After a thunderstorm, the tricolor TV receiver does not turn on. Tricolor TV receivers and their main malfunctions

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Many users are faced with the problem of satellite receivers breaking down. They fail unexpectedly and cause a lot of discomfort to their owners. Some want to avoid tedious trips to service centers, waiting for the device to be fixed and prefer to buy new receiver. But don’t rush, because most problems can be fixed on your own. In this article we will talk about the causes of breakdowns, the most common problems and give a few practical advice. And you decide whether you can fix the device yourself or whether you still need to resort to the help of qualified specialists.

If you decide to disassemble the receiver and fix the problem yourself, pay attention to the following symbols:
Triangle with exclamation mark inside means Safety. This symbol warns that activities and situations involving parts marked with this symbol may result in damage to accessories and the equipment itself.

A triangle with lightning inside means Threat. The sign warns of danger. If you do not take precautions, you can harm your own health or life.

Circle with English letter i inside means Information. It informs all users about problems that may arise.

Before looking for faults in the receiver itself, check the serviceability of the cable and heads

Very often, the antenna wire connecting the “head” to the set-top box is broken or damaged. This breakdown cannot be noticed visually; for this you need a special device - a digital multimeter. If you do not have such a device, you can use a regular low-voltage incandescent light bulb from a mobile phone or flashlight. Connect the core being tested into a gap electrical circuit with battery and light bulb. If you see that the light comes on, everything is fine; if not, the wire is damaged.

2. Checking the serviceability of LNB “heads”

To check the serviceability of the “head”, you should disconnect the disks (if you have several converters) and connect each of them in turn to the set-top box.

Consider the following typical faults receivers:

1. The receiver does not turn on when connected to the network:

- Need to check back panel Perhaps the switch there is in the “off” position.
— You may have to repair the power supply of the Tricolor TV receiver.

2. The set-top box turns on, but the screen blinks:

— the power supply does not work.

3. The receiver turns on and “boot” appears on the screen:

— There was a software failure on receiving equipment, you will have to return the receiver for flashing.
— The motherboard has failed.

4. The receiver turns on and all the symbols light up on the screen:

— It is necessary to reflash the receiver because a failure occurred software.
— The motherboard of your receiver is faulty.

5. The set-top box is functioning, and the inscription “Short circuit!” appears on the screen. Check antenna cable!”, translated as “Short circuit! Check the antenna cable." In this case, you can do a little diagnostics yourself.:
— Antenna cable disconnect from the receiver, and if the inscription on the screen disappears, then the problem is satellite converter or antenna cable.
— Check the antenna cable for short circuit.
— If you disconnect the antenna cable from the receiver, and the inscription on the screen does not disappear, then repair of the tuner unit will be required.

6. The receiver is operating, but the picture on the screen crumbles, the sound cuts out, and the following messages periodically appear: “no signal”, “no sound”, “no image”, “DRE coded channel”. To your satellite receiver arrives weak signal:

— The antenna cable that leads from the antenna to the receiver is damaged.
— The tuner unit has failed.

— The satellite converter is faulty.
— They worked external factors: The antenna is obscured by an obstacle or adverse weather conditions.

7. The satellite set-top box works, but the channels cannot be decoded, because the text “DRE encoded channel” appears on the screen, and in the “Status” menu it says “no module”:

— The cryptomodule has failed.

8. The receiver turns on, and its display displays the message “ER31″:

— The motherboard is faulty.

Attention: If you are under warranty, before taking the receiver into service center and demand that it be repaired using the warranty card, please note that the warranty is not valid if:

visible mechanical damage, seals, screws and other marks are broken;
the equipment was installed incorrectly or by unauthorized personnel;
the set-top box was programmed incorrectly;
incorrect switching was carried out, the device was connected incorrectly;
the terms of use of the receiver were violated;
cables or cords were not connected correctly.

Regarding the warranty for satellite dishes, then it does not apply under force majeure circumstances (hurricane, vandalism, etc.) or if they were installed incorrectly or by unqualified personnel.

What causes device malfunctions

The most common reason why a device stops functioning is a broken power supply. Its malfunction can be caused by loss of capacity, defects in diode bridges, long period constant use and other factors.

