The laptop's touchscreen doesn't work. Why the touchpad on a laptop does not work
Today we’ll look at how you can enable the touchpad on a laptop in Windows 10. Many users don’t know what to do if the touchpad doesn’t respond to touches and finger presses, but it’s simple:
- there are problems with the device diver, which is not uncommon after updating Windows 10 or the driver in automatic mode;
- The touchpad is simply disabled in the system settings.
One of the function keys F1-F12 in most cases is also responsible for turning the touchpad on/off. Which button does this can be understood based on the designation function buttons(in the screenshot it is F7). To use this function, you must simultaneously hold down the Fn key, located to the left of Space.
Usually, after this, an icon or inscription appears on the screen informing that the touchpad is working (activated). When pressed again, the device will be turned off again.
In most cases, if scrolling on the Windows 10 touchpad does not work or it does not respond to touches, this will be enough to get everything back to normal. In rare cases, the touchpad will need to be adjusted, especially when scrolling issues occur. To do this, call up the touch panel settings window.
1. Open the Control Panel through the search.
2. In the “View” form, select the icon visualization type as “Small icons”.
3. Call the “Mouse” applet.
4. In the mouse properties, go to the “ClicPad” tab, usually located last.
Usually the reason why the touchpad does not work, although it was enabled via keyboard hotkeys, is here.
5. Turn on the device if it is deactivated in the control panel.
6. Uncheck the option responsible for disabling the touchpad when connecting an external USB device for control (usually a mouse).
7. We return standard settings(this may solve the problem when scrolling does not function).
8. Go to additional “Options”.
This will open advanced settings for the touchpad, although everything there is configured in an optimal way for most users. In the window, you can configure gestures for the touchpad in Windows 10, change the speed and other scrolling settings, configure the sensor’s response to clicks, etc.
First, you should reset the settings to standard, and then you can change them to your own. We will not consider how to configure this or that parameter: there are no difficulties in this, and the process for each touchpad manufacturer is slightly different.
Updating device drivers
The second reason why the touchpad may not function or work incorrectly is outdated/incorrect touchpad drivers.
The fact is that with automatic Windows update 10 selects the most suitable (in its opinion) drivers, downloading them from the Microsoft website, while ignoring official resources.
Automatic update
Let's start with a simpler option - installing the driver through the Task Manager.
In this case, it will be downloaded from the Microsoft website, although the developer recommends reinstalling the drivers manually by downloading them official versions from the support site.
1. Call the window via context menu Starter, called Win→X.
2. Expand the item “Mice and other pointing devices”.
3. Select the item to update the drivers of the selected equipment.
4. We indicate automatic type search for newer versions software.
5. We wait until the end of the search for the most suitable file.
6. Install it or close the window if the file version is the latest.
Installing the driver from the developer's website
If the previous option did not solve the problem or new driver was not found, it should be downloaded from the laptop support resource.
1. Go to the appropriate site.
2. Find your device.
3. Select a driver for the appropriate bit level installed on the Windows 10 PC.
4. Upload the file.
5. Launch the installer and follow the instructions.
Note: sometimes after updating the driver this way, Windows 10 can replace it with its own, downloaded from Microsoft servers, and cause problems that you just got rid of. In such a case, you should download the Show or Hide Updates utility and use it to disable automatic search and downloading drivers for the touchpad.
additional information
If function key, which together with Fn should activate the touchpad, did not work, you should check the availability of specialized software from the laptop/netbook developer.
The touchpad may be disabled in the BIOS/UEFI. Read the instructions for your portable device, look for the option with the word Touchpad located in the peripherals section.
Touchpad doesn't work ASUS laptop
Do you want to know how to earn 50 thousand monthly online?
Watch my video interview with Igor Krestinin
=>>
The touchpad performs functions similar to those for which a computer mouse is intended. Although many laptop users would prefer the second version of the pointing device, for some, working with the touch panel has become quite familiar and, in part, even more convenient.
Do you want to know what mistakes beginners make? 
99% of beginners make these mistakes and fail in business and making money on the Internet! Make sure you don't repeat these mistakes - “3 + 1 ROOKIE MISTAKES THAT KILL RESULTS”.
Do you urgently need money? 
Download for free: " TOP - 5 ways to make money online" 5 the best ways making money on the Internet, which is guaranteed to bring you results of 1,000 rubles per day or more.
Here is a ready-made solution for your business! 
