Official Apple warranty in Russia: what are the conditions and how to check. How to find out the iPhone warranty period? Check by IMEI

Every device user made by Apple knows that he is entitled to free warranty service for one year after purchase. However, taking into account the cost of the Apple company’s products, it would not be a bad idea to become more familiar with your rights regarding the return, exchange and repair of goods. It turns out that Russian user has the right to free second one year of official Apple warranty, but with some nuances.

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IN Russia Apple can have three different ones at once, Not mutually exclusive warranty obligations but relative to one device. The first is guaranteed by the law of the Russian Federation on consumer rights, the second (limited Apple warranty) is voluntarily assumed by the company and a third (AppleCare Protection Plan) can be additionally purchased by users. Now let's take a closer look at each of the obligations.

Law of the Russian Federation “On the Protection of Consumer Rights”

If you did not buy your smartphone or tablet from an authorized Apple reseller store, but, for example, from an advertisement site, such a check will be very useful for you for a number of reasons.

There are frequent cases of fraud in the secondary market, therefore, by checking the IMEI and serial number, you can find out exactly where the iPhone was purchased, find out the activation date, the remaining warranty (if any), find out whether the device in front of you is new and check its authenticity.

Let's take a closer look at each of these questions.

How to find out IMEI and serial number of iPhone?

The most reliable option is to look in the settings of the device itself. To do this, launch the “Settings” application, go to the “General” section and select “About this device”.

By clicking on it you will see all necessary information, including serial number and IMEI. For clarity, these points are circled in the screenshot. The whole sequence of actions is also valid for the iPad.

Similar data is indicated on the original box and the back panel of the device case. But if we're talking about about a used device, they could have been replaced, but the system will provide 100% reliable information.

Another way is iTunes. Launch it and connect the device to the computer using a cable. Click on the name of your gadget, and on the “Overview” tab, its serial number will be displayed:

Checking iPhone by IMEI

After you found out necessary information, you can run quick check devices using special service. Not all of them work correctly, therefore, we recommend using the proven iphoneimei.info

When you go to the site, you will see only one field in which you need to enter the received IMEI numbers. Just a few seconds and you get the information you need:

As you can see from the screenshot, this way you can find out:

• iPhone activation date
• date and country of purchase
• presence of binding to the operator.

Except third party service, similar data can be obtained on the Apple website. More on this later in the article.

Check by serial number

To check the warranty and get another one useful information, as they say, “first hand”, go to the Apple website using this link. A page will open in front of you that says “Checking your right to service and support” with a field in which you need to enter the equipment serial number, then the captcha, and click the “Continue” button.

As you can see in the screenshot above, this way you can quickly check the Apple warranty, which is important if the seller assures you that it is still valid. This way you can see for yourself.

Checking the iPhone warranty may be necessary when purchasing a device, where you can find out the warranty period and in cases where the phone seller claims a warranty for the purchased device. It will also be possible to find out the activation (blocking) time in order to determine the age of the purchased device.

To check the activation date, the warranty period of the device, two important things are needed - the presence of the series number (including, preferably, the IMEI), as well as a special service.

Options for determining the warranty period:

1 using serial numbers, so you can determine the time of activation and warranty conditions. A simple option, is the use iTunes programs. For these purposes, it is enough to provide a connection to a computer, with launch iTunes(main tab - information about the device). If this does not help, you should visit “settings” - “basic” and “about this device”, where in the “serial number” column we find out it. If you have an iPhone 6, 5, 5c and other models, it is possible to use IMEI instead of the series number. It is located on the surface at the back of the device. In modifications of iPhones 3G, 3GS, 4s, 4, the series numbers are located on the SIM card tray; 2 using a special website where you enter all your phone data, so you have a chance to get all the information, as well as the serial number. To do this, you will need to visit the special website of the manufacturer, where you will need to enter the serial number received earlier (input fields), then activate the “continue” function. After this, information about your phone will appear on the monitor. The activation process and service warranty period can be found in two sections - “validity of the activation period” (determination of the period and compliance), “right to maintenance and repair” (availability of repairs under warranty service). Should be lit near a certain section green tick to determine whether the information data corresponds to reality; 3 Carrying out an IMEI check. You will need to go to the manufacturer’s resource and enter your IMEI, and then activate the “Check” function. Later certain time, this service will provide all the necessary information.

Thus, it is possible to check the iPhone warranty period by serial number.

Right to warranty service

If you need to make sure that there is a warranty when purchasing a device, you need to check its status data in the column on the manufacturer’s website. To do this, you will need to enter the serial number of the device, where you can find out the warranty number of the purchased device and find out the warranty period during operation, as well as important information regarding technical support apparatus.

After the owner finds out the series number (this was mentioned earlier), they use a resource on the Internet to check the status data of the iPhone warranty. You should visit the website of the manufacturer and find out your account information. After this, you need to enter the serial number of your phone and the code from the image that appears, then click “continue”. You need to know that if your device was previously activated and the warranty time has expired, the following entry will appear on the monitor - “phone technical support - expired”, and orange will also appear Exclamation point. In this case, it will be necessary to contact the service center or make a request for repair of your phone in a certain technical center manufacturer company.

