NTV series does not show on tricolor. What to do if tricolor TV does not show basic channels

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As you know, after the end of the paid period subscriber services the Tricolor provider must continue to supply the client with ten free TV channels. However, sometimes it happens that demons are not shown on Tricolor TV paid channels. What happened? Do I need to call immediately? technical support Or is there something I can fix myself?

Start diagnostics from the very beginning. By consistently and methodically checking each section of the circuit from the television studio to the TV screen, you can solve most problems with Tricolor without resorting to outside help. Which is not always fast and most often not free.

The procedure for checking the operability of system equipment

First, try rebooting the receiving device. Turn off and turn on the power again. Perhaps something went wrong during the connection process, automatic settings ended incorrectly.

Step two. The Tricolor information channel must work even if your access card is removed from the receiver. If it doesn't work, the screen should say "No Signal".

Most likely the settings have gone wrong. First of all, reset your equipment to factory settings. If there are violations in the channel settings, after returning to the default settings, the signal should appear.

How to restore factory settings

According to the instructions, resetting the settings to factory settings is recommended in all problematic situations with Tricolor. Open the menu, find Settings, enter your PIN. After that, select Factory settings and confirm your choice. A warning will appear indicating that all custom settings. Confirm your decision again. The receiver will reboot within ten or fifteen seconds.

Now you need to specify your region and re-produce automatic search channels. Once all working channels have been found, save the current settings.

Note. If by this time your paid service period has already expired, paid channels will no longer be shown, and free ones will be relegated to the very end of the list. Therefore, if you do not immediately find the usual free channels at the beginning of the list, most likely they were automatically moved to the end. Now look for them after channel one hundred and one.

If there is still no signal after resetting the settings, you need to check the path from the dish to the receiver to see if there is a break in cable connection? If the wires are in order, the installation and orientation of the plate itself could be disrupted. Try to reorient the plate yourself according to the instructions, or, if you don’t know how to do this, call a service technician.

Free channels are not shown, but the information channel is working

There are three possible options here.

This situation may mean that the user has not yet verified their subscriber details.
The receiver does not see the access card.
The card is not installed correctly.

If user data is not confirmed, paid channels may also be disabled during the paid validity period of Tricolor TV. How can I confirm my user rights?

Call toll free phone 7.800.500.01.23, ask the operator to confirm your personal data.
Visit the official website of the service provider. Login to your Personal Area subscriber to home page site. Confirm your details in your personal account.
To receive a password from your personal account, you need to enter your receiver ID or indicate the number subscription agreement, then order a password. You can receive the password either on the receiver or on the one specified in the contract cellular telephone text message, you can also ask to send your password by email.

Now it’s time to check whether the receiver sees the access card. To do this, open the Menu, go to Conditional Access, then DRE module. Look - in the ID access card menu item the number should be indicated, the same as written on the card installed in the receiver. If there is no number, it means that the receiver could not detect the card.

Sometimes the user inadvertently inserts a card reverse side. This also needs to be checked. If it is installed correctly, check it on another device. If there is such a possibility, of course.

If your card was detected normally on alternative equipment, everything worked - the receiver is faulty and must be taken to service center for diagnostics and repair.

Software is outdated

To update software you need to find the update item in the menu and start the process. Be careful: you cannot turn off the equipment during the update, because the program will overwrite files and if they are only partially overwritten, then they will only work partially - i.e. will not work at all and the equipment will be damaged due to your fault!

Other possible reasons for the lack of broadcasting of free channels

Transmissions were stopped for several hours for routine maintenance or repairs. In this case, you just need to wait a while. Try to contact other subscribers and find out if their TV is working. Go to the official Tricolor website and see if a technical break has been announced.
You old receiver, it is poorly compatible with updated technologies television broadcasting- It's time to update your equipment.

If none of the above helped solve your problem, all you have to do is write email customer service or try to call the operator.

The article describes ways to solve problems associated with the lack of display of basic Tricolor channels.

