Why does the satellite dish not pick up a signal? Tricolor - no signal on all channels: what to do, reasons? Diagnostics of correct settings and operation

Useful tips

This happens - it showed yesterday, but today it doesn’t.

If the signal is lost from all or one satellite, do not panic and immediately call a technician. In some cases, you can fix everything yourself.

In what cases can the signal be lost?

After updating the channel list, the DiSEqC ports are not set correctly or not at all.

The solution is very simple. In the installation menu select the right companion and at the desired frequency (look in the channel information by pressing the Ok or INFO button on the channel)

We go through the DiSEqC ports one by one. Usually in most cases 4 port DiSEqC. Choose desired port, see the signal (colored stripes) and save. We do this with the rest of the satellites.

If you downloaded a list of canolas from our resource, we suggest reconnecting the order of the DiSEqC ports on the antenna itself according to this diagram, because adjusting DiSEqC in the receiver can be difficult for an inexperienced user.

If the receiver was not updated, and the signal disappeared on its own.

All connection procedures should be carried out with receiver turned off.

First of all, you need to inspect all connections, F-connectors for contact, and if necessary, clean the wire again. We inspect the cable for damage, you can even ring it with a tester.

We look at the caps of the converters to see if there is ice, snow, droppings or other obstacles to radio waves. Often, after 7-10 years of service of the converter, cracks may form on its lid due to age or even fall apart. If there is any, we replace it. Doesn't help, let's move on?

The procedure will be relevant if no one touched the antenna.

We check the functionality of DiSEqC and converters. To do this, you need to disconnect all the converters and connect them directly to the tuner one by one. If signals appear, then we simply buy another DiSEqC and change it, connect it in the same sequence as the previous DiSEqC. If there is no signal, then there is a possibility that the converter needs to be replaced. To know for sure, we simply replace the non-working one with the neighboring one - there will be a signal - the converter 100% needs to be changed. It is advisable not to move the multifeed, as the antenna will have to be reconfigured. Just unscrew the plastic fastener. When purchasing a new converter, it will be enough to install it in place of the burnt one and connect it.

The work of the largest operator satellite television is built on modern equipment and software. A complex process does not provide insurance against malfunctions and errors, the most common of which is the absence of a signal. If Tricolor does not work, today we will look at the most common causes of the malfunction and how to fix them. You can fix the problem yourself; to do this, you will need to carry out preliminary diagnostics and follow the instructions provided.

Unstable transmission of prepaid service packages is associated with many external and internal factors, each of which requires individual consideration. The following reasons can be tentatively identified:

engineering works. The operator can update software or components, which prevents you from using the operator’s services for some time. Subscribers are notified in advance of such work by publishing the relevant news on the official website or organizing an email newsletter;
incorrect connection. The most common reason for the above message to appear on your TV screen. The problem may lie in an incorrect connection or in the satellite position settings;
bad weather. The principle of satellite television is the exchange of a signal between a satellite dish and a satellite. Heavy rain, snowfall and other natural phenomena may adversely affect the provision of services;
problems in software settings and firmware update. Here you may need both a reset to factory settings and full reinstallation systems.

Each of the above reasons can be identified during diagnosis. You should additionally consider the full algorithm of actions for a specific error, which will speed up the troubleshooting process.

What happened to Tricolor now?

The official website of the largest satellite television operator in Russia not only contains tariff information, but also notifies its customers about upcoming technical events. It is recommended to periodically visit the news section to stay informed latest events. Subscribe to the newsletter by e-mail will help you find out what is happening with Tricolor TV today. You can activate it in your user account. To do this you need:

Go to home page control panel, where you will be asked to register and further authorize;
Fill out the required form, indicating personal data and login parameters;
In the settings section, specify own address email and activate the newsletter system.

If problems with Tricolor TV are not related to the planned work, you should independently carry out preliminary diagnostics and correct the problem that has arisen.

Tricolor TV does not work - what to do

Initial diagnostics are based on identifying the location of the malfunction. Turn on the technical channel, if the image is not broadcast, the reason is hidden in:

improper installation and configuration of equipment;
failure of technical components;
bad weather conditions;
software problem.

