Two (2) year Apple limited warranty on Apple branded products only

LEGISLATION ON THE PROTECTION OF CONSUMER RIGHTS

The Apple Two-Year Limited Warranty is a voluntary manufacturer's warranty. It provides rights independent of those under consumer protection law, including but not limited to rights in relation to non-conforming products.

Consumers have the right to choose whether to claim service under the Apple Two-Year Limited Warranty or under consumer law rights, such as product nonconformity as provided in the Federal Consumer Protection Act. This Apple Two-Year Limited Warranty is in addition to and in no event excludes or limits your statutory rights.

Important! The terms and conditions of the Apple Two-Year Limited Warranty do not apply to claims made under consumer protection laws.

For more information regarding consumer protection laws, visit Apple's website () or contact your local consumer law society.

WHAT DOES THIS WARRANTY COVER?

Apple Rus LLC, legal address: Russian Federation, 107031, Moscow, st. Petrovka, 5 (“Apple”) warrants that Apple-branded hardware devices and accessories contained in their original packaging (“Apple Product”) will be free from defects in materials and workmanship when used in accordance with Apple’s user manuals, specifications, and other published guidelines. for a period of 2 (TWO) YEARS from the date of initial retail purchase by the end buyer (“Warranty Period”). To obtain the protections provided by the Two Year Limited Warranty for your Apple Product, contact your local Apple service provider in most areas of the world (see “Obtaining Warranty Service”). If there are any defects in materials or workmanship, you may file a claim with Apple directly, even if the Apple Product was purchased from a third party.

Please note that all claims under the Apple Two-Year Limited Warranty are subject to the terms and conditions set forth in this warranty document.

In addition, Apple provides telephone technical support for a period of two (2) years from the date of delivery of the Apple product.

WHAT DOES THIS WARRANTY NOT COVER?

This warranty does not apply to any non-Apple branded hardware or software, even if packaged and sold with Apple products.

For detailed information about your rights to use the software, see the license agreement that accompanies the software.

In a country other than the country in which you purchased your Apple Product, your service options may be limited. If service for an Apple Product is not available in such country, Apple will notify you of any additional shipping and handling charges that may apply before providing service.

When you contact Apple by phone, call charges may apply depending on your location. For more information, contact your local network operator.

This warranty does not apply to: (a) consumable parts such as batteries or protective coatings that wear out over time, unless the problem is caused by defective materials or poor workmanship; (b) for cosmetic damage, including without limitation scratches and dents, chips and damage to the plastic in the port area, unless the problem is caused by defective materials or workmanship; (c) for damage caused by the use of third party components or products that do not meet Apple product specifications (Apple product specifications are available on the website in the specifications section for each product and are also available in stores); (d) for damage due to accident, misuse, improper operation of the device, fire, earthquake or other external factors; (e) for damage resulting from use of the Apple product other than in accordance with the user manual, specifications, or other published instructions for the Apple product; (f) to damage resulting from service (including updates and upgrades) performed by someone other than an Apple Representative or Apple Authorized Service Representative; (g) an Apple product whose functionality or features have been modified without Apple's written permission; (h) to defects due to normal wear and tear or aging of the Apple product; (i) if the serial number has been removed or damaged on the Apple product; or (j) if Apple receives notification from appropriate authorities that the product has been stolen, or if you are unable to disable the enabled password or other security measures designed to prevent unauthorized access to the Apple product and cannot demonstrate that You are a full user of this device (for example, by providing proof of purchase).

IMPORTANT LIMITATION

Apple may not provide warranty service outside of the countries in which the device was originally sold by Apple or its authorized dealers.

YOUR RESPONSIBILITIES

Following warranty service, your Apple Product or replacement product will be returned with the same settings as the original purchase, subject to any applicable upgrades. As part of warranty service, Apple may install system software updates that will not allow you to revert to an earlier version of the Apple Product's system software. As a result of a system software update, third party applications installed on your Apple Product may be incompatible or may not work with your Apple Product. You are responsible for reinstalling other programs, data and information. This warranty does not apply to the restoration or reinstallation of other programs, data or information.

APPLE'S OBLIGATIONS IN THE EVENT OF A WARRANTY CLAIM

If during the warranty period you make a claim with Apple under the terms of the warranty, Apple, at its option:

When you replace a product or part or receive a refund, any replacement item becomes your property and the item that was replaced or refunded becomes the property of Apple.

