Is it possible to change the operator while keeping the number? My personal experience of switching to another cellular operator without changing the number: process, result, associated problems

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The launch of laws in Russia is notable for the fact that at first no one takes these same laws seriously. Not all, of course, but with the cancellation " mobile slavery“Just such a case happened. On December 1, 2013, the tenants of the State Duma officially allowed MTS subscribers to change from Beeline, Megaphone on the Skylink side and engage in Yot under the roof of Tele2. The operators themselves just shrugged their shoulders and said that they physically would not be able to provide such services to clients, despite the instructions “from above.” “No way!” - said the legislative boot and lightly pressed on the snickering advocates cellular networks. As a result, they promised to disband all blacks in April 2014, that is, six months after the adoption of the Federal Law. We went to the dentist and only then did he start ordering fillings from the supplier - fantastic!

The most interesting thing is that the procedure for changing the provider while maintaining the number began to work normally only towards the end of 2014. All the previous time, sufferers complained about the non-working Personal Area, problems with mobile internet, broken balance replenishment and other consequences of MNP (Mobile Number Portability). MNP, as you might have guessed, is an acronym for the abolition of “mobile slavery.” We will use it later in the article to make it more convenient.

With the advent of 2015, the screws were tightened thoroughly and the only problem that arises with the Megafon - Beeline barter (as an option) remained the presence of a passport in order to write an application at the office of the **new** provider. Let’s keep silent about the money to buy the tariff, and it’s clear: it’s not right to flaunt the green “All Inclusive” among the black and yellow “EVERYTHING” - you can get confused!

According to the protocol, the MNP problem requires no more than 10 IQ points:

come to the salon of a new provider
fill out the paper in two or three places with your full name and signatures
checking the number that will have to migrate to an unfamiliar “stall”
choose a tariff, pay for it, put the SIM card in your pocket and say goodbye to the manager with a kind word

Forget about the existence of a new SIM card for now. Within 8 days you will receive SMS messages indicating the stages of transition from one operator to another. In them you will see dry bureaucratic text like “The application from subscriber 000111222 has been accepted for consideration...”. By and large, you need to wait for one significant SMS, clarifying when to remove the old SIM card and insert a new one. Usually this day is specified in the contract, and the ritual takes place at midnight, because for about six hours the phone will have to get used to the foreign body. For your own comfort.

BUT! By inserting a new SIM card and automatically killing the old one, you are 90% likely to end up with a whole lot of problems! Therefore, during these 8 days you need to prepare well.

1. The most important rule: While there is time, relink all Internet banking services to the reserve number to maintain access to electronic wallets and payment cards. This must be a spare phone in working condition, because verification codes will be sent to it.
**Scary**:
1) QIWI It definitely won’t let you into your account - you’ll have to talk to technical support. After MNP you will immediately lose your QVP(plastic card) and will have to be ordered again. At best, you will register new account with the old number (but new operator) and the money will be returned. At worst, you will be tortured to communicate with the Call Center and send supporting documents (old and new agreement, passport);
2) Mobile bank Sberbank works with a new provider, but the ability to communicate with contact center no one canceled;
3) All services requiring login by phone number, they will refuse to let you in for the simple reason that your personal account has changed. Yes, the number will remain the same, but the money will now go to another “virtual cell”. Take this into account.

Therefore (once again): if you use payment systems with authorization by phone number and password, create an additional wallet linked to another number (wife, best friend, grandmother, etc.) and send all funds there until the situation becomes clearer.

2. Transfer finances from the old number's account to a trust wallet, QIWI wallet, WebMoney, Yandex.Money - anywhere, just to save them.
**Scary**: If the old SIM card stops working, then you will no longer be able to use the old balance. The money will not be burned, but you will need to go to the office of the former provider, apply for a refund of the balance and set aside 30 working days for cash withdrawal or wait for a faster receipt on the card. In a word - hemorrhoids.

