Sberbank's phone number is free and 24/7. Sberbank hotline (phone numbers) Sberbank contact center phone 8800

To obtain any information, consultation, as well as to carry out some operations, you can contact Sberbank online by calling the hotline 8800 555 55 50 (toll-free).

There is no need to wait for a connection with an operator - you can use the voice menu

You can call the Contact Center on several numbers:

1. From local (city): 8800 555 55 50. The hotline number at Sberbank is free, even if you call it from a mobile phone.
2. From mobile (MTS, Beeline, Tele2, Megafon): 900. You will not need to pay for the call if you are in the country. Outside of it, payment is made according to tariffs including roaming.
3. From abroad: +7 495 500 55 50. Payment is charged according to the tariffs of telephone operators. You should only choose this option when you are outside the country or using a telephone registered outside of Russia.

By contacting the Contact Center, anyone can request a connection with an operator (press 0), listen to information about products by managing the menu using numbers, and also connect a special Code, which gives the right to independently perform actions in an automated mode.

The professionalism and competence of the operator is a guarantee of receiving a comprehensive answer to your request

The hotline was created to resolve basic problems and provide consultations, therefore the main parameters that can be fulfilled during such a call are:

1. Get a general description of all bank programs and products (deposits, loans, cards).
2. Get specific data on your loans, deposits, accounts.
3. Request information about transactions that occurred on the account (card).
4. Block the card.
5. Block remote servicing services (Mobile and Internet Banking).
6. Set up secure services on the card (when traveling abroad).
7. File a complaint against an employee of a banking institution, a specific branch, and indicate failure to comply with the conditions for a specific program.
8. Make suggestions to improve service.

The above information can be obtained by contacting the operator. But there are many possibilities for independently requesting the required data. To do this, by calling Sberbank on the hotline number 8800 555 55 50 or 900, you should select one of the items announced by the automated system:

• 1 – card blocking;
• 2 – receive information on your card;
• 3 – service to individuals;
• 4 – servicing legal entities;
• 5 – information about the program Thank you.
• 0 – operator call;
• 9 – request to repeat the voice menu in English.

Having selected the appropriate number, the client is taken to the next section of the menu, where, following voice prompts, he should select the desired item. So, for example, for individuals the following choice of requests is provided:

• 1 – Cards. Here you can listen to information about credit and debit products, as well as request conditions for bonus programs and methods of replenishing cards.
• 2 – Remote services. Listen to the rules of use or get advice on Sberbank Online and Mobile Banking. The procedure for connecting services.
• 3 – Credits. Get the conditions for housing loans, the procedure for applying for a cash loan, listen to promotional offers for loan categories.
• 4 – Deposits. Rules of deposit programs: Save, Replenish, Manage, for pensioners, certificates, online programs, services within other packages.
• 5 – Translations. How to make a transfer, pay for the service, confirm the operation.
• 6 – Insurance and pension programs. Special developments for pensioners. Obtaining conditions and tariffs for insurance policies: for travelers, for credit products, packages (personal, property, voluntary health insurance, automobile).

List of voice menu commands (IVR)

At any time, if the client could not figure it out on his own, he can dial “0” to Sberbank on the hotline (55 50). This involves calling an operator to whom you can ask your question.

Independent execution of procedures in automated mode

To gain a little more authority and carry out a number of actions through the Contact Center yourself, it is worth obtaining a Client Code. To request the Code, you need to contact the Sberbank operator (hotline number 8800 555 55 50, press “0” in the voice menu). The operator needs to voice his wishes and provide the following data:

• Card number;
• CVV or CVC code;
• Passport data;
• Place of residence (must match that indicated when issuing the card).

Other verification information may be required, so keep the contract and card handy.

The operator will inform you about the need to dial your Code. You need to come up with it; it consists of 5 digits. You cannot voice it to an employee; this is one of the security measures. The code must be saved, remembered and not shared with anyone. You can use it to independently perform a number of operations (without contacting an operator, specialist or employee). All you have to do is call Sberbank’s hotline number (8800 – free), and after the greeting, dial “22”. The auto-informer will inform you about the need to dial the card number and your Code. After each value, put “#”. After this, the autoinformer will announce the available menu items, one of which must be selected.

