Why did some channels disappear on cable television? Satellite TV does not work

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Tricolor TV has one package of HD channels for all “Unified” subscribers, the cost of which is 1200 rubles. per month. But at the same time any operator digital television according to the Federal Law is obliged to broadcast free channels, available for everyone to view. Why then might users get the message “no signal” on free programs. How to diagnose and fix the error.

The “basic” package of channels is automatically connected to customers free of charge. The following list of TV programs is indicated on the Tricolor TV website:

All-Russian:

Russia 1;
Match;
Fifth;
Russia 24 and Culture;
Carousel;
ORT and TVc;
RetTV;
Saved;
STS and Domashny;
TV3 and Zvezda;
TNT and Friday;
First and Mir, as well as MuzTV.
And also 4 promo channels from Tricolor TV.

However, there is information that since 2017 the list free broadcasting will be significantly reduced to just 8 TV programs. In the “Basic” package: three information, an Orthodox channel, two promos and TV-TV, TV2-TV.

Let's look at why a malfunction may occur and how to fix it. First of all, it is worth checking the functionality of the equipment itself.

How to check the correct operation of equipment

If the “Basic” package stops working for you, the error may be due to incorrect operation of the equipment. To diagnose and solve the problem, do the following:

Check the functionality of the equipment from the very beginning. The very first option is to restart the power supply, that is, unplug it from the outlet for 10 - 15 seconds, then start it again.
If the first method does not give any positive changes, we proceed to checking the Promotional channels, which should function even with the Smart Card removed. Even if it writes: “no signal,” reset the equipment settings.

How to reset your receiver

It is recommended to reset the equipment settings to factory settings in almost all malfunctions related to the broadcast of HD Tricolor TV channels. To carry out this operation you must:

Go to the menu;
Enter your PIN code.
Go to the factory settings item.
And confirm your decision (twice).
Then, enter the desired region again and click on auto-search for channels.
Save the settings.

According to the rules of digital television broadcasting, even if the package is unpaid, you should turn on federal free channels, only they will be moved to the end of the list and the numbering will start from 100.

If after all the operations nothing has changed for you and the package is still unavailable (a message is written that there is no signal), check the integrity of the cable to the antenna for mechanical damage or clamping. Also, re-adjust the antenna according to the instructions included in the kit. If you can’t do it yourself, call a specialist.

If promo channels from Tricolor TV work, but there are no basic ones

Users may wonder why promo channels work, but the basic ones do not broadcast and show “no signal”, and what to do to solve the problem. There may be three reasons for the malfunction:

You have not confirmed your registration of subscriber data.
The receiver does not recognize the Smart card.
The card is not installed correctly.

In the first case, you just need to call Tricolor TV on toll free number 8-800-500-01-23. Or register through the official website of the company, where to receive a password from personal account You will need to enter the equipment ID.

Card reading or recognition problems

What to do if the equipment is registered, promo HD channels are shown, but everyone else writes that there is no access or a scrambled channel? Why does this situation arise?

First of all, you should check whether the receiver sees the card. To do this, do the following:

Go to the menu using the console remote control and click on the “Conditional Access” item.
Select the module, the card ID should be registered, if it is not there, then try reinstalling the smart card in the equipment.
Turn off the console, then remove the card.
Wait a moment, insert it back into correct position all the way.
Start the receiver.
If the actions do not correct the error, contact the service center.

There is another situation that answers the question why they don’t show basic channels- this is outdated software receiver.

How to update software

To make updates, you need to go to the Tricolor TV menu, select the item with the update and click update.

Attention! You cannot turn off the equipment during the process of loading new modules, otherwise the equipment will malfunction.

And it may also be completely simple reason, why don’t they show basic or some HD channels - there is a scheduled update on the TV channel itself, then you just have to wait a while. You can find out information on prevention through the technical support service or by calling your friends who also have Tricolor TV installed.

Nuances of Tricolor TV

IN Lately Information has appeared that Tricolor TV subscribers will not be able to watch free channels without paying for the “Unified” package. Technical support operators justify this disregard for the law on digital television by the fact that the contract for the provision of services stipulates that the operator is not responsible for the correct operation of basic channels in the event of termination of the contract.

Tricolor TV can terminate the contract in unilaterally, if you don't deposit subscription fee during. Thus, you can lose even basic TV programs without paying for the package.

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We hope that in the online digital TV store you will be able to spend minimal amount time to order the required equipment.

Every subscriber connected to satellite television would like to receive the maximum quality services. Therefore, the question of why the channels on Tricolor TV disappeared after the update seems quite natural.

Not a single client will agree to accept the lack of paid services and will try to as soon as possible solve the problem of. Moreover, you can cope with most of the difficulties that arise on your own. To do this, it is enough to show a little patience and attention in order to understand in a calm atmosphere the reasons for what happened and try to restore communication with the satellite and the display of paid channels. And in the most difficult situations, TV viewers always have the opportunity to contact support operators who will tell you how to deal with the difficulties.