3. After you insert a new SIM card and decide to top up your balance, indicate a new operator.

By following the described instructions, you will save yourself from unnecessary running around offices and tedious replication of applications, and also maintain solvency if it relied on electronic money. MNP procedure now it is really simple and does not injure the nervous system of the “defectors”. You just need to prepare for it in advance;)

In the recent past, a law was approved on the basis of which change operator while maintaining number became possible for every citizen of the country. This normative document supported by the mobile operators themselves, because competition in this area is quite high, and this step will expand the customer base without attracting capital investments for promotion, offering the most profitable terms. Let's consider the question of how such an operation can be carried out, as well as what problems a person may encounter when using such a service.

The cost of this operation is 100 rubles, regardless of the chosen cellular company.

Switching to MTS from any other operator

The company has not developed a remote shift mechanism, that is, contacting one of the service centers mandatory, at the same time, MTS announces that such a service will be provided, because other cellular operators have already resolved this issue. To do this you need:

contact one of the MTS branches with your passport and write a statement about your desire to change the operator without losing your existing number;
choose the most suitable tariff and receive a SIM card that will contain a temporary number until the end of the transition procedure;
pay 100 rubles for the service provided;
after several days, one day before the operator change, the user will receive a notification about the date and time of the transfer; all that remains is to wait.

If you have any questions during the transition, you can use the phone hotline 8-800-250-8-250, where you can get comprehensive answers.

Switch to Megafon

This operator took care of the possibility of performing this operation remotely. For this:

follow the link and fill out electronic form applications;
a courier will come to the address indicated in the form, who will hand over a new SIM card and take 100 rubles as payment for this service;
The courier will also need to show your passport so that he can make sure that this number really belongs to you.

If you do not want a representative to come to your home or locality such a service is not provided, you can go to one of the Megafon salons with a passport, they will accept your application and give you a new SIM card. The duration of this operation ranges from 8 days to 6 months, it all depends on the desire of the person.

Like MTS, this company does not yet have a remote transfer service, therefore, contacting one of branded salons company is required. Next you will need to do the following:

visit the Beeline salon with your passport and write a statement about your desire to go to to this operator without changing the number;
pay 100 rubles;
choose the most suitable tariff and get a new SIM card.

After this, within 8 days the card will be activated and the old number will be assigned to it.

Switching to Tele2 from any other operator

To perform this operation, you will also need to visit one of the company’s salons with your passport. After that:

the operator will issue an application form that must be filled out;
get a new SIM card with the most suitable tariff plan;
pay 100r. for this service.

The transition operation takes up to 8 days. A day before activating the old number, the user will receive an SMS with detailed instructions.

Possible problems when changing operators

If your passport information has changed, or the current operator entered it incorrectly, you will need to visit the current operator’s salon to correct this error.

During the transition, under no circumstances should this be allowed. This may result in a delay in completing this procedure.

A day before the transition, communication problems may arise, or calls may be completely unavailable.

After changing the operator, replenishing the balance will be possible only in communication stores. Using terminals or bank cards it won't be possible to do this.

Many of my friends checked how much money they spend on mobile communications and the Internet. And some eventually went and changed their tariff plans or even the whole family to more profitable ones!
;-)
Today, as promised, I will talk about how my mother and wife changed their mobile operator. Before that, I’ll explain all the subtle points that I had to face.
MNP
(mobile number portability: ...<-->beeline<-->megafon<-->mts<-->tele2<--> ....)

So, let's begin:

1. If you are satisfied with the quality of communication and the price for it, do not go anywhere. Since you don’t know how and where you will receive a signal from another operator where you are.

This is about the fact that if you suddenly stopped loving some operator because of the color of the logo, do not rush to get a divorce just for that reason. Well, or decide what is more important to you - “checkers or driving”? ;-))

2. Go to any communication store of your current operator and check whether a service agreement has been drawn up for you.
And if you changed your passport, then ask them to update your information.
Please note that if your number is a landline number or you have already transferred less than 70 days ago, then the transfer is not available for you

In our case, Ksyusha went to MTS to update her data, since she changed her passport after the wedding.
And I found out that my Beeline SIM card is actually registered to my fellow Bloggers Against Garbage! ;))
If you do not follow step 2 and you are denied the transition due to inconsistency of the data, then everything will have to start all over again and the money paid for the transition will not be returned to you.
The transition is only possible within the same region.

3. Before switching, carefully study the tariff plans of all operators, take into account which operators your relatives and those you call most often use.....