The Tricolor company provides its customers with the opportunity to watch free TV channels if they have the appropriate equipment. They are called basic. The package contains 20 television channels general purpose, radio stations, information channels and a channel broadcasting in a teleshopping format.

TV channel	Radio	Info	Teleshop
First channel	Vesti FM	INFO channel	Shop 24
Russia 1	Lighthouse	Promo TV
Match	Radio Russia	TV TV
Russia Culture		TV instructor
NTV
Channel 5
Russia 24
Carousel
TVC
RenTV
STS
Home
TNT
WORLD
Friday
Star
MUZ TV
OTR
TV3
SAVED

Broadcasting free channels general purpose is approved at the legislative level. But sometimes the list may change.

It is worth considering that access to free channels is provided when connecting to paid packages.

Information channels are broadcast by the operator himself. They show information about Tricolor services, ongoing promotions, and troubleshooting methods.

Teleshopping allows Tricolor subscribers to make purchases without leaving home.

Reasons why basic channels are not shown

Subscribers may encounter the problem of lack of broadcasting on basic channels. The message “No signal” appears. The error is possible in different cases– bad weather, settings failure, equipment malfunction or malfunction, subscription has expired. The causes of equipment problems are divided into categories:

No power supply or incorrect termination automatic settings;
Reset recent settings;
Incorrect installation of the smart card;
Unconfirmed data;
The software update did not occur;
There is no fee for the package provided;
Broken cable from the dish to the receiver;
Preventative work.

Don't panic when a problem occurs. It can be resolved in a short time if you approach the solution correctly. But sometimes the reason for the lack of signal may be due to other factors.

For example, television broadcasting may be interrupted due to the use of outdated equipment. Then you should consider replacing your existing receiver.

Ways to solve the problem

The solution to the problem of the lack of television broadcasting of free channels is to check that the cable is connected correctly. If everything is connected correctly, then other steps should be performed.

Checking the correct operation of the equipment

To check the functioning of the equipment, you must perform a reboot. Execution scheme:

After restarting, the equipment goes into normal mode work. If this does not happen, then you need to click on show the information channel (should be shown regularly). If there is no TV broadcast on the info channel, you can judge that the setup functions have failed. You should proceed to the step of resetting the settings to factory settings (installed by the developer).

Resetting the receiver to factory settings

The provider recommends using the reset operation in all difficult TV viewing situations. When you return to the original factory settings, the equipment starts working again in most cases. Scheme for resetting configuration functions:

It is worth considering that in the case of the end of the paid subscription period for the tariff, the basic list of TV channels is sent to the end of the entire list. That's why they are located after channel 100.

If the above steps do not help, it is necessary to check the cable run from the dish to the receiver. And also pay attention to the strength of the plate and its orientation. If a break or orientation violation is detected, adjust the dish and search for TV channels again.

Software Update

In order to improve display and protect against unauthorized access, the provider recommends regular update software. If not done on time this operation, then the TV channels may be stopped. Software updates should be carried out upon exit new version system support, so that further channel display is available.

Do not turn off the power while updating the software.

To update, use the “Updates” item in the receiver menu. The progress of the operation implies that the equipment is turned on to prevent partial overwriting of files. Accidental overwriting will result in equipment malfunction and loss of broadcasting.

Smart card reading error

If there is no number, the device cannot recognize the card being used. This is due to incorrect installation of the card in the card reader, a malfunction of the card reader itself, a discrepancy between the card inside and the software used, or a breakdown of the receiver.

Read more about the problem with the smart card - .

After checking that the card was inserted correctly, the ID number should appear. Otherwise, you need to check the functionality of the smart card (on other equipment) or rule out malfunctions in the receiver.

Data not confirmed

Confirmation of data is required if the user has not done so previously. To confirm them, the subscriber can use the services of a personal account on the Tricolor website or make a call to technical support, where the operator can confirm the ID number and contact information.