And for those who are used to taking ready-made solutions, there is “Project of ready-made solutions for starting to make money on the Internet”. Find out how to start your own online business, even for the greenest beginner, without technical knowledge, and even without expertise.
Good afternoon I have a Dell inspiron laptop with Windows 7.
There was a problem loading after that I logged in through emergency boot but there was no restore point, fortunately after rebooting the laptop started working but now the touchpad does not work well i.e. sometimes it doesn't respond. help me what could be the problem and how to fix it?
long_klong
Hello. I have a DELL laptop with Windows8. The touchpad does not work, that is, it does not respond at all. I tried pressing Fn+F5. Yn (I don’t have a regular mouse either, and it turns out that the computer is not working. What should I do?
Katyukha
Andrey
Good afternoon. I have a laptop Toshiba satellite l500d-16Q touchpad does not work. I updated the drivers from the website, tried to turn it on via hot keys, no effect. There is no setting in the BIOS to enable the touchpad. I've been suffering for 2 days, I've scoured the entire Internet for effect 0. I even untwisted it and checked the cable, everything is fine. Please help me please.
Andrey
Good afternoon. Once again asking for help. Loaded the laptop into safe mode, did not help. I checked the Dispatcher and everything is working. Synaptics PS/2 Port TouchPad says the device is working fine. On the touchpad itself there are no recesses for turning on. Maybe there are other options7 Through software?
Help, I have no strength to fight...
Andrey
I did as you said. A yellow triangle appeared with exclamation mark and it says the startup of this device is not possible error (code 10) but it also says the drivers for this device do not need to be updated. I do not understand anything…
Kate
Good evening. Sorry, I don't know what's going on with the laptop. Asus, I turn it on, everything works for about 6 minutes, then the cursor moves, but no keys work, neither on the keyboard nor on the touchpad. It doesn’t react to anything at all... Please tell me what it could be...?
Oleg
Hello. Please tell me what can be done. I installed Windows 10 and the touchpad on my Asus laptop stopped working. I tried the fn+f9 buttons and no result. Windows reinstalled itself
Elena
Hello, after reinstalling the OS, scrolling and gestures on the touchpad do not work, there is no touchpad in the control panel at all, only the mouse and that’s it. I reinstalled the drivers, nothing changed, previously the same thing happened, system restore helped. Tell me what to do, Dell vostro 3500 laptop.
Polinka148
Hello.
At first samsung laptop stopped seeing any mouse and wireless and wired. I checked them on a desktop computer - both work. And then the touch panel did not work, but not everywhere, but only in the “Administrator” user, and in the “Guest” user, only the touch panel functions.
Help, what to do????((((
Alexander
On my ASUS, after installing Windows 10, the touchpad turned on only from the control panel. By default there was a function to turn off when there was a mouse in USB port. So don't be surprised. In this case, the fn+F9 function key does not work because the device is disabled by software.
Natalia
Hello, I had windows7 on my Asus netbook, the touch pad stopped working, when you call up the task manager (alt+Ctrl+Del) it works, as soon as I go to the desktop it doesn’t work again. Wired mouse no, I urgently need a computer, what should I do?
artem2104
Guys, listen, if someone has a problem with the fact that you installed Windows 10 and your touchpad stopped working, then it’s very easy to fix (go to the device manager, then “mice and other devices” and right-click on “Asus touch pad” looking what model of laptop you have, and click Delete, delete it and your laptop will reboot and everything will work like clockwork...) Good luck)
KseniaLo
Alexa
Good afternoon. The touchpad on the ASER 5552G laptop stopped working, I tried everything above and it didn’t help. Tell me where I can download drivers for my laptop so that the touchpad works again. Thank you.
Bullet
Hello. After updating win8 -> win10, the on/off button for the touchpad (recess) on the HP 250 laptop stopped working. I can’t imagine how to do what worked as before. Thank you.
Albina.
Hello, please tell me what to do if the touchpad stops working, the keyboard works, I turn F6 on or off, the touchpad still does not work, if you restart the laptop, the touchpad works. Lenovo, Win 8.
Victor
Hello! such a problem: I turn on the laptop acer extensa 5620G everything loads and after loading a chamomile appears and under the chamomile it asks for a password to log in, I press the keys, it does not print, the touchpad cursor does not move??? I can't log in to reset my password. The laptop can only be turned off using the power button. I’ve been sitting on the Internet for 5 days now, looking for my problem, but alas, I haven’t found anything.