4. Ask those who live near you and use the operator you are going to switch to. How are they doing with voice communications and the Internet?

So, you have decided where to switch and to which tariff plan.
What to do next?
You need to go to any communication center of the operator you want to switch to and write a statement (more precisely, sign what they will print out for you).

5. Prepare to pay 100 rubles for the transition. Think in advance about what transition date you will choose.

It’s better to choose a day when you don’t have any important things to do, so as not to be left without communication for several hours or even minutes (people are different) during a serious matter.
As far as I understand, this date can be chosen in the range from 8 days to 6 months after the date of the transfer application

6. Find out in advance the name of the type of SIM card that is in your phone - regular SIM (all old phones), micro SIM (most smartphones), nano SIM (like iPhones).

In the process of studying the issue, I was surprised to learn that you can switch to another operator without even leaving your home!

Ksyusha chose exactly this option (I’ll tell you in detail about how it happened later in this post)
But this is only possible in large cities and only for individuals.
D For the Volga region branch of Megafon, for example, the service is currently available in Volgograd, Kazan, Samara, Syzran, Tolyatti, Orenburg, Penza, Saratov and Ufa.

When my mother and I came here for the first time in Kukmor, we were told that “the program does not work,” please come back in 3-4 days. In the second parish, no such problems arose.

Mom signed the application, the contract, received a new SIM card and chose March 28, 2016 as the transfer date.

8! It is important to ensure that you have a positive balance all the time before the transition! But don’t put a very large amount of money on your phone.

If you go into the red, this may be a reason for your current operator to refuse the transition, and you will have to start all over again.
But don’t overdo it, even if you have 50-100 rubles lying there. No matter how much it’s a pity.

If you wish, you can leave an application to terminate the contract with the operator from whom you are leaving, and after a month you can receive the balance in your account either in cash, or to a bank card/bank account, or by transfer to a phone number (but in the latter case you can only transfer to the number of the same operator, for example, to give money to friends)

In this moment old operator according to the good tradition of all communication and Internet providers in my memory, they will inundate you with SMS messages a la “come back, I’ll forgive everything and serve you cheaper”...
Determination and perseverance to you;)))

9. On the day of the transition, do not change your old SIM card for a new one early in the morning if the old one is still working!

This is exactly the mistake my mother made; unfortunately, we were not in Kukmor that day, although we had planned to.
Ksyusha on the appointed day, when old sim card stopped working, inserted a new SIM card and started using a new operator with the same number.

If you are very old phone, and you have no intention of buying a newer one, then upgrading may not be for you.
Modern technologies often SIM cards are not supported by older phones and this can affect the quality of communication.

10. Top up your balance after the transition.
After the transition, your account will have 0 rubles. This means you need to plan a trip to the nearest point where you can top up your balance.
We were frightened a lot by the fact that there would be problems with sending money after switching to another operator.
But so far everything is fine and when transferring from Yandex-Money, for example, to Ksyusha’s number, it will automatically be detected as Megafon, not MTS.

Now the promised details about how Ksyusha made the transition without leaving home.
Due to the changes in our family, Ksyusha doesn’t have an extra minute at all, so this was very appropriate for her.
So she just went to tatarstan.megafon.ru/mnp/ and ordered a SIM card online!

All you need to do on the transition page is:
- indicate the address where it is most convenient to have a new SIM card delivered
- choose what size SIM card you need:
- n and then enter your passport details and registration for the contract with Megafon.

After all the data had been entered, Ksyusha saw a message that the application had been accepted.
It's 6 pm on Monday.
Our expectations were as follows: they would call back in a day or two, and they would bring a SIM card, it would be good if after 4 days...

Imagine my surprise when Ksyusha received a call 45 minutes later and was told about what would happen next.
They asked what tariff was needed (her choice "All inclusive M"), what size SIM card and on what day to switch (we also chose March 28).

And then they offered to choose the arrival time of the courier the very next day!

I repeat.
The transfer can be chosen from 8 days to 6 months after the transfer application at your discretion.

And in fact, already in the morning they brought us a contract, a SIM card, and a check for 100 rubles, which we paid for the transition.
;-)
This is efficiency!

