Applications from the app store cannot be downloaded. How to prevent similar problems in the future
The reason we decided to use iPhone is because App Store there are many interesting and useful applications, which we can download. But in Lately Some users have reported an issue with the App Store not downloading or updating apps after installing the latest iOS 12 on iPhone/iPad. This is a huge problem since you can't download apps, especially since you can't update the ones you have installed. Let's see how you can solve these problems.
Troubleshooting if the App Store won't download or update apps
Before you try some of the solutions listed below, we suggest you wait a little longer. As a reason why you can't download or update an app on iPhone after iOS updates 12/11.2/11.1, probably a problem with Apple server. When they fix the servers, the problem will go away on its own. However, if this issue still persists for more than a few hours or more, try the solutions listed below.
1. Check your internet connection
If the App Store is not downloading apps, make sure you have a stable internet connection to download and install apps from the App Store. This error may occur if your network connection unstable or unstable network settings on Apple device are configured incorrectly. If necessary, reset the network settings in the menu “Settings” → “General” → “Reset” → “Reset network settings”.
2. Force restart your iPhone
Press and hold the Home button and the Wake/Sleep button until Apple logo. For iPhone users 7 Press the Home button and Volume Down button to do this. For iPhone8/X users: Press and quickly release the Volume Up button, then press and quickly release the Volume Down button, finally press and hold the Side (Sleep/Wake) button until the Apple logo appears.
3. Completely remove the application from settings
This is definitely the most effective method, if your apps are stuck downloading/installing/updating after iOS 11 update. This will remove the stuck app from your iPhone or iPad, hence you can reinstall one app from App Store. Go to Settings → General → Storage & iCloud → Manage. Select the app that you can't download or update and uninstall it. After uninstalling it, open the App Store and reinstall the app you uninstalled earlier.
4. Download the app to iTunes and sync it with your device
If your iPhone won't download apps from the App store, alternative way is to open iTunes on your computer and download required application. After downloading the app, sync it with your iPhone or iPad. Here's how you can do it.
- Launch iTunes on your computer and click on App Store on the screen.
- Select the app you want to download to your iPhone.
- After downloading the app, connect your iPhone to PC using a USB cable and open it in iTunes and install it on your device.
5. Reset all settings
Another way to fix this problem is to reset all settings on your iPhone. This method has also helped some users deal with this problem. But the downside is that all your personalized data and customized app settings will also be deleted in the process.
Go to Settings > General > Reset > Erase all settings.
After resetting, try installing or updating apps again.
6. Change language and region
Go to “Settings”> “General”> “Language and region”> “Add language”> “English” After downloading the application, change the language to Russian.
7. Troubleshooting with Tenorshare ReiBoot
If you have tried all the solutions we have listed, but you are unable to download or update apps, you can fix your operating system using the iPhone repair tool- Tenorshare ReiBoot, which provides FREE solution to eliminate all iOS problems. Now let's see how it works.
Step 1: Click the Fix Operating System “Solve All iOS Freezes” button on the main window to enter system recovery.
Step 2: Click "Download" and download the firmware package
It happens when downloading a game or program from the App Store, updating it, the application freezes, as indicated by the frozen icon mask. It is usually used to judge the progress of the content download process.
Unfortunately, on this moment does not exist universal method solving problems with an application freezing while downloading from the App Store or eliminating an update error, but there are a number of ways.
The app from the App Store is stuck and won't load. What to do?
1. Check for Internet access
Once you have discovered home screen If you see a gray icon of a frozen application on your iPhone or iPad, then first of all, rush to check your Internet access. This can be done, for example, by opening a browser and loading any web page or launching any other application that requires an Internet connection to operate.2. Wait a little
If you have access to the Internet, but the application is still in no hurry to update or download from the App Store, wait. Perhaps the reason the application freezes on the iPhone/iPad is a problem with Apple's server. Just wait a little.3. Tap on the icon
As you know, if you touch the icon of a downloaded application with your finger, the download process will be paused. Check if you accidentally touched the application icon and paused the download - tap on the icon, this will reactivate the download process.
4. Uninstall the app
Remove the frozen application and repeat the download procedure. To do this at home iPhone screen/iPad you need to touch any icon and hold your finger until a cross appears in the upper right corner. Then tap on the cross of the frozen application, thereby deleting it, and try to download the application from the App Store again.5. Reboot (Hard Reset) iPhone or iPad
If the deletion trick is unsuccessful, try restarting the device: press and hold the “Power” and “Home” buttons at the same time until the Apple logo appears on a black background. The device will reboot, after which the entire procedure for installing a program or game can be repeated again.6. Log out of your App Store account and reboot your gadget
Rebooting your device didn't work? Without deleting the applications, you will be signed out of your account. App recordings Store: "Settings" > " iTunes Store and App Store" > "Apple ID".
Reboot your gadget and log in to your account again. Then try resuming the download by touching the application icon.
7. Download the app via iTunes
We involve an intermediary in solving our problem - we turn to the computer. Need to download the desired program or the game via iTunes and, having previously deleted problematic application from iPhone or iPad, using regular synchronization, install it on your mobile device.If you have not found an answer to your question or something has not worked out for you, and there is no suitable solution in the comments below, ask a question through our
Ten sequential options for solving a problem.
