MTS mobile internet. About company

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MTS is one of the oldest operators in Russia. Provides not only cellular communications, but also access to the Internet, connection to mobile, cable, satellite and digital television. It works both in Russia and in other CIS countries. One of the three leading cellular providers. It has a number of profitable models, each of which differs not only in the subscription fee and basic set of functions, but also in what exactly the provider focuses on.

Thus, there are tariff plans directly for communication, and there are also those where the main focus is on providing high-quality access to the network.

Download the My MTS application

Rates

The main models include the following:

"Smart" line

It is the main one, in which each subscriber can find exactly the option that suits him best:

“Smart unlimited”;

Each of the listed models has its own characteristics - restrictions on the number of free minutes and messages provided, Internet, and features of roaming use. The subscription fee, as in most cases, depends on the standard set.

Other company offerings include:

"Ultra".
"Your country".
"Red Energy".
"Second by second."

In addition, there are a number of archived tariffs that are no longer available for connection by new users, but are still functional for old users.

Functional

The company offers a fairly large number of useful functions for talking and sending SMS messages, network access and entertainment.

Useful suggestions for saving on sending SMS messages:

"100 sms Smartmini";
"MMS +";
"SMS-Boom";
"Unlimited SMS";
"SMS Smart Package";
Packages for 500, 300, 100 or 1,000 SMS;
"Night SMS Drive".

For Internet users there are:

Bit option, which includes the following options:

“ ” – 75 MB of additional traffic per day for 200 rubles;
“ ” – 3 GB for 350 rubles;
“Super BIT Smart” – 3 GB for 360 rubles.

“Internet-Maxi” – 12 GB for 700 rubles.
“Internet VIP” – 30 GB for 1200 rubles.
"MTS Tablet" - 4 GB for 400 rubles.

The following suggestions have been developed for beneficial conversations:

“Call MTS”;
"One Country";
“Favorable intercity”;
“Everywhere is like home Smart”;

Entertainment and information options that may be useful to the subscriber include:

MTS: Music, Press, Radio, Books, Video, TV. As part of the above offers, packages with data are provided - music collections, magazines, books, videos, and access to a number of channels. They can be downloaded to your phone or viewed online.
“GOOD’OK” – allows you to select a melody that callers will hear instead of beeps.
“Locator” – determines the location of the phone and its owner.
“On full trust” – allows you to continue communication even with a negative balance within the provided limit.
“Promised payment” – provides a loan of up to 800 rubles for 3 days.
“Express money” is an option similar to the previous one, but the limit is up to 100 rubles.
“Help out” – allows you to make calls and send messages at the expense of the recipient subscribers.
“Call me back” and “Top up my account” – used to send free requests to other subscribers with the appropriate text.
“Caller ID” – allows you to display hidden numbers.

Advantages

The main advantages of the company include the following:

High-quality work from both the company itself and the technical staff.
Large coverage area.
Availability of a large list of tariffs, which allows you to choose the most convenient and acceptable conditions for communication.
Optimal conditions for gaining access to the World Wide Web.
Cheap and affordable roaming.

The modern official website of MTS is an online project that is designed for comfortable information interaction of the subscriber with the main set of provided mobile communication services, satellite TV, roaming and the Internet.

In a comfortable environment of convenient design and structure, the user can easily find the necessary information for each function of interest, view a detailed description and learn instructions for connecting and disconnecting.

The official MTS website is constantly updated, while the corporate style is always consistent and preserved as much as possible, which simplifies navigation and allows you to quickly get used to the new interface.

MTS official website – www MTS ru

The times of high technology and the development of the Internet around the world are gradually affecting all areas and spheres of human activity.

Almost all sources of information have Internet resources, and this is the most convenient means of obtaining knowledge.

In MTS, the official website is available at: www mts ru - this is the main page of the project, which opens up a full range of opportunities for visitors and clients of the mobile operator.

Possibilities

Each Internet resource is created for a specific purpose, the official MTS website is no exception and is designed to provide online coverage of all the company’s telecommunications services for corporate (legal entities) and private clients.