By the way, I would introduce rac. A proposal is that immediately when submitting an application, they take money for the first month’s subscription fee, so that you don’t have to run around after the switch and throw in money. But this is probably a legislative flaw in the procedure.

Threat.
addition to the previous post - kukmor.livejournal.com/1576030.html:

Let me remind you that I compared the three of us’s expenses for 2015 and calculated how much less money would be spent if we all switched to Megafon together. The result was a saving of 7,000 rubles per year.

1. We chose, as it turned out, an advantageous moment to switch, although we did not know in advance that With 03/14/2016 to 04/30/2016 when connecting or when transitioning for tariff plans of the “MegaFon - All inclusive” line subscription fee 50% less in the first month.

2 Now we will be able to watch films and programs for free on 50 TV channels as part of the MegaFon TV service. Internet traffic is not paid for when viewing!

3. The most important thing that has improved according to our tariffs:
- at the tariff "All inclusive M" now call rates do not depend on where in Russia you are, at home or on a trip! Plus, the subscription has decreased and is now 285 rubles per month.
Plus now 400 free minutes for other operators (there were 300) and 400 free SMS(was 300);

At the tariff " All inclusive S" calls to Megafon throughout Russia are now free, and 3G Internet is now available when traveling throughout Russia, and not just at home!

Now we have a choice: either we will get more features, minutes and Internet for the same money, or we can choose the S tariff for everyone, taking into account its improvements and save another 2,000 rubles.

And then instead of 19,000 rubles for last year on other operators, we will spend only 10,000 rubles on communications and the Internet for three people over the next 12 months!

Many people who want to improve the quality of telephone services are thinking about how to change their operator while maintaining their phone number. In this case, all acquaintances and friends will be able to reach the subscriber using their old contacts and will not have to notify them additionally. Depending on which operator is used for communication and which service provider is needed in the future, the methods of change, their cost and timing will vary. Let's look at this information in more detail.

Is it possible to change mobile operator without changing the number?

It is possible to change your cellular service provider to another one, while keeping the previously used set of identifying numbers. Although this procedure takes time, after it each subscriber will have the desired service parameters and their old contacts. Different cellular providers carry out the change process in different ways, but in all cases the first step will be to contact the future service provider company to clarify the details.

Required condition To change the operator is to pay off all debts to him. To carry out this procedure, you need to contact the old company and look at the status of the subscriber’s accounts. Next, you should go to the new operator, conclude a service agreement with them, after which a temporary SIM card will be issued. In the next step, the old provider will transfer information about the number to the second, and the subscriber will be able to receive a previously used contact that is serviced by the new mobile provider.

Every person who wants to get good and quality services V mobile network, must understand that he can change the service company at any time at minimal cost, without affecting his combination of identification numbers. This was legally confirmed by the management Russian Federation in order for the market cellular coverage was transparent and competitive.

Changing mobile operator while maintaining the number in different companies

Companies carry out the number transfer procedure in different ways. Cellular providers carry out this process with with great effort, since during such a transition a large amount of information must be transferred, and the old supplier loses a client. In such conditions, firms are forced to maintain high quality services provided in order to reduce to a minimum the number of users changing providers mobile communications.

Change operator in Tele2

The first step is to contact the support service of the existing operator or find a service agreement among your home documents, which indicates the person to whom the number was registered. Only the person for whom the contract was signed can change the supplier. If you change your passport details, you will have to inform the operator.
Pay off all existing debts to your old cellular provider. Ideally, the account balance will be zero, but positive is also allowed
Contact any office of the Tele2 operator and sign a new service agreement. Here the client will be given new SIM card for temporary use while the data transfer process is completed.
The day before mobile provider on old map will be changed, the user will receive a notification. Therefore, during this period it is worth rearranging the SIM to receive the full range of services.

On MTS

To switch to MTS with the MNP service, you need to go to any office of the company with identification documents (original passport) and information about the old number (which is registered to the same person).
Decide on the tariff at which you will be served by the new provider, pay for the transfer services.
Get a temporary SIM so that you can make and receive calls during the transfer period. Such a card will receive messages from MTS about the status of the application and the process of transition to a new supplier.
The temporary SIM card will receive information indicating the exact time and date when the cards need to be rearranged. After this, all relations with the old mobile communications provider will be severed and the subscriber will begin service with MTS.

