Reviews about Rostelecom. Mobile tariffs from Rostelecom: rich offers at a competitive price

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04/06 submitted an application to connect home TV, mobile communications and the Internet with a tariff for everything; during the consultation, the company specialist said that the tariff would provide a 100% discount on communications, for one number, there is no need to pay for the tariff. The discount will be provided immediately, it is free.

On April 06, an installer arrived, brought equipment and a SIM card, asked him how to activate the discount, they gave us an explanation that we needed to call the company’s call center, give the number and they would connect it because By default, the SIM goes to the wrong tariff. They started calling and it started, then they had technical work, call tomorrow, the next day they did not load the data, they switched from specialist to specialist, and so for 4 days, under various pretexts, they did not activate the discount, refused to file a claim and hung up.

Wrote by email [email protected] with a description of the situation, the company employees connected me to the discount program, but again there was no discount, now pay attention. The company employees began to demand that I pay for the mobile tariff (FOR A FREE DISCOUNT ON KARL'S TARIFF!) Not only do I have to pay, but the discount will only be provided after May 15th. THE EMPLOYEES REFUSED TO CONNECT THE FREE DISCOUNT.

In fact, the company misled me when connecting the services, the free discount for communication turns out to be PAID and is provided from the second month through a bunch of scandals. I don’t recommend it to anyone, the ROSTELECOM company deceives its customers.

Now I will file a complaint with Roskomnadzor.

Rostelecom 04/12/2019 9:43

Dear yukoloshenko! Hello.
In accordance with your request, Rostelecom specialists carried out an inspection, the results of which we report. Under the contract for home services and mobile communications, the correct tariff plan has been installed and a connection to the mobile program has been made. According to the public offer (https://krasnodar.rt.ru/sites/default/files/doc/Yug_oferta_Mobilnaya_programma.pdf) clause 3.8.1, subscribers pay the subscription fee for the first billing period under the Special tariff plan Service 1 in addition to the subscription fee of the Service 2/Service Package;
3.8.2. Further, the Welcome Discount is provided as follows:
- cash in the amount of the first paid subscription fee for the Special
tariff plan for the month in which Service 1 and Service 2/Service Package were activated
and the conditions for connecting to the Promotion are met, they are returned to the Subscriber’s personal account
Services 1 to 05 of the calendar month following the month of joining the Promotion
subject to the conditions for providing a discount within the Promotion. Exception if
The subscriber activates the Promotion on the last two days of the calendar month, in this case
The refund of the Subscription fee to the Personal account of Service 1 will be made before the 05th
the second calendar month following the month of joining the Promotion. Cash
funds returned to the Subscriber may be spent by the Subscriber to pay for any
services and options Services 1;
- simultaneously with a refund for the first month of using Service 1 in
As part of the Promotion, a 100% discount is awarded for the next billing period on the subscription
fee according to the Special tariff plan Service 1.
3.9. For the third and subsequent billing periods from the moment of connection by the Subscriber
Numbers Service 1 Regular discount is added to the Promotion.
3.10. A regular discount can be provided to the Subscriber every month, when
Subscriber on Special tariffs of Service 1 and Service 2/Service Package specified in the Table
1, and compliance with the conditions of this Description.
This is what you were informed about when you contacted us by email. [email protected].

Mobile communications from Rostelecom have always had quite attractive conditions, although not too extensive. To choose the right tariff plan, you should think about your own needs and the opportunities that the company’s new offers open up for subscribers. And now more about new trends in Rostelecom, what mobile communications from the company are and what tariffs are currently available for connection.

Characteristics of tariff plans

Tariffs for mobile communications from the company differ not only in content, but also in prices. This is primarily due to the terms of service provision depending on the territory of connection. For example, in the capital today there are only 3 active offers, and quite budget ones, while in Khanty-Mansi Autonomous Okrug you can connect to 1 of 8 quite attractive sets of cellular communication services.