If defects are eliminated, the warranty period is extended by the period during which the product was not used.

The warranty period for the replacement product is recalculated starting from the date the product is delivered to the consumer.

OBTAINING WARRANTY SERVICE

If you do not have Internet access or if your Apple Product does not function properly after accessing these resources, contact your Apple representative or, if available, your Apple Retail Store or Apple Authorized Service Representative. They will help you determine whether your Apple Product requires service, and if so, they will tell you which of the warranty service options described below Apple will provide to you.

WARRANTY SERVICE OPTIONS

Apple provides warranty service through one of the following options:

(i) Service with self-delivery to the service center. Apple may request that the Apple Product be returned to an Apple Retail Store or an Apple Authorized Service Provider that provides such service. The Apple product may be sent to an Apple repair facility for service. When notified that service has ended, you may immediately pick up your Apple Product from an Apple Retail Store or Apple Authorized Service Representative, or Apple will notify you that a repair facility will ship the product directly to your address.

(ii) Submitting for Service by Mail. If Apple elects to mail your product for service, Apple will mail you a pre-paid waybill and, if necessary, packing materials and instructions on how to properly pack and ship your Apple product so that you can send your Apple Product to repair service. or the office of an authorized service representative. Upon completion of service, Apple Repair Services or an Apple Authorized Service Representative will return the Apple Product to you. Apple will pay the cost of shipping the Product back and forth, provided you follow all Apple Product packaging and shipping instructions.

(iii) Do-It-Yourself (Do-It-Yourself) service. Under Self-Service, Apple provides you with replacement products, easy-to-replace parts or accessories, such as a mouse or keyboard, that you can install to replace defective ones without the use of any tools. Note. Apple doesn't pay you to do the repairs yourself. If you require further assistance with this replacement, contact Apple at the number below, an Apple Retail Store, or an Apple Authorized Service Representative. If Apple decides to go with the DIY option, the following service process applies.

(a) Service in which Apple requires the return of the replacement product, part or accessory: Apple may require credit card authorization to cover the retail price of the replacement product, part or accessory and applicable shipping charges. Apple will ship you a replacement product, part, or accessory along with appropriate replacement instructions, if necessary, and requirements for returning the replaced product or part. If you follow the instructions, Apple will deauthorize your credit card and you will not be charged the cost of the product, part, or shipping costs to both destinations. If you do not return a replacement product, part, or accessory as instructed, or if you return a replacement product, part, or accessory that is not covered by warranty, Apple will charge your credit card the amount of the credit card authorization. If you are unable to provide credit card authorization, this service option will not be available to you and Apple will offer you an alternative service arrangement.

LIMITATION OF LIABILITY

(i) Exhaustive nature of the contract.

(ii) Data Disclaimer.

(iii) Limitation of Liability.

Under no circumstances will Apple be liable for:

a. any damages not caused by Apple's breach of this warranty document;

b. any loss or damage that was not a reasonably foreseeable consequence of Apple's breach of this warranty at the time you purchased the product;

c. losses associated with your business, loss of profits, data or opportunities.

GENERAL PROVISIONS

No Apple dealer, agent, or employee is authorized to change, extend, or add to this warranty.

If any term is found to be unlawful or unenforceable, it will be removed from this warranty without affecting the validity or enforceability of the remaining terms.

This warranty is governed by and construed in accordance with the laws of the country in which the Apple Products were purchased.

110215-Russia-Warranty-Edition-v1.1

Two (2) year Apple limited warranty on Apple branded products only

LEGISLATION ON THE PROTECTION OF CONSUMER RIGHTS

Important! The terms and conditions of the Apple Two-Year Limited Warranty do not apply to claims made under consumer protection laws.

For more information regarding consumer protection laws, visit Apple's website () or contact your local consumer law society.

WHAT DOES THIS WARRANTY COVER?

