Error code 624 connection not established. VPN Error Codes

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Restart your computer. If the error persists, try deleting your current VPN connection and creating a new one using NetHelper. Check your computer for viruses. Uninstall recently installed programs, or undo recent changes to Windows settings, if any.

Errors 604, 605, 608, 609, 615, 620

The Windows Remote Access subsystem phone book and the current Remote Network Access configuration are incompatible with each other.

Restart your computer. If the error persists, delete and re-create the VPN connection using NetHelper.

Errors 611, 612

The internal Windows network configuration is not configured correctly.

The internal Windows network configuration is not configured correctly. Restart your computer and make sure that the local network is functioning normally on your computer. If the error does not disappear, contact technical service. support.

The internal Windows network configuration is not configured correctly. In addition, the error may be caused by a lack of resources (memory) on your computer. Try closing running programs.

Error 617

Windows is in the process of connecting to the Internet, or an internal Windows error has occurred.

Wait a few minutes. If the connection is not established and the error persists when connecting again, restart your computer.

Error 619

The VPN connection security settings are incorrectly configured, VPN traffic is blocked on the way to the gateway, or the VPN settings have not taken effect.

In the properties of the VPN connection, open the "Security" tab - "Normal (recommended settings)" should be selected and the "Data encryption required (otherwise disable)" checkbox should be unchecked. Restart your computer and try connecting again.
You can also delete an existing VPN connection and create a new one automatically using NetHelper.

Error 624

The RASPHONE.PBK file is missing in (Windows folder)/system32/RAS or... Documents and Settings/(your user or all users)/Application Data/Microsoft/Network/Connections/Pbk. If the file is present, then try renaming it to something else, for example RASPHONE.OLD, you can also run rasphone.exe, it may help.
There is a ban on creating a connection. - Allow users to create new connections.
>Access to the folder Documents and Settings/All Users/Application Data/Microsoft/Network/Connections/Pbk is denied - Open access to the folder. But most likely the problem can be solved this way: uncheck the “Read Only” option in the properties of the Rasphone.pbk file.
Attention!!!
If you do not have Windows operating system administration skills, it is not recommended to perform the described actions yourself!

Error 629

This type of error occurs when there is no connection between your computer and the access server.

This error occurs if your login and password are already connected (remember if you didn’t let someone you know use your Internet), if not, then this connection is not broken on the server. To do this, wait 10 minutes, and try to connect again after this time... If nothing helps on the 3rd attempt, then I advise you to contact support.

Error 650

The remote access server is not responding. The Internet access server is unavailable.

Check whether "Local Area Connection" is enabled, whether the network card is working, whether the network cable is working, whether the client's IP address is set correctly in the IP connection settings.

Error 651

If you are connecting to a virtual private network (VPN), you may have configured the connection with an incorrect TCP/IP address, or the server you are trying to connect to is not currently available.

Error 678

The connection could not be established because the remote computer did not respond to the connection request. Follow these steps:

Check that the host name or IP address of the destination server is correct and try connecting again. To view connection properties, right-click the connection, select Properties, and then view the details on the General tab. For more information, contact technical support.
Connection attempts may be blocked by a network device such as a firewall or due to network congestion. For more information, contact your administrator.

Error 691

Problem connecting to VPN.

There is no money in the user's account.
The login or password is incorrect.
The VPN server is incorrectly specified in the settings.
The client's personal account has been blocked in the statistics system.

Error 718

A PPP connection was initialized but could not be established because the remote computer did not respond in a timely manner or its response was invalid.>

Try entering the domain name and username in the following format: DOMAIN\username in the "Username" field and try connecting again.
Connection attempts may be blocked by a network device such as a firewall or due to network congestion. Please try to connect later. For more information, contact your administrator.
You may need to install updated drivers for your network card or other communications device. For more information, contact your equipment manufacturer.

Error 721

The remote computer is not responding.

This issue may occur if your network firewall does not allow GRE traffic. GRE is an IP protocol 47. PPTP uses GRE for data tunneling. To resolve this issue, you should configure your network firewall to allow GRE protocol 47. You should also ensure that your network firewall allows TCP traffic on port 1723. To establish a VPN connection using PPTP, both of these conditions must be met.

Error 735

The requested address was rejected by the server.

