What is the phone number of the MTS operator? Additional ways to communicate with MTS operators

Useful tips

Company Mobile Telesystems provides quality service and a wide range of exciting offers to reduce costs and increase efficiency cell phone. Sometimes the consumer has situations or questions that he cannot solve on his own. What to do in this case? The provider found a way out. The company organized a convenient and quality system feedback - hotline. Let's sort it all out effective ways, how to call the MTS operator.

Single short number

Often during use mobile phone And cellular communications The user has problems that he cannot solve on his own. In this case, the right way out would be to contact a qualified specialist from the provider company. For this purpose, a simple and short telephone number for the provider “0890” has been implemented.

You can contact the call center (MTS support service) in any situation related to cellular communication services, for example:

Ask the operator for advice on service and terms of service additional services or tariff plans.
Get accurate information about the provider's current offers on current time.
Solve problems with blocking, loss telephone number or his change.
Order accurate data about connected options, contracts and subscriptions on your mobile device.
Activate or cancel services and functions remotely.
Resolve financial issues.

This is an incomplete list of problems being solved. By specified contact MTS services will be able to answer any question about the operation of cellular communications.

If you need to contact a MTS company consultant directly, dial this telephone combination. After this, you will hear the voice of an automatic informant in the handset, who will list personal information about the account status and will offer interesting offers to connect.

Often users do not wait for a response from the manager and accept the help of an answering machine. To select a specific item and manage the menu, you must switch the device to tone dialing mode, and to switch to required section press the corresponding key.

If you don't want to listen information messages and immediately go on line with a specialist, you need to press the “0” button. Please note that during busy periods you will have to hang on the phone waiting for an answer. You will be asked to pay 20 rubles, for which you will be moved to the front of the queue.

Attention! Communication with the operator throughout Russia and in the MTS Belarus and MTS Ukraine networks is not subject to tariffs and is free.

The telephone combination is available only to MTS customers. Subscribers of other operators will not be able to contact a consultant using this number. To resolve shift issues tariff plan, connecting or disconnecting services, you will be required to dictate your passport data and answer a number of additional questions.

If you have any questions about the maintenance and use of mobile communications, then in addition to a short service contact there is an additional digital combination to contact the MTS operator. It is a duplicate of the previous one, remember the following numbers “8800 2500890”. After dialing, you will hear the same voice of the automatic informant. To have a direct conversation with an operator, click on “0”. Outgoing calls to this contact are free in the region and throughout Russia.

Please note that all conversations with a specialist are recorded to control the quality of service, and after successful communication you will be asked to rate the support service.

How to call from another operator

If you don't have access to your mobile device, but only SIM cards from other Russian cellular communication companies are at hand, then it’s okay. You won’t be able to call your provider from someone else’s phone number using a single short combination. For such cases, the following sequence “88002500890” was implemented. You can use it to connect with a consultant even with landline phone. Outgoing call the line is not subject to tariffs.

Help Desk for Corporate Clients

Besides individuals MTS company actively provides services for corporate clients. Implemented for them Special offers to normalize communications in your organization and increase business efficiency. To resolve any issues you may have regarding mobile phone service legal entities A special hotline has been implemented - “88002500990”. With its help you can solve the following problems:

Issues related to mobile or fixed line provider.
Receive or order detailed information about the account status of yours or your employees.
Connect, disable and configure additional services and functions.
Blocking and exiting it.
Tariff plan maintenance.
Solving financial problems and tasks.

Specialist contact center MTS may request your personal information and ask several questions to confirm your identity. Corporate clients can order a code word, which will be used for identification.

If you are outside Russia in conditions international roaming and you have a question about mobile communications, then connect using standard contact numbers MTS 0890, which we reviewed earlier, will not work for you. Therefore, the provider has created a single feedback channel for individuals and corporate clients. Remember simple telephone contact“+7 495 7660166.” No need to worry about time and time zone differences, help desk MTS operates around the clock. When dialing from a mobile phone, be sure to enter “+7” international format. Voice communication with the operator is not subject to settlement when using this combination from an MTS SIM card.

If you are not satisfied with a live conversation with a consultant or your problem does not require an immediate solution, then use other methods:

Run online chat with the provider on the official website in personal account or through mobile app"My MTS." To do this, go to the appropriate section and describe your problem.
For corporate clients there is a dedicated Email for consultation – “ [email protected]" IN in this case you will have to wait until the system processes the application.
Personally visit the nearest sales and assistance provider salon, ask for help from a free manager.

If you encounter problems using mobile communications that you cannot solve on your own, call the operator directly and ask for assistance. All listed technical support contacts are valid at the current time and work around the clock.

The mobile operator MTS takes care of its customers, therefore, if the subscriber has the slightest difficulties or questions, qualified operators of the MTS Contact Center will come to his aid. Comprehensive customer support is provided around the clock, and calls are absolutely free.

