Playstation doesn't work. PSN login error on PS4

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Playstation Network (PSN), despite its popularity, quite often receives negative feedback from gamers all over the world. Some of the complaints are indeed justified - it’s worth remembering the famous three-week server outage that occurred in 2011. It just so happens that PSN is almost always associated with poor speed, endless updates and

With the Playstation Network, players can enjoy online gaming, buy digital copies of games from the PSStore, and do a number of other things. It is not surprising that connection problems and other errors greatly frustrate users and disrupt important gaming matches.

What does such a problem look like? You click on the PSStore icon (or simply log in), after which a notification pops up stating that the PSN Store is not working. You can often see a special code that can be used to determine the source of a particular error.

Problem with Internet?

Incorrect Network settings are almost the most common reasons why PSN does not work. We are talking about both the router and the console itself. First, you should check the connection settings on other devices. If you can’t connect only the set-top box, but the rest of the equipment works properly, then the Internet has nothing to do with it.

Problem with the router?

Sometimes a PSN error can occur due to incorrect router settings. The TPlink series router often suffers from this, but other devices cannot be fully insured. First, check the functionality of the Ethernet cable, which can replace the Wi-Fi connection. If everything works, then the problem lies not in the router, but in the wireless connection.

Open settings.
Select the "Network" category.
Find the WAN subkey.
Next, go to the "Advanced" tab.
Next to the MTU parameter, set the icon to 4000.

After you complete all the above steps, try to connect to the system again. If your PSN was not working before, the problem should now be resolved.

DNS problem?

You can also try changing the DNS type from standard to general. Open the settings tab again and select WAN. Now specify the following parameters:

Opposite the main DNS - 8888.
Opposite the additional DNS - 8844.

Remember that there must be dots (three dots) between the numbers.

A few more important reasons

It also happens that the reason why PSN does not work is a consequence of a temporary shutdown of its servers. This is usually associated with prevention or planned troubleshooting. You can check whether the servers are currently undergoing technical work on the Internet, on the official Playstation Network website.
The problem may lie in your account, so you should try logging into PSN via a desktop computer. Open the site through a browser and check whether it works or not.
Find out the source of the error that keeps appearing when you try to log into PSN. Most of the codes are recorded on the official Playstation website, so feel free to go there for help.

We tried to figure out the main reasons why PSN does not work. Now let's look at the most common error codes that users encounter. Since there are quite a lot of them, we divided one large section into two parts.

Error codes. Part 1

Code CE328070

The error is related to the license. If you have already completed the basic activation of the system on your set-top box, go to the settings and deactivate it. Then reactivate and restore the license.

Code CE329206

The error is related to loading previously canceled content. Try restoring your license. Then check the availability of certain content in the selected game. If you purchase a Season Pass, go to the settings and see how it is activated. Reboot the system if the objects were not found.

Codes CE337430 and CE339454

The error means it is impossible to connect to the server. Check the server status on the official website.

Code CE339836 and CE339847

The test connection to the Internet failed. Reconnect. The error may also be due to technical work.

Code CE348612

Failed connection to servers. If you were able to connect before the error appeared, then make sure that the servers status is active. If the error occurs constantly, then it is worth performing an SSL check.

Code E800085D1

Another error related to the inability to connect to servers.

Error codes. Part 2

Code E82000138

You cannot transfer money using a PSN card. It is necessary to ensure that the total amount of money in the account will not ultimately exceed the allowable one hundred and fifty US dollars.

Code E82000163

The address on your credit card does not match the address on your account. Another error that can only be corrected using a browser (the browser can also be used on a console).

Code E82F001F7

Error indicating repair work is being carried out. PSN servers are under maintenance. Check the status and wait.

Code NP319520

Unsuccessful Internet connection. You need to test your Internet connection and check the previously installed settings. Don't rule out the possibility of prevention.

Code NP350008

Technical work on servers.

Code NW311948

Unable to connect to the Network. Check the server status using online statistics from the official website. If the servers are active, check the test Internet connection. You may need to install the latest firmware on your router. Disconnect any device that you don't need but is still connected to the Internet.

Code NW312006

A connection error made it impossible to update the software. Try updating the software via a desktop computer by connecting the set-top box to it via a USB cable. If you cannot work with your computer at the moment, then conduct a test Internet connection. After making sure that your Internet connection is stable, update the software again. In case the connection could not be completed, check the status of the servers on the official website. Don't forget to turn off any additional devices that you don't need at the moment.

We hope that our information will help you connect to PSN. Don’t forget also about technical support, which you can contact with any question.

As players use their PS3, they may experience various problems logging into PSN. One of these problems may be connection failure in PS4 - “ An error has occurred. You have been kicked out of psn (80710016)". This problem results in the console not being able to connect to the Internet. But experienced players recommend not to despair, because there are a couple of ways to fix this problem.