If the technical channel is displayed correctly, you will need to restart the receiver and initiate a reconnection with the satellite. The problem of “why Tricolor is not working today” is easily solved. To do this, just completely disconnect the equipment from the network for a few minutes. If after this action nothing happens, reset the settings to the factory level, since problems with the receiver are often associated with incorrect functioning of the software.

Additionally, it is worth mentioning the possibility of equipment incompatibility with some service packages. So, an outdated receiver will not be able to broadcast HD channels. Please check technical specifications in advance.

Factory reset and software update

Resetting the settings can be done independently using a regular remote control. To do this, follow these steps:

Open Menu or Settings. The names and locations of functions may vary depending on the specific model of technical device used;
When you go to Options, you may be asked to enter your system PIN. The default is "0000";
Select “Reset settings”, confirm the changes;
Wait for the action to complete, after which the equipment will reboot;
Proceed with reconfiguration.

You will be asked to indicate basic parameters and search for channels. This can be done manually and automatic mode, for the client's consideration.

Diagnostics of correct settings and operation

Considering why Tricolor TV does not work: it says no signal today 2019, you need to go to technical equipment if resetting the software to the factory level did not bring the desired result. The problem "No connection to server" may be due to incorrect connection wiring. Check the compliance of all ports and connectors according to basic instructions operator.

Wrong installed antenna also often acts as a reason for the lack of signal. A satellite dish is an important element that serves to transmit and receive data packets from the server. Position adjustments are made according to your location. detailed information, a table of the inclination level and recommended location is published in the corresponding section of the official website. If you have problems troubleshooting the problem yourself, contact qualified professionals for help.

If the above methods do not help, there is a high probability of device failure. If you didn't violate warranty obligations, the receiver will be replaced by free conditions. To do this, it will be enough to visit the nearest service office and leave a corresponding written application.

Dear readers of the NskTarelka.ru blog, although the article is called “Telecard - what to do when the channels don’t show” - this does not mean that it is relevant only for clients of this brand.

The article could have been called “Tricolor - what to do when the channels don’t show” or “NTV Plus” could have been written instead of “Tricolor”. It doesn't matter what operator you have or you even just watch FTA (not encoded satellite channels) without any operator, know, possible reasons absence of pictures are the same everywhere.

Therefore, I am writing an article for the Telekarta brand, but it is thematic for any satellite television. I'll try to collect it in one place maximum amount causes and ways to eliminate them. So let's get started.

Telecard - no channels shown, says no signal

It often happens, as in the saying - There is one thing written on the barn, I looked in, and there was firewood.
What am I talking about? Yes, to the fact that not all satellite television users, when they see the inscription “No signal” on the TV screen, correctly perceive this information.

The message “No signal” can be displayed either by the TV itself or directly by the satellite receiver. If the TV gives it out, then most likely the satellite channels are working and showing, but we don’t see them.

- Do you see the gopher?
- No…
- I don’t see it either. And he is!

Let's first determine who owns the inscription - No signal.

We take the remote control from satellite receiver, and press the “MENU” button. If the batteries are in order and nothing has changed on the screen, then this inscription belongs to the TV; if the menu is displayed, then it belongs to the receiver.

The first option means that the TV “does not see” the satellite receiver connected to it. Ninety-nine percent, so the picture doesn't show. We provide visibility.

Check if the receiver is turned on? If it is turned on, then we check its connection to the TV, directly the connection contacts themselves. And also whether the selected connection method is displayed correctly in the TV settings.

I have written about this in great detail in an article about self-configuration satellite dish, in the section

We remember that the TV is “obliged” to see the satellite receiver, regardless of whether it is connected to it satellite antenna or it doesn’t even exist at all.

The second option for the development of the situation, the message “No signal” on the TV screen is produced by the receiver itself.

Let's consider the possible reasons for the lack of signal in this case. Where to begin?

Unplug it from the socket without turning it off using the remote control. After a minute, connect to the network. If it still doesn’t show anything, we move on and look for a solution to the problem.

Perhaps someone has messed up the receiver settings?