Basic channels do not work, information channels work

If information channel shows that the problem of the lack of television showing of basic channels arises due to non-confirmation of the subscriber’s data or the invisibility of the smart card. Data confirmation was described above. Visibility of the map is determined by correct installation it into a working card reader. Information on solving the problem that appears due to the inability to read the card was indicated above.

Change in price for the basic package

The company may change the prices for the packages provided, which will affect the lack of broadcasting of TV channels. Prices for new tariffs are provided for both newly connected subscribers and those who have been using the company’s services for a long time. The information channel warns about changes in tariff policy, so the subscriber must deposit the required amount into the account on time.

Tricolor trick (basic channels do not work due to the fault of the provider)

The Tricolor company offers subscribers to pay for the package provided in installments. If this payment method is chosen, the combined amounts are paid before a certain date. If there is insufficient funds in the subscriber's account, the company does not guarantee the television broadcast of basic channels.

Also, if the contract is unilaterally terminated, the user may lose access to viewing basic TV channels. After all, the contract states that the provider is not responsible for the correctness of broadcasting free channels.

If all methods have been tried and the problem is not solved, then you should contact support. The operator will explain what to do in such a situation.

Just recently, Tricolor TV subscribers encountered another problem - the super popular TNT channel stopped showing. Why did this happen?

Happened a technical error broadcast stream. The management of Tricolor, together with the TNT broadcasting directorate, made every effort to operational resolution situations. IN this moment The problems have been resolved and broadcasting has resumed, so far only in test mode. Unfortunately, the channel still does not work for many satellite TV users.

For example, because the broadcast frequency has changed, but the receiver settings remain the same. It is necessary to update the list of Tricolor channels through the receiver menu. TNT broadcasting will be restored. If this does not happen, you should contact your service provider to obtain manual settings for the channel.

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It is also possible that your subscription to the Optimum package has expired. In this case, broadcasting of other programs also stops. The exception is a dozen federal channels. You must pay a subscription for the coming year. Broadcasting of TNT and other programs will be restored within 24 hours. Sometimes you have to go to hot water telephone line Tricolor subscriber support center with a request to forcefully unblock stopped programs. Not often, but such a situation arises.

If you did not update the receiver software via satellite in a timely manner, or did it incorrectly, the operation of some channels, including TNT, becomes impossible. Follow the timing of software updates on the Tricolor information channel. Software modernization - simple procedure, which everyone can handle. The main thing is not to turn off the power supply to the receiver while the operation is being performed. If the deadline for software updates has expired, but you have not completed the procedure, you will have to take the receiver to an authorized Tricolor dealer, where they will perform necessary settings.

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Even the termination of subscription services and the absence of subscriptions to paid packages TV channels should not leave viewers without basic set public channels. Therefore, if they suddenly disappear and become inaccessible, you should look for the cause of the problems and restore the broadcast. At the same time, it is not necessary to immediately call the support service and complain that Tricolor TV does not show free channels. Often, existing troubles can be dealt with on your own. This will help to significantly save time, and sometimes even money, which could have been spent on paying for the services of a telemaster.

To choose the correct course of action and as soon as possible return the broadcast, you should find out why it disappeared public channels. This is usually due to the following reasons:

receiver malfunction;
Smart card is not connected correctly;
confirmation of the subscriber’s personal data is required;
technical work on the server;
the need to update the receiver software;
equipment malfunction;
Difficulty receiving signal from the antenna.

Almost every one of the listed problems can be fixed on your own, without the help of specialists. The main thing is to approach this process with all seriousness and avoid rash, frivolous actions.

Free channels do not show on Tricolor TV - what to do

When faced with the lack of basic TV channels for the first time, you should immediately, without thinking about what to do, reboot the set-top box. Often this simple action turns out to be enough to bring the show back. If there are no positive changes, you should reset the receiver settings to factory levels. To do this you should:

turn on the TV and receiver;
open the receiver menu;
go to the “settings” (“installations”) section;
click on “factory settings”;
confirm actions;
wait for reboot;
enter the connection region and enable channel search.