You have configured your VPN connection incorrectly to access the Internet. Most likely, in the TCP/IP VPN connection settings you have specified a specific IP address when it should be allocated automatically.

Error 737

The local and remote computers participating in the PPP session are the same computer. This means that a device, such as a modem, on the line receives the reflected characters back. Try performing a reset operation on your devices.

For third-party servers, this may mean that the remote server is attempting to log in using teletypewriter (TTY) mode before connecting. Setting up the terminal when using it after establishing a connection can be done on the security tab

Errors 741 - 743

Encryption settings are incorrectly configured.

Go to the VPN connection settings, and in the "Security" tab, disable the "data encryption" item.

Error 769

Most likely, the network adapter is disabled in Device Manager.

Turn on the network adapter and try connecting again.

Error 789

Incorrect VPN connection type selected

Go to the VPN connection settings and on the "Network" tab, from the "VPN Type" list, select "Automatic". Try connecting again.

Error 800

Problem connecting to VPN

Possible reasons:

The firewall blocks outgoing requests for VPN connections, which in principle happens, but not so often.
For some reason the request does not reach the server, i.e. Perhaps the backbone equipment of your segment does not allow the request to pass due to a load or failure.
The server sends a response stating that it is impossible to connect because... There are currently a large number of simultaneous connection attempts from your account.
For some reason your set of equipment does not work.

Possible fixes:

Check that it is enabled and running at this point in time.
Check the signal passage using the ping command to the VPN server.
Restart your computer

Restart your computer. If the error persists, try deleting your current VPN connection and creating a new one using . Check your computer for viruses. Uninstall recently installed programs, or undo recent changes to Windows settings, if any.

Errors 604, 605, 608, 609, 615, 620

The Windows Remote Access subsystem phone book and the current Remote Network Access configuration are incompatible with each other.

Restart your computer. If the error persists, delete and re-create the VPN connection using the Universal VPN Installer for Windows.

Errors 611, 612

The internal Windows network configuration is not configured correctly.

Using a specialized network diagnostic utility (ADIS) from the client software package, do the following:
- Run the utility
- Go to the "Auto diagnostics" tab and click "Run process"
- At the end of the process, the utility will offer to correct errors if they were found. Click Yes.
If the error is not corrected, restart your computer and make sure that the local network is functioning normally on your computer. If the error does not disappear, contact technical service. support. In addition, the error may be caused by a lack of resources (memory) on your computer. Try closing running programs

Error 617

Windows is in the process of connecting to the Internet, or an internal Windows error has occurred.

Wait a few minutes. If the connection is not established and the error persists when connecting again, restart your computer.

Error 619

The VPN connection security settings are incorrectly configured, VPN traffic is blocked on the way to the gateway, or the VPN settings have not taken effect.

In the properties of the VPN connection, open the "Security" tab - "Normal (recommended settings)" should be selected and the "Data encryption required (otherwise disable)" checkbox should be unchecked. Restart your computer and try connecting again.
You can also delete your existing VPN connection and create a new one automatically using the Universal VPN Installer for Windows.

Error 624

RASPHONE.PBK file is missing in (Windows folder)/system32/RAS or... Documents and Settings/(your user or all users)/Application Data/Microsoft/Network/Connections/Pbk. If the file is present, then try renaming it to something else, like RASPHONE.OLD, you can also run rasphone.exe, may I help.
There is a ban on creating a connection. - Allow users to create new connections.
Access to folder is denied Documents and Settings/All Users/Application Data/Microsoft/Network/Connections/Pbk- Open access to the folder. But most likely the problem can be solved this way: uncheck the “Read-only” option in the file properties Rasphone.pbk.

Attention!!!
If you do not have Windows operating system administration skills, it is not recommended to perform the described actions yourself! Contact technical support by phone 49-69-00.

Error 629

This type of error occurs when there is no connection between your computer and the access server.

Download the client software package
Check that your equipment is properly connected to the network.
The LAN cable may not be connected or the connectors may have poor contact.
Your computer's network adapter may not be working properly. To resolve the problem, you may need to reinstall the network adapter driver.
There may be a cable break or the access server is down.

Error 650

The remote access server is not responding. The Internet access server is unavailable.