Checking the settings. About self-configuration satellite receiver I wrote. If you are sure that no one has tampered with the settings, and everything is fine with them, we look further for a solution to the problem.

The coaxial cable running from the satellite dish to the receiver is damaged or broken. or has poor contact.

Check the cable leading from the antenna to the receiver. Strip the cable and screw on the connector again; the contacts may have oxidized.

Did not help? Let's move on. After what we checked, there are two left possible options no signal. Either the setting of the satellite dish itself has gone wrong or the converter (gun) has become damaged. In this case, it remains to call a specialist. Do you want to try setting up a satellite dish yourself? Try it.

I paid for the Telecard but the channels are not showing

Each operator has FTA channels on the satellite. These are not encrypted channels broadcast in the public domain. They work without any payment and without an access card. There is no dollar sign next to these channels. A list of FTA channels on different satellites can be viewed.

One of the FTA channels is “Infochannel”. We switch to it if the channel is working, turn on the channel “Match TV” or “Russia 1”, and leave the television alone for 10-15 minutes. During this time, the coded channels (the dollar sign next to the channel) should work.

Attention! If the “Info channel” does not show, this means that there is no signal coming from the antenna, or the satellite receiver itself is configured incorrectly. I have already written above what to do in this case.

So 15 minutes passed, nothing happened, reboot the receiver. Without turning it off with the remote control, unplug it from the socket, and after a minute turn it on again. We wait for another 10-15 minutes.

Check if the access card is inserted correctly. The access card is always inserted with the chip first. Where the chip should be at the top or bottom depends on the model of the device. On some models there is an arrow indicating where the chip should be located.

In the receiver settings, you can find a section with information on the access card, and see whether it sees it or not. The easiest way to find out whether the card is installed correctly is to pull it out, and without taking your eyes off the TV display, insert it back in and see what information the receiver gives us.

If the card is inserted incorrectly, it will report an error to us. If true, it will display information about the encoding. Was this the problem? Everything is fixed, great. Or does it still show nothing? Not good, let's move on.

I know cases where clients threw money in places they didn’t want. I'm sure this is not your option. But still you need to make sure that the money is credited to your account.

This can be done quickly through online service, every operator has it.
You can check your Telecard account balance directly on my blog.

Or call your operator's technical support. Telecard has it for free - 8-800-100-104-7. Be prepared to tell the operator your access card number.
However, the system offers to do everything independently, and without communication with the operator. You just need to listen carefully to the answering machine and press the suggested numbers on the phone.

A more convenient option is to check your subscription in your personal account. It takes five minutes to create it, read how it’s done.

What we checked and did in the end:

The signal is received by the receiver, we are convinced of this;
- open TV channels (those that are not encrypted without a dollar sign) are shown;
- the receiver sees the card;
- there is money in the account;
- the receiver was rebooted (not turning it off using the remote control, but unplugging it from the socket, turning it on a minute later and waiting 10-15 minutes).

But the Telecard still doesn’t show it. This cannot be - I am telling you this as a doctor. Check everything point by point again.

Why don't they show free channels on Telekart?

Sometimes clients call me and tell me that they don’t show it on their Telecard free channels. They say something like this: We have a Telecard in our dacha, we don’t need a lot of channels, we don’t have time to watch, we didn’t pay money, we don’t show free channels, everything is turned off.

The fact is that at the time of publication of the article, Telecard does not have anything free. There are a certain number of FTA channels on the satellite that are not encoded and are freely available. They show you without money and without an access card.

But as a rule, clients conduct conversations for the main federal ones - “Channel One”, “Russia 1”, “NTV”, etc.

Previously, when the money in the account ran out, they really didn’t turn it off for six months.

Some will say this is a violation of the law. Absolutely not, on the page with the list of channels, the Telecard has the following written at the bottom:

* The indicated number of channels may not coincide with the number of media (TV channels and TV programs) included in the corresponding package.
In accordance with the Public Offer, the broadcast of mandatory public TV channels is carried out without charging subscribers for the right to watch. Mandatory public TV channels broadcast as part of the corresponding Basic packages TV channels.

You can call technical support and be outraged why they turned off the mandatory public TV channels, they should go on without subscription fee.

