I can’t log into Aliexpress, what should I do? Unable to log into AliExpress: fixing the problem

Many users from the Russian Federation are faced with the following problem - Aliexpress does not work. Some cannot access the page at all, others cannot leave a comment, pay for an order, etc. Of course, in this case, buyers begin to panic, because we are talking about money. People often think that their account has been blocked and try to write to the site administration in any way.

Experienced PC users have already found a way out of this situation. Some people use Opera or Yandex browsers in “Turbo” mode, while others prefer to use an anonymizer (a program or website that can be used to hide or change the IP address). Well, most of the users wait patiently.

If your order protection time allows, we recommend that you wait a little longer. This problem is known to the Aliexpress administration, and they are already working on it. Soon the site will work as usual, because the Aliexpress team is primarily interested in the stable operation of the resource.

Why doesn't Aliexpress open?

The official reason is still unknown. The Aliexpress administration only reports that they are already working on this issue, and that everything will be resolved soon.

The following versions are being discussed online:

1. The blocking of Aliexpress occurred on the initiative of Roskomnadzor due to the presence on the site of articles telling about different methods of suicide. And also due to the presence on Aliexpress of pages with smoking mixtures that are prohibited in the Russian Federation.

Today it is known that the blocking has supposedly been lifted, but some providers have not yet provided full access to the resource.

1. According to the second version, the site was not blocked. The problem is that Aliexpress cache servers are located on the Rostelecom network, so initially in the Russian Federation the site opens as usual, and as for authorization, it occurs along the Europe-USA-China route.

Other reasons why Aliexpress does not load

The reasons why it does not load can also be:

• Carrying out technical work on the site;
• Website update;
• Possible problems.

In all three cases, you just need to wait a little.

Another reason could be a slow browser. In this case, try resetting your settings, clearing the cache, cookies, and removing extensions. Or try using a different browser.

Quite often, problems with authorization on a website are associated with entering an incorrect password. The first thing to do is, of course, to check the correctness of the entered data. If the data was entered correctly, but you still cannot log in, the only solution is to change the password.

If you have tried all the above steps and are still unable to log into the site, try using the program. Through it you can easily go to Aliexpress to your personal account.

What am I supposed to do?

Why can’t I log into my Personal Account, profile, my page, My Aliexpress orders from my computer, although the password is correct: possible reasons

All Aliexpress users sooner or later encounter problems logging into their Personal Account. The table contains possible reasons for the incorrect operation of sections of the Aliexpress website and the algorithm of user actions in each individual case.

You can find detailed information about the Personal Account section of the site by clicking on.

Possible reason	User Actions
Problems with the site.	Wait 2-3 hours. If you wish, write a message to the site support service.
Engineering works.	The site administration always notifies you about the time of technical work. Carefully study the information on the main page of the site.
Website update.	Wait 1-2 hours.
Problems with the browser installed on your computer.	Change device. For example, try accessing the required section of the site from a smartphone or tablet, rather than from a desktop computer. Try using a different browser. Enable Turbo mode if you work with Opera. Clear cached files and delete cookies. Try logging in again using incognito mode.
The site is blocked by the antivirus installed on the user's device.	Enter the Aliexpress website into the so-called trusted zone. The algorithm for creating a Trusted Zone is described in the Help section of your antivirus.
The browser remembers the incorrect password and enters it automatically. The user enters an incorrect password.	Even if you are sure that you are entering your username and password correctly, protect yourself and check: Input language; Caps Lock button, etc. After verification, enter the data again.

Additionally, you can use the following methods:

• Log in through Alibaba's main website;
• log in through any of the social networks to which your Aliexpress account is “linked”;
• try logging into your personal account through the You watched recently function.

I can’t log into my Aliexpress account: browser problems

Your actions in case of problems with the browser are described in the previous part of the review.

I can’t log into my Aliexpress account: errors when entering my password

Check:

• input language;
• Caps Lock button

As a last resort, activate the function Forgot your password

I can’t log into my Aliexpress account: possible account blocking

The table describes all possible reasons for blocking access to a section of the site Personal Area.

Reason for blocking	Explanations
The account remained unconfirmed.	Check your email and follow the link that the site service provided to you.
Checking information.	As a rule, the administration notifies of its actions. The notification letter arrives by email or appears as a pop-up window when you log into your personal account. As a result of the verification, the administration may request additional information about the buyer whose account is being verified.
Frequent change of payment methods.	The site administration is very careful about customers who use several bank cards and web wallets to pay for their purchases.
Low buyer rating.	Don't forget that both sellers and buyers have ratings. The lower your customer rating, the more questions the trading platform administration has for you.
Frequent orders without further payment.	There is an opinion among Ali's customers that delaying payment for an order may prompt the seller to provide an additional discount on the product. However, if this situation is repeated from order to order, the system automatically adds the account to the list of unreliable ones.
Frequent opening of disputes.	Before entering into a dispute, carefully check all your arguments. If a dispute is opened out of the blue without confirmation of the seller’s guilt, the administration reserves the right to block the account.
Paying for an order using someone else's payment card.	Even if this is the card of your close relative, the Aliexpress administration does not know about it and this is a reason to block your account to avoid problems.
Working with seller Ali outside the trading platform.	Avoid such situations, even if the seller himself suggests them. This is a direct violation of the rules of the trading platform.

If your account is blocked without the possibility of recovery, you will have to open a new one. However, please note that the system will check your IP address and if it matches the address of a blocked account, all your efforts will be in vain.

Why can’t I log into my account from my mobile phone on Aliexpress?

Possible reason:

• application malfunctions;
• engineering works;
• unstable operation of the mobile network;
• incorrect login or password entry.

How to log into Aliexpress in Russian if you forgot your password?

• Go to the main page of the site, open the My AliExpress menu and activate the button To come in.

My AliExpress menu on the main page of the site

• In the window that opens, activate the line Forgot your password and follow the system prompts.

Login window to your personal account on the Aliexpress website

Your personal account gives users of the Aliexpress website a lot of opportunities for comfortable shopping and tracking of goods. Your personal account will contain all information regarding your activity on the site. Here you can find information regarding your orders and communicate with sellers. Now let's take a closer look at how to enter the account and what functionality it has.

Getting to know your personal account on Aliexpress

All users with an account in Aliexpress have their own personal account. In order to log in, after entering your credentials, you need to click “My Aliexpress” in the upper right corner.

In your personal account you can

• Your orders will be reflected first in the item called “My Orders”;
• Then comes the “Message Center”, which contains correspondence with sellers;
• Then there is an item reflecting your favorite sellers and priority products, which you can add to the list for their subsequent detailed study. By using this function, you increase your opportunities to purchase goods at reduced prices, since the sellers themselves often look through user lists and can offer good discounts on the goods in them;
• The next item will be “My Coupons”. Here you will find information about all the discount coupons you have. Some of them will be valid for all products, while others will be valid for the products of a specific seller;
• In the top menu you will find the “Cart” item. Here are all the products you have selected, awaiting further ordering;
• The “Help” item located at the top allows you to contact the support service so that if problems arise, they can be quickly resolved.

Problems logging into your personal account

It happens that when you try to log into Aliexpress, your personal account does not open. The following reasons may contribute to this:

• Problems with the site. In this case, all that remains is to try to log in later;
• Carrying out technical work, including updates. In this situation, you need to wait for them to complete and try to enter again;
• The browser you installed is running slowly. First of all, you need to clear the cache and cookies, and for Opera you can try turning on the “Turbo” mode. If this does not help, you can try logging in from different browsers;
• Your antivirus may also not allow you to log in. To resolve this situation, you need to add the site to the list of trusted sites;
• Also, do not exclude the possibility that you are simply entering the password incorrectly. If you can't remember your password, simply change it.

So, if it doesn’t open your personal account, try applying all of the above.

AliExpress, unfortunately, can not only please with good products, but also disappoint. And we’re not just talking about defective orders, quarrels with sellers and loss of money. One of the possible problems in using the service is the banal inability to access it. Fortunately, for every problem there is a solution.

AliExpress is constantly evolving, so the structure and appearance of the site are regularly updated. The variety of improvement options can be enormous - from the banal addition of new product categories to catalogs to optimizing the address structure. Especially in the latter option, users may encounter the fact that going to the site using old links or bookmarks will take them to an old and non-functional account login page or to the site in general. Of course, the service will not work in this case. A similar problem has already occurred several times when the creators of the service globally updated the site and account login procedures.

Solution

You should re-enter the site without using old links or bookmarks. You will need to enter the name of the site into the search engine, and then follow the resulting result.

Of course, after the update, Ali validates new addresses in search engines immediately, so there shouldn’t be any problems. After the user verifies that the login was successful and the site is working, it can be bookmarked again. The problem can also be radically avoided if you use a mobile application.

Reason 2: Temporary resource inoperability

AliExpress is a large international service and millions of transactions are processed here every day. Of course, it is quite logical to assume that the site may simply crash due to an excessively large number of requests. Roughly speaking, the site, for all its security and elaboration, may fall under the influx of buyers. This situation is especially common during traditional sales, such as Black Friday.

It is also likely that there will be a temporary disruption or complete shutdown of the service for the duration of any major technical work. Very often, users are faced with the fact that the login page does not have fields for entering a password and login. As a rule, this happens just during preventative maintenance.

Solution

Using the service later, especially if you know the reason (the same Christmas sale), trying again later can actually make sense. If technical work is underway on the site, users are notified about this. Although lately programmers have been trying not to disable the site for this period.

As a rule, the Ali administration always meets users halfway in the event of a service failure and compensates for the inconvenience. For example, if during the process there was a dispute between the buyer and the seller, then the response time for each party increases taking into account the time during which it was technically impossible to continue the dispute.

Reason 3: Violation of login algorithms

Also, the technical possibility of a breakdown may be that the service is currently experiencing a problem with specific authorization methods. There can be many reasons - for example, technical work is underway to optimize the account login option.

Most often, this problem occurs in cases where authorization occurs through social networks or through an account Google. The problem can be on both sides - both Ali itself and the service through which the login occurs may not work.

Solution

There are only two solutions. The first is to wait until employees solve the problem themselves. This is best suited in cases where there is no urgent need to check something. For example, there is no dispute, the package obviously will not arrive in the near future, there is no important dialogue with the supplier, and so on.

The second solution is simply to use a different login method.

It is best if the user has already foreseen this problem and has connected his account to different networks and services and can authorize using any method. More often than not, one of them still works.

Reason 4: Problem with the provider

It is likely that the problem with logging into the site may be caused by problems with the Internet. There are known cases when the provider blocked access to the AliExpress website or processed requests incorrectly. Also, the problem may be more global - the Internet may not work at all.

Solution

The very first and simplest thing is to check the functionality of your Internet connection. To do this, try using other sites. If problems are detected, you should try rebooting the connection or contact your provider.

If only AliExpress and adjacent addresses (for example, direct links to products) do not work, then first you need to try proxy or VPN. There are a large number of browser plugins for this. Connection anonymity and IP redirection to other countries can help you connect to the site.

Another option is to call your provider and ask them to sort out the problem. Ali is not a criminal network, so today there are few Internet service providers known that would intentionally block a resource. If there is a problem, it is most likely due to network errors or technical work.

Reason 5: Lost account

It’s not uncommon for a scenario where a user’s account was simply hacked and their login information was changed.

The problem may also be that the account is inaccessible for completely legal reasons. The first is that the user himself deleted his profile. Second, the user was blocked for violating the rules of using the service.

Solution

In this case, there is no need to hesitate. First, you need to check your computer for viruses, which could steal personal data. Further attempts to recover the password without this step are pointless, since malware can again steal data.

After successfully logging into the site, it is worth assessing the damage. First, you need to check the specified address, recent orders (if the delivery address has changed in them), and so on. It would be best to contact support and ask for details of actions and changes on the account for the period of time when the user lost access.

If the account was blocked due to a violation of the rules or the will of the user himself, then you need to re-block it register.

Reason 6: User software problems

In the end, the problems may lie in the user's own computer. The options in this case are as follows:

1. Virus activity. Some of them may redirect to fake versions of AliExpress in order to steal the user’s personal data and funds.

   A solution is to comprehensively scan your computer with antivirus programs. For example, you can use Dr.Web CureIt!

2. On the contrary, the activity of antiviruses. It was reported that in some cases, disabling Kaspersky Anti-Virus helped solve the problem.

   Solution: Try it temporarily disable the antivirus program.

3. Incorrect operation of the software for connecting to the Internet. Relevant for users of computer modems to connect to wireless networks - for example, using 3G from MTS.

   The solution is to try restarting the computer and reinstalling the connection program, update drivers modem

4. Poor computer performance. In view of this, the browser may not open any site at all, not to mention AliExpress.

   A solution is to close all unnecessary programs, games and processes through "Task Manager", clean the system of debris, restart the computer.

Mobile app

Separately, it is worth mentioning the problems of logging into your account using the official AliExpress mobile application. There are three most common reasons for this:

• Firstly, the application may require updating. This problem is especially pronounced if the update is critical. The solution is to simply update the application.
• Secondly, problems may lie in the mobile device itself. Rebooting your phone or tablet is usually enough to resolve this.
• Thirdly, there may be problems with the Internet on the mobile device. You should either reconnect to the network, or select the strongest signal source, or, again, try to restart the device.

As we can conclude, many problems with the performance of the AliExpress service are temporary or easily solvable. The only possible critical impact of problems on something may be when the user urgently needs to use the site, for example, when there is an open dispute or discussion of an order with the seller. In such situations, it is better not to be nervous and be patient - the problem rarely blocks access to the site for a long time if you approach it constructively.

Many users of the aliexpress website cannot access the “My Orders” section. This problem could be caused by a system update of the aliexpress website.

Technical specialists of the aliexpress website deny the existence of a problem on the platform!

The problem did not affect everyone, but only a small number of users.

The fastest and surest way to enter my orders is to use a different browser.

But, if you don’t want to remember your password for the aliexpress website again or look for a piece of paper with it. Then you just need to clear the Cache and Cookies of your browser, from which you have already tried to enter the my orders section.

But there is also such an outcome that this problem is caused by an error in your account/profile on Aliexpress. In this case, you need to contact Aliexpress support through this article:" AliExpress Customer Service "

(To contact the operator, you need to view the latest information in the video recording, in the article)

Error: This page cannot currently be displayed. Our engineers are working hard to fix this problem. Please check back later...

If you cannot log into the aliexpress website and you get this error:

This page cannot currently be displayed. Our engineers are working hard to fix this problem. Please check back later…

Then most likely you are using the Mozilla browser.

In order to log into AliExpress, you need to use the Mozilla browser to log into your AliExpress profile (account) using private window(Mozilla has such a mode).

After which, you will be able to log into the aliexpress website without any problems and the first time!

This article (about the problem with entering my orders) was created to discuss and solve this problem. So, don’t be shy and ask questions in the comments to this article. And preferably with a detailed description of the error with screenshots!

After all, you can comment on us without registering!!