Why home Internet beeline does not work. What to do if the Internet does not work? Status "Unidentified network"

All tips

If life has become boring and there are few problems in it, buy a Beeline SIM card.

I bought. True, I did not know then that everything would be as it turned out. I bought Tambov unlimited Internet without limiting speed and traffic in 3G / 4G networks throughout Russia for 590 rubles. per month. Bought by me since April 17 unlimited tariff, however, Beeline will cut it to 30 GB per month, read about it. I also purchased a Beeline USB modem - ZTE model MF823. Tested work on home laptop- Internet in the 3G network worked fine.

Arrived at the office (Moscow, Yuzhnoportovaya street, 15). Reflash internet center ZyXEL Keenetic 4G for joint work with this modem to the latest firmware, updated all components. Set up Wi-Fi. Details:

There are two computers in the office - a Samsung netbook with Windows 7 and my old laptop Asus K50AB with Windows XP SP3, which I brought from home, having bought myself a new one. The laptop, albeit an old one, is quite productive, based on AMD Athlon X2 64 with 2 GB of RAM, more than enough for my work tasks. So:

The ZTE MF823 modem is installed on the computer (to access its settings via the http://m.home/ page), installed in the ZyXEL Keenetic 4G router, the Beeline LTE signal is full, average speed according to speedtest.net - 20 Mbps. The router is 50 cm from the computers, Wi-Fi is at the maximum.

Problem

On a netbook samsung internet from Beeline it works perfectly, any sites open quickly, etc. On the laptop asus internet practically does not work.

As it turned out later, only sites that work through http protocol. Through encrypted https connection pages are loading normally. ICQ, Skype works, all downloads and updates are loaded, I even checked torrents. Only pages do not open via standard http and only on an Asus laptop.

Moreover, the problem is not permanent. If the modem is distorted 10 times or the router is rebooted several times (IP is dynamic, DNS is on the machine), you can achieve a result when the Internet on Asus suddenly flies, including http pages. But this is only temporary. In an hour or tomorrow, the stupor sets in again. Only page titles or half of the content can be loaded, and some of the elements will not open, maybe just "The connection was reset." Through different browsers- Firefox, Chrome, etc.

Dance with a tambourine

First of all, I clean the cache, cookies, history, and check the computer for viruses. Does not help.

I go to the status page http://m.home/, I try to change the network from "automatic" to 3G - it does not help. Moreover, more often in 3G there is a complete stupor already on two computers and connected via Wi-Fi smartphones. In 4G, the Internet even works on a netbook and smartphones.

I connect my Asus instead of Wi-Fi by network cable. Same. I try to register in the adapter settings Google DNS or Yandex - does not help. That is, it does not depend on the hardware - the effect is the same for both network adapters.

I return to Wi-Fi, specify the Google or Yandex DNS in the router settings - it does not help. I change WPA2 to WPA - does not help.

By the way, I don’t use any proxies (automatic detection of network settings in Explorer).

Setting the IP manually did not help either (for example, if you take the IP, put the mask and the assigned DNS from the “working” netbook and slightly change the IP on it, and enter the data taken into the “TCP / IP Protocol” parameters of my laptop adapter).

I cleaned Windows routing, entered the route -f command in the "Run" cmd-line - it did not help. Checked ping to sites, no problems.

Removed the antivirus, disabled the brandmauer, Skype (it also occupies port 80, on which http goes), rebooted - it did not help.

I checked the \WINDOWS\system32\drivers\etc\hosts file, I did not find anything extra there, except for 127.0.0.1.

Useful in system registry for the search for "extra": the AppInit_DLLs parameter in the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\ section - I did not find any values or prescribed paths there.

I called Beeline. Describe the situation to the operator. Made an application. Already in the process of its registration, he was full that the matter was hopeless. The girl from contact center“jammed” - do I have a good reception. YES! A GREAT! Yes, I rebooted everything a hundred times. Yes Yes Yes! I wiped the SIM card with an eraser. Eraser Koh-i-Noor branded. She doesn't know what https is. The specialist is called! And I asked in advance if she could help me with technical issues. Dictated literally letter by letter, and she still apparently thinks that https is one such site that does not open for me. A couple of days later I received an SMS in response stating that my problem was transferred to the technical department and will be taken into account when further development networks. All. Got off.