Check whether "Local Area Connection" is enabled, whether the network card is working, whether the network cable is working, whether the client's IP address is set correctly in the IP connection settings.
Download the client software package, install and run a special connection diagnostic utility (ADIS - Assistant for Diagnostics and Network Connections), go to the "Auto Diagnostics" section and start the process. Upon completion of the diagnosis, you will be asked to correct the errors found. Click Yes (fix). If the error persists, perform the operations described in steps 2 - 4.

Error 651

Error 678

The connection could not be established because the remote computer did not respond to the connection request. Follow these steps:

Check that the host name or IP address of the destination server is correct and try connecting again. To view connection properties, right-click the connection, select Properties, and then view the details on the General tab. For more information, contact technical support.
Connection attempts may be blocked by a network device such as a firewall or due to network congestion. For more information, contact your administrator.

Error 691

Problem connecting to VPN.

There is no money in the user's account.
The login or password is incorrect.
The VPN server is incorrectly specified in the settings.
The client's personal account has been blocked in the statistics system.

Error 718

A PPP connection was initialized but could not be established because the remote computer did not respond in a timely manner or its response was invalid.

Try entering your domain name and username in the Username field in the following format: DOMAIN\ Username and try connecting again.
Connection attempts may be blocked by a network device such as a firewall or due to network congestion. Please try to connect later. For more information, contact your administrator.
You may need to install updated drivers for your network card or other communications device. For more information, contact your equipment manufacturer.

Error 721

The remote computer is not responding.

Error 735

The requested address was rejected by the server.

Error 737

Errors 741 - 743.

Encryption settings are incorrectly configured.

Go to the VPN connection settings, and in the "Security" tab, disable the "data encryption" item.

Error 769

Most likely, the network adapter is disabled in Device Manager.

Turn on the network adapter and try connecting again.

Error 789

Incorrect VPN connection type selected

Go to the VPN connection settings and on the "Network" tab, from the "VPN Type" list, select "Automatic". Try connecting again.

Error 800

Problem connecting to VPN

Possible reasons:

The firewall blocks outgoing requests for VPN connections, which in principle happens, but not so often.
For some reason the request does not reach the server, i.e. Perhaps the backbone equipment of your segment does not allow the request to pass due to a load or failure.
The server sends a response stating that it is impossible to connect because... There are currently a large number of simultaneous connection attempts from your account.
For some reason your set of equipment does not work.

Possible fixes:

Check that it is enabled and running at this point in time.
Check signal transmission by command ping to the VPN server.
Restart your computer.
Contact technical support by phone 49-69-00.

If an error occurs when starting a VPN connection, you need to remember its three-digit code. As a rule, errors have code 6XX ( errors associated with incorrectly entering a password, name or choice of communication protocol type and indicate that the network is working, but it is necessary to check the entered data), 7ХХ( errors associated with incorrect connection settings and indicate that the network is working, but you need to check the settings) or 8ХХ ( errors related to network setup problems or lack of network connection).
Below are explanations of some of the codes:

The encoding attempt failed because no valid certificate was found.
Causes: The VPN client is trying to use the L2TP/IPSec protocol to connect.
Advice:
Go to VPN connection settings-Properties->Network->VPN Type and select PPTP VPN

789
Incorrect VPN connection type selected
Advice:
Go to the VPN connection settings and on the “Network” tab, from the “VPN Type” list, select “Automatic” or “PPTP VPN”. Try connecting again