In particular, you can perform the following operations yourself:

• request the account (card) balance at the moment;
• view a number of procedures that occurred on the card (the last few);
• get a login (identifier) ​​that makes it possible to use remote services (our article will tell you more about how to get a login -);
• block the card.

Despite the fact that you can do the blocking yourself, for the reverse operation you must contact a specialist. When contacting it, it is enough to indicate the card number and your Code so as not to have to voice all other parameters. This greatly simplifies the operation, because there is no need to remember a large amount of control information.

The 8800 phone number is toll-free

Additional opportunities provided by contacting a specialist include connecting remote services that allow you to manage accounts, as well as requesting data to activate your Personal Account. This will allow you to make transfers, payments, and top up your phone without visiting a branch or using ATMs and terminals. You can also use them to request a balance, view recent account movements, block a card or the service itself.

To keep abreast of major developments and new programs, you can also contact the representatives of the financial organization on social networks: groups on Odnoklassniki, VKontakte, Twitter, Facebook. Here you can ask a question, talk about a problem, file a complaint or wish.

Work of bank contact center employees (video)

Experience working as an operator in a call center using the example of people with special needs. Features of such work, skills that will be useful in it.

Conclusion

If an emergency arises related to card products, or it is necessary to carry out a banking transaction remotely, clients can use the hotline. Its main advantages are round-the-clock service and the ability to get a comprehensive answer to any question.

By calling a single number Sberbank hotline, the client enters the voice menu of the autoinformer, where he is asked to select a serial number corresponding to the topic of the question:

#9 — translation of the autoinformer into the English version. For example, if the caller is a foreigner and does not know Russian, he can press key No. 9 on the phone to listen to the autoinformer in English and select the appropriate command. Sberbank is one of the few banks that offers this opportunity.

0 — quick connection with an operator-employee of the bank’s contact center from any section of the menu.

#1 — Emergency card blocking. If the client needs to quickly block a valid card due to theft or loss, or vice versa, unblock it, then he needs to press key No. 1. For other questions related to plastic, you need to press key 2 in the extended menu.

#2 — Balance and recent transactions on the card. By selecting item #2 in the main voice menu, the client will be able to find out the card balance using a code word encoded in a digital value (digit #1) or an identification number (digit #2).

Code word is a verification word that the client specified when issuing the card in the contract. The identification code can be obtained by calling the call center. In this case, the client must have a receipt in his hands for any transaction made at a Sberbank ATM by entering a PIN code over the past month.

#3 — Services for individuals. Here, a potential bank client can find out detailed information about the issuance and servicing of bank cards, requirements for borrowers, loans, deposits, conditions for mortgage loans and other services. There are subsections that correspond to certain numbers.

#4 — Services for legal entities. Here, a potential or current bank client can learn about Internet banking opportunities for business, current products and services for entrepreneurs, etc.

#5 — Bonus program “Thank you from Sberbank.” Here, current bank clients can activate the service, find out the balance of bonuses in their account, how they can spend points, consult about the terms or conditions of the program, etc.

Sberbank does not have a separate menu to find out the addresses of offices and branches, telephone numbers and work hours. If you need to find out this information, you will have to press key #3.

How long does it take to receive an operator response?

You can talk to an employee of the Sberbank contact center and ask a question at any time of the day. However, you can easily obtain the information you are interested in within a certain period of time. The best time to call Sberbank hotline phone number- this is the period from 00.00 to 09.00 Moscow time on any day of the week. You will have to wait the longest during the so-called rush hours, which start at 16.00 and last until 20.00. The busiest days are Tuesday, Wednesday, Thursday and Saturday. The average waiting time on these days will be 2-15 minutes, taking into account how busy the line is.

In general, the Sberbank call center cannot be accused of waiting too long; most often, clients wait no more than 8 minutes.

But with the operators themselves, things are much worse. One gets the feeling that the consultants are poorly trained and unqualified, but are as tactful and polite as possible. When calling about the same issue, different operators may give conflicting information, which will be fundamentally different from the information that will be provided at the branch. Unfortunately, such cases are not uncommon, but rather a pattern.
Read also:

Alternative to Sberbank hotline

You can resolve a leisurely issue, find out the detailed terms of the bank’s promotions and products, or ask a question to consultants in the official Sberbank community “Bank of Friends” on social networks: VK, Facebook, Odnoklassniki, Twitter. The bank has its own YouTube channel “Our Home Sberbank”.

