If you are unable to log in using Steam Guard Mobile Authenticator, please recover your account on our support site (help.steampowered.com).

What is "Steam Guard Mobile Authenticator"?

Troubleshooting

General issues

How to log in to your account using an authenticator?

If the authenticator is activated, then after entering your login and password you will be asked to enter the generated code.

• Open the Steam mobile app. If you are logged into your account, go to the Steam Guard section (the very first section in the menu) and enter the code from there (if you are not logged into your account, you will see the current code on the login page).
• Enter your current code when prompted. Don't worry if the code on your phone screen turns red and changes - it doesn't expire instantly.

The code cannot be used more than once, and old codes cannot be used. If you just used one code, wait for another one to appear.

No one Do not share your authenticator code or enter it anywhere other than official Valve websites. Steam Support never will not ask for your codes.

Where can I view my authenticator code?

The current authenticator code can be obtained from the Steam mobile app.

• Open the Steam mobile app.
• If you are not logged into your account, you will see the current code on the login page.
• If you are logged into your account, go to the Steam Guard section where you can find the code.

Can I use two-factor protection if I don't have a phone?

Not yet. Support for independent authenticators may be available in the future, but is not currently available.

What's the best way to take advantage of two-factor protection?

First of all, understand that improved security for your account doesn't him invulnerable.

• No one Do not share your password or mobile authenticator code.
• Do not enter your username, password or authenticator code anywhere other than official Valve websites. Check every link. Often, hackers try to make malicious links look like official ones. If in doubt, do not follow them.
• No one Do not share your password or authenticator code. Both Steam Support and Valve will never ask for your codes.
• Don't download and do not run programs that are suggested to you by email or chat: in the vast majority of cases they are malicious.
• Don't download and do not run programs that offer to clean or improve Steam; such programs may be malicious.

How to disable Steam Guard mobile authenticator?

To remove two-factor protection from your account, open the Steam mobile app, go to the Steam Guard section and select Remove Authenticator. Confirm the deletion in the confirmation window that appears by clicking “Delete Authenticator” again.

What devices does Steam Guard Mobile Authenticator work on?

The mobile authenticator works on all devices with iOS version 6.1 and higher, Android version 2.2 (Froyo) and higher, and Windows version 8.1 and higher.

Troubleshooting

If you are unable to log into your account using Steam Mobile Authenticator, please regain access to your account on our support site: help.steampowered.com

Why are my items on hold?

If the account has not been protected by Steam Mobile Authenticator for the previous 7 days, then all exchanges and sales of items on the Marketplace will be held for a period of 15 days. There will be no item retention if your account is protected by Steam Mobile Authenticator for more than 7 days. Adding a Mobile Authenticator will not remove any holds already applied on trades or items for sale.

I suddenly lost access to my mobile app account and can no longer see authentication codes. What should I do?

Please make sure you are using the latest version of the application and try closing the application and starting it again. This problem is rare and usually resolves by running the application again. Do not uninstall or install the application again. If you delete the app from your device, you will need to restore the authenticator at https://help.steampowered.com.

Help! I no longer have access to my old phone and I can't log into my account! What to do?

If possible, contact your mobile operator and ask for a new SIM card with the same number. Steam will be able to send SMS notifications to it, and you can recover your account by following the instructions below.

If you don't have access to your phone and don't remember your recovery code, contact Steam Support. Click on the “I need help” button located on the top right of this page so that they can help you disable the authenticator. If you don't have access to the email address associated with your Steam account, please provide .

My authenticator codes are not working!

If you can't sign in to your account using authenticator codes:

• Check if the time displayed on your phone is correct. Authenticator codes are generated based on the time set on the phone, and if it is incorrect, the code will be incorrect.
• If you use an authenticator on multiple of your accounts, make sure you enter the codes for the correct one.

Is it possible to transfer the authenticator to a new phone?

Yes, you can.

You will need access to the phone number associated with your account (for verification via SMS) or the recovery code that you wrote down when activating the authenticator.

Log into your account in the Steam mobile app on your new device. When asked to enter an authenticator code, select “Help! I no longer have access to the authenticator codes." Follow the step-by-step instructions in the app to transfer the authenticator to a new device or disable the authenticator on an old one.

Once an Authenticator has been transferred, any exchanges or listings on the Marketplace will be held for a few days to protect your items in case the changes were not made by you. More information can be found in the article.

I'm going to buy a new phone. What do you need to take care of?

If you keep your same phone number, you don't need to do anything in advance. After purchasing a new phone, you can transfer the authenticator to it using

If two-factor authentication is enabled on an old phone whose number you will not be able to use in the future, you must:

How do I remove a phone number from my account?

Log into your account through the Steam store, then:

• Go to page "About your account"(in the drop-down menu under your person name at the very top of the page).
• Select "Manage your phone number".
• Select "Delete phone number".
• To delete a number, you need to enter the code from the authenticator or SMS. Select one of these options and follow the further instructions.

Can I get backup codes in case I lose my phone?

Yes, you can generate backup codes for emergencies. It's quite easy to do this:

• Sign in to your Steam account.
• In the drop-down menu under your login in the upper right corner of the page, select "About the account."
• Select "Setting up Steam Guard".
• Select "Get spare codes".
• Enter your current authenticator code (or the recovery code you received earlier).
• You will see a page with codes that you can use instead of the codes generated by your phone. Additionally, whenever new codes are created and one is used, you will receive an email notification.