An equally common cause is a malfunction of the satellite dish. This is evidenced by a jumping image, a barely perceptible signal from the satellite, and difficulties with the signal for most of the channels. The reason for this may be excessive snowfall, which clogs the antenna connection and makes it difficult to receive the signal.

But if the signal itself is simply excellent, and the image is of poor quality, then this indicates a failure motherboard. With such a malfunction, resetting settings and flashing the firmware is unlikely to be effective. In this case, it is better to take the receiver to a specialist who will replace components and repair the equipment.

Now, dear users, after carefully studying all the information, you can try to find the cause of the receiver malfunction yourself.

But if you are not confident in your abilities, contact a professional. And if you have additional questions related to your receiver, you can ask and write here. Someone will answer you and help you, don’t hesitate, because our resource provides all the information you need.

ayf 28-06-2014 21:09

Colleagues who have a tricolor or another plate. Has anyone thought about installing lightning protection on the cable? If they did, what did they put in?

kaka 28-06-2014 22:20

So it seems like this is not specified in the instructions, but at least at NTV+. Read the instructions and call the support again.

APavel 29-06-2014 03:25

A certified office installed it for me and didn’t say anything about this. There is not a word about this in the manual. The house is probably equipped, but I’m not on the top floor, so I don’t even think

ayf 29-06-2014 12:06

TENCH 03-07-2014 13:48

quote: Originally posted by ayf:

Tricolor replied that there was no need.

Most likely, at the input of the device there are (back-to-back) powerful diodes that will protect against interference... That is. There are literate guys sitting in Tricolor...

kaka 03-07-2014 18:35

Yes, during a thunderstorm, my signal generally disappears, and therefore, during a thunderstorm, everything is turned off.

Phantom1977 03-07-2014 18:49

Doesn't work during a thunderstorm...

APavel 03-07-2014 22:59

At this frequency (2.4 GHz, if memory serves), water vapor allows the wave to pass through, but the smallest debris that lives there does not. Therefore, clouds over the city of Moscow most likely will not transmit the signal, but somewhere in the region they will. And don’t forget where the satellite for the middle zone hangs; for example, the sun may be shining above the house, and the receiver will show “no signal” when there are heavy clouds over Novogireevo

kaka 04-07-2014 22:31

quote: Originally posted by Comrade Beria:

Does ionization in the atmosphere have anything to do with it?

That's it!

shooter001 07-07-2014 23:40

But at my dacha, even in snowfall, the tricolor doesn’t work...

spiritcraft 08-07-2014 10:44

Ku-band, low atmospheric noise immunity.

Maxim V 11-07-2014 13:11

A month ago, a friend of mine - it was as if lightning had struck the dish - the receiver burned out - the TV too - the dish and cable were not damaged. The TV was repaired - the receiver was thrown away.

ayf 11-07-2014 15:56

quote: Originally posted by Maxim V:
A month ago, a friend of mine - it was as if lightning had struck the dish - the receiver burned out - the TV too - the dish and cable were not damaged. The TV was repaired - the receiver was thrown away.

I saw the consequences of a lightning strike in RRS. Despite the fact that lightning protection was done according to all the rules. We had to change a lot of equipment. Pieces of microcircuits in the LAZ were swept away with a broom...

Duga 12-07-2014 12:20

Good afternoon. They installed NTV+ with a 90cm plate, which in fact is an ellipse 107 * 97cm. Advice from the Internet about directing it in our area to the sun at 13.40 turned out to be crap both vertically and horizontally (I think the installers are throwing in some misinformation to confuse them). The reception is good, by the way, neighbors on the left and right with 50-centimeter tricolor dishes are complaining in the rain.

Comrade Beria 12-07-2014 15:30

They installed NTV+ with a 90cm plate, which in fact is an ellipse 107 * 97cm. Advice from the Internet about pointing it in our area towards the sun at 1:40 p.m. turned out to be crap both vertically and horizontally (I think the installers are throwing in some misinformation to confuse it).