Among other things, the bank has a convenient mobile application and a feedback form on the website.

A little humor. How should you talk to debt collectors pestering you on the phone?

Latest reviews

Illegal withdrawal of money

By decision of the bailiffs, Sberbank withdrew 100 rubles from my card today, although the fine was paid yesterday. Gentlemen, return the money. Forced to leave Sberbank salary card.

Service for pensioners

Hello. Is it possible to transfer my letter (or write me the address) to the bank manager or a person who can make a decision on the issue of canceling the cost of SMS alerts for pensioners on the Mir card? Have pity on pensioners, isn’t it a shame to withdraw 30 rubles from the last 40 rubles for a service? Is everything not enough for you? Should pensioners help you? Simply nonsense, what morals. In many banks this service is free for EVERYONE.

level of service by bank employees

Extremely unsatisfactory employee performance. 07/09/2019. at 10-21 I asked through number 900 for help on the issue of debt, terms and amount of depositing funds on a credit card to maintain the grace period. The bank employee named the amount that caused me doubts. I asked again. She replied that the amount was exactly that which she voiced. I asked to check again. The answer is to stay on the line. After a pause, another amount was announced, broken down into two parts. Previously, information had not been presented in this format. Therefore, I asked for clarification in detail. The answer is that we do not do such calculations. I asked who was doing this at the bank. There was no answer. Then I once again asked to clearly state the amount and timing of depositing funds onto the card. Again, please stay on the line... After that I had to hang up, since there was no longer time to wait for an answer to what was, in my opinion, the simplest question. The result of communication with the bank employee was the lack of an answer to my question, loss of time and me missing an important call, which negatively affected the progress of my work. We kindly ask you not to allow employees who do not have the necessary competencies to work with bank clients.

Poor service

The bank, having received from me the amount of 1499 rubles. for the “tax refund” service, ABSOLUTELY DOES NOT TAKE CARE OF MY DOCUMENTS, WHICH I SENT A MONTH AGO, but recommends that I contact some other services. I paid money to Sberbank and it is you who should bring the matter to its logical conclusion, and not send your clients to an unknown place. There is no need to take on services that you cannot handle. I am outraged by your inaction and disgusting attitude towards clients from whom you take money for services and leave them unresolved! In addition, I wrote two applications and received no response to either of them! AND THEY READ THE ANSWER ORALLY, THAT I SHOULD APPLY NOT TO SBERBANK, BUT SOMEWHERE ELSE (it’s not clear to me where)! I REMIND THE GENTLEMEN I PAID YOU THE MONEY! I will definitely contact the media with a request to publish my entire story of your so-called service!

Feedback on the decision on the appeal to disable SMS notifications when sending a card The contract was not renewed

When the card was re-issued, the SMS notification service was discontinued. I asked about my question by calling 900, I don’t agree with the decision, the last time I addressed my question was 04/15/19. the information that I heard when communicating with specialist Yulia was not previously disclosed to me. Who would have thought that in a day all the information from the card would be restored automatically. If someone had said this, I would not have activated the card. They said, that they work according to regulations. In all likelihood, incomplete information to clients is also stipulated in the bank’s regulations. and beyond the regulations, nowhere. It turns out that clients are only objects of compliance with regulations, and not living people.. I don’t think that 30 social rubles for SMS, for which Sberbank is so actively fighting, is more important than the trust of your clients. You are also someone’s clients and you are also being deceived simply by not disclosing the information. Tomorrow it may happen that you will become clients of your bank and turn into objects. Why should I read the information on the site in order to get a card in return for the one I already have. The specialist who gave you the card must convey information to the client, and if he does not do this, then he is simply not competent enough himself and it is better to train a specialist than to make him hostage to those clients who trust you with his lack of literacy. I am very disappointed in the solution to my question, you cannot be trusted, and if you have to contact me, you need to extract information from specialists

Sberbank support service specialists provide advice around the clock and accept complaints and requests from bank clients in Moscow and the Moscow region.

|

Toll-free Sberbank support number for individuals and legal entities:

8800 555 5550

Free calls to the Hotline phone from mobile and landline numbers registered in Moscow and throughout Russia.

How to call Sberbank in Moscow?

To connect with an employee Sberbank help desk Moscow, call toll-free 8800 555 5550 (or short number 900 from mobile phones) and select the information system voice menu item that suits your request.