The recovery code was not saved. How to find it?

Log into your account in the Steam mobile app, and on the Steam Guard page you will see a “Recovery Code” option. For security reasons, you will not see the recovery code if you are unable to log into the mobile application.

I don't receive SMS notifications!

If you are not receiving SMS notifications from Steam, make sure your mobile operator allows you to receive them. Messages may come from a 6-digit number, and you need to make sure that your operator supports receiving messages from such numbers. Steam also doesn't send too many SMSs in a short period of time, so it's worth waiting and trying again within an hour. Also make sure your inbox is not full.

Why is my phone number not working?

To begin, make sure you enter your phone number in international format (begins with a + sign and the country code).

Check that the country code is correct (Steam automatically selects your country of residence, but you can change it manually in the menu under the phone input field).

Valve does not work with some numbers - in particular, with numbers that use VOIP technology, as well as with numbers that cannot be sent SMS. If your number is rejected and you believe it is an error, please contact Steam Support.

General issues

Why can't I add numbers using VOIP technology?

Valve does not work with numbers using VOIP technology because they do not provide the required level of security. If you cannot add a number because the system detects it as using VOIP technology, you will need to use a different mobile number. Some operators use VOIP technology to provide mobile phone services, but we are not able to support such numbers. You will receive a notification if the number you entered cannot be used.

Can I use multiple phones at the same time for authentication?

No, you can only use one authenticator per account.

Is it possible to use one phone number on several accounts at the same time?

Yes. You can use one phone number on multiple accounts. To do this, you need to log into each account in the Steam mobile app and follow the instructions to activate the mobile authenticator. Codes will appear in the mobile app for all accounts, regardless of which account you log into. Accounts associated with the same phone number may be treated as one if they violate the Steam Subscriber Agreement, Steam Rules, or Steam Restrictions.

Do I need to pay for SMS messages that I receive?

Standard SMS fees may apply, please check your plan details for details.

Why am I not prompted to enter a code when logging into Steam after saving my data?

To speed up the login process, we don't ask for a code if you have saved your Steam login information. If you want to be prompted for a code every time you log in, do not save your login information: go to the Steam client settings, select the “Account” tab and check the “Don’t save data on this computer” option.

Do VAC and game bans apply to all accounts linked to the same phone number?

If an account that has a phone number associated with it receives a VAC ban or a game ban, all accounts using the same phone number will also be banned. Even if there is no blocked game on other accounts, they will not be able to purchase this game due to blocking.

Phone number blocking is not supported in all games and is at the discretion of the developers.

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Here is a wonderful example of the fact that “I planted the garden myself, I will water it myself.” What are we talking about!? Yes about the computer entertainment industry.

How to reset achievements in Steam.

Here's a look at the entire course of your life:

Specific behavior in games

Well, then we move on to the specific behavior of all games of any value. With every “toy” we strive to achieve something. When we have what we have achieved “in our pocket”, next time we can start from scratch again. But it’s still better to start with what has already been achieved, so as not to go through dozens of times along a path that may no longer be interesting. There may be more than a dozen such achievements, and all of them are remembered programmatically.

ADVICE. Moreover, there can be as many such “breakpoints” as you like, and you can continue the game with any one you choose. Sometimes, to be honest, these “points” begin to interfere, and there is a desire to simply reset or reset them.

So two pressing tasks arise in Steam:

• how to get all achievements in steam, and,
• How to delete achievements in games.

To solve these problems, it is very convenient to use a useful utility, because Steam itself allows you to work with achievements only one at a time, and this is both time-consuming and inconvenient.

The solution to the first problem is simply viewing

So, here, as always, well-meaning programs of “third-party developers” come to the rescue. We go to the website of such a program - Steam Achievement Manager. The authors did not reinvent the wheel and called it directly - “Steam Achievement Manager”.

We download the program, it is free and comes packaged, so first, of course, we unpack it.

ATTENTION. The program uses the Microsoft.NET Framework, so it is highly advisable that you have the latest version of this package on your computer.

Next, we launch and immediately on the screen we see all the games that Steam attributes to you. Experts strongly advise, for the purity of the “experiment,” to first exit all programs running on the computer. To get a list of achievements for a game, select it and see on the right the number of achievements (achievements, as experienced gamers say) for this game. The task of how to open all achievements in steam has been completed.

Go ahead and delete the achievements

Another thing is that the discovery of steam achievements (as, in fact, the achievements themselves - more of an internal “kitchen” of any program - we must somehow ensure the desire for more in this endless sitting at the computer) is curious out of purely “sports” interest, since There are achievements. Now a more everyday problem arises: can this program not only open achievements in Steam, but also now remove achievements in order to start the game “from scratch”.

Yes, this is possible, however, we mean that we are not talking about any “Baskets” here, and deleted achievements will be forgotten and cannot be returned. So, when the Steam Achievement Manager program opens a list of all points reached (and you can even get a description of each), to delete them we follow the following algorithm:

We looked at the Steam Achievement Manager program (sometimes called SAM for short). But keep in mind that the gaming computer industry is developing so rapidly that not today or tomorrow another application may appear that can perform the tasks we have set for achievements in games from Steam. Therefore, there can be only one piece of advice here - constantly monitor the entertainment market on your computer and quickly respond to its new products.