Tricolor TV channels have disappeared - how to set up

If the subscriber has paid for satellite television, not a single channel should disappear for no reason. long term. Therefore, the company’s clients who want to return broadcasts should first understand the reasons for what happened. In 2019, the following may lead to trouble:

a simple settings failure;
problems with the SMART card;
simple failure of TV channels;
a satellite dish turned during bad weather;
incorrect software update;
equipment problems;
ice formed on the surface of the antenna.

There are other, less common reasons for the disappearance of TV channels. They may even be associated with damage antenna cable. But the options listed above are the most relevant and are encountered most often by subscribers.

Settings failed

The easiest way is to understand how to restore channels on Tricolor TV after an update, if the cause of the incident was a simple settings failure. Sometimes even a banal reboot of the receiver (regardless of its brand, including the e212 model) allows you to return the broadcast. Additionally, you can try to reset set parameters work to factory level.

For this you will need:

go to the main menu of the console;
open the “settings” section (may have a different name);
find an item mentioning factory or basic level;
select the found inscription and click on it;
confirm the actions taken;
wait for the reset to complete and power on start menu receiver;
set the primary parameters, which include the connection region, languages, and several additional items.

After that, all that remains is to check the operation of the device and proceed to watch your favorite programs, if the described actions brought a suitable result.

What to do if there are no Tricolor TV channels and it says “use search”

If a TV viewer has updated Tricolor TV and the channels have disappeared, and in their place an inscription appears prompting you to use the search, you should follow the advice received. In this case, clients can choose between automatic and manual search.

In the first case you will have to:

open the main menu;
select the section mentioning “applications”;
click on “setup wizard”;
start a search by specifying the desired time zone;
wait for the running procedure to complete;
check the results obtained.

If automatic signal acquisition does not lead to the desired result, you can try to use the manual mode.

To do this you need:

enter the subsection of received signal sources and specify the antenna;
switch to manual settings;
specify parameters ( network search– on, frequency – 12226, the right companion and speed – 27500);
follow the instructions and prompts of the system;
save the result.

If everything is done correctly, very soon TV viewers will be able to return to watching programs and films.

After updating the Tricolor receiver, channels do not show - what to do

Those who are trying to figure out how to return channels to Tricolor TV after an update should think about whether the updated software is installed correctly. If the receiver was suddenly turned off while downloading the update, you will no longer be able to cope with the troubles on your own. The equipment will not work until a professional repairs the software and reinstalls the correct version of the program. In such situations, it remains to think about finding the nearest service center, where the equipment can be attributed. Additionally, you can find out the phone number of the repair shop so you can call and find out under what conditions the specialists will agree to restore the equipment.

Primary diagnosis

If you find a message about no signal when you turn on the TV, do not panic. First you need to assess the scale of the problem that has arisen. To do this, scroll through a couple of dozen connected channels, including the Tricolor TV Infochannel. If there is no broadcast on any frequency, including information channel, there are obvious problems with the equipment. To find out their reasons, you should check the signal quality at the receiver.

Checking the signal quality

To find out whether information from the antenna is reaching the TV, you need to press one of the following keys on the remote control:

INFO.

The choice of button depends on the remote control model. In some cases, to confirm the transition to the information section, you will need to additionally press the green key on the remote control.

After this, it will appear on the screen information window with two scales displaying the level of the incoming signal and its quality. The subscriber's actions to resolve the problem will depend on the readings of these scales. For normal broadcasting, their readings must be at least 80%.

Procedure for insufficient signal

If at least one of the scales is filled to 70% or less, and at the same time Tricolor writes “no signal” on all channels, the reasons may be as follows:

physical damage to equipment;
poor antenna tuning;
changing weather conditions.

However, the last reason correct installation and antenna configuration, should not have a significant impact on the quality of broadcasting. Although, in the northern regions, there are often cases when, after a strong snowstorm, the antenna dish is filled with snow, as a result of which it cannot receive data. But before you go outside or climb onto the roof, you should check the equipment in your apartment.

Checking the physical connection

The satellite signal arriving at the antenna may be lost on the way to the television receiver. The reason for this may be damaged wires or connectors, a fallen or cracked cable plug, a loose connector on a set-top box, etc. Therefore, first of all, you should inspect all the equipment in the apartment and reconnect all wires. It is better to turn off the receiver itself at this time.

If problems are detected, parts that have become unusable are replaced. To do this you may need to contact technical support Tricolor. If with physical connection everything is in order, you will have to reconfigure the antenna.

Antenna setup

Tune satellite dish It's most convenient with an assistant. One person rises to the antenna and turns it towards the satellite, the other monitors the position of the signal indicators on the TV screen.

Rotate the plate carefully, about 6-10 degrees at a time. There should be a pause of 10-20 seconds between position changes. Naturally, before tuning, you should clear the surface of the plate from snow, leaves and other debris, if any. Extra items can significantly affect the quality of work.

Adjustments should be made until both scales reach maximum values. Of course, it won’t be 100%, but it’s worth at least reaching 90. In this case, the operation of the receiver will not deteriorate when the weather changes.

Procedure for normal signal

If the Tricolor TV does not have a signal on all channels, but its level and quality indicators are at a decent level (more than 80%), the cause of the problem lies in the receiver itself. To normalize broadcasting, you should try rolling back its settings to factory settings.