It is important to remember that the basic package is usually at the end of the list, so do not despair if the first channels are empty. Simply start checking from the end to quickly detect working broadcasts.

Difficulties with the Smart Card

The next thing to pay attention to is the operation of the Smart Card. Often all the difficulties are associated with its incorrect position in the card reader, and then the question of how to correct the situation instantly disappears.

When the card is installed correctly, but the broadcast does not appear, it is worth finding out whether the subscriber data is confirmed. To do this you can call contact center provider (88005000123) or visit your personal account on the official website.

After making sure that everything is in order with your personal data, you should:

go to the receiver menu;
switch to the “conditional access” section;
select “DRE module”;
Find your ID number on the page that opens.

If it is present, then the card is working properly and it is necessary to look for other causes of the troubles that have arisen.

Software update

Sometimes the correct answer to the question why free channels are not shown on Tricolor is the lack of a software update. To install an up-to-date, working program, you should find the corresponding item in the menu and start the update process.

Please note that it cannot be interrupted or stopped.

Any emergency shutdown of the receiver or careless action by the user will lead to equipment malfunction. And, since the breakdown is caused by the subscriber’s actions, count on warranty service and repairs will be pointless.

And the fee for software restoration at service centers is 500 rubles. Therefore, you should consider the installation new program with the utmost seriousness and caution, so as not to pay for unplanned repairs later.

Other reasons

We must not forget about other reasons for absence basic package. It wouldn't hurt to check satellite dish, especially if the TV channels disappeared in windy weather. Sometimes the lack of channels is due to incorrect rotation of the dish, ice on its surface, or the presence of obstacles that interfere with receiving a signal from the satellite.

It is worth taking a closer look at the integrity of the cable, since each break will cause a loss of signal. You need to check the converter, which may be flooded with water or simply out of order.

A failure of the receiver cannot be ruled out. If the problem is with the set-top box, then you should take it to a service center, the address of which can be found on the official Tricolor website.

Another not-so-obvious cause of problems may be the old age of the receiver and its failure to meet modern technical requirements.

What channels should be shown for free on Tricolor TV

The last nuance that users should understand is the list of channels available for free in 2019. Subscribers are provided with access to the following public TV channels:

Home;
Star;
Carousel;
Match!;
Muz TV;
First;
Friday!;
Fifth;
Ren TV;
Russia 1;
Russia 24;
Russia K;
Saved;

Additionally, 3 radio stations, 4 provider information channels and 1 TV store will be available. All of the above must be broadcast free of charge and uninterrupted. Therefore, in case of problems, you should use any available form feedback with satellite company specialists.

Sometimes the lack of television is due to technical work, and then you just have to wait for them to complete.

8-800-500-01-23
8-812-332-34-98

Most frequently asked question, asked to the Tricolor TV Customer Support Service, is a question that is related to the lack of reception of television and radio channels, if the sign “DRE Encoded Channel”, “No Access” or “No Signal” appears on the TV screen.

Let's consider the most common situations related to the lack of broadcast of Tricolor TV channels.

1. The inscription on the TV “No signal”.

You need to find out whether this message is generated by the satellite receiver or the TV. The easiest way to do this is to pick up the remote control of the satellite receiver and press the “OK” key, the receiver should respond to pressing this key, a list of “Tricolor TV” channels should appear on the TV screen, or an inscription indicating that the channel list empty

The receiver responds to pressing “OK”
In this case, there may be several reasons for the “no signal” message:

1. If a satellite antenna of small diameter (50cm-60cm) is installed, or in the case of a poorly tuned antenna, the absence of a Tricolor TV signal may be due to precipitation (rain, snow), or dense clouds.