Due to the transition of most operators to package conditions with unlimited within the network, Rostelecom decides to keep up and create its own offers with the most favorable conditions. Thus, in Moscow, under the OnLime brand, 3 tariff plans of the “ SUPER SIM»:

“S” - 200 minutes and SMS, as well as 2 GB of Internet traffic for 199 rubles per month;
“M” - an offer for more active subscribers offers 500 minutes and SMS, as well as 10 GB for intensive communication on social networks and surfing for only 399 per month;
“L” - the maximum package for the capital includes 1000 minutes and messages, as well as 10 GB for 599 rubles.

The package of minutes is designed for communication in the home region and long-distance calls with Rostelecom subscribers of both mobile and fixed lines.

But the tariff plans for the Khanty-Mansiysk Autonomous Okrug have simply unprecedented content. A total of 5 options have an affordable subscription fee and 3 are free of mandatory payments. They offer limitless opportunities not only for communication, but also for the progressive use of the mobile Internet. The traffic volumes are enough for both work and entertainment. And now more details about each of the kits.

Tariff plan " Base» has no mandatory payments, but has per-second billing. A minute of a local call will cost 1.8 rubles, as will 1 SMS message sent within the region. Departures to other regions will cost 2.5, and multimedia calls at 5. Long-distance calls within the network have an affordable price, only 2 rubles, calls to subscribers of other networks at 9 per minute. The Internet is quite cheap, 1 MB of transferred data will cost only 1.8.
« Just the Internet» designed for use in tablets and modems. It has the same prices as the previous option. But for high-quality use in devices, it requires connecting special Internet options “ SIMPLE INTERNET" There are only 3 of them, and they also have a gradation in size: “S” - for 99 rubles, assumes the use of a 2 GB package at maximum speed; “M” - 10 GB of traffic for 250 per month; “L” - 30 GB for 550.
Offer " SUPER SIM FREE» with per-minute billing offers to reduce the cost of local calls. A minute within the connection region costs only 90 kopecks. Moreover, calls to numbers in neighboring regions will cost the same amount, but for long distances it will cost more - 2 within the network and 9 to numbers of other operators. The Internet is quite expensive, at 9.9 per 1 MB.
« SUPERSIMKA M» is the company’s minimum package offer. Includes 350 minutes and messages, as well as 4 GB of Internet traffic for only 190 per month.
A distinctive feature of the tariff is that after the package of minutes is exhausted, long-term connections in any direction will remain at a surprisingly low cost of 3 rubles.
« L“—involves monthly charging of packages of 600 units and 8 GB of traffic for a subscription fee of 300 rubles.
« XL»—already 900 minutes and SMS, as well as 15 GB for active use of the network for business and personal purposes. Packages can be spent on trips around Russia and you only need to pay 450 for the accrual.
« 3ХL"is a tariff for incredibly active users. Suitable also as a corporate solution. 1500 min. and 20 GB - really a lot of possibilities for 750 per month.
« XXL» - for those who need the Internet without restrictions and those who decide everything online. Absolutely unlimited access and high-speed file downloads. But in return we had to sacrifice the traditional part of the services. Only 250 minutes for calls within Russia and the same number of messages, but all this for only 350 per month.

There are also 8 tariff plan options in St. Petersburg. However, the minimum in the “SUPER SIMKA” line is the “S” offer. Only 500 MB and unlimited calls to Rostelecom phones in the Leningrad region for 120 per month.

Get more information about connection opportunities in your region on the operator’s website or at the company’s offices.

Connection

There are several ways to become a mobile phone subscriber from Rostelecom: ways:

leaving a request on the website;
purchase a starter kit in the office;
by ordering a SIM card by calling 8-800-1000-800.

Oddly enough, the “M” option is considered the starter kit, after using up the packages of which you can switch to any other.

This can be done by sending an SMS with the tariff code to number 220. For “XL” it is 14, and for the capacious “L” it is 13.