Resetting the settings on the set-top box

To do this, you need to go to its menu. In it, select the “Applications” item, or, on earlier equipment models, the “Settings” or “Settings” item. In the menu that appears, select the line “Factory settings” and click OK. Some set-top box models may require a PIN code to perform a rollback operation. If the subscriber has not set his own code, enter 0000 in the request field.

After all these operations, the set-top box will reboot. During the reboot, the settings will be reset to factory settings. Then the receiver will need to be configured in the same way as after the first turn on. Signs will appear on the TV screen where you will need to set current date, subscriber's region and other parameters. Once the setup is complete, the set-top box should automatically complete the process. The subscriber will only need to save what was found using the OK button on the remote control. After this, broadcasting should resume.

Important! If rolling back the receiver settings did not help, you will still have to re-tune the antenna to the satellite. This can be done either independently or with the involvement of specialists from Tricolor TV.

If the Info channel is working

There are situations in which the message about the absence of a signal does not appear on all channels. At a minimum, the Tricolor information channel continues to operate. Here, of course, the first thing to do is also check the signal level on the television receiver. If the values of both or at least one of the scales are lower than recommended, the antenna is adjusted.

If everything is fine with the signal level, the problem may be caused by the channel list settings. Tricolor periodically updates the broadcast parameters of its programs in order to optimize the load on the equipment. At the same time, in set-top boxes the channels remain with the old parameters.

Updating the channel list will help here. To do this, select the “Search for Tricolor channels” item in the set-top box menu. The search procedure takes about a minute, after which a list of updated channels appears on the screen. You need to save them and check the broadcast on them.

Everyone who lives in the age high technology, are confident that these technologies are designed to make life easier. This is true, although there are situations that can contribute to nervous tension rather than relaxation. For example, when some of your favorite TV channels disappear. Naturally, this is far from the most best experience, especially when you want to watch TV, and it throws up similar, not very pleasant surprises.

If you also encounter a similar problem, then there is no need to rush to a television repairman, especially since this may take some time. If you wish, you can try to restore digital channels on the TV yourself. Of course, a 100% return of their broadcast cannot be guaranteed, but, as a rule, independent manipulations help.

Reasons for missing channels

As a rule, the TV shows two dozen standard digital channels. But sometimes even they disappear, if not completely, then partially. Considering that they are free, problems with broadcasting can be associated with many reasons, but the main ones can still be identified:

Problems with the program;

Problems with the signal receiving equipment.

Both the first and second situations can be solved, but they require completely different manipulations. If it's a hardware issue, then attempts regular user They don’t always help, and can even cause harm. If there is a problem with the TV channel itself, then this happens with one, maximum, two programs, but not with half of the broadcast channels at once.

Let's figure out what the number represents before doing any manipulations related to recovery processes. So, the advantages of digital television channels are improved signal reception, cooler sound, picture and other characteristics compared to other free systems. But only 20 channels are free, which are periodically switched off and changed, so in a situation where some TV channels have disappeared, there is nothing surprising.

A symbol appeared on the screen paid channel. This is a sign that the subscription to services is ending. If you didn’t pay for the digital price on time, the answer to the question why the channels on digital set-top box, obvious. You need to top up your account and then they will start working again, of course, if this message does not pop up on. In this case, it is better to contact your provider for clarification;

There may also be difficulties with the software, or more precisely, its compatibility. If this is a GS-HD receiver, then you need to go to the menu and press the “Restore channel list” button. If the new software does not work, then on the same receiver you need to: find the TV/RADIO and CHANNEL buttons on the remote control, and also press the same buttons on the receiver panel in parallel. But it is very important to do this at the same time. Then press the STANDBY button on the remote control;

The inscription “No signal”. This is already a standard sign of problems with the antenna. If the antenna does not work as it should, it is not surprising that dozens of channels began to disappear. If the device is new, then it may not have configured programs, so this fact should be clarified. But if the programs worked before, but disappeared in an instant, you should still go outside and see if the antenna has moved due to strong wind or something like that;

Sometimes the connection between the antenna and the cable, or the cable and the set-top box, is disrupted. If such suspicions arise, you need to make sure that the cable is connected to the LNB IN socket.

When none of the above list helps, there is only one way out - call for help. The master will definitely figure out what’s wrong and return your favorite programs.

Why are only 10 out of 20 digital channels shown?

Over the past two or three years, digital television users have often complained that after updating channels, half of the programs that were shown before disappear. Since then, people have a logical question: why did 10 channels disappear if they used to work and were free?

They are trying to find out the answer to this question on many forums, which is why different versions are put forward. For some, the channels of the first multiplex do not work, for others, the second. This suggests that the reasons for these troubles lie in various signal reception difficulties associated with technical work or features of the functioning of digital television.

Perhaps after some time the channels will restore their broadcasting, so don’t worry in advance about where ten disappeared at once popular channels. RTRS clarifies that for now the work is being carried out in test mode, so for some regions such difficulties will become the norm. Sometimes searching for channels again or reflashing the set-top box helps, but if this is not your case, you can use analog or satellite television, where the signal works without such significant interruptions.