For NTV+, a diameter of 60 cm or an ellipse of 60x55 is sufficient.
The direction is almost to the south, about 180 degrees. Which roughly corresponded to the previous clock time at 13:25-13:40. But thanks to the runt Medved, the time is now off, the astronomical and political do not coincide by a couple of hours.

quote: Originally posted by Duga:

I heard that tricolor and NTV are broadcasting from the same satellite. So it turns out that they can be received (without turning the antenna) at the same time? I’m reading - it seems possible, but one has left polarization and the other has right polarization. So here’s a converter with circular polarization, perhaps?

It's fundamental there different systems signal encoding. Despite the fact that normal converters can perceive different signals, encodings for NTV+ and Tricolor have the viaccess and drecrypt specifications, respectively. Receivers released for one system do not understand the signal from another by default.

Duga 12-07-2014 16:14

Thank you Comrade Beria.

Comrade Beria 12-07-2014 17:13

quote: Originally posted by Duga:

I have two more free outputs on the converter. Is it possible to extend a cable from one of them, buy a tricolor receiver and a card, will it show tricolor?

You need to look at the specification of the converter. If the outputs are not parallel, but independent, then a separate output connected to the receiver with drecrypt can probably work with Tricolor. The main thing is that the converter has outputs independent from each other and is able to understand different signal polarizations. And the receivers will decipher it.
But if it will connect to one TV, then it’s probably easier (and perhaps cheaper) to buy an additional CI (common interface) module for the receiver. Let's say my tricolor module has such a connector - and if you insert a Viaccess decryption card, you can watch NTV+ (NTV+ channels, oddly enough, are still being picked up by me - only because of encoding they are not played back).

The company Tricolor, well known to many, provides optimal access to quality satellite television using special equipment. In order for the system to work as smoothly as possible, you will need to strictly follow the instructions for using this system. If you neglect this rule, the equipment will break down from time to time and certain failures will occur. For example: the Tricolor receiver says boot and does not turn on. In this article you can find out why a system failure may occur and how to fix it yourself.

System failure digital television quite often occurs due to breakdown or incorrect setting receiver. This is a specially designed device that operates on the action of certain mechanisms. If minor damage occurs in the device, or if certain settings were entered incorrectly, the equipment completely fails. The set-top box simply stops working and a corresponding message appears on the screen. You can deal with many of the reasons causing the failure yourself. The main thing is to know how to solve a particular problem.

The reasons why there is no signal on the GS 8300 or GS U510 and it does not boot and does not respond to the set-top box remote control may be different. The problem must be solved by determining what to do with the equipment if the breakdown occurs after a thunderstorm. Now we’ll find out what to do if the tuner fails and what boot means, and how to fix it similar problem. There can be many reasons for a receiver to break down.

The most common reasons why the Tricolor TV receiver does not work and there is no signal:

Lack of food;
Mechanical failure;
Illiterate software installation;
There is a problem with the settings.

If a malfunction occurs in the television, first of all you should check the Tricolor TV set-top box and the power supply. For this purpose, you need to check the serviceability of sockets and wires, determine whether the adapter is connected correctly to the network, it is very important to understand whether all wires are connected to the installed equipment. Quite often, already at this stage it is possible to detect the cause of the breakdown and carry out corrective work. If during the inspection the adapter is found to be damaged, you will need to contact a specialist to replace it.

Another reason for the failure is a broken control panel. Failure of such a plan arises on the following grounds:

Low battery. In this case, you need to replace it, completely eliminating the problem.
The remote control itself has failed, then you will need to purchase a new one.
The element receiving the signal has failed. This problem can only be corrected by a qualified technician.

A failure in the television system can occur due to incorrect firmware of the device, a system that is fully responsible for all processes occurring. If it was discovered this problem, you will need to reboot the equipment by setting in the settings standard parameters, after resetting all old settings.

What to do if the Tricolor receiver does not turn on

If, during the process of studying the state of the equipment, problems with the receiver were discovered, they can be eliminated based on the detected causes. Here are the main options:

If power problems are detected, you will need to carefully check normal connection to the outlet, check the power source and cable integrity.
Damage to the remote control may result in no signals being received by the remote control. The reasons for the breakdown may be purely technical plan– penetration of moisture into the device and basic wear of power parts. Correcting the breakdown will depend on which of these factors was discovered. Often a simple battery change is sufficient.
If there is no image on the screen completely, if the current picture is frozen, you will need to check to see if the standby mode is starting. It is very important to double-check the reliability of the wire connections.