800
Failed to create VPN connection. The server is unavailable or the security settings for this connection are not configured correctly
Possible reasons:
1. Firewall blocks outgoing requests for VPN connections
2. There is no connection to the local network.
3. someone changed the access attributes (instead of vpn - an international telephone number).
4. For some reason the request does not reach the server, i.e. Perhaps the gateway of your segment does not allow the request due to load or failure.
5. stack destruction
Advice:
1. In the firewall, you must open TCP port 1723 and IP protocol 47 (GRE), or, if required by the firewall settings, enter the IP address of your VPN server (IP is indicated in the client information)..
2. Check whether there is a physical connection (whether the network card lights on the back panel of your computer are on), whether the network cable is plugged into the connector on the network card and in the socket (if any). Then check if the local network connection is enabled. To do this, click the "Start" button, then "Control Panel", then "Network Connections". In the window that appears, find “Local Area Connection” and turn it on if it was turned off. Check TCP/IP protocol settings – Click “Start” -> “Run”. In the line, enter the command “cmd”, in the DOS window that opens, enter the command “ipconfig” - it should display your IP address, subnet mask and default gateway, if this information is not there it means that the local network is turned off or there is no physical connection.
3. Make sure that the VPN server address is correct in the VPN connection settings (VPN-Properties->General->Computer name or destination IP address).
4. Check the signal transmission with the ping command to your gateway, and then to your VPN server.
Click the "Start" -> "Run" button. In the line, enter the command “cmd”, in the DOS window that opens, enter the command:
ping 192.168.100.254
ping 80.252.128.110 (10.255.255.32)
where in this case 80.252.128.110 is the VPN server, and 192.168.100.254 is the gateway address. You can find out your access server and gateway address in the “subscriber profile” or using the “ipconfig” command (see point 2).
If in the DOS window that opens you see something like “The specified node is unavailable” or “The timeout interval for the request has been exceeded,” then there may be problems on your computer or on the line. If the node responds at the specified speed (usually this happens quickly), then most likely the problem is with your computer. In any case, check the second point (2).
5. Stack destruction - a description of a certain general failure during the interaction of network components that make up the TCP/IP stack. The reasons for the occurrence may be damage to OS files (disk failure), invasion of viruses and Trojans, errors during reconfiguration (they did not provide the distribution kit, did not remove the old network card driver before installing a new one). Fixed by restoring damaged files, removing viruses, and reinstalling Windows. Install and reconfigure the network components and VPN connection according to the network setup instructions.

Automatic or voluntary blocking
Incorrect login or password
The VPN server is incorrectly specified in the settings (must be vpn.site)
There is a user or administrative block in the statistics system.

Error 868

Causes

The remote connection could not be established because the remote access server name could not be resolved.

Solution

This error occurs only in the Windows 7 operating system.

Disable/enable “Local Area Connection”. Start → Control Panel → Network and Internet/Network and Sharing Center → Change adapter settings, Turn off and on “Local Area Connection”.
Restart the DNS client in services. Start → Control Panel → System and Security/Administrative Tools → Services - find “DNS Client”, right-click and select “Restart”.

Also, error 868 can be an analogue of error 800.

Error 800/868

The error occurs when the computer is unable to contact the VPN server. First, pay attention to the server addresses − vpn.site You can only connect to this address, not to any others.

Status (enabled/disabled) “Local Area Connections” (may also be called “LAN or broadband connection”).
Is the VPN server address specified correctly and the security settings are configured?
Are you receiving an address from our DHCP server.
Is there a physical connection?
Firewall settings.

1. In Windows 2000/XP/2003 systems, “Local Area Connection” is disabled

Open Control Panel (Start → Control Panel).
Open Network Connections by double clicking.
Right-click on "Local Area Connection". If the top menu item is called "Enable", select it by left-clicking.

Examination.
If everything went well, then at the bottom of the screen you will see an inscription with approximately the following content: “Connected.” Now try to connect as you usually do.

2A. Error in security settings

Try to connect.

2B. VPN connection settings are lost

Make sure that the server address is specified in the VPN connection properties on the General tab vpn.site.

3. Check for assignment of the “correct” address

Option 1:

For Windows 98/Me systems:

Start → Run → command → Enter. In the window that opens: winipcfg → Enter.

For Windows 2000/XP/Vista/7 systems:

Start → Run → cmd → Enter. In the window that opens: Write ipconfig → Enter.

Option 2:

For Windows XP systems:

Start → Settings → Control Panel → Network Connections → right-click “Local Area Connection” → Status → Support → Details.

For Windows Vista/7 systems:

Start → Control Panel → Network and Sharing Center → Manage network connections (Windows Vista) or Change adapter settings (Windows 7) → right-click “Local Area Connection” → Status → Details.

"Invalid" addresses are addresses starting with 169.Х.Х.Х. Windows OS assigns this address automatically if it fails to connect to a DHCP server (the server that issues IP addresses to clients). If you receive such an address, you need to call Technical Support.

4. There is no physical connection between the cable and the network card

Usually this situation is indicated by the so-called “red cross” on the connection.

In this case, you need to make sure that the network cable connector is securely inserted into the network card. To do this, you can remove it from the network card and insert it back. Usually a characteristic click is heard.