Apple Rus LLC, legal address: Russian Federation, 107031, Moscow, st. Petrovka, 5 (“Apple”) warrants that Apple-branded hardware devices and accessories contained in their original packaging (“Apple Product”) will be free from defects in materials and workmanship when used in accordance with the user manuals, technical specifications and other published guidelines by Apple for a period of TWO (2) YEARS from the date of original retail purchase by the end customer (“Warranty Period”). To obtain the protections provided by the Two Year Limited Warranty for your Apple Product, contact your local Apple service provider in most areas of the world (see “Obtaining Warranty Service”). If there are any defects in materials or workmanship, you may file a claim with Apple directly, even if the Apple Product was purchased from a third party.

Please note that all claims under the Apple Two-Year Limited Warranty are subject to the terms and conditions set forth in this warranty document.

In addition, Apple provides telephone technical support for a period of two (2) years from the date of delivery of the Apple product.

WHAT DOES THIS WARRANTY NOT COVER?

For detailed information about your rights to use the software, see the license agreement that accompanies the software.

In a country other than the country in which you purchased your Apple Product, your service options may be limited. If service for an Apple Product is not available in such country, Apple will notify you of any additional shipping and handling charges that may apply before providing service.

When you contact Apple by phone, call charges may apply depending on your location. For more information, contact your local network operator.

IMPORTANT LIMITATION.

YOUR RESPONSIBILITIES

Before returning your Apple Product for warranty service, please back up the data contained on the storage media, delete all personal data, and disable all security passwords. During warranty service, the contents of the Apple Product's storage media may be deleted, replaced, and/or reformatted.

Important! Do not open the Apple Product or remove any protective covers from the Apple Product. Opening the Apple Product or removing protective covers may result in damage not covered by this Warranty. Service on an Apple Product must be performed only by Apple or an Apple Authorized Service Representative (“AASP”).

APPLE'S OBLIGATIONS IN THE EVENT OF A WARRANTY CLAIM

(i) will repair the Apple Product using new or used parts that are equivalent to new in performance and reliability; or

(ii) replace the Apple Product with a product that is at least functionally identical to the Apple Product; or

(iii) will refund the price paid for the Apple Product upon return.

If defects are eliminated, the warranty period is extended by the period during which the product was not used.

The warranty period for the replacement product is recalculated starting from the date the product is delivered to the consumer.

OBTAINING WARRANTY SERVICE

WARRANTY SERVICE OPTIONS

(i) Service in service center. Apple may request that the Apple Product be returned to a retail store. Apple network or Authorized service apple center, providing Carry-In service. The Apple Product may be sent to Apple Repair Services (“ARS”) for service. Once you are notified that service has ended, you may immediately pick up your Apple Product from an Apple retail store or Apple Authorized Service Provider office, or the repair facility will ship the product directly to your address.

(b) Service where Apple does not require the return of the product, part, or accessory that is being replaced: Apple will ship to you, free of charge, the replacement product, part, or accessory, along with associated installation instructions, if necessary, and disposal requirements for the replaced product, part, or accessory. accessory

LIMITATION OF LIABILITY

(i) Exhaustive nature of the contract.

(ii) Data Disclaimer.

(iii) Limitation of Liability.

Under no circumstances will Apple be liable for:

a. any damages not caused by Apple's breach of this warranty document;

b. any loss or damage that was not a reasonably foreseeable consequence of Apple's breach of this warranty at the time you purchased the product;

c. losses associated with your business, loss of profits, data or opportunities.

SAFETY

GENERAL PROVISIONS

If any term is found to be unlawful or unenforceable, it will be removed from this warranty without affecting the validity or enforceability of the remaining terms.

This warranty is governed by and construed in accordance with the laws of the country in which the Apple Products were purchased.

The Product has a shelf life of five (5) years from the date of original purchase from a retail store by the end purchaser.

070715-Russia-Edition-Warranty-v1

Two (2) year Apple limited warranty on Apple branded products only

LEGISLATION ON THE PROTECTION OF CONSUMER RIGHTS

The Apple Two-Year Limited Warranty is a voluntary manufacturer's warranty. It provides rights independent of those under consumer protection laws, including, but not limited to, rights in relation to non-conforming goods.

Important! The terms and conditions of the Apple Two-Year Limited Warranty do not apply to claims made under consumer protection laws.

For more information regarding consumer protection laws, visit Apple's website () or contact your local consumer law society.

WHAT DOES THIS WARRANTY COVER?