The MTS Help Center was created to advise clients on such issues as: choosing the optimal tariff and additional services, settings mobile internet, control of spent funds and remaining minutes, management of certain services, as well as many others. Also, in the event of a force majeure situation, for example, loss of a SIM card, the client requires operator support. In this regard, we recommend that you remember the Call Center number, or better yet, write it down in your phone.

However, operator support may be needed in different situations. IN this review tells you which MTS technical assistance number you need to know depending on your case. So:

support service from MTS mobile phone
Desktop support service
support service from a mobile phone of someone else's telecom operator
support service if you are calling from roaming.

How to call the Help Center from an MTS mobile phone?

Quick phone number MTS help desk indicated directly on the starter envelope with the SIM card. The subscriber's directory also contains full list all necessary numbers. But documents can easily be lost, so it’s worth storing in your phone’s memory the short number that provides customer support – 0890. This is the main number, it is more convenient to call directly from your mobile phone.

Attention! This number is available in any region of Russia. Including when roaming within the network. Remember that the number is 0890, free of charge, and if any emergency situations arise during your trip, the MTS customer support service will provide assistance.

Before you can be connected to a helpline operator, you will have to go through voice menu. However, answers to most questions appear already at this stage. MTS answering machine contains a lot useful information, and will also talk about the new products offered by the company. If none of this is useful to you, then using one key “0” you will be switched to the operator. It happens that all specialists are busy, then the answering machine will inform you about the waiting time for a personal conversation.

How to call the MTS Call Center from a landline phone or the phone of someone else's mobile operator?

If you can’t call directly from your cell phone, there is an analogue fast number– 0890, this is a long number – 8-800-250-08-90. You can call it either from a landline device or from a cell phone of someone else’s operator. This number is also free when calling within Russia. The further menu completely corresponds to the number - 0890, so the button fast connection with the operator the same – “0”.

Note! For MTS corporate clients there is a special subscriber service number - 8-800-250-08-90 from a landline phone. Or 0990 from a mobile phone. The same rules apply to it; it is free in Russia.

How to call the MTS Help Center while roaming?

On trips, especially long ones, operator support is often simply necessary. Therefore, the MTS customer assistance service should be easily accessible. As we already wrote above, while roaming in any region of Russia, call subscriber service possible by short number- 0890, or long-distance - 8-800-250-08-90. It is absolutely free for clients.

Keep in mind that if you are traveling in Ukraine, Uzbekistan or Belarus, and the SIM card is registered in local MTS. In this case, the number - 0890, will also be available and as free as on the “native” network.

It is important to know the number that provides support if you need it abroad, in roaming, national or international. This number is +7-495-766-01-66. Don't forget to dial the correct number when international call You must first dial +7 instead of eight.

Keep in mind that this number is paid for roaming, its price corresponds to the cost of a minute of call to a landline phone number. But still, sometimes a call to support will save you from much more significant expenses.

There is also an alternative voice communication. You can also ask the operator a question through the MTS website by filling out a special feedback form. But unfortunately this method is no different high speed. It is also possible to send email to the address [email protected] . In any case, know that the MTS help service is not indifferent to the problems of its subscribers.

The mobile operator MTS has tens of millions of subscribers not only in Russia, but also in the CIS, so the company’s specialists tried to simplify as much as possible the process of providing information on questions of interest to users when they contact the support service by phone. As a rule, most of your questions are now answered by a robot, which in the first seconds of the conversation offers information about your tariff, balance, available services. The same is true with speed dialing keys, where each number corresponds to separate section, subsection

But what if you need to reach a “live” operator? After all, robots often cannot solve the issues that arise and a dialogue with a live specialist is needed who would understand the essence of the problem and tell us how to solve it. If you are faced with such a problem and cannot contact a live person, we offer everything possible ways which are described below.

It is assumed that you have an MTS SIM card, with which the call will be made. You need to call the number - 0890, which, as a rule, is known to many network subscribers. But in addition to 0890, there are two more short and unfamiliar numbers, namely: - 08460 and 0605. The operator’s website contains information that 0605 is intended only for VIP clients, however, as practice has shown, they answer everyone!

So, here's what you need to do:

Dial any of the following numbers: - 0890, 0605 or 08460;
Wait until the system tells you about all the company’s news and offers and as soon as the robot prompts you to enter keys in the voice menu, press 2 and then 0;
At this stage, the robot will inform you that a specialist will respond within a few minutes. All you have to do is wait specified time and tell about your problem.

Call the MTS hotline from any numbers

If you need to urgently solve a problem, you can use the MTS hotline, which is available via a federal toll-free number. The only drawback is that you can only get through from other operators, for example, Tele2, Beeline, Megafon. If you make a call from MTS, you will be notified that this number not serviced.