If you are sure that the connection is reliable, then to solve this problem you will need to contact technical support.

5. Firewall settings

Error 650: "The remote access server is not responding"

The Internet access server is unavailable. Check if "Local Area Connection" is enabled.

Windows XP/2000/2003

Start → Control Panel → Network and Internet Connections/Network Connections → Local Area Network or LAN Connection and High Speed Internet → Properties → TCP/IP Internet Protocol, highlight, click the “Properties” button. Check the boxes “Obtain an IP address automatically” and “Obtain a DNS server address automatically.”

Windows Vista/7

Start → Control Panel → Network and Internet/Network and Sharing Center → Manage network connections (Windows Vista) / Change adapter settings (Windows Vista 7) → Local Area Connection → Properties → find Internet Protocol TCP/IP version 4, highlight , click the “Properties” button. Check the boxes “Obtain an IP address automatically” and “Obtain a DNS server address automatically.”

This error may also occur due to a faulty network card or network cable.

Error 735: "The requested address was rejected by the server"

The error occurs if the IP address is hardcoded in the properties of the TCP/IP VPN connection.

Solution

Go to VPN connection properties, open the Network tab, find TCP/IP Internet Protocol, select it, and click the Properties button. Check the boxes “Obtain an IP address automatically” and “Obtain a DNS server address automatically.” Click OK. Try to connect.

Error 789: "Invalid VPN connection type selected"

Windows XP/2000/2003

Go to the properties of the VPN connection and on the “Network” tab, from the “VPN Type” list, select “Automatic”. Try connecting again.

Windows Vista/7

Go to the properties of the VPN connection and on the “Security” tab, from the “VPN Type” list, select “Point-to-Point Tunnel Protocol PPTP VPN”. Try connecting again.

Errors 741-743: "Encryption settings are incorrectly configured"

Windows XP/2000/2003

Go to the properties of the VPN connection, and in the “Security” tab, disable the “data encryption” item.

Windows Vista/7

Go to the properties of the VPN connection, and in the “Security” tab, from the “Data encryption required” list, select “Optional”.

Errors 600, 601, 603, 606, 607, 610, 613, 614, 616, 618, 632, 635, 637, 638, 645

Restart your computer. If the error persists, try re-establishing the VPN connection (delete and set up a new one), check your computer for viruses or remove recently installed programs, or undo recent changes in Windows settings, if any.

Errors 604, 605, 608, 609, 615, 620

Restart your computer. If the error persists, delete and re-create the VPN connection.

Errors 611, 612

The internal Windows network configuration is not configured correctly. Restart your computer and make sure that the local network is functioning normally on your computer. If the error persists, contact technical support. Alternatively, the error may be caused by insufficient resources (memory) on your computer. Try closing running programs.

Error 617

Windows is in the process of connecting to the Internet, or an internal Windows error has occurred.

Wait a few minutes. If the connection is not established and the error persists when connecting again, restart your computer.

Error 619

The VPN connection security settings are incorrectly configured, VPN traffic is blocked on the way to the gateway, or the VPN settings have not taken effect.

In the properties of the VPN connection, open the “Security” tab - “Normal (recommended settings)” should be selected there and the “Data encryption required” checkbox should be unchecked for Windows XP/2000/2003 or for Windows Vista/7 from the “Data encryption” list should be "Optional" is selected. Restart your computer and try connecting again. Check your firewall settings, and if you are not sure they are correct, disable it. If your computer does not receive a response when using the ping command (Start → Run), there is a problem with the network and you need to report the problem to technical support.

Error 623: The phone book entry cannot be found.

Solution

Open the Network Connections folder.
Right-click the dial-up connection.
Select "Set as default connection".
Right-click the dial-up connection you selected in step 2.
Select "Don't use as default."
Reboot.

Error 678

Error 711: Remote Connection Manager initialization failed. Check the event log.

This behavior occurs if the following system services are disabled:

Telephony.
Remote access connection manager.
Automatic remote access connection manager.

To solve the problem, enable the disabled services and start them:
From the Start menu, right-click My Computer and select Manage. Double-click Services and Applications, and then double-click Services. Right-click the Telephony service and select Properties. On the General tab, set the Startup type to Auto. In the Status group, click the Start button (the button may be grayed out if the service is running). Click OK.