In Megafon

For the convenience of its subscribers, Megafon has created an online form on its website (moscow.megafon.ru/mnp/). After entering the data into it, the provider cellular communications receives information about the future client, in addition, delivers free of charge required SIM cards and contracts.
When concluding official documents, the client must have a passport or power of attorney to manage other people’s data.
At the moment when Megafon specialists deliver the contracts, they advise on the spot possible tariffs, select the maximum good options according to the client's requirements. Payment for porting a number from one company to another is also accepted here.

On Beeline

Beeline provides several options for number porting. In the first case, you need to make an appointment at the office and come there with all the documents to formalize the contract.
In the second option, all materials will be delivered by Beeline couriers to the client’s home. Service agreements will also be drawn up there and selected best rates.
Only a federal number can be transferred, not a city number. However, there may be restrictions in the form of unavailability of calls or SMS.

Cost and transition time

The timing of the transition from one operator to another while maintaining the number may be different, it all depends on the desires and state of information about the client who is being transferred. The waiting period can last from several hours to 6 months, but in most cases within 1-2 days this transfer carried out. The cost of the transition is standard for all mobile communication providers (Beeline, MTS, Megafon, Tele2), it is 100 rubles per operation.

Other additional payments may be imposed by individual companies for servicing special tariff plans, installing new functions or enhanced communication capabilities. During a consultation with specialists from Beeline, MTS, Megafon or Tele2, it is worth clarifying all the points of interest and asking what the payment will be charged for. Here you need to clarify the transition time that will be needed, because this data will be the most reliable, since it takes into account the specifics of the client.

A law recently adopted in the Russian Federation finally allowed mobile users to freely switch to other operators while maintaining their number. Everyone had been waiting for this for a long time, since the previous conditions hampered the development of the communications market and limited the rights of users. Now, changing an unprofitable operator has become available to everyone. Next, we will present ways to switch to the most famous telecommunications companies.

What you need to have to change your number

First of all, the desire to leave the current one in order to switch to another operator. It is most important. And only then you need to remember to take your passport and a small amount of money (up to 100 rubles) with you. If everything goes well, you won’t even need to notify your current telephone service provider: they changed it and forgot it. However, there are exceptional situations when this is necessary. For example, if an error crept into the passport data under the previous contract. Or there is no error, but there was a deliberate change in the passport data. You should also check the SIM card for any unpaid debts for services provided. Because if you do not pay them off, you will hardly be able to change your registration to another telecommunications company with the same number. One more thing important note about the SIM card: Changing the operator while maintaining the number is possible only in the region where the card was previously registered.

So, the document is there, now you can go to that mobile salon, whose services you are interested in. Companies had mixed reactions to the new law, but they could not help but understand that the fairy tale cannot last forever. Therefore, on the spot you will certainly be able to feel that they are ready for increased competition for precious subscribers. Let's start with how to change the cellular operator to MTS.

The procedure for switching to the MTS operator while maintaining the number

The Russian flagship of cellular communications has enough tempting offers and tariffs to turn your attention to it. Therefore, if the quality of the services provided by the current operator does not satisfy you, then the cost of replacing it with MTS will be exactly 100 rubles. Since there is no remote option for its implementation yet, you will need to personally please their office with your presence. However, most likely, this will soon become possible, since certain mobile operators a similar service already exists.

To proceed, you must follow the following instructions:

Notify the MTS office of your intention to change the operator and join their company, while maintaining your current number.
Next, write a corresponding application and conclude a new service agreement. (If the phone number is registered to another person, your application will, of course, be denied. Consent is possible only if a power of attorney was previously issued in your name from him.)
Choose the optimal tariff plan and receive a so-called temporary MTS number, which you can use until the transition procedure is completed (after its completion, your previous number will be attached to the same SIM card).
Pay for the service of switching to MTS, the fee for which is due to the need to maintain the government organization that provides the service.
Since everything in your power has already been done, all that remains is to wait for the results of checking the application for compliance with all standards. Sometimes it takes up to several days, during which the status of the application will be regularly updated through incoming text messages. A day before the end of the transfer procedure, a notification will be sent to the temporary number about the exact time and date of its implementation.