If you are unable to eliminate the cause of the breakdown yourself, you should invite a repairman to your home. He will diagnose the equipment and resolve all issues on the spot. To successfully carry out repair work, you can call the service center and act under their guidance.

What to do when the boot message appears on the Tricolor receiver

If a system malfunction manifests itself in the form of a boot message appearing on the TV, you will need to establish the exact cause of the equipment malfunction. The inscription very often appears due to a failure in the settings and can be resolved as follows:

You need to go to the “Settings” menu and click on the special “Reset” tab. This action requires mandatory confirmation.
After this, a line will appear for entering a password there. Here you will need to dial the combination 0000. This standard code for all modern receivers.
After standard authorization, you need to install mutual language interface, primary time zone, operator and location.
When searching for TV channels, experts recommend running auto mode, due to which savings will be made a large number of time.

After changing the color scheme of the indicator, you must save it installed settings. This will help you not to lose the information received. If you strictly follow the instructions, you can correct errors in a few minutes, without having to repeat it several times.

How to fix a Tricolor receiver if it does not respond to the remote control

If certain malfunctions occur in the operation of the equipment, it is worth checking that the receiver is connected correctly. For this purpose, it will be necessary to check for correct connection receiver, examine the condition and position of the wires. If there are power problems, the device will not light up. indicator lights. LEDs light up only when the equipment is running.

If after the checks no problems were found, if the receiver does not work, it is worth checking the state of the switch located on the back of the device. In most cases, it is accidentally deactivated during installation or during cleaning. After normal switching on, the system immediately begins to function normally. The inscription boot almost always indicates a technical or software malfunction equipment.

Summing up

If from time to time the TV does not have a signal from the Tricolor TV provider, if the system often turns off on its own, the problem can and must be solved, and you can do it yourself. In most cases, reinstalling the software is sufficient. If you cannot solve all the problems yourself, you need to seek help from the service center staff. At the same time, a Tricolor client can always count on receiving a free consultation.

The receivers of many Tricolor subscribers may stop turning on. How to check the receiver, and what measures to take if a malfunction is detected.

Failure to turn on the receiving equipment may be due to:

Supply of food;
Switching the TV to another connector;
Technical work at the provider;
Problems with the antenna;
Signal conversion in the converter has stopped;
Damage to the cable or F-connector;
Software failure;
Technical malfunctions in the operation of the receiver;
The remote control does not work.

To detect the problem, the user himself can carry out simple steps, which involve diagnosing equipment. Moreover, it is possible to evaluate the performance of individual links or the entire signal supply chain from the antenna to the receiver.

Familiarization information before self-diagnosis - special symbols

A Tricolor subscriber, if he has certain knowledge and skills in electrical diagrams or power circuits, he can diagnose a broken receiver with his own hands. This will avoid long-term restoration of the receiver’s functionality in service centers. Having decided to open the equipment, the user must know the special symbols used on internal elements.

Triangle with an exclamation point inside

The meaning of the designation is safety. If this warning is marked on some parts, handling these parts may damage accessories or the receiver itself.

Triangle with lightning inside

The meaning of the sign is a threat. Lightning indicates danger during opening or situations where elements are being handled. Danger involves harm to health or life.

Circle with English letter i

The designation provides information about problems and malfunctions that may arise during work.

Nutrition problems and their solutions

The first priority is always to check the power supply:

Is the plug plugged into the socket?
Is the power supply OK?
Correct connection of the power supply to the network;
Is the wire disconnected from the console, because sometimes children can accidentally remove it;
The power switch on the rear panel should be in the On position.

Models of older receivers typically have an external power supply. The power problem may be a malfunction of this element. Tricolor user can buy new block and enjoy watching television.

On new models, the power supply system is located inside the case, which complicates the repair task. Power may not be supplied due to lost capacity, defective areas on the diode bridges. Also, a unit that is used for a long time may fail over time. During repairs, you will need to replace the capacitor, which is swollen. Having disassembled the receiver case, you can immediately distinguish the power supply. By disconnecting it from all the boards, a skilled craftsman will be able to replace the failed elements.