Follow the same steps for the Remote Access Connection Manager and Automatic Remote Access Connection Manager services.

Error 718

Try connecting again. This error is usually associated with work on the authorization server and is resolved within 10-15 minutes.

Errors 720

Restoring a damaged Winsock configuration:
Type at the command line netsh winsock reset.

Note

After running the command, restart your computer.

Warning

Running the netsh winsock reset command may have bad effects on programs that use or control access to the Internet, such as antivirus programs, firewalls, or proxy clients. If one of these programs does not work properly after using this method, reinstall the program to restore its functionality.

If these steps do not solve the problem, follow the instructions below.

Remove the damaged registry keys and reinstall the TCP/IP protocol.

Removing damaged registry keys

In Registry Editor, locate the following keys, right-click each one, and select Delete:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock2
After removing the registry keys, restart your computer. After rebooting, Windows XP will create these partitions again.

Installing TCP/IP

Right-click the network connection and select Properties.
Click the Install button.
Select Protocol and click Add.
Click the Have Disk button.
Type C:\Windows\inf and click OK.
From the list of protocols, select Internet Protocol (TCP/IP) and click OK.
(very rare) From the list of protocols, select Internet Protocol (TCP/IP) 4 and click OK.

Error 733: The PPP control protocol for this network protocol is not available on the server.

Windows XP/2000/2003

Start → Control Panel → Network and Internet connections/Network connections. Right-click on the VPN connection. Click Properties. Select the Network tab. Uncheck all protocols except Internet Protocol and QoS. Reconnect.

Windows Vista/7

Start → Control Panel → Network and Internet/Network and Sharing Center. Right-click on the VPN connection. Click Properties. Select the Network tab. Uncheck all protocols except TCP/IP Internet Protocol version 4. Reconnect.

Error 734: The PPP link control protocol was interrupted.

This problem occurs because multi-link negotiation is used for a single-link connection.

Solution

Windows XP/2000/2003

Start → Control Panel → Network and Internet connections/Network connections. Right-click the VPN connection and select Properties. Open the Network tab and click the Settings button. Uncheck the "Negotiate multi-link connection for single-link connections" checkbox (if checked). Click OK twice. Double-click the VPN connection and click the Connect button.

Error 769

The error occurs because the local network connection is disabled or there is no physical connection. It is recommended to check the status of the LAN (must be turned on) and the physical connection to the network (network cable must be connected).

Check whether the network cable is connected to the computer; if it is, check whether the light next to the cable is on.
Enabling “Local Area Connection”.
Windows XP/2000/2003
Click Start → Control Panel → Network and Internet Connections/Network Connections. Right-click on the “Local Area Network Connection (LAN or High Speed Internet)” icon. If the top menu item is called "Enable", select it by left-clicking. If everything went well, then at the bottom of the screen you will see an inscription with approximately the following content: “Connected.”
Windows Vista/7
Start → Control Panel → Network and Internet/Network and Sharing Center → Manage network connections (Windows Vista) or Change adapter settings (Windows 7). Right-click on the Local Area Connection icon. If the top menu item is called "Enable", select it by left-clicking. Examination. If everything went well, then at the bottom of the screen you will see an inscription with approximately the following content: “Connected.” If the Local Area Connection icon shows a red cross, contact technical support.

Error 400: Bad Request.

Indicates that the server detected a syntax error in the client's request.

Disable the firewall or programs that affect network activity and security.
Try updating your current browser or using a different one.
Set browser settings to default and reset all saved files, certificates, etc., i.e. delete everything that the browser writes to disk.

Error 624: Problem connecting to VPN

Options to solve the problem:

The file RASPHONE.PBK is missing in (folder with Windows)/system32/RAS or... Documents and Settings/(your user or all users)/Application Data/Microsoft/Network/Connections/Pbk, and even if it is there, rename it it into something else, for example RASPHONE.OLD, you can also run rasphone.exe, it may help.
There is a ban on creating a connection: allow users to create new connections. Start - Run - gpedit.msc and figure it out there.
Access to the folder Documents and Settings/All Users/Application Data/Microsoft/Network/Connections/Pbk is denied - Open access to the folder. Most likely, the problem can be solved this way: uncheck the “Read Only” option in the properties of the Rasphone.pbk file.