Apple Rus LLC, legal address: Russian Federation, 107031, Moscow, st. Petrovka 5 (“Apple”) warrants that Apple-branded hardware devices and accessories contained in their original packaging (“Apple Product”) will be free from defects in materials and workmanship when used in accordance with Apple’s user manuals, specifications, and other published guidelines. for a period of 2 (TWO) YEARS from the date of initial retail purchase by the end buyer (“Warranty Period”). To obtain the protections provided by the Two Year Limited Warranty for your Apple Product, contact your local Apple service provider in most areas of the world (see “Obtaining Warranty Service”). If there are any defects in materials or workmanship, you may file a claim with Apple directly, even if the Apple Product was purchased from a third party.

Please note that all claims under the Apple Two-Year Limited Warranty are subject to the terms and conditions set forth in this warranty document.

In addition, Apple provides telephone technical support for a period of two (2) years from the date of delivery of the Apple product.

WHAT DOES THIS WARRANTY NOT COVER?

This warranty does not apply to any non-Apple branded hardware or software, even if packaged and sold with Apple products.

For detailed information about your rights to use the software, see the license agreement that accompanies the software.

In a country other than the country in which you purchased your Apple Product, your service options may be limited. If service for an Apple Product is not available in such country, Apple will notify you of any additional shipping and handling charges that may apply before providing service.

When you contact Apple by phone, call charges may apply depending on your location. For more information, contact your local network operator.

This warranty does not apply to: (a) consumable parts such as batteries or protective coatings that are subject to wear, unless the failure is caused by defects in materials or workmanship; b) cosmetic damage, including, but not limited to, scratches, dents and broken plastic port parts; c) damage caused by use with other products; d) damage caused by accident or as a result improper use, improper use, contact with liquid, fire, earthquake or other external influences; e) damage resulting from use of the Apple Product in a manner inconsistent with the user manual, specifications, or other published Apple recommendations; f) damage resulting from service (including updates and upgrades) performed by persons other than Apple or Apple Authorized Service Representatives (“AASPs”); g) Apple products that have been modified functional purpose or without the written permission of Apple; h) defects resulting from normal wear and tear or normal obsolescence of the Apple Product; i) cases where the serial number on Apple Products has been removed or damaged; k) Stolen Apple Products or Apple Products that Apple has reasonable grounds to believe have been stolen based on information provided by law enforcement authorities.

IMPORTANT LIMITATION.

Apple may not provide warranty service for equipment outside the country in which the device was originally sold by Apple or its Authorized Distributors.

YOUR RESPONSIBILITIES

Important! Do not open the Apple Product unless the user manual explains how to do so. Opening the Apple Product may result in damage not covered by this warranty.

APPLE'S OBLIGATIONS IN THE EVENT OF A WARRANTY CLAIM

If you make a valid claim under this warranty, Apple, at your option, will either:

(i) will repair the Apple Product using new or used parts that are equivalent to new in performance and reliability; or

(ii) replace the Apple Product with a product that is at least functionally identical to the Apple Product; or

(iii) will refund the price paid for the Apple Product upon return.

When you replace a product or part or receive a refund, any replacement item becomes your property and the item that was replaced or refunded becomes the property of Apple.

If defects are eliminated, the warranty period is extended by the period during which the product was not used.

The warranty period for the replacement product is recalculated starting from the date the product is delivered to the consumer.

OBTAINING WARRANTY SERVICE

International support information

Support and service provided by Apple

Free support provided by Apple

If you do not have Internet access or if your Apple Product does not function properly after accessing these resources, contact your Apple representative or, if possible, your Apple store. retail Apple (“Apple Retailer”) or an Apple Authorized Service Provider. They will help you determine whether your Apple Product requires service and, if so, will tell you which of the warranty service options described below will be available to you from Apple.

Prior to warranty service, Apple or its agents may require you to provide Proof of Purchase information, answer questions to help identify potential problems, and follow Apple's procedures for obtaining warranty service, such as packaging and shipping instructions. Apple Products when sent for service by mail, as described below.

WARRANTY SERVICE OPTIONS

Apple, at its sole option and depending on your particular circumstances (particularly the type of Apple Product), will provide warranty coverage under one or more of the following options, as applicable in your particular country.

(i) Service at a service center. Apple may require you to return the Apple Product to an Apple retail store or Apple Authorized Service Provider that provides service. The Apple Product may be sent to Apple Repair Services (“ARS”) for service. Once you are notified that service has ended, you may immediately pick up your Apple Product from an Apple Retail Store or Apple Authorized Service Provider, or the repair facility will ship the Product directly to your address.