With all this, in addition to important work, I periodically shamanized for several days in a row. Perhaps some of the procedures are even redundant, network settings are not my forte. However, for some reason if you distribute the Internet on the same Asus laptop from another provider, for example, MTS, having made a smartphone an access point, the Internet begins work for 5 points, incl. and http protocol.

I also checked the ZTE MF823 4G modem: I moved the Beeline SIM card from it to the Huawei P2 smartphone, made it an access point again - http on the laptop is not plugged again. Of course, I checked the modem without a router, by installing it directly into the laptop's USB port - the effect is the same.

That is, all the hardware has been checked, it is working normally, there are two options left - Windows XP SP3 and / or Beeline.

Tough measures

Formatting drive C: on an Asus laptop. Reinstalling Windows XP. I put the official drivers from the manufacturer's website. So far, nothing more. Only Firefox browser and modem utility. DOES NOT WORK! Yes, does not work even on bare Windows. Again secure https (pages through which is not cached on remote server) flies, http (with caching) - or sites somehow load with huge plugs, or do not open at all.

Curtain! I even wrote to Asus support, I didn’t get anything intelligible from them, although the support is not bad. They brought it together, which is very similar to the problem of the provider and advised to try a proxy.

Partial Solution

Instead of a proxy, I installed Yandex browser and installed it in its settings Turbo mode. That is, I let traffic through the Yandex server. Oh Gods! The Internet has earned! Opens everything, including pages via http. True, banners are “cut”, etc. to save traffic.

There was light at the end of a dark tunnel. Times in Firefox and Chrome Mobile Internet from Beeline to http protocol it doesn’t work on my laptop, but Yandex browser flies through Turbo, which means it’s quite possible to sin on Beeline. Something somewhere on their server is crookedly configured and information in the form of traffic is not given out completely or the cache is not cleared to the end. Perhaps this curvature manifests itself precisely with my Windows version XP in which something causes a joint conflict. But that doesn't make it any easier for me.

It is not possible to achieve intelligible results from Beeline. Sometimes it is possible to solve the problem for a while by entering the modem's web admin panel into "Settings" - "Router" and there change the last digits of the IP address of the http://m.home/ page. After internet restart can temporarily earn full. Apparently, because there is a complete re-registration of the device.

Epilogue

I think subsequently to buy a modem + Internet from another operator. If anyone knows how to solve my problem - I will be glad to comments.

I don’t know, maybe my karma is like that, but no matter how much I tried to make friends with Beeline, the relationship never worked out. He bought a SIM-card with the "Welcome" tariff for calls for 1 rub. to China, the next day Beeline quietly corrected 1 rub. on 2. Then I bought “Internet forever”, and then for several days I tried to get the subscriber service to register my tablet Huawei MediaPad T1 on the equipment, otherwise the free Internet did not work on it. I would also tell you how I tried to conclude an agreement for a virtual multi-channel number at Beeline Business at work, but this story is not new. However, such a mess and unprofessionalism, as in Beeline, you will not find, at times, even in the FMS. And finally, about the quality of communication.

ISP subscribers and mobile operators periodically encounter a drop in speed or disconnections. The Beeline operator is no exception. Low speed may not always appear due to the fault of the provider. It may be related to viruses wrong settings gadgets or a malfunction of subscriber equipment. To understand why the Internet stopped working on Beeline, you need to consistently check everything possible reasons communication interruptions.

If the Beeline Internet connection does not work, you should make sure that there is coverage. radio signals mobile communications transmitted through the air and can be blocked or weakened by reinforced concrete structures, terrain and other obstacles. If they are between the subscriber's mobile phone and the tower cellular communication, there are problems with the network. If there is no signal, try going to a window or climbing up a hill.