You can also call the help desk operator directly, bypassing all the telephone menu items - just wait until the system repeats all menu sections without pressing the phone keys. After this, the call will automatically be transferred to the first available bank employee. Call the number Sberbank hotline 8800 555 5550 You can use a mobile or landline phone registered in the Russian Federation.

Support number for calls from Moscow and abroad:

+7 495 500 55 50

All calls to a single Moscow city number +7 495 500 55 50 paid according to the tariffs of your telecom operator. We recommend calling this hotline number when you are abroad in international roaming or when calling from a phone registered outside of Russia.

To speed up the receipt of personal information, please prepare your personal data in advance to access personal information through the operator. For secure identification of the client, passport data and details of open bank accounts may be required. No bank employee has the right to ask you for your PIN code and secret three-digit code on the back of your bank card. This information is strictly confidential and should not be known to anyone except the card owner!

Online customer support in Moscow

Couldn't reach a support specialist using the Hotline numbers? Sberbank accepts customer requests and complaints regarding the quality of service and bank services through a special Hotline website ok.sberbank.ru. Official email address for letters from clients on any topic: [email protected].

You can ask questions about the bank’s work and customer service in the official Sberbank communities on all popular social networks: Sberbank groups In contact with , on Odnoklassniki and in Facebook . By connecting to official Sberbank groups, you can complain about the service, make a suggestion, and simply keep abreast of all the events in the life of the largest banking organization in Moscow and the Moscow region.

All current Sberbank news in the capital region is published in a short line on the company’s official microblog on the social network Twitter . Did you like the Sberbank advertisement? All promotional videos, videos from the life of the bank in Moscow and regions of Russia and recordings from various official events are regularly published in the video channel Our home Sberbank on the popular YouTube service.

Moscow cities in which Sberbank of Russia offices are opened

Branches and mini-offices of the bank are located in the following regions and cities of Moscow and the Moscow region:

Bronnitsy, Dzerzhinsky, Dolgoprudny, Dubna, Zhukovsky, Zvenigorod, Ivanteevka, Korolev, Kotelniki, Krasnoarmeysk, Lobnya, Losino-Petrovsky, Lytkarino, Protvino, Pushchino, Reutov, Roshal, Serpukhov, Khimki, Elektrogorsk, Balashikha, Domodedovo, Yegoryevsk, Zaraysk, Istra, Kashira, Klin, Kolomna, Krasnogorsk, Likino-Dulyovo, Lukhovitsy, Lyubertsy, Mozhaisk, Mytishchi, Naro-Fominsk, Lakes, Orekhovo-Zuevo, Pavlovsky Posad, Podolsk, Ruza, Serebryannye Prudy, Stupino, Fryazino, Chernogolovka, Chekhov, Shatura, Shakhovskaya, Elektrostal, Volokolamsk, Voskresensk, Dmitrovsk, Odintsovo, Pushkin, Ramensk, Sergievo-Posadsk, Serpukhov, Solnechnogorsk, Taldom, Shchelkov, Vlasikha, Voskhod, Star City, Krasnoznamensk, Molodezhny.

Changes are possible in the geography of the bank's presence and contact information. Receive official information about all current financial offers of the bank (mortgages, loans, deposits) using a single Sberbank hotline number in Moscow and the capital region: or on the official website www.sberbank.ru. Customer support and help desk work for customers in Moscow 24 hours a day, 7 days a week. Information and links are current as of July 2018.

Free calls from mobile phones to Gor Lin are guaranteed in the cellular networks of Russian operators OJSC Mobile TeleSystems (), OJSC, OJSC VimpelCom (), T2 Rus Holding LLC (Tele2), OJSC Rostelecom and regional operators communications. Calls to the Hotline number (Sber Help Desk) from numbers registered in other countries are paid in accordance with the tariffs for international calls. Only calls to bank numbers that begin with numbers are free 8800 , it doesn’t matter whether you are calling from a mobile or landline phone, the main thing is that it is registered in Russia and located on the territory of the country.

All incoming calls to the bank's contact center via hotline and help desk numbers are recorded in order to monitor and improve the quality of customer service of the credit institution. For all questions, including “How to call Sberbank Moscow” and any others, you can contact the support service through the official website and social networks, where your question will be answered as quickly as possible.