(ii) Submitting for Service by Mail. If Apple determines that the Apple Product should be sent for service by mail, Apple will send you prepaid shipping labels and, if applicable, packaging materials so that you can ship the Apple Product to Apple Repair Services (“ARS”) or an Apple Authorized Service Provider in according to Apple's instructions. At the end of the service Repair Apple service or an Apple Authorized Service Provider will return the Apple Product to you. Apple will pay the cost of shipping the product back and forth, as long as all instructions are followed.

(iii) Do-It-Yourself (Do-It-Yourself) service. Under Self-Service, Apple provides you with replacement products, easy-to-replace parts or accessories, such as a mouse or keyboard, that you can install to replace defective ones without the use of any tools. Note. Apple doesn't pay you to do the repairs yourself. If you require further assistance with this replacement, contact Apple at the telephone number below, an Apple retail store, or an Apple Authorized Service Provider. If Apple decides to go with the DIY option, the following service process applies.

(a) Service in which Apple requires the return of the replacement product, part or accessory: Apple may require credit card authorization as security for the retail price of the replacement product, part or accessory and related shipping charges. Apple will ship you a replacement product, part, or accessory along with appropriate replacement instructions, if necessary, and requirements for returning the replaced product or part. If you follow the instructions, Apple will deauthorize your credit card and you will not be charged the cost of the product or part, or shipping charges, both ways. If you do not return a replacement product, part, or accessory as instructed, or if you return a replacement product, part, or accessory that is not covered by warranty, Apple will charge your credit card the amount of the credit card authorization. If you are unable to provide credit card authorization, this service option will not be available to you and Apple will offer you an alternative service arrangement.

LIMITATION OF LIABILITY

(i) Exhaustive nature of the contract.

(ii) Data Disclaimer.

(iii) Limitation of Liability.

Under no circumstances will Apple be liable for:

a. any damages not caused by Apple's breach of this warranty document;

b. any loss or damage that was not a reasonably foreseeable consequence of Apple's breach of this warranty at the time you purchased the product;

c. losses associated with your business, loss of profits, data or opportunities.

SAFETY

Apple stores and uses customer data in accordance with the Apple Customer Privacy Policy, the text of which is posted on the website.

GENERAL PROVISIONS

No Apple reseller, agent, or employee is authorized to change, extend, or add to this warranty.

If any term is found to be unlawful or unenforceable, it will be removed from this warranty without affecting the validity or enforceability of the remaining terms.

This warranty is governed by and construed in accordance with the laws of the country in which the Apple Products were purchased.

The Product has a shelf life of five (5) years from the date of original purchase from a retail store by the end purchaser.

020615-Russia-Warranty-Edition-v1

iPhone warranty service in Russia has always been Apple's Achilles heel in the Russian Federation - too many questions related to this constantly arise among buyers Apple smartphones. Over the years the situation has improved somewhat, but still buying an iPhone Abroad, many are not sure that the device will be serviced in Russia. Together with Apple, we decided to dot the i's.

Today we indicated that in addition to the A1778 model, which is officially supplied to the Russian Federation, the iPhone 7 model A1660 is also entitled to warranty service in Russia. Despite claiming this, some readers persistently said that the A1660 would not be repaired under warranty in Russia.

Since we always pay attention to your feedback, we decided to double-check the information - what if something has changed, or an Apple employee misled us? We quickly contacted a company consultant, who confirmed the readers’ words: the A1660 is not serviced in Russia.

How can this be if just a couple of weeks ago we were told the opposite? We could not leave this issue unresolved, fortunately the consultant met halfway and promised that a senior specialist would contact us to resolve the issue. 5 minutes later the phone received a call - and not from somewhere, but from the city of Cork (Ireland), where the European Apple office.

In the conversation, the senior specialist noted that the consultant we had just chatted with had been misinformed and therefore provided irrelevant information. In fact iPhone case 7 The A1660 will be serviced under warranty in Russian service centers on the same basis as the A1778. On at the moment Even some Apple employees may have incorrect information on this issue, let alone representatives of authorized service centers. Therefore, when readers called and inquired about the services, they were told that the warranty for the A1660 was not valid in the Russian Federation. However, some were still given reliable information.