The answer will be something like this. They will tell you that there really is no charge for them, but please pay the money for the operator’s communication services. Only 50 rubles per month (600 per year), and watch public TV channels for free without a subscription fee for the same “Standard” package (1,200 rubles per year).

Other operators did the same. Well, that is, that is - The account has run out of money, only FTA channels are shown.

Telecard does not show some channels

Let's look at this situation.

Let's say Channel One showed it and stopped showing it, what happened?

Sometimes satellite broadcast parameters change. You need to scan the channels again, and your “First” will register with new data and start showing. The operator always warns about the shift technical parameters channel via CMS.

The following possible situation. Automatically, when searching for TV channels, everything that is on the satellite is registered, including channels from additional packages. And you need to pay extra money for them in order for them to start showing. Check by the name of the TV channel which package it is included in. Maybe he shouldn't show it to you.

If it is from the package you paid for, and its broadcast parameters remain the same, call technical support, or take the necessary steps to restore its functionality via Personal Area.

The telecard does not show what to do in the rain

The telecard does not show in the rain, or if it is winter, then in the snow. What to do, what is the reason?

We are talking not about a wall of rain, and not about a snow hurricane, but about ordinary light rain (ordinary snowfall).

There may be two reasons:

- small size antenna mirrors(the antenna diameter is less than that recommended by the operator) What size dish should be in your case, look at;

- your plate is not tuned to its maximum.

We call an adjuster or try to raise the signal ourselves.
How? Carefully read the article about setting up a satellite dish yourself. I already published the link in the article above.

P.S.
Rarely, but it happens, the problem that the Telecard does not show in the rain may be in the converter (gun) or in the receiver itself. Can only be checked by replacement.

Telecard doesn't work

The receiver does not respond to the remote control or the buttons located on the body (if your model has them). Nothing happens, no lights are on.

Most likely, the power supply has died. Here you can only repair or buy a new receiver.

If the warranty has already expired, you can unscrew the case and check the terminals for connecting the power supply. I personally know cases when contacts simply went away.

And at the end of the article - Telecard - what to do when the channels are not shown? - watch the video from the operator “Telecard Guide No. 2: If the channels are not shown.”

In contact with

In this article we will look at the most common causes of malfunctions in the operation of a satellite dish and how to eliminate them.

How to test a coaxial cable

Often, after repairs, problems arise with the cable. Antenna cable, through which the “head” of the satellite dish is connected to the receiver, can simply be interrupted or short-circuited after the next repair. There are also cases when coaxial cable breaks along the line of the central core. To accurately determine the cause of satellite television reception failure, first, check the condition of the cable. Often visual inspection it turns out to be enough to determine obvious violations of the braid insulation, fractures and cable pinches.

You can more accurately determine the condition of the cable using a special device - digital multimeter. If you don’t have such a device at home, then a low-voltage incandescent light bulb from a flashlight and battery will suffice mobile phone. Such a simple folk device for checking electrical circuits is popularly nicknamed “arkashka”. To check with the help of a “hook”, you need to connect the core being tested into a gap of the simplest electrical circuit with battery and light bulb. If the light comes on, the conductor is intact, but if not, there is a break. Checking a coaxial cable, both using a digital device and using a folk idea like the “arcashka”, is simple: we check the central copper core and the braid one by one.

A working cable should normally communicate between the beginnings and ends of like-named conductors, but not between unlike ones. Simply put, the central core at the beginning and end of the wire should ring normally with the device (the “arc light” will light up), as well as the beginnings and ends of the braids. It is important to take into account that between the braid and the core the device should not ring (the light will not light up). The resistance between these elements should be high - several mOhms. Low resistance between the aluminum braid and the copper core of the coaxial cable indicates a short circuit.

There are also situations where it is not possible to check the integrity of the cable conductors in this way due to the remote location of the dish and receiver. It is for this case that we can recommend using the following diagnostic technique: firstly, we check whether there is a short circuit between the central core and the screen, and secondly, we deliberately short-circuit the core with the shielding braid on one side, and check it with a device on the other. If the device beeps or the “arc” lights up, this means that both the braid line and the core line are completely intact.