Additional options

For comfortable operation, the operator offers a number of optimization services. Option " Who called"will be relevant for those who are often on the go and may find themselves offline for some time. If someone calls during this period, the message will contain the number of the subscriber who did not get through. The cost of such an expansion is only 50 kopecks per day. You can connect it with the command *100*328*1#, and disable it if not needed - *100*328*0#.

« Promised payment"is one of the most necessary services. If the account is already close to 0, there is always the opportunity to change the balance. The command *100*17# will help you add 100 rubles to your account. But after 3 days the amount will be written off in full.

Not long ago, PJSC Rostelecom entered the mobile communications market, offering its clients a virtual operator using MVNO technology. To provide services, the technical base of one of the largest Russian cellular operators Tele2 is used. It is known that Rostelecom is the owner of a 45% stake in its shares. The company reports that all Rostelecom clients, both private and corporate, will be able to connect to the new mobile operator.

Since Tele2’s coverage area covers only 65 regions of Russia, residents of these territories will be able to use the services of the virtual operator Rostelecom. Customers are offered a line of 6 different tariff plans, which have a different set of minutes and Internet traffic, and mobile tariffs for them vary depending on the region.

Why does Rostelecom need mobile communications?

The goal of the leading Russian telecommunications operator is to provide its subscribers with a whole range of services. Now the Rostelecom product will be offered in the 4Play format. That is, the subscriber will be able to purchase a package of 4 services: landline telephony, home Internet, digital television and mobile telephony. By entering the cellular communications market, the company will be able to combine landline phones with mobile phones into one extensive network. And the tariff policy provides for the use of family tariffs, when one package will include home and mobile Internet.

For the convenience of subscribers, the company offers the opportunity to pay for different types of services using one invoice. Rostelecom also offers its customers the opportunity to purchase equipment, such as tablets and smartphones, on favorable terms. These mobile devices will be supplied to the buyer with already installed software ("Interactive TV", "My Rostelecom", "Government Services").

Rostelecom sees the combination of fixed and mobile communications services into a single package as attractive for corporate clients. The company is launching an M2M platform, on the basis of which it is planned to provide telecommunications services to enterprises in various industries.

Brief overview of the mobile operator Rostelecom

Every client of the company can become a subscriber of the mobile operator Rostelecom. Those who are not one will be able to connect to mobile communications after purchasing one of the company’s service packages (Internet, TV or landline telephony). A Rostelecom SIM card can be purchased both from sellers of home communication services and at sales and service centers. Rostelecom's first customers will receive good news: they will have a zero cost for calls between the operator's landline and mobile numbers.

The Rostelecom tariff line includes 5 tariffs:

Super SIM S;
Super SIM M;
Super SIM L;
Super SIM XL;
Super SIM Free.

In addition, for mobile device users there is a separate “Simply Internet” tariff. Tariff conditions differ in different regions. For example, if in Moscow the subscription fee for Super SIM card S is 199 rubles, then in St. Petersburg it is 120 rubles. In the capital, for this amount, the subscriber receives 200 free minutes to all Russian numbers and 200 free SMS to all operators. It also provides 2 GB of Internet traffic. Calls to Rostelecom phones throughout the country are free, and to numbers of other operators - 1.5 rubles/minute.

In St. Petersburg, for a monthly fee, the client receives free calls to Rostelecom numbers throughout the city and region. 200 minutes are allocated for calls to Rostelecom in other regions. Internet traffic is limited to only 500 MB. Calls to other operators cost 1.5 rubles/minute.

For the owner of a Rostelecom SIM card in Moscow, the monthly fee for other tariffs will be:

Super SIM card M - 399 rubles/month
Super SIM card L - 599 rubles/month;
SuperSIM XL - 1199 rubles/month;
Super SIM card Free - per minute tariffication of 1.5 rubles/minute.

Forecasts and prospects

The company expects a gradual growth of its customer base, which will result in mobile coverage of approximately 15% of existing fixed-line subscribers. At the same time, in Moscow and the Moscow region, the demand for Rostelecom SIM will be significantly lower due to the lack of 2G communications.