If they still give you false information regarding the iPhone warranty, feel free to show them/send them a link to this article.

Few device owners are interested in the warranty conditions for their gadgets. Some people initially consider this possibility a utopia, while others, on the contrary, have experience warranty repair, but only a negative experience. However, in the case of Apple technology The warranty is not a myth, and it is still worth applying for warranty service. A much bigger myth is the stereotype that Apple gadgets don’t break: they break, of course! This is probably why the company provides not only warranty repairs for its devices, but also - don’t be surprised - their complete replacement.

Conditions under which an iPhone can be replaced under warranty

Indeed, if the device functions poorly (there are gaps, the camera does not work well, the network disappears, etc.), and this is not the owner’s fault, the iPhone can be used without special problems exchange for a new one. You may qualify for such a replacement if:

you have been using the gadget for less than a year;
it has never been repaired;
carefully used (the phone does not have mechanical damage, traces of flooding, etc.);
There is no unlicensed software installed on the phone.
The device has Russian certification.

As for the last point, the fact is that only equipment with PCT certification is covered under warranty service in our country. “American” iPhones are clearly deprived of the right to warranty service; the situation with “European” devices is not so simple: the service center can take them for service if it has its good will, but it is not obliged to do this.

Finding out whether your iPhone is covered by warranty is easy and simple: just find the “About this device” item in “Settings” and enter the serial number indicated there on the Apple website. In response, the system will inform you about the presence of a warranty and its duration, or about the reasons why it does not apply to your device, for example, if it was purchased outside of Russia.

Possibility of paid warranty replacement

Even if your gadget falls under these restrictions, say, its operation was far from careful and was accompanied by depressing falls, swims and other extreme adventures, you still have the opportunity to profitably exchange it for a new one for an additional fee. This service from Apple will help out in situations where the cost of repairs is comparable to the cost of a new device. The only requirement is that the gadget should not have been repaired before.

Should I keep the receipt for the purchased iPhone?

The peculiarity of Apple technology is that when purchasing any device with Apple logo, for warranty service you do not need either receipts or warranty cards - you just need to know the serial number. However, it is still worth keeping the cash receipt, since it serves as confirmation of the purchase and a compelling reason for a particular store to accept the device for service. In addition, a check will be required for iPhone unlocking, if you accidentally forget your password, answers to verification questions, or the information you provided when you signed up for iCloud.

Speaking of checks: Apple devices By type of guarantee they belong to one of two groups. The first one is subject to the so-called receipt guarantee (iPad, iPod, Mac, and also Apple Watch and Apple TV), for the second - a guarantee from the moment of activation (iPhone). At the same time, not only the device itself, but also all its components are covered by the warranty, which means that junk headphones, for example, can also be easily replaced with new and working ones.

And yet, the main way to avoid problems with warranty service for Apple equipment is to choose right place purchases. Only from a trusted seller will you purchase the most trouble-free device, reducing the number of possible “ weak points"before the manufacturing defect.

Having heard for the first time - worldwide iPhone warranty, I thought that an Apple iPhone purchased in any country, if a warranty case occurs, is subject to warranty repair or replacement with new phone at absolutely any Apple representative office. But in reality, everything is a little more complicated; the worldwide warranty for Apple products is valid only in the stores of the company itself, but not in Apple resellers. Therefore, if you bought an iPhone outside the CIS countries, then a simple authorized Apple reseller located in your city usually denies the warranty (although there are exceptions).

Not knowing about such warranty features, some users buy an iPhone abroad, hoping that in case of a warranty case, all possible problems will be resolved at the official representative office of the reseller.

If you permanently reside in the CIS, and there is no Apple service in your city, then buy iPhone is better on the spot, but in this case you will have to rely on the guarantee of your operator cellular communication, engaged in the sale of iPhones. Look for reputable sellers with good reviews.

iPhone warranty period
The standard iPhone warranty period is 1 year. iPad tablet And iPod player Apple's standard limited warranty is also one year. If desired, the warranty can be extended to two years, for that Apple provides the opportunity to purchase the AppleCare Protection Plan extended service support program. If you decide to extend your iMac's warranty or MacBook Pro, then you can extend it up to 3 years. The cost of this package depends on the device and region of residence. Therefore, the cost of additional one-year warranty service may vary from $50 to $100.