On the portal you can find:

Contact information about the company - telephone numbers, email addresses or communication stores in Russia.
Tariff plans with detailed descriptions and the ability to connect online.
Reference data on services (Internet, roaming, financial transactions).
News and special offers.
Link to the MTS online store.
Complaint form to write a complaint to MTS based on the organization’s letterhead.
Personal account and mobile phone application (Google Play, Apple Store).
Documents of the organization, as well as a version of the project in English – mtsgsm.com.

It is important to know: Before you start working with the site, make sure that the region is set correctly; you can check this at the top of the site - the current city, determined automatically by IP, will be shown in the center.

Design

High-quality development of infographics, illustrations and distribution of information on the start screen from an important element to a less relevant block is an important task for designers, programmers and the testing department.

The project is made in corporate colors (red, several shades of gray and black). The three-column layout structure is the right solution for simplified perception of content.

On the main page and secondary pages there are accompanying text and service descriptions, sliders that highlight the benefits visually.

The visitor should not have any difficulties in working with the site, given its simplicity and the ability to return to the previous location at any time.

Technical side

A unique development using frameworks is used. The software part works stably, except for moments associated with server overload due to high traffic levels.

Everything is debugged, the functions work without interruption. If any comments or errors occur, it is recommended to report this to the operator on the hotline by phone or on social networks.

Portal structure

To understand which menu item to use to activate a service, read a detailed description of the service, or find out which ones are currently in effect, it is recommended that you familiarize yourself with the main categories and their contents.

Popular sections of the site:

Go to MTS. Automated process of transition from one mobile operator to the Mobile Telesystems company while maintaining the number. The SIM card will be delivered to the address specified in the registration form.
Tariffs and services. All tariff plans are modern and relevant for different consumers. Description, cost and connection methods.
Entertainment and Applications. The category contains additional entertainment services. For example, here you can find mobile applications for watching movies and listening to music.
MTS Money. The menu item displays the company's financial services, banking products (cards) and opens up the ability to make transfers and payments.
Smartphones and gadgets. This is an MTS online store, which is located on a separate website at: shop.mts.ru. Favorable prices for smartphones, tablets, laptops and accessories.
Promotions and privileges. The best offers for services, expiration dates and announcement of new discounts.
Help. Here you can find answers to frequently asked questions, as well as find out what questions you can contact the contact center with. works around the clock.

Important: During the update process, the names of menu items, sections or categories may change, so if difficulties arise, it is recommended to contact the 24-hour customer help line at 0890 (for private clients) or 0990 (for legal entities).

How does the official MTS website work?

There are three versions of the project - for personal computers and laptops, tablets and phones (smartphones and other mobile devices).

Main goal and task: provide comprehensive answers to client requests at any time and from any location.

Solutions: information supply of each page with graphics, tables, detailed descriptions and functions for disabling or connecting online options.

That is, before contacting the support service, it is better to go to the official MTS website and try to find out on your own how to perform the action - step-by-step instructions help a lot.

Additional online projects

In addition to the unified single portal, the Mobile Telesystems company pays special attention to additional services, for example, websites dedicated to government procurement, investors or legal entities (clients).

Switching between services is done by clicking the “All sites” button in the upper left corner. The following items are available for selection:

Business.
Government customers.
About company.
MTS Media.
Investor Relations (section for investors)

Personal account – login.mts.ru

The self-service and remote control service through the control panel is available on a separate server at: login.mts.ru. You can log in using your username and password (you can request a new one via the recovery function).

A wide selection of specialized 24-hour support numbers for cellular communications companies are designed specifically to provide prompt assistance to network subscribers. However, many customers are increasingly wondering how to call a live MTS operator from a mobile or landline phone.

Contact MTS support

Easily!Very difficult!

How to call the MTS operator for free from a mobile phone

The 24-hour support service works specifically for all subscribers using the company’s cellular services:

Dial a short number using the phone keypad 08-90 ;

A small note, or what MTS is silent about: support by number 0890 is provided to subscribers from 8 a.m. to 10 p.m. Moscow time. The rest of the time, a robot answers standard questions from subscribers on this number. Keep in mind. From 10 pm to 8 am call the number 8-800-250-08-90 .

