Mail chat. Russian Post contact details

It has now become more convenient to report problems through our blog. We have integrated a VKontakte widget that allows users to post their questions and report problems in one place. You can continue communicating with the support service in your usual dialogues on VKontakte through mobile applications or the web version.

Since users often reported problems in the comments to blog articles, we decided to add a chat with support specialists directly to the blog. The chat button is in the lower right corner of the screen.

In order to start a dialogue, you need to log in to your VK page. This usually happens automatically, so you don't have to do it over and over again. ?

By typing a message, you can describe your problem in as much detail as possible, as well as attach screenshots and other information that will allow you to solve your problem faster and better. A dialogue with specialists will appear among your messages in the appropriate section of the social network.

How to ask for help via chat?

• We try to respond to all users in a short period of time. But in order to speed up the solution to your problem, please try to indicate as much information as possible: the addresses of the contact and problem boxes, the number of the application assigned to you and other details.

• We kindly ask you not to duplicate messages about your problem in several places. We have integrated chat into our blog so that you can get a timely and quick response on one platform.

• We respond to all incoming messages on a first-come, first-served basis. If you write more and more messages, then, unfortunately, this will relegate you to the end of the list, which means you will receive a response later. This will increase the time it takes to receive an answer to your question.

At the moment, we are receiving a large number of requests on a variety of issues: problems, bug reports and a large number of ideas and proposals for improving our services. Our specialists try to devote the maximum amount of time to each of them. Many users have already appreciated the new opportunity to communicate with us.

There are often cases when Russian Post clients and our users are interested in how they can contact official representatives of ➤pochta.ru to resolve issues related to the search for missing parcels, office opening hours and information on postal codes. On this page you will find all the necessary information: the telephone number of the Russian Post support service, a link to an online chat with pochta.ru, you will learn how to ask a question in Viber and much other useful information;)

Postal Tracking Questions:

☎ Russian Post hotline phone number

✅ For all questions related to the delivery of parcels/letters, searching for missing items or other services of the Russian Post, you can contact the hotline ☎ 8-800-200-5888 . Calls to this phone number are absolutely free for all subscribers located in Russia.

How to ask a question in online chat ✉ on the Russian Post website?

It is not always convenient to contact postal representatives by phone ☎; to resolve your issue, you can use a special chat on the website pochta.ru. To do this, you need to follow the link ➤https://www.pochta.ru/support, go down to the very bottom of the page and click on the button ✉“Write to chat”

Bot pochta.ru in Viber

Good news for all lovers of progress ✅ we checked - the bot is really there :). Russian Post does not lag behind the modern world and given the popularity of everyone’s favorite Viber application, a chat bot pochta.ru has appeared there, which will happily help you track your shipment, find the nearest branch, or calculate delivery times and costs for you. You can start getting acquainted with bots by following the link ➤https://chats.viber.com/russianpost/ru. After that, you will see a greeting on the screen and the bot will ask you to select one of 3 sections to which the question relates, as shown in the image below:

Russian Post forms

Many visitors to post offices have had situations where they have to stand in queues, then take a postal form from the operator and again spend time filling it out. It is much more convenient to print out the necessary forms in advance, fill them out in a comfortable environment and come to the Russian Post office only to register it in the database. All the forms you need: for sending parcels, letters, EMS and money transfers are available on the official website at ➤https://www.pochta.ru/forms-list. Even if you do not know in advance the format of the form required for a particular service, the site has a well-implemented hint functionality; just select the desired service and you will find out which form is needed.

Companies often have the idea that email is more convenient, reliable and better than chat. Administrators of such companies say that chat distracts employees from work, that you cannot transfer folders with files using chat, that mail is more reliable, and that only mail can be used to exchange letters with people outside the organization.

I can only agree with one argument: email allows you to exchange messages with people outside the organization, no matter where the recipient of the letter is located. Chat cannot provide this level of convenience, because a person must install a chat client, or at least use it in a browser, like a service MyChat Guest, but this is not always possible.

In all other cases, using a corporate chat is not only more effective, but also much simpler. So:

Myth #1: “Chat is unreliable, messages can get lost or simply not reach the recipient”
This may happen on networks without a dedicated server, but this does not apply to MyChat. The corporate messenger MyChat works using client-server technology, all employees are constantly online and are guaranteed to receive messages addressed to them, and this happens instantly.