Why does a short circuit occur?

The most common scenario for a short circuit in a cable is incorrect cable termination and incorrect connection of f-connectors. It's no secret that novice installers satellite dishes They strive to install this very plate as soon as possible, not caring about reliability and quality. Their main goal is to quickly get the coveted 500 rubles.

To prevent short circuit, which can cause failure of both the receiver and the LNB, it is necessary to carefully check the correctness of the cable termination. There is no special trick in this process: you need to carefully strip the top insulation by 1.5-2 cm, remove the silver screen back, strip the central gold vein and screw on the f-connector. Then all that remains is to trim the central copper core so that it protrudes no more than 2-3 mm from the f-connector.

The main mistake that beginners make is that they do not pull the hairs of the aluminum braided screen back well enough. These same hairs can eventually come into contact with the central copper core and damage expensive equipment. Essentially, there will be a short circuit, which in the worst case scenario will “kill” the receiver. It is also a mistake to cut off the aluminum foil. It’s better to simply move it back so that the f-connector connects better and stays on the coaxial cable. In any case, it is necessary to carefully check whether there is a short circuit between the central core and the “ground” of the shielding braid. Once voltage is applied to the receiver, it will be simply impossible to fix anything.

Failure of LNB “heads”

Failures of LNB “heads” are also very common. Precipitation, short circuit, and overvoltage are the main causes of failure of satellite dish converters. To check the failure of a specific LNB, simply disconnect the drive (if you have several converters, of course) and connect the heads directly to the receiver one by one. So in a simple way you will be able to accurately determine the faulty converter.

I think many users of Tricolor TV satellite television are familiar with the situation when you turn on the set-top box, but there is no signal from it on the TV. What to do, where to run, who to call?
Don't panic! Now you and I will figure it out on our own, identify the cause and perhaps even fix it.
First, check to see if the TV and receiver are turned on. Then look at the TV screen to see what is happening there.
There are two options for the development of events. First, let's define what is meant by the concept of “No signal”.

Case 1. The screen says “No signal”

This is the most common situation. In 75% of cases, it is caused by the fact that the video signal source on the TV was selected incorrectly. Most often, children do this when they play with the remote control. To correct the situation, you must first look at the back of the TV case to see which of its connectors is connected to the Tricolor TV receiver. All ports are signed and even have their own numbering.

Next, you need to pick up the remote control and find the button that switches video signal sources. Usually this button is called Source or Input.

In response to this action, the TV should display this or a similar menu, which will list all available inputs:

We choose the one that includes the Tricolor TV set-top box. Usually after this the problem is successfully resolved.

Note: On older TV models, where, in addition to composite input(tulips) and SCART there are no other connectors; the video input is switched using the “TV/AV” button. Switch the TV to the AV input and check if the image from the set-top box appears. Some TV models have several AV inputs (for example, front and rear), then the “AV” button will have to be pressed several times to switch between them.

Also, be sure to check that The satellite receiver is definitely on and working. Sometimes it can happen that the power indicator on it is on, but the device itself does not start. Then the “No Signal” message on the TV will also light up. Try restarting it by turning off the power and turning it on again.
If this does not help and the message and when you try to turn on Tricolor TV, it still says “No signal”, then try replacing the cable between the receiver and the TV. It usually lies on the floor and is exposed to the destructive influence of children and pets - they either squeeze it or chew it.

Case 2. TV channels are not shown

If the receiver interface itself is accessible and a list of channels is displayed, but there is no image and Tricolor writes “no signal” on all channels, then there is most likely a problem with the equipment.

Moreover, the cause may be incorrect settings of the satellite receiver, a damaged transponder, or an incorrectly installed antenna. Start by checking the antenna itself to see if it has been twisted by the wind or something else. The source of the problem when there is no signal can be a torn or kinked coaxial cable from the antenna to the receiver. Inspect it carefully for damage.
If the message “No Signal” is displayed only on some channels, while others work without problems, then this may be caused by either technical work from the operator, or by changing the frequency of the TV channel. Try going to the operator’s website and reading the news to see if there are any maintenance work or changes in the operation of individual channels.