Video: how to replace the power supply on the GS8300 receiver

To simply replace a capacitor you will need:

Soldering iron;
Screwdriver;
Soldering flux;
New capacitor.

The element to be replaced is purchased after opening the case. You should purchase a capacitor of the same capacity that matches the previously installed element.

When opening a part, the location of the element must be observed. When soldering a new capacitor, observe all boundaries.

Repairing the power supply will allow the current to flow again. If power is supplied, the indication is activated. Maintaining the “non-switchable” state in the presence of an indication is associated with other breakdowns.

Message No signal on TV

When a message appears, the subscriber first checks the likelihood that it is coming from the receiver and not from the TV. The indicators on the receiver light up, and when you press the buttons, a response occurs. When you call up the Receiver Menu, the device displays the corresponding window. This means that the equipment is correctly connected to the TV, and the error is related to the operation of the receiver.

If the weather is good outside and the provider does not carry out technical work (information about technical work presented on the company’s website or displayed in advance on the Info Channel), then the message may arise due to the following reasons.

Antenna offset

The antenna goes astray under the following conditions:

Bad weather;
Poor fixation;
Long-term operation;
Fall of a heavy object.

A displacement of 1 cm causes the signal to disappear. The user needs to analyze the rigidity of the fastening. If the fastening is found to be weak, adjustment will allow you to achieve the desired signal range. The signal is monitored on the television display during the period when the “Settings” section is turned on in the receiver Menu.

The location of the antenna changes by slowly rotating in different planes. You should not make turning steps of more than 1 cm. After turning, wait 5-6 seconds until the signal is set.

After the initial adjustment, it is necessary to perform a fine tuning operation so that the corresponding signal parameter scales are filled at the level of 70-80%. The final step involves securing the pole bolts to the antenna.

When a large object falls on the antenna, it leads to changes in geometry, which requires a change of equipment.

Often, independent changes in position do not bring positive results. A dish installation and setup technician will be able to quickly set up the signal. The cost of services depends on the region and location of equipment installation.

Cable damage

The subscriber should check the cable from the dish to the receiver. If a broken area is identified, the wire should be restored using available tools and an F-connector (if there is only one damaged area). Repair stages:

Cut the wire in the area to be restored;
Clean connecting areas;
Use F-connector on stripped ends;
After fixing the connection, screw on the electrical tape.

The operation is not performed if the rupture occurs again. A new wire must be used. Some technicians, without visually identifying a break, identify hidden defects in the cable using a tester.

Problems with F-connector

A cable coming out of the connector may cause a lack of signal. It is required to screw it back under force. A damaged connector can be replaced.

Problems with the converter

The converter is one of the connecting links in the signal transmission chain. Being constantly outside, he takes on the weather influences and Negative influence external environment. When purchasing equipment you are given warranty service within 1 year. In practice, the part is used for 3-6 years.

An ordinary user will not be able to detect a breakdown. If other options for signal deficiency are excluded, the part should be replaced.

A new converter can be purchased at the sales office. Replacement instructions:

Disconnect the element from the fastening;
Without moving the antenna, secure the new converter;
Check the range of signal stability on the corresponding scales displayed using the receiver menu on the TV;
If the settings are lost, re-adjust the plate.

When you call a support specialist, you will have to pay for the services of identifying the problem and installing a new part if replacement is necessary.

Interference on the way to the satellite

Interference is various objects that appear on the signal transmission line from the satellite to the antenna:

Tree branches;
Construction of a high-rise building;
Snow accumulation.

The method for removing an obstacle depends on the object that has arisen. The subscriber can simply reinstall the antenna to clear the signal path. After the transfer, you will need to configure the signal again.

Checking the serviceability of LNB “heads”

The functionality of the “heads” is determined after the disk drive (several converters) is turned off. After which each one is connected to the receiver.

The receiver does not turn on from the remote control

If there is no response to the remote control buttons, you should perform the action using the button panel on the receiver itself. If the actions are performed, then the receiver is functioning. After changing the batteries in the remote control, check the control using the remote control again. Operation did not resume - you need to use a different remote control.

Craftsmen can try to check the functionality of the remote control in another way. A camera is used for this mobile phone. Point the remote control LED at the camera that is turned on.