Solution to error 80710016

First of all, it is recommended to log into the website: https://status.playstation.com/ru-ua/. This is the official website of SONY. It indicates the health of the servers. If everything glows green, it means things are going as they should. If not, then you just need to wait, everything will work itself.

The problem remains, then you should resort to the following:

Turn off router and PlayStation console from an outlet
Turn on and check the functionality

This option is more helpful specifically for those who are unable to enter the team game.

Updating Network Settings

Registering new DNS

If it’s still not included in PSN, go back to the menu DNS settings(complete all steps from one to five). Two sub-items will open. We change both.

Opening SONY ports

Everything is unchanged. Then it follows open SONY ports. You can do these steps in the router.

In the menu we look for “Forwarding”.
“Virtual servers” and click add. It's at the bottom.

Enter the data. Server port - 80. Internal port - 80.
We specify it in the IP address from the console. In PlayStation, open the settings. Here we find “System”. Everything will be in “system information”.
We continue to enter data. Protocol – TCP. That's all. Save.

We perform the above actions for all ports, but with modified data. You should get the following: for the first - 80, and so on 443, 3478, 3479, 3480, 5223, 8080. We have the last ones UDP 3478, 3479. In the router we look for DMZ. We enter the previously received IP again. Reboot the modem and console. Here is an overview video instruction on how to correctly enter Sony ports (watch from 7:10).

Or PS4 online, buy games through the PS Store and do many other things. Therefore, many are very upset when their console, for unknown reasons, does not connect to the PlayStation Network. Let's try to figure out why this happens.

How to solve the problem when you cannot connect to PlayStation Network.

What does it look like? We click on the PS Store icon or even just log in, and then a message appears: “Failed to log in to PlayStation Network.” In some cases, error codes are indicated. The user may also see: “You have been logged out of the PlayStation Network.” This happens on both PS3 and PS4.

Typically, most login problems occur due to incorrect network settings. This applies to both the router and the set-top box itself. First of all, check your internet connection on different devices. If you can’t connect only from the PlayStation, then the problem is with it, and not with the lack of Internet.

Router TP Link

The system sometimes does not log into Network due to an incorrectly configured connection to the router. Most often, this method works if you connect through a TP Link router. But it is quite possible that it will be suitable for other devices.

First, check whether you can access the PlayStation Network by connecting not via Wi-Fi, but via an Ethernet cable. If everything works like this, the problem is that the wireless connection is not configured correctly.

After that, we try to log into PSN again. Most likely, everything will work.

DNS

Sometimes it helps to change the standard DNS to a public one, which is provided by Google. To do this, go to the settings again, find the same WAN tab and set the DNS parameters: 8.8.8.8 and 8.8.4.4.

“Why can’t I connect to PSN?”, “Why am I being kicked off the network?” and other similar questions are increasingly asked by PS4 and PS3 owners. Sometimes the problem lies in the Sony servers themselves and then all you can do is wait. However, in most cases, network problems can be resolved on your own. In this article, we will analyze typical problems with PSN and offer methods to solve them.

Read about how to solve the problem with access to PSN due to Roskomnadzor blocking.

Problems with PSN

The most common problem is the crash of the PlayStation Network itself. If during connection an error code CE-33991-5 is displayed, then the problem is most likely on Sony's part. You can check the PSN status on the official page: https://status.playstation.com/ru-RU/. The site is updated regularly, and also indicates the specific cause of the problem at the moment. It also indicates possible problems with playing certain online games, trophy synchronization, and the availability of other online features. If the service has really crashed, then all you can do is wait until Sony itself fixes the problem.

This is what a typical PSN status should look like

If the page does not show any problems, then the PS4 has problems with the Internet. Go to “Settings” > “Network” > “Test Internet connection” and do everything according to the instructions. If the connection fails, unplug your network router and modem for a couple of minutes, and turn off your PS4. Then turn on the modem, router and finally the console. Run the connection test again - the problem should be resolved.

Lag during online play

After connecting to PSN, you may experience lag while playing some online games. Usually the reason is a bad Wi-Fi connection. In this case, move the router closer to the console. If there is a wall or floor between the set-top box and the device, the obstacle will delay the speed and strength of the signal.

This is a good internet speed for online gaming

If the solution does not help, you should try a wired connection to the console via an Ethernet cable. This will take more time and you will need to run a cable from the modem to the console, but a cable connection eliminates most problems with PSN, including lag and disconnection during online battles.

In addition, you may need to change your tariff to a faster connection. Before calling your provider, try the above methods. At the same time, none of the network users should load the connection - stream video online or download a large file.

How to fix PSN problem with code CE-35239-2

Just download the latest firmware update. To access the network capabilities of PSN, an official update from Sony is required. Not necessarily the latest version - more or less recent firmware will allow you to run online games.