Electromagnetic radiation weakens in proportion to the square of the distance to the tower. Stable work 3G and 4G networks guaranteed at a distance no more than 5 km from base station . At a distance from the transmitting antenna, the phone starts to catch the network poorly. This has little effect on quality. voice communication, but greatly degrades the data transfer rate.

Internet support for older devices

Before "sinning" the operator, make sure that your gadget supports 4G or 3G networks. This can be found in the user manual that came with the phone. In its absence, you can see specifications on the manufacturer's website.

Checking the status of connected services

If there is no Internet on Beeline, although everything is fine with network coverage and your device supports high-speed data transfer, you need to check the activation of services. It is possible that the Internet package is simply disabled. There are three ways to check this:

Personal account on Beeline website.
Mobile application "My Beeline".
USSD code or voice assistant on mobile phone.

In the field, it is the third option that is suitable. To do this, dial * 110 * 09 # or and press the call button.

Balance check

Check your balance by dialing *102# . Perhaps it is exhausted or the balance of money is not enough to buy another Internet package.

Another reason for the slowdown is the excess of 4G traffic. Checking the remaining megabytes is carried out by the command * 108 # . If the 3G connection speed is lost for this reason, activate the service automatic renewal speed. Internet packages are managed by numbers and .

With a negative balance, there will be no communication, even if there is still traffic in your package.

Help Beeline on the official website

If bad and slow Internet connection- a common occurrence in your area, the first instance where you should contact is the support service. Tell them your wishes regarding signal amplification. The company tries to meet the needs of customers, especially when complaints are received from a large number subscribers.

Tips for setting up and connecting services, including restoring connection speed, can be found in the "Help and Support" section.

What to do if the Internet does not work on the phone

When the Internet is very slow on a new SIM card, reinstalling the SIM card can help. This helps with contamination of contacts, not quite correct installation SIM card or its displacement as a result of the fall of the phone.

Turn off the mobile, remove the card, inspect the status of its contacts and, if possible, the contacts on the phone board. After that, put the SIM card in place and turn on the device.

If this does not help, use the following tips how to make internet faster.

On Android

The first thing to do if the access speed has dropped is to make sure you have high-speed coverage. If the corresponding icon is displayed in the right corner of the screen, try reboot device. The phone will reconnect to the nearest base station and the problem will disappear.

In the event that the Internet on an Android smartphone suddenly turned off, check if data transfer is enabled. Another possible reason is the lack free memory. This may affect the performance of the browser. Viruses can affect the connection speed, so it will be useful to scan your smartphone with an antivirus program.

On iPhone

The problem of low mobile internet speed on iPhone can be fixed by restarting the device. If at high level signal and the presence of a 3G or 4G network, the browser does not load pages, try disabling background update content and reset network settings.

What to do on the computer

Search for an answer to the question why the wired began to slow down home Internet, consists in checking the settings of the router and the presence of a connection with the provider. If there is no network connection, start by rebooting the device. After that, open the web interface of the device and check the connection status.

If the router does not connect to the provider, call the support service at

Beeline is one of the largest operators in Russia, providing its subscribers with the opportunity to exchange calls and messages. But no less important is the fact that the company is an Internet provider. In our age high technology it is extremely difficult to do without the resources of the worldwide network. First, a person needs information. Instead of buying newspapers, listening to the radio and watching TV, many get their news only from the Internet. Secondly, today few people deny themselves the pleasure of wandering through social networks. Thirdly, a person may urgently need certain information, and the Internet is the first assistant in this.

That is why, when it stops functioning, we start to panic. Why is the internet not working? Why is there no network? To determine this, you need to understand everything in order.

On mobile phone

Does your phone support internet?

The first thing to do if the Internet does not work is to make sure that your mobile supports it. Information about this can usually be found on the box from under the device. Of course, this is unlikely, but if you have purchased a very cheap model, it may well be that your phone does not support the Internet. AT this case the only way out- replace the tube. There are no other ways to connect to the network.