While looking into the camera and pressing buttons at the same time, monitor the LED indication:

If after changing the batteries the LED does not start blinking, then you should buy a new remote control.

Repairing a device with rare glows is carried out by disassembling the case and cleaning the surface of the board with a damp cloth, soapy water and a dry rag. After all cleaning operations, dry the parts and assemble the remote control. If the flash does not become constant when viewed through the camera, a new device is required.

Technical malfunctions of the receiver

The receiver is the link responsible for receiving the signal and transmitting the video stream. Technical components of the device may break down or software problems may occur. The receiver itself has a warranty period (1 year), during which specialists must repair the device.

If after finishing warranty period If a breakdown occurs, then you can self-diagnosis or take it to a service center. Problems that often occur are displayed as errors on the TV screen or the device itself. Please note that the following errors are specific to some models:

DRE 5000, 7300, 5001;
DRS 5003;
GS 7300, 8300, 8300N, 8300M.

For other receivers, the same errors may occur.

When turned on, the receiver screen flashes

A flashing display indicates a faulty power supply. This may be due to a power surge. Application surge protector or a stabilizer will protect against damage.

When turned on, Boot appears on the screen

The letter combination “BOOT” indicates two problems:

Software failure, which requires flashing the device;
The motherboard is not working properly or is broken.

You can reflash the device yourself by finding software for this receiver model. In such a situation, the user loses everything warranty obligations equipment supplier. If the re-flashed receiver does not start sending a signal, then they resort to replacing the motherboard.

The motherboard is replaced at a repair center. There are brave souls who do it with their own hands. Then you will need to disassemble the receiver and remove old element. Such actions will void the warranty.

All the symbols on the receiver screen light up and it does not turn on

The lighting of all indicators and symbols allows us to conclude that there was software glitch. In some cases, the motherboard breaks down. After disassembling the receiver, specialists will be able to determine the true cause of the failure. At normal functioning The power supply will be replaced by the motherboard. When other boards are also damaged, it is better to buy new equipment, since the cost of repairs can be high.

The message “Short circuit!” appears on the receiver screen. Check antenna cable!

The message is translated as “short circuit”. The process can occur in several areas. Diagnostic stages:

If the message disappears after disconnecting antenna wire, then the cause for concern may be a broken converter, plate or short circuit in the wire;
Inspect the wire for signs short circuit, unhooking it from the converter;
When the wire was pulled out, the message did not disappear - the tuner unit had failed.

The subscriber can diagnose the breakdown himself.

The receiver displays "ER31"

The inscription implies a failure of the motherboard. It is better to replace the part at a service center.

The receiver does not turn on after a software update

Updated software may not install correctly. As a result receiver won't turn on. The subscriber must follow the reset steps:

In the receiver Menu, find and open the “Settings” section;
Select the “Reset” command;
After confirmation, wait for the end of the process and reboot the receiver;
When turning on, you may need to enter an access code - then enter the combination “0000”;
After logging in, the necessary parameters are set (language, time, location);
To install TV channels, you need to perform a search operation and save the changes.

Sometimes the problem is simply solved by turning off the receiver for 30-45 minutes and then booting into normal mode. This method can also be used by users who flashed the device on their own.

What to do if none of the methods helped

After diagnosing the equipment and eliminating all possible breakdowns, you can contact the service center. First you need to remember about the warranty, if it is still valid. Typically the period is 12 months. Once you have found the warranty card, contact your nearest service center. Employees after quick diagnostics will be able to repair the broken part free of charge.

When the warranty has already expired, you will have to take the product for service under normal conditions. Specialists can open the case and identify the cause. After which they will offer to carry out repair work, voicing the cost of spare parts and repair procedures. It is worth considering that a long service life of the receiver leads to the exhaustion of the intended resource. Therefore, for greater savings it is better to buy new receiver than repairing an old receiver.

Questions from subscribers

What should I do if the receiver does not turn on after a power outage?

You should check the functionality of the power supply.

How can you tell if the receiver is burned out?

The device does not respond when the buttons are turned on and the indication does not turn on.

Why does the receiver turn on and off on its own?

The cause may be outdated software, inadvertent failure of the power adapter, or contact problems.