Video about the work of the MTS support service and the operator’s attitude towards its customers

Taking into account the constant very frequent problems of subscribers with dialing the MTS support service, I advise you to use the help of the operator’s support in one of the official communities on social networks, fortunately, 90% of users have accounts there: MTS Group VKontakte And MTS community in Odnoklassniki. Judging by the reviews of subscribers who asked for help, they respond quite quickly.

How to call the MTS operator for free from any mobile or landline

The 24-hour support service is available for all subscribers using cellular services of any other company or for calls from landline numbers:

8-800-250-82-50 ;
You can listen to the voice menu to the end and wait for the automatic connection with a consultant;
If you do not want to listen to the automated system’s prompts, you can press buttons 2 and after 0 on the keyboard;
Before connecting, the subscriber will be asked to evaluate the work of the support service;
To refuse or agree to the assessment, the user must press the appropriate keys;
A connection to a free consultant may occur after some time of waiting on the line if all employees are busy.

Lifehack #1: If you can’t get through by calling 0890, and you need help urgently, then if there is a phone nearby with a SIM card from another operator, call the number 8-800-250-82-50 from a phone connected to another telecom operator. MTS “thinks” that a subscriber from another operator can call about the transition and quite quickly “connects” with a live support employee. I have tested this method myself several times. Works.
Lifehack #2: Call support at 8-800-250-08-90 , Then we listen to the autoinformer and press not the number “1” (mobile communications), but the numbers “2”, “3” or “4” (home Internet, MTS Wallet or Satellite TV). In these directions the load is usually less. Accordingly, you will be connected to an operator faster. And ask the “live” support employee to connect with the one who resolves issues via mobile communications. In most cases, this method helps to “bypass” the queue.

How to call the MTS operator from a mobile phone using a federal number

The 24-hour support service is available for all subscribers using additional company services (online banking, home Internet and television) or for calls from landline numbers:

Dial the number using the phone keypad 8-800-250-08-90 ;
You can listen to the voice menu to the end and wait for the automatic connection with a consultant;
A connection to a free consultant may occur after some time of waiting on the line if all employees are busy.

For legal entities and corporate clients, use the number

Contact information and telephone numbers of MTS subscriber service for residents of all regions of Russia

Unified toll-free customer support number for MTS operator

To obtain personal information, manage services and change the established tariff, please be prepared to provide your passport information to the Hotline employee. Please note that some additional services may be charged according to your operator's tariffs. MTS call center operator?

Single toll-free support number for the MTS group of companies:

8800 250 8 250

This number provides support for MTS cellular communications, MTS Internet and television clients and "". All calls to the number 8 800 250 0890 paid by MTS. Calls to line number 8800 are absolutely free for callers from landline or mobile phones registered in Russia.

Support number for calls from Moscow and abroad:

+7 495 766 0166

When you are in MTS roaming outside of Russia, you can call the operator at +7 495 766 0166 from your mobile phone completely free of charge.

Calls to the contact center landline number +7 495 766 0166 from phones of other cellular operators (including Megafon, Beeline and Tele2) and from local numbers are paid in accordance with the tariffs of the telecom operator. Use this number if you are in international roaming or want to call MTS from a foreign number. Be sure to dial the help desk number in international format from +7 and check the cost of international calls. This is especially important if you are calling from a phone in a hotel room.

The MTS subscriber service provides consultations and support to customers on issues of connecting and disconnecting services (both paid and free), changing the tariff plan, providing account information, blocking a SIM card and other requests. You can contact support 24 hours a day.

MTS subscriber personal account

The MTS group of companies combines three areas at once: Mobile communications MTS Mobile, and. Each of them has its own separate Personal Account. Please select your personal account depending on which MTS division you are a client of.

Client's personal account available on the official website of the MTS Russia operator. To obtain information about the possibility and procedure for connecting a personal account, with any requests and comments on its operation, please contact the “Mobile Tele Systems” support number 8800 250 0890 or 0890 from mobile MTS. If you have problems logging into your MTS “Personal Account” or through the application, contact the operator’s help desk.

MTS online customer support

Couldn't quickly get through to the MTS operator help desk? Then contact us through the special feedback section on the MTS website. In this section, you can ask any question of interest, complain, express gratitude, or leave a wish regarding the work of the cellular operator and service in official offices and showrooms. You can also ask any questions regarding the MTS cellular network (claims, services, tariffs) in an email to the official address. Company specialists will try to answer your request as soon as possible.