If the user has questions during this time, he can always dial 8 800 250 8 250 for free.

Procedure for switching to Megafon operator

This operator also boasts advantageous offers with significant differences from the tariffs of their competitors. For example, the transition operation under consideration with the transfer of the current number from the Megafon operator can be carried out remotely. At the same time, the cost remained the same - 100 rubles.

To take advantage remotely and change the operator without changing the number, you need to follow the following instructions:

Visit the official Megafon website and find the “Go with your number” column. Fill out an online application, which requires free shipping new contract and SIM card.
After reviewing the application, Megafon’s office will contact you and inform you of the time when their employee should arrive. His responsibilities include delivery of documentation, acceptance of a one-time payment for the transition while maintaining his number, as well as concluding an appropriate agreement. In addition, if necessary, he can help determine tariff plan companies. However, first he will have to check your passport.
Further, at the discretion of the user, they will provide possible transition periods, which for Megafon range from a week to six months. After successful completion of the operation, you should receive a confirmation SMS message.

If the user does not have the opportunity to receive a Megafon employee in his home or there is another reason (for example, this is possible in cities where the service is not provided), then he should contact the Megafon communication salon. They will also provide detailed consultations on how to change your mobile operator and help you fill out an application.

Procedure for switching to the Beeline operator

You can do without the need to change your number with Beeline. Standard price 100 rub. Since the company does not yet provide for remote transfer under its control, a visit to the office will be required.

To proceed, you must follow the following instructions:

contact the Beeline office with the intention of changing the current operator without changing the number;
write a corresponding statement;
decide on a favorable tariff plan and, after paying for the service, receive a temporary SIM card. Within a week after confirmation of all the data specified in the application, the required number will be attached to it.

It is legally approved that a change of operator while saving the number must be completed within 8 days. However, the user has the right to postpone the transfer for a longer period, to which the operator should not object.

A day before the completion of the procedure for switching to a temporary Beeline SIM card, you should receive a confirmation SMS message.

Procedure for switching to Tele2 operator

Enough low prices this operator cannot fail to attract the attention of the subscriber. The coverage area is already large enough for everyone to know about the company.

So, to switch you need to follow the following instructions:

contact a communication salon with the intention of changing the operator, keeping the number. Be sure to take your passport with you;
write a corresponding statement with the participation of Tele2 employees;
pay for the service and receive a temporary SIM card, which will accept your number after the operation is completed;
then you should expect confirmation of a successful procedure within 8 days from the date of execution of the contract;
a day before, you should receive an SMS notifying you that the rolling number will be activated soon.

Is it possible to avoid problems during the operation?

There is a useful resource, the purpose of which is to identify and advertise hidden moments of operators’ actions. Despite the apparent uniformity of performing the transfer operation while saving the phone number on all operators, the cunning of some was clearly demonstrated. Therefore, before moving to one or another operator without changing the number, it is recommended to study them. Let's briefly list them:

If everything is fine with the documents, contact the current supplier cellular services can be avoided. If there are obvious differences, then a meeting with its representatives is inevitable. In this case, the user is not obliged to provide the true reason for his intentions; he may simply want to correct his data.
Since the waiting time for the transfer operation to be completed is at least 8 days, there is a possibility that the money on the temporary card balance may run out. And going into negative territory will mean that there will be a risk of a ban on changing the number. And then, because of the system, the user will have to reapply to switch to another operator.
A day before the completion of the operation without number porting, when an SMS notification should arrive, sudden communication problems may occur. That is, even before the new SIM card is activated, the old one will stop working. There is also a possibility that if you change your telecom operator there will be no service for some time after the successful completion of the procedure.
The most unexpected moment for users is that at first (and sometimes this time can last up to several weeks) payment for services will have to be made only in the communication shop. The functioning of standard balance replenishments using a bank card or electronic payment systems will be temporarily disabled.
Also, the ability to switch for city numbers is not yet available. It is impossible to change the operator without changing the current number; the user will be issued a new, replaced one.

As a conclusion, we can once again emphasize that the law has finally taken the side of users. Changing an operator without porting a number has become accessible to everyone and does not involve any special difficulties.