There are times when a person purchases a used iPhone and the owner is faced with the question of how to find out the capabilities and availability of technical support on this device. When purchasing a used iPhone, you must pay Special attention on important factors:

1 Pay special attention to the presence and integrity of the films. They must be carefully applied to the device and free of bubbles. 2 Registration information corresponding to the phone. Should be carried out full check correspondence of the purchased phone to the serial number. To do this, you will need to compare the series number on the device and the surface of the box (the information must be identical). When the number does not match or begins with the letters “SK”, the device has been subjected to a recovery process. To check the device data with the information on the box body, you will need to go to the device settings (menu), “basic”, then “about this device”. These important points may arise due to the fact that many owners sell old phones under the guise of new devices, replacing only certain parts (they can be opened during certain actions). 3 Determining the country where the phone came from. There are iPhone numbers Green colour(unlocked) and red (locked devices). For example, TA means Taiwan, X means New Zealand, T - Italy. Alas, not all phones with green numbers can work with Russian ones mobile operators. But it is possible to determine the country from which the phone was delivered using the device model number, which only needs to be decrypted. For example, MC131TA/A is an iPhone 3G16Gb Black purchased in Taiwan. U Russian operators the following numbers are MB496RS/A, MC133RS/A and others (RS means that the device operates in the networks of the Russian Federation). 4 Carrying out a check on the iCloud resource. This check carried out if there is suspicion of purchasing an unlocked device. In such cases, if a check on the iCloud.com website reveals that the phone has the function enabled - “ Activation Lock", you need to contact the owner for information on the Apple ID and password for it. Otherwise, you will not be able to use your supported iPhone.

It is necessary to check the device for performance, especially Wi-Fi and various applications- video, photo, music.

You don’t have to worry about whether the iPhone is genuine if the device is purchased at a hardware store or at one of the network offices cellular communication, like “MTS” or “Svyaznoy”. But if you intend to order an iPhone via the Internet (for example, from Chinese store) or buy a gadget “from hand”, you need to be careful and insist on preliminary verification of the gadget’s authenticity via the Internet.

This method is the most suitable, because to use it you don’t even need to open the box and take out the device itself. Follow the instructions:

Step 1. Find the serial number of the device on the packaging - it should be located on the back of the box between the IMEI and the part number (Part No.). The serial number consists of 11 or 12 characters (numbers and letters).

Source: cheerfuleboway.tumblr.com

If the iPhone is printed and activated, check the “serial numbers” on the packaging and in the device settings (path “ Settings» — « Basic» — « About this device»).

Purchasing a modern communication device is another step towards increasing the speed of information exchange, new technological capabilities for data processing, and if it is an Apple brand phone, for example, Iphone 7 a1660, then also a way to improve your image. Smartphones from this manufacturer are classified as expensive products in their category, so buyers’ concerns about the ability to spend warranty repair or replacing a faulty device. What warranty does Apple provide to owners of phones of this brand in the Russian Federation?

What is guaranteed?

Telecommunications equipment trademark Apple is known all over the world. Ergonomic design, build quality and software have proven themselves to be the best. But the idea that it does not fail is erroneous. With the increase in sales volume, the number of requests from owners about various faults during the warranty and post-warranty periods has increased. The manufacturer’s attitude is characterized by a desire to minimize the inconvenience caused to owners.

This is evidenced by the recall of product batches when defects are detected and the provision of guarantees, which include:

1. Repair iPhone with a guarantee in authorized workshops with the installation of new parts or parts that are suitable for their service life and technical condition;
2. Complete replacement of the phone with a second new one (but it is possible that components pre-installed on another copy were used during its assembly), but the quality, performance and characteristics are equal to new ones;
3. Refund the cost of the phone.

There are a number of circumstances that will void Apple's mandatory warranty.

They are mainly expressed by violations of operation and improper maintenance of the phone by the owner and include:

The iPhone 7 warranty, like other models, does not cover batteries and external protective coatings, losing their performance properties as a result of long-term use. The exception is defects resulting from violations of assembly technology or the use of materials of inadequate quality.

Apple warranty in Russia

The entire list of Apple products is covered international guarantee for a period not exceeding 1 year under a standard contract or 3 years upon purchase additional package Apple Care Protection Plan. At the same time, 90 days of free technical support for the product and its software.

All phones of this brand, before being sold in the country, undergo a mandatory state certification procedure (rostest), are distributed in official trading establishments, and therefore are fully subject to the provisions of the Law on the Protection of Consumer Rights (the Law). The requirements of the Law prescribe the provision of warranty service for goods by the manufacturer for a period of at least two years - if defects are discovered during this period, the occurrence of which occurred before the moment of transfer to the consumer, the obligation arises to take measures to eliminate them. Taking into account the requirements of the Law, the free warranty in Russia for Apple products is established for a period of 2 years.