2. The satellite dish setting has gone wrong; the reason may be strong wind or snowstorm. You need to call a specialist, or try to set up the satellite signal yourself. To do this, you need to gradually, centimeter by centimeter, change direction. satellite dish, fixing the antenna in each position for 3-5 sec. until a picture appears on the Tricolor TV Info Channel. Quality satellite signal Just right to see by calling up the signal scale on the TV screen ( double click to the red “F1” or “i” key on the receiver’s remote control). Satellite signal quality and strength scales can be found at the bottom of the screen on the left (strength) and on the right (signal quality). For stable reception of Tricolor TV television channels, it is necessary that both scales of quality and signal strength be filled by more than 70%.

3. Some channels show, and on some that previously showed normally, there is a sign with no signal. It is possible that the broadcast frequencies (transponders) have changed. In this case, you should rescan TV channels in automatic or manual search. Using the remote control, enter the receiver menu, “Search for Tricolor TV channels” and scan Tricolor TV channels.

4. Malfunction satellite converter- converter needs to be replaced

5. Break coaxial cable, coming from the satellite dish to the receiver

The receiver does not respond to pressing “OK”

1. In this case, it can be assumed that the message about no signal is issued by your television receiver. The reason for the lack of signal may be that you are switching the wrong TV input to which you are connected satellite receiver. If the receiver is connected to the TV using RCA (bells), Scart or HDMI cable. On the TV remote control, you need to find the “ Source” key, which activates one or another input of the television receiver, and switches to the required input.

2. In case of receiver GS 8306, common problem There is a random switching of the outputs of the GS 8306 receiver using the “Input Signal” key, located in the left - upper part of the GS 8306 remote control. You can determine which output of the receiver is currently activated by the indication, if it is lit top part indicator (the indicator is located on the front panel, on the left) - the RCA output is activated (bells), the lower part of the indicator is lit - the HDMI output is activated.

2. The inscription on the TV “DRE encoded channel” "No access".

You need to find out if you have an active Tricolor TV subscription, this can be done in several ways:

Through your Tricolor TV personal account, about how to create and use

On the Tricolor TV website, in the “subscribers” section, by entering the ID number of the satellite receiver, you can find out the end date of the subscription.

If Tricolor TV subscription is active:

1. Check whether your receiver “sees” the Tricolor TV smart card and whether the ID number of the satellite receiver is determined. Go to the receiver menu, menu item “Status”. If the ID number is missing.

If your receiver has a smart card (models GS 8306, GS 9303, GS 8302, GS 8304, GS 8300N), disconnect the receiver from the power supply, remove the smart card from the card reader slot, and check whether it is inserted correctly.

If your receiver does not have a Tricolor TV smart card (all receivers are in MPEG2, GS 8300, GS 8300M format), most likely the problem is due to a failure of the built-in access module of Tricolor TV; such a receiver requires repair.

2. The receiver determines the ID number and the subscription is active.

Reset the receiver to factory settings, reboot field, the wizard will start initial setup, scan channels

In case your satellite receiver was disconnected from the power supply for more than 3 days, the channels could be encrypted. In this case, you should obtain activation keys. Unplug the receiver for one minute, then plug it back in. See if the Infochannel shows Tricolor TV. Then switch the satellite receiver to the “Kinopokaz” channel. Leave the receiver on this channel for 8 to 24 hours. After these manipulations, Tricolor TV channels should be decoded.

In the future, try to leave the receiver on once a week on one of the Tricolor TV channels for 8 hours (for example, you can do this at night

There is access to only 10 channels from the Basic package, and the rest are not opened. The reason may be the end of the paid period for viewing channels or the 1st year of viewing Tricolor TV channels has expired, during which access to the “Optimum” or “Maximum HD” package is provided without subscription fee. In this case, extend Tricolor TV packages.

In this article, we tried to describe the most frequently encountered problems when watching Tricolor TV channels. You can always use our services for setting up Tricolor TV receiving equipment; our telephone numbers in Murmansk are 750-335 and 236-335.

Tricolor TV support phone numbers:
8-800-500-01-23
8-812-332-34-98