Follow these steps:

Call the specified number- 8-800-250-0890 (it is completely free). You can call from both mobile and landline. The main thing is that it is not MTS, otherwise you won’t get through;
Ignore messages about quality of service. Just press 1 or 0;
At this stage, the robot will tell you how long you will need to wait for a specialist’s response. Wait for the specified time and tell about your problem.

Calling an MTS operator in roaming

Even if you are abroad and the roaming system is in effect, you can also call the MTS support service to be connected to a specialist.

To do this, you need to dial the number +7-495-76-60-166. Calling this number is free, so you don’t have to worry about being charged.

If all the specialists are busy, you will have to wait a while. The system will notify you of the current waiting time.

For corporate clients

For corporate clients, the mobile operator has provided private room, so as not to load the main line.

You can only call on the specified federal phone number - 8-800-250-0990, but the call is free.

Call the MTS operator in Crimea

Despite the fact that Crimea is now a subject Russian Federation, many subscribers still do not understand which number to call to get to an MTS specialist. In fact, all the same rules apply here as for Russia. You can dial a short number - 0890, 0605 or 08460. You can also use the federal phone - 8-800-250-0890.

But, if you come to Crimea, but at the same time you have a Ukrainian SIM card, then you will need to call +38-050-508-1111 or the short number 111, since you are abroad. Just keep in mind that calls to these numbers are paid!

Additional ways to communicate with MTS operators

If you need to solve a problem, but you can’t contact a specialist, for example, you are out of coverage area or MTS employees take a very long time to respond due to workload (very often happens on holidays), you can use other communication methods. After all, your main goal is to resolve the problem, clarify the information, so it doesn’t matter in what form it will be provided.

We have prepared several for you alternative ways contacts with MTS specialists:

Online chat on the site

You just need to go to the official website mts.ru and click on the chat icon in the lower right corner. The system will prompt you to log in personal account to identify your number.

No user can provide for everyone possible options developments and protect yourself from encountering difficulties. But subscribers have the opportunity to make it more convenient to deal with emerging difficulties. To do this, they need to find out in advance the contacts of the MTS support service and clarify the operating conditions of the contact centers.

This simplest action will allow you to avoid troubles, since customers of the mobile operator will be able to ask for help from a professional at any time. Moreover cellular company provided several in various ways communications, including calls from the telephone and communication through the official website, so that everyone can easily contact operators hotline.

Modern companies are obliged to provide customers with the most accessible and diverse service possible. This also applies to free technical support MTS. Therefore, so that no subscriber is disappointed in cellular communications and can continuously use the connected services, mobile operator provided for various contacts support services and problem solving services:

special service telephone;
online chat;
universal USSD commands for managing communications and connected services;
service centers and service salons;
official communities in in social networks;
special feedback form;
Email.

When choosing one of the listed approaches, users should focus on the specifics of the current situation, their own capabilities and desires.

MTS support service - toll-free number to contact the operator

The easiest way to contact consultants from your mobile phone is to call single number provided by the telecom operator. But besides this, there are other telephone numbers from which you can call the contact center:

0890 – universal phone for subscribers;
8800 250 0890 – calls from other operators and for landline line owners (landline phones).

It is important to highlight that each option mentioned is free to use, so users will not have to worry about additional costs. This is especially true if the client cannot use an MTS SIM card or is faced with difficulties directly related to cellular communications and call quality.

MTS customer support - mobile phone

The MTS support phone number for clients located abroad deserves special attention. People who find themselves in roaming must dial a special number +74957660166.

It must be emphasized that replacing the leading number +7 with the usual eight is unacceptable. The resulting combination will not allow contact center operators to contact you.

The good news for those who want to call consultants is that there is no charge for the call.

Providing assistance remains free, regardless of where the client is located. MTS specialists will try to help a person who needs help, no matter what situation he finds himself in.

How to write to MTS support service?

If the user needs to contact MTS technical support staff, and the contact center number is unavailable, you can try to write. For this you will need:

visit the official portal of the telephone company;
log in to your personal account by entering your mobile number and unique password;
open online chat.

In addition to the online consultant on the website, subscribers have the opportunity to contact online support at official communities mobile operator in social networks. But before that, you will have to make sure that the selected group or public really represents MTS, and is not the personal creation of one of the subscribers.

The “help” section on the official portal deserves special mention. He contains a large number of reference information, capable of helping clients and visitors cope with almost any difficulty. And the convenient division of the section into separate thematic subsections will make navigation and search for reference information more convenient and easier.

Home Internet technical support

For those who have difficulties not with the usual mobile communications, and with the Internet, you should use the same approaches as indicated above. Similar options are offered for connecting television.

It is important to note that sometimes receiving assistance requires verifying the identity of the caller. Therefore, clients who need help should prepare in advance:

passport details;
service agreement;
PUK code.

In addition, if the user decides to cope with the difficulties without a phone by simply visiting the nearest sales salon, he will definitely need a passport, which he must take with him.