Why don't they show HD NTV channels? Reasons why basic channels are not shown

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The article describes ways to solve problems associated with the lack of display basic channels Tricolor.

The Tricolor company provides its customers with the opportunity to watch free TV channels if they have the appropriate equipment. They are called basic. The package contains 20 television channels general purpose, radio stations, information channels and a channel broadcasting in a teleshopping format.

TV channel	Radio	Info	Teleshop
First channel	Vesti FM	INFO channel	Shop 24
Russia 1	Lighthouse	Promo TV
Match	Radio Russia	TV TV
Russia Culture		TV instructor
NTV
Channel 5
Russia 24
Carousel
TVC
RenTV
STS
Home
TNT
WORLD
Friday
Star
MUZ TV
OTR
TV3
SAVED

Broadcasting of free general purpose channels is approved at the legislative level. But sometimes the list may change.

It is worth considering that access to free channels is provided when connecting to paid packages.

Information channels are broadcast by the operator himself. They show information about Tricolor services, ongoing promotions, and troubleshooting methods.

Teleshopping allows Tricolor subscribers to make purchases without leaving home.

Reasons why basic channels are not shown

Subscribers may encounter the problem of lack of broadcasting on basic channels. The message “No signal” appears. The error is possible in different cases– bad weather, settings failure, equipment malfunction or malfunction, subscription has expired. The causes of equipment problems are divided into categories:

No power supply or incorrect termination automatic settings;
Reset recent settings;
Incorrect installation of the smart card;
Unconfirmed data;
The software update did not occur;
There is no fee for the package provided;
Broken cable from the dish to the receiver;
Preventative work.

Don't panic when a problem occurs. It can be solved in short time, if you approach the decision correctly. But sometimes the reason for the lack of signal may be due to other factors.

For example, television broadcasting may be interrupted due to the use of outdated equipment. Then you should consider replacing your existing receiver.

Ways to solve the problem

The solution to the problem of the lack of television broadcasting of free channels is to check that the cable is connected correctly. If everything is connected correctly, then other steps should be performed.

Checking the correct operation of the equipment

To check the functioning of the equipment, you must perform a reboot. Execution scheme:

After restarting, the equipment goes into normal mode work. If this does not happen, then you need to click on show the information channel (should be shown regularly). If there is no TV broadcast on the info channel, you can judge that the setup functions have failed. You should proceed to the step of resetting the settings to factory settings (installed by the developer).

Resetting the receiver to factory settings

The provider recommends using the reset operation in all difficult TV viewing situations. When you return to the original factory settings, the equipment starts working again in most cases. Scheme for resetting configuration functions:

It is worth considering that in the case of the end of the paid subscription period for the tariff, the basic list of TV channels is sent to the end of the entire list. That's why they are located after channel 100.

If the above steps do not help, it is necessary to check the cable run from the dish to the receiver. And also pay attention to the strength of the plate and its orientation. If a break or orientation violation is detected, adjust the dish and search for TV channels again.

Software Update

In order to improve display and protect against unauthorized access, the provider recommends regular update software. If not done on time this operation, then the TV channels may be stopped. Software updates should be carried out upon exit new version system support, so that further channel display is available.

Do not turn off the power while updating the software.

To update, use the “Updates” item in the receiver menu. The progress of the operation implies that the equipment is turned on to prevent partial overwriting of files. Accidental overwriting will result in equipment malfunction and loss of broadcasting.

Smart card reading error

If there is no number, the device cannot recognize the card being used. This is due to incorrect installation of the card in the card reader, a malfunction of the card reader itself, a discrepancy between the card inside and the software used, or a breakdown of the receiver.

Read more about the problem with the smart card - .

After checking that the card was inserted correctly, the ID number should appear. Otherwise, you need to check the functionality of the smart card (on other equipment) or rule out malfunctions in the receiver.

Data not confirmed

Confirmation of data is required if the user has not done so previously. To confirm them, the subscriber can use the services personal account on the Tricolor website or make a call to technical support, where the operator will be able to confirm the ID number and contact details.

Basic channels do not work, information channels work

If information channel shows that the problem of the lack of television showing of basic channels arises due to non-confirmation of the subscriber’s data or the invisibility of the smart card. Data confirmation was described above. Visibility of the map is determined by correct installation it into a working card reader. Information on solving the problem that appears due to the inability to read the card was indicated above.

Change in price for the basic package

The company may change the prices for the packages provided, which will affect the lack of broadcasting of TV channels. Prices for new tariffs are provided for both newly connected subscribers and those who have been using the company’s services for a long time. The information channel warns about changes in tariff policy, so the subscriber must deposit the required amount into the account on time.

Tricolor trick (basic channels do not work due to the fault of the provider)

The Tricolor company offers subscribers to pay for the package provided in installments. If this payment method is chosen, the combined amounts are paid before specific date. If there is insufficient funds in the subscriber's account, the company does not guarantee the television broadcast of basic channels.