Olga
Hello, I have an Acer E1-522 laptop. The touchpad stops working. I cleaned the system before CCleaner program and after reboot it started working. Now this program shows errors in Opera and does not clean it completely. The touchpad still won't turn on. The on/off buttons do not work. It was not possible to enter the BIOS using the suggested keyboard shortcuts. In the Control Panel, when you open “Devices and Printers,” it turns on not the Control Center, but the Properties. I don’t know what to do anymore.
Anna
Lera
Alex
Eugene
Anastasia
Hello. After windows installations 10 the touchpad began to freeze, precisely after working with the keyboard. It freezes for about 5 seconds, but has already become annoying. Laptop - HP Pavilion g6. Tell me what can be done.
TIR
Hello! the problem is the following. laptop ASUS X554S. Windows 10 was installed, everything worked. reinstalled on Windows 7 - the touchpad does not work. No matter what kind of firewood I installed, I can’t see the device even in unknown ones.
TIR
So it’s already during the installation process, at the stage of partitioning the disks, there is no touchpad and even usb mouse does not work. I coped with the keyboard in the hope that it would be installed further. but no. Drivers for my model are on the website only for Windows 10. I looked for what I could install from the Internet. in the end the picture is as I wrote in the previous message. There is no smell of the touchpad anywhere. The usb mouse works in “Mice and other” devices. device" - HID-compatible mouse. When you pull out the mouse, this item disappears. I have a thought - maybe this laptop has some sort of software touchpad, rather than a hardware one? what can I install?
Albina.
Irina
HP ProBook4730 laptop, touchpad and mouse are disabled. After turning on the laptop they work and after a few seconds or minutes they stop responding. If you change users through the task manager, both the mouse and touchpad respond and work. As soon as you log in again they stop working. You reboot the laptop again, it works a little and then stops. I solved the problem once in this way: I removed the image from the twin laptop and installed it on this laptop, everything worked well and after half a year the same problem happened again. Help me figure out the problem. What to do?
Michael
outrigger
marahovarita
hello, I don’t know what to do, I went into the BIOS, there is no such item, then I looked in the devices, there is only a mouse there, but I don’t know how to install the driver, the laptop is an acer extensa 2510G
Guiz
Hello. I have a Sony Vaio laptop. Not long ago I bought a new wireless mouse, after a couple of days on the screen the mouse began to move and click on its own. Reinstalling the drivers helped, but then 2 days later the same thing started happening again, then I changed the front sight and thought it was because of the mouse drivers that they were fighting with the touchpad. But no. The touchpad is worse to run and press, reinstalling the driver did not help, reinstalling Windows too, disassembling and cleaning inside too, even dancing with a tambourine... There is such a moment after the reboot, the mouse does not immediately go crazy, but if you place your finger 3~4 centimeters above the touchpad, then it seems feels it and starts to get angry... I don’t understand what the problem is. The touchpad didn’t hit, didn’t hit, didn’t eat or drink over it... Everything was fine and then just once and that’s it... I don’t know what to do, should I take it to a service center or how can I save money? Please send me an email. Thank you.
Serge
Good day. Suddenly, unexpectedly, the touchpad began to slow down - it either reacted with the 2nd or more press, or even died when calling the “magic buttons”. And now, when loading the laptop, at first it somehow shows signs of life, after 10-15 minutes it doesn’t work at all, but it can sometimes turn on. Before the problem appeared, I updated the drivers ( DriverPack Solution). Thank you. Lenovo laptop 80E3, Windows 8.1
Nasteel
Serge
Thank you, it partially helped (although I always keep the laptop clean and wipe it often with a dry viscose cloth), apparently the surface of the touchpad was covered with a greasy film from my finger. But in some cases it still doesn’t work, for example, if you call “ magic buttons", then still dies, when they disappear, it works again. I didn’t think there would be such a brand with this touchpad. Thank you in advance.
KASPER89
Laptop Dell Inspiron 3551, after reinstalling from Win8.1 to Win7x64, the touchpad stopped working, the driver cannot be installed from the website. After manipulating the drivers, the keyboard disappears but is solved automatic update drivers, if you do the same with a mouse (touchpad), an error pops up. There is "error 10" in the hardware properties. I can’t find the touchpad power button, it’s not there.