There is an opinion that iPhone 7 in Russia (and not only it) is of lower quality than the same models purchased abroad.

But the territory where the phone is purchased determines the features of the service, including:

Repair programs

Exist special programs for telephone repair, which are used in cases of massive failure of one or more components of the device.

This was applied in the following cases:

• with 5 series smartphones (iphone 5s, iphone se), where accumulator battery did not provide uninterrupted operation, and the power controller failed;
• on iPhone 6 series;
• iPhone 6s, iPhone 7 128gb, iPhone 7 plus a1661, during operation of which camera displacement from the front side was recorded and image focusing was disrupted.

Using the principle of worldwide guarantee, official service centers were provided with the necessary components, and specialists replaced them regardless of the place of sale and registration of the product without charging a fee.

If the owner has reason to believe that the malfunction of the iPhone 7 128gb or iPhone 5s can be attributed to mass defects, you should contact the official website to clarify the program’s actions in relation to the existing device.

There are cases when official guarantee ended, and the iPhone 5s seriously malfunctioned technical reason, for example, the power controller does not work. There are no original spare parts available for free sale, and you can be sure that a dubious service will carry out high-quality repairs, not necessary. What to do? The company provides the opportunity to replace an old device with a new one at an additional cost.

The procedure can be refused only if it has been established that there have been attempts to independently repair the iPhone 7 128gb, as well as other models, or if there is fatal damage.

Before handing over for service

Constant use of the phone is accompanied by the accumulation of personal information, photographic images, your own profiles and settings. Repair activities are often accompanied by manipulations leading to partial or complete loss of information.

In order to prevent such situations and to determine whether the phone belongs to the owner, the manufacturer recommends the following before handing over for service:

1. Using built-in applications, implement backup information.
2. Record on a separate medium Apple password ID. In some cases, when carrying out repair work, it is necessary to disable a number of pre-installed services, for example, searching for a lost phone, and without a password this cannot be done.
3. The operator card, covers, decorative accessories and protective film. The cable and battery charging device are not returned for service.
4. A receipt may be required when returning your phone to service. Initially, the Apple manufacturer declared that a receipt and warranty card were not required to fulfill warranty obligations. But there are often cases when centers need confirmation of the sale of a phone by a specific sales center. In addition, owners quite often cannot remember passwords, Apple ID, or answers to questions restoring access, and upon presentation of a receipt, these problems are solved automatically.
5. State-issued documents confirming the owner’s identity are required. In addition to an identity card, a driver's license can serve as an ID card.

In order to save time and get a quick answer about the nature of the phone’s malfunctions, the manufacturer recommends that you arrange a meeting with a service center specialist in advance.

Self-check features

Until now, it is sold in the country a large number of phones that entered the market through “gray” channels. Store shelves are filled with “sevens” and “sixes”. Phones are brought from the EU, America and Asia.

The likelihood of purchasing a counterfeit device is significantly reduced when purchasing it in authorized stores, but is not completely eliminated. How to check whether the purchased iPhone 5s or any other Apple is under warranty?

To determine the origin of the gadget, its certification and the availability of warranty coverage, it is necessary to carry out a number of manipulations:

1. External inspection of the packaging box. The iPhone 7 128GB, like other original models, is packaged carefully and without bubbling the control tapes.
2. Serial identification? placed on the box must completely match the markings on the phone. Eleven identification numbers inform about model range device, design with color panels, production date, whether the equipment was activated and whether there is a warranty for it. You should check the iPhone warranty using the serial number, for which you will need to go to the Apple website - “Check your eligibility for service and support” and enter the numbers. If the result is presented with an invitation to activate, then the initial verification has been passed.
3. How do I know if my iPhone 7 128gb, like others, is covered by the territory of sale warranty? You can check your iPhone without opening the box. The full name of the model, for example, model a1723 S/A, reflects information about the growth test. If last letters presented S/A - this is a certified phone.
4. Warranty checks apple iphone by imei will allow, in addition to the previously discussed information on checking iphone by serial number, determine whether it can work with different networks or “stitched” for a specific one. Using the resources of the site iunlocker.net, you can find out by imei phone sold from the factory or exchange fund.

For warning unpleasant consequences purchasing low-quality equipment or excluding the purchase of a product with a dubious guarantee should be clarified on the website Apple addresses placement of stores where the brand’s products are officially presented. Check all information on site. The consequence of purchasing a phone secondhand may be short term his work, and if he was kidnapped - explanations with representatives of law enforcement agencies.

The information provided on how the Apple warranty works allows the buyer of a branded phone of this brand, for example, Iphone 7 a1778, to check the possibility of receiving it at the purchase stage, eliminating the possibility of purchasing an uncertified device. In the event of a total failure or the occurrence of current malfunctions, it is necessary to contact service agencies that carry out replacement and repair. Awareness of the warranty periods in force in the country will ensure the full implementation of consumer rights.