Also, if the contract is unilaterally terminated, the user may lose access to viewing basic TV channels. After all, the contract states that the provider is not responsible for the correctness of broadcasting free channels.

If all methods have been tried and the problem is not solved, then you should contact support. The operator will explain what to do in such a situation.

Tricolor TV has one package of HD channels for all “Unified” subscribers, the cost of which is 1200 rubles. per month. But at the same time, any digital television operator is obliged to broadcast free channels, available for everyone to view. Why then might users get the message “no signal” on free programs. How to diagnose and fix the error.

The “basic” package of channels is automatically connected to customers free of charge. The following list of TV programs is indicated on the Tricolor TV website:

All-Russian:

Russia 1;
Match;
Fifth;
Russia 24 and Culture;
Carousel;
ORT and TVc;
RetTV;
Saved;
STS and Domashny;
TV3 and Zvezda;
TNT and Friday;
First and Mir, as well as MuzTV.
And also 4 promo channels from Tricolor TV.

However, there is information that since 2017 the list free broadcasting will be significantly reduced to just 8 TV programs. In the “Basic” package: three information, an Orthodox channel, two promos and TV-TV, TV2-TV.

Let's look at why a malfunction may occur and how to fix it. First of all, it is worth checking the functionality of the equipment itself.

How to check the correct operation of equipment

If the “Basic” package stops working for you, the error may be due to incorrect operation of the equipment. To diagnose and solve the problem, do the following:

Check the functionality of the equipment from the very beginning. The very first option is to restart the power supply, that is, unplug it from the outlet for 10 - 15 seconds, then start it again.
If the first method does not give any positive changes, we proceed to checking the Promotional channels, which should function even with the Smart Card removed. Even if it writes: “no signal,” reset the equipment settings.

How to reset your receiver

It is recommended to reset the equipment settings to factory settings in almost all malfunctions related to the broadcast of HD Tricolor TV channels. To carry out this operation you must:

Go to the menu;
Enter your PIN code.
Go to the factory settings item.
And confirm your decision (twice).
Then, enter the desired region again and click on auto-search for channels.
Save the settings.

According to the rules of digital television broadcasting, even if the package is unpaid, you should turn on federal free channels, only they will be moved to the end of the list and the numbering will start from 100.

If after all the operations nothing has changed for you and the package is still unavailable (a message is written that there is no signal), check the integrity of the cable to the antenna for mechanical damage or pinching. Also, re-adjust the antenna according to the instructions included in the kit. If you can’t do it yourself, call a specialist.

If promo channels from Tricolor TV work, but there are no basic ones

Users may wonder why promo channels work, but the basic ones do not broadcast and show “no signal”, and what to do to solve the problem. There may be three reasons for the malfunction:

You have not confirmed your registration of subscriber data.
The receiver does not recognize the Smart card.
The card is not installed correctly.

In the first case, you just need to call Tricolor TV on toll free number 8-800-500-01-23. Or register through the company’s official website, where you will need to enter the equipment ID to receive a password for your personal account.

Card reading or recognition problems

What to do if the equipment is registered, promo HD channels are shown, but everyone else writes that there is no access or a scrambled channel? Why does this situation arise?

First of all, you should check whether the receiver sees the card. To do this, do the following:

Go to the menu using the console remote control and click on the “Conditional Access” item.
Select the module, the card ID should be registered, if it is not there, then try reinstalling the smart card in the equipment.
Turn off the console, then remove the card.
Wait a moment, insert it back into correct position all the way.
Start the receiver.
If the actions do not correct the error, contact the service center.

There is another situation that answers the question why basic channels are not shown - this is outdated software receiver.

How to update software

To make updates, you need to go to the Tricolor TV menu, select the item with the update and click update.

Attention! You cannot turn off the equipment during the process of loading new modules, otherwise the equipment will malfunction.

And it may also be completely simple reason, why don’t they show basic or some HD channels - there is a scheduled update on the TV channel itself, then you just have to wait a while. You can find out information on prevention through the service technical support or by calling friends who also have Tricolor TV installed.

Nuances of Tricolor TV

IN Lately Information has appeared that Tricolor TV subscribers will not be able to watch free channels without paying for the “Unified” package. Technical support operators justify such disregard for the law on digital television the fact that the contract for the provision of services stipulates that the operator is not responsible for the correct operation of the basic channels in the event of termination of the contract.

Tricolor TV can terminate the contract in unilaterally, if you do not pay your subscription fee on time. Thus, you can lose even basic TV programs without paying for the package.

The situation when there is no NTV Plus signal is not too common, but if this happens, every client of the teleoperator first of all tries to figure out what this annoying misunderstanding is.

In most cases, loss of connection with a satellite is a “disease” available in free access channels, however, it happens that those channels for which the subscriber gave his hard-earned money are not shown.

First of all, if NTV Plus does not work, just in case, call the support service (it works around the clock) and ask if the breakdown lies directly in the satellite, or if you have a banal debt to pay for services.