Novel
Good afternoon Changed the thermal paste in Dell laptop Inspiron N5110 (disassembled and reassembled the case, of course). Then it stopped working left button touchpad and click function (like left mouse button) on the touchpad. Right button works, cursor movement using touch button works. I reinstalled the drivers - it didn't help. The buttons press, everything is fine. What could be the problem?
Oleg
Hello! After switching on Sony Vaio sve 1712t1rb vertical scrolling works for several minutes until the desktop goes dark and immediately after the desktop is restored the scrolling no longer works. After restarting the computer, everything works again until the desktop turns off.
Marysya
Thanks a lot! I sat tied to my Packard Bell laptop with a mouse for six months until I found your article. I tried everything! But it was F6, and I'm a sucker)
Thanks again!
Paul
Elena
Hello, the touchpad on my Aser Aspire 5730 laptop does not work. It runs around the screen by itself, opening all sorts of windows. Please tell me what to do(((
Alexey
Hello, ASUS laptop, the touchpad suddenly stopped working. Only the left “click” works. Movements are not perceived. Please tell me what to do?
Valeria
Hello, the touchpad does not work when I unplug the laptop, the rest of the time it works fine.
Please tell me what to do
Lni
I have an HP elitebook 8470p. The touchpad suddenly stopped working, although everything was fine this morning. That is, the touch panel and the bottom keys do not work, while the top keys and joystick work (if you disable it in the settings, then everything does not work). I checked the drivers, BIOS too, turned the touchpad on/off, nothing helped.
raic
Packard bell ts11sb/ I can’t beat the touch for the second day. According to the owner, he died when he gave it to reinstall Windows. I set mine to 7-64. The touch doesn't work at all. BIOS is empty. There are no settings for the touch. All drivers are from offsite. Everything is installed except the touchscreen. Windows sees the touch in hidden devices. marked with an exclamation mark. writes next Device is missing, does not work correctly, or not all drivers are installed for it. (Code 24).. so how many drivers does it need? I tried everything.
Alena
Hello. There is a problem with the touchpad not working (not surprising). Lenovo laptop, the thermal paste was recently changed, after which the touchpad stopped working. In principle, it is not in the device manager, i.e. only the mouse connected to the laptop is present (when it is disconnected, the “mouse” parameter is completely absent). Before this everything worked fine. Could the problem be due to accidental damage to the connections to the mat. board, although everything has been checked and seems to be connected?
SMARTRONIX
Alena
SMARTRONIX
Are the touchpad keys still not working?
Check whether the cable is inserted correctly; sometimes it does not reach a little or is skewed, or it is inserted on the wrong side altogether. Try downloading the driver for the touchpad from the laptop manufacturer's website for your model.
One of the features working on a laptop is that it is not necessary to use a mouse; it is replaced by a touchpad. The question is why touchpad not working on laptop, worries many users becauseif it breaks, a lot of inconvenience arises, especially if you do not have a mouse at your disposal. A touchpad is a touch panel that responds to touches and finger movements, which moves the cursor along a given path. The problems that arise often lie in its correct setting.
Step-by-step instructions for restoring the touchpad
1. No matter how funny it may sound, first make sure it is clean. This panel is cleaned using a soapy swab. Next, wipe with a damp cloth and let dry. About 5% of calls to our service center is solved this way. It is very important to remember that the touchpad does not respond to wet or oily hands!
2. Make sure that the settings are set to the correct sensitivity settings and that the touchpad device is touchpad"works fine". IN in this case This asus device touchpad ps/2.
3. Check for availability necessary drivers for touchpad. It is very important that the driver window contains entries from the manufacturer with a version higher than 1.0. Often standard drivers Windows (especially common on systems 7 and 8.1) do not function correctly.
4. When the touchpad does not work in general, then to eliminate the cause you need to exclude simple options problems. First, make sure the panel is connected. In order to connect the panel, you can use several methods:
Combination of Fn keys with one of the F1-F12 keys;
Press the touchpad on/off button (not available on all laptop models);
Enable using the utility that is displayed next to the clock;
Disable the mouse, which will automatically turn on the panel (device conflict).
Other possible problems and their solutions
This all applies to software problems, and if after the options provided the sensor still does not work, then the reason becomes hardware.
First, make sure you are connected to motherboard plume. There are cases when during transportation the cable falls out of the connector. You can fix this problem yourself, but if in doubt, it is better to contact a service center.