The economic effect for Rostelecom looks generally dubious, since a reduced fee is charged for connecting to the service package. The total revenue is divided between the virtual operator and Tele2. And experts see the main advantage for Rostelecom as a significant reduction in net outflow and a reduction in some operating expenses.

Tariffs of the SuperSimka line include packages of minutes, SMS and MB that meet user requests (S, M, L, XL, FREE) and the conditions of special offers:

Discounts on landline telephone services when purchasing a SIM card for the first time.
No tariffs for communications between landline and mobile subscribers.
Watch home TV on a smartphone, tablet or laptop.
Connecting additional packages used only for communication or networking - “Simple Internet” (S, M, L, XL).

The company’s website notes that cellular communications are provided along with fixed-line services for corporations and enterprises of any size.

Description of packages

"SUPERSIMKA.S"

Subscription fee 199 rub. includes:

Communication with mobile and landline subscribers - 200 min.
SMS within the Russian Federation - 200.
Internet traffic - 2 GB.

Payment for services upon exhaustion of the package:

Calls to RTK subscribers - 0 rub.
On another number within the Russian Federation - 1.5 rubles.
SMS to all numbers within your home region - 1.5 rubles.
SMS to all numbers within the Russian Federation - 2.5 rubles.
MMS - 6.5 rub.

Once the 2 GB package is exhausted, the Internet speed will be 64 Kb/s. Those wishing to resume access to the network are invited to use an additional high-speed traffic package.

Conversations and SMS with subscribers from other countries:

CIS - 30 rub.
EU and Baltic - 49 rubles.
America and Canada - 69 rubles.
Other territorial zones - 69 rubles.
SMS to other countries - 5.5 rubles.

The cost of satellite communication services is 240 rubles.

Conditions for connecting and changing the tariff:

Users are offered a profitable order of the SUPERSIMKA package with delivery by calling the toll-free number 8-8001000800. To switch to a new tariff, you must send an SMS with code combination 11 to the number. 220.

At the end of the subscription period, the following tariff conditions apply:

2.50 rubles/SMS throughout the Russian Federation.
6.50 RUR/MB.
6.50 rub. MMS.

"SUPER SIMKA M"

Subscription fee 399 includes:

Communication with the owners of all starting packages of communication companies in the Russian Federation - 500 min.
SMS to all cell numbers - 500 SMS.
Traffic - 10 GB.
Incoming calls - 0 rub.

Terms of payment for services upon exhaustion of the package:

Calls to Rostelecom subscribers within the Russian Federation - 0 rub.
For users of mobile communications from other providers - 1.5 rubles.
SMS within the network - 1.5 rubles.
SMS to phones of other operators - 2.5 rubles.
MMS - 6.5 rub.

Once the 10 GB package is exhausted, the Internet speed will be 64 Kb/s. Those wishing to resume access to the network are invited to use an additional high-speed traffic package.

Communication and SMS with mobile users outside the Russian Federation:

With residents of the CIS - 30 rubles.
EU and Baltic - 49 rub.
America and Canada - 69 rub.
Other territorial zones - 69 rubles.

The cost of satellite communication is 240 rubles.

SMS outside the Russian Federation - 5.5 rubles.

To switch to the “SUPERSIMKA M” service package, you need to send a message with the number 12 to the number. 220. Transition cost - 0 rub. Checking the balance of min., SMS and GB is done through the request *100*12#.

The tariff conditions described above apply within the framework of the monthly fee; upon its exhaustion (after 30 days), payment for services is made on the following terms:

RUB 1.50/min. for communication with clients of all communication companies in the home region and throughout the Russian Federation.
1.50 rubles/SMS in your home region.
2.50 rubles/SMS throughout the Russian Federation.
6.50 RUR/MB.
6.50 rub. MMS.

Outside the home region, a roaming payment system applies. Payment for the Internet remains unchanged throughout the Russian Federation. Outgoing calls up to 3 seconds are not charged. If you do not use a SIM card for 4 months. the funds will be written off and the money will be blocked.