How to check iPhone warranty
When did you buy yours new iPhone, then upon first startup, any user must go through the activation procedure, and the Apple warranty begins from the moment the device is installed.

You can check the iPhone warranty on the official Apple website. Follow the link - Apple Warranty Support, enter it and click Continue.

If you entered your serial number correctly, then this service service and support will display the model of your device (iPhone or MacBook laptop) and warranty information.

Let's see what the system showed in our case. We see the model of our phone - Apple iPhone 4. In the column Technical support by phone - the deadline has expired, apparently now a telephone call to the service technical support became paid. It was free for 3 months from the moment of first activation.

Well, the right to service and repair is still valid until December 20, 2013, perhaps everything is correct, we performed the first launch and activation on December 20, 2012, that is, exactly 1 year ago from the end of the warranty period.

The ability to use an online warranty service check for Apple products can be useful to users who decide to purchase either a new or used iPhone, iPad or other Apple gadget.

The only thing that is not entirely clear is whether Apple's worldwide warranty will apply after iPhone already repaired under warranty local operator, officially selling Apple brand phones?

On January 1, 2014, Apple changed the rules for warranty service in Russia. Today, authorized service centers will repair gadgets regardless of the country of their manufacture. By purchasing new product With such a popular company, most consumers are completely confident that no problems will arise during the operation of the device. However, it is worth carefully studying such an issue as the iPhone warranty.

You can learn directly from iPhone 5s sellers about the so-called worldwide warranty for the device. Unfortunately, many consumers do not prefer to go into details, assuming that if it is available, in the event of a warranty incident, any official representative of the company will accept the iPhone. In fact, the situation is much more complicated than might be expected.

Features of warranty service for Apple products

In connection with the many questions regarding the warranty for Apple devices, as well as the conditions for its provision within Russia, several nuances should be mentioned at the time of the occurrence of a warranty case:

Any Apple products, the sale of which is not prohibited in our country, are subject to warranty service;
The warranty period for the device begins from the moment of purchase of the product, subject to confirmation of the purchase with the appropriate document. The warranty period for Apple products will be 1 year;
Service support is provided exclusively by authorized technical centers Apple company;
Separately, it is necessary to note the warranty for iPhone 5s and 4s. Thus, authorized centers do not provide warranty service on iPhones, since a worldwide warranty is not provided for these device models. Please note that replacement with a new gadget, as well as its repair, can only take place in the country of its initial sale. In other words, if you purchase a device in the UK, it will only be covered under warranty there. In Russia, for questions regarding the warranty on the iPhone, it is recommended to contact directly the seller or the cellular operator from whom you purchased the gadget. Don't forget about this. In order to check whether a device is under warranty, you just need to go to the company’s official website. You will need to enter the iPhone serial number and find out whether the device is included in the general database.

Service centers should accept iPhone 4, iPhone 4s, iPhone 5, iPhone 5s for repair without any obstacles. It should be noted that in the case of the iPhone 5, additional programs warranty service, repair and replacement of components. The reason for this is that there are several unpleasant issues associated with this model. For example, replacing a defective HOME button, which is typical for A1429 models. IN in this case, the service center technicians will be required to replace the faulty component with a new one, even if the warranty period has already passed. The same scheme provides for the replacement of defective batteries. If the device malfunctions, you should contact the center and replace the faulty battery with a new element.

How not to get an iPhone warranty waiver

The first thing to remember is at the time of purchase iPhone models 5s or 4s in Russia, you need to be aware that the cost of warranty service is already included in the price of the product. The need to purchase an iPhone as cheaply as possible is the first step to purchasing a device without an actual warranty. Sell cheaper new iPhone 4s is a scheme that operates exclusively on the wholesale market. Consequently, purchasing a product at a price close to the wholesale price leaves no chance of obtaining the required warranty coverage in Russia.

Secondly, if the device breaks down, you should not carry out repairs from a familiar specialist, since unauthorized opening of the product entails refusal of subsequent warranty service. When you contact the service center after trying to solve the problem yourself, you should not hope for warranty repairs. In this case, the owner of the mobile device will have to pay for the repair work personally.