To download the file, go to Settings > System Software Update and follow the instructions exactly.

Error on PSN with code CE-34452-8

Another common error for PSN users. This means that the download data may have been corrupted, and in this case the game will not be able to launch. There is a simple solution to the problem in three steps:

erase damaged content from the console and reboot the console. Go to the “Library” and download the data again.

go to internet settings. If you access a different connection, try it. Changing to a static IP or changing the DNS server may help.

The load on the network was heavy, and the problem arose again. Go to Settings > Initialization > Initialize PS4. Be careful - all data and settings are deleted from the console during initialization, so make sure they are safe before selecting this option.

Can't log into PSN

If the “PSN login failed” icon or code CE-33992-6 appears, this means that the Sony servers are undergoing maintenance. In this case, all you have to do is wait. Check the network status on the official page and follow the Sony Twitter for updates.

Can't sync prize data with PSN

It’s a pity if the “platinum” earned with sweat and blood suddenly evaporates

If there is an error with your trophies or your online trophy data is corrupted, you will need to manually sync your data with PlayStation Network. Open Trophies, and select Sync with PlayStation Network from the OPTIONS button menu. After this, restart your PlayStation 4. Another option in a few steps:

upload your backup save to a flash drive or PSN server. Erase the current user and create a new one.

if the problem persists, initialize the PS4. Attention: all data will be deleted and settings will be reset - backup is required.

I can't log into the network after updating (error code E-801809A8)

The fact is that you did not agree to the new terms of use. Go to Settings > Account Management > Sign In and a screen with the new rules should appear. Check the box and the network will become available to you again.

Common decision

If the problem is not in the list, then rebooting your network devices may help. Unplug your modem and router, and turn off your PS4. Leave them for five minutes. Then turn on, in order, the modem, router and PS4. Try connecting to the network again.

We hope you found the article useful and you can enjoy online gaming again. You can buy more multiplayer games for PlayStation 4 in the store.

I have been contacted several times with a question about PS4. Namely, the now widespread PSN login error"CE-33991-5", PSN login: "failed." Many thematic forums are teeming with instructions for solving this problem. Having applied all the recipes I had read in turn, I was very upset because none of them worked. Neither changing the DNS on the router nor reducing the MTU helped. However, after applying all the recipes at the same time, and once again rebooting the console, I saw a message suggesting a firmware update. This was a good sign. After updating the firmware, I found that PSN became available as before and there was no longer any error. If you have exhausted all the methods, I offer you my recipe for solving the problem, which I have successfully tested on three PS4s.

Automatic time update on the set-top box
MTU and DNS on the set-top box
MTU and DNS on the router
And most importantly, don’t forget to log into PlayStation™Network

Automatic time update on the set-top box

Go to “Settings”, “Date and time”, “Date and time settings”, select “Set up now”, later you can return to “Set up automatically”.

PS4 settings menu

MTU and DNS on the set-top box

Go to “Settings”, “Establish an Internet connection”. Select the connection type "Use LAN cable" or "Use Wi-Fi" depending on what type of connection you are going to use wired or wireless.

In the menu that opens, select "Special". Leave all items unchanged except DNS and MTU. Change DNS to DNS from Goggle. Primary DNS: 8.8.8.8, secondary DNS: 8.8.4.4. MTU can be set to a minimum of 1300.

Network - Establish a connection to the Internet PS4

Establish an Internet connection -Use a PS4 LAN cable

IP Address Settings - Manual PS4

Check your Internet connection. If you get an error logging into PSN, proceed to the manipulations with the router, which are discussed below.

MTU and DNS on the router

On the router you need to perform approximately the same actions, i.e. change DNS and MTU addresses. Again, the DNS addresses are 8.8.8.8 and 8.8.4.4, and the MTU is 1300, respectively.

Sometimes they also include DMZ - this is the opening of all ports for a specific device behind the router. In our case, along with DNS and MTU on the PS4, we should manually enter a static IP address from the router’s subnet of addresses. What does it mean?

If the router's IP is 192.168.1.1, then the selected IP should be in the format 192.168.1.xxx, for example, 192.168.1.2. Then specify the same IP address in the DMZ settings of the router. And in the DHCP settings, set the range of addresses so that the address you select does not fall into it. For example, if 192.168.1.2 is selected, then addresses must begin with 192.168.1.3 and above. I read this method much later, when I had already solved several such problems with PS4. It worked for me without this.

Sign in to PlayStation™Network

To log into the PSN network, select Settings, PlayStation™Network/Account Management, Sign In/Sign Out. Select your account and enter your password if you are not logged in previously.

That's all, when you connect to the network, the PSN login error should disappear. If this helped you, comment and share the information on social networks.