"SUPER SIM L"

Subscription fee - 599 rubles, package includes:

Communication with subscribers of different cellular communication companies in the Russian Federation - 1000 min.
SMS to all phones - 1000 SMS.
Network access - 10 GB.
Receiving calls from other operators - 0 rub.

How is the package over the limit charged:

Communication with SIMok RTK owners in the Russian Federation - 0 rub.
Conversations with subscribers of other communication companies - 1.5 rubles.
SMS in the home network in the Russian Federation - 1.5 rubles.
SMS to other numbers within the Russian Federation - 2.5 rubles.
MMS - 6.5 rub.

After using up the 10 GB package, access to the World Wide Web is carried out at a speed of 64 Kb/s. To resume access to the network, just connect an additional Internet package at high speed.

Communication and sending SMS to users living abroad:

In the CIS - 30 rubles.
EU and Baltic - 49 rubles.
America and Canada - 69 rubles.
To other countries - 69 rubles.

Satellite - 240 rub.

Sending SMS outside the Russian Federation - 5.5 rubles.

To activate the SUPER SIMKA L tariff, you need to send an SMS with the number 13 to your number. 220. Transition cost - 0 rub. Checking package balances - *100*12#.

Tariffs upon subscription exhaustion:

1.5 rubles/min. for conversations with SIM cards users from different companies in the Russian Federation.
2.5 rubles/SMS throughout the Russian Federation.
6.5 rubles/MB.
6.5 rub. MMS.

"SUPERSIMKA XL"

Subscription fee - 1199 rubles, the package includes:

Calls to all numbers within the Russian Federation - 2000 min.
SMS to subscribers of all companies - 2000 SMS.
Internet network - 15 GB.
Inbox - 0 rub.

Terms of payment for services upon exhaustion of the limit package:

Calls to RTK numbers in the Russian Federation - 0 rub.
Communication with users of numbers from other providers - 1.5 rubles.
SMS to RTK numbers in the Russian Federation - 1.5 rubles.
SMS to other phones within the Russian Federation - 2.5 rubles.
MMS - 6.5 rub.

Once the 15 GB package is exhausted, access to the network is carried out at a speed of 64 Kb/s. To connect to high-speed traffic, just go to the website and select the “Simple Internet” package.

Calls and SMS abroad:

In the CIS - 30 rubles.
EU and Baltic - 49 rub.
America and Canada - 69 rub.
To other countries - 69 rubles.

Satellite communication - 240 rub.

SMS to other countries - 5.5 rubles.

To activate the SUPERSIMKA XL package, you need to create an SMS with the number 14 to number 220. There is no charge for the service of switching to a new tariff. The package *100*12# will allow you to check the balance of packages.

Cost of services at the end of the subscription fee:

1.5 rubles/minute for conversations with SIM card owners of different operators in the Russian Federation.
1.5 rubles/SMS in your home region.
2.5 rubles/SMS throughout the Russian Federation.
6.5 rubles/MB.
6.5 rub. MMS.

"SUPERSIMKA FREE"

The package has subscription fees.

Payment for services within your home region:

Calls to all numbers - 1.5 rubles.

SMS - 1.5 rub.

MMS - 6.5 rub.

1 MB - 1.5 rub.

Calls to other cities of the Russian Federation:

To RTK numbers - 1.5 rubles.
To other numbers - 1.5 rubles.

Outside the Russian Federation:

in the CIS 30 rub.
to the EU and the Baltics 49 rub.
to the USA and Canada 69 rub.
to other countries 69 rub.

Satellite - 240 rub.

SMS outside the Russian Federation - 5.5 rubles.

To switch to the tariff, you need to create an SMS with the text 15 on the number. 220. There is no charge for the transition.

There are several large cellular operators in Russia. Recently, a new Rostelecom SIM card has appeared, which offers tariff plans from a well-known company through the mvno (virtual network) system. Previously, the company was engaged in providing services for connecting landline phones, cable television and the Internet, but now it has also joined the mobile communications services market.