Make sure internet is connected

Check if your SIM card is connected to the “Pack of three services”. This option allows you to use the mobile Internet. The service is provided free of charge, usually it starts working immediately when the number is connected, but there is always a small chance of a system failure, so it does not hurt to check.

Also, you may have disabled this option earlier. In this case, dial the code *110*181# and press the call key. To check if the Three Services Package works for you, call 0674 09. You will receive an SMS with a list on your phone active services . If the above is on this list, then everything is in order; if not, dial 0674 09 181.

Make sure you have enough funds on your balance

This is trite, but many customers of the Beeline operator simply forget to check the account balance, and then wonder why there is no network. For those who have forgotten: the command *105# will help you check your balance. If there are no funds on the account, replenish it and the problem will be solved.

The Internet can also be turned off if there are funds in the account, but they are not enough to write off the monthly subscription fee for him. You will be able to make calls, write SMS messages, but here is the use worldwide network will be in the "not working" status. The amount of payment for the Internet for each Beeline tariff is different, you should know how much they charge for this service from your phone account. Also keep in mind that the funds are debited not necessarily on the first day, but on the day you connected the Internet.

Check if you have exceeded the traffic. If the entire volume is used up, then your Internet speed will be greatly reduced, so it will be almost impossible to use it. In this case, you can buy a package additional traffic or wait until the Beeline operator removes the speed limit next month.

Check if data transfer is enabled on the device

You may have accidentally turned off data on your phone, so now you can't access the network. It does not hurt to check if your device is allowed to access the network:

Go to the device settings through the menu;
Find the section that is responsible for network access. It may be called "Data Transfer", "Network Settings", etc.;
Enable data transfer if necessary.

Did not help? Try just restarting your device. Hang - quite probable cause where the internet is not working.

Read as you would on your own.

Refer to the official website

Today you can find necessary information on the official website of Beeline.

Home Internet

To find out why it doesn't work, it's best to call the Beeline support service at 8 800 700 8000.

If there is no desire to contact anyone for help, and you want to try to solve the problem yourself, contact the official Beeline website.

Situations when Beeline does not have a network are not uncommon, because the operator does not provide 100% coverage throughout Russia. Problems with finding a network most often occur outside the "home" (connection region), mainly in remote settlements. But it happens that the network disappears for other reasons, and then catching it becomes a real problem, especially for the 4G network and when traveling to other countries. You should not worry in vain, in most cases the problem is solved quickly.

What to do in this or that case depends on the location of the subscriber, the service that cannot be used, and a number of other reasons. The main thing is not to panic and check all possible cases of such a situation.

If Beeline does not catch the network today

The situation when, waking up in the morning, you can’t call anywhere because there is no network, it happens even in a familiar environment - at home, at work, at a party. That is, the subscriber did not go anywhere, but on the way to work or even at home he cannot get through or send an SMS, much less access the Internet. Why is there no signal today, because yesterday everything was in order?

Perhaps nothing has broken, even if Beeline writes on the phone screen that the mobile network is not available. Failures often occur in the mobile device itself. In this case, you should restart it or turn it off for a couple of minutes and turn it on again. You can suspect this problem when other people have coverage and manage to use all the services of the operator.

If the reboot helped, and the signal appeared, then there was just a failure in your device and there is nothing to worry about. Although if such failures are repeated, then you can show the phone to a repair specialist.

But it happens that the connection is lost in other situations, possible options problems and solutions:

No coverage when traveling out of town. It is no wonder that having left the city, you can get into an area where signal reception is not as good as within the metropolis. Returning home, you will be able to restore full functionality to your gadget again - the network will appear. And sometimes it is possible to find a place where the network catches, especially if the place of rest is not very far from a large settlement. In this case, it is also worth trying to restart the phone, perhaps the connection with the home tower is simply lost.

Checking the SIM card for damage, which can also be the reason for the lack of network. True, such a problem does not arise sharply, more often after the phone has been dropped, the SIM card has been removed from the slot too often. In this case, it is not registered on the network and, of course, is not serviced like other subscribers of the same operator who are nearby.