“This didn’t happen under Jobs,” is the first phrase that comes to mind when you’ve been trying for an hour to bring to life the frozen gray icon of a downloadable application from App store Store.
About problems with software update And error when downloading applications Apple does not comment. The solution has to be sought by going through all the stages one by one: from simple to complex.
Note: To combat the problem of “gray waiting icons” and errors when downloading applications from the App Store, it is recommended to perform all stages one by one. At any time, the download can proceed further and there will be no need to carry out the subsequent steps described in these instructions.
Step 0. Read the news
Before you scold your smartphone or tablet, don’t be too lazy to look through the iPhones.ru news feed :) You will probably find news that “App Store servers have fallen” or the store Apps The Store is experiencing problems, and the company is doing everything possible to correct the current situation.
Step 1. Check your Internet connection
The reason why the application may not load or update may be a simple lack of Internet traffic or problems in the work around you wireless network Wi-Fi. The icon of working Wi-Fi, 3G or LTE doesn’t mean anything.
Solution: Open Safari browser and go to any Internet page. If everything is fine with the connection, we move on.
Step 2. Stop downloading
Hung gray icon, which remains in the “Waiting” or “Downloading” status for a long time is a reason to stop downloading.
Solution: Tap on the icon to stop the download. Tapping again may solve problems and the application will start loading.
Step 3. Turn airplane mode on and off
You can also try to resume downloading by briefly switching to Airplane mode.
Solution: While on the Springboard screen, perform the piles from bottom to top and click on the image of the plane. Wait a few seconds and disable the mode by tapping the icon again.
Step 4. Uninstall the application and reinstall it
Can help in this situation complete removal application (if possible) with further re-installation.
Solution: Hold your finger over the “problem icon” and wait until it enters edit mode (shaking icons). Tap the cross that appears next to the icon and delete the application. Open the App Store and do reinstallation.
Step 5. Parallel installation of the second application
You can restore the download and establish a connection to the App Store by downloading any additional application.
Solution: In the App Store, download any application you find. After the download starts, a frozen application can automatically continue installation.
Step 6: Login to your account again
You can resuscitate a frozen application by logging out of your account and re-authorizing it.
Solution: Open the App Store on your iOS device and go to the Selection. Tap on your account name and in the window that opens, select Go out. On the same page, log in again account and download the application again.
Step 7. Reboot your iOS device
As another option for treating a gray application that is frozen and stuck in loading, you can resort to rebooting the device.
Solution: Hold down the Power key and turn off the device. After restart the application may automatically begin installation. Alternatively, use a hard reset: hold down the Power and Home keys for a few seconds.
Step 8. Sync purchases from Mac/PC
If none of the above points helped, and the application still flatly refuses to load (and there is no way to either pause installations or delete it), you need to synchronize with your desktop iTunes version.
Solution: Connect your iOS device to a computer or laptop running iTunes application. Make sure you are signed in to a valid account Apple entry ID (the account under which the application is downloaded from the App Store must match the one authorized in iTunes). Select "Synchronization".
Step 9: Hard reset
You can resume downloading the application in a radical way by performing a complete reset.
Solution: Start small and implement Resetting network settings: open Settings – Reset – Reset network settings. If this does not help, get ready for full reset all settings. Before performing this action, create backup copy iOS device. Open Settings – General – Reset – Reset all settings.
The reason why we decided to use iPhone is because the App Store has many interesting and useful applications that we can download. But recently, some users have reported an issue that App Store is not downloading or updating apps after installing the latest iOS 12 on iPhone/iPad. This is a huge problem since you can't download apps, especially since you can't update the ones you have installed. Let's see how you can solve these problems.
Troubleshooting if the App Store won't download or update apps
Before you try some of the solutions listed below, we suggest you wait a little longer. As the reason why you can't download or update an app on iPhone after iOS 12/11.2/11.1 update is probably a problem with Apple's server. When they fix the servers, the problem will go away on its own. However, if this issue still persists for more than a few hours or more, try the solutions listed below.
1. Check your internet connection
If the App Store is not downloading apps, make sure you have a stable internet connection to download and install apps from the App Store. This error may occur if your network connection is unstable or the network settings on your Apple device are not configured correctly. If necessary, reset the network settings in the menu “Settings” → “General” → “Reset” → “Reset network settings”.
2. Force restart your iPhone
Press and hold the Home button and the Wake/Sleep button until the Apple logo appears. For iPhone 7 users, press the Home button and Volume Down button to do this. For iPhone8/X users: Press and quickly release the Volume Up button, then press and quickly release the Volume Down button, finally press and hold the Side (Sleep/Wake) button until the Apple logo appears.
3. Completely remove the application from settings
This is by far the most effective method if your apps are stuck downloading/installing/updating after iOS 11 update. This will remove the stuck app from your iPhone or iPad, hence you can reinstall one app from App Store. Go to Settings → General → Storage & iCloud → Manage. Select the app that you can't download or update and uninstall it. After uninstalling it, open the App Store and reinstall the app you uninstalled earlier.