Secondly, the sensor may stop working as a result mechanical damage. In this case, it must be completely replaced. The exception is cases of mild mechanical damage that can be corrected.
If the touchpad does not work in conjunction with other devices ( USB ports, keyboard, etc.), then the fault lies in the motherboard, intervention in which is carried out exclusively at the service center. As a result, if problems are detected with touch panel, before going to the service center, conduct a self-inspection possible reasons breakdowns, which will help save your time and money.
If only scrolling or finger gestures do not work
Often the problem is not so much a complete loss of functionality, but rather a partial functionality of the device, and if scrolling on the touchpad (the so-called scrolling) or special finger gestures does not work, the whole problem is crookedness installed drivers. If their reinstallation does not help, then you will have to contact a service center, since physical failure of the panel cannot be ruled out (for example, after being filled with liquid containing dry substances). It's another matter if scrolling on your touchpad stops working for no apparent reason. In this case, these are 99% crooked drivers - such scrolling problems are especially common on devices Acer, ASUS and Hewlett-Packard (HP).
By the way, a lot useful information You can read the article “What to do if your laptop is flooded.”
Problems on various laptop models
Thousands of people call on our service centers across the country every month and, thanks to this, we can collect very interesting statistics breakdowns touchpad devices.
ASUS
The Taiwanese company produces excellent models that almost never break. If the touchpad on your ASUS laptop does not work, this is not a problem with the device itself, but with operating system. However, not everything is so rosy - physical breakdowns found in the Asus K53S series.
ACER ASPIRE
Budget laptops from this manufacturer are a constant headache for the repairman. There is no fault with the operating system here - on Acer laptops The Aspire touchpad often does not work for no apparent reason. We advise you to pay attention to the BIOS settings, and if you are able to disassemble the device yourself (which we strongly do not recommend), then check the cable connecting the panel. Unlike the previous one trademark, the only model suffering constant problems with touchpad, is the 5750g line.
PACKARD BELL
An American company once popular in the CIS countries Packard Bell It is becoming less and less common on the market, which cannot but sadden the “old-timers.”silt" of the IT world. The most common problem due to which Packard laptops Bell the touchpad does not work - this is an accidental pressing of the Fn + F7 keys (the corresponding icon is drawn on it). Just click and everything will be fine. If it doesn't work, try the combination Fn+Esc- this combination is also convenient for eliminating false positives.
Interesting article: Configuring routers for PB
HEWLETT-PACKARD (HP)
Very often the problems are increased sensitivity, clogging the buttons with food (everyone sins sometimes, don’t worry), and the lack of adequate drivers. If the touchpad on your HP laptop does not work, it is better to contact a service center to maintain the warranty on a very expensive device.
Interesting article: Cleaning an HP laptop from dust and debris
LENOVO
Lenovo technology is rapidly gaining popularity in Russia, Ukraine and other CIS countries. If on purchased Lenovo device Touchpad doesn't work - download fresh drivers, this will help solve the problem. It is also very common on Lenovo devices that people simply accidentally forget to turn on the touchpad (the button is placed very inconveniently, and often people themselves do not notice how they are creating a problem for themselves).
Useful link: Software from the manufacturer
SAMSUNG
If the touchpad on your Samsung does not work, use it to troubleshoot the problem. Most often on Samsung devices The touchpad does not work due to software defects. You can download the necessary data on the website technical support or update them directly in Windows.
Interesting article: How to turn off Windows 8
SONY VAIO
The Sony company produces many top models, including ultrabooks, the diagnosis of which is difficult due to the complex design of the case and microscopic connections (including the cable). It is especially difficult to repair if the touchpad on a SONY VAIO is broken. The device is connected to printed circuit board ultra-thin trains. If the device does not function, it is better to contact a workshop.
Quite often the problem lies not in the hardware, but in the operating system settings. In order to reinstall the drivers, you need to download them from the official website and run them in the OS.
For Windows - go to Device Manager and select the one you need. Then click on its properties and click "Update". If the driver is not found, remove it and restart the system. After restarting, Windows will automatically install the necessary software. Step-by-step photo instructions:
Repair at the service center
In the network of our workshops throughout Ukraine you can solve any technical problem quickly and, most importantly, inexpensively. Call the manager right now, and we will immediately quote the repair price! 
If the article helped you, do a good deed and like it. If the problem has not been resolved, visit our forum or ask an online consultant a question.