Phone replacement. If the SIM card is in order, then you should try to put it in another phone, cases when the signal receiver stops working in the phone are not uncommon. There is no operator’s fault here, you will have to change the device, and then the network will be able to “catch” properly.

Engineering works, including the connection of new equipment by the Beeline operator. In this case, whatever you do, until the work is over, there will be no network. Find out about holding technical work you can visit the official website of the operator, on it the schedules for the maintenance and its duration are indicated for each individual region. In this case, the problem will be solved only after the completion of the work.

If none of the options is suitable, and there is no access to the Internet, you can visit the nearest communication salon and ask the consultant what caused the communication problems. When there is no urgency in making or receiving a call, then great advice is to relax and calm down, remember the time when mobile phones was not at all and enjoy communication with loved ones and nature. It is unlikely that such a large operator will allow the service network to disappear for long term. In any case, the fewer dissatisfied subscribers, the greater the profit.

Can't catch 4G network

modern standard communication, which is being actively introduced in an increasingly large territory of Russia, 4G is sometimes unavailable even from such a large operator as Beeline, what is the reason?

First and foremost, 4G coverage where you are is just not working yet, meaning your phone won't pick up the network. If there is a suspicion that in a particular locality there is no such coverage, the easiest way to check it is by looking at the coverage map, to find out if there is a service in the territory you are looking for, it will not take more than a couple of minutes.

Important! When leaving large cities, you should be prepared for the fact that the network will catch badly or completely disappear. It does not matter, because in most of the country there is 3G and 2G, which you can switch to at any time.

The first step is to check the 4G coverage map

Other cases when it is not possible to use 4G high-speed Internet from Beeline:

No Beeline network. When your phone fails to connect to the Internet, there may be no network at all, and not just 4G coverage. If you cannot receive a telephone signal, then you will not be able to access the Internet.
Influence of viruses. It happens that malware “operates” in the smartphone, which does not let you into the network. Exit - start checking your gadget with antivirus program. Upon detection similar problems continue to access the Internet from your phone only after starting the antivirus.
Insufficient funds on the account. It is worth checking the balance, perhaps the packet traffic is exhausted or there are no funds on the account. To be able to access again high speed internet replenish your account in any convenient way.

If such a problem arose in the modem, then it is possible that the device is out of order. You can check this as follows: try downloading any Internet page from your phone if the SIM card and device support the 4G standard.

One of the most common causes, which should not make you panic, is the repair work on the line. At the time of the work, which can be found out by visiting a communication salon or going online in another way, you can use 3G Internet or just wait.

Important! If there is a cellular connection, then you can contact reference Beeline. Dial the first option short number 0611 and clarify the reasons for the lack of access to the network and the duration of outages. The second option, if there is no network, but is at hand landline phone, dial 8 800 700 0611 . Number for those who are within the country. By asking the operator questions of interest, it will be possible to obtain comprehensive information. For those who are in roaming - number 7 495 974 88 88
.

Does not catch the network abroad when roaming

If, having gone on a trip abroad, you find that the phone does not see the network in roaming, there are not so many reasons for this, more specifically:

Roaming service is not provided in the host country. There's nothing you can do about it, you will either have to buy a SIM card from the operator that serves the territory of your stay or stay out of touch.
The service was not connected before the trip international roaming and access. Do not forget, before any trip abroad, you should get advice from a customer service specialist in the office or by visiting the operator's website. This will help to get rid of many problems abroad.
Phone problem. The solution, as always, is to reboot, perhaps the network will appear if the first two conditions are met.
There is no money in the account. Communication in roaming is expensive, and this should not be forgotten. The solution to the problem is to replenish the account.

Going on a trip, you should take care of convenient communication

When going on a trip, you should take care not only of all the necessary things, but also of communication outside of Russia, the Beeline operator's roaming services are numerous, you can choose the appropriate option.