MTS subscriber service employees are always available to communicate with subscribers on the most popular social networks: MTS groups In contact with, on Odnoklassniki and in Facebook . You can count on a prompt response through these communication channels with MTS.

Do you prefer to follow the latest news from the MTS operator in a more concise form? In addition to accounts on social networks, MTS maintains an official micro-blog in Twitter where all the latest news and useful information for subscribers are regularly published in a concise form.

Cities in which MTS operates

MTS customer support operates in the following regions and cities of Russia:

Moscow (Moscow) and St. Petersburg (St. Petersburg), Republic of Adygea (Maikop), Altai Territory (Barnaul), Amur Region (Blagoveshchensk), Arkhangelsk Region (Arkhangelsk), Astrakhan Region (Astrakhan), Belgorod Region (Belgorod), Bryansk Region (Bryansk), Republic of Buryatia (Ulan-Ude), Vladimir Region (Vladimir), Volgograd Region (Volgograd), Vologda Region (Vologda), Voronezh Region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Okrug (Birobidzhan), Trans-Baikal Territory (Chita), Ivanovo Region (Ivanovo), Republic of Ingushetia (Magas), Irkutsk Region (Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad Region (Kaliningrad), Republic of Kalmykia (Elista), Kaluga Region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachay-Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo Region (Kemerovo), Kirov Region (Kirov), Komi Republic (Syktyvkar), Kostroma Region (Kostroma), Krasnodar Territory (Krasnodar, Sochi , Novorossiysk), Krasnoyarsk region (Krasnoyarsk), Kurgan region (Kurgan), Kursk region (Kursk), Leningrad region (Vyborg, Luga), Lipetsk region (Lipetsk), Magadan region (Magadan), Republic of Mari El (Yoshkar-Ola) , Republic of Mordovia (Saransk), Moscow region (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo), Murmansk region (Murmansk), Nenets Autonomous Okrug (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod), Novgorod region ( Veliky Novgorod), Novosibirsk region (Novosibirsk), Omsk region (Omsk), Orenburg region (Orenburg), Oryol region (Oryol), Penza region (Penza), Perm region (Perm), Primorsky region (Vladivostok), Pskov region (Pskov) ), Republic of Altai (Gorno-Altaisk), Republic of Bashkortostan (Ufa), Rostov Region (Rostov-on-Don), Ryazan Region (Ryazan), Samara Region (Samara), Saratov Region (Saratov), Sakhalin Region (Yuzhno-Sakhalinsk ), Sverdlovsk Region (Ekaterinburg), Republic of North Ossetia - Alania (Vladikavkaz), Smolensk Region (Smolensk), Stavropol Territory (Stavropol), Tambov Region (Tambov), Republic of Tatarstan (Kazan), Tver Region (Tver), Tomsk Region ( Tomsk), Tula Region (Tula), Republic of Tyva (Kyzyl), Tyumen Region (Tyumen), Udmurt Republic (Izhevsk), Ulyanovsk Region (Ulyanovsk), Khabarovsk Territory (Khabarovsk), Republic of Khakassia (Abakan), Khanty-Mansi Autonomous Okrug - Yugra (Khanty-Mansiysk), Chelyabinsk Region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic (Cheboksary), Chukotka Autonomous Okrug (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous Okrug (Salekhard) and Yaroslavl Region (Yaroslavl) .

Additional information on special MTS tariffs and on our website. Subscribers with premium tariffs are served out of turn, on a priority basis.

Changes are possible in contact details, tariffs, addresses of official websites and geography of presence of the mobile operator. Check current reference information by calling the 24-hour Mobile Tele Systems hotline (reference and information service of the telecommunications company) 8800 250 0890 or on the company’s official website www.mts.ru. Information about multi-channel phone numbers. and links are current as of March 2020.

To control the quality of customer service, all conversations with operators of the MTS subscriber service consultation center are recorded. We ask you to be understanding when recording, as this is necessary to control the quality of customer service. All your additional questions, including “ ” or, for example, “What is the MTS operator number,” will be considered and will receive a prompt response in the central department of the MTS support service as well as on the official website of the telecommunications company.