Although such situations are very rare, and mostly the source of the problem is still in the equipment, it is worth checking. But let's return to equipment breakdowns that lead to signal loss.

There are only five possible ones that need to be checked first, let’s look at them:

Cable. Frequent culprit of loss. Problems can arise due to various factors: damage, weather changes, poor quality cable directly. It is also necessary to check the strength of the F-connectors - the reason that NTV Plus does not show may be hiding there too.
Physical impact. The cymbal tuning is very fine and, if you touch it even slightly, a row may be lost individual channels or channels. Another reason for loss may be a foreign object that has fallen into the plate.
Trees. That's right, one of the common problems when NTV channels are not shown, there is ordinary vegetation standing in the way and preventing normal reception. Often this problem arises among users who installed the antenna and equipment in the winter, and forgot that in the summer there will be a large number of sheets, which will greatly jam the received data.
Weather. Another common cause of loss of image quality. Wind, hail, rain, severe frost can be responsible for the complete disappearance or deterioration of the image. But this problem is usually temporary, and as soon as the weather returns to normal, the sound and picture become crystal clear again. To avoid the influence of bad weather, it is recommended to install satellite dishes with a large diameter.
Converter satellite dish. The main and most common reason why NTV does not show. Failures can be of various types - short circuit, overvoltage, expiration, weather and much more.

Another common situation is the loss of only one or even a number of channels.

Here the factors are slightly different:

The plate moved a little.
Poor operation of the console, equipment breakdown.
Preventative work on canals.
The subscriber installed it incorrectly and forgot to insert the access card.
The settings are gone.
The missing channels have been moved by the operator to another broadcast format. To avoid problems in in this case, it is recommended to use the new generation of set-top boxes. Ideally, a new product from the operator - an interactive set-top box.
Well, it’s banal, but quite common reason– the payment period for these channels has simply ended.

Bottom line

There are a lot of reasons for losing reception of NTV channels, and if the above situations did not help to correct the situation, instead of a high-quality picture you see an annoying “no signal” message, we advise you to contact a specialist.

They will spend full diagnostics equipment, detect problems and, if necessary, replace or repair the equipment.

Popularity satellite television contributes to a number of undeniable advantages, starting from low subscription fee, ending with a variety of different channels and the ability to watch multidirectional television content. Unfortunately, subscribers of the Tricolor TV and NTV Plus channels periodically encounter partial image deterioration and the disappearance of some groups of channels. Instead of clear video content, the subscriber has to see messages about a weak signal or its absence. Most vulnerable to weak signal NTV plus channels. Tricolor TV is not immune from image deterioration. For channels to start disappearing, the signal only needs to weaken by 15-20%. On NTV Plus, as a rule, free channels initially disappear, but channels for which the subscriber pays are not immune from deterioration in transmission quality. This is explained by the fact that channels are broadcast by different transponders and with different signal strengths, and as a result, channels transmitted from a weak transponder are lost first.

5 main reasons for image deterioration:

1. Atmospheric influences. Strong wind, rain and even light snowfall can temporarily degrade picture and sound. Discomfort when watching satellite television usually disappears as soon as the weather returns to normal. This problem can be solved by installing a dish with a larger diameter, or if you already have a large dish, then you need to more accurately point it at the satellite using a special device for setting up satellite dishes.

2. Malfunction of the plate converter. There are several main causes of malfunctions - the converter has expired or was damaged due to exposure to a thunderstorm. A malfunction can also be caused by short circuit and overvoltage. A malfunction of the converter can also lead to the loss of not all channels at once, but only certain groups.

3. Obstacles in the form of vegetation. Most often, the signal is blocked by trees. When installing the plate, it is important not to forget that trees do not stop growing throughout the year. When installing a dish in winter, you need to remember that dense foliage can also become an insurmountable obstacle to the signal. The plate should be positioned with this in mind.

4. Problems with the cable. If the cable was purchased poor quality(most often, Chinese cable is of poor quality), then over time it self-destructs. The reason for its destruction is the difference in air temperatures, ultraviolet radiation, and moisture (precipitation). Usually the part of the cable that is located on the street is destroyed, the first meters coming from your satellite dish - the cable becomes rigid, cracks easily and circular cracks appear in its outer insulation. Possibly unintentional mechanical damage cable that was not noticed in a timely manner. The reason may be a violation of the integrity of the coaxial cable connection.

5. Mechanical impact on the plate. Even if you accidentally hit the plate a little, you may experience signal deterioration and even complete loss. As soon as the mirror is slightly damaged, or the direction of the dish is slightly shifted, the subscriber experiences discomfort when watching satellite TV. Or, for example, when a satellite antenna is attached to a window on the 25th floor, where it is constantly exposed to strong winds and, as a result, the antenna mirror loses its shape over time and in the future it may need to be replaced or reconfigured - in such places it is better to install perforated satellite dishes, they provide lower wind loads.