SIM card troubleshooting

Beeline may not catch the network if the malfunction lies in the SIM card. Situations when a SIM card stops working are numerous and most often associated with careless handling. Reasons why the Beeline SIM card may not work:

It has not been used for a long time and the operator no longer serves it. will happen automatic shutdown 6 months after the absence of any subscriber activity. In most cases, such a card cannot be restored, except if the subscriber himself disconnected it from work. Such actions are carried out in order to prevent unauthorized access to mobile account. You can solve the problem only by contacting the service office with a passport, while the card itself must be registered to the one who applies for its restoration.
The SIM card is blocked by the operator. Reasons for blocking: negative balance on account misintroduction PIN code 3 times in a row. In the first case, you should replenish your account and pay debts, for example, if the service " trust payment". If the PIN code was entered 3 times and it is incorrect, then in this case you should enter the puk code, it is printed on the plastic card where the SIM card was inserted. If you make a mistake 10 times in a row when entering this password, the number will be permanently blocked.
Damage to the SIM card due to frequent extraction. This means that the element that is identified by the phone is no longer readable and you will have to change the SIM card. Especially if the Beeline network disappeared at the same time and none of the above recovery procedures help.
The settings are off. Most often, this happens if children play with the phone. You can restore settings or find the network manually. You should find the “settings” item in the phone menu and select “network search”. Its detection is automatic in most cases. If the setting is unsuccessful, then you can set the network manually by selecting Beeline from the proposed list.

Today, everyone has cell phones. They serve not only telephone conversations, but also the Internet, which is always at hand. It is very comfortable.

This point must be taken into account when choosing cellular telephone- in many cheap Chinese fakes the Internet function is not provided a priori, and this will cause a lot of indignation if the seller did not warn you about this. But this is not the only reason why the Internet on the phone may not work.

Main causes and solutions

Cellular communication directly depends on both the capabilities of the gadget and the Internet provider, one of which is Beeline. There are several ways to find out why Beeline Internet does not work.

First, once you discover this problem on your device, simply restart your phone. This action almost always helps!
But if it still doesn’t help, then don’t be too lazy to check the balance of your tablet or cell phone - if the balance is negative, then you won’t have the Internet either. Is the balance positive? Then why does the Beeline Internet work badly? You have unlimited internet! It is important to remember that even unlimited internet there are certain limitations. If you download movies every day, play games, browse social networks and so on, do not expect that the entire "tariff" month you will be able to enjoy these pleasures 24 hours a day. Everything has its limit.
Therefore, check the balance of your megabytes - often it is their absence that determines the fact that Internet access is limited. Here you can use two options for getting out of the situation: either you buy more megabytes, or you are left without the Internet until your " tariff month» will not update

Phone settings

These were the most common options for why the Internet from Beeline does not work. Now let's look at other possible reasons. In the menu of any phone there is an application "Settings", in which there is an item "Data transfer" (or " Mobile networks", "Settings cellular network", "Data usage"). Opposite these words there must be a “tick” or a circle - this means that given function activated on your phone. If they are not there, you must put them in order to give permission for data transfer. Otherwise, you will not be able to access the Internet.

And lastly, not everyone knows that as soon as he activated the Beeline SIM card, the "Package of three services" is automatically and absolutely free of charge connected to his number. What is it? In fact, this is the ability to use mobile Internet (2G, 3G, 4G and others). The operator must provide you this opportunity, but, as you yourself understand, technical failures are possible, as a result of which the service is not connected and, accordingly, the Beeline mobile Internet does not work. How to check if you have it or not? Dial free from your mobile service number 067409 , after which you will receive an SMS with a list of all services connected to your tariff plan. If "Three Service Package" is not in this list, dial 06740918 1 and soon it will be connected, thus your problem will be solved.

In any case, if you are afraid to check or do something yourself, you can always calmly call the Beeline operator at the number 0611 or 0622 , or contact the nearest mobile phone salon, where they will explain to you what the matter is and are guaranteed to help.

If you still have questions on the topic "Why does the Beeline Internet not work?", Then ask them in the comments to this article. We will answer all your questions!