Myth No. 2: “E-mail has an address book, I can edit it centrally and all users will use it, but this is impossible in a chat. Everyone there is called whatever they want and you can’t be sure that some 1Infern() is Vasily Petrovich from the sales department, and not some other employee.”
MyChat has a single contact panel, divided by departments, and its nesting is not limited in any way:

This contact panel is edited on the chat server and is displayed for absolutely all users. Moreover, in the server settings it is easy to prohibit users from renaming in order to prevent uncontrolled change of nicknames. And with the help of MyChat integration with Active Directory, it’s easy to get all domain users and add them to the chat server database with all additional fields (phone numbers, departments, email addresses, etc.) automatically.

Myth No. 3: “In a chat you can only send short messages, but in a letter you can write a lot of text, attach documents and photographs”
If the conversation turns to the classic chat rooms - IRC, then yes, that’s exactly how it is. But we are talking about a completely new and more advanced technology - MyChat. Here you can send messages of enormous length, insert pictures and animated emoticons into the text to express emotions, transfer files and folders of unlimited size. Moreover, files can be transferred even to people who are currently offline!

And file transfer technology works as fast as the network hardware allows.

Myth #4: “By mail, I give a message to a person and know that he will receive it. And in a chat, a person must be online for him to receive my message.”
Wrong. You forgot about spam filters, overcrowded mailboxes, inappropriate attachments due to antivirus software, paranoia, and many other things that email has problems with. MyChat uses delayed message delivery technology. You can send messages without caring whether the person is online or not. The server will deliver all messages and documents to the recipient as soon as he connects. Like this:

Myth No. 5: “I can send an important message to hundreds of recipients by mail, but this cannot be done in a chat.”

You can do even more in a chat :) MyChat has a notification system, and you can even make sure that a person reads the message. That is, the message box will be displayed on the screen and cannot be hidden until the person explicitly confirms that they have read it.

There is also a general notice board so that absolutely all users of the system can be notified about important events. Moreover, old messages that are no longer relevant are automatically deleted so as not to clutter the message board and not show irrelevant ads to newly connected people.

Myth No. 6: “Chat is an uncontrolled system in which employees disappear and do all sorts of nonsense. They communicate not about business. But mail is a serious tool.”
This is wrong. MyChat has a very powerful and flexible system of rights and restrictions, thanks to which you can customize any aspect of the work of any client. Starting with automatic filters for obscene expressions and flood (junk messages), ending with individual blocking of sending messages to specific users. Also, absolutely all messages can be logged on the server, which greatly disciplines employees.

Myth #7: “If I need to communicate with several people at the same time, or just notify others, I put them on the list and receive a copy of the email. And in the chat I write to only one person"
You can do even better in MyChat. Create a conference and post there in real time. And it doesn’t matter how many people there are - three or three hundred, MyChat will send messages as quickly as possible and with guaranteed delivery.

Myth #8: “Chat is unsafe. If I want privacy, I send an encrypted letter. And the recipient can open it only To o having a cryptography key. And working in a corporate chat over the Internet is the height of carelessness.”
Not on MyChat. Security and confidentiality are the most important thing in a company. Therefore, all messages in the MyChat corporate chat are encrypted using industrial encryption technology SSL. This guarantees privacy and saves users from a lot of problems with generating, distributing and using cryptographic keys. Chat safely on MyChat over the Internet and public networks!

Myth No. 9: “If the company is small, you can install a free email server. And MyChat needs to be bought!”
Especially for small companies, there is a free version of MyChat Free Edition for 20 online users. Yes, there are some restrictions, but for small companies they are not significant. The license is perpetual and allows free updates to new versions. For small companies, such a MyChat server will be an excellent choice, since there is simply no similar free solution with the same capabilities and reliability on the market.

Myth #10: “Email clients are usually free. Outlook Express generally comes with Windows. And chats cost money. Look at mIRC or VyPress - you have to pay for each client place"
MyChat has a different licensing policy. MyChat client is free. You may have a license server on 50 online users, and real users - 300 . After all, it is not necessary that absolutely all people will be online all the time. Thus, only a server is purchased for the actually required number of people who must be online constantly.