Mobile communications Rostelecom

The Internet and cable television operator has launched a service - Rostelecom cellular communications. It is possible to make calls in 65 regions of the Russian Federation. Mobile communications have become part of a comprehensive solution for communication within the office, home and beyond. On the official website, the company offers a set of tariffs that work with or without a subscription payment system. The Rostelecom SIM card works with all communication standards.

MVNO Rostelecom

The virtual mobile network was created on the basis of the Tele2 operator and provides communications in 65 regions of the country. The mobile operator Rostelecom has established a condition that only those subscribers who already use at least one of Rostelecom’s services will be able to use tariff plans and buy a new SIM card. For example, if you use Internet traffic for a computer, you can purchase a card.

After launching through the MVNO system, the company offers its users preferential conditions for connection. After purchasing a SIM card, you will be given a one-time discount on home phone services. The promotion includes free calls between mobile phones and home phones from Rostelecom. The tariff line of plans includes several packages that differ in their conditions.

How to become a Rostelecom subscriber

Anyone can’t just come to a sales office and buy a Rostelecom SIM card. The company connects to the mobile network only those who already use at least one of the services: cable TV, Internet or landline telephone. Since 2019, the operator has provided a single account for paying for mobile and fixed-line services. It was announced that the sale of subscriber equipment as a package of services will begin next year; tablets and smartphones will be offered in installments.

Rostelecom tariffs

At this stage, the operator offers several tariff plans. You should choose based on your needs for a particular package of services. The following connection options are presented on the official website of Rostelecom:

Super SIM Free. There is no monthly fee; calls to all numbers in your home region cost 1.5 rubles per minute. For SMS you will pay 1.5 rubles/piece, mobile Internet – 1.5 rubles/1 MB.
Super SIM card S. The subscription fee is 199 rubles per month, contains 200 minutes of calls, 2 GB of Internet traffic, 200 SMS in all regions except Crimea.
Super SIM card M. Monthly fee - 399 rubles, contains 500 minutes to all numbers in Russia, 500 SMS, 10 GB of Internet everywhere except Crimea.
Super SIM card L. Monthly fee - 599 rubles, includes 1000 minutes to all numbers, 1000 SMS and 10 GB of Internet.
Super SIM XL. The subscription fee is 1199 rubles, contains 2000 minutes of calls, 2000 SMS and 15 GB of Internet traffic.

Simka Rostelecom

You can get a SIM card at Rostelecom stores, provided that you are already a subscriber of this company and use its services. They cannot be found on cellular networks at the moment. The SIM card is activated for free, you just need to insert the card into the phone. When you receive the device by installments, mobile applications from Rostelecom will be immediately installed on it.

SIM card and phone number

Existing subscribers of the company will be able to order a SIM card for themselves through the online store or by coming to the sales office. All new clients will be offered to become a mobile communications client when connecting to any other services. There is no other way to get a new number. The cards work based on the coverage of the Tele2 operator, so they now work in 65 regions of Russia.

Replacing the SIM card

If your mobile phone is stolen or you lose it, you will need a replacement SIM card. It is possible to get a new SIM and keep your previous number, set of services, options and tariff plan. SIM card replacement/restoration services are provided at Rostelecom offices if the subscriber visits it in person and provides a document proving his identity and ownership of the number. Performs the procedure free of charge for individuals.

Lock at will

This service is needed for the situation described above, because without blocking, an attacker will be able to use the SIM card without your knowledge. Blocking will help preserve funds in the account and prevent communication on your behalf. You can use one of the following methods for these purposes:

Inside your personal account on the Rostelecom website. After authorization in the system, you need to use the prompts on the page and carry out a voluntary blocking of the SIM card without wasting effort or money.
Visit any operator service center, you can contact an office employee with a request to suspend the SIM card. The specialist will ask several questions to confirm your ownership of this phone number. After this, he will immediately be able to block the SIM card.
You can contact the company's support service from another phone. You will also be asked several questions, after which the lost SIM card will be stopped.