Third - new device needs careful handling, despite the fact that only high-quality materials and components were used in the process of its manufacture and assembly. Moreover, you should not allow moisture to get inside the product. iPhone device equipped with special wetness sensors, which, when triggered, automatically remove all warranty obligations. In this case, the sensor can operate even if moisture enters at the moment using iPhone in the rain. It is highly recommended to avoid this.

Conditions for exchanging iPhone 5s for a new mobile device

Exchange procedure poor quality goods– this is a forced event that occurs when any technical defects are discovered in the device. To return cash or exchange for a new phone, it must have shortcomings that can be eliminated in independently impossible, as well as non-compliance with the stated characteristics of the manufacturer.

Note that the shortcomings of a given model of mobile device can be quite obvious, which are revealed during an external inspection of the product (case defects, play, etc.), as well as implicit, which cannot be detected when examining the phone (they are discovered exclusively during use them).

In accordance with the requirements of the law, the buyer of a low-quality device has the right to demand immediate repair or a reduction in its value. In addition, it is possible to exchange for the same model mobile phone or for another product with subsequent price recalculation. If the phone has suffered a complex technical breakdown, the consumer cannot count on repairing the device. In this case, only a refund or exchange is expected.

Rights of the buyer of an iPhone 5s of poor quality

If a consumer discovers a defective iPhone 5s that is caused by production reasons and is not the result of careless use by the client, he has every right to:

Replacement of the mobile device with an identical one, without faults;
Replacement with a completely different product, with recalculation of the cost;
Requirement to reduce the price of products that is commensurate with damage and defects;
Repair in technical service the seller or reimbursement of costs for repair work at other service centers;
Refusal of low-quality goods, full refund of its cost.

Rights of a buyer who purchased a defective iPhone 5s

When a defective mobile device is detected, the buyer has the right to exchange it:

If the product requires additional inspection to determine the cause of the defect, it must be replaced within 20 days;
If another iPhone 5s is not available, the retail outlet must provide the client with another one for temporary use. mobile device most similar in distinctive characteristics to the iPhone 5s. Please note that the device must be delivered within 30 days;
If the purchase of goods was carried out in remote areas, then the exchange of the device is carried out at the time of the first arrival of the product in this territory.

Provided that the consumer does not completely agree with the terms of product exchange or refund, it is recommended to contact a lawyer for advice.

Advice! Carrying out iPhone repair 5s is quite complex and painstaking work. To receive a working device in the shortest possible time, you must expect to pay a considerable cost for the goods. It is important to carefully study the terms of the contract.

To support the purchase of an iPhone

To support the purchase of an iPhone model, we suggest that you familiarize yourself with the statistics of warranty cases in Russia:

No more than 1% of consumers of this product apply for warranty service;
The period of warranty repair or replacement of a component with a new one, as a rule, is at least 7 working days;
In Russia, not a single case of repeated requests for service of the same iPhone mobile device has been recorded.

As for the quality characteristics of Apple equipment in general, in this case you need to pay attention to the following: repairs are not provided iPad models And iPod touch. Carrying out repair work and replacing all components is carried out exclusively in the factory. These models are distinguished by the absence of external screw fastenings.

It should be noted that after the device is repaired or certain parts are replaced, the phone will return to its owner in its original condition, that is, without installed applications and programs, as well as without accumulated personal data. Therefore, before carrying out repairs at a service center, it is necessary to perform a backup.

Today, the new iPhone is a fairly successful replacement for most gadgets (camera, audio player, etc.), which were previously purchased separately. You can find out all the information you need on the official website of the manufacturer. Knowledge of how to properly perform inspections warranty obligations can be very useful for those who decide to become the owner of an iPhone.

Right to iPhone service. How to Check Apple Iphone Warranty by Serial Number

Two (2) year Apple limited warranty on Apple branded products only

Two (2) year Apple limited warranty on Apple branded products only

Two (2) year Apple limited warranty on Apple branded products only

Conditions under which an iPhone can be replaced under warranty

Possibility of paid warranty replacement

Should I keep the receipt for the purchased iPhone?

Features of warranty service for Apple products

How not to get an iPhone warranty waiver

Conditions for exchanging iPhone 5s for a new mobile device

Rights of the buyer of an iPhone 5s of poor quality

Rights of a buyer who purchased a defective iPhone 5s

To support the purchase of an iPhone

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