4. Download the app to iTunes and sync it with your device
If your iPhone does not download applications from the App store, an alternative method is to open iTunes on your computer and download the required application. After downloading the app, sync it with your iPhone or iPad. Here's how you can do it.
- Launch iTunes on your computer and click on App Store on the screen.
- Select the app you want to download to your iPhone.
- After downloading the app, connect your iPhone to PC using a USB cable and open it in iTunes and install it on your device.
5. Reset all settings
Another way to fix this problem is to reset all settings on your iPhone. This method has also helped some users deal with this problem. But the downside is that all your personalized data and customized app settings will also be deleted in the process.
Go to Settings > General > Reset > Erase all settings.
After resetting, try installing or updating apps again.
6. Change language and region
Go to “Settings”> “General”> “Language and region”> “Add language”> “English” After downloading the application, change the language to Russian.
7. Troubleshooting with Tenorshare ReiBoot
If you have tried all the solutions we have listed but you are unable to download or update apps, you can fix your operating system using iPhone Repair Tool - which provides a FREE solution to fix all iOS problems. Now let's see how it works.
Step 1: Click the Fix Operating System “Solve All iOS Freezes” button on the main window to enter system recovery.
Step 2: Click "Download" and download the firmware package
Equipment users Apple sometimes encounter problems while downloading, installing or updating applications through the App Store. There are ways to get rid of errors that appear.
Problems with the App Store
During use official store games and App Store applications may experience the following problems:
- the program is updated, installed or downloaded endlessly;
- the process is interrupted before reaching completion.
The causes of such problems may be:
- Internet connection problems;
- unstable operation of App Store servers;
- a lack of free space;
- occurrence of conflicts in the system.
Ways to solve problems
If you encounter the problems described above, then you can get rid of them yourself by following the instructions below one by one. The most radical options will be offered at the end of the list, so try all the other methods first.
Memory test
The first thing you need to do is make sure that you have free space on your device.
If the amount of free space is approaching zero, figure out how to clear the device memory.
Checking your Internet connection
Open other applications and check if they work stably. For example, test the Internet in a browser. If you realize that your network connection is not working correctly, resolve the issue. First of all, disconnect your device from the network and reconnect to the Internet. If this does not help, contact technical support your his mobile operator.
Reconnecting to the Internet Activating Airplane Mode
You can try rebooting the SIM card. To do this, activate airplane mode for about 20 seconds, and then turn it off again. If your SIM card has a PIN code, you will have to enter it. After deactivating Airplane mode, connect to the Internet and try again in the App Store.
Turn on and then turn off airplane mode Stopping the process
If you download an application or an update for it, an icon will appear in the device menu notifying you that the process is not completed. Click on it to pause the procedure. Wait a minute and tap the icon again to continue the process.
We pause the process, and then continue again Log in to the App Store and start downloading some other application. It will queue up. Perhaps this will encourage the store to finish installing the first application.
Let's start installing the second application Redesignating the task and reinstalling
Abort the process completely and start again. If possible, then delete the application that is not updating, and then download it again, this way you will get latest version remote application.
Delete the application and download again Clamp Home button and Power for a few seconds until the screen prompts you to restart your device. Move the slider to the right and wait for the restart to complete. Once your device is fully turned on, try the App Store again.
Reboot the device Account reset
Performing synchronization
Firmware update
Problems with the store may be caused by outdated version IOS. To get the latest version operating system, being in the main settings, click on the “Software Update” section. After this, the system will automatically find available updates and will offer to install them, agree and complete the process.
We update iOS version Device recovery
The reason for the problems in the App Store may lie in system errors. To get rid of them, you must first enter recovery mode, and if this does not help, then restore from a backup:
Reset the device
You can also restore your device if you roll it back to factory settings. To do this, you need to go to the device settings, go to the “General” section, select the “Reset” subsection. First, reset your network settings. Perhaps this will restore the Internet, and you won’t have to reset the rest of your data. If resetting the network does not help, perform a settings reset. The programs and information on the device will be retained, and the settings will be reset to default values.
We reset the network and device settings one by one Video: what to do if the App Store is not working correctly
What to do if nothing helps
If none of the methods helped get rid of the problem, then there is only one thing left to do - reset the content and settings. In this case, you will lose all data and programs installed on the device, so copy them to a safe place in advance. After all necessary information will be saved, go to the device settings, to the “Basic” section, to the “Reset” subsection and in it select the “Reset content and settings” function. Once the reset is complete, you will receive a clean device in the same condition that the store gave it to you, which means that the App Store will work correctly.
Resetting the content and settings of the device How to prevent similar problems in the future
To prevent such errors from occurring in the future, do not load your device with unnecessary games and programs. Try not to clutter up your memory, and don’t forget to update your backup stored in iCloud or iTunes so that you can roll back the system to a stable working state at any time.
The process of updating, installing or downloading applications from the App Store sometimes has problems. To get rid of errors, it is recommended to check your Internet connection, IOS version, availability free memory. After this, restart the process, reboot the